494 Patient Assistance jobs in the United States
PATIENT ASSISTANCE WORKER
Posted today
Job Viewed
Job Description
* Promote and maintain awareness of HCHN programs, services, and activities.
* Determine eligibility for appropriate prescription programs and assist individuals in accessing medications.
* Maintains a database for internet mediation for the assigned site, reporting the statistics monthly to management.
* Secure completed applications from all sites for the prescription assistance program.
* Maintains a file on all pharmaceutical company indigent programs and the eligibility requirements and is able to communicate and identify the best plan for the patient in need.
* Develop relationships with outside providers.
* Work routinely with pharmaceutical companies, physicians, healthcare providers, and other organizations networking and navigating patients availability to access needed resources.
* Functions as a liaison between HCHN and any 340b pharmacy programs when addressing internet pharmacy needs.
* Coordinates the dispensing of medications ordered through the internet pharmaceutical program.
* Enroll patients in the sliding fee scale program and other patient assistance programs.
* Link patients to other local programs/agencies, including the HCHN Homeless program.
* Conduct resource searches and advocate for clients with special needs.
* Prepares reports for the sliding fee program demographics on a monthly basis for the management team.
* Completes paperwork and documentation requirements for the prescription assistance program, sliding fee scale program, and other assigned programs.
* Other duties as assigned.
Qualifications
Education and/or Experience
Required
* High School Diploma or G.E.D.
* Two years of clerical experience with strong secretarial/computer skills.
* Proven knowledge of Medicaid and managed care insurance programs.
Preferred
* Experience working with a pharmacy or medication program.
* Some college credits.
* Clerical experience working in a healthcare setting.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
* Ability to maintain confidentiality in all matters.
* High level of problem-solving abilities.
* Must have excellent customer service skills.
* Flexible, with the ability to work independently and with minimal guidance.
* Strong oral and written communication skills.
* Excellent interpersonal and customer service skills to effectively and tactfully deal with a diverse group of patients, staff, customers, and community groups.
* Ability to type 40 wpm.
* General computer proficiency.
Language Skills
* Ability to communicate effectively with diverse populations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
* While performing the duties of this job, the employee is regularly required to talk or hear.
* The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.
* The employee must occasionally lift and/or move up to 25 pounds.
* Specific vision requirements include the ability to see at close range.
* Fine hand manipulation (keyboarding).
* Travel between sites using your own vehicle.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
* Internal office space.
* The noise level in the work environment is usually moderate.
Patient Assistance Counselor
Posted 1 day ago
Job Viewed
Job Description
**Job Title:**
Patient Assistance Counselor
**Cost Center:**
Financial Counseling
**Scheduled Weekly Hours:**
40
**Employee Type:**
Regular
**Work Shift:**
**Job Description:**
**JOB SUMMARY**
Open to any regional center.
The Patient Assistance Counselor is responsible for interviewing, verifying insurance benefits, and following up with uninsured and underinsured patient referrals to assess and assist with their medical, social and financial needs. The individual reviews financial assistance and medication assistance applications to ensure program and financial requirements are met. The individual may calculate income and assets totals and determine level of financial assistance award, and medication assistance eligibility, according to protocol. The Patient Assistance Counselor maintains a thorough knowledge of health care coverage opportunities available through local, state or federal and pharmaceutical programs and Foundation grants, and assists with outreach and enrollment to bridge patients with these resources.
**JOB QUALIFICATIONS**
**EDUCATION**
_For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation._
**Minimum Required:** None
**Preferred/Optional:** Successful completion of a diagnosis, current procedural terminology (CPT) and medical terminology courses at time of hire.
**EXPERIENCE**
**Minimum Required:** Two years' experience in medical business office, health care setting or comparable experience required. For FHC Dental Center PAC, one year experience in FHC medical or dental office may be acceptable.
