70,037 Patient Experience jobs in the United States
Director Patient Experience and Patient Relations-Mount Sinai Morningside-Full Time-Days
10176 New York, New York
Mount Sinai Health System
Posted 8 days ago
Job Viewed
Job Description
**Job Description**
The Director is responsible for the direction and management responsibility over business and operational activities of the assigned department, medical care unit or division.
**Qualifications**
+ Bachelors Degree required, Masters degree preferred.
+ 5-7 years minimum of experience in health care finance or administration; experience in strategic planning and execution, formulating policy, building and developing financial plans, managing resources and leading successful teams.
Non-Bargaining Unit, BJP - Patient Representative - STL, Mount Sinai St. Luke's
**Responsibilities**
+ Provides administrative direction and coordination in the formulation, interpretation and administration of current and long range policies, procedures and programs.
+ Oversees the daily operation of department. This may include creating and implementing production schedules, and/or tracking and reporting systems, managing the day to day workload of team members, as well as identifying and resolving issues that arise.
+ Establishes goals and objectives for each department that are consistent with Mount Sinai Hospital or School of Medicines policies and federal, state and local regulations. This may include defining the scope of specific departmental projects, and analyzing requirements to execute those projects successfully.
+ Defines and documents procedures, identifies process and workflow changes for continuous improvement and implements best practices for greater efficiency within department, unit or division. Provides process improvement assistance when needed, and evaluates and develops logical work flows where applicable.
+ Collaborates with the division head or chairman to develop short term and long range plans. Also serves as primary point-of-contact for interdepartmental communications, where applicable, in order to maintain standards, implement improvements, define and measure progress and meet business objectives.
+ Interprets and administers policies regarding hiring, payroll, appointments and promotions, placement and orientation of all faculty and/or staff.
+ Reviews and approves all reclassifications, new positions and salary increases. Directs and coordinates the performance appraisal system for all faculty, professional staff and biweekly employees. Provides feedback on a regular basis. Identifies opportunities for continuing education and provides training. May design in house training materials and train employees when necessary.
+ Provides oversight to management staff to ensure compliance with established practices, to implement new policies and to keep employees aware of changes and current standards.
+ Assures compliance with regulatory, insurance and ethical standards regarding safety of patients, employees and property. Identifies contingency plans for potential risks.
+ May be responsible for developing annual training schedules, and creating multi-disciplinary training curriculum throughout the Medical Center, if applicable, and is also responsible for maintaining records pertaining to those training sessions.
+ Encourages collaboration among divisions to effectively coordinate and implement operational activities; facilitates and encourages effective communications across functional areas.
+ May be responsible for creating, reviewing and/or updating institution- wide policies and procedures pertaining to department specific goals and objectives.
+ Plans budget needs by analyzing short and long-term program plans.Collaborates with the Chief Financial Officer to assure the completion of the annual budget and subsequent monitoring of financial status of the department, unit or division.
+ Assures the financial systems are in place to properly run the department. Ensures compliance with MSMC policies and procedures.
+ Implements quality assurance programs and oversees monitoring activities to meet standards and regulations of accrediting agencies such as Joint Commission on the Accreditation of Healthcare Organizations ( _JCAHO_ ),Commission of Accreditation Rehabilitation Facilities (CARF) and New York State and City Department of Health.
+ Chairs department committees and participates in hospital committees as assigned.
+ Performs other related duties.
**About Us**
**Strength through Unity and Inclusion**
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
**About the Mount Sinai Health System:**
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
**Equal Opportunity Employer**
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
**Compensation Statement**
Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $ - $ Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
The Director is responsible for the direction and management responsibility over business and operational activities of the assigned department, medical care unit or division.
**Qualifications**
+ Bachelors Degree required, Masters degree preferred.
+ 5-7 years minimum of experience in health care finance or administration; experience in strategic planning and execution, formulating policy, building and developing financial plans, managing resources and leading successful teams.
Non-Bargaining Unit, BJP - Patient Representative - STL, Mount Sinai St. Luke's
**Responsibilities**
+ Provides administrative direction and coordination in the formulation, interpretation and administration of current and long range policies, procedures and programs.
+ Oversees the daily operation of department. This may include creating and implementing production schedules, and/or tracking and reporting systems, managing the day to day workload of team members, as well as identifying and resolving issues that arise.
+ Establishes goals and objectives for each department that are consistent with Mount Sinai Hospital or School of Medicines policies and federal, state and local regulations. This may include defining the scope of specific departmental projects, and analyzing requirements to execute those projects successfully.
+ Defines and documents procedures, identifies process and workflow changes for continuous improvement and implements best practices for greater efficiency within department, unit or division. Provides process improvement assistance when needed, and evaluates and develops logical work flows where applicable.
+ Collaborates with the division head or chairman to develop short term and long range plans. Also serves as primary point-of-contact for interdepartmental communications, where applicable, in order to maintain standards, implement improvements, define and measure progress and meet business objectives.
+ Interprets and administers policies regarding hiring, payroll, appointments and promotions, placement and orientation of all faculty and/or staff.
+ Reviews and approves all reclassifications, new positions and salary increases. Directs and coordinates the performance appraisal system for all faculty, professional staff and biweekly employees. Provides feedback on a regular basis. Identifies opportunities for continuing education and provides training. May design in house training materials and train employees when necessary.
