What Jobs are available for Patient Support Services in the United States?
Showing 5000+ Patient Support Services jobs in the United States
Patient Support Services Representative
Posted 2 days ago
Job Viewed
Job Description
**Why you should apply to be Patient Support Representative**
+ **Pay Rate:** $15.50
+ **Schedule:** Monday - Friday / 8:30am to 5:00pm
+ Access to outstanding Kelly perks via **Temp to Hire - Not Remotely**
**Essential Duties and Responsibilities:**
+ Answer inbound phone calls in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.
+ Provide first call resolution where possible.
+ Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient's satisfaction.
+ Contact patients through outbound calls to assist in the processing of prescription medications in line with state and federal regulations.
+ Provide support to pharmacy through the completion of tasks including but not limited to enrollment updates, processing payments, and releasing orders, updating patient demographics, written and oral communication with pharmacy staff to ensure completion of prescription orders.
+ Compile and maintain reporting requirements as requested by the business.
+ Handle difficult people and problems professionally.
+ Accurately completing other tasks as assigned by management.
+ Can be expected to work within various areas of Operations and Distributions such as: Receiving, assorted pick modules, Kitting, Shipping, Returns, refrigerated space, DEA, and Small Order Distribution (SOD).
+ Expected to assist with the training of new employees.
+ Perform other assigned tasks as directed by management.
**Qualifications / Requirements**
+ High School Diploma or equivalent required.
+ Post High School or Specialized Training a plus.
**Business Experience:**
+ Pharmacy or medical experience is desired.
+ 6 months minimum of call center experience.
+ 6 months minimum of administrative duties
+ Familiar with Microsoft Word, Excel, and Outlook
**What happens next**
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a **Patient Support Representative** today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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Trainer, Patient Support Services
Posted 7 days ago
Job Viewed
Job Description
This Trainer role is aligned with IQVIA's Centralize Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment. In this Trainer role, you will be responsible for the design, development, coordination, and delivery of learning programs primarily for:
+ Care Managers (responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status)
+ Pharmacy Support (responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected)
With limited guidance, this role will provide expertise to support general and program specific training initiatives. The Trainer needs to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Patient Support Services Training - Responsibilities**
+ Responsible for the design, development, and delivery of compliant program specific training, as well as foundational and advanced customer engagement skills training
+ Function as a subject matter expert for patient support services and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles in a compliant manner. Responsibilities include, but not limited to, the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of primary slide decks and systems training user guides, coordination of presenters for live and virtual training events, development of workshops, and on-going refresh/reinforcement training activities
+ Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness
**Qualifications (Required)**
+ Bachelor's degree from an accredited College/University or equivalent experience
+ 2-years or more experience in training, education, or equivalent experience required
+ Experience in pharmacy operations/claims processing or equivalent experience required
+ Experience managing benefit investigation and coverage eligibility, along with completing prior authorizations required
+ Call Center experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
**Preferred Qualifications**
+ Medical Billing and Coding Certification preferred
+ Field Reimbursement experience preferred
+ Excellent interpersonal, project management and organizational skills
+ Solid foundation in virtual engagement platforms (e.g. MS Teams, Zoom)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to work within a matrix team environment
+ Ability to establish and maintain effective working relationships with co-workers, managers, and clients
+ Strong working knowledge of Situational Leadership, Emotional Intelligence and DiSC (desired)
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role, when annualized, is $53,800.00 - $134,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
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Trainer, Patient Support Services
Posted 8 days ago
Job Viewed
Job Description
This Trainer role is aligned with IQVIA's Centralize Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment. In this Trainer role, you will be responsible for the design, development, coordination, and delivery of learning programs primarily for:
+ Care Managers (responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status)
+ Pharmacy Support (responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected)
With limited guidance, this role will provide expertise to support general and program specific training initiatives. The Trainer needs to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Patient Support Services Training - Responsibilities**
