2,275 Patient Advocate jobs in the United States

Job Type

Full-time

Description

*Starting at $15.00 per hour*

About Jordan Valley Community Health Center:

Jordan Valley Community Health Center (JVCHC) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical, dental, vision, and behavioral health. Our mission is simple: Improve our community's health through access and relationships. By working collaboratively with partners and continually innovating, JVCHC strives to be a leader in providing essential healthcare for the underserved, ensuring everyone in our community has access to quality healthcare.

Job Summary:

The Patient Advocate is responsible for the scheduling of patient appointments through phone correspondence and directing callers to appropriate departments.

Key Responsibilities:

• Maintain HIPAA compliance.
• Schedule patient appointments based on patient's need and scheduling policies and communicate with health care team regarding scheduling issues.
• Answers telephone and gives information to callers; routes call to appropriate personnel and/or takes necessary messages.
• Works closely with providers and staff to maintain needs of the patient while adhering to scheduling protocols.
• Promotes effective working relations and work effectively as part of a team to facilitate the Clinic's ability to meet its goals and objectives.
• Maintain daily cash balancing and reporting.
• Obtain medical information from patient and enter in electronic record.
• Obtain payor source information and verify insurance eligibility.
• Complete patient follow-up calls as directed, provide follow-up to patients to address barriers to care, and answer questions.
• Fill out excuse forms per provider request for patients after they are seen.
• Assist patients with connecting to other resources (i.e complete Medicaid applications, slide enrollments, payment agreements, etc.).
• Assist patients who have difficulties completing paperwork or understanding information.

• Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits. Includes access to telemedicine services via Teladoc.
• Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
• Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs, allowing pre-tax contributions for qualified expenses.
• Dental and Vision Coverage: Dental insurance through Cigna's DPPO network and vision coverage through EyeMed's Insight network.
• Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
• Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost, with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.
• Employee Assistance Program (EAP): Free confidential support for personal and professional challenges, including counseling and crisis intervention.
• Additional Voluntary Benefits: Options for critical illness, accident, hospital care, and pet insurance through MetLife.
• Pay on Demand Available

• Nine paid holidays per year.

• 1 year of progressive work experience in a medical setting
• Proficient in Window based computer program

City/StateNorfolk, VAWork ShiftSecond (Evenings)Overview:Sentara Norfolk General Hospital is seeking a Full-time, Evening Shift, Patient Advocate for Guest Services.Full-time, Evening Shift - Evening Shift from 1130 a.m. to 8 p.m. and One Weekend Day, or Rotating every other weekend from 10 a.m. to 4 p.m.The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding services.Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. Staff education to improve patient satisfaction is also expected.EducationHigh School Diploma or Equivalent (Required)Bachelor's Degree (Preferred)Experience2 years of customer service experience (Required)Microsoft Office Experience (Preferred)Keywords: Patient Advocate, Customer ServiceBenefits: Caring For Your Family and Your Career•Medical, Dental, Vision plans•Adoption, Fertility and Surrogacy Reimbursement up to $10,000•Paid Time Off and Sick Leave•Paid Parental & Family Caregiver Leave •Emergency Backup Care•Long-Term, Short-Term Disability, and Critical Illness plans•Life Insurance•401k/403B with Employer Match•Tuition Assistance - $,250/year and discounted educational opportunities through Guild Education•Student Debt Pay Down - $1 ,000•Reimbursement for certifications and free access to complete CEUs and professional development•Pet Insurance •Legal Resources Plan•Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is metHere at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women's health, including a state-of-the-art neonatal intensive care unit.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission "to improve health every day," this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Job Category: Office & Clerical

Requisition Number: PATIE008489

Posted: June 27, 2025

Full-Time

Hybrid

Location: Administration, 6210 US-290 E, Austin, TX 78723, USA

About Austin Regional Clinic

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas' largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit

Purpose

Directly supports the function of the Compliance & Risk programs to ensure patients and their families can successfully communicate their needs and concerns. This position facilitates the process for the prompt resolution of patient complaints and grievances. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Essential Functions

• Collects, reviews, documents and monitors reported feedback related to care and processes
• Collaborates with workforce members, providers, and leaders across the organization to resolve patient grievances in a timely manner
• Serves as a primary communicator between the patient and leadership verbally and in writing throughout complaint resolution
• Maintains the relevant reporting systems for the Compliance & Risk Team, including email
• Recommends necessary changes in policies, procedures, and services as identified through an investigative process
• Acts as a change agent within organization to ensure patient experience is continually improving
• Maintains thorough and timely documentation
• Remains calm and in control of their own emotions in response to unsolicited provocation
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on ARC SharePoint.

Other Duties And Responsibilities

• Assists with other responsibilities of the Compliance & Risk Team
• Performs other duties as assigned.

