4,907 Patient Registration jobs in the United States

Under the supervision of the Health Center Director, the Patient Registration Clerk performs patient registration, schedules appointments, instructs and assists clients with regard to completing paperwork and clinic procedures, answers and directs al Registration Clerk, Patient, Registration, Clerk, Healthcare, Education

Assists the department with clerical/administrative duties in an effort to maintain smooth operations of department, enhanced customer experience and improved quality. DUTIES AND ESSENTIAL FUNCTIONS Overall performance rating of below indicated essen Registration Clerk, Patient, Customer Experience, Registration, Clerk, Processing, Retail, Healthcare

• Answer phones in a pleasant manner, deal with patient needs expeditiously, screen or forward calls, take messages and enter them into the patient EHR for the nurse or provider, provide information or schedule appointments.
• Greet persons entering establishment in polite, prompt and helpful manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Register new and established patients; use multiple software systems to track patient information, process and generate information necessary for billing.
• Distribute 'Welcome to The Practice' packet to new patients.
• Work with nursing to schedule visits with interpretive service if needed.
• Update patient insurance information and demographics, collect and record co-payments, provide any necessary forms needing completion, and obtain required signatures as necessary. Forms include but are not limited to, ABN's, non-coverage forms, HIPAA forms, and Medicare Secondary Payer (MSP).
• Reconcile patient deposits nightly; provide completed information to the business office on the next business day.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Scan and maintain records.
• Schedule appointments ensuring the correct amount of time is schedule according to the patient diagnosis and reason for visit. Maintain and update any changes in the schedule.
• Assist patient to identify their PCP and work to align patient's visit with their PCP
• Participate in nurse/provider scheduling huddles.
• Prepares for, attends and participates in team meetings, quality projects and team huddle.
• Analyze data to determine answers to questions from patients or members of the public.
• Coordinate services with other departments.
• Notify patients about the prompt pay discount for clinic visits, collect point of service payments, and provide patients with financial paperwork.
• Supports and abides by the mission, values, and policies of CHCS in all activities.
• On-going compliance with CHCS educational requirements.
• All other duties as required.

Shift: Evening/Night

Education/ Experience/ Skills Required:

• High School Diploma/GED
• Minimal Experience or training in clerical/medical field with computer knowledge
• Ability to communicate
• Ability to use good grammatical construction and verbal communication
• Good customer relations as well as creating great workplace enviroment
• Answer multi-line telephone

Patient Registration ensures a compassionate first impression, collecting health information, verifying insurance, processing co-payments, and scheduling appointments. They will also manage pre-access procedures across the hospital. Additionally, the role includes shared responsibilities for the hospital's telephone switchboard.

Responsibilities:

• Interview patients and/or family members in person or by phone to collect demographic, financial, and medical information.
• Perform name inquiries and identify patients accurately per policy.
• Collect complete demographic information, including address, phone number, and employer.
• Gather medical information, including the patient's complaint.
• Explain consent forms, obtain signatures, and witness them legibly with no omissions.
• Obtain and scan identification documents.
• Complete registration within five minutes for preregistered patients and ten minutes for others.
• Contact physician offices to confirm patient details.

Revenue Cycle:

• Review and scan insurance cards, checking for precertification and payer requirements.
• Collect full financial information: payer name, ID and group numbers, subscriber and guarantor details, and precertification numbers.
• Assign the appropriate financial class and insurance code.
• Perform real-time eligibility verification and scrub registration in Epic; correct errors promptly.
• Check insurance eligibility via appropriate websites.
• Complete the Medicare Secondary Payer Questionnaire for eligible patients.
• Complete all required Medicare admission forms.
• Verify third-party and Worker's Compensation benefits as per policy.
• Collect copays, co-insurance, and deductibles at registration.
• Refer patients to the Financial Advocacy Program when applicable.
• Balance the cash drawer, issue receipts, and secure the cash drawer dailyno exceptions. May also manage the daily security of the cash safe.

Switchboard:

• Answer phones courteously and professionally; respond promptly to patient and customer needs.
• Answer calls within three rings, always identifying yourself.
• Serve as answering service for physicians and page providers as needed.
• Complete all required paging for outpatient and admission areas.
• Maintain call schedules and provider away notices.
• Manage hospital lockdown procedures from 8:00 PM to 6:00 AM.
• Monitor life support alarms and report critical alerts to the appropriate personnel.
• Provide directions to patients and visitors.
• Coordinate bed requests and patient assignments.
• Perform other clerical duties as assigned by the Patient Access Manager.