**Preferred/Optional:** None
**CERTIFICATIONS/LICENSES**
_The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position._
**Minimum Required:**
+ For positions hired within the FHC dental centers:
+ Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) within three months of hire.
+ Certified Application Counselor designation through the Centers for Medicare and Medicaid Services within three months from the first fall training offered after hire.
**Preferred/Optional:**
+ For positions hired within the FHC dental centers:
+ Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) at time of hire.
+ Certified Application Counselor designation through the Centers for Medicare and Medicaid Services at time of hire.
**Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.**
**Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program** **.**
**Marshfield Clinic Health System is an Equal** **Opportunity/Affirmative** **Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.**
Patient Assistance Counselor
Posted 15 days ago
Job Viewed
Job Description
**Job Title:**
Patient Assistance Counselor
**Cost Center:**
Financial Counseling
**Scheduled Weekly Hours:**
40
**Employee Type:**
Regular
**Work Shift:**
40 Normal (United States of America)
**Job Description:**
**JOB SUMMARY**
The Patient Assistance Counselor is responsible for interviewing, verifying insurance benefits, and following up with uninsured and underinsured patient referrals to assess and assist with their medical, social and financial needs. The individual reviews financial assistance and medication assistance applications to ensure program and financial requirements are met. The individual may calculate income and assets totals and determine level of financial assistance award, and medication assistance eligibility, according to protocol. The Patient Assistance Counselor maintains a thorough knowledge of health care coverage opportunities available through local, state or federal and pharmaceutical programs and Foundation grants, and assists with outreach and enrollment to bridge patients with these resources.
This position is on site in Eau Claire, WI
**JOB QUALIFICATIONS**
**EDUCATION**
_For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation._
**Minimum Required:** None
**Preferred/Optional:** Successful completion of a diagnosis, current procedural terminology (CPT) and medical terminology courses at time of hire.
**EXPERIENCE**
**Minimum Required:** Two years' experience in medical business office, health care setting or comparable experience required. For FHC Dental Center PAC, one year experience in FHC medical or dental office may be acceptable.
**Preferred/Optional:** None
**CERTIFICATIONS/LICENSES**
_The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position._
**Minimum Required:**
+ For positions hired within the FHC dental centers:
+ Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) within three months of hire.
+ Certified Application Counselor designation through the Centers for Medicare and Medicaid Services within three months from the first fall training offered after hire.
**Preferred/Optional:**
+ For positions hired within the FHC dental centers:
+ Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) at time of hire.
+ Certified Application Counselor designation through the Centers for Medicare and Medicaid Services at time of hire.
**Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.**
**Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program** **.**
**Marshfield Clinic Health System is an Equal** **Opportunity/Affirmative** **Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.**
PATIENT ASSISTANCE WORKER
Posted today
Job Viewed
Job Description
General Responsibilities
- Promote and maintain awareness of HCHN programs, services, and activities.
- Determine eligibility for appropriate prescription programs and assist individuals in accessing medications.
- Maintains a database for internet mediation for the assigned site, reporting the statistics monthly to management.
- Secure completed applications from all sites for the prescription assistance program.
- Maintains a file on all pharmaceutical company indigent programs and the eligibility requirements and is able to communicate and identify the best plan for the patient in need.
- Develop relationships with outside providers.
- Work routinely with pharmaceutical companies, physicians, healthcare providers, and other organizations networking and navigating patients availability to access needed resources.
- Functions as a liaison between HCHN and any 340b pharmacy programs when addressing internet pharmacy needs.
- Coordinates the dispensing of medications ordered through the internet pharmaceutical program.
- Enroll patients in the sliding fee scale program and other patient assistance programs.
- Link patients to other local programs/agencies, including the HCHN Homeless program.
- Conduct resource searches and advocate for clients with special needs.
- Prepares reports for the sliding fee program demographics on a monthly basis for the management team.
- Completes paperwork and documentation requirements for the prescription assistance program, sliding fee scale program, and other assigned programs.
- Other duties as assigned.
