1,914 Patient Advocacy jobs in the United States
Patient Advocacy Coordinator
90006 Los Angeles, California
Cedars-Sinai
Posted today
Job Viewed
Job Description
**Job Description**
Align yourself with an organization with a reputation for excellence. Cedars-Sinai was awarded the National Research Corporation's Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company's Workplace of the Year. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We an outstanding benefits package that includes health insurance, paid vacation, and a 403 (b). Join Us! Discover why U.S. News & World Report has named us one of America's Best Hospitals.
**What you will be doing:**
**What you will be doing in this role:**
Under the direction of Patient Advocacy leadership in the Office of Patient Experience, the Patient Advocacy Coordinator is responsible for assisting in and carrying out the daily activities of the Section, with special emphasis on the organization's complaint and feedback process. Acting as a liaison between Administration and the complainant, or Health Plans, the Patient Advocacy Coordinator works closely with relevant collaborators from across the organization in the coordination and management of patient complaints and grievances by ensuring documentation, investigation, resolution and follow-up in accordance with organizational policy, accreditation, regulatory and licensing requirements. Responsibilities include coordinating the daily activities of the department as they relate to complaints and grievances lodged by health plans, admitted, or discharged patients, including providing on-site rounds with patients and families, and handling high profile and/or complex situations by serving as an intermediate link between the complainant and management. Key responsibilities of this position include staff training and mentoring; assists with outreach, and education regarding grievance processes with key partners; data maintenance and production/analysis of data reports related to the patient complaint and grievance process. I this role you:
+ Act as a liaison between the patient/family, Health Plans, Medical Staff Officers, Senior Leadership, service line and nursing management in the execution of the patient complaint and grievance processes.
+ Provide on-site rounds, meeting face to face with patients and families to assist in addressing concerns at the point of care and working collaboratively with clinical staff to document, call out, and resolve issues as appropriate.
+ Analyze the level of complaint(s) and determine appropriate interventions and escalations to unit management, Executives, Department Chairs, Peer Review, or Executive Leadership, ensuring all concerns are thoroughly assessed. Coordinates Patient Complaint and Grievance Process assuring timely and accurate triage, acknowledgment, follow-up, response and closure of complaints and grievances. Review follow-up responses to assure the complainants concerns are appropriately addressed, seeks out additional information as needed. In addition, judgment and experience are employed when preparing and signing acknowledgments and follow-up response letters. Assures the complainants concerns are appropriately addressed.
+ Work collaboratively with relevant partners including Medical Affairs, Risk Management, Legal Affairs, Privacy Office, Patient Financial Services, and others to provide thorough resolution and outcome to the nuances within complaints and grievances.
+ Perform accurate and timely data entry of all complaint information into the corresponding system databases. Establishes and maintains uniform, organized filing system and database records.
+ Refer all complaints and compliments in accordance with established process. Reports follow-up findings for MD Feedback cases to Medical Staff Leadership on a recurring basis.
+ Monitor expected turnaround for follow-up responses, documents and subsequent interactions with complainants in the corresponding systems.
+ Act as a resource and serves to educate others within the institution regarding the grievance process; shares knowledge and guidance regarding de-escalation and conflict resolution and handling customer service issues.
+ Assist in the development and presentation of educational outreach material, as needed. Including giving presentations regarding the complaint/grievance process, insurance grievances, or CS-Safe data reports related to the complaint/grievance process.
+ Provide initial training and ongoing mentoring of new staff within the Patient Advocacy Department, serves as a role model and mentor for exemplary customer service. Serves as a source of advice, knowledge, guidance and direction in handling patient service issues and complaints. Primary Duties and Responsibilities
+ Performs other duties as assigned. This includes performing clerical duties as needed including, coordination and implementation of processes and programs foundational to the mission of the Office of Patient Experience and Cedars-Sinai.
**Qualifications**
**Requirements:**
+ High school diploma/GED required. Associate of Arts or Sciences degree in business, healthcare or similar major preferred. Bachelor's degree a plus.
+ A minimum of two years' experience in a customer service-related position handling customer complaints required.
+ One year of experience in a healthcare setting with general knowledge of hospital systems and functions preferred.
**Why work here?**
Cedars-Sinai takes pride in hiring the best employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation.
**Req ID** : 12232
**Working Title** : Patient Advocacy Coordinator
**Department** : Patient Advocacy
**Business Entity** : Cedars-Sinai Medical Center
**Job Category** : Patient Services
**Job Specialty** : Patient Relations
**Overtime Status** : NONEXEMPT
**Primary Shift** : Day
**Shift Duration** : 8 hour
**Base Pay** : $33.58 - $52.05
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.
Align yourself with an organization with a reputation for excellence. Cedars-Sinai was awarded the National Research Corporation's Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company's Workplace of the Year. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We an outstanding benefits package that includes health insurance, paid vacation, and a 403 (b). Join Us! Discover why U.S. News & World Report has named us one of America's Best Hospitals.
**What you will be doing:**
**What you will be doing in this role:**
Under the direction of Patient Advocacy leadership in the Office of Patient Experience, the Patient Advocacy Coordinator is responsible for assisting in and carrying out the daily activities of the Section, with special emphasis on the organization's complaint and feedback process. Acting as a liaison between Administration and the complainant, or Health Plans, the Patient Advocacy Coordinator works closely with relevant collaborators from across the organization in the coordination and management of patient complaints and grievances by ensuring documentation, investigation, resolution and follow-up in accordance with organizational policy, accreditation, regulatory and licensing requirements. Responsibilities include coordinating the daily activities of the department as they relate to complaints and grievances lodged by health plans, admitted, or discharged patients, including providing on-site rounds with patients and families, and handling high profile and/or complex situations by serving as an intermediate link between the complainant and management. Key responsibilities of this position include staff training and mentoring; assists with outreach, and education regarding grievance processes with key partners; data maintenance and production/analysis of data reports related to the patient complaint and grievance process. I this role you:
+ Act as a liaison between the patient/family, Health Plans, Medical Staff Officers, Senior Leadership, service line and nursing management in the execution of the patient complaint and grievance processes.
+ Provide on-site rounds, meeting face to face with patients and families to assist in addressing concerns at the point of care and working collaboratively with clinical staff to document, call out, and resolve issues as appropriate.
+ Analyze the level of complaint(s) and determine appropriate interventions and escalations to unit management, Executives, Department Chairs, Peer Review, or Executive Leadership, ensuring all concerns are thoroughly assessed. Coordinates Patient Complaint and Grievance Process assuring timely and accurate triage, acknowledgment, follow-up, response and closure of complaints and grievances. Review follow-up responses to assure the complainants concerns are appropriately addressed, seeks out additional information as needed. In addition, judgment and experience are employed when preparing and signing acknowledgments and follow-up response letters. Assures the complainants concerns are appropriately addressed.
