54,294 Passenger Services jobs in the United States
Shift Manager, Passenger Services
Posted today
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Job Description
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
- Amazing employee flight privileges within the American Airlines global network
- Training and development programs to take your career to the next level
- Comprehensive health and life benefits (subject to location)
Salary range - $75,000 to $86,000
ResponsibilitiesHow will you make an impact?
- Responsible for providing quality service and achieving superior customer satisfaction
- Resolves customer service and operational problems during tour of duty, working in the operation during peak or irregular periods, spending time in the operation interacting with customers and employees, and preparing customer correspondence
- Through the use of cross-functional teams, the Shift Manager will generate and implement quality improvement ideas
- Will evaluate team performance through corporate quality control measurements, such as observations, feedback, data and customer complaints and compliments
- Responsible for meeting profitability and cost control goals by developing and monitoring budgets and spending, actively seeking cost reduction ideas, and monitoring lost time
- Ensures compliance with all operations (safety/government requirements) during tour of duty. Investigates discrepancies and compiles statistical data for compliance purposes
- Coaches and counsels personnel and provides guidance to team on customer service and performance issues
- Conduct performance reviews for team members on a regular basis
- Encourages employee teamwork to generate and implement individual and the team's best ideas
- Overall, the Customer Service Shift Manager will run an effective operation by communicating with managers, peers and team members, both within their immediate department, as well as with other departments and by administering company policies and procedures as well as providing their team with necessary tools, resources and training to meet or exceed all operational performance goals
- Coordinates operation including scheduling, hiring, training, inventory, etc.
Who are we looking for?
- Minimum age of 18
- High school diploma or GED equivalent
- Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role
- Willing and able to work rotating shifts including nights, holidays, weekends, and days off
- Possess the legal right to work in the United States
- Must be able to read, write, fluently speak, and understand the English language
- Able to lead and motivate employees in working as a team
- Demonstrated ability to communicate verbally and in writing, leadership, initiative and judgment
- Must demonstrate strong administrative and analytical abilities
- Position may also require the ability to become certified as a Ground Security Coordinator (GSC)
- Previous experience in airport operations preferred
- Sabre experience preferred
- The ideal candidate must be able to work in a team environment and the ability to prioritize work and projects in order to meet deadlines and objectives
- Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Account Manager Passenger Services
Posted today
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Job Description
Responsible for those client facilities and personnel under his / her supervision to ensure that the Company is providing professional and quality service and to ensure compliance with all safety, quality, and compliance standards established by the Company, by our Clients, and by regulatory authorities. Employee is also responsible for ensuring that the planned profitability of responsible accounts is realized.
**Specific Duties / Essential Job Functions:** (Other duties may be assigned.)
+ Communicate effectively with employees and clients to ensure fulfillment of performance and quality requirements.
+ Maintain positive relationship with client representatives.
+ Control cost to ensure profitability of area of responsibility
+ Ensure clients receive accurate invoices in a timely manner. Follow-up on payment of all invoices.
+ Responsible for recruiting, hiring and training of all employees in his/her area of responsibility. Ensure this is done in accordance with established procedures and in a cost effective manner.
+ Ensure that each employee receives proper training commensurate with the job responsibilities assigned and that all training is properly documented and maintained according to Company standards.
+ Ensure that supervisors are properly trained and understand their assigned duties.
+ Monitor compliance with contractual and regulatory requirements in area of responsibility
+ Ensure that payroll is prepared and transmitted in an accurate and timely manner.
+ Ensure that any injuries, incidents, accidents, etc are documented, reported and processed appropriately.
+ Monitor safety program within area of responsibility and communicate with Safety Quality Managers on a frequent basis to ensure compliance with all Company safety standards.
+ Miscellaneous duties as assigned.
**Other:**
**Physical Demands:** _The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
+ The individual may be required to stand and walk for 2/3 or more of the work shift.
+ Individual may be required to talk, hear and use hands to handle or feel for 2/3 or more of the work shift.
+ Individual may be required to lift up to 25 pounds for up to 1/3 of the work shift.
**Work Environment:** _The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
+ The work environment has a moderate noise level.
**Specific Job Knowledge, Skill, and Ability:** _To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
**Language Skills:**
+ Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks. Ability to write routine reports and correspondence.
+ Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
**Math Skills:**
+ Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
**Reasoning Ability:**
+ Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
+ Ability to deal with problems involving several concrete variables in standardized situations.
+ Employee must comply with all guidelines and policies set forth in the ABM Employee Handbook. These policies include, but are not limited to the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.
**Education:**
+ Bachelor's degree or equivalent work experience
**Skills / Experience:**
+ 3 or more years management experience preferred
+ Previous aviation industry experience preferred
+ Ability to lead and manage a team of 50+ team members
+ Excellent communication and leadership skills
+ Budgeting, expense control and scheduling experience
**Overall:**
+ Must meet all requirements to receive required airport badge, including the successful completion of a background check and drug test.
+ This job description is subject to change at any time at the discretion of management.