+ Responsible for the design, development, and delivery of compliant program specific training, as well as foundational and advanced customer engagement skills training
+ Function as a subject matter expert for patient support services and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles in a compliant manner. Responsibilities include, but not limited to, the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of primary slide decks and systems training user guides, coordination of presenters for live and virtual training events, development of workshops, and on-going refresh/reinforcement training activities
+ Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness
**Qualifications (Required)**
+ Bachelor's degree from an accredited College/University or equivalent experience
+ 2-years or more experience in training, education, or equivalent experience required
+ Experience in pharmacy operations/claims processing or equivalent experience required
+ Experience managing benefit investigation and coverage eligibility, along with completing prior authorizations required
+ Call Center experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
**Preferred Qualifications**
+ Medical Billing and Coding Certification preferred
+ Field Reimbursement experience preferred
+ Excellent interpersonal, project management and organizational skills
+ Solid foundation in virtual engagement platforms (e.g. MS Teams, Zoom)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to work within a matrix team environment
+ Ability to establish and maintain effective working relationships with co-workers, managers, and clients
+ Strong working knowledge of Situational Leadership, Emotional Intelligence and DiSC (desired)
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role, when annualized, is $53,800.00 - $134,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
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Senior Manager, Patient Support Services
Posted 16 days ago
Job Viewed
Job Description
At Sun Pharma we believe our people are an invaluable asset. Our culturally diverse workforce is one of our biggest strengths, along with the rich experience they bring across varied skill-sets. We are proud that our global workforce is bound by our common values.
**Job Summary:**
The Senior Manager, Patient Support Services reports to the Director, Patient Support Services and Operations and is a key role within the patient services team, responsible for ensuring an optimal overall patient support service experience for healthcare providers (HCPs) and patients that leads to speed to therapy and high touch support. Responsibilities include identifying potential gaps in operational processes and providing immediate and long term solutions by effectively and expeditiously managing escalations and conducting routine audits. This individual will engage, collaborate and interact with internal stakeholders including Sales Leadership, Field Sales, Brand Marketing, Payer Marketing, Market Access, FRM Leadership and FRMs, the Training Department.
This role is accountable for managing Hub vendor performance and customer interactions. Will oversee that the programs are operating according to defined terms and conditions, ensuring Hub vendor performance aligns with contractual expectations, desired patient outcomes within budget parameters.
**Responsibilities:**
+ Participates in New Program Design and Implementation
+ Works with Operations Team to Improve Processes:
+ Identify workflow inefficiencies and gaps through audits and call reviews.
+ Propose and support implementation of process enhancements to improve speed to therapy and the overall hub experience.
+ Identify ways to overcome access barriers such as obtaining authorization or medical exceptions for uncovered drugs
+ Case Escalation Management:
+ Manage daily inbound escalations for collaborating with the vendor escalation team to ensure timely resolution.
+ Uncover root causes and propose immediate and long term solutions to AD, Patient Support Services Operations.
+ Communicate resolution outcomes with key stakeholders.
+ Case Auditing & Oversight:
+ Conduct routine audits Audit to assess quality, accuracy, and compliance with hub processes.
+ Oversee Free Goods Programs
+ Ensure programs met and adhere to legal, regulatory and compliance standards.
+ Monitor hub process and free goods dispensing pharmacy to ensure operational flows are being followed, recommend course corrections, when needed.
+ Monitor and ensure program(s) terms and conditions are in line with competitors in the marketplace
+ Manage Hub vendor Performance and Relationships
+ Join weekly and ad hoc meetings with Hub vendor and specialty pharmacies to identify and close operational gaps.
+ Monitor specialty pharmacy (SP) triages, including early access programs (EAP), patient assistance programs (PAP), and assist with pull through by engaging Field Reimbursement Manager.
+ Oversee the hub vendors interactions with HCPs, patients, insurer and specialty pharmacies
+ Cross-functional Collaboration:
+ Partner with Medical, Legal, Compliance, Field Reimbursement, Market Access, and Brand teams to ensure program alignment and compliance.
+ Serve as a key stakeholder in vendor selection, contract negotiation, and ongoing relationship management for all programs.
+ Develop and lead training for sales and FRM team (ability to put large amounts of information in a concise format and comfortable presenting in front of 50+ people.