+ Provides oversight to management staff to ensure compliance with established practices, to implement new policies and to keep employees aware of changes and current standards.
+ Assures compliance with regulatory, insurance and ethical standards regarding safety of patients, employees and property. Identifies contingency plans for potential risks.
+ May be responsible for developing annual training schedules, and creating multi-disciplinary training curriculum throughout the Medical Center, if applicable, and is also responsible for maintaining records pertaining to those training sessions.
+ Encourages collaboration among divisions to effectively coordinate and implement operational activities; facilitates and encourages effective communications across functional areas.
+ May be responsible for creating, reviewing and/or updating institution- wide policies and procedures pertaining to department specific goals and objectives.
+ Plans budget needs by analyzing short and long-term program plans.Collaborates with the Chief Financial Officer to assure the completion of the annual budget and subsequent monitoring of financial status of the department, unit or division.
+ Assures the financial systems are in place to properly run the department. Ensures compliance with MSMC policies and procedures.
+ Implements quality assurance programs and oversees monitoring activities to meet standards and regulations of accrediting agencies such as Joint Commission on the Accreditation of Healthcare Organizations ( _JCAHO_ ),Commission of Accreditation Rehabilitation Facilities (CARF) and New York State and City Department of Health.
+ Chairs department committees and participates in hospital committees as assigned.
+ Performs other related duties.
**About Us**
**Strength through Unity and Inclusion**
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
**About the Mount Sinai Health System:**
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
**Equal Opportunity Employer**
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
**Compensation Statement**
Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $ - $ Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
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0
Patient Experience Representative
Cutler Bay, Florida
Banyan Health Systems
Posted today
Job Viewed
Job Description
Job description:
Banyan Health Systems has been serving Miami-Dade and Broward Counties since 1970. We provide quality, individualized care to each of our patients. Our system of integrated health services brings together specialized psychiatric care, primary care, pediatrics, geriatrics, and an extensive program of residential and outpatient substance abuse & behavioral health services under one umbrella. At Banyan Health Systems, we believe when individuals are healthy and strong, our communities are better for it.
We are currently looking for individuals who share our mission of integrating primary and behavioral health care while providing access to all individuals. We focus on providing quality and compassionate care in order to assist our patients in living their best life. We are dedicated to the endless pursuit of excellence and treat everyone with dignity, humanity, and respect.
If you share these beliefs and want to join us to make a difference, please take some time to read the post below.
REESPONSIBILITIES:
The Patient Experience Representative is responsible for providing support through our patient-centered approach to deliver integrated information and customer service while providing administrative and clerical support to the specific assigned department. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position.
Essential Functions :
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries to the proper party.
Performs general administrative duties as required: preparing letters, memoranda and reports answering telephone, preparing incident reports, photocopying, etc.
Works with the treatment team, facilitating interaction and communication between team members for the overall benefit of the person served.
Monitor scheduled appointments by calling the client in advance - Optimizes client' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Utilizes automated (or if unavailable, manually) computer software to schedule appointments, take messages for physician visits and services, and effectively communicates such information to the appropriate party per established protocols or rules of client.
Assist the physician or registered nurse in each assign clinic by organizing the schedule, preparing forms, calling clients, etc.
Education and/ or Experience:
High School Degree required / 1 to 2 years of Physician Practice Front Office and Medical Billing, or Hospital Registration or related experience preferred.
Ability to work on word processing/internet software is needed for this position.
Bilingual : English / Spanish
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
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1
Patient Experience Coordinator
60011 Cary, Illinois
Retreat Care Group
Posted today
Job Viewed
Job Description
Location: Deer Park, Illinois
Hours: Full-time
Pay: $21-27/hr.
About Retreat
Retreat Care Group is a functional health practice committed to delivering highly personalized, accessible healthcare. We combine in-depth biomarker data, advanced clinical expertise, and compassionate care to help patients reclaim their health. Our unique membership model emphasizes long-term outcomes, not quick fixes.
Role Summary
The Patient Experience Coordinator is the central point of contact for our patients’ journey — from first touch to lifelong membership. This role ensures every patient feels welcomed, cared for, and engaged throughout their experience with Retreat. You will coordinate onboarding, communication touchpoints, satisfaction tracking, and engagement initiatives to support both retention and growth.
Key Responsibilities
Onboarding & First Impressions
- Manage all new patient onboarding (welcome calls, scheduling, paperwork, portal setup).
- Ensure every new patient receives consistent communication (welcome email, follow-ups, educational resources).
- Track onboarding satisfaction and address friction points immediately.
Ongoing Patient Engagement
- Serve as a point of contact for patients needing assistance, rescheduling, or guidance.
- Implement and manage member touchpoint programs (monthly check-ins, milestone celebrations).
- Collaborate with Marketing to coordinate retention campaigns and referral programs.
Satisfaction & Retention
- Monitor and report patient satisfaction (surveys, Net Promoter Score, reviews).
- Proactively flag at-risk patients and implement retention strategies.
- Support loyalty and referral programs to encourage long-term engagement.