Qualifications

Education and Experience

Required: High school diploma or GED. Two (2) or more years of experience working in a healthcare related setting.

Preferred: Five (5) or more years of job-related experience. Experience using EPIC.

Knowledge, Skills and Abilities

• Ability to engage others, listen and adapt response to meet others' needs.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Excellent verbal and written communication skills.
• Skill in establishing and maintaining effective working relationships with patients, families, community groups and organizations, physicians, employees, and the general public.
• Ability to manage competing priorities.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Work Schedule: Monday - Friday 8AM - 5PM (Hybrid)

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The Patient Advocate performs various routine and complex clerical tasks and deals with patients, visitors and clinic personnel. Employee will work with patients to answer questions regarding their billing statements, assisting payments on their accounts, and arranging payment plans.

The MANA Administrative team provides support services for 26 physician-owned medical practices in Northwest Arkansas. Established in 1999 we offer:

• Human Resources
• Population Health
• Marketing
• Credentialing
• Billing
• And More!

Medical Associates of Northwest Arkansas (MANA) is an independent physician group that includes family medicine, pediatrics, women's health and an array of specialists and advanced health services.

Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.

• Personalized environment
• Quality patient experiences
• Physicians that care for your wholistic well-being
• A learning organization that cares for employees in every stage of career

At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings:

• Comprehensive benefits Medical & dental
• 401(K) match and profit sharing
• Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
• Employer paid life, long-term & short-term disability benefits

• One-on-one training and development

Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Receive patient correspondence regarding insurance billing, initiate accurate corrections if needed; direct all billing problems to appropriate insurance reps
• Make appropriate financial arrangements/payments plans
• Review collection/bad debt accounts with walk-in patients or on phone before transferring to collection department
• Collect patient payments by phone or in person
• Help correct HIPAA violations such as statement mailed to a wrong address, wrong guarantor, and demographic updates

• High school diploma or GED
• 12 18 months experience and/or training
• Bilingual preferred but not required
• Prior medical billing experience preferred but not required

SummaryDynamic role that requires assisting and supporting patients/families/visitors with grievances and concerns while upholding Parkview's standards and mission. Responsible for identifying and documenting customer service issues through the standardized work process in a timely manner. Works as mediator between patients/families and Parkview staff to ensure concerns are addressed and facilitates resolution. EducationBachelor's degree needed, with preference in the following fields: Social Work, Psychology, Sociology, or Human Services. Degrees in the medical field or other service fields would also be considered.ExperienceRecent experience in social services, conflict resolution, medical settings, or customer service highly preferred. Other QualificationsMust have good verbal and written communication skills and the ability to calmly utilize conflict resolution tactics. Candidate should be able to work well on a team and exhibit flexibility and strong multitasking skills. Must be comfortable working with people who are escalated and disgruntled while maintaining composure. Must have sharp organization skills and ability to prioritize tasks. Travel will be required to other Parkview locations on a regular basis.

Position SummaryAt CloudRx, we are seeking a skilled and detail-oriented Patient Advocate to join our team. As a Patient Advocate, you will be primarily responsible for handling inbound calls, assisting clients with their inquiries, and ensuring efficient transfer of calls to appropriate teams when necessary. Your exceptional communication skills and strong pharmaceutical knowledge will be critical in providing excellent clients service and contributing to the smooth operation of our pharmacy. At CloudRx, we understand that our business thrives when our employees thrive, and it begins with hiring the right Patient Advocate. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Inbound Calls Management: Manage inbound calls from clients, healthcare professionals, and stakeholders, offering courteous and knowledgeable assistance for inquiries and medication-related concerns. Utilize active listening to address needs or direct calls to the appropriate department. Call Transfer to appropriate team: Transfer complex calls to higher-level technicians or pharmacists for prompt resolution, ensuring a smooth transition and providing relevant information. Client Service and Support: Deliver exceptional clients service, handling complaints and educating clients about medications and usage. Compliance and Safety: Maintain compliance with pharmacy regulations, policies, and safety protocols. KPIs Responsibilities; The lead will monitor the number of inbound calls, calculating both the total per day and the total handled by individual agents. Other metrics being measured are the average speed to answer, average handling time, internal transfers, etc. Other assigned duties. Minimum Qualifications (Knowledge, Skills, and Abilities) High school diploma or equivalent. Proven experience in a pharmacy or in a similar client service role is an advantage. Strong knowledge of pharmaceutical terminology, drug classifications, and common medications. Excellent communication skills, both verbal and written, with the ability to convey complex information in a clear and concise manner. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Detail-oriented, with a commitment to accuracy and precision in data entry and clients' interactions. Understanding of patient privacy and confidentiality standards (HIPAA). Willingness to work flexible hours, including weekends or evenings, as needed. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Prolonged periods sitting at a desk and working on a computer. Prolonged periods of standing and bending. The employee is frequently required to walk; use hands to finger, handle, or feel; and reach forward with hands and arms. The employee is also occasionally required to sit and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to thirty pounds.