**Education & Qualifications:**
+ Minimum of a Bachelors degree, advanced degree preferred.
+ Minimum of five (5) years of experience in patient services, case management, or hub operations
+ Familiarity with specialty pharmacy workflows, EAP/PAP programs, and payer landscapes
+ Strong understanding of legal, regulatory and compliance guidelines associated with free goods programs
+ Strong analytical and auditing skills with the ability to identify patterns and recommend solutions
+ Excellent communication and organizational skills
+ Proficiency in CRM systems (e.g., Salesforce)
+ Prior experience working with FRMs or SPLs
+ Background in pharmaceutical or healthcare services industry
+ Comfortable with a dynamic, fast-paced work environment
The presently-anticipated base compensation pay range for this position is $145,000 to $177,500. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Incentive Compensation Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.
The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.
**Notice to Agency and Search Firm Representatives:**
Sun Pharmaceuticals (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Sun employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Sun. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.
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Associate Director, Immunology, Patient Support Services Marketing
Posted 4 days ago
Job Viewed
Job Description
**Location:** Cambridge, MA
**About the Job**
Sanofi is a global biopharmaceutical company focused on human health, preventing illness with vaccines, and providing innovative treatments to fight pain and ease suffering. The Patient Support Services (PSS) team is focused on removing barriers to ensure appropriate patients can access therapy and are supported throughout their treatment journey. We strive to be the best-in-class Patient Services program by delivering unrivaled patient support and exceptional coordination and collaboration across patients, HCPs and internal stakeholders.
The Associate Director of Patient Support Services will lead the strategic development and tactical execution of patient experience initiatives and related PSS communications. This role will collaborate closely with cross-functional stakeholders, including Alliance partners, field, commercial and vendor partner teams. The candidate must be strategic, highly organized, flexible, and adept at handling multiple projects with cross functional teams and tight deadlines. This will be a highly visible position interacting with many internal functional groups within Sanofi and external vendors. The position is based in Cambridge and will report to the Senior Director, Patient Support Services Marketing.
We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
**Main Responsibilities:**
+ Develop and maintain a comprehensive overview of the patient treatment experience, including emotional, clinical, and logistical challenges faced by patients and caregivers
+ Spearhead the creation and implementation of the patient/caregiver engagement strategy for PSS, aligning with overall customer engagement objectives
+ Translate engagement strategies into actionable PSS marketing and communication tactics for patients and caregivers
+ Generate and analyze critical patient and program insights to enhance overall patient experience and satisfaction with PSS programs
+ Collaborate with brand marketers to align marketing tactics and share insights on patient/caregiver needs and opportunities
+ Oversee the agency of record in executing PSS patient tactics through promotional review approvals
+ Manage patient material inventory, utilization, print requirements, and logistics
**About You**
**Requirements:**
+ Bachelor's degree in Life Sciences, Business Administration, or a related discipline
+ Minimum of 6 years of biotech and/or pharmaceutical industry marketing experience
+ Proven experience in pharmaceutical brand and/or Patient Support Program management
+ Strong project management and cross-functional collaboration experience
+ Excellent interpersonal, oral, and written communication skills
**Expected Ways of Working:**
+ Demonstrate an enterprise mindset, understanding and responding to both internal and external stakeholder needs
+ Drive strategic alignment and foster collaboration across cross-functional teams, alliance partners, and the patient services organization
+ Maintain clear boundaries while managing multiple priorities
+ Cultivate a culture of transparency, thoughtful risk-taking, and continuous innovation
+ Travel up to 20% of the time
**Why Choose Us?**
+ Bring the miracles of science to life alongside a supportive, future-focused team.
+ Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
+ Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
+ Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
#GD-SG
#LI-GZ
#LI-Onsite
#vhd
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
_US and Puerto Rico Residents Only_
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
_North America Applicants Only_
The salary range for this position is:
$147,000.00 - $212,333.33
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK ( .