Operations & Coordination
- Work closely with front desk/welcome team to ensure smooth daily operations.
- Collaborate with Clinical Director to align communication with patient care plans.
- Track and report engagement, churn, and satisfaction metrics to leadership monthly.
Requirements
- 3+ years in healthcare, wellness, or customer experience roles (medical office, concierge service, or membership program preferred).
- Strong interpersonal and communication skills (warm, empathetic, professional).
- Highly organized and detail-oriented; able to manage multiple patients and priorities at once.
- Comfortable with technology (EHR, CRM, scheduling, email/SMS systems).
- Patient-first mindset with the ability to balance empathy and accountability.
- Sales and Marketing experience preferred.
Essential Skills & Attributes
- Service with Heart – You go above and beyond to make people feel cared for.
- Own the Outcome – You take responsibility for ensuring the patient journey runs smoothly.
- Be the Calm – You bring a reassuring presence, even in stressful moments.
- Progress over Perfection – You act, iterate, and improve with each cycle.
- Collaboration – You partner seamlessly with clinical, operations, and marketing teams.
Success in this Role Looks Like (First 12 Months)
- 100% of new patients onboarded through standardized process by 2026.
- Patient satisfaction maintained at ≥85% (survey results).
- Monthly engagement touchpoints achieved for ≥90% of active members.
- Patient churn reduced by ≥10% from 2025 baseline.
- 20+ new members gained through referrals.
If you are a passionate Patient Experience Coordinator who thrives in a holistic, patient-centered environment and is eager to be part of the future of healthcare, please send your resume to
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2
Patient Experience Spec
10261 New York, New York
McCann Health London
Posted 3 days ago
Job Viewed
Job Description
Job Description
As a Patient Experience Specialist, you will play a vital role in empowering patients to share their stories and become advocates for themselves and pharmaceutical brands. In this role, you will recruit, pre-screen, and support patients in various opportunities, such as testimonials, mentorship programs, and advisory panels. With a focus on compliance, inspirational communication, and relationship-building, you ensure seamless interactions with patients, internal teams, and client partners.
A Day in the Life
5000 - 7000
The salary range for this position is noted within this job posting. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.
About the Agency
Part of the IPG Health network, YuzuZést - a full-service specialty agency - transforms ambassador experiences via evidence-based learning and behavioral models, adaptation based on condition, plus AI-powered recruitment and storytelling.
For U.S. Job Seekers
It is the policy of IPG Health and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.
As a Patient Experience Specialist, you will play a vital role in empowering patients to share their stories and become advocates for themselves and pharmaceutical brands. In this role, you will recruit, pre-screen, and support patients in various opportunities, such as testimonials, mentorship programs, and advisory panels. With a focus on compliance, inspirational communication, and relationship-building, you ensure seamless interactions with patients, internal teams, and client partners.
A Day in the Life
- Gather, triage, and organize Ambassador nominees for opportunity consideration, ensuring compliance with tracking and reporting requirements.
- Assess Ambassador nominees against opportunity requirements, ensuring the best fit for both the Ambassador and the brand.
- Manage Ambassador contracts and forms, including eligibility, opt-in, physician verification, and consent.
- Oversee honoraria and expense management for Ambassadors participating in opportunities and events, including travel reimbursement.
- Ensure compliance with Adverse Event (AE) reporting requirements.
- Maintain accurate and up-to-date records of Ambassador interactions, contracts, and payments.
- Bachelor's degree in Public Health, Marketing, or a related field, with 2+ years of experience.
- Direct experience working with patients, caregivers, and advocacy organizations in a healthcare setting.
- Proficiency in Microsoft Office, Salesforce, and HIPAA compliant best practices and systems.
- Excellent interpersonal skills, with the ability to establish rapport, build relationships, and communicate empathetically.
- Strong creative and strategic thinking skills.
- Proven ability to work efficiently, delivering high-quality results on time, on budget, and within scope, while maintaining confidentiality and adhering to compliance requirements.
- My Time Off (MTO) - our flexible approach to time off that allows you to take the time you need and enjoy it!
- Career Progression - we offer personalized development opportunities and clear career pathways.
- Health and wellbeing programs that provide you access to different services and offerings to prioritize your health.
- Company Savings Plans to help you plan for the future.
- Parental Leave benefits for all new parents.
5000 - 7000
The salary range for this position is noted within this job posting. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.
About the Agency
Part of the IPG Health network, YuzuZést - a full-service specialty agency - transforms ambassador experiences via evidence-based learning and behavioral models, adaptation based on condition, plus AI-powered recruitment and storytelling.
For U.S. Job Seekers
It is the policy of IPG Health and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.
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3
Patient Experience Spec
10261 New York, New York
IPG Health
Posted 3 days ago
Job Viewed
Job Description
Job Description
As a Patient Experience Specialist, you will play a vital role in empowering patients to share their stories and become advocates for themselves and pharmaceutical brands. In this role, you will recruit, pre-screen, and support patients in various opportunities, such as testimonials, mentorship programs, and advisory panels. With a focus on compliance, inspirational communication, and relationship-building, you ensure seamless interactions with patients, internal teams, and client partners.
A Day in the Life
- Gather, triage, and organize Ambassador nominees for opportunity consideration, ensuring compliance with tracking and reporting requirements.
