3880 Patient Experience jobs in Florida
Patient Experience RN
Posted today
Job Viewed
Job Description
All the benefits and perks you need for you and your family:
-
Benefits from Day One
-
Paid Days Off from Day One
-
Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)
-
Nursing Clinical Ladder Program
Our promise to you:
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-Time
Shift : Monday - Friday 8:00am - 5:00pm
Location: 601 EAST ROLLINS STREET, Orlando, 32803
The Patient Experience RN is an integral part of a team responsible, accountable, and empowered to deliver a
seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for
Surgical Services. The goal of the Patient Experience RN is to enhance the patient experience by
providing comfort rounds, keeping patients informed, and meeting patient's physical and emotional needs up
to and through discharge. Additionally, they is responsible for exemplifying our
Service Standards of Keep Me Safe, Love Me, make it Easy, and Own it for every person, every time.
Qualifications
The expertise and experiences you'll need to succeed:
KNOWLEDGE AND SKILLS REQUIRED:
-
Proficient in technological device navigation (phone, tablet, etc.)
-
RN (Valid for practice in FL)
-
Knowledge and understanding of AdventHealth app offerings and ability to assist consumers with app navigation
-
Skilled in efficient communication and active listening
-
Familiar with healthcare system and processes
-
Highly relational and skilled in customer service techniques
-
High level of emotional and situational intelligence
-
Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines
-
Ability to develop and maintain positive working relationships with team members and other stakeholders/consumers
-
Knowledge and understanding of HIPAA privacy rules and adroit ability to use discretion when discussing patient related information that is confidential in nature
-
Ability to work in a fast-paced environment
-
Strong problem-solving skills
KNOWLEDGE AND SKILLS PREFERRED:
-
Strong Patient Relations Skills
-
Communication with Clinicians
-
Surgical Services or Cardiology Experience Preferred
-
Five years of RN experience
-
BSN
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Nursing
Organization: AdventHealth Orlando
Schedule: Full-time
Shift: 1 - Day
Req ID: 25019037
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
Patient Experience Manager
Posted 4 days ago
Job Viewed
Job Description
**Aramark Healthcare+** is seeking a **Patient Experience Manager** to support the Healthcare Support Service Departments within **Broward Health System** . The **Patient Experience Manager** will focus on their impact on the overall patient experience within the hospital. To contribute to the overall patient satisfaction as expressed in third party surveys, contribute to enhancing the overall brand of the hospital client and Aramark. To contribute to developing patient loyalty to hospital client brand in the marketplace.
**Job Responsibilities**
+ Perform Patient Connect interviews with patients and their families
+ Conduct Patient Connect data analysis
+ Generate and review Patient Connect data for opportunities to improve patient satisfaction
+ Train and coach others on how to effectively perform Patient Connect interviews
+ Conduct AIDET and/or W.E.S.T. Observations:
+ Housekeeping Associates
+ Host/Hostesses
+ Call Center (phone etiquette)
+ Observe New Admission Greetings
+ Technology savvy (CBORD, EPIC)
+ Adopt A Floor Program (AAF Program)
+ Coach managers on New Admission Greetings
+ Conduct Patient Experience Assessments
+ Coach managers on Patient Experience tools
+ Conduct Gridding Analysis
+ Coach leadership team on Gridding Analysis Outcomes
+ Attend and Participate in client QBR?s
+ Collaborate with hospital Patient Experience team; create an alignment between EVS and the hospital Patient Experience initiatives
+ Participate in new employee orientations relative to patient experience expectations
**Qualifications**
+ Associates Degree required plus equivalent experience. Bachelor Degree preferred plus equivalent experience.
+ 1-2 years of hospital customer service preferred
+ 5 years of customer service experience
#FS-300
**Education**
**About Aramark**
**Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark**
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Patient Experience RN
Posted 4 days ago
Job Viewed
Job Description
+ Benefits from Day One
+ Paid Days Off from Day One
+ Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)
+ Nursing Clinical Ladder Program
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
**Schedule:** Full-Time
**Shift** : Monday - Friday 8:00am - 5:00pm
**Location: 601 EAST ROLLINS STREET, Orlando, 32803**
The Patient Experience RN is an integral part of a team responsible, accountable, and empowered to deliver a
seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for
Surgical Services. The goal of the Patient Experience RN is to enhance the patient experience by
providing comfort rounds, keeping patients informed, and meeting patient's physical and emotional needs up
to and through discharge. Additionally, they is responsible for exemplifying our
Service Standards of Keep Me Safe, Love Me, make it Easy, and Own it for every person, every time.
