5440 Patient Experience jobs in California

Staff Software Engineer - Patient Experience (Remote) Join to apply for the Staff Software Engineer - Patient Experience (Remote) role at Rula Staff Software Engineer - Patient Experience (Remote) Join to apply for the Staff Software Engineer - Patient Experience (Remote) role at Rula Get AI-powered advice on this job and more exclusive features. We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms. We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare. About The Role We are hiring a Staff Software Engineer to join the Patient Experience Team at Rula. This team owns the end-to-end care journey for our patients and is responsible for building and maintaining the patient portal -the central platform where patients manage everything from scheduling and billing to communicating with their care team and tracking treatment plans. Our work directly drives patient engagement, retention, and operational efficiency. As a Staff Engineer, you will lead the design and development of high-impact, full-stack systems and play a key role in defining the team's technical direction. You'll collaborate closely with product and engineering partners to guide architectural decisions and ensure our systems are reliable, secure, and scalable. Beyond delivering mission-critical features, you'll also mentor engineers, influence the technical roadmap, and help shape Rula's broader engineering culture. Your work will have a direct and lasting impact on how people access and experience mental healthcare. Required Qualifications 8+ years of experience as a software engineer, building and maintaining scalable, production-ready systems Full-stack expertise with a frontend focus, including deep experience with React, state management, and performance optimization; strong backend experience with TypeScript and Node.js Experience with microservices and/or event-based architectures Proven ability to lead complex technical projects across teams, owning the full development lifecycle Excellent collaboration and communication skills, with a demonstrated ability to align technical efforts to business goals Experience mentoring engineers, reviewing system architectures, and defining scalable design patterns Preferred Qualifications While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement. Computer Science degree or equivalent practical experience Familiarity with modern infrastructure and frameworks such as Kafka and AWS Comfortable participating in on-call rotations and resolving complex production issues Experience building systems in high-reliability or accuracy-critical domains, such as healthcare or finance Background working in early-stage or high-growth startup environments We're serious about your well-being! As part of our team, full-time employees receive: 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA 401(k) plan access: Start saving for your future Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees) Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering Employee Assistance Program (EAP): Support for your mental and physical health New hire home office stipend: Set up your workspace for success Quarterly department stipend: Fund team-building activities or in-person gatherings Wellness events and lunch & learns: Explore a variety of engaging topics Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all Our team We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries Mental Health Care Referrals increase your chances of interviewing at Rula by 2x Get notified about new Staff Software Engineer jobs in Los Angeles, CA . 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We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms. We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare. About the Role We are hiring a Staff Software Engineer to join the Patient Experience Team at Rula. This team owns the end-to-end care journey for our patients and is responsible for building and maintaining the patient portal —the central platform where patients manage everything from scheduling and billing to communicating with their care team and tracking treatment plans. Our work directly drives patient engagement, retention, and operational efficiency. As a Staff Engineer, you will lead the design and development of high-impact, full-stack systems and play a key role in defining the team’s technical direction. You’ll collaborate closely with product and engineering partners to guide architectural decisions and ensure our systems are reliable, secure, and scalable. Beyond delivering mission-critical features, you’ll also mentor engineers, influence the technical roadmap, and help shape Rula’s broader engineering culture. Your work will have a direct and lasting impact on how people access and experience mental healthcare. Required Qualifications 8+ years of experience as a software engineer, building and maintaining scalable, production-ready systems Full-stack expertise with a frontend focus , including deep experience with React , state management, and performance optimization; strong backend experience with TypeScript and Node.js Experience with microservices and/or event-based architectures Proven ability to lead complex technical projects across teams , owning the full development lifecycle Excellent collaboration and communication skills , with a demonstrated ability to align technical efforts to business goals Experience mentoring engineers, reviewing system architectures, and defining scalable design patterns Preferred Qualifications While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement. Computer Science degree or equivalent practical experience Familiarity with modern infrastructure and frameworks such as Kafka and AWS Comfortable participating in on-call rotations and resolving complex production issues Experience building systems in high-reliability or accuracy-critical domains , such as healthcare or finance Background working in early-stage or high-growth startup environments We're serious about your well-being! As part of our team, full-time employees receive: 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments Attractive pay and benefits : Full transparency of pay ranges regardless of where you live in the United States Comprehensive health benefits : Medical, dental, vision, life, disability, and FSA/HSA 401(k) plan access : Start saving for your future Generous time-off policies : Including 2 company-wide shutdown weeks each year for self-care (for most employees) Paid parental leave : Available for all parents, including birthing, non-birthing, adopting, and fostering Employee Assistance Program (EAP) : Support for your mental and physical health New hire home office stipend : Set up your workspace for success Quarterly department stipend : Fund team-building activities or in-person gatherings Wellness events and lunch & learns : Explore a variety of engaging topics Community and employee resource groups : Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all Our team We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued. #J-18808-Ljbffr

We have been in the community since 1935 and our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region. Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development. Quality healthcare is our passion, improving lives is our reward. We are working to change lives and transform the delivery of healthcare. Riverside Medical Clinic is the best place to work, practice medicine, and receive care.

