47,139 Patient Support Services jobs in the United States
Associate Director, Patient Support Services
94404 Foster City, California
Gilead Sciences, Inc.
Posted 10 days ago
Job Viewed
Job Description
At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
**Job Description**
**Key Responsibilities:**
The Associate Director, Patient Access Solutions is a position responsible for the strategic oversight of the Patient Access Solutions Liver program. This position and team are responsible for the patient/provider experience, operational excellence, service quality, operational efficiency, and overall engagement of patient support programs. This role oversees the selection, management and quality assurance of third-party providers who partner to deliver key patient and access services. This leader needs to be able to design, plan, and pull through appropriate market-leading programs and support ensuring efficient, effective, compliant execution through vendors, and manage continuous improvement on an ongoing basis. To do so, the candidate will be required to have familiarity with the relevant customer/market needs and solutions, through strategy and operations management, including a high level of engagement with various internal and external partners, with a strong understanding of compliance as it relates to patient support programs.
This role will be responsible for establishing a patient support strategy for each program he/ she/they support, including leading and supporting the development and maintaining collateral that is provided to our field teams (i.e., MSLs, Nurses, Sales and FRM teams, etc.), healthcare providers, managed market customers (i.e., Payers and Specialty Pharmacies) and patients that is in line with brand team objectives. This role will also drive patient access market research and understanding of complex managed market environments to drive strategic improvements to the Gilead patient support programs. In addition, this role will lead and establish the FRM coordination needs for yearly Mid-year, National and ad hoc meetings, working with the FRM team leads determining workshops, training and requirements for FRM involvement during these meetings.
This role will require a seasoned pharmaceutical industry professional with strong knowledge of the Liver Therapeutic Area; with proven skills accomplished in launching and maintaining patient support programs, including design and delivery, with strong knowledge of FRM support, rare disease, pharmacy and health care reimbursement practices, Co-pay financial support, and its related compliance and regulatory requirements.
It will be imperative that this role works very closely with the Brand and field Leadership teams to ensure strategic initiatives are well planned, executed and maintained. This role is expected to collaborate with cross functional leadership roles including but not limited to:
+ FRM and Patient Support Strategy and Operations teams to successfully plan, budget and execute new and improved patient support offerings as well as address program enhancements.
+ Trade team to ensure effective, ongoing communication is in place with contracted Specialty Pharmacies.
+ Commercial Legal to review potential patient support program enhancements.
We value a leadership approach that is based and built on an understanding of the facts and potential solutions pertinent to patient support programs. We value a style that is informed by active and thoughtful engagement of our internal and external partners, the patients who need our products, and various stakeholders that support us in achieving our patient support mission. We desire a leader who can quickly understand the needs of the organization and can adapt to changing and/or challenging conditions, at a moment's notice.
**RESPONSIBILITIES MAY INCLUDE THE FOLLOWING:**
+ Lead the development, and execution of patient support programs to ensure exceptional customer experience and appropriate, compliant, operational excellence, including designing and developing materials for field teams.
+ Manage and provide oversight of dept. budget, meeting expected yearly program and project budgets.
+ Sets the framework for customer experience and program strategy (inclusive of financial support, digital/electronic tools, and data needs) and drives both thought leadership and overall execution of patient support strategy and related tactics.
+ Provides the overall patient services strategy for specific assigned therapeutic area, in collaboration with brand partners.
+ Design and launch the development and implementation of optimal patient support strategies and ongoing assessment of the suitability of those strategies (in compliance with good governance that aligns with corporate guidelines)
+ Use of specific analytical tools and support systems that may be utilized to effectively manage programs, vendors, and account relationships.
+ Effective and collaborative working relationships with external business partners, including patient services/Hub vendors, specialty pharmacies, consultants, and data analytics vendors, as well as internal departments such as Marketing, Analytics, Training, Compliance, Medical, Regulatory, and Legal
+ Liaise with leadership teams, Brand, Field Sales, Managed Markets Account Managers, and Trade Account Managers
+ Works collaboratively with patient support leadership to ensure program visions and objectives are upheld while still supporting individual brand team objectives.