Qualifications
**The expertise and experiences you'll need to succeed:**
**KNOWLEDGE AND SKILLS REQUIRED:**
+ Proficient in technological device navigation (phone, tablet, etc.)
+ RN (Valid for practice in FL)
+ Knowledge and understanding of AdventHealth app offerings and ability to assist consumers with app navigation
+ Skilled in efficient communication and active listening
+ Familiar with healthcare system and processes
+ Highly relational and skilled in customer service techniques
+ High level of emotional and situational intelligence
+ Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines
+ Ability to develop and maintain positive working relationships with team members and other stakeholders/consumers
+ Knowledge and understanding of HIPAA privacy rules and adroit ability to use discretion when discussing patient related information that is confidential in nature
+ Ability to work in a fast-paced environment
+ Strong problem-solving skills
**KNOWLEDGE AND SKILLS PREFERRED:**
+ Strong Patient Relations Skills
+ Communication with Clinicians
+ Surgical Services or Cardiology Experience Preferred
+ Five years of RN experience
+ BSN
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
**Category:** Nursing
**Organization:** AdventHealth Orlando
**Schedule:** Full-time
**Shift:** 1 - Day
**Req ID:** 25019037
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
SYSTEM PATIENT EXPERIENCE MANAGER
Posted 4 days ago
Job Viewed
Job Description
Salary:
Other Forms of Compensation:
Pay Grade: ((payGrade_obj))
Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.
Job Summary
Job Summary:
Working as the Regional Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores. You will also monitor all matters relating to account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals, and future business growth plans.
Key Responsibilities:
Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance
Maintains and supports client satisfaction at a level that ensures account retention
Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs
Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
Conducts frequent on-site audits of high incentive/high risk accounts to confirm implementation of Compass One patient satisfaction strategies
Connects with National Director, Patient Experience and the other Regional Patient Experience Managers regularly to discuss obstacles, national trends, national efforts, region goals, and progress
Assist with Sales VP and/or Sales Directors in the bid and selling process as required
Visit selected priority accounts on a regular basis to ensure that a sharing and exchange of ideas and experiences occurs
Assists in the HR planning process to support implementation of strategies and tactics including proper staffing levels
Interviews and assists in the selection of on-site Patient Experience leaders
Works with on-site management team to develop the region's patient satisfaction plan for customer service initiatives and ensures its successful implementation
Coaches and evaluates on-site Patient Experience Managers; provides continuous feedback on performance and applies appropriate developmental tools to assist in their individual growth
Preferred Qualifications:
Bachelor's Degree in healthcare administration, hospitality, hotel and restaurant, and/or business or equivalent combination of education and experience
5-7 years experience in service-oriented operations; hospitality and/or healthcare experience preferred
Good coaching and on the job training skills required
Excellent organizational skills and ability to multi-task essential
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
Exhibits initiative, responsibility, flexibility and leadership
Fiscal and budgetary skills
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story ( at Morrison Healthcare are offered many fantastic benefits.
+ Medical
+ Dental
+ Vision
+ Life Insurance/ AD
+ Disability Insurance
+ Retirement Plan
+ Flexible Time Off
+ Holiday Time Off (varies by site/state)
+ Associate Shopping Program
+ Health and Wellness Programs
+ Discount Marketplace
+ Identity Theft Protection
+ Pet Insurance
+ Commuter Benefits
+ Employee Assistance Program
+ Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace.
Req ID: 1394953
Morrison Healthcare
MICHAEL GREMBA
((req_classification))
SYSTEM PATIENT EXPERIENCE MANAGER
Posted 4 days ago
Job Viewed
Job Description
Salary:
Other Forms of Compensation:
Pay Grade: ((payGrade_obj))
Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.
Job Summary
Job Summary:
Working as the Regional Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores. You will also monitor all matters relating to account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals, and future business growth plans.