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
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Clinical Trainer, Patient Support Services (Per Diem)
Posted 11 days ago
Job Viewed
Job Description
This per diem Clinical Trainer role is aligned with IQVIA's Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a both call center environment and in-person clinical education engagements with patients and healthcare providers. In this project-based, per diem Clinical Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training, with content development as appropriate based upon project assignments. With limited guidance, this role will provide expertise to support training initiatives. The Clinical Trainer will need to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Clinical Trainer Responsibilities**
+ Responsible for the development and delivery of aligned training, as well as foundational and advanced clinical skills training supporting both patients and healthcare providers
+ Function as a subject matter expert and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles, including but not limited to the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of master slide decks, coordination of presenters for live and virtual training events/POAs, development of workshops, leader guides and train-the-trainer events, and reinforcement training activities
+ Consults and collaborates with client medical, commercial, and regulatory leadership, as well as IQVIA program leadership, to identify training needs/gaps and design and deliver training that enhances team effectiveness
**Required Qualifications**
+ Bachelor's degree from an accredited College or University or equivalent experience required
+ 2-years or more experience in training and education in the pharmaceutical or medical device industry, or equivalent experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
+ Must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Workspace must include internet plug-in accessibility
**Preferred Qualifications**
+ Active and Unrestricted RN license with at least five (5) years' clinical experience is preferred
+ At least 2-years' experience as a Clinical Trainer, Clinical Nurse Educator, or Patient Ambassador is preferred
+ Experience in remote/virtual pharmaceutical Call Center providing patient education and support preferred
+ Experience delivering training on Motivational Interviewing with patients preferred
+ Experience with common lab testing and diagnostics (ECG, OCT, ECHO, PFT and genetics) preferred
+ Infusion experience preferred
**Job Requirements:**
+ Ability to collaborate effectively with cross-functional partners
+ Excellent interpersonal, project management and organizational skills
+ Strong foundation in virtual engagement platforms (e.g. MS Teams)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Excellent vendor management skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to establish and maintain effective working relationships with coworkers, managers and clients
+ Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
+ Ability to travel: 20%
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $75 - $110 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
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Clinical Trainer, Patient Support Services (Per Diem)
Posted 5 days ago
Job Viewed
Job Description
This per diem Clinical Trainer role is aligned with IQVIA's Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a both call center environment and in-person clinical education engagements with patients and healthcare providers. In this project-based, per diem Clinical Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training, with content development as appropriate based upon project assignments. With limited guidance, this role will provide expertise to support training initiatives. The Clinical Trainer will need to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Clinical Trainer Responsibilities**
+ Responsible for the development and delivery of aligned training, as well as foundational and advanced clinical skills training supporting both patients and healthcare providers
+ Function as a subject matter expert and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles, including but not limited to the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of master slide decks, coordination of presenters for live and virtual training events/POAs, development of workshops, leader guides and train-the-trainer events, and reinforcement training activities
+ Consults and collaborates with client medical, commercial, and regulatory leadership, as well as IQVIA program leadership, to identify training needs/gaps and design and deliver training that enhances team effectiveness
**Required Qualifications**
+ Bachelor's degree from an accredited College or University or equivalent experience required
+ 2-years or more experience in training and education in the pharmaceutical or medical device industry, or equivalent experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
+ Must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Workspace must include internet plug-in accessibility
**Preferred Qualifications**
+ Active and Unrestricted RN license with at least five (5) years' clinical experience is preferred
+ At least 2-years' experience as a Clinical Trainer, Clinical Nurse Educator, or Patient Ambassador is preferred
+ Experience in remote/virtual pharmaceutical Call Center providing patient education and support preferred
+ Experience delivering training on Motivational Interviewing with patients preferred
+ Experience with common lab testing and diagnostics (ECG, OCT, ECHO, PFT and genetics) preferred
+ Infusion experience preferred
**Job Requirements:**
+ Ability to collaborate effectively with cross-functional partners
+ Excellent interpersonal, project management and organizational skills
+ Strong foundation in virtual engagement platforms (e.g. MS Teams)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Excellent vendor management skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to establish and maintain effective working relationships with coworkers, managers and clients
+ Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
+ Ability to travel: 20%
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $75 - $110 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
