73,468 Patient Experience jobs in the United States

Crothall Healthcare Salary: $60,000 to $65,000 Other Forms of Compensation: Pay Grade: 12 Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare's Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry & Linen, Facilities Management, and Ambulatory EVS. Learn more at Job Summary Job Summary: Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures. Key Responsibilities: Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit Maintains and supports client satisfaction at a level that ensures account retention Administers required client/customer surveys and responds in a timely and effective manner Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts Works closely with on-site management team to reach operational goals Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all Patient Experience Department learning sessions including monthly educational webinars Provides recognition for employee when programs are implemented with success Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success Compose patient satisfaction reports as needed to management. Implement forms, data, and ensure standardization for departmental patient satisfaction operations success. Preferred Qualifications: HS diploma/GEDor equivalent combination of education and experience; 4 year degree preferred 2-3 years in-servicing experience in customer service training Hospitality and healthcare experience preferred 3-4 years experience in service-oriented operations Good coaching and on the job training skills required Excellent organizational skills and ability to multi-task essential Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Apply to Crothall today! Crothall is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Crothall are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Crothall maintains a drug-free workplace. Req ID: 1452828 Crothall Healthcare ASHLEY VAVROCK ((req_classification #J-18808-Ljbffr

Apply Refer a Friend Back Share This Page Share on Facebook Share on Twitter Share on LinkedIn Share via Email Job Details Requisition #: 656844 Location: Johns Hopkins Community Physicians, Baltimore, MD 21201 Category: Manager/Supervisor Schedule: Day Shift Employment Type: Full Time At Johns Hopkins Community Physicians (JHCP), we bring Johns Hopkins Medicine to our communities. With more than 40 locations throughout Maryland, Virginia, and Washington DC, we have opportunities for you to join our amazing team of healthcare professionals, right in your neighborhood. You don't have to travel far to find your next great opportunity! You belong here! Under the direction of the Directors of Patient Experience Officer and Risk Management (or designee), the Patient Experience Manager works closely with leadership across Johns Hopkins Community Physicians (JHCP) to support patient experience improvement through coaching strategies and program development and serves as primary lead for complaint/grievance management. This individual will assist with other improvement projects as needed. This position works in partnership with assigned teams and collaborates with central support departments, directors, and practice leadership to develop patient experience coaching strategies to support the success of improvement programs and initiatives. The position will assist practice leaders in the development of improvement action plans; researches, reviews, and recommends evidence-based best practices for patient experience and service recovery as appropriate. The Patient Experience Manager will strategically deliver coaching across various levels across JHCP on patient experience, service recovery methods, effective communication strategies, and service recognition. What awaits you! Medical, Dental, Vision Insurance 403B Savings Plan w/employer contribution Paid Time off & Paid holidays Employee and Dependent Tuition assistance benefits Free Parking Refer a friend to Johns Hopkins, opportunity to earn $ Health & Wellness programs and more! Location : 6225 Smith Ave., Baltimore, MD 21209 Shift : Exempt Full-time - 40 hours per week - Mon-Fri What You'll Need to be Successful: Requires a minimum of a Bachelor's degree in health administration, business, organizational development, nursing, or a related field. A Master's degree is preferred. A minimum of 3 years in coaching, customer service in a health care setting, and leading group training/facilitation with demonstrated success. 1 year of complaint/grievance program management is strongly preferred.Must demonstrate a record of increasing job responsibility linked to accomplishments in health care management. Proficiency with spreadsheets, database, presentation and word processing software. Knowledge of CAHPS and patient satisfaction survey methods is preferred. Proficient in navigating the electronic medical record (EMR) systems is preferred. Demonstrated willingness to learn the EMR navigation is required. Salary Range: Minimum 28.47/hour - Maximum 47.00/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins! Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers. Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Apply #J-18808-Ljbffr

• Conduct regular audits of patient facing digital properties (websites, mobile apps, onboarding flows, chatbots, etc.) to evaluate accuracy, usability, and consistency
• Review entry points into the platform (landing pages, sign up flows, links, etc.) to ensure seamless onboarding experience
• Assess the performance and tone of AI driven interactions (e.g., virtual assistant, chatbots) for clarity, empathy, and helpfulness
• Identify gaps in logic, user friction points, navigation issues, outdated content, or accessibility challenges
• Log findings in a standardized QA framework with actionable recommendations
• Collaborate cross-functionally with product, engineering, compliance, and marketing teams to escalate critical issues and follow up on resolutions
• Track trends and recurring issues in digital experience and contribute to monthly quality experience reports
• Support user testing initiatives and pilot new digital tools with a QA perspective
• Stay current on best practices in digital health UX, accessibility and AI communication standards

• 2+ years of experience in QA UX auditing, digital operations, or similar
• Familiarity with web and app-based platforms
• Strong attention to detail and ability to detect errors, inconsistencies, and suboptimal flows
• Understanding of AI-driven support tools and virtual assistants
• Comfortable working cross-functionally in a fast paced, tech forward environment

• Experience with QA tracking tools
• Familiarity with accessibility standards and HIPAA compliance
• Understanding of NLP-based systems
• Familiarity with web and app-based platforms within the healthcare or digital services space
• Background in user experience (UX), product testing, or content auditing
• Excellent written and verbal communication skills
• Empathy for the patient experience, especially as it relates to navigating care digitally

• Hourly Pay: $28-$34/hour
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation & Public Holidays)