- High School Diploma or G.E.D.
- Two years of clerical experience with strong secretarial/computer skills.
- Proven knowledge of Medicaid and managed care insurance programs.
- Experience working with a pharmacy or medication program.
- Some college credits.
- Clerical experience working in a healthcare setting.
- Ability to maintain confidentiality in all matters.
- High level of problem-solving abilities.
- Must have excellent customer service skills.
- Flexible, with the ability to work independently and with minimal guidance.
- Strong oral and written communication skills.
- Excellent interpersonal and customer service skills to effectively and tactfully deal with a diverse group of patients, staff, customers, and community groups.
- Ability to type 40 wpm.
- General computer proficiency.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision requirements include the ability to see at close range.
- Fine hand manipulation (keyboarding).
- Travel between sites using your own vehicle.
- Internal office space.
- The noise level in the work environment is usually moderate.
Patient Assistance Program (PAP) Coordinator
Posted today
Job Viewed
Job Description
Job Description
JOB RESPONSIBILITIES
- Process PAP applications electronically, utilizing the pharmacy CRM software systems and secure designated email accounts.
- Process fax queues, emails, answer incoming calls and adhere to all thresholds for PAP case review and management.
- Maintain clear communication and documentation with provider offices, patients and pharmacy account managers.
- Work closely with provider office point of contact(s) to obtain updated information in order to obtain missing supporting documents that are required for PAP eligibility.
- Input accurate and clear data entry of call logs, important case notes and authorization details into CRM system.
- Verify the accuracy and quality of data entry within PAP case documentation.
- Ability to confirm whether a therapy is complete and if a PAP renewal is needed.
- Initiate and follow-up on PAP renewal requests as assigned.
- Create and complete PAP data reports as assigned by the reimbursement director.
- Cross trained in the area of Rx Prior authorizations and Rx Appeal workflows to assist fellow reimbursement team members as needed.
- Contact patient’s insurance company to verify coverage, initiate authorizations, provide clinical documentation and follow up on previously submitted authorizations.
- To safeguard, protect and always demonstrate proper handling of protected health information in accordance with all HIPAA laws and ProCare Rx policies/procedures.
- Assess, prioritize and resolve client issues using good listening and comprehension skills.
- Works cooperatively and provides coverage for responsibilities of co-workers when assigned or as the need arises.
- Assist the reimbursement director with supervising and on-going training of new and/or existing PAP coordinators.
- Demonstrate working knowledge of all facets of the role, relevant regulations & organizational and departmental policies & procedures.
- Escalate issues to management as appropriate.
- Perform other duties as assigned to support ProCare Rx / ProModRx.
QUALIFICATIONS AND REQUIREMENTS
Previous Experience:
- Strong understanding of medical terminology, insurance plans and authorization processes.
- Bilingual English/Spanish is a plus.
- Minimum 3 years of pharmacy or healthcare experience required.
- Minimum 1 year management experience of a team of 5 or more employees, preferred not required.
- Working in a fast-paced environment for 3+ years is required.
- Ability to manage cases from multiple clientele programs and follow program business rules.
- Proficiency with data entry functions and Microsoft applications required.
- Ability to work independently and on a team.
- Excellent communication, problem solving and customer service skills.
- Strong organizational /interpersonal skills; attention to detail and the ability to multitask proficiently.
- Ability to use multiple PC monitors and navigate through several software systems effectively.
Education:
- High School Graduate required, College degree preferred.
- State Pharmacy Technician registration or PTCB National Certification preferred.
Physical Demands:
- Requires sitting, standing, and occasional light lifting.
ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at or email us at
ProCare Rx is an Equal Opportunity Employer.
Patient Assistance Pharmacy Technician, Specialty Pharmacy- Ft. Wayne
Posted today
Job Viewed
Job Description
The Pharmacy Technician II Advanced (certified and licensed) provides safe, quality technical and non-technical functions which assist in provision of pharmaceutical care under the supervision and direction of a registered pharmacist in accordance with level of experience, education, policies and procedures.
