313 Park Operations jobs in the United States

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

The Park Operations Receptionist position requires availability/ working on weekends, weekdays, holidays, and any other times that the park is open. The Park Ops Receptionist is a centralized communication unit for incoming and outgoing INTERNAL communication related to ambassador deployment and dispatching appropriate safety and deployment calls. In addition, Base Operator will also need to record incidents according to operational procedures.

What you get to do:

• Answer incoming ambassador calls and communicate any absent or tardy ambassador to appropriate leadership. Assist in identifying "day of" staffing deficiencies and assist in identifying available ambassadors either via calling in or redeploying.
• Monitor and respond to radio and phone inquiries from park personnel.
• Maintain Attraction Performance Database to include codes, downtimes, capacities, or penetration.
• Responsible for timely distribution of park count, attraction downtime, or other information as directed by leadership.
• Monitor, respond, and relay calls from lifeguard alert system to leadership (Aquatica Only); assist in disseminating communication to appropriate leadership regarding operational emergencies (SeaWorld).
• Monitor weather and alert areas as needed for wind speed/ lightning detection.
• Oversee the department checkout process for vehicles and radios
• Responsible for maintaining a clean and professional work area
• The Park Operations Receptionist will also assist with other system based administrative support to include purchasing, ticket fulfillment, and/or other identified tasks.
• Perform general office duties to include processing incoming and outgoing calls, mail, and other duties related to job as prescribed by leadership.
• Maintain department files according to department and company retention guidelines.

What it takes to succeed:

• High school diploma or equivalent.
• Valid driver's license and be able to obtain a park license.
• Moderate computer skills to include knowledge of Microsoft Office applications to include Word, Excel, and Outlook.
• Excellent written and verbal communication skills to include appropriate grammar usage; ideal candidate would be bilingual (English/ Spanish).
• Excellent follow-up skills and be able to identify and problem solve obstacles to task completion.
• Able to multi-task and adapt to changes in a fast paced work environment.
• Excellent organizational, analytical, and prioritization skills.
• Able to provide excellent service to guests and team members.
• Excellent phone etiquette skills.

What else is important:

• Work or educational experience using radio and phone equipment, including appropriate radio etiquette
• Have the ability to work with and maintain sensitive data
• Have the aptitude to learn additional software programs
• Be willing to certify in park positions to support operation as needed
• Ability to work a flexible schedule to include weekends, weekdays, evenings and holidays
• Be able to sit for long periods of time
• Consistently practice safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations
• Be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards
• Be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines
• Willing to work a flexible schedule to include weekdays, weekends, evenings, and holidays.
• At least 1 year experience working in an office environment providing administrative support preferred.

Compensation: $10.00 per hour

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

• Overseeing daily operations for multiple park attractions, shows, and guest services departments.
• Developing and implementing operational policies and procedures to ensure safety, efficiency, and guest satisfaction.
• Managing, training, and motivating a diverse team of operational staff and supervisors.
• Ensuring compliance with all safety regulations, operational standards, and company policies.
• Monitoring operational performance metrics and implementing strategies for improvement.
• Collaborating with other departments, such as marketing, finance, and maintenance, to ensure cohesive park operations.
• Managing budgets for assigned operational areas, controlling costs, and optimizing resource allocation.
• Responding effectively to operational challenges, emergencies, and guest concerns.
• Implementing and maintaining quality assurance programs to enhance the guest experience.
• Staying abreast of industry best practices and emerging trends in theme park operations.

• Bachelor's degree in Hospitality Management, Business Administration, Recreation Management, or a related field.
• Minimum of 7 years of progressive experience in theme park or large-scale entertainment venue operations, with at least 3 years in a management role.
• Demonstrated leadership experience in managing large teams and diverse operational functions.
• In-depth knowledge of theme park safety protocols, guest service standards, and operational best practices.
• Proven ability to manage budgets and control operational costs effectively.
• Excellent problem-solving, decision-making, and crisis management skills.
• Strong interpersonal and communication skills, with the ability to effectively interact with staff and guests.
• Proficiency in relevant operational software and systems.
• Passion for the entertainment industry and a commitment to delivering exceptional guest experiences.
• Flexibility to work varying shifts, including nights, weekends, and holidays, as required by operations.

