3,154 Patient Registration jobs in the United States

• Associate degree in health care, Finance or related area. In lieu of degree, two (2) years' experience is required in Front Office Assistant, Registration, Insurance Verification, Scheduling/Call Center, or Banking.
• Working knowledge of medical terminology required, with a medical terminology course completion.
• Proficiency with office computer software including Microsoft Word and Excel required.
• Must possess an abiding commitment to basic ethical and legal principles, including familiarity with HIPAA and Protected Health Information
  
  
  

• Excellent communication skills
• Must have proven clerical skills, including typing, filing, scanning, with the ability to communicate with the public, doctors, nurses, and patients
• Proven ability to work with computers, electronic devices, telephones, electronic web sites, and fax machines
• Working knowledge of Medical Terminology
• Familiarity with various insurance plans, which includes passing a basic insurance identification test
• IDX/EPIC experience is beneficial specifically in registration and/or scheduling.
• Per diem positions require a willingness and ability to work various days/times and be available with limited advanced notice
  
  
  

• Communicates and demonstrates a professional image/attitude for patients, families, clients, coworkers, and others.
• Adheres to applicable dress code
• Adjusts personal schedule to meet unit needs when requested
• Protects patient confidentiality at all times
• Communicates professionally with various publics as evidenced by customer/client satisfaction. Provide patient and family education on specific requirements of procedure and/or test.
• Effectiveness of education measured by peer input, family verbal feedback and patient satisfaction surveys
• Favorable attitudes and motivation toward the procedure/test are evidenced by positive patient satisfaction surveys
• Educational methods are adapted to meet patient and family education needs
  
  
  

• Adhere to policies and practices of applicable, entity facilities and Guthrie Corning Hospital Emergency Room & Registration Department specific policies, while being familiar with and acts according to contents of applicable professional code, employee/handbook, unit Policy & Procedure and hospital policies
• Maintain competency, licenses/certifications, and memberships in applicable professional organizations as required by departmental guidelines.
• The competency/skills assessment is satisfactorily completed annually
• Applicable licenses/certifications and memberships are current
• Participate in monthly department meetings while attending meetings and offering ideas/solutions in problem solving situations/activities regarding the program
  
  
  

• Participate in performance improvement activities.
• Attends scheduled unit quality meetings as assigned
• Uses reports/data to improve quality of care delivered
• Collect quality review data assigned and submit data as requested
• Complete assigned tasks or other duties as requested
• Participate in complete annual mandatory in-services, department and hospital safety activities.
• Attends meetings and completes assigned duties as requested
• Adheres to safety standards for staff and patients and encourages compliance by others
  
  
  

• Contribute to client relations and marketing activities, co-workers, patients, family members, visitors, and other guests.
• Attends and participates in community educational/promotional activities as requested
• Makes positive contribution to interdepartmental rapport
  
  
  

• Contribute to development of improved efficiency and productivity of unit clinical/administrative functions.
• Offers positive suggestions/solutions to improve service delivery and unit operations
• Contributes to and cooperates with the implementation of system improvements
• Offers to assist other staff and demonstrates flexibility in carrying out share team functions including special projects
• Contribute to the delivery of cost-effective care by utilizing resources appropriately and using/maintaining equipment in order to prolong working life
  
  
  

• Demonstrates behaviors and actions that are consistent with Guthrie's Principles and Values
  
  
  