Customer Service:

• Demonstrate strong customer service by treating all patients and staff with respect and discretion.
• Show empathy while remaining objective and professional.
• Communicate delays and respond to patient requests promptly; notify the manager of wait times exceeding 15 minutes.
• Greet each patient and introduce yourself by name and role.
• Manage the waiting room and assist with patient arrival needs.
• Direct patients to ED registration when needed.
• Welcome patients in a friendly and courteous manner.
• Report incidents, errors, or patient complaints to the manager.
• Maintain patient privacy and confidentiality at all times.
• Identify and report any environmental safety hazards to appropriate departments.
• Present a professional appearance, demeanor, and speech.

Development:

• Train and orient new staff members.
• Actively participate in Patient Access meetings, training sessions, and in-service education.
• Attend both required and optional educational sessions.
• Participate in departmental and organizational performance improvement efforts.

Required Qualifications:

• High School Diploma (or equivalent)

Preferred Qualifications:

• Knowledge of medical terminology, EHR systems, coding, billing, and HIPAA.
• Strong customer service, communication, multitasking, and problem-solving skills.
• Associate's degree preferred; 1-3 years of experience in healthcare or administration.
• 1-2 years of previous experience in hospital related field preferred

Union: 1199-200B Clerical Workers (CPH)

Education: Licenses/Certifications: Physical Requirements: S - Sedentary Work - Exerting up to 10 pounds of force occasionally

Pay Range: $18.70 - $27.44

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Job Title: Patient Registration ClerkDepartment: Patient Access Services Location: Canton-Potsdam Hospital (Various locations to train and work out; will require travel.) Hours Per Week: 22.5 scheduled weekly hours Schedule: 7.5 hour shiftsNOTE: Training is full-time and primarily scheduled during day shifts and takes place at both our off-site locations and main hospital. After training, the position will transition to primarily evening or midnight shifts, with the flexibility to pick up additional open shifts as available; majority of training will be in the Emergency Department at Canton-Potsdam HospitalSUMMARY: Patient Registration ensures a compassionate first impression, collecting health information, verifying insurance, processing co-payments, and scheduling appointments. They will also manage pre-access procedures across the hospital. Additionally, the role includes shared responsibilities for the hospital's telephone switchboard.RESPONSIBILITIES:RegistrationInterview patients and/or family members in person or by phone to collect demographic, financial, and medical information.Perform name inquiries and identify patients accurately per policy.Collect complete demographic information, including address, phone number, and employer.Gather medical information, including the patient's complaint.Explain consent forms, obtain signatures, and witness them legibly with no omissions.Obtain and scan identification documents.Complete registration within five minutes for preregistered patients and ten minutes for others.Contact physician offices to confirm patient details.Revenue CycleReview and scan insurance cards, checking for precertification and payer requirements.Collect full financial information: payer name, ID and group numbers, subscriber and guarantor details, and precertification numbers.Assign the appropriate financial class and insurance code.Perform real-time eligibility verification and scrub registration in Epic; correct errors promptly.Check insurance eligibility via appropriate websites.Complete the Medicare Secondary Payer Questionnaire for eligible patients.Complete all required Medicare admission forms.Verify third-party and Worker's Compensation benefits as per policy.Collect copays, co-insurance, and deductibles at registration.Refer patients to the Financial Advocacy Program when applicable.Balance the cash drawer, issue receipts, and secure the cash drawer daily-no exceptions. May also manage the daily security of the cash safe.SwitchboardAnswer phones courteously and professionally; respond promptly to patient and customer needs.Answer calls within three rings, always identifying yourself.Serve as answering service for physicians and page providers as needed.Complete all required paging for outpatient and admission areas.Maintain call schedules and provider away notices.Manage hospital lockdown procedures from 8:00 PM to 6:00 AM.Monitor life support alarms and report critical alerts to the appropriate personnel.Provide directions to patients and visitors.Coordinate bed requests and patient assignments.Perform other clerical duties as assigned by the Patient Access Manager.Customer ServiceDemonstrate strong customer service by treating all patients and staff with respect and discretion.Show empathy while remaining objective and professional.Communicate delays and respond to patient requests promptly; notify the manager of wait times exceeding 15 minutes.Greet each patient and introduce yourself by name and role.Manage the waiting room and assist with patient arrival needs.Direct patients to ED registration when needed.Welcome patients in a friendly and courteous manner.Report incidents, errors, or patient complaints to the manager.Maintain patient privacy and confidentiality at all times.Identify and report any environmental safety hazards to appropriate departments.Present a professional appearance, demeanor, and speech.DevelopmentTrain and orient new staff members.Actively participate in Patient Access meetings, training sessions, and in-service education.Attend both required and optional educational sessions.Participate in departmental and organizational performance improvement efforts.REQUIRED QUALIFICATIONS:High School Diploma (Or equivalent)PREFERRED QUALIFICATIONS:Knowledge of medical terminology, EHR systems, coding, billing, and HIPAA.Strong customer service, communication, multitasking, and problem-solving skills.Associate's degree preferred; 1-3 years of experience in healthcare or administration.1-2 years of previous experience in hospital related field preferredUNION:1199-200B Clerical Workers (CPH)Note: Not all per diem roles are union eligibleEDUCATION:LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS:S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations. PAY RANGE:$18.70 - $27.44The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