Must Have: A Driver's License

General Overview: At an entry level, performs general day-to-day maintenance, custodial, grounds keeping, minor construction and customer service duties within a park setting, ensuring a safe, clean, hospitable, secure and efficient operation. This position develops competence by performing structured work assignments and receives instruction, guidance and supervision.

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

Note: 3 Full Days of Availability and Prior Theme Park/Hospitality Experience required. Possible consideration if 2 Day Availability on Sat & Sun! Do you have an outgoing and uplifting spirit to consistently put a smile on someone's face? Do you have the ability to take action and turn every interaction into a positive guest experience? Then we've got a great opportunity for you to connect with our guests and keep them coming back for more.

What You Get To Do:

• Responsible for supervising a shift within a specific outlet
• Establishes and maintains a positive atmosphere which ensures the highest level of ambassador performance and guest service while enforcing and complying with safety procedures and guidelines.
• Supervises, trains and coach ambassadors while ensuring proper training and development in accordance with SEA guidelines, such as minor infractions (i.e. attendance, grooming, etc.).
• Accurately tracks ambassador labor to include daily scheduling and break management.
• Complies with area opening and closing procedures and ensures all ambassadors complete tasks within a timely manner.
• Ensure cleanliness standards are met in/on restrooms, pathways, and other areas as designated by leadership.
• Assist ambassadors with animal program check-ins, rescheduling, and any issues that may arise.

What It Takes To Succeed:

• Must be at least 16 years old; Must be at least 18 years old for certain venues.
• Must be able to provide approved footwear (e.g. approved non-slip shoes, steel-toed shoes, specified color requirements, etc.) upon first date of employment.
• Must have a minimum of three (3) months park experience or (3) months external leadership experience in the hospitality industry.
• Must have a working knowledge of the English language with excellent verbal and written communication skills.
• Provides excellent guest service to guests and ambassadors.
• Must be able to walk and stand for long periods of time in extreme weather conditions
• Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays
• Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting, and reporting of unsafe situations.
• Must be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
• Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines

Compensation: $13.00 per hour

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

The Opportunity

Reporting to the President and Park Administrator, the Chief of Park Operations & Capital Planning will be a key member of the Alliance senior leadership team with overall responsibility for the strategic and operational stewardship of the park. The incoming leader will oversee the Alliances plan for implementing $150M of capital improvement projects to advance the development of the parks 585 acre landscape , 350 acres of natural areas in Brooklyns only remaining forest, the preservation of historic properties, and the modernization of building infrastructure. Working in collaboration with the NYC Department of Parks and Recreation, this leadership role will shape the planning, standard of care, and management of the parks landscape and facilities.

This is an exceptional opportunity for a strategic, operationally adept and engaged hands-on leader with a proven track record in capital planning and development, guiding the long-term stewardship of property assets in public spaces, and the expert management of facilities, grounds and maintenance operations. The ideal candidate should have a strong understanding of ecological resources in expansive public landscapes, sustainable design, and environmental stewardship. These competencies should additionally be complemented by a commitment to and appreciation for public green space, landscape management, and the vital role that parks play in New York civic and community life.

Key Responsibilities

Strategic Leadership, Vision & Execution

• As a trusted thought partner and advisor to the President and Park Administrator, set the vision for how the parks landscape, natural resources, facilities and buildings are planned, developed and maintained - ensuring that they advance the founding and evolving vision for the park and the priorities established in the organizations Strategic Plan.
• Contribute to organization-wide planning, decision-making, and policies that support a forward-looking vision that elevates the park as a world class public green space.
• Serve as the standard bearer of the initial historic intent and design of Prospect Park - embracing the vitality of the natural landscape, historical restoration and preservation, and promoting its significance to staff, stakeholders, and the public.

Operational Excellence & Team Management

• Collaborate with department leads to develop a comprehensive operational plan that prioritizes excellence and accountability. Work in partnership with NYC Parks to ensure high quality maintenance and operations and the development and restoration of the parks essential assets, including the woodlands, watercourse, horticulture, buildings and facility infrastructure, recreational venues, athletic fields, and public amenities.
• Ensure that operations across the parks landscape, recreational facilities, and buildings meet the highest standards for safety, risk management, reliability, and quality user experience.
• Own the planning and execution for the integration of sustainability, biodiversity, climate resilience, and ecological preservation into all aspects of park operations.
• Lead with vision and integrity inspiring and developing a high-performing, multidisciplinary team of approximately seventy-five (75) core staff, seasonal workers, and interns.
• Leverage best practices in park management and drive a culture of service, collaboration, innovation, and continuous improvement across operations teams.