Provides patient care services coverage based on the clinic requirements. Assumes all patient engagement representative job responsibilities. Verifies established patient information to ensure accuracy and insurance information is correct. Collect co-pay and amounts due if applicable, giving each patient a receipt. Cooperates in cross-training others to ensure coverage at all times.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: High school diploma or general education degree (GED) required. Must possess good written and verbal communication skills, typing, general clerical skills, and excellent telephone skills. Medical terminology and two years of medical office experience required.
• Certificates, Licenses, and Registrations: None.

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable.

1. In the absence of the assigned patient engagement representative, responsible for completion of all duties.
2. Cooperate in the cross-training of this position to ensure adequate coverage at all times; cooperate in being cross-trained to another position to ensure coverage at all times.
3. Assume responsibility to travel between departments and facilities to assist in coverage as required.
4. Schedule new and established patients according to the approved clinic guidelines of each practitioner and the appointment scheduling policies and procedures.
5. Verify patient information following patient registration criteria and inform patients of payment responsibility. Make return appointments for patients within the scheduling guidelines. Cancel and reschedule patients as needed.
6. Take messages for the office staff and providers as requested and when appropriate (per policy). Route messages according to procedure.
7. Request charts from the medical records department for same-day appointments.
8. Assist supervisors as needed with various office duties. May travel between departments and facilities to assist in coverage as required.
9. Verify and update patient information following patient registration criteria; obtain copies of insurance card. Make corrections into computer immediately.
10. Collect payments and inform patients of payment responsibility according to business office guidelines. Balance and deposit payments on a daily basis.
11. Make return appointments for patients within the scheduling guidelines. Cancel and reschedule patients as needed. Follow check-in protocol. Prepare charts according to office procedure.
12. Greets patients and ensures all patients have been registered properly and all patient information is updated and entered directly into the computer and any necessary forms have been completely filled out.
13. Orients new patients to the clinic. Informs patients of Riverside Medical Clinic's financial policies. Obtains copies of insurance cards and completed assignment forms. Enters information immediately.

This opportunity offers the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive compensation

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

We have been in the community since 1935. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region. Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development. Quality healthcare is our passion, improving lives is our reward. We are working to change lives and transform the delivery of healthcare. Riverside Medical Clinic is the best place to work, practice medicine, and receive care.

Provides patient care services coverage based on the clinic requirements. Assumes all patient engagement representative job responsibilities. Verifies established patient information to ensure accuracy and insurance information is correct. Collect co-pay and amounts due if applicable, giving each patient a receipt. Cooperates in cross-training others to ensure coverage at all times.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or experience: High school diploma or general education degree (GED) required. Must possess good written and verbal communication skills, typing, general clerical skills, and excellent telephone skills. Medical terminology and two years medical office experience required. Certificates, licenses, and registrations: None.

1. In the absence of the assigned patient engagement representative, responsible for completion of all duties.
2. Cooperate in the cross-training of this position to ensure adequate coverage at all times; cooperate in being cross-trained to another position to ensure coverage at all times.
3. Assume responsibility to travel between departments and facilities to assist in coverage as required.
4. Schedule new and established patients according to the approved clinic guidelines.
5. Verify patient information following patient registration criteria and inform patients of payment responsibility. Make return appointments for patients within the scheduling guidelines. Cancel and reschedule patients as needed.
6. Take messages for the office staff and providers as requested and when appropriate (per policy). Route messages according to procedure.
7. Request charts from the medical records department for same-day appointments.
8. Assist supervisors as needed with various office duties. May travel between departments and facilities to assist in coverage as required.
9. Verify and update patient information following patient registration criteria; obtain copies of insurance cards. Make corrections into computer immediately.
10. Collect payments and inform patients of payment responsibility according to business office guidelines. Balance and deposit payments on a daily basis.
11. Make return appointments for patients within the scheduling guidelines. Cancel and reschedule patients as needed. Follow check-in protocol. Prepare charts according to office procedure.
12. Greets patients and ensures all patients have been registered properly and all patient information is updated and entered directly into the computer and any necessary forms have been completely filled out.
13. Orients new patients to the clinic. Informs patients of Riverside Medical Clinic's financial policies. Obtains copies of insurance cards and completed assignment forms. Enters information immediately.