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Clinical Trainer, Patient Support Services (Per Diem)
Posted 11 days ago
Job Viewed
Job Description
This per diem Clinical Trainer role is aligned with IQVIA's Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a both call center environment and in-person clinical education engagements with patients and healthcare providers. In this project-based, per diem Clinical Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training, with content development as appropriate based upon project assignments. With limited guidance, this role will provide expertise to support training initiatives. The Clinical Trainer will need to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Clinical Trainer Responsibilities**
+ Responsible for the development and delivery of aligned training, as well as foundational and advanced clinical skills training supporting both patients and healthcare providers
+ Function as a subject matter expert and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles, including but not limited to the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of master slide decks, coordination of presenters for live and virtual training events/POAs, development of workshops, leader guides and train-the-trainer events, and reinforcement training activities
+ Consults and collaborates with client medical, commercial, and regulatory leadership, as well as IQVIA program leadership, to identify training needs/gaps and design and deliver training that enhances team effectiveness
**Required Qualifications**
+ Bachelor's degree from an accredited College or University or equivalent experience required
+ 2-years or more experience in training and education in the pharmaceutical or medical device industry, or equivalent experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
+ Must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Workspace must include internet plug-in accessibility
**Preferred Qualifications**
+ Active and Unrestricted RN license with at least five (5) years' clinical experience is preferred
+ At least 2-years' experience as a Clinical Trainer, Clinical Nurse Educator, or Patient Ambassador is preferred
+ Experience in remote/virtual pharmaceutical Call Center providing patient education and support preferred
+ Experience delivering training on Motivational Interviewing with patients preferred
+ Experience with common lab testing and diagnostics (ECG, OCT, ECHO, PFT and genetics) preferred
+ Infusion experience preferred
**Job Requirements:**
+ Ability to collaborate effectively with cross-functional partners
+ Excellent interpersonal, project management and organizational skills
+ Strong foundation in virtual engagement platforms (e.g. MS Teams)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Excellent vendor management skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to establish and maintain effective working relationships with coworkers, managers and clients
+ Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
+ Ability to travel: 20%
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $75 - $110 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Is this job a match or a miss?
Clinical Trainer, Patient Support Services (Per Diem)
Posted 11 days ago
Job Viewed
Job Description
This per diem Clinical Trainer role is aligned with IQVIA's Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a both call center environment and in-person clinical education engagements with patients and healthcare providers. In this project-based, per diem Clinical Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training, with content development as appropriate based upon project assignments. With limited guidance, this role will provide expertise to support training initiatives. The Clinical Trainer will need to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Clinical Trainer Responsibilities**
+ Responsible for the development and delivery of aligned training, as well as foundational and advanced clinical skills training supporting both patients and healthcare providers
+ Function as a subject matter expert and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles, including but not limited to the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of master slide decks, coordination of presenters for live and virtual training events/POAs, development of workshops, leader guides and train-the-trainer events, and reinforcement training activities
+ Consults and collaborates with client medical, commercial, and regulatory leadership, as well as IQVIA program leadership, to identify training needs/gaps and design and deliver training that enhances team effectiveness
**Required Qualifications**
+ Bachelor's degree from an accredited College or University or equivalent experience required
+ 2-years or more experience in training and education in the pharmaceutical or medical device industry, or equivalent experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
+ Must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Workspace must include internet plug-in accessibility
**Preferred Qualifications**
+ Active and Unrestricted RN license with at least five (5) years' clinical experience is preferred
+ At least 2-years' experience as a Clinical Trainer, Clinical Nurse Educator, or Patient Ambassador is preferred
+ Experience in remote/virtual pharmaceutical Call Center providing patient education and support preferred
+ Experience delivering training on Motivational Interviewing with patients preferred
+ Experience with common lab testing and diagnostics (ECG, OCT, ECHO, PFT and genetics) preferred
+ Infusion experience preferred
**Job Requirements:**
+ Ability to collaborate effectively with cross-functional partners
+ Excellent interpersonal, project management and organizational skills
+ Strong foundation in virtual engagement platforms (e.g. MS Teams)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Excellent vendor management skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to establish and maintain effective working relationships with coworkers, managers and clients
+ Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
+ Ability to travel: 20%
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $75 - $110 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Is this job a match or a miss?