- Assess Ambassador nominees against opportunity requirements, ensuring the best fit for both the Ambassador and the brand.
- Manage Ambassador contracts and forms, including eligibility, opt-in, physician verification, and consent.
- Oversee honoraria and expense management for Ambassadors participating in opportunities and events, including travel reimbursement.
- Ensure compliance with Adverse Event (AE) reporting requirements.
- Maintain accurate and up-to-date records of Ambassador interactions, contracts, and payments.
What You Will Need
- Bachelor's degree in Public Health, Marketing, or a related field, with 2+ years of experience.
- Direct experience working with patients, caregivers, and advocacy organizations in a healthcare setting.
- Proficiency in Microsoft Office, Salesforce, and HIPAA compliant best practices and systems.
- Excellent interpersonal skills, with the ability to establish rapport, build relationships, and communicate empathetically.
- Strong creative and strategic thinking skills.
- Proven ability to work efficiently, delivering high-quality results on time, on budget, and within scope, while maintaining confidentiality and adhering to compliance requirements.
Our Global Benefits
- My Time Off (MTO) - our flexible approach to time off that allows you to take the time you need and enjoy it!
- Career Progression - we offer personalized development opportunities and clear career pathways.
- Health and wellbeing programs that provide you access to different services and offerings to prioritize your health.
- Company Savings Plans to help you plan for the future.
- Parental Leave benefits for all new parents.
Salary
5000 - 7000
The salary range for this position is noted within this job posting. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.
About the Agency
of the IPG Health network, YuzuZest - a full-service specialty agency - transforms ambassador experiences via evidence-based learning and behavioral models, adaptation based on condition, plus AI-powered recruitment and storytelling.
For U.S. Job Seekers
It is the policy of IPG Health and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.
View Now
4
Patient Experience Coordinator
60684 Chicago, Illinois
Rush University Medical Center
Posted 1 day ago
Job Viewed
Job Description
**Job Description**
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Revenue Cycle Enterprise Svcs
**Work Type:** Full Time (Total FTE between 0.9 and 1.0)
**Work Schedule:** 8 Hr (8:00:00 AM - 4:30:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page ( Range:** $23.12 - $36.41 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
**Summary:**
The Patient Financial Experience Representative/Advocate serves as the organization's primary liaison between Rush Revenue Cycle and patients, providers, third party agencies, and payers for all patient billing matters. This role demonstrates strong problem solving and de-escalation skills, as well as escalation of complex billing issues requiring additional support. Through patient interaction, this diverse role will monitor trends impacting the patient financial experience and recommend viable solutions to drive improvement.
**Other information:**
**Required Job Qualifications:**
- High school graduate.
- 5 years of experience working with hospital billing system with focus on Customer Service and Self-Pay Collections
- Knowledge with the operations and workflows of the Customer Service and Self-Pay Department.
- Customer service/service recovery experience.
- Knowledge of governmental payer requirements and financial assistance programs.
- Proficient in the use of MS-Office-including Excel and Word applications.
- Strong organizational and team leadership traits.
- Analytical and mathematical skills used in problem solving and issue resolution.
- Demonstrates resourcefulness while performing day to day job duties along with being able to adapt to changing situations with ease and speed.
- Strong knowledge of EPIC Single Billing Office processes and patient billing and payment portal.
- Multi-tasking ability and strong time management skills.
- Ability to observe payment trends, determine root cause of errors, identify possible solutions, and report specifics to leadership.
- Ability to analyze all forms of Commercial, Medicare, Medicaid, and Blue Cross explanation of benefits.
- Ability to work independently with a high degree of accuracy.
- Ability to assert leadership in team meetings, providing necessary documentation and pertinent summaries to management.
- Ability to train incoming staff on EPIC Single Billing Office workflows.
- Ability to prioritize tasks and delegate resources appropriately.
- Ability to track and trend data providing clear summaries to staff and management.
- Clear and concise verbal and written communication skills.
**Preferred Job Qualifications:**
- Bachelor's degree in finance, Business, Economics, or Health Administration
- CRCR Certification Preferred
**Responsibilities:**
1. Interacts directly with the patients/families, medical staff and all other professional and support personnel/departments in clinical inpatient, outpatient and private practice areas to triage, investigate and resolve patient billing complaints and grievances.
2. Thoroughly researches inquiries -working toward resolution and documents the processes and outcomes and effectively communicates the resolution by telephone, Mychart messaging, emails, and/or letters.
3. Is adept at employing service recovery techniques and maintaining impartiality in complaint resolution.
4. Monitors trends and recommends modifications to drive self-pay AR recovery strategy.
5. Assists with the development of team members by providing direction and training to ensure consistency of workflow procedures and performance optimization.
6. Understands and can effectively communicate hospital billing practices, polices, patient complex regulatory and billing requirements, including but not limited to Provider Based Clinics (PBCs), out-of-network or benefit limitations, non-covered charges, co-insurance and deductibles, late charge policies, procedure or lifetime max benefits, explanation of benefits (EOB), electronic remittance advices (ERAs), and other factors than may impact the patient billing statement.