Key Responsibilities:
Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance
Maintains and supports client satisfaction at a level that ensures account retention
Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs
Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
Conducts frequent on-site audits of high incentive/high risk accounts to confirm implementation of Compass One patient satisfaction strategies
Connects with National Director, Patient Experience and the other Regional Patient Experience Managers regularly to discuss obstacles, national trends, national efforts, region goals, and progress
Assist with Sales VP and/or Sales Directors in the bid and selling process as required
Visit selected priority accounts on a regular basis to ensure that a sharing and exchange of ideas and experiences occurs
Assists in the HR planning process to support implementation of strategies and tactics including proper staffing levels
Interviews and assists in the selection of on-site Patient Experience leaders
Works with on-site management team to develop the region's patient satisfaction plan for customer service initiatives and ensures its successful implementation
Coaches and evaluates on-site Patient Experience Managers; provides continuous feedback on performance and applies appropriate developmental tools to assist in their individual growth
Preferred Qualifications:
Bachelor's Degree in healthcare administration, hospitality, hotel and restaurant, and/or business or equivalent combination of education and experience
5-7 years experience in service-oriented operations; hospitality and/or healthcare experience preferred
Good coaching and on the job training skills required
Excellent organizational skills and ability to multi-task essential
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
Exhibits initiative, responsibility, flexibility and leadership
Fiscal and budgetary skills
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story ( at Morrison Healthcare are offered many fantastic benefits.
+ Medical
+ Dental
+ Vision
+ Life Insurance/ AD
+ Disability Insurance
+ Retirement Plan
+ Flexible Time Off
+ Holiday Time Off (varies by site/state)
+ Associate Shopping Program
+ Health and Wellness Programs
+ Discount Marketplace
+ Identity Theft Protection
+ Pet Insurance
+ Commuter Benefits
+ Employee Assistance Program
+ Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace.
Req ID: 1394953
Morrison Healthcare
MICHAEL GREMBA
((req_classification))
SYSTEM PATIENT EXPERIENCE MANAGER
Posted 4 days ago
Job Viewed
Job Description
Salary:
Other Forms of Compensation:
Pay Grade: ((payGrade_obj))
Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.
Job Summary
Job Summary:
Working as the Regional Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores. You will also monitor all matters relating to account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals, and future business growth plans.
Key Responsibilities:
Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance
Maintains and supports client satisfaction at a level that ensures account retention
Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs
Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
Conducts frequent on-site audits of high incentive/high risk accounts to confirm implementation of Compass One patient satisfaction strategies
Connects with National Director, Patient Experience and the other Regional Patient Experience Managers regularly to discuss obstacles, national trends, national efforts, region goals, and progress
Assist with Sales VP and/or Sales Directors in the bid and selling process as required
Visit selected priority accounts on a regular basis to ensure that a sharing and exchange of ideas and experiences occurs
Assists in the HR planning process to support implementation of strategies and tactics including proper staffing levels
Interviews and assists in the selection of on-site Patient Experience leaders
Works with on-site management team to develop the region's patient satisfaction plan for customer service initiatives and ensures its successful implementation
Coaches and evaluates on-site Patient Experience Managers; provides continuous feedback on performance and applies appropriate developmental tools to assist in their individual growth
Preferred Qualifications:
Bachelor's Degree in healthcare administration, hospitality, hotel and restaurant, and/or business or equivalent combination of education and experience
5-7 years experience in service-oriented operations; hospitality and/or healthcare experience preferred
Good coaching and on the job training skills required
Excellent organizational skills and ability to multi-task essential
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
Exhibits initiative, responsibility, flexibility and leadership
Fiscal and budgetary skills
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story ( at Morrison Healthcare are offered many fantastic benefits.
+ Medical
+ Dental
+ Vision
+ Life Insurance/ AD
+ Disability Insurance
+ Retirement Plan
+ Flexible Time Off
+ Holiday Time Off (varies by site/state)
+ Associate Shopping Program
+ Health and Wellness Programs
+ Discount Marketplace
+ Identity Theft Protection
+ Pet Insurance
+ Commuter Benefits
+ Employee Assistance Program
+ Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace.