**Qualifications**
+ BS/BA required along with 10+ years of related experience in the pharmaceutical, medical device, or biotech industry.
+ Prior leadership roles in Patient Services, or other relevant market access service delivery function with comparable types of programs
+ Prior experience in long term strategy and execution
+ Experience managing vendors including consultants, agencies of record and third-party data suppliers.
+ In-depth knowledge of health care reimbursement practices, services, technologies, and related compliance and regulatory requirements.
+ Capable of engaging senior management on patient services, customer experience, and financial matters.
+ Experienced proven people management skills, leading patient Access teams; including leading without direct authority.
**Expected Competencies:**
+ Dealing with ambiguity
+ Proven experience developing and fully executing patient access programs.
+ Exceptional written, verbal and presentation skills
+ Vendor Management
+ Building and leading teams
+ Leading without authority
+ Project management
+ Strategic planning and execution
+ Analytical thinking and problem solving
+ Comfortable with data analytics and presentation of findings
+ Financial budget management
+ Effective organizational management
+ Strong negotiation skills
+ Strong organizational skills; attention to detail
+ Proficient competency using Word, Excel and PowerPoint
+ Ability to multitask and manage multiple parallel projects.
+ Ability to work with minimal supervision.
The salary range for this position is: $182,070.00 - $235,620.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.
For additional benefits information, visit:
Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
**For jobs in the United States:**
Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.
For more information about equal employment opportunity protections, please view the 'Know Your Rights' ( poster.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT ( RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
PAY TRANSPARENCY NONDISCRIMINATION PROVISION ( environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
**For Current Gilead Employees and Contractors:**
Please apply via the Internal Career Opportunities portal in Workday.
Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.
Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
**Job Description**
**Key Responsibilities:**
The Associate Director, Patient Access Solutions is a position responsible for the strategic oversight of the Patient Access Solutions Liver program. This position and team are responsible for the patient/provider experience, operational excellence, service quality, operational efficiency, and overall engagement of patient support programs. This role oversees the selection, management and quality assurance of third-party providers who partner to deliver key patient and access services. This leader needs to be able to design, plan, and pull through appropriate market-leading programs and support ensuring efficient, effective, compliant execution through vendors, and manage continuous improvement on an ongoing basis. To do so, the candidate will be required to have familiarity with the relevant customer/market needs and solutions, through strategy and operations management, including a high level of engagement with various internal and external partners, with a strong understanding of compliance as it relates to patient support programs.
This role will be responsible for establishing a patient support strategy for each program he/ she/they support, including leading and supporting the development and maintaining collateral that is provided to our field teams (i.e., MSLs, Nurses, Sales and FRM teams, etc.), healthcare providers, managed market customers (i.e., Payers and Specialty Pharmacies) and patients that is in line with brand team objectives. This role will also drive patient access market research and understanding of complex managed market environments to drive strategic improvements to the Gilead patient support programs. In addition, this role will lead and establish the FRM coordination needs for yearly Mid-year, National and ad hoc meetings, working with the FRM team leads determining workshops, training and requirements for FRM involvement during these meetings.
This role will require a seasoned pharmaceutical industry professional with strong knowledge of the Liver Therapeutic Area; with proven skills accomplished in launching and maintaining patient support programs, including design and delivery, with strong knowledge of FRM support, rare disease, pharmacy and health care reimbursement practices, Co-pay financial support, and its related compliance and regulatory requirements.
It will be imperative that this role works very closely with the Brand and field Leadership teams to ensure strategic initiatives are well planned, executed and maintained. This role is expected to collaborate with cross functional leadership roles including but not limited to:
+ FRM and Patient Support Strategy and Operations teams to successfully plan, budget and execute new and improved patient support offerings as well as address program enhancements.
+ Trade team to ensure effective, ongoing communication is in place with contracted Specialty Pharmacies.
+ Commercial Legal to review potential patient support program enhancements.
We value a leadership approach that is based and built on an understanding of the facts and potential solutions pertinent to patient support programs. We value a style that is informed by active and thoughtful engagement of our internal and external partners, the patients who need our products, and various stakeholders that support us in achieving our patient support mission. We desire a leader who can quickly understand the needs of the organization and can adapt to changing and/or challenging conditions, at a moment's notice.