This opportunity offers the following: Challenging and rewarding work environment Growth and development opportunities within UHS and its subsidiaries Competitive compensation

About Universal Health Services One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Responsibilities Come and join the RMC Family!We have been in the community since 1935. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region. Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development. Quality Healthcare is our passion, improving lives is our reward. We are working to change lives and transform the delivery of healthcare. Riverside Medical Clinic is the best place to work, practice medicine, and receive care.SUMMARY: Provides Patient Care services coverage based on the Clinic requirements. Assumes all Patient Engagement Representative job responsibilities. Verifies established patient information to ensure accuracy and insurance information is correct. Collect co-pay and amounts due if applicable, giving each patient a receipt. Cooperates in cross-training others to ensure coverage at all times.QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.HOURS: 9:00AM- 5:30PM Qualifications EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) required. Must possess good written and verbal communication skills, typing, general clerical skills, and excellent telephone skills. Medical terminology and two years medical office experience required.CERTIFICATES, LICENSES, AND REGISTRATIONS: None. ESSENTIAL FUNCTIONS: Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Note: (other duties may be assigned, deleted or changed at any time, at the discretion of management, formally, or informally, either verbally or in writing). 1. In the absence of the assigned Patient Engagement Representative, responsible for completion of all duties. 2. Cooperate in the cross-training of this position to ensure adequate coverage at all times; cooperate in being cross-trained to another position to ensure coverage at all times. 3. Assume responsibility to travel between departments and facilities to assist in coverage as required. 4. Schedule new and established patients according to the approved Clinic guidelines of each practitioner and the appointment scheduling policies and procedures. 5. Verify patient information following patient registration criteria and inform patients of payment responsibility. Make return appointments for patients within the scheduling guidelines. Cancel and reschedule patients as needed. 6. Take messages for the office staff and providers as requested and when appropriate (per policy). Route messages according to procedure. 7. Request charts from the Medical Records Department for same-day appointments. 8. Assist supervisors as needed with varies office duties. May travel between departments and facilities to assist in coverage as required. 9. Verify and update patient information following patient registration criteria; obtain copies of insurance card. Make corrections into computer immediately. 10. Collect payments and inform patients of payment responsibility according to Business Office guidelines. Balance and deposit payments on daily basis. 11. Make return appointments for patients within the scheduling guidelines. Cancel and reschedule patients as needed. Follow check -in protocol. Prepare charts according to office procedure. 12. Greets patients and ensures all patients have been registered properly and all patient information is updated and entered directly into the computer and any necessary forms have been completely filled out. 13. Orients new patients to the Clinic. Informs patients of Riverside Medical Clinic's financial polices. Obtains copies of insurance cards and completed assignment forms. Enters information immediately.This opportunity offers the following:Challenging and rewarding work environment Growth and Development Opportunities within UHS and its Subsidiaries Competitive Compensation About Universal Health Services One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.We believe that diversity and inclusion among our teammates is critical to our success. Avoid and Report Recruitment Scams At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

Southwest Healthcare Inland Valley Hospital in Wildomar, California, is a licensed 122-bed facility accredited by the Joint Commission. It is Southwest Riverside County's only designated Trauma Center and a county-designated Paramedic Base Station. The hospital performs more than 4,000 surgeries a year, and has an average of 4,000 Emergency Department visits per month. The hospital features a Bariatric Weight-Loss Surgery Center of Excellence and the region's only Total Joint Center.

Southwest Healthcare Rancho Springs Hospital in Murrieta, California, is a 120 bed acute-care hospital with the region's only Pediatric Emergency Services team (for children 14 and under) provided by board certified Rady Children's emergency medicine physicians. Rancho Springs Hospital also provides the area's only OB/Emergency Department program, which gives expectant mothers 24/7 on-site access to OB/GYN physician coverage. The Childbirth Center at Rancho Springs Hospital is the largest in the region and features spacious family-friendly private suites. Rancho's Neonatal Intensive Care Unit (NICU) is operated by Rady Children's.

The Performance Improvement /Patient Experience RN Manager will drive and foster a culture of patient-centered care while improving the patient and family experience. This individual is responsible for translating information received from objective and subjective assessments of patient experience and patient relations into actionable behaviors. This includes identifying PI opportunities, and utilizing lean six sigma tools to sharpen our understanding of our customer base, examine how multiple teams can provide seamless customer service, and proactively improve each customer touch point. Lead patient experience and performance improvement strategies proactively in collaboration with other leaders and staff at the organization. This individual is responsible for providing education to and driving best practice among various members of the care team including physicians, and clinical and non-clinical staff. Working with multiple teams, the position has accountability for formulating, summarizing and publishing patient experience survey results and overseeing the complaint and grievance process.

1. EDUCATION

• Completion of an accredited Registered Nurse program.
• Bachelor's degree from an accredited College or University in related field required.
• Master's degree from an accredited College or University in related field preferred.

2. CERTIFICATIONS/LICENSES

• Current California RN License
• Certified Patient Experience Professional (CPXP), preferred
• Certified Professional in Healthcare Quality (CPHQ), preferred

3. EXPERIENCE

• Three (3) years of clinical experience in an acute care setting with demonstrated management or leadership abilities
• Experience in patient advocacy or complaint/grievance management, preferred
• One (1) year of quality or performance improvement experience including data analysis and management
• Lean Six Sigma knowledge or certification preferred or will be asked to complete within the first 2 years of employment.

Challenging and rewarding work environment

Competitive compensation & generous paid time off

Excellent medical, dental, vision and prescription drug plans

401(K) with company match and discounted stock plan

SoFi student loan refinancing program

Career development opportunities within UHS and its 300+ subsidiaries!

More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.