• Responsible for interviewing patients or their representatives to obtain complete patient registration and required third party billing information, to include all demographic and insurance information. Registration may include assisting patients with electronic check-in devices and enrollment in electronic registration tools or devices
• Obtains all required information and signatures to complete all patient type visit creation, and third-party billing information accurately and as appropriate
• Obtain any authorization information required for procedures and signing of financial waivers as appropriate
• Demonstrates current knowledge of clinical computer systems
• Prepares charts, requisitions, and other assigned work according to the department guidelines
• Ensures accurate data entry of all patient types
• Answers the telephone and responds to requests appropriately and in a timely manner.
• Accurately records diagnosis and/or ICD9 code. Ability to transcribe physician orders to enter any and all pertinent visit information accurately.
• Accurately pre-registers different patient types using all available data, resources, and policies.
• Assures accurate patient identification by preparing labels and wristband. Places Patient Identification band on the wrist of patient at all times
• Works closely with other Departments to ensure coordination of inter-departmental functions related to, but not limited to, the processing of patient information
• Excellent interpersonal and communication skills with a wide cross-section of individuals, to include employees, patients, medical staff, and general public, in a courteous and tactful manner, upholding all aspects of Guthrie Corning Hospital Customer Service requirements, in order to interact effectively.
• Ability to retrieve medical records when needed, per departmental policy and guidelines
• Demonstrate high ethical standards with respect to discretion and regard for confidentiality. Understands all HIPAA & JCAHO requirements
• Demonstrates efficiency and thoroughness when completing ED & patient record, including billing information, ED follow-up scheduling, obtaining written consent for treatment/testing, and processing of all patient types
• Must demonstrate ability to assist in developing skills for other departmental personnel, including explanation of different policies, processes, procedures, or duties
• Adjusts to fluctuating workload and demands of the department. Utilizes time to assist others in maintaining the department's needs, as well as demonstrating the ability to recognize priorities, and deal with them appropriately. Other duties during periods of slow patient activity may be assigned to compliment departmental needs
• Creation of downtime registrations and charts per departmental guidelines, as needed
• Notifies nursing units of incoming patients and obtains room assignment
• Escorts/Transports patients to floors or any other area as appropriate, as well as arranges for volunteer or other staff members to escort patients, as needed.
• Routes correct forms to appropriate departments, as requested or needed.
• Demonstrates respect and consideration for all patients and individuals. Must represent Guthrie Corning Hospital in a professional, courteous manner, while being sensitive to how others perceive both verbal and non-verbal communications
• Assists in ensuring all customers receive quality services, as well as identifying areas in which the performance improvement process can be applied. Initiates immediate service recovery when receiving patient concerns/complaints and refers unsolved problems to the appropriate person
• Observes hospital dress code; wears identification badge while on duty and maintains a professional appearance at all times
• Respects, at all times, the confidentiality of patients records, progress, and utilize complete discretion when discussing patient matters
• Maintains reservation book for scheduled surgeries/admissions/outpatients in

Employment Type: Part time Shift: Rotating Shift Description: Shift: This is a relief/casual role, that allows you to pick up shifts as needed. Minimum 32/hrs per month. What are the Minimum Skills, Experience and Educational Requirements?

• High school graduate with courses in business and computers.
• Ability to read, write and speak the English language effectively.
• Must have excellent communication and customer service skills.
• One year of medical office experience preferred, with understanding of medical and insurance terms.
• Must be able to type 50 wpm, error-free.
• Experience with computer, copy machine, fax and other office equipment preferred.

• Participates, communicates, interacts and assists patients, the public, and co-workers (inter and intradepartmental) in fulfilling job responsibilities.
• Maintains established departmental polices and procedures, standard work objectives, quality management program, safety and infection control standards.
• Registers patients for multiple hospital services, entering complete and accurate information at all times, while providing follow through in regular daily work and routine.
• Knowledgeable and compliant with insurance requirements, including pre-certification and authorization.
• Demonstrates excellent customer service when answering the department phones.
• Familiar with all department and hospital forms, obtaining signatures when necessary. Capable of offering assistance in answering questions from patients pertaining to hospital forms.
• Have ability to count and balance cash funds and write appropriate and accurate receipts. Provide assistance in going to patient's bedside to collect and itemize valuables, to secure in the safe in-patient registration and return them when requested by the patient or representative.
• Maintains department records, reports and files as required.
• Maintains confidentiality of patients, employees and visitors according to hospital policies and procedures with no violations.
• Enhances professional growth and development through participation in educational programs, current literature, memos, department manuals and inservice meetings.
• Must be flexible, adaptable and capable of making appropriate judgment calls in a variety of situations and /or emergencies.
• Ability to multi-task, while remaining calm, organized, professional and friendly to patients, co-workers, visitors and medical staff.
• Performs other duties as assigned by Management.