Summary Summary Dynamic role that requires assisting and supporting patients/families/visitors with grievances and concerns while upholding Parkview’s standards and mission. Responsible for identifying and documenting customer service issues through the standardized work process in a timely manner. Works as mediator between patients/families and Parkview staff to ensure concerns are addressed and facilitates resolution. Education Bachelor’s degree needed, with preference in the following fields: Social Work, Psychology, Sociology, or Human Services. Degrees in the medical field or other service fields would also be considered. Experience Recent experience in social services, conflict resolution, medical settings, or customer service highly preferred. Other Qualifications Must have good verbal and written communication skills and the ability to calmly utilize conflict resolution tactics. Candidate should be able to work well on a team and exhibit flexibility and strong multitasking skills. Must be comfortable working with people who are escalated and disgruntled while maintaining composure. Must have sharp organization skills and ability to prioritize tasks. Travel will be required to other Parkview locations on a regular basis.

DescriptionWe are seeking a patient focused individual to be the Patient Advocate at our Edina, MN location.If you have a passion for providing exceptional patient care, are personable, collaborative, attuned to accuracy and fine detail, and would like to join a nationally known and high performing team, we would like to talk to you.Responsibilities:Reviews Part B Drug assistance applications for accuracySubmits and monitors Part B Drug applications. Communicate status of applications to the clinics.Counsel patients on their financial responsibilities for high-cost drugs and the process of applying for assistance.Provides resources and guidance for patients with copay assistance programs and insurance guidelines.Reviews clinic appointment schedules to identify patients needing free drug.Answers the phone promptly to assist patients and payors with questions and concerns.Informs the business office and clinic staff of changes in drug assistance policies and procedures.Participate in bi-weekly and quarterly meetings with drug company reimbursement specialists.Holds all patient accounts and medical information in strict confidentiality according to HIPAA guidelines, without exception.Identifies Part B Drug delinquent accounts prior to patient office visit and notifies patient of clinic payment expectation and relays this information to the appropriate personnel for collection.Performs other duties as assigned by the business office manager, CFO, administrator, or the physicians.Required Skills, Abilities and Attributes:Must be organized, pay attention to details, and be motivated to provide excellent patient careHave proven excellent communications skillsBe a collaborator who works cooperatively and respectfully with all doctors, supervisors, and co-workersDisplays a desire to perpetually "Learn and Grow"Efficient and highly accurate user of applicable information technology and health care management systemsProven provider of professional and friendly of customer / patient service experienceExperience with insurance and out-of-pocket patient responsibility preferredAwareness of drug assistance programs, policies, and procedures preferredHigh comfort level with medical terminology and financial conversationsExcellent skills in ability to prioritize multiple tasks with attention-to-detail and accuracy in workHigh School Degree or GEDWe offer excellent compensation and benefits, to include:Paid Holidays - 7 days per yearPersonal Time Off (PTO) - 16 days per yearHealth InsuranceHealth Reimbursement AccountHealth Savings AccountDental Insurance (free single coverage)Flexible Spending AccountsBasic and Supplemental Term Life Insurance (free single coverage)Long Term Disability (free single coverage)Long Term Care (free single coverage)Short-Term DisabilityVision$250 in uniform (scrubs and shoes) reimbursementAbout Retina Consultants of Minnesota (RCM):RCM has 9 Minnesota locations - St, Louis Park, Edina, Edina Specialty, Woodbury, Blaine, Duluth, Maplewood, Anoka, and Mankato.Everything we do. every decision we make.takes our Guiding Principles into consideration. Our guiding principles are:We exist to serve our patients. We will provide the best available medical skills, technology, and service. We will be their advocates. We will care for our patients as if they were members of our family. We will treat our patients with respect, dignity, and kindness.We are proud of our dedicated staff. We will strive to provide a rewarding career with opportunity for personal and professional growth. We will promote teamwork. We will provide a respectful and safe working environment.We are humbled that other doctors entrust their patients to our care. We will be available when we are needed. We will promptly communicate the results of patient evaluation and treatment. We will respect the referring doctors' relationships with their patients.We recognize that we have a responsibility to our community. We will strive to be desire to perpetually "Learn and Grow"Efficient and highly accurate user of applicable information technology and health care management systemsA good corporate citizen. We will function ethically. We will be prudent in our stewardship of healthcare resources.Medical advances are critical to our patients. We will remain at the forefront in the search for new knowledge and treatments of retinal disease. We will participate in clinical research. We will share our knowledge with our patients and referring doctors, and with our retinal colleagues around the world.