+ Work collaboratively with relevant partners including Medical Affairs, Risk Management, Legal Affairs, Privacy Office, Patient Financial Services, and others to provide thorough resolution and outcome to the nuances within complaints and grievances.
+ Perform accurate and timely data entry of all complaint information into the corresponding system databases. Establishes and maintains uniform, organized filing system and database records.
+ Refer all complaints and compliments in accordance with established process. Reports follow-up findings for MD Feedback cases to Medical Staff Leadership on a recurring basis.
+ Monitor expected turnaround for follow-up responses, documents and subsequent interactions with complainants in the corresponding systems.
+ Act as a resource and serves to educate others within the institution regarding the grievance process; shares knowledge and guidance regarding de-escalation and conflict resolution and handling customer service issues.
+ Assist in the development and presentation of educational outreach material, as needed. Including giving presentations regarding the complaint/grievance process, insurance grievances, or CS-Safe data reports related to the complaint/grievance process.
+ Provide initial training and ongoing mentoring of new staff within the Patient Advocacy Department, serves as a role model and mentor for exemplary customer service. Serves as a source of advice, knowledge, guidance and direction in handling patient service issues and complaints. Primary Duties and Responsibilities
+ Performs other duties as assigned. This includes performing clerical duties as needed including, coordination and implementation of processes and programs foundational to the mission of the Office of Patient Experience and Cedars-Sinai.
**Qualifications**
**Requirements:**
+ High school diploma/GED required. Associate of Arts or Sciences degree in business, healthcare or similar major preferred. Bachelor's degree a plus.
+ A minimum of two years' experience in a customer service-related position handling customer complaints required.
+ One year of experience in a healthcare setting with general knowledge of hospital systems and functions preferred.
**Why work here?**
Cedars-Sinai takes pride in hiring the best employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation.
**Req ID** : 12232
**Working Title** : Patient Advocacy Coordinator
**Department** : Patient Advocacy
**Business Entity** : Cedars-Sinai Medical Center
**Job Category** : Patient Services
**Job Specialty** : Patient Relations
**Overtime Status** : NONEXEMPT
**Primary Shift** : Day
**Shift Duration** : 8 hour
**Base Pay** : $33.58 - $52.05
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.
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0
Director of Patient Advocacy
19101 William Penn Annex West, Pennsylvania
$160000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a renowned non-profit organization dedicated to improving community well-being, is seeking a passionate and experienced Director of Patient Advocacy to join their fully remote team. This senior leadership role is instrumental in championing the rights and needs of patients, ensuring they have access to equitable care and support services. You will be responsible for developing and executing comprehensive patient advocacy strategies, building strong relationships with patient groups, healthcare providers, and policymakers. Key responsibilities include leading advocacy campaigns, organizing patient education initiatives, developing resources for patients and families, and monitoring relevant healthcare policies and legislation. The ideal candidate will possess a deep understanding of healthcare systems, patient rights, and the social determinants of health. You will lead and mentor a team of advocacy professionals, fostering a collaborative and impactful work environment. This position requires exceptional communication, negotiation, and leadership skills, coupled with a profound commitment to social justice and health equity. As this is a remote position, you will have the flexibility to work from anywhere while driving significant change in the healthcare landscape. Your efforts will directly empower patients and shape more supportive and accessible healthcare services for vulnerable populations. This is an unparalleled opportunity to make a tangible difference in the lives of many.
Responsibilities:
Responsibilities:
- Develop and implement strategic patient advocacy programs and initiatives.
- Serve as a primary point of contact and liaison for patient communities and advocacy groups.
- Lead efforts to educate patients about their rights, available resources, and healthcare options.
- Monitor and analyze healthcare policies, legislation, and trends impacting patients.
- Develop advocacy materials, including position papers, reports, and policy briefs.
- Organize and facilitate patient forums, workshops, and community outreach events.
- Build and maintain strong relationships with healthcare providers, community organizations, and government agencies.
- Lead, mentor, and manage a team of patient advocacy professionals.
- Represent the organization in public forums, meetings, and conferences.
- Ensure advocacy efforts align with the organization's mission and values.
- Master's degree in Public Health, Social Work, Public Policy, or a related field.
- A minimum of 10 years of progressive experience in patient advocacy, public health, or community organizing.
- Demonstrated experience in developing and managing advocacy campaigns and programs.
- In-depth knowledge of healthcare systems, patient rights, and health policy.
- Proven leadership and team management skills, with experience managing remote staff.
- Exceptional communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in developing advocacy materials and engaging with diverse stakeholders.
- Experience working with non-profit organizations and diverse patient populations.
- Commitment to health equity and social justice.
Apply Now
1
Director of Patient Advocacy and Support Services
30303 Atlanta, Georgia
$95000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a compassionate and experienced Director of Patient Advocacy and Support Services to lead their comprehensive patient support programs. This pivotal role involves developing and overseeing initiatives that ensure patients receive the highest quality of care, information, and support throughout their healthcare journey. You will be the champion for patients' rights and needs, working to enhance their experience and outcomes.
Responsibilities:
The ideal candidate will have a strong background in social work, healthcare administration, or a related field, with significant experience in patient advocacy and program management. Exceptional interpersonal, communication, and leadership skills are essential. This role requires a deep commitment to patient-centered care and a thorough understanding of the challenges faced by individuals navigating the healthcare system. This is a critical, on-site role based in Atlanta, Georgia, US , requiring direct interaction with patients, staff, and healthcare facilities.
Responsibilities:
- Develop and implement strategic plans for patient advocacy and support services, ensuring alignment with organizational mission and values.
- Lead and manage a team of patient advocates, social workers, and support staff.
- Establish and maintain strong relationships with healthcare providers, community organizations, and patient advocacy groups.
- Oversee the development and delivery of educational materials and resources for patients and their families.
- Ensure effective navigation of healthcare systems, insurance processes, and available resources for patients.
- Develop and implement programs to address patient concerns, resolve grievances, and improve patient satisfaction.
- Monitor and evaluate the effectiveness of support services, utilizing data to drive continuous improvement.
- Advocate for patient needs at organizational and community levels.
- Ensure compliance with all relevant healthcare regulations and ethical standards.
- Organize and facilitate support groups and workshops for patients and caregivers.
- Manage the departmental budget and resources effectively.
The ideal candidate will have a strong background in social work, healthcare administration, or a related field, with significant experience in patient advocacy and program management. Exceptional interpersonal, communication, and leadership skills are essential. This role requires a deep commitment to patient-centered care and a thorough understanding of the challenges faced by individuals navigating the healthcare system. This is a critical, on-site role based in Atlanta, Georgia, US , requiring direct interaction with patients, staff, and healthcare facilities.