Provides expanded knowledge and experience of the Pharmacy Technician I General role. Work includes complex sterile and non-sterile compounding, program and quality assurance activities and / or billing. May mentor and/or precept lower-level colleagues.
Essential FunctionsPharmacy Practice - Acts independently and appropriately within license, scope of knowledge and experience in practice area. Exhibits agility and willingness to take on new and additional responsibilities for role and competence.
Quality and Compliance - Monitors quality assurance activities and issues, and identifies opportunities (e.g., patient care area inspections, sterile and non-sterile compounding, drug diversion) for improvements. Supports auditing for standard work.
Pharmacy Operations - Performs in an administrative role (e.g., data gathering, authorizations) to coordinate and facilitate patient care. Competent in unit dose medication preparation, distribution, and basic to complex (e.g., TPNs, chemotherapy) sterile and non-sterile compounding. Knowledgeable about specialized pharmacy programs (e.g., medication reconciliation). Maintains accurate charging, crediting, and billing records. Dedicated work (approximately 25-50% of time) in performing functions that require advanced skill and training (e.g., complex sterile and non-sterile compounding).
Automation and Technology - Supports the operation and care of specialized pharmaceutical equipment. Actively interacts and communicates with all internal departments on general to broad pharmacy-related issues and requests.
Professional Development - Participates in own professional development by maintaining required competencies, licenses, and certifications, identifying learning needs and seeking appropriate assistance or educational offerings.
Procurement - Participates in the drug procurement process (e.g., receiving, packaging, distribution, stocking, storage, recalls).
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
Minimum QualificationsEducation: High School diploma or equivalent.
Experience: Minimum of one (1) year experience as a pharmacy technician; internal or external certifications or completion of role specific certification or licensing.
Licensure: Current pharmacy technician state licensure where employed.
Required Skills and AbilitiesWritten and verbal communication skills to interpret and/or discuss technical or sensitive information with internal and external customers. Discretion in deciding what and how to communicate.
Ability to organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful due to time constraints.
Working knowledge of Microsoft office products, including word, Excel, PowerPoint and other graphics or presentation software.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
Physical and Mental Requirements and Working ConditionsMust be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position may require potentially prolonged periods of continued walking, standing, stooping, sitting, bending, pulling, and pushing.
Must possess the ability to comply with Trinity Health policies and procedures.
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Patient Assistance Pharmacy Technician, Specialty Pharmacy- Ft. Wayne
Posted 1 day ago
Job Viewed
Job Description
Full time
**Shift:**
**Description:**
**POSITION PURPOSE**
The Pharmacy Technician II - Advanced (certified and licensed) provides safe, quality technical and non-technical functions which assist in provision of pharmaceutical care under the supervision and direction of a registered pharmacist in accordance with level of experience, education, policies and procedures.
Provides expanded knowledge and experience of the Pharmacy Technician I - General role. Work includes complex sterile and non-sterile compounding, program and quality assurance activities and / or billing. May mentor and/or precept lower-level colleagues.
**ESSENTIAL FUNCTIONS**
Pharmacy Practice - Acts independently and appropriately within license, scope of knowledge and experience in practice area. Exhibits agility and willingness to take on new and additional responsibilities for role and competence.
Quality and Compliance - Monitors quality assurance activities and issues, and identifies opportunities (e.g., patient care area inspections, sterile and non-sterile compounding, drug diversion) for improvements. Supports auditing for standard work.
Pharmacy Operations - Performs in an administrative role (e.g., data gathering, authorizations) to coordinate and facilitate patient care. Competent in unit dose medication preparation, distribution, and basic to complex (e.g., TPNs, chemotherapy) sterile and non-sterile compounding. Knowledgeable about specialized pharmacy programs (e.g., medication reconciliation). Maintains accurate charging, crediting, and billing records. Dedicated work (approximately 25-50% of time) in performing functions that require advanced skill and training (e.g., complex sterile and non-sterile compounding).