Associate Director, Patient Support Services Analytics Dashboard Strategy and Governance
Posted 4 days ago
Job Viewed
Job Description
**Location:** Cambridge, MA Morristown, NJ
**About the Job**
The Sanofi **Patient Support Services (PSS)** organization is committed to helping patients access our therapies through tailored support programs. These include reimbursement and logistics assistance, financial aid, and patient education. In addition, our field teams and hub partners deliver in-person and virtual support to ensure patients have a seamless experience throughout their treatment journey.
The **PSS Analytics & Reporting** team enables this mission by providing trusted insights, governance, and analytics to guide strategy and execution across the organization.
The **Associate Director, Analytics Dashboard Strategy & Governance** , will lead the end-to-end strategy, execution, and governance of dashboards and performance reporting across Sanofi's Patient Support Services (PSS) organization.
This is a highly visible and hands-on role requiring strong initiative, communication, and technical fluency. The ideal candidate thrives in a fast-paced, matrixed environment - proactively managing priorities, aligning cross-functional workforce teams, and driving deliverables independently.
You will be responsible for the delivery and standardization of dashboards that measure PSS performance across centralized teams. The role requires strategic thinking, operational rigor, and the ability to translate complex data into actionable business insights for senior leadership.
We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
**Main Responsibilities:**
+ Own end-to-end dashboard lifecycle - from requirements gathering through design, data validation, deployment, and maintenance.
+ Drive alignment across field stakeholders, offshore hub teams, and digital partners to ensure consistent KPIs, definitions, and reporting standards.
+ Proactively manage relationships with technical and offshore hub teams to ensure timely and accurate dashboard delivery.
+ Translate business priorities into clear technical requirements for development teams and track progress through completion.
+ Evaluate existing reports and identify opportunities to streamline, consolidate, or automate performance reporting.
+ Establish and maintain dashboard governance policies, including version control, access management, and change tracking.
+ Deliver insights to senior leadership through well-structured analytics summaries and recommendations.
+ Keep stakeholders informed with regular progress updates, risks, and mitigation plans - ensuring transparency and accountability.
+ Champion best practices in visualization, data storytelling, and information design to improve reporting usability and impact.
**About You**
**Basic Qualifications:**
+ Bachelor's degree in Analytics, Business, or a related field preferred; Master's degree strongly preferred.
+ 7+ years of experience in analytics, business intelligence, or data strategy roles within pharma, healthcare, or patient services preferred.
+ Demonstrated success leading complex, cross-functional reporting initiatives with limited supervision.
+ Prior experience in **Patient Support Services** , **Field Operations** , or **Patient Hub environments** strongly preferred
**Technical Expertise**
+ Strong proficiency with Power BI (preferred) or similar BI tools (e.g., Tableau, Qlik).
+ Solid understanding of data governance, KPI standardization, and dashboard development lifecycle.
+ Experience working closely with digital/data engineering teams and managing offshore analytics or reporting resources.
+ Ability to translate business requirements into technical deliverables and track execution to completion.
+ Familiarity with data sources supporting patient access programs (e.g., Salesforce health cloud, Veeva, call centers, field data etc.).
**Leadership & Core Competencies**
+ Proactive leader who takes ownership and drives progress independently.
+ Strong communicator who ensures stakeholders are informed and aligned at every stage.
+ Results-driven operator who can push projects through ambiguity and competing priorities.
+ Cross-functional influencer who can motivate technical, offshore, and business teams to deliver collaboratively.
+ Strategic thinker with attention to detail - equally comfortable defining the vision and managing the execution.
**Why Choose Us?**
+ Bring the miracles of science to life alongside a supportive, future-focused team.
+ Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
+ Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
+ Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
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**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
_US and Puerto Rico Residents Only_
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
_North America Applicants Only_
The salary range for this position is:
$125,250.00 - $208,750.00
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK ( .
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
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