Apply Now
2
Data and Compliance Specialist, Patient Advocacy
92189 San Diego Country Estates, California
Jewish Family Service
Posted 2 days ago
Job Viewed
Job Description
Data and Compliance Specialist, Patient Advocacy
Position Title : Data and Compliance Specialist
Organization : Jewish Family Service of San Diego
Position Type : Full-Time (37.5+ hours/week), Non-Exempt
Work Setting: Fully Onsite
Reports To: Director of Patient Advocacy
Pay Range: $29-$32/hour
Total Compensation :
In addition to standard pay, compensation for this position includes:
- Comprehensive, low-cost healthcare coverage for employees
- Employer-covered life insurance
Time Away from Work:
Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:
- Paid vacation time and sick leave
- 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
- 2 Wellness Days to be taken any time during the year to support employees mental wellness
Position Overview:
Under the direction of the Director of Patient Advocacy, the Compliance and Data Specialist is responsible for ensuring that contract requirements are met according to the terms set forth in the statement of work. This position may also assist the Director of Patient Advocacy with other compliance, administrative, reporting, and management issues.
Responsibilities :
- Enter data in program database and maintain records and logs of all activities in a timely manner
- Oversee grant/contract and other funder requirements for the Patient Advocacy Program, including subcontracts and MOUs
- Assist with data management, including tracking and data collection
- Assist with program implementation plans and program scheduling
- Assist program management staff with creation and submission of contract required quarterly and annual reports
- Monitor program to ensure that each project or deliverable is completed on time, on budget, and in compliance with the funders requirements
- Provide progress reports and county requested reports as directed
- Assist Director of Patient Advocacy with budget development and oversight
- Work with program staff and JFS Accounting Department, as directed, relative to outcome measures, fiscal oversight, and administrative requirements
- Work with JFS Grants Department in development of proposals
Skills/Experience/Abilities That Are a Must-Have:
- Bachelors Degree required
- General knowledge of accounting principles, grants, and contracts
- Good problem-solving abilities
- Strong sense of ethics and organizational skills
- Excellent oral and written communication skills
- Ability and willingness to learn and utilize new computer applications and office equipment such as computers, fax machines, telephones, and cell phones
- Ability to work independently and as part of a team
- Must have proficiency in Microsoft Word, Excel, JotForm, Microsoft Form, and other software applications
- Must be flexible, display a positive work attitude, and adhere to agency policies and procedures
Skills/Abilities Wed Like You to Have :
- Bilingual is a plus
Please submit your resume and cover letter on your application.
Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).
About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner inMoving Forward Together . To learn more about JFS, please visit .
*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Qualifications Skills Behaviors:
Motivations:
Education Experience Licenses & CertificationsEqual Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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3
Director, Patient Advocacy & Professional Relations - CRM
06879 Ridgefield, Connecticut
Boehringer Ingelheim
Posted 1 day ago
Job Viewed
Job Description
**Compensation Data**
This position offers a base salary typically between $170,000 and $269,000. The position may be eligible for a role specific variable or performance-based bonus and or other compensation elements. For an overview of our benefits please click here. (
**Description**
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
The Director, Patient Advocacy & Professional Relations is accountable for the assigned Therapeutic Area (TA), integrated Patient Advocacy & Professional Relations (PAR) across-asset strategy, oversight, leadership, budget and execution, including close collaboration across Patient Experience & Advocacy (PE&A) organization, Patient Excellence, external and cross-functional internal and global stakeholders to achieve organizational objectives and PE&A vision/priorities. This key strategic leader is responsible for developing and maintaining relationships with both patient communities and selected healthcare professional organizations. This dual-focused role ensures that the voice of patients and professionals are integrated into drug development, medication education, and go to market strategy.
This role is based on-site at our Ridgefield, CT location with hybrid flexibility of 2-3 days per week on-site.
**Duties & Responsibilities**
+ Develops and leads the effective execution of integrated, prioritized PAR TA strategy & initiatives, including achievement of objectives, enabling Boehringer Ingelheim as a leader in the TA.
+ Leads and manages with a global perspective, ensuring that there is open and proactive communication with global patient advocacy colleagues in Ingelheim so that global patient advocacy initiatives include US perspective and are well coordinated.
+ Drives a strategic, prioritized and integrated TA/asset/cross-PE&A approach to ICP, launch readiness, working closely with PE&E Directors and PX to drive synergies/optimize output.
+ Develops and manages patient advocacy budgets and monitor expenditures, revising spend as needed.
+ Oversees budget accountability of direct reports across all TAs.
+ Drives team's successful and timely execution of external partnerships, collaborations and sponsorships, identifies synergies and supports opportunities that advance Boehringer's business objectives and the objectives of the non-profit organizations.
+ Leads point of contact with asset/brand/medical/Value & Access leadership and represents PE&A/PAR Team in relevant meetings/workstreams.
+ Collaborates with leadership to develop communication recommendations, and point of view for policy matters and issues across therapeutic areas.
+ Leads a team of professionals, ensuring alignment with company goals, through coaching, regular feedback, mentoring, performance management, career development change management, strategic thinking, career development, talent management, retention and create a high impact, high performing team.
+ Works closely with legal, compliance and cross-functional team to ensure efficiency and adherence to all compliance, legal and company policy requirements related to external partnerships, collaborations and sponsorships.
+ Drives cross-PE&A/TA collaboration, best practice sharing, Patient Excellence teamwork, including innovation and capabilities building.
+ Ensures leveraging of patient insights learned from the patient community to influence and shape therapeutic areas.
+ Champions team to incorporate patient perspectives into all appropriate initiatives and areas of business including disease education programs, clinical trial design, research collaborations, etc.
**Requirements**
+ Bachelor's degree required; Advanced degree or MBA preferred in health care administration, public health, or social work with a focus on healthcare or patient advocacy or related field.
+ Ten-plus (10+) years in the pharmaceutical, biotech, or associated industry.
+ Strong leadership and demonstrated team management abilities.
+ Strategic thinking, strategic partnerships, problem solving, account management.
+ "Coach player" mindset: Strong leadership and coaching skills to provide guidance, mentorship and development.
+ Proven ability to prioritize, exhibit critical decision-making, possess learning agility, build relationships and influence outcomes both with and without authority.
+ Strong experience in cultivating and building relationships with key stakeholders including leadership, and external partners.
+ Expert knowledge in the following areas is preferred: patient advocacy, professional relations, patient engagement, government relations, marketing, and philanthropy.
+ Understanding of brand and franchise needs, including relevant scientific, medical, economic and policy-related matters related to company's therapeutic areas.
+ Demonstrates expert-level communication skills and executive level communication and presence
+ Possesses diversified and transferable talents; maneuvers well to get things done; knows where to go to get what s/he needs; solicits input and involves others in issues that will impact them.