7. Epic Single Billing Office workflow understanding pertaining to, but not limited to the following: payment plans, financial assistance policies, collections agencies, online billing system, insurance changes and updates, itemized bill requests, medical record requests, bankruptcies, Epic smartext letters, charge audits, billing and collections, workers compensation, personal injury, returned mail, credit card processing, workqueues and ancillary department communication.
8. Verifies online eligibility for both Governmental and Non-governmental insurance payers.
9. Epic Reg/ADT workflow understanding pertaining to, but not limited to the following: guarantor accounts, guarantor account status, coverage, additional information, view documents, verify, response history, patient and subscriber demographics, and encounter FYIs .
10. Works in conjunction with internal Healthcare Finance staff, collaborating with Denials Management, Payment Review, Cash Posting and Contractual Allowances, Governmental and Non-Governmental billing and collections, and the Charge Integrity Unit.
11. Working understanding of both the inbound Automatic Call Distribution (ACD) Telecommunications system and the outbound Automatic Dialer Campaigns.
12. Monitors self-pay accounts and performs all follow up activities to ensure maximum reimbursement is attained while complying with all regulations and guidelines.
13. Follows Healthcare Finance departmental policies and procedures as it pertains to phone etiquette, scripting, greetings, escalation prevention techniques, while maintaining professionalism and a patient centric environment.
14. Willingness to engage in continual education, becoming a cross functional, cross trained employee with knowledge of the entire revenue cycle.
15. Oversees special projects as needed.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Position** Patient Experience Coordinator
**Location** US:IL:Chicago
**Req ID** 20452
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Revenue Cycle Enterprise Svcs
**Work Type:** Full Time (Total FTE between 0.9 and 1.0)
**Work Schedule:** 8 Hr (8:00:00 AM - 4:30:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page ( Range:** $23.12 - $36.41 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
**Summary:**
The Patient Financial Experience Representative/Advocate serves as the organization's primary liaison between Rush Revenue Cycle and patients, providers, third party agencies, and payers for all patient billing matters. This role demonstrates strong problem solving and de-escalation skills, as well as escalation of complex billing issues requiring additional support. Through patient interaction, this diverse role will monitor trends impacting the patient financial experience and recommend viable solutions to drive improvement.
**Other information:**
**Required Job Qualifications:**
- High school graduate.
- 5 years of experience working with hospital billing system with focus on Customer Service and Self-Pay Collections
- Knowledge with the operations and workflows of the Customer Service and Self-Pay Department.
- Customer service/service recovery experience.
- Knowledge of governmental payer requirements and financial assistance programs.
- Proficient in the use of MS-Office-including Excel and Word applications.
- Strong organizational and team leadership traits.
- Analytical and mathematical skills used in problem solving and issue resolution.
- Demonstrates resourcefulness while performing day to day job duties along with being able to adapt to changing situations with ease and speed.
- Strong knowledge of EPIC Single Billing Office processes and patient billing and payment portal.
- Multi-tasking ability and strong time management skills.
- Ability to observe payment trends, determine root cause of errors, identify possible solutions, and report specifics to leadership.
- Ability to analyze all forms of Commercial, Medicare, Medicaid, and Blue Cross explanation of benefits.
- Ability to work independently with a high degree of accuracy.
- Ability to assert leadership in team meetings, providing necessary documentation and pertinent summaries to management.
- Ability to train incoming staff on EPIC Single Billing Office workflows.
- Ability to prioritize tasks and delegate resources appropriately.
- Ability to track and trend data providing clear summaries to staff and management.
- Clear and concise verbal and written communication skills.
**Preferred Job Qualifications:**
- Bachelor's degree in finance, Business, Economics, or Health Administration
- CRCR Certification Preferred
**Responsibilities:**
1. Interacts directly with the patients/families, medical staff and all other professional and support personnel/departments in clinical inpatient, outpatient and private practice areas to triage, investigate and resolve patient billing complaints and grievances.
2. Thoroughly researches inquiries -working toward resolution and documents the processes and outcomes and effectively communicates the resolution by telephone, Mychart messaging, emails, and/or letters.
3. Is adept at employing service recovery techniques and maintaining impartiality in complaint resolution.
4. Monitors trends and recommends modifications to drive self-pay AR recovery strategy.
5. Assists with the development of team members by providing direction and training to ensure consistency of workflow procedures and performance optimization.
6. Understands and can effectively communicate hospital billing practices, polices, patient complex regulatory and billing requirements, including but not limited to Provider Based Clinics (PBCs), out-of-network or benefit limitations, non-covered charges, co-insurance and deductibles, late charge policies, procedure or lifetime max benefits, explanation of benefits (EOB), electronic remittance advices (ERAs), and other factors than may impact the patient billing statement.
7. Epic Single Billing Office workflow understanding pertaining to, but not limited to the following: payment plans, financial assistance policies, collections agencies, online billing system, insurance changes and updates, itemized bill requests, medical record requests, bankruptcies, Epic smartext letters, charge audits, billing and collections, workers compensation, personal injury, returned mail, credit card processing, workqueues and ancillary department communication.
8. Verifies online eligibility for both Governmental and Non-governmental insurance payers.
9. Epic Reg/ADT workflow understanding pertaining to, but not limited to the following: guarantor accounts, guarantor account status, coverage, additional information, view documents, verify, response history, patient and subscriber demographics, and encounter FYIs .