Capital Planning, Design & Construction

• Oversee the planning, funding, design and construction of $50M in capital projects of varying scale and complexity. This includes new features to the landscape, historic restorations, infrastructure upgrades, and resiliency initiatives.
• Leverage the technical expertise of the internal teams, including architectural planning, design and construction, landscape management, maintenance and operations, and facilities to set and support the design vision and standards for all capital projects. Coordinate these initiatives with NYC Parks, contracted vendors and consultants.
• Ensure that all building and landscape projects prioritize design excellence, plans for near and long-term maintenance requirements, fiscal responsibility, and environmental sustainability.
• In partnership with the City of New York, funders, internal and external stakeholders ensure that capital projects balance the historic design intent of the park with the organizations strategic goals and reflect the diverse and evolving needs of the community. Integrate equity, sustainability, resilience, and life-cycle cost analysis into all capital planning and decision-making.

Fiscal Stewardship, Asset & Resource Management

• In partnership with the Alliances Chief Financial & Administrative Officer oversee the planning, budgeting, and fiscal forecasting of all capital initiatives and park operating expenses.
• Use data and performance analytics to inform long-term asset management strategies and resource allocation for the parks natural resources, infrastructure, and facilities including plans for the near and long-term investments that will be required to address deferred maintenance priorities.
• Oversee the planning and implementation of advanced cartography and other technologies such as geographic information systems (GIS), asset mapping, and interactive displays to aid in the management of property and asset lifecycle, park planning, maintenance forecasting, utility and infrastructure management.

Stakeholder, Public & Interagency Collaboration

• Navigate and effectively manage the public/private partnership with NYC Parks and other city agencies to optimize park operations and the enhancement of environmental and other resources serving the community.
• Establish a trusted partnership with community stakeholders to gain their alignment and support for the priorities and plans to advance the parks operations, buildings, landscape, and programs.
• Serve as a key liaison to the Alliances State of the Park Committee of the Board which meets with leadership to review and provide input about plans for capital improvements and other park operational initiatives.
• Represent the Alliance to the broader communities of practice for landscape architecture/design and urban park management.

Candidate Profile

• The ability to craft a strategic vision for the parks landscape, capital development projects and infrastructure, and balance this with a disciplined, hands-on operational approach - establishing clear direction, setting high performance expectations, and driving measurable impact.
• An appreciation for integrating urban planning, landscape architecture, ecological management, and environmental sustainability into a cohesive strategy to advance park operations.
• A strategic, data informed and practical approach to problem solving and decision-making.
• Demonstrated expertise in at least one or more of the following areas: park management, capital planning and project execution, facilities operations, landscape management, and historic preservation.
• Fluency with systems and technologies that elevate planning and operations in the areas of asset management, life-cycle cost analysis, and infrastructure sustainability.
• Keen business acumen to drive strategic decision-making, ensure financial sustainability, and maximize operational efficiency across all park functions.
• An engaging relationship builder able to consistently gain the trust and confidence of board members, internal staff, city partner agencies, funders and supporters of the park, and community stakeholders.
• A natural ability to inspire and rally teams around a shared vision to guide the current and future operations of the park.
• The incoming leader should possess the right balance of emotional intelligence, humility and a sense of humor, and embrace a culture of inclusivity and operational excellence.

Experience and Education

• Fifteen (15) years of progressively responsible leadership experience of which at least ten (10) were in an executive role overseeing operations and/or capital planning and development in one or more of the following settings: a park with an expansive natural landscape, university campus, museum, botanic garden, public venue with diverse facility operations, or other comparable public or nonprofit environment.
• Demonstrated success optimizing large-scale operations across multiple sites serving the public and overseeing capital projects at scale from design through construction including prioritization of sustainable and resilient landscapes and effective project/cost management.
• Although not required, an advanced degree in Urban Planning, Landscape or Building Architecture, Construction Management, Environmental Conservation, or related field is an asset.

Compensation & Benefits

The salary range is 200K - 250K. To be considered at the top of the range, candidates must demonstrate experience, success and proficiency across all key areas and requirements of the position. The Alliance additionally offers a competitive benefit program.

Prospect Park Alliance is an equal opportunity employer and a diverse and inclusive workplac