+ Knows the broad communication and marketing functions and the mission-critical technical and functional skills needed to do the job; excellent writing and editing skills.
+ Appreciates the impact of digital and social media and has successfully navigated that territory to support a business and a brand.
+ Domestic and international travel = up to 30%.
**Eligibility Requirements** :
+ Must be legally authorized to work in the United States without restriction.
+ Must be willing to take a drug test and post-offer physical (if required).
+ Must be 18 years of age or older.
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
This position offers a base salary typically between $170,000 and $269,000. The position may be eligible for a role specific variable or performance-based bonus and or other compensation elements. For an overview of our benefits please click here. (
**Description**
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
The Director, Patient Advocacy & Professional Relations is accountable for the assigned Therapeutic Area (TA), integrated Patient Advocacy & Professional Relations (PAR) across-asset strategy, oversight, leadership, budget and execution, including close collaboration across Patient Experience & Advocacy (PE&A) organization, Patient Excellence, external and cross-functional internal and global stakeholders to achieve organizational objectives and PE&A vision/priorities. This key strategic leader is responsible for developing and maintaining relationships with both patient communities and selected healthcare professional organizations. This dual-focused role ensures that the voice of patients and professionals are integrated into drug development, medication education, and go to market strategy.
This role is based on-site at our Ridgefield, CT location with hybrid flexibility of 2-3 days per week on-site.
**Duties & Responsibilities**
+ Develops and leads the effective execution of integrated, prioritized PAR TA strategy & initiatives, including achievement of objectives, enabling Boehringer Ingelheim as a leader in the TA.
+ Leads and manages with a global perspective, ensuring that there is open and proactive communication with global patient advocacy colleagues in Ingelheim so that global patient advocacy initiatives include US perspective and are well coordinated.
+ Drives a strategic, prioritized and integrated TA/asset/cross-PE&A approach to ICP, launch readiness, working closely with PE&E Directors and PX to drive synergies/optimize output.
+ Develops and manages patient advocacy budgets and monitor expenditures, revising spend as needed.
+ Oversees budget accountability of direct reports across all TAs.
+ Drives team's successful and timely execution of external partnerships, collaborations and sponsorships, identifies synergies and supports opportunities that advance Boehringer's business objectives and the objectives of the non-profit organizations.
+ Leads point of contact with asset/brand/medical/Value & Access leadership and represents PE&A/PAR Team in relevant meetings/workstreams.
+ Collaborates with leadership to develop communication recommendations, and point of view for policy matters and issues across therapeutic areas.
+ Leads a team of professionals, ensuring alignment with company goals, through coaching, regular feedback, mentoring, performance management, career development change management, strategic thinking, career development, talent management, retention and create a high impact, high performing team.
+ Works closely with legal, compliance and cross-functional team to ensure efficiency and adherence to all compliance, legal and company policy requirements related to external partnerships, collaborations and sponsorships.
+ Drives cross-PE&A/TA collaboration, best practice sharing, Patient Excellence teamwork, including innovation and capabilities building.
+ Ensures leveraging of patient insights learned from the patient community to influence and shape therapeutic areas.
+ Champions team to incorporate patient perspectives into all appropriate initiatives and areas of business including disease education programs, clinical trial design, research collaborations, etc.
**Requirements**
+ Bachelor's degree required; Advanced degree or MBA preferred in health care administration, public health, or social work with a focus on healthcare or patient advocacy or related field.
+ Ten-plus (10+) years in the pharmaceutical, biotech, or associated industry.
+ Strong leadership and demonstrated team management abilities.
+ Strategic thinking, strategic partnerships, problem solving, account management.
+ "Coach player" mindset: Strong leadership and coaching skills to provide guidance, mentorship and development.
+ Proven ability to prioritize, exhibit critical decision-making, possess learning agility, build relationships and influence outcomes both with and without authority.
+ Strong experience in cultivating and building relationships with key stakeholders including leadership, and external partners.
+ Expert knowledge in the following areas is preferred: patient advocacy, professional relations, patient engagement, government relations, marketing, and philanthropy.
+ Understanding of brand and franchise needs, including relevant scientific, medical, economic and policy-related matters related to company's therapeutic areas.
+ Demonstrates expert-level communication skills and executive level communication and presence
+ Possesses diversified and transferable talents; maneuvers well to get things done; knows where to go to get what s/he needs; solicits input and involves others in issues that will impact them.
+ Knows the broad communication and marketing functions and the mission-critical technical and functional skills needed to do the job; excellent writing and editing skills.
+ Appreciates the impact of digital and social media and has successfully navigated that territory to support a business and a brand.
+ Domestic and international travel = up to 30%.
**Eligibility Requirements** :
+ Must be legally authorized to work in the United States without restriction.
+ Must be willing to take a drug test and post-offer physical (if required).
+ Must be 18 years of age or older.
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
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4
Senior Director, North America Patient Advocacy
94497 San Mateo, California
BeOne Medicines
Posted 1 day ago
Job Viewed
Job Description
**General Description:**
The Senior Director, North America Patient Advocacy, will lead and execute regional strategy focused on patient access initiatives that elevate the patient voice in payer and market environments. Working in collaboration with other functions, this leader will build trusted relationships with patient organizations, champion patient perspectives for reimbursement discussions, and drive initiatives that reduce access barriers to innovative therapies in the U.S. and Canada. The role will also play a critical part in shaping markets and preparing the external ecosystem to ensure successful product launches and long-term patient access.
**Key Responsibilities:**
**Strategic Leadership**
+ Define and implement a North America patient access strategy that advances equitable access to innovative oncology therapies.
+ Serve as a senior advisor to company leadership and cross-functional teams on emerging patient access trends impacting access and launch readiness.
+ Position the company as a credible partner with patients, advocacy groups and other key external stakeholders and the national and grassroots levels.
**Patient Advocacy & Voice Activation**
+ Build relationships and coalitions with national, regional, and local patient groups to elevate patient voices in access debates.
+ Partner with patient organizations to identify, document, and amplify patient experiences with insurance coverage, step therapy, prior authorization, and other barriers to treatment.
+ Collaborate with internal and external advocacy leaders to pull through patient perspectives into payer forums and support policy changes.
**Access Strategy & Patient Insights**
+ Identify and analyze patient access trends, translating patient and caregiver insights into actionable strategies to inform company payer, policymaker, and regulatory engagement in the U.S. and Canada.
+ Partner cross-functionally with Market Access, Government Affairs, Medical Affairs, and Sales to align on approaches that incorporate the patient perspective in shaping policy and reimbursement decisions.
+ Support/lead the development of evidence, tools, and advocacy campaigns that strengthen the company's ability to influence payer and policymaker decision-making in ways that protect and expand patient access.