Automation and Technology - Supports the operation and care of specialized pharmaceutical equipment. Actively interacts and communicates with all internal departments on general to broad pharmacy-related issues and requests.
Professional Development - Participates in own professional development by maintaining required competencies, licenses, and certifications, identifying learning needs and seeking appropriate assistance or educational offerings.
Procurement - Participates in the drug procurement process (e.g., receiving, packaging, distribution, stocking, storage, recalls).
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
**MINIMUM QUALIFICATIONS**
Education: High School diploma or equivalent.
Experience: Minimum of one (1) year experience as a pharmacy technician; internal or external certifications or completion of role specific certification or licensing.
Licensure: Current pharmacy technician state licensure where employed.
**REQUIRED SKILLS AND ABILITIES**
Written and verbal communication skills to interpret and/or discuss technical or sensitive information with internal and external customers. Discretion in deciding what and how to communicate.
Ability to organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful due to time constraints.
Working knowledge of Microsoft office products, including word, Excel, PowerPoint and other graphics or presentation software.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
**PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS**
Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position may require potentially prolonged periods of continued walking, standing, stooping, sitting, bending, pulling, and pushing.
Must possess the ability to comply with Trinity Health policies and procedures.
_The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned._
**Our Commitment to Diversity and Inclusion**
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran
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Medical Assistance
Posted today
Job Viewed
Job Description
Job Description
Duties:
- Assist healthcare professionals in providing patient care
- Perform administrative tasks such as scheduling appointments and maintaining medical records
- Take patient vitals, including blood pressure, temperature, and pulse
- Prepare patients for examinations and procedures
- Administer medications as directed by healthcare providers
- Perform basic laboratory tests and collect specimens
- Assist with patient education and provide instructions for at-home care
- Ensure compliance with infection control protocols
Experience:
- High school diploma or equivalent required
- Completion of a medical assistant program or certification preferred
- Previous experience working in a medical office or healthcare setting is a plus
- Knowledge of medical terminology and basic clinical procedures
- Proficient in using electronic health record (EHR) systems
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
Summary
As a Medical Assistant, you will be a vital part of the healthcare team, providing essential medical administrative support and patient care services. With core skills in medical terminology, patient service, and basic life support, you will assist in intake procedures, vital sign measurements, and EHR system management. Your premium skills in urgent care will enhance your ability to support medical professionals effectively. Additionally, your relevant experience in outpatient clinics, will contribute to the efficient delivery of healthcare services. Join our team and make a difference in patient care in a dynamic healthcare setting.
Medical Assistance Coordinator
Posted 15 days ago
Job Viewed
Job Description
Zurich Cover More is seeking a Medical Assistance Coordinator to join our Group in North America.
Travel Guard is one of the world's leading providers of Travel Insurance globally. Our value-based approach to doing business, combined with unrivaled customer service has helped us to attract and maintain highly skilled teams of employees who enjoy providing top notch customer care focused on solutions to our clients around the world. Our employees are empowered to make decisions and suggestions in the best interest of our customers. If you are seeking opportunities to further your skillsets, be empowered to make decisions, work with diverse teams of all backgrounds, and be rewarded for your individual performance look no further!
Our Medical Assistance Coordinators provide support and assistance to clients around the world as they encounter medical emergencies. In this role you will be trained to assist with coordination of medical treatment through doctor/facility referrals, prescription replacements, coordination of medical travel and repatriation, as well as an array of other medically related services. In order to ensure appropriate options are available to our clients you will work closely with a team of Medical Professionals around the world, this team will provide instruction and recommendations that you will be trained to execute. Imagine yourself traveling in a new location, unfamiliar with medical systems, languages, where to seek treatment and not knowing if the care you are being provided is appropriate- our Medical Assistance Coordinators alleviate these concerns, focus on solutions, and support our clients through these unexpected experiences. If you are looking for a fast paced environment doing rewarding work, this team is for you!