Req ID: 1394953
Morrison Healthcare
MICHAEL GREMBA
((req_classification))
PATIENT ADVOCATE/PATIENT EXPERIENCE LIAISON
Posted today
Job Viewed
Job Description
We are recruiting a Fulltime Patient Advocate/Patient Liaison for our Clinical Services Team. The Patient Advocate/Experience Liaison works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting. The Patient Experience Liaison works directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients and families may have with the goal of facilitating a positive patient experience during their time in the organization. The Patient Experience Liaison acts as an intermediary between hospital departments and the patient/family to bring about the most effective healthcare treatment and positive hospital experience. Patient Experience Liaison leads, develops, implements, and evaluates system and site based strategies and initiatives that focus on providing an exceptional patient experience for Palm Point. Duties range from setting up an appointment through to after-care. The Patient Navigator will evaluate patient experience and establish a communication plan - reminders, recalls, education, review requests, and more - with patients. Patient Navigator will use their expertise to secure knowledge and tools that empower Physicians and Nurse Managers to provide the best patient experience. Facilitates consistent messaging, training, and measurement to create a patient and family centered culture. Responsible to develop and oversee all aspects of patient experience and related programs, training, and initiatives.
Palm Point Behavioral Health is a 74-bed behavioral health hospital located in Titusville, Florida minutes from Cape Canaveral. Palm Point Behavioral Health treats adults, children and adolescents that suffer from a wide range of behavioral health diagnoses including, depression, anxiety and substance abuse in a modern and well-appointed facility. Palm Point behavioral health offers inpatient treatment options and serve communities in Brevard County and beyond. Titusville, located on Florida's Space Coast, is approximately 30-miles north of historic Cocoa Beach, and 40-miles east of Orlando's famous theme parks. In Titusville, you can tour the Kennedy Space Center Visitor Complex, Merritt Island National Wildlife Refuge and Canaveral National Seashore. Not only do you have the abundance of activities along the Atlantic shore, but Titusville also offers an ideal climate, close proximity to multiple dining and shopping options, and a very friendly community.
Benefit Highlights- Challenging and rewarding work environment
- Competitive compensation
- Tuition reimbursement program
- Excellent medical, dental, vision and prescription drug plan
- 401(k) with company match and discounted stock plan
- Generous paid time off
- Career development opportunities within UHS and its 300+ subsidiaries
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.
QualificationsMaster's degree from an accredited school in the Behavioral Sciences. Two (2) years as a Social Work/Counselor role preferred.
EEO StatementAll UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
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PATIENT ADVOCATE/PATIENT EXPERIENCE LIAISON
Posted today
Job Viewed
Job Description
Responsibilities We are recruiting a Fulltime Patient Advocate/Patient Liaison for our Clinical Services Team.The Patient Advocate/Experience Liaison works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting. The Patient Experience Liaison works directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients and families may have with the goal of facilitating a positive patient experience during their time in the organization. The Patient Experience Liaison acts as an intermediary between hospital departments and the patient/family to bring about the most effective healthcare treatment and positive hospital experience.Patient Experience Liaison leads, develops, implements, and evaluates system and site based strategies and initiatives that focus on providing an exceptional patient experience for Palm Point. Duties range from setting up an appointment through to after-care. The Patient Navigator will evaluate patient experience and establish a communication plan - reminders, recalls, education, review requests, and more - with patients. Patient Navigator will use their expertise to secure knowledge and tools that empower Physicians and Nurse Managers to provide the best patient experience. Facilitates consistent messaging, training, and measurement to create a patient and family centered culture. Responsible to develop and oversee all aspects of patient experience and related programs, training, and initiatives.Palm Point Behavioral Health is a 74-bed behavioral health hospital is located in Titusville, Florida minutes from Cape Canaveral. Palm Point Behavioral Health treats adults, children and adolescents that suffer from a wide range of behavioral health diagnoses including, depression, anxiety and substance abuse in a modern and well-appointed facility. Palm Point behavioral health offers inpatient treatment options and serve communities in Brevard County and beyond. Titusville, located on Florida's Space Coast, is approximately 30-miles north of historic Cocoa Beach, and 40-miles east of Orlando's famous theme parks. In Titusville, you can tour the Kennedy Space Center Visitor Complex, Merritt Island National Wildlife Refuge and Canaveral National Seashore. Not only do you have the abundance of activities along the Atlantic shore, but Titusville also offers an ideal climate, close proximity to multiple dining and shopping options, and a very friendly community.Visit us online at: Highlights:Challenging and rewarding work environmentCompetitive CompensationTuition Reimbursement Program Excellent Medical, Dental, Vision and Prescription Drug Plan401(K) with company match and discounted stock planGenerous Paid Time OffCareer development opportunities within UHS and its 300+ SubsidiariesAbout Universal Health ServicesOne of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. Qualifications Master's Degree from an accredited school in the Behavioral Sciences. Two (2) years as a Social Work/Counselor role preferred.EEO StatementAll UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.We believe that diversity and inclusion among our teammates is critical to our success.NoticeAt UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1- .