**Market Shaping & Launch Readiness**
+ Ensure the patient perspective is integrated into commercially driven launch readiness strategies to support timely and equitable access to new therapies in the U.S. and Canada.
+ Lead advocacy-driven initiatives that prepare patients and patient organizations for the adoption of innovative therapies, while informing payer and stakeholder engagement led by commercial teams.
+ Provide patient insights to guide evidence generation, value demonstration, and launch planning, strengthening the credibility and relevance of commercial strategies.
+ Execute patient-focused strategies and tactics at launch to ensure patients and advocacy groups are engaged, informed, and supported.
+ Partner with Market Access, Commercial, Medical Affairs, and Product Communications teams to ensure launch communications, stakeholder education, and access strategies authentically reflect patient needs and experiences.
**Cross-Functional Collaboration**
+ Serve as a connector across functions to ensure patient advocacy and access priorities are embedded in strategic corporate decision-making.
+ Work with communications team to amplify authentic patient stories that highlight access challenges and support launch readiness.
+ Provide strategic guidance to internal stakeholders on incorporating the patient voice into payer, policymaker, and product launch engagements.
+ Align closely with Government Affairs, Medical Affairs, Market Access and Sales teams to advance patient access.
**Education Required:**
+ BA/BS Degree required; MA/MS/MBA or higher preferred.
**Qualifications Required:**
+ BA/BS Degree with 12+ years of overall experience with 10 years of healthcare advocacy/public relations experience, with at least 3 years in a corporate (pharma or biotech) setting or an MA/MS/MBA with 8 plus years of healthcare advocacy/public relations experience, with at least 3 years in a corporate (pharma or biotech) setting.
+ Able to build and maintain close, collaborative relationships with all levels of the organization to ensure alignment
+ and integration of strategies, tactics and content.
+ Proven track record of building partnerships with patient organizations and advocacy coalitions.
+ Strong understanding of U.S. and Canadian healthcare systems, including payer, regulatory, and launch environments.
+ Demonstrated experience shaping markets and driving launch readiness through advocacy and access strategies.
+ Exceptional communication, relationship-building, and leadership skills.
+ Ability to navigate complex, cross-functional environments and align diverse stakeholders.
+ Ability to work independently and use sound judgment in decision-making, including setting and managing priorities and meeting competing deadlines.
+ Deadline-driven and accustomed to juggling multiple priorities with a sense of urgency.
+ Possesses sound judgment, critical thinking and decision-making skills.
+ Operates with a growth mindset; is self-aware and receptive to feedback.
+ Influences with and without authority; can effectively make a case for and follow through on strategic and tactical recommendations.
+ Collaborative, self-directed team player.
**Education Required**
+ Bachelor's degree required.
+ MA/MS/MBA preferred.
**Travel**
+ Domestic and limited international travel required (estimated ~10-20%).
**BeOne Global & Functional Competencies**
+ Communicates with Clarity
+ Acts Inclusively
+ Entrepreneurial Mindset
+ Fosters Teamwork
+ Demonstrates Initiative
+ Results-Oriented
+ Embraces Change
+ Comfortable with Ambiguity
+ Demonstrated competencies with digital media, social media, and artificial intelligence
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
The Senior Director, North America Patient Advocacy, will lead and execute regional strategy focused on patient access initiatives that elevate the patient voice in payer and market environments. Working in collaboration with other functions, this leader will build trusted relationships with patient organizations, champion patient perspectives for reimbursement discussions, and drive initiatives that reduce access barriers to innovative therapies in the U.S. and Canada. The role will also play a critical part in shaping markets and preparing the external ecosystem to ensure successful product launches and long-term patient access.
**Key Responsibilities:**
**Strategic Leadership**
+ Define and implement a North America patient access strategy that advances equitable access to innovative oncology therapies.
+ Serve as a senior advisor to company leadership and cross-functional teams on emerging patient access trends impacting access and launch readiness.
+ Position the company as a credible partner with patients, advocacy groups and other key external stakeholders and the national and grassroots levels.
**Patient Advocacy & Voice Activation**
+ Build relationships and coalitions with national, regional, and local patient groups to elevate patient voices in access debates.
+ Partner with patient organizations to identify, document, and amplify patient experiences with insurance coverage, step therapy, prior authorization, and other barriers to treatment.
+ Collaborate with internal and external advocacy leaders to pull through patient perspectives into payer forums and support policy changes.
**Access Strategy & Patient Insights**
+ Identify and analyze patient access trends, translating patient and caregiver insights into actionable strategies to inform company payer, policymaker, and regulatory engagement in the U.S. and Canada.
+ Partner cross-functionally with Market Access, Government Affairs, Medical Affairs, and Sales to align on approaches that incorporate the patient perspective in shaping policy and reimbursement decisions.
+ Support/lead the development of evidence, tools, and advocacy campaigns that strengthen the company's ability to influence payer and policymaker decision-making in ways that protect and expand patient access.
**Market Shaping & Launch Readiness**
+ Ensure the patient perspective is integrated into commercially driven launch readiness strategies to support timely and equitable access to new therapies in the U.S. and Canada.
+ Lead advocacy-driven initiatives that prepare patients and patient organizations for the adoption of innovative therapies, while informing payer and stakeholder engagement led by commercial teams.
+ Provide patient insights to guide evidence generation, value demonstration, and launch planning, strengthening the credibility and relevance of commercial strategies.
+ Execute patient-focused strategies and tactics at launch to ensure patients and advocacy groups are engaged, informed, and supported.
+ Partner with Market Access, Commercial, Medical Affairs, and Product Communications teams to ensure launch communications, stakeholder education, and access strategies authentically reflect patient needs and experiences.
**Cross-Functional Collaboration**
+ Serve as a connector across functions to ensure patient advocacy and access priorities are embedded in strategic corporate decision-making.
+ Work with communications team to amplify authentic patient stories that highlight access challenges and support launch readiness.
+ Provide strategic guidance to internal stakeholders on incorporating the patient voice into payer, policymaker, and product launch engagements.
+ Align closely with Government Affairs, Medical Affairs, Market Access and Sales teams to advance patient access.
**Education Required:**
+ BA/BS Degree required; MA/MS/MBA or higher preferred.
**Qualifications Required:**
+ BA/BS Degree with 12+ years of overall experience with 10 years of healthcare advocacy/public relations experience, with at least 3 years in a corporate (pharma or biotech) setting or an MA/MS/MBA with 8 plus years of healthcare advocacy/public relations experience, with at least 3 years in a corporate (pharma or biotech) setting.
+ Able to build and maintain close, collaborative relationships with all levels of the organization to ensure alignment
+ and integration of strategies, tactics and content.
+ Proven track record of building partnerships with patient organizations and advocacy coalitions.