10. Works in conjunction with internal Healthcare Finance staff, collaborating with Denials Management, Payment Review, Cash Posting and Contractual Allowances, Governmental and Non-Governmental billing and collections, and the Charge Integrity Unit.
11. Working understanding of both the inbound Automatic Call Distribution (ACD) Telecommunications system and the outbound Automatic Dialer Campaigns.
12. Monitors self-pay accounts and performs all follow up activities to ensure maximum reimbursement is attained while complying with all regulations and guidelines.
13. Follows Healthcare Finance departmental policies and procedures as it pertains to phone etiquette, scripting, greetings, escalation prevention techniques, while maintaining professionalism and a patient centric environment.
14. Willingness to engage in continual education, becoming a cross functional, cross trained employee with knowledge of the entire revenue cycle.
15. Oversees special projects as needed.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Position** Patient Experience Coordinator
**Location** US:IL:Chicago
**Req ID** 20452
View Now
5
Patient Experience Concierge
80238 Denver, Colorado
HCA Healthcare
Posted 1 day ago
Job Viewed
Job Description
**Description**
Hourly Wage Estimate: $20.25 - $0.38 / hour
Learn more about the benefits offered ( ) for this job.
The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.
**Introduction**
**Schedule:** Monday - Thursday; 5am to 3:30pm
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Experience Concierge today with HCA HealthONE Rose.
**Benefits**
HCA HealthONE Rose offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
+ Free counseling services and resources for emotional, physical and financial wellbeing
+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock
+ Family support through fertility and family building benefits with Progyny and adoption assistance.
+ Referral services for child, elder and pet care, home and auto repair, event planning and more
+ Consumer discounts through Abenity and Consumer Discounts
+ Retirement readiness, rollover assistance services and preferred banking partnerships
+ Education assistance (tuition, student loan, certification support, dependent scholarships)
+ Colleague recognition program
+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits ( Eligibility for benefits may vary by location._**
Come join our team as a Patient Experience Concierge. We care for our community! Just last year, HCA Healthcare and our colleagues donated 13.8 million dollars to charitable organizations. Apply Today!
**Job Summary and Qualifications**
As a Patient Experience Concierge, you will provide exceptional service to our patient population. You will be responsible for greeting and navigating patients and their guests in registration lobby. You'll provide assistance to patients checking-in for services and expedite patient flow.
What you will do in this role:
+ Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions
+ Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
+ Promotes and demonstrates excellent customer service
+ Oversee the daily activities of the front desk and lobby areas including tidiness of the area
+ Greet patients upon arrival, and navigate patient flow
+ Assist with check in process; monitor patient registration tracker
+ Perform lobby rounding to ensure patients are kept aware of their wait time expectations
+ Perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors.
+ Encourage and assist with patient enrollment in the Patient Portal
+ Empowerment to make decisions on their own to help a customer; escalate appropriately
+ Understands that our reputation is only as good as our customer's last experience; ensure it is the best.
+ Consistently provide patient flow updates to PTAC leadership
+ Assist in resolving real-time patient concerns
What qualifications you will need:
+ High school diploma or GED preferred
+ Hospitality degree preferred
+ Minimum 3 year's patient access, hotel, restaurant, retail, or customer service experience required
+ Previous Patient Access experience preferred
**Parallon** provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $ .7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Experience Concierge opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!**
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Hourly Wage Estimate: $20.25 - $0.38 / hour
Learn more about the benefits offered ( ) for this job.
The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.
**Introduction**
**Schedule:** Monday - Thursday; 5am to 3:30pm
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Experience Concierge today with HCA HealthONE Rose.
**Benefits**
HCA HealthONE Rose offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
+ Free counseling services and resources for emotional, physical and financial wellbeing
+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock
+ Family support through fertility and family building benefits with Progyny and adoption assistance.
+ Referral services for child, elder and pet care, home and auto repair, event planning and more
+ Consumer discounts through Abenity and Consumer Discounts
+ Retirement readiness, rollover assistance services and preferred banking partnerships
+ Education assistance (tuition, student loan, certification support, dependent scholarships)
+ Colleague recognition program
+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits ( Eligibility for benefits may vary by location._**
Come join our team as a Patient Experience Concierge. We care for our community! Just last year, HCA Healthcare and our colleagues donated 13.8 million dollars to charitable organizations. Apply Today!
**Job Summary and Qualifications**
As a Patient Experience Concierge, you will provide exceptional service to our patient population. You will be responsible for greeting and navigating patients and their guests in registration lobby. You'll provide assistance to patients checking-in for services and expedite patient flow.
What you will do in this role:
+ Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions
+ Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
+ Promotes and demonstrates excellent customer service
+ Oversee the daily activities of the front desk and lobby areas including tidiness of the area
+ Greet patients upon arrival, and navigate patient flow
+ Assist with check in process; monitor patient registration tracker
+ Perform lobby rounding to ensure patients are kept aware of their wait time expectations
+ Perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors.
+ Encourage and assist with patient enrollment in the Patient Portal
+ Empowerment to make decisions on their own to help a customer; escalate appropriately
+ Understands that our reputation is only as good as our customer's last experience; ensure it is the best.