+ I have read and understand the attached job description. I agree that I can perform the essential job functions and meet the job requirements with or without accommodation
#100
REQNUMBER: 119650
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call . We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
Account Manager Passenger Services - SAS
Posted 2 days ago
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Job Description
OverviewAre you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience." We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary The Account Manager Passenger Services supervises the daily operation from an administrative and operational standpoint to ensure passenger service staff meet customer airlines' targets while abiding by all Swissport and customer procedures and regulations.Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft and equipment damage.Serves as primary point of contact with customer and passenger service manager for accounts assigned. Cover as manager on duty for Swissport in the absence of a Duty Manager. The expected pay rate is $26-28/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. Your activitiesSupervise and control staff scheduling, reporting and absences. Control of daily staff payroll, hours, exceptions and overtime. Monitors personnel appearance and compliance during the operation. Maintains applicable safety and quality standards. Maintains, updates company's manuals and documentation. Enters daily hours into FSC. Is responsible for overall discipline, conduct performance and morale. Ensures that all assigned work is completed correctly, efficiently and in a timely manner. Conduct a full investigation for each irregularity and submits appropriate written reports. Captures and maintains Key Performance Indicators. Your profileUniversity degree or equivalent. 5 years leadership experience. Bilingual English/Spanish preferred.Extensive airport operational experience.Computer literate with proficiency in MS, Excel, Outlook. Knowledge of AE, FSC, SWP point system preferred. Excellent leadership skills with a proven track record of managing people. Above-average ability to work under pressure. Flexible to work different working schedule including evenings, weekends and holidays. Excellent oral and written communication skills. Previous Swissport account supervisor experience a PLUS. What we offer 401(k)Dental insuranceHealth insuranceLife insurancePaid time offRetirement planTuition reimbursementVision insuranceAt Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!
Account Manager Passenger Services - SAS
Posted 3 days ago
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Overview
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.
Overview
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
The Account Manager Passenger Services supervises the daily operation from an administrative and operational standpoint to ensure passenger service staff meet customer airlines targets while abiding by all Swissport and customer procedures and regulations.
Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft and equipment damage.
Serves as primary point of contact with customer and passenger service manager for accounts assigned. Cover as manager on duty for Swissport in the absence of a Duty Manager.
The expected pay rate is $26-28/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Your activities
- Supervise and control staff scheduling, reporting and absences.
- Control of daily staff payroll, hours, exceptions and overtime.
- Monitors personnel appearance and compliance during the operation.
- Maintains applicable safety and quality standards.
- Maintains, updates company's manuals and documentation.
- Enters daily hours into FSC.
- Is responsible for overall discipline, conduct performance and morale.
- Ensures that all assigned work is completed correctly, efficiently and in a timely manner.
- Conduct a full investigation for each irregularity and submits appropriate written reports.
- Captures and maintains Key Performance Indicators.
- University degree or equivalent.
- 5 years leadershipexperience.
- Bilingual English/Spanish preferred.
- Extensive airport operational experience.
- Computer literate with proficiency in MS, Excel, Outlook.
- Knowledge of AE, FSC, SWP point system preferred.
- Excellent leadership skills with a proven track record of managing people.
- Above-average ability to work under pressure.
- Flexible to work different working schedule including evenings, weekends and holidays.
- Excellent oral and written communication skills.
- Previous Swissport account supervisor experience a PLUS.
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Visit our website at learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation! Seniority level
- Seniority level Not Applicable
- Employment type Full-time
- Job function Sales and Business Development
- Industries Airlines and Aviation
Referrals increase your chances of interviewing at Swissport by 2x
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Entry Level Account Manager - Boston, MA District Manager - Massachusetts - Geloso Beverage GroupCambridge, MA $03,000 - 148,000 6 days ago
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#J-18808-LjbffrCustomer service
Posted 3 days ago
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Job Description
We are seeking a friendly and reliable Customer Service & Helpdesk Representative to join our team. You will be the first point of contact for customers, assisting with questions, resolving issues, and ensuring a positive experience.
Responsibilities:
- Troubleshoot basic technical issues.
- Escalate complex problems when necessary.
- Keep accurate records of interactions.
- Follow up to confirm resolution and satisfaction.
Requirements:
- Good communication and problem-solving skills.
- Basic computer knowledge and willingness to learn new software.
- Patience and a customer-focused mindset.
- Previous customer service experience is a plus but not required.
Benefits:
- Flexible hours
- Remote work available
- Training provided
- Weekly pa
If you are organized, helpful, and enjoy working with people, we’d love to hear from you!
We are looking for a friendly, tech-savvy, and solutions-focused individual to join our team as a Customer Service & Helpdesk Representative. You will be the first point of contact for customers, assisting them with inquiries, troubleshooting.
Company Details
Customer Service
Posted 26 days ago
Job Viewed
Job Description
Description
We are looking for a dedicated Customer Service Representative to join Acrivon Therapeutics, a leading pharmaceutical company. In this role, you will play a crucial part in ensuring customer satisfaction and loyalty by providing exceptional service. You will have the opportunity to work on a variety of projects, handling inquiries, resolving issues, and building strong relationships with our valued customers. This position is vital to our company's success as we strive to deliver top-notch service in the pharmaceutical industry.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer complaints and issues with patience and empathy.
Provide information about products, services, and promotions to customers.
Process orders, returns, and exchanges accurately in our system.
Escalate complex issues to the appropriate department for resolution.
Follow up with customers to ensure their satisfaction and gather feedback.
Maintain customer records and update information as needed.
Collaborate with other team members to improve overall customer experience.
Requirements:
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a customer-focused mindset.
Ability to multitask and prioritize in a fast-paced environment.
Attention to detail and accuracy in data entry and order processing.
Empathy and patience when dealing with customer concerns.
Proficiency in using CRM software and other customer service tools.
Ability to work effectively in a remote team environment.
Flexibility to work non-traditional hours, including evenings and weekends.
Company Details
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