9,503 Patient Coordination jobs in the United States

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a leading global organization dedicated to enhancing health outcomes through innovative technology, serving millions. Join our team to directly impact the lives of people by connecting them with essential care, pharmacy benefits, and resources for better health.

We foster a culture of inclusion and support, offering talented peers, comprehensive benefits, and numerous opportunities for career development. Become a part of our mission to promote health optimization worldwide. Caring. Connecting. Growing together.

The Patient Care Coordination Associate plays a vital role in delivering exceptional patient-oriented service in a clinical or front office environment. This position involves various clerical and administrative responsibilities associated with patient care, including greeting and checking in patients, managing phone communications, processing payments, and performing additional front office tasks in a fast-paced, customer-focused atmosphere.

Key Responsibilities:

• Engage directly with patients and families in person or over the phone to complete the registration process by gathering patient demographics and health information while verifying insurance eligibility and benefits.
• Accurately enter and verify patient data in real-time using computer systems to ensure completeness.
• Collect necessary clinical information and manage referrals, pre-certifications, pre-determinations, and pre-authorizations based on insurance requirements.
• Verify insurance coverage and benefits, providing price estimates and updates as needed.
• Collect patient co-pays and discuss financial obligations in a clear, compassionate manner.
• Identify and address outstanding balances from prior visits, initiating collection efforts as required.
• Gather patient data and schedule appointments for necessary services post-hospital discharge.
• Respond to patient and caregiver inquiries related to both routine and sensitive subjects, always displaying compassion and respect.
• Generate, review, and analyze patient data reports, following up on any discrepancies.

Why Join UnitedHealth Group?

• Competitive base pay with a comprehensive benefit program.
• Paid Time Off accrued from your first pay period plus 8 Paid Holidays.
• Medical and dental plan options, including Health Spending Account (HSA) participation.
• Life, AD&D Insurance, and disability coverage.
• 401(k) Savings Plan and Employee Stock Purchase Plan.
• Education reimbursement and employee discounts.
• Employee Assistance and Referral Bonus Programs.
• Voluntary benefits including pet, legal, and long-term care insurance.

You will be recognized and rewarded for your performance in a demanding environment that provides clear guidance for success in your role, as well as support for your career advancement.

Required Qualifications:

• High School Diploma/GED (or higher).
• 1+ years of customer service experience in a clinical, office, or phone support setting.
• Must be at least 18 years old.

Preferred Qualifications:

• Experience with Microsoft Office Suite.
• Previous work experience in a Hospital Patient Registration Department or medical office.
• Familiarity with insurance reimbursement and financial verification.
• Understanding of medical terminology and insurance policies and procedures.
• Ability to perform basic mathematics for financial transactions.

Soft Skills:

• Exceptional interpersonal, communication, and customer service skills.

Physical Demands:

• Ability to stand for long periods (10 to 12 hours) while using Workstation on wheels and phone/headset.

Note: The sign-on bonus applies only to external applicants. Current employees of UnitedHealth Group or its entities are ineligible for the bonus.

The hourly pay for this role ranges from $6.00 to 27.69 based on full-time employment. Pay will be determined by local labor market factors, education, experience, and certifications. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, we strive to help individuals live healthier lives and work towards improving the health system for everyone. We are committed to equitable care that addresses health disparities and enhances health outcomes for all.

UnitedHealth Group is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

UnitedHealth Group is a drug-free workplace. Candidates must pass a drug test prior to employment.

Opportunities at Northern Light Health , in strategic partnership with Optum. Join us in making a meaningful impact on the lives of our patients and communities across Maine. Whether your passion lies in a large medical center, a rural community practice, or home care, we invite you to become part of our compassionate culture that thrives on: Caring. Connecting. Growing together.

The Patient Care Coordination Associate serves as a vital first point of contact for patients preparing for appointments. This role emphasizes excellent customer service and meticulous attention to detail, ensuring that patient details are accurately pre-registered before their service date.

Our office is located at 43 Whiting Hill Road Brewer, ME 04412.

Enjoy 3-6 weeks of paid training conducted onsite to ensure you are fully prepared for your role.

Key Responsibilities:

• Provide exceptional customer service to patients, providers, and other departments over the phone and in person.
• Collect and verify patient demographic and insurance information, updating records to ensure accuracy.
• Engage with other departments to help address patient queries and needs.
• Facilitate discussions with patients regarding benefits and collect copays or liabilities prior to service.
• Monitor department service metrics, including service level and abandonment rates.
• Meet or exceed departmental productivity and audit goals while adhering to policies and procedures.
• Escalate pending issues to department leadership to facilitate timely patient services.
• Verify insurance coverage and benefits, updating patient encounters as necessary.
• Perform additional duties as requested.