Chief Patient Experience Officer (Miami)
Posted today
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Job Description
Join to apply for the Chief Patient Experience Officer role at University of Miami
Join to apply for the Chief Patient Experience Officer role at University of Miami
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Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.
Summary
CORE JOB SUMMARY
The Chief Patient Experience Officer of the University of Miami Health System (UHealth) oversees the overarching planning and operational management of patient/consumer experience for all hospitals, satellites, clinics, and patient care sites for UHealth. The position is responsible for building a patent-centric culture by organizing, supporting, and enhancing service experience across all facilities that is consistent with UHealths tradition of excellence in patient care. The position will drive revenue and growth by making strategic improvements to UHealths patient/consumer experience, focusing bringing innovation to the digital experience of patients/consumers, and developing an end-to-end patient/consumer experience framework. In addition, the position will foster brand and patient loyalty and drive a patient-centric approach to business operations.
Core Job Functions
- Leads and directs patient experience services for UHealth in alignment with UHealths strategic goals and operational needs.
- Researches patients/consumers to create journey mapping utilizing a deep understanding of who our patients/consumers are, what drives them, and all the critical touchpoints consumers have with UHealth and how they can be optimized to improve loyalty/retention.
- Creates frameworks, policies and initiatives designed to ensure patients are satisfied. Identifies points of friction and designs/implements experience solutions into business operations.
- Collects data/feedback, including the voice of the patient/staff/family to measure the impact of the patient experience.
- Aligns the employee and patient experience to empower the workforce to make patient-led decisions.
- Integrates and standardizes patient experience services throughout UHealth, while focusing on quality improvement practices.
- Collaborates with physician, nursing, ancillary, and administrative leadership to develop a multi-disciplinary approach to patient experience.
- Collaborates with human resources to ensure the employee experience is aligned to promoting an optimal patient/consumer experience through appropriate rewards and recognition.
- Develops the framework for a shared vision for patient/consumer experience which instills a culture of service excellence, hospitality, ownership, and results across UHealth.
- Drives revenue and growth by making strategic improvements to UHealths patient experience programs and building a patient-centric culture.
- Creates frameworks, policies and initiatives designed to ensure patients are satisfied while identifying points of friction and implementing solutions. Monitors national CAHPS, HCAHPS, and patient experience trends and federal requirements, identifying strategies used by top performing organizations to be successful.
- Supports an environment of transparency, shared and contextualized decision-making, and trust.
- Creates and executes a strategy for expansion of patient experience services to new sites, which includes digital innovation and the digital experience for patients.
- Ensures compliance with all applicable federal, state, and local laws, regulations, and rules relating to the engagement or inducement of patients, including but not limited to the Federal Anti-Kickback Statute (AKS) and the Federal Civil Monetary Penalties Law (CMP), and seeks guidance from UHealth Compliance, Risk Management, or Legal as needed.
- Ensures internal control oversight, safeguarding of assets, compliance with University policies and procedures, reliability of internal and external reporting, and efficiency and effectiveness of operations. Creates an effective control environment, conducts risk assessment, implements and monitors controls.
Qualifications
CORE QUALIFICATIONS
Education:
Bachelors degree in a related field required.
Certification and Licensing:
N/A
Experience:
Minimum 10 Years Of Relevant Experience.
Knowledge, Skills and Attitudes:
- Knowledge of the use of Artificial Intelligence (AI) and automation to improve the patient experience.
- Knowledge of survey process methods and experience in managing and reporting performance metrics.
- Ability to work with a variety of disciplines and levels of staff, including medical staff and across departments.
- Familiarity with managing multiple projects in a high matrixed and complex environment.
- Demonstrated understanding of contemporary and progressive service excellence methodology.
- Knowledge of business and management principles.
- Ability to direct, manage, implement, and evaluate department operations.
- Ability to establish department goals, and objectives that support the strategic plan.
- Ability to effectively plan, delegate and/or supervise the work of others.
- Ability to lead, motivate, develop and train others.
- Commitment to the Universitys core values.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
H24 Seniority level
- Seniority level Executive
- Employment type Full-time
- Job function Business Development and Sales
- Industries Higher Education
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