• Responsible for accurately obtaining and entering information for 50+ data fields.
• Use pre-determined interviewing techniques and scripting when obtaining information from patients and/or patient representatives, in person or via phone.
• Must demonstrate positive customer service, even at the most difficult of times both face to face, phone and via email.
• Understand, explain, and accurately complete required facility forms before obtaining and witnessing patient signatures
• Responsible for payment collection activities, including handling cash.
• Meets or exceeds productivity and quality goals.
• May be assigned to work edits/errors out of designated work queue's or reports.
• Perform other duties as required.

• High school diploma or equivalent

• Prior healthcare registration experience
• 1 year of medical office, hospital or medical insurance related experience

Hocking Valley Community Hospital (HVCH) is looking for a Patient Registration Clerk to become part of our supportive and hardworking team.Revenue Cycle Department - Part Time, Shifts mostly 5pm - 11pm but with occasional night shifts.The starting rate is $15.50/hr, firm.Additional shift differential pay.What We OfferFlexible scheduling opportunities to help with work-life balance, burnout, and mental well-being.Medical, Dental, and Vision insurance is paid in part by the hospital. Opt out, pay out option for full time employees.Life/AD&D and Long-Term Disability are paid by the hospital.Voluntary Life and Supplemental Insurance options such as Short-Term Disability, Cancer, Accident, etc.Flexible Spending Accounts (Healthcare and Dependent Care) and Health Savings Accounts.OPERS pension plan with a hospital contribution of 14% and optional Deferred Compensation for retirement.Paid sick, vacation, and 11 paid holidays with carry-over and cash out options. Vacation can be used after 90 days of employment as it accrues.Student Loan Forgiveness and Federal Tuition Grant Programs such as Public Service Loan Forgiveness eligibility.Tuition/Education Reimbursement and our Grow Your Own Program to financially support employees in obtaining education/certifications/licenses while working at the hospital.Tuition Discounts: Hocking College (50% discount on tuition), Mt. Carmel College of Nursing, Ohio Christian University, Chamberlain University, Walden University, Excelsior University, Purdue Global, Cincinnati University, and Grand Canyon University.Brand new State-of-the-Art SIM Lab for advanced training and education.Clinical Ladder/Residency program for nurses.Employee Engagement Committee to bring wellness and fun back to healthcare. Single location, free, and close parking - no dealing with taking shuttles to work!Education, development, and career advancement opportunities.Employee Assistance and Wellness Programs.Our Desired Candidate Will HaveHigh School Diploma (or GED or High School Equivalence Certificate) strongly preferred.One year previous medical office and patient registration experience strongly preferred.Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.Computer literacy, good typing skills is necessary.Knowledgeable of insurance providers is a plus.Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Self-starter with the ability to adapt.Excellent communication skills.Ability to function as a team player.Who We AreWelcome to Hocking Valley Community Hospital, your trusted full-service critical access hospital located in the heart of beautiful Hocking Hills, Logan, Ohio. We are dedicated to providing exceptional care close to home, ensuring that our community has access to high-quality medical services without the need to travel far. Equipped with state-of-the-art equipment and technology, we deliver advanced medical treatments and diagnostic services to meet your healthcare needs.Safety is our top priority, and we are committed to maintaining the highest standards for both patients and employees. Our friendly and compassionate team fosters an employee-first culture, as evidenced by our 4/5 rating on Indeed from current and past employees. We also rank in the top 20% in Wellbeing Scores, highlighting our commitment to the well-being of our staff. Our dedication to patient care is reflected in our excellent patient satisfaction scores, as we proudly rank 10th out of 134 hospitals in Ohio. We have an employee satisfaction score of 88% for two years in a row! Visit our website at to see why employees love working here and why we put employees first!At Hocking Valley Community Hospital, we prioritize health and comfort, striving to make every visit a positive experience. Here, you have a name and a face, not just a number.Not familiar with Hocking Hills? See our serene beauty and abundance of outdoor and family activities: .Applicants must be authorized to work in the U.S. without sponsorship, now or in the future.Hocking Valley Community Hospital (HVCH) is an Equal Employment Opportunity Employer and as such we are committed to having a workforce that reflects diversity at all levels. Both applicants and employees are treated without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.Hocking Valley Community Hospital has a zero tolerance substance policy, including any form of marijuana, and completes extensive drug screening on candidates and employees. We also conduct extensive background checks that adhere to the Ohio Revised Code for public hospitals. Please ask HR if you have any questions or concerns at