+ Strong understanding of U.S. and Canadian healthcare systems, including payer, regulatory, and launch environments.
+ Demonstrated experience shaping markets and driving launch readiness through advocacy and access strategies.
+ Exceptional communication, relationship-building, and leadership skills.
+ Ability to navigate complex, cross-functional environments and align diverse stakeholders.
+ Ability to work independently and use sound judgment in decision-making, including setting and managing priorities and meeting competing deadlines.
+ Deadline-driven and accustomed to juggling multiple priorities with a sense of urgency.
+ Possesses sound judgment, critical thinking and decision-making skills.
+ Operates with a growth mindset; is self-aware and receptive to feedback.
+ Influences with and without authority; can effectively make a case for and follow through on strategic and tactical recommendations.
+ Collaborative, self-directed team player.
**Education Required**
+ Bachelor's degree required.
+ MA/MS/MBA preferred.
**Travel**
+ Domestic and limited international travel required (estimated ~10-20%).
**BeOne Global & Functional Competencies**
+ Communicates with Clarity
+ Acts Inclusively
+ Entrepreneurial Mindset
+ Fosters Teamwork
+ Demonstrates Initiative
+ Results-Oriented
+ Embraces Change
+ Comfortable with Ambiguity
+ Demonstrated competencies with digital media, social media, and artificial intelligence
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
View Now
5
Senior Director, North America Patient Advocacy
94662 Emeryville, California
BeOne Medicines
Posted 1 day ago
Job Viewed
Job Description
**General Description:**
The Senior Director, North America Patient Advocacy, will lead and execute regional strategy focused on patient access initiatives that elevate the patient voice in payer and market environments. Working in collaboration with other functions, this leader will build trusted relationships with patient organizations, champion patient perspectives for reimbursement discussions, and drive initiatives that reduce access barriers to innovative therapies in the U.S. and Canada. The role will also play a critical part in shaping markets and preparing the external ecosystem to ensure successful product launches and long-term patient access.
**Key Responsibilities:**
**Strategic Leadership**
+ Define and implement a North America patient access strategy that advances equitable access to innovative oncology therapies.
+ Serve as a senior advisor to company leadership and cross-functional teams on emerging patient access trends impacting access and launch readiness.
+ Position the company as a credible partner with patients, advocacy groups and other key external stakeholders and the national and grassroots levels.
**Patient Advocacy & Voice Activation**
+ Build relationships and coalitions with national, regional, and local patient groups to elevate patient voices in access debates.
+ Partner with patient organizations to identify, document, and amplify patient experiences with insurance coverage, step therapy, prior authorization, and other barriers to treatment.
+ Collaborate with internal and external advocacy leaders to pull through patient perspectives into payer forums and support policy changes.
**Access Strategy & Patient Insights**
+ Identify and analyze patient access trends, translating patient and caregiver insights into actionable strategies to inform company payer, policymaker, and regulatory engagement in the U.S. and Canada.
+ Partner cross-functionally with Market Access, Government Affairs, Medical Affairs, and Sales to align on approaches that incorporate the patient perspective in shaping policy and reimbursement decisions.
+ Support/lead the development of evidence, tools, and advocacy campaigns that strengthen the company's ability to influence payer and policymaker decision-making in ways that protect and expand patient access.
**Market Shaping & Launch Readiness**
+ Ensure the patient perspective is integrated into commercially driven launch readiness strategies to support timely and equitable access to new therapies in the U.S. and Canada.
+ Lead advocacy-driven initiatives that prepare patients and patient organizations for the adoption of innovative therapies, while informing payer and stakeholder engagement led by commercial teams.
+ Provide patient insights to guide evidence generation, value demonstration, and launch planning, strengthening the credibility and relevance of commercial strategies.
+ Execute patient-focused strategies and tactics at launch to ensure patients and advocacy groups are engaged, informed, and supported.
+ Partner with Market Access, Commercial, Medical Affairs, and Product Communications teams to ensure launch communications, stakeholder education, and access strategies authentically reflect patient needs and experiences.
**Cross-Functional Collaboration**
+ Serve as a connector across functions to ensure patient advocacy and access priorities are embedded in strategic corporate decision-making.
+ Work with communications team to amplify authentic patient stories that highlight access challenges and support launch readiness.
+ Provide strategic guidance to internal stakeholders on incorporating the patient voice into payer, policymaker, and product launch engagements.
+ Align closely with Government Affairs, Medical Affairs, Market Access and Sales teams to advance patient access.
**Education Required:**
+ BA/BS Degree required; MA/MS/MBA or higher preferred.
**Qualifications Required:**
+ BA/BS Degree with 12+ years of overall experience with 10 years of healthcare advocacy/public relations experience, with at least 3 years in a corporate (pharma or biotech) setting or an MA/MS/MBA with 8 plus years of healthcare advocacy/public relations experience, with at least 3 years in a corporate (pharma or biotech) setting.
+ Able to build and maintain close, collaborative relationships with all levels of the organization to ensure alignment
+ and integration of strategies, tactics and content.
+ Proven track record of building partnerships with patient organizations and advocacy coalitions.
+ Strong understanding of U.S. and Canadian healthcare systems, including payer, regulatory, and launch environments.
+ Demonstrated experience shaping markets and driving launch readiness through advocacy and access strategies.
+ Exceptional communication, relationship-building, and leadership skills.
+ Ability to navigate complex, cross-functional environments and align diverse stakeholders.
+ Ability to work independently and use sound judgment in decision-making, including setting and managing priorities and meeting competing deadlines.
+ Deadline-driven and accustomed to juggling multiple priorities with a sense of urgency.
+ Possesses sound judgment, critical thinking and decision-making skills.
+ Operates with a growth mindset; is self-aware and receptive to feedback.
+ Influences with and without authority; can effectively make a case for and follow through on strategic and tactical recommendations.
+ Collaborative, self-directed team player.
**Education Required**
+ Bachelor's degree required.
+ MA/MS/MBA preferred.
**Travel**
+ Domestic and limited international travel required (estimated ~10-20%).
**BeOne Global & Functional Competencies**
+ Communicates with Clarity
+ Acts Inclusively
+ Entrepreneurial Mindset
+ Fosters Teamwork
+ Demonstrates Initiative
+ Results-Oriented
+ Embraces Change
+ Comfortable with Ambiguity
+ Demonstrated competencies with digital media, social media, and artificial intelligence
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
The Senior Director, North America Patient Advocacy, will lead and execute regional strategy focused on patient access initiatives that elevate the patient voice in payer and market environments. Working in collaboration with other functions, this leader will build trusted relationships with patient organizations, champion patient perspectives for reimbursement discussions, and drive initiatives that reduce access barriers to innovative therapies in the U.S. and Canada. The role will also play a critical part in shaping markets and preparing the external ecosystem to ensure successful product launches and long-term patient access.