We reward and recognize outstanding performance and offer clear direction for success in your current role as well as opportunities for growth in future roles.

Required Qualifications:

• High School Diploma/GED (or higher).
• 6+ months of experience in an office or customer service environment (in-person or over the phone).
• Basic proficiency in computer skills and Windows applications, with capacity to learn complex systems.
• Influenza vaccination for the current flu season or commitment to receive it when available.
• Availability to work full-time from 9:00 am - 5:30 pm, Monday - Friday.
• Must be 18 years of age or older.

Preferred Qualifications:

• 1+ years of registration experience in a healthcare setting.
• Familiarity with medical terminology.
• Understanding of insurance policies and procedures.
• Previous experience with Northern Light Health.

Compensation is based on multiple factors, including local labor markets, education, and work experience, with hourly pay ranging from $16.00 to $27.69 for full-time employment. In addition to salary, we provide a comprehensive benefits package, including equity stock purchase and 401k contributions (subject to eligibility). Regardless of where you begin your journey with us, an array of benefits and incentives awaits you.

At UnitedHealth Group, our mission is to help people live healthier lives and improve the health system for everyone. We are dedicated to ensuring equitable care and addressing health disparities that impact marginalized communities.

UnitedHealth Group is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status.

UnitedHealth Group is a drug-free workplace, and candidates must pass a drug test prior to employment.

Job Description

Hours: Monday - Friday 8:00am- 5:00pm

Job Summary:
The Bilingual Patient Care & Case Coordination Specialist serves as the primary liaison between patients, referral sources, and attorneys to ensure seamless coordination of care and accurate documentation. This role is responsible for scheduling appointments, managing patient cases, entering charges, completing bills and records, and maintaining clear communication across all parties involved in the patient's treatment process.

Job Duties and Responsibilities:

• Appointment Coordination: Schedule and confirm patient appointments, follow-ups, and referrals in alignment with treatment plans.
• Case Management: Monitor patient progress, update case files, and ensure compliance with treatment timelines.
• Billing & Records: Enter charges accurately, prepare and submit bills, and maintain complete and organized patient records in EHR systems.
• Liaison Duties: Act as the primary point of contact between referral sources, attorneys, and patients to provide updates and resolve issues promptly.
• Documentation: Ensure all notes, referrals, and communications are properly logged and time-stamped in the system.
• Compliance: Adhere to HIPAA and company policies regarding patient confidentiality and data security.

• Bilingual (English/Spanish required)
• Experience in medical office administration, billing, or case management preferred
• Proficiency in EHR systems and Microsoft Office Suite
• Dependable
• Patient Care Focused
• Excellent communication and interpersonal skills (interoffice and patient)
• Self-Leadership
• Strong organizational and multitasking skills

POSITION SUMMARY: Responsible for managing, coordinating and integrating all Care Coordination services within CHRISTUS St. Vincent Health System. Provides Care Coordination services to patients based on person-centered acuity and coordinates patient in hospital or clinic setting. Contributes to a cooperative and accountable working relationship with other members of the Care Coordination system staff toward the goal of providing continuous high quality services to patients. Promotes optimal person-centered care that supports and empowers individuals, respects individual choices and meets health care needs of patients. Works side-by-side with clinical leaders in the development and implementation of protocols. May work in traditional clinic setting and/or in a training environment (residency program) or other areas as assigned.

MINIMUM QUALIFICATIONS:

EDUCATION : Registered Nurse , BSN in Nursing, preferred.

CERTIFICATION/LICENSES: Current New Mexico Nursing License

SKILLS:

• Considerable knowledge of health care facilities, policies and issues, and of the full spectrum of community patient care services
• Considerable knowledge of health care and social management principles
• Ability to coordinate various functions and activities for maximum cooperation and integration of services providers and persons receiving care within a clinic for continuum of care services
• Ability to direct, instruct and advise staff, and to receive and effectively react to day-to-day problems
• Ability to utilize strong communication skills, both written and oral, and effectively demonstrate an interactive style of care coordination
• Ability to understand and implement sensitivity and culture of care measures appropriate to a diverse population
• Ability to work with various levels of the CHRISTUS organization including clinical, financial, administrative and medical staff.

EXPERIENCE: Minimum of two years of experience in a health care setting and related experience with quality, care coordination and population health preferred.

NATURE OF SUPERVISION:

-Responsible to: Manager of Population Health, Director of Ambulatory Patient Care Services

ENVIRONMENT:

-Bloodborne pathogen: Multiple settings and variable unpredictable situations including inpatient, specialty and primary care settings

PHYSICAL REQUIREMENTS: Ability to move around settings of care. Requires close work, good vision, dexterity to write as well as to use computer keyboard. Ability to handle stressful situations. Most possess and demonstrate excellent customer service skills.