+ Consistently provide patient flow updates to PTAC leadership
+ Assist in resolving real-time patient concerns
What qualifications you will need:
+ High school diploma or GED preferred
+ Hospitality degree preferred
+ Minimum 3 year's patient access, hotel, restaurant, retail, or customer service experience required
+ Previous Patient Access experience preferred
**Parallon** provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $ .7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Experience Concierge opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!**
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
View Now
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About the latest Patient experience Jobs in United States !
6
Patient Experience Advocate
06532 New Haven, Connecticut
ABM Industries
Posted 1 day ago
Job Viewed
Job Description
**Overview**
**Pay:** $21.00 / HR
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
**Benefits:** ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management ( Summary:**
Patient Experience Advocate partners with the leadership team to develop and ensure the effective and consistent implementation of customer service strategies across the account. This individual works closely with the Patient Experience Manager, leadership, the hospital-based patient experience team, and employees to analyze patient experience results and identify, prioritize, plan, implement, and oversee improvement efforts.
**Essential Duties:**
+ Contacts patients upon admission, and as needed, to ensure the patient is receiving services as requested; to identify additional needs and services, and ensure delivery of quality services.
+ Initiates rounding on all patients and prioritizes focused revisits to improve the patient experience.
+ Advocate to resolve patient issues.
+ Ensure industry standards are met, and satisfaction scores are on target. Actively connects with the patient at the bedside and serves as a liaison to connect the patient's voice, expectations, and perspective with the Environmental Services team.
+ Ensures effective communication with patient and family regarding expectations and services provided.
+ Oversees service recovery initiatives; coordinates with all hospital departments to identify and resolve service related issues.
+ Consults with leaders in the development of strategies to improve patient satisfaction; identifies best practices and opportunities for improvement and works collaboratively with leaders and staff.
+ Tracks and trends patient/visitor service concerns. Identifies system/process related problems via patient/visitor data and works collaboratively with the Environmental Services leadership and staff to resolve.
+ Provides feedback and coaching to the Environmental Services team in delivering high touch, service-oriented interactions at every encounter with patients, visitors, and family.
**Qualifications and Education Requirements**
+ Bachelor's Degree preferred
+ In lieu of Bachelor's Degree, High School/GED with 5+ years of relevant management/customer engagement experience is acceptable.
**Job Knowledge/Experience**
Required:
+ Experience in a service industry preferred (hospitality, restaurant, personal services, amusements and recreation, or healthcare).
+ Must understand principle of first grade customer services and various approaches to application.
+ Possess strong customer service skills to interact with patients and visitors, hospital leadership and staff, and ABM leadership and staff.
+ Must be able to address difficult, awkward situations.
+ Must be a team player and have proven success applying a team approach to obtain resolution to an issue or successfully accomplished goal.
+ Ability to work with minimal supervision.
+ Ability to ensure the confidentiality and rights of patients and confidentiality of health system and departmental documents required.
+ Knowledge of basic statistics and the ability to interpret graphical illustrations regarding patient experience data.
+ Must work in conjunction with staff in a supportive way to troubleshoot and resolve issues.
**Language/Writing/Communication Requirements**
+ Ability to communicate effectively both verbally and in written form with patients, physicians, administration, health system officials, other health system personnel and general public.
+ Proficient in Windows-based operating software/systems.
+ Knowledge of word processing, spreadsheets, and other assorted business software.
#LI-AH1
REQNUMBER:
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call . We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
**Pay:** $21.00 / HR
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
**Benefits:** ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management ( Summary:**
Patient Experience Advocate partners with the leadership team to develop and ensure the effective and consistent implementation of customer service strategies across the account. This individual works closely with the Patient Experience Manager, leadership, the hospital-based patient experience team, and employees to analyze patient experience results and identify, prioritize, plan, implement, and oversee improvement efforts.
**Essential Duties:**
+ Contacts patients upon admission, and as needed, to ensure the patient is receiving services as requested; to identify additional needs and services, and ensure delivery of quality services.
+ Initiates rounding on all patients and prioritizes focused revisits to improve the patient experience.
+ Advocate to resolve patient issues.
+ Ensure industry standards are met, and satisfaction scores are on target. Actively connects with the patient at the bedside and serves as a liaison to connect the patient's voice, expectations, and perspective with the Environmental Services team.
+ Ensures effective communication with patient and family regarding expectations and services provided.
+ Oversees service recovery initiatives; coordinates with all hospital departments to identify and resolve service related issues.
+ Consults with leaders in the development of strategies to improve patient satisfaction; identifies best practices and opportunities for improvement and works collaboratively with leaders and staff.
+ Tracks and trends patient/visitor service concerns. Identifies system/process related problems via patient/visitor data and works collaboratively with the Environmental Services leadership and staff to resolve.
+ Provides feedback and coaching to the Environmental Services team in delivering high touch, service-oriented interactions at every encounter with patients, visitors, and family.
**Qualifications and Education Requirements**
+ Bachelor's Degree preferred
+ In lieu of Bachelor's Degree, High School/GED with 5+ years of relevant management/customer engagement experience is acceptable.