Responsibilities Include:
Create a positive experience over the phone for all clientele requesting our services and assistance.
Multitask work streams to effectively move work forward in all areas (call handling, email, etc.)
Ability to navigate multiple systems while effectively handling calls.
Creative and critical thinking to provide out-of-the-box solutions where necessary.
Provide keen attention to detail to appropriately document and capture content of phone calls in our case management/policy systems.
Work closely with leadership to fine tune skillsets and apply feedback to meet role expectations.
Ability to work well with others and independently
Basic Qualifications:
High school diploma or equivalent
Opportunities available on several shifts, each with a bi-weekly weekend requirement
Ability to work in the office 2-3 shifts per week
Preferred Qualifications:
A record of providing outstanding customer service (1+ year preferred)
Excellent verbal and written communication skills
Attention to detail and accuracy in gathering and entering information into a system
Familiarity with medical terminology and foreign language abilities are highly valued
International travel experience and general geography knowledge
Ability to effectively manage and prioritize tasks
Ability to respond to high end clientele with professionalism and clarity
You are joining us at a pivotal time in our business. With the recent acquisition of AIG's global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
We're for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance - we want to 'cover more'.
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Medical Assistance Coordinator
Posted 15 days ago
Job Viewed
Job Description
Zurich Cover More is seeking a Medical Assistance Coordinator to join our Group in North America.
Travel Guard is one of the world's leading providers of Travel Insurance globally. Our value-based approach to doing business, combined with unrivaled customer service has helped us to attract and maintain highly skilled teams of employees who enjoy providing top notch customer care focused on solutions to our clients around the world. Our employees are empowered to make decisions and suggestions in the best interest of our customers. If you are seeking opportunities to further your skillsets, be empowered to make decisions, work with diverse teams of all backgrounds, and be rewarded for your individual performance look no further!
Our Medical Assistance Coordinators provide support and assistance to clients around the world as they encounter medical emergencies. In this role you will be trained to assist with coordination of medical treatment through doctor/facility referrals, prescription replacements, coordination of medical travel and repatriation, as well as an array of other medically related services. In order to ensure appropriate options are available to our clients you will work closely with a team of Medical Professionals around the world, this team will provide instruction and recommendations that you will be trained to execute. Imagine yourself traveling in a new location, unfamiliar with medical systems, languages, where to seek treatment and not knowing if the care you are being provided is appropriate- our Medical Assistance Coordinators alleviate these concerns, focus on solutions, and support our clients through these unexpected experiences. If you are looking for a fast paced environment doing rewarding work, this team is for you!
Responsibilities Include:
Create a positive experience over the phone for all clientele requesting our services and assistance.
Multitask work streams to effectively move work forward in all areas (call handling, email, etc.)
Ability to navigate multiple systems while effectively handling calls.
Creative and critical thinking to provide out-of-the-box solutions where necessary.
Provide keen attention to detail to appropriately document and capture content of phone calls in our case management/policy systems.
Work closely with leadership to fine tune skillsets and apply feedback to meet role expectations.
Ability to work well with others and independently
Basic Qualifications:
High school diploma or equivalent
Opportunities available on several shifts, each with a bi-weekly weekend requirement
Ability to work in the office 2-3 shifts per week
Preferred Qualifications:
A record of providing outstanding customer service (1+ year preferred)
Excellent verbal and written communication skills
Attention to detail and accuracy in gathering and entering information into a system
Familiarity with medical terminology and foreign language abilities are highly valued
International travel experience and general geography knowledge
Ability to effectively manage and prioritize tasks
Ability to respond to high end clientele with professionalism and clarity
You are joining us at a pivotal time in our business. With the recent acquisition of AIG's global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
We're for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance - we want to 'cover more'.
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet