2200 Patient Experience jobs in New York

Patient Experience Manager Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures. Key responsibilities include: Tracking financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit Maintaining and supporting client satisfaction at a level that ensures account retention Administering required client/customer surveys and responding in a timely and effective manner Monitoring and ensuring compliance, progression, and follow-up of any patient satisfaction initiatives Assisting in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs Participating and adding value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensuring compliance with all regulatory agencies (CMS, JCAHO) Increasing regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success Maintaining an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts Working closely with on-site management team to reach operational goals Participating on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participating in all Patient Experience Department learning sessions including monthly educational webinars Providing recognition for employee when programs are implemented with success Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success Compos(ing) patient satisfaction reports as needed to management Implementing forms, data, and ensuring standardization for departmental patient satisfaction operations success Preferred qualifications include: HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 years in-servicing experience in customer service training Hospitality and healthcare experience preferred 3-4 years experience in service-oriented operations Good coaching and on the job training skills required Excellent organizational skills and ability to multi-task essential Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Associates at Crothall are offered many fantastic benefits including medical, dental, vision, life insurance/AD, disability insurance, retirement plan, flexible time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Applications are accepted on an ongoing basis. Crothall maintains a drug-free workplace.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

As Group Product Manager, you will play a critical leadership role in shaping and advancing the logged-in patient experience across Ro's mobile and web platforms. You'll work to ensure patients can seamlessly navigate their care journey-from onboarding to engaging with their clinical team-through intuitive, delightful and effective digital experiences.

You'll be instrumental in driving initiatives that improve patient engagement, retention, satisfaction, and conversion. You bring a strong track record of applying UX best practices and experimentation strategies to optimize user flows, reduce friction, and drive measurable growth. You'll collaborate closely with engineering, design, consumer insights, operations, marketing, and clinical teams to define and execute on a strategic product vision. This role reports directly to the SVP of Product Management and is ideal for a data-savvy, customer-obsessed product leader with a passion for UX excellence and performance-driven thinking.

What You'll Do:

• Lead efforts to enhance the logged-in patient experience across mobile and web, ensuring the experience supports seamless and impactful care journeys
• Define and execute a product vision and roadmap that balances usability and business impact- through both best-in-class UX patterns and flow optimization
• Lead cross-functional collaboration with engineering, design, marketing, clinical, and operations teams to deliver high-quality, scalable product experiences
• Use research, data, and experimentation to deeply understand patient behaviors and identify key opportunities for improvement
• Define clear success metrics related to engagement, retention, and conversion, and apply a rigorous test-and-learn approach to iterate and improve
• Apply and advocate for UX and interaction design best practices that elevate quality across platforms and devices
• Leverage experimentation and A/B testing to refine and validate product decisions, ensuring every change measurably improves the user experience.

• 7+ years of product management experience in consumer tech, prior experience in ecommerce preferred
• Strong track record of successfully managing consumer applications across native mobile and web to drive user engagement and retention
• Deep knowledge of UX patterns and best practices, including how they scale across different use cases, platforms, and devices, and a strong sense of aesthetics and attention to detail, ensuring every interaction is crafted with care
• Passion for high-quality design and interaction-you actively explore best-in-class apps and digital tools to stay inspired
• Deep experience with optimization and a data-driven mindset: experience using A/B testing, analytics, and user research to guide product decisions and optimize user flows
• Strong technical knowledge and understanding-you know how your product is built, the underlying systems that power it, and how to work effectively with engineers to create best-in-class products that can scale
• Outstanding communication and cross-functional collaboration skills: Ability to establish common ground with empathy and candor, manage conflicting points of view, and articulate the rationale behind decisions
• Excellent product judgment: Ability to prioritize competing opportunities, balance stakeholder needs with business priorities, and drive detailed trade-offs over the product lifecycle

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

• Job Type: Officer of Administration
• Hours Per Week: 35
• Standard Work Schedule: 9AM-5PM, M-F
• Building: 3 Columbus Circle, New York, NY
• Salary Range: $75,000 - $90,000

Position Summary

The ColumbiaDoctors FPO Operations Specialist works closely with Operations Leadership to provide project, technical, and analytical decision support for programs and projects in support of organizational goals within the domains of operations, access, and quality. This role is highly visible and interfaces with department leadership, managers, staff, and providers in the provision of an efficient, exceptional patient experience.

Responsibilities

Operations

• Research, propose, and develop tools to gauge performance, assess performance against benchmarks, and support the formulation of goals to improve performance.
• Conduct operational assessments to observe process, flow and capacity, and provide analysis and recommendations to senior leadership.
• Prepare ad hoc reports and/or presentations for ColumbiaDoctors stakeholders to understand operational, access, and/or quality challenges or issues; present to Operations, Management, and Administration as needed.
• Under the direction of senior leadership, prepare and disseminate evaluation surveys for assigned projects, initiatives, educational sessions, and business units to source stakeholder feedback on the effectiveness of assignments.
• Monitor, maintain, and support intradepartmental communication channels including but not limited to intranet, website, town halls, listservs, and newsletters for policy guidance to ensure compliance with operations, access, and/or Quality-related policies across the clinical enterprise. Support annual review activities of ColumbiaDoctors policies as assigned.
• Under the direction of senior leadership participate in the educational efforts associated with changes in workflows, new initiatives, new systems, in addition to policy refreshers as needed across the clinical enterprise.
• Completes other assignments or special projects as assigned within the scope of responsibility and training.

Project Management

• Provide administrative support to Project Managers to add value and improve ColumbiaDoctors FPO Operations' ability to support and be a resource to internal stakeholders within the clinical enterprise including but not limited to multispecialty operations, administrative department leadership, and subject matter experts.
• Support practice, access, and quality-related projects and assist with implementation in ColumbiaDoctors locations. Liaise with vendors, as needed, to maintain an efficient, effective relationship. Provide ongoing operational support for programs or initiatives following implementation as needed.

Strategy

• Monitors key performance indicators and implements approved performance improvement initiatives, as needed. Utilizes dashboards and reports to monitor and evaluate performance.
• Supports and mentors staff consistent with the department's strategic plan, to maintain an efficient patient-centered environment.
• Participates as a member of the healthcare team and various interdisciplinary committees to improve patient care and meet patient needs in alignment with Operations strategic objectives.

Compliance

• Keeps current on all organizational, regulatory compliance and patient privacy trainings policies (e.g. infection control, public safety, EH&S, HIPAA, OSHA, etc.) and successfully complete all required trainings.
• Serves on committees, task forces, and work groups as assigned.
• Maintain patient privacy and confidentiality according to HIPAA requirements at all times.

Other duties as assigned

Minimum Qualifications

• Bachelor's Degree or combination of education and experience.
• A minimum of 3 years of relevant experience.
• An equivalent combination of education and experience may be considered.
• Strong organizational skills, time management, and the ability to set priorities among multiple competing objectives, tasks, and initiatives are required.
• Strong proficiency in problem assessment, resolution, and collaborative problem-solving in complex, and interdisciplinary settings.
• Ability to communicate effectively in both oral and written form. This position requires the ability to interact positively, constructively, and effectively with professional staff, providers, and organizational stakeholders.
• Must be able to deliver high-level communication presentations for management.
• Must demonstrate leadership and relationship management skills, and manage conflicts with tact, sensitivity, and respect.
• Ability to work independently, follow through, and handle multiple tasks simultaneously.
• Ability to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact and sensitivity in stressful situations.
• Strong proficiency in Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Must be a motivated individual with a positive mindset and exceptional work ethic.
• Must successfully complete systems training requirements.

Preferred Qualifications

• Prior EMR experience.

Competencies

Patient Facing Competencies

Minimum Proficiency Level

Accountability & Self-Management

Level 3 - Intermediate

Adaptability to Change & Learning Agility

Level 2 - Basic

Communication

Level 2 - Basic

Customer Service & Patient-Centered

Level 3 - Intermediate

Emotional Intelligence

Level 2 - Basic

Problem Solving & Decision Making

Level 3 - Intermediate

Productivity & Time Management

Level 3 - Intermediate

Teamwork & Collaboration

Level 2 - Basic

Quality, Patient & Workplace Safety

Level 3 - Intermediate

Leadership Competencies

Minimum Proficiency Level

Business Acumen & Vision Driver

n/a

Performance Management

Level 2 - Basic

Innovation & Organizational Development

n/a

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

• Job Type: Officer of Administration
• Hours Per Week: 35
• Standard Work Schedule: 9AM-5PM, M-F
• Building: 3 Columbus Circle, New York, NY
• Salary Range: $75,000 - $90,000

Position Summary

The ColumbiaDoctors FPO Operations Specialist works closely with Operations Leadership to provide project, technical, and analytical decision support for programs and projects in support of organizational goals within the domains of operations, access, and quality. This role is highly visible and interfaces with department leadership, managers, staff, and providers in the provision of an efficient, exceptional patient experience.

Responsibilities

Operations

• Research, propose, and develop tools to gauge performance, assess performance against benchmarks, and support the formulation of goals to improve performance.
• Conduct operational assessments to observe process, flow and capacity, and provide analysis and recommendations to senior leadership.
• Prepare ad hoc reports and/or presentations for ColumbiaDoctors stakeholders to understand operational, access, and/or quality challenges or issues; present to Operations, Management, and Administration as needed.
• Under the direction of senior leadership, prepare and disseminate evaluation surveys for assigned projects, initiatives, educational sessions, and business units to source stakeholder feedback on the effectiveness of assignments.
• Monitor, maintain, and support intradepartmental communication channels including but not limited to intranet, website, town halls, listservs, and newsletters for policy guidance to ensure compliance with operations, access, and/or Quality-related policies across the clinical enterprise. Support annual review activities of ColumbiaDoctors policies as assigned.
• Under the direction of senior leadership participate in the educational efforts associated with changes in workflows, new initiatives, new systems, in addition to policy refreshers as needed across the clinical enterprise.
• Completes other assignments or special projects as assigned within the scope of responsibility and training.

Project Management

• Provide administrative support to Project Managers to add value and improve ColumbiaDoctors FPO Operations' ability to support and be a resource to internal stakeholders within the clinical enterprise including but not limited to multispecialty operations, administrative department leadership, and subject matter experts.
• Support practice, access, and quality-related projects and assist with implementation in ColumbiaDoctors locations. Liaise with vendors, as needed, to maintain an efficient, effective relationship. Provide ongoing operational support for programs or initiatives following implementation as needed.

Strategy

• Monitors key performance indicators and implements approved performance improvement initiatives, as needed. Utilizes dashboards and reports to monitor and evaluate performance.
• Supports and mentors staff consistent with the department's strategic plan, to maintain an efficient patient-centered environment.
• Participates as a member of the healthcare team and various interdisciplinary committees to improve patient care and meet patient needs in alignment with Operations strategic objectives.

Compliance

• Keeps current on all organizational, regulatory compliance and patient privacy trainings policies (e.g. infection control, public safety, EH&S, HIPAA, OSHA, etc.) and successfully complete all required trainings.
• Serves on committees, task forces, and work groups as assigned.
• Maintain patient privacy and confidentiality according to HIPAA requirements at all times.

Other duties as assigned

Minimum Qualifications

• Bachelor's Degree or combination of education and experience.
• A minimum of 3 years of relevant experience.
• An equivalent combination of education and experience may be considered.
• Strong organizational skills, time management, and the ability to set priorities among multiple competing objectives, tasks, and initiatives are required.
• Strong proficiency in problem assessment, resolution, and collaborative problem-solving in complex, and interdisciplinary settings.
• Ability to communicate effectively in both oral and written form. This position requires the ability to interact positively, constructively, and effectively with professional staff, providers, and organizational stakeholders.
• Must be able to deliver high-level communication presentations for management.
• Must demonstrate leadership and relationship management skills, and manage conflicts with tact, sensitivity, and respect.
• Ability to work independently, follow through, and handle multiple tasks simultaneously.
• Ability to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact and sensitivity in stressful situations.
• Strong proficiency in Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Must be a motivated individual with a positive mindset and exceptional work ethic.
• Must successfully complete systems training requirements.

Preferred Qualifications

• Prior EMR experience.

Competencies

Patient Facing Competencies

Minimum Proficiency Level

Accountability & Self-Management

Level 3 - Intermediate

Adaptability to Change & Learning Agility

Level 2 - Basic

Communication

Level 2 - Basic

Customer Service & Patient-Centered

Level 3 - Intermediate

Emotional Intelligence

Level 2 - Basic

Problem Solving & Decision Making

Level 3 - Intermediate

Productivity & Time Management

Level 3 - Intermediate

Teamwork & Collaboration

Level 2 - Basic

Quality, Patient & Workplace Safety

Level 3 - Intermediate

Leadership Competencies

Minimum Proficiency Level

Business Acumen & Vision Driver

n/a

Performance Management

Level 2 - Basic

Innovation & Organizational Development

n/a

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.