**Job Knowledge/Experience**
Required:
+ Experience in a service industry preferred (hospitality, restaurant, personal services, amusements and recreation, or healthcare).
+ Must understand principle of first grade customer services and various approaches to application.
+ Possess strong customer service skills to interact with patients and visitors, hospital leadership and staff, and ABM leadership and staff.
+ Must be able to address difficult, awkward situations.
+ Must be a team player and have proven success applying a team approach to obtain resolution to an issue or successfully accomplished goal.
+ Ability to work with minimal supervision.
+ Ability to ensure the confidentiality and rights of patients and confidentiality of health system and departmental documents required.
+ Knowledge of basic statistics and the ability to interpret graphical illustrations regarding patient experience data.
+ Must work in conjunction with staff in a supportive way to troubleshoot and resolve issues.
**Language/Writing/Communication Requirements**
+ Ability to communicate effectively both verbally and in written form with patients, physicians, administration, health system officials, other health system personnel and general public.
+ Proficient in Windows-based operating software/systems.
+ Knowledge of word processing, spreadsheets, and other assorted business software.
#LI-AH1
REQNUMBER:
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call . We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
View Now
7
Patient Experience Concierge
32505 West Pensacola, Florida
HCA Healthcare
Posted 1 day ago
Job Viewed
Job Description
**Description**
**Full-time Weekdays Only Schedule**
Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Patient Experience ConciergeHCA Florida West Hospital
**Benefits**
HCA Florida West Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
+ Free counseling services and resources for emotional, physical and financial wellbeing
+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock
+ Family support through fertility and family building benefits with Progyny and adoption assistance.
+ Referral services for child, elder and pet care, home and auto repair, event planning and more
+ Consumer discounts through Abenity and Consumer Discounts
+ Retirement readiness, rollover assistance services and preferred banking partnerships
+ Education assistance (tuition, student loan, certification support, dependent scholarships)
+ Colleague recognition program
+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits ( Eligibility for benefits may vary by location._**
We are seeking a Patient Experience Concierge for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!
**Job Summary and Qualifications**
As a Patient Experience Concierge, you will provide exceptional service to our patient population. You will be responsible for greeting and navigating patients and their guests in the registration lobby. You'll provide assistance to patients checking-in for services and expedite patient flow.
**What you will do in this role:**
+ Oversee the daily activities of the front desk and lobby areas including tidiness of the area
+ Greet patients upon arrival, and navigate patient flow
+ Assist with check in process; monitor patient registration tracker
+ Perform lobby rounding to ensure patients are kept aware of their wait time expectations
+ Perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors.
+ Encourage and assist with patient enrollment in the Patient Portal
+ Empowerment to make decisions on their own to help a customer; escalate appropriately
+ Understands that our reputation is only as good as our customer's last experience; ensure it is the best.
+ Consistently provide patient flow updates to PTAC leadership
+ Assist in resolving real-time patient concerns
**What qualifications you will need:**
+ High school diploma or GED preferred
+ Hospitality degree preferred
+ Minimum 3 year's patient access, hotel, restaurant, retail, or customer service experience required
+ Previous Patient Access experience preferred
**Parallon** provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Experience Concierge opening. Qualified candidates will be contacted for interviews. **Submit your resume today to join our community of caring!**
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
**Full-time Weekdays Only Schedule**
Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Patient Experience ConciergeHCA Florida West Hospital
**Benefits**
HCA Florida West Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
+ Free counseling services and resources for emotional, physical and financial wellbeing
+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock
+ Family support through fertility and family building benefits with Progyny and adoption assistance.
+ Referral services for child, elder and pet care, home and auto repair, event planning and more
+ Consumer discounts through Abenity and Consumer Discounts
+ Retirement readiness, rollover assistance services and preferred banking partnerships
+ Education assistance (tuition, student loan, certification support, dependent scholarships)
+ Colleague recognition program
+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits ( Eligibility for benefits may vary by location._**
We are seeking a Patient Experience Concierge for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!
**Job Summary and Qualifications**
As a Patient Experience Concierge, you will provide exceptional service to our patient population. You will be responsible for greeting and navigating patients and their guests in the registration lobby. You'll provide assistance to patients checking-in for services and expedite patient flow.
**What you will do in this role:**
+ Oversee the daily activities of the front desk and lobby areas including tidiness of the area
+ Greet patients upon arrival, and navigate patient flow
+ Assist with check in process; monitor patient registration tracker
+ Perform lobby rounding to ensure patients are kept aware of their wait time expectations
+ Perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors.
+ Encourage and assist with patient enrollment in the Patient Portal
+ Empowerment to make decisions on their own to help a customer; escalate appropriately
+ Understands that our reputation is only as good as our customer's last experience; ensure it is the best.
+ Consistently provide patient flow updates to PTAC leadership
+ Assist in resolving real-time patient concerns
**What qualifications you will need:**
+ High school diploma or GED preferred
+ Hospitality degree preferred
+ Minimum 3 year's patient access, hotel, restaurant, retail, or customer service experience required
+ Previous Patient Access experience preferred
**Parallon** provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Experience Concierge opening. Qualified candidates will be contacted for interviews. **Submit your resume today to join our community of caring!**
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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