**Key Responsibilities:**
**Strategic Leadership**
+ Define and implement a North America patient access strategy that advances equitable access to innovative oncology therapies.
+ Serve as a senior advisor to company leadership and cross-functional teams on emerging patient access trends impacting access and launch readiness.
+ Position the company as a credible partner with patients, advocacy groups and other key external stakeholders and the national and grassroots levels.
**Patient Advocacy & Voice Activation**
+ Build relationships and coalitions with national, regional, and local patient groups to elevate patient voices in access debates.
+ Partner with patient organizations to identify, document, and amplify patient experiences with insurance coverage, step therapy, prior authorization, and other barriers to treatment.
+ Collaborate with internal and external advocacy leaders to pull through patient perspectives into payer forums and support policy changes.
**Access Strategy & Patient Insights**
+ Identify and analyze patient access trends, translating patient and caregiver insights into actionable strategies to inform company payer, policymaker, and regulatory engagement in the U.S. and Canada.
+ Partner cross-functionally with Market Access, Government Affairs, Medical Affairs, and Sales to align on approaches that incorporate the patient perspective in shaping policy and reimbursement decisions.
+ Support/lead the development of evidence, tools, and advocacy campaigns that strengthen the company's ability to influence payer and policymaker decision-making in ways that protect and expand patient access.
**Market Shaping & Launch Readiness**
+ Ensure the patient perspective is integrated into commercially driven launch readiness strategies to support timely and equitable access to new therapies in the U.S. and Canada.
+ Lead advocacy-driven initiatives that prepare patients and patient organizations for the adoption of innovative therapies, while informing payer and stakeholder engagement led by commercial teams.
+ Provide patient insights to guide evidence generation, value demonstration, and launch planning, strengthening the credibility and relevance of commercial strategies.
+ Execute patient-focused strategies and tactics at launch to ensure patients and advocacy groups are engaged, informed, and supported.
+ Partner with Market Access, Commercial, Medical Affairs, and Product Communications teams to ensure launch communications, stakeholder education, and access strategies authentically reflect patient needs and experiences.
**Cross-Functional Collaboration**
+ Serve as a connector across functions to ensure patient advocacy and access priorities are embedded in strategic corporate decision-making.
+ Work with communications team to amplify authentic patient stories that highlight access challenges and support launch readiness.
+ Provide strategic guidance to internal stakeholders on incorporating the patient voice into payer, policymaker, and product launch engagements.
+ Align closely with Government Affairs, Medical Affairs, Market Access and Sales teams to advance patient access.
**Education Required:**
+ BA/BS Degree required; MA/MS/MBA or higher preferred.
**Qualifications Required:**
+ BA/BS Degree with 12+ years of overall experience with 10 years of healthcare advocacy/public relations experience, with at least 3 years in a corporate (pharma or biotech) setting or an MA/MS/MBA with 8 plus years of healthcare advocacy/public relations experience, with at least 3 years in a corporate (pharma or biotech) setting.
+ Able to build and maintain close, collaborative relationships with all levels of the organization to ensure alignment
+ and integration of strategies, tactics and content.
+ Proven track record of building partnerships with patient organizations and advocacy coalitions.
+ Strong understanding of U.S. and Canadian healthcare systems, including payer, regulatory, and launch environments.
+ Demonstrated experience shaping markets and driving launch readiness through advocacy and access strategies.
+ Exceptional communication, relationship-building, and leadership skills.
+ Ability to navigate complex, cross-functional environments and align diverse stakeholders.
+ Ability to work independently and use sound judgment in decision-making, including setting and managing priorities and meeting competing deadlines.
+ Deadline-driven and accustomed to juggling multiple priorities with a sense of urgency.
+ Possesses sound judgment, critical thinking and decision-making skills.
+ Operates with a growth mindset; is self-aware and receptive to feedback.
+ Influences with and without authority; can effectively make a case for and follow through on strategic and tactical recommendations.
+ Collaborative, self-directed team player.
**Education Required**
+ Bachelor's degree required.
+ MA/MS/MBA preferred.
**Travel**
+ Domestic and limited international travel required (estimated ~10-20%).
**BeOne Global & Functional Competencies**
+ Communicates with Clarity
+ Acts Inclusively
+ Entrepreneurial Mindset
+ Fosters Teamwork
+ Demonstrates Initiative
+ Results-Oriented
+ Embraces Change
+ Comfortable with Ambiguity
+ Demonstrated competencies with digital media, social media, and artificial intelligence
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
View Now
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6
Director, Patient Advocacy & Professional Relations - Obesity/MASH
06879 Ridgefield, Connecticut
Boehringer Ingelheim
Posted 1 day ago
Job Viewed
Job Description
**Compensation Data**
This position offers a base salary typically between $170,000 and $269,000. The position may be eligible for a role specific variable or performance-based bonus and or other compensation elements. For an overview of our benefits please click here. (
**Description**
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
The Director, Patient Advocacy & Professional Relations is accountable for the assigned Therapeutic Area (TA), integrated Patient Advocacy & Professional Relations (PAR) across-asset strategy, oversight, leadership, budget and execution, including close collaboration across Patient Experience & Advocacy (PE&A) organization, Patient Excellence, external and cross-functional internal and global stakeholders to achieve organizational objectives and PE&A vision/priorities. This key strategic leader is responsible for developing and maintaining relationships with both patient communities and selected healthcare professional organizations. This dual-focused role ensures that the voice of patients and professionals are integrated into drug development, medication education, and go to market strategy.
This role is based on-site at our Ridgefield, CT location with hybrid flexibility of 2-3 days per week on-site.
**Duties & Responsibilities**
+ Develops and leads the effective execution of integrated, prioritized PAR TA strategy & initiatives, including achievement of objectives, enabling Boehringer Ingelheim as a leader in the TA.
+ Leads and manages with a global perspective, ensuring that there is open and proactive communication with global patient advocacy colleagues in Ingelheim so that global patient advocacy initiatives include US perspective and are well coordinated.
+ Drives a strategic, prioritized and integrated TA/asset/cross-PE&A approach to ICP, launch readiness, working closely with PE&E Directors and PX to drive synergies/optimize output.
+ Develops and manages patient advocacy budgets and monitor expenditures, revising spend as needed.
+ Oversees budget accountability of direct reports across all TAs.
+ Drives team's successful and timely execution of external partnerships, collaborations and sponsorships, identifies synergies and supports opportunities that advance Boehringer's business objectives and the objectives of the non-profit organizations.
+ Leads point of contact with asset/brand/medical/Value & Access leadership and represents PE&A/PAR Team in relevant meetings/workstreams.
+ Collaborates with leadership to develop communication recommendations, and point of view for policy matters and issues across therapeutic areas.
+ Leads a team of professionals, ensuring alignment with company goals, through coaching, regular feedback, mentoring, performance management, career development change management, strategic thinking, career development, talent management, retention and create a high impact, high performing team.
+ Works closely with legal, compliance and cross-functional team to ensure efficiency and adherence to all compliance, legal and company policy requirements related to external partnerships, collaborations and sponsorships.
+ Drives cross-PE&A/TA collaboration, best practice sharing, Patient Excellence teamwork, including innovation and capabilities building.
+ Ensures leveraging of patient insights learned from the patient community to influence and shape therapeutic areas.
+ Champions team to incorporate patient perspectives into all appropriate initiatives and areas of business including disease education programs, clinical trial design, research collaborations, etc.
**Requirements**
+ Bachelor's degree required; Advanced degree or MBA preferred in health care administration, public health, or social work with a focus on healthcare or patient advocacy or related field.
+ Ten-plus (10+) years in the pharmaceutical, biotech, or associated industry.
+ Strong leadership and demonstrated team management abilities.
+ Strategic thinking, strategic partnerships, problem solving, account management.
+ "Coach player" mindset: Strong leadership and coaching skills to provide guidance, mentorship and development.
+ Proven ability to prioritize, exhibit critical decision-making, possess learning agility, build relationships and influence outcomes both with and without authority.
+ Strong experience in cultivating and building relationships with key stakeholders including leadership, and external partners.
+ Expert knowledge in the following areas is preferred: patient advocacy, professional relations, patient engagement, government relations, marketing, and philanthropy.
+ Understanding of brand and franchise needs, including relevant scientific, medical, economic and policy-related matters related to company's therapeutic areas.
+ Demonstrates expert-level communication skills and executive level communication and presence
+ Possesses diversified and transferable talents; maneuvers well to get things done; knows where to go to get what s/he needs; solicits input and involves others in issues that will impact them.
+ Knows the broad communication and marketing functions and the mission-critical technical and functional skills needed to do the job; excellent writing and editing skills.
+ Appreciates the impact of digital and social media and has successfully navigated that territory to support a business and a brand.
+ Domestic and international travel = up to 30%.
**Eligibility Requirements** :
+ Must be legally authorized to work in the United States without restriction.
+ Must be willing to take a drug test and post-offer physical (if required).
+ Must be 18 years of age or older.
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
This position offers a base salary typically between $170,000 and $269,000. The position may be eligible for a role specific variable or performance-based bonus and or other compensation elements. For an overview of our benefits please click here. (
**Description**
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
The Director, Patient Advocacy & Professional Relations is accountable for the assigned Therapeutic Area (TA), integrated Patient Advocacy & Professional Relations (PAR) across-asset strategy, oversight, leadership, budget and execution, including close collaboration across Patient Experience & Advocacy (PE&A) organization, Patient Excellence, external and cross-functional internal and global stakeholders to achieve organizational objectives and PE&A vision/priorities. This key strategic leader is responsible for developing and maintaining relationships with both patient communities and selected healthcare professional organizations. This dual-focused role ensures that the voice of patients and professionals are integrated into drug development, medication education, and go to market strategy.
This role is based on-site at our Ridgefield, CT location with hybrid flexibility of 2-3 days per week on-site.
**Duties & Responsibilities**
+ Develops and leads the effective execution of integrated, prioritized PAR TA strategy & initiatives, including achievement of objectives, enabling Boehringer Ingelheim as a leader in the TA.
+ Leads and manages with a global perspective, ensuring that there is open and proactive communication with global patient advocacy colleagues in Ingelheim so that global patient advocacy initiatives include US perspective and are well coordinated.
+ Drives a strategic, prioritized and integrated TA/asset/cross-PE&A approach to ICP, launch readiness, working closely with PE&E Directors and PX to drive synergies/optimize output.
+ Develops and manages patient advocacy budgets and monitor expenditures, revising spend as needed.
+ Oversees budget accountability of direct reports across all TAs.
+ Drives team's successful and timely execution of external partnerships, collaborations and sponsorships, identifies synergies and supports opportunities that advance Boehringer's business objectives and the objectives of the non-profit organizations.
+ Leads point of contact with asset/brand/medical/Value & Access leadership and represents PE&A/PAR Team in relevant meetings/workstreams.
+ Collaborates with leadership to develop communication recommendations, and point of view for policy matters and issues across therapeutic areas.
+ Leads a team of professionals, ensuring alignment with company goals, through coaching, regular feedback, mentoring, performance management, career development change management, strategic thinking, career development, talent management, retention and create a high impact, high performing team.
+ Works closely with legal, compliance and cross-functional team to ensure efficiency and adherence to all compliance, legal and company policy requirements related to external partnerships, collaborations and sponsorships.
+ Drives cross-PE&A/TA collaboration, best practice sharing, Patient Excellence teamwork, including innovation and capabilities building.
+ Ensures leveraging of patient insights learned from the patient community to influence and shape therapeutic areas.
+ Champions team to incorporate patient perspectives into all appropriate initiatives and areas of business including disease education programs, clinical trial design, research collaborations, etc.
**Requirements**
+ Bachelor's degree required; Advanced degree or MBA preferred in health care administration, public health, or social work with a focus on healthcare or patient advocacy or related field.
+ Ten-plus (10+) years in the pharmaceutical, biotech, or associated industry.
+ Strong leadership and demonstrated team management abilities.
+ Strategic thinking, strategic partnerships, problem solving, account management.
+ "Coach player" mindset: Strong leadership and coaching skills to provide guidance, mentorship and development.
+ Proven ability to prioritize, exhibit critical decision-making, possess learning agility, build relationships and influence outcomes both with and without authority.
+ Strong experience in cultivating and building relationships with key stakeholders including leadership, and external partners.
+ Expert knowledge in the following areas is preferred: patient advocacy, professional relations, patient engagement, government relations, marketing, and philanthropy.
+ Understanding of brand and franchise needs, including relevant scientific, medical, economic and policy-related matters related to company's therapeutic areas.
+ Demonstrates expert-level communication skills and executive level communication and presence
+ Possesses diversified and transferable talents; maneuvers well to get things done; knows where to go to get what s/he needs; solicits input and involves others in issues that will impact them.
+ Knows the broad communication and marketing functions and the mission-critical technical and functional skills needed to do the job; excellent writing and editing skills.
+ Appreciates the impact of digital and social media and has successfully navigated that territory to support a business and a brand.
+ Domestic and international travel = up to 30%.
**Eligibility Requirements** :
+ Must be legally authorized to work in the United States without restriction.
+ Must be willing to take a drug test and post-offer physical (if required).
+ Must be 18 years of age or older.
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
View Now
7