**RESPONSIBILITIES MAY INCLUDE THE FOLLOWING:**
+ Lead the development, and execution of patient support programs to ensure exceptional customer experience and appropriate, compliant, operational excellence, including designing and developing materials for field teams.
+ Manage and provide oversight of dept. budget, meeting expected yearly program and project budgets.
+ Sets the framework for customer experience and program strategy (inclusive of financial support, digital/electronic tools, and data needs) and drives both thought leadership and overall execution of patient support strategy and related tactics.
+ Provides the overall patient services strategy for specific assigned therapeutic area, in collaboration with brand partners.
+ Design and launch the development and implementation of optimal patient support strategies and ongoing assessment of the suitability of those strategies (in compliance with good governance that aligns with corporate guidelines)
+ Use of specific analytical tools and support systems that may be utilized to effectively manage programs, vendors, and account relationships.
+ Effective and collaborative working relationships with external business partners, including patient services/Hub vendors, specialty pharmacies, consultants, and data analytics vendors, as well as internal departments such as Marketing, Analytics, Training, Compliance, Medical, Regulatory, and Legal
+ Liaise with leadership teams, Brand, Field Sales, Managed Markets Account Managers, and Trade Account Managers
+ Works collaboratively with patient support leadership to ensure program visions and objectives are upheld while still supporting individual brand team objectives.
**Qualifications**
+ BS/BA required along with 10+ years of related experience in the pharmaceutical, medical device, or biotech industry.
+ Prior leadership roles in Patient Services, or other relevant market access service delivery function with comparable types of programs
+ Prior experience in long term strategy and execution
+ Experience managing vendors including consultants, agencies of record and third-party data suppliers.
+ In-depth knowledge of health care reimbursement practices, services, technologies, and related compliance and regulatory requirements.
+ Capable of engaging senior management on patient services, customer experience, and financial matters.
+ Experienced proven people management skills, leading patient Access teams; including leading without direct authority.
**Expected Competencies:**
+ Dealing with ambiguity
+ Proven experience developing and fully executing patient access programs.
+ Exceptional written, verbal and presentation skills
+ Vendor Management
+ Building and leading teams
+ Leading without authority
+ Project management
+ Strategic planning and execution
+ Analytical thinking and problem solving
+ Comfortable with data analytics and presentation of findings
+ Financial budget management
+ Effective organizational management
+ Strong negotiation skills
+ Strong organizational skills; attention to detail
+ Proficient competency using Word, Excel and PowerPoint
+ Ability to multitask and manage multiple parallel projects.
+ Ability to work with minimal supervision.
The salary range for this position is: $182,070.00 - $235,620.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.
For additional benefits information, visit:
Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
**For jobs in the United States:**
Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.
For more information about equal employment opportunity protections, please view the 'Know Your Rights' ( poster.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT ( RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
PAY TRANSPARENCY NONDISCRIMINATION PROVISION ( environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
**For Current Gilead Employees and Contractors:**
Please apply via the Internal Career Opportunities portal in Workday.
Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.
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0
Senior Manager, Patient Support Services
08544 Princeton, New Jersey
Sun Pharmaceuticals, Inc
Posted 3 days ago
Job Viewed
Job Description
Sun Pharmaceuticals Industries Inc. is the fourth largest generic pharmaceutical company in theworld, and rapidly building our brand presence. We manufacture, market and distributepharmaceuticals to the nations largest wholesalers, distributors, warehousing and non-warehousing chain drugstores as well as managed care providers. Our goal is to continue todevelop and market quality products that bring value to our customers and ultimately thepatient. Current manufacturing capabilities allow Sun Pharma to develop products across mosttherapeutic categories.
At Sun Pharma we believe our people are an invaluable asset. Our culturally diverse workforce is one of our biggest strengths, along with the rich experience they bring across varied skill-sets. We are proud that our global workforce is bound by our common values.
**Job Summary:**
The Senior Manager, Patient Support Services reports to the Director, Patient Support Services and Operations and is a key role within the patient services team, responsible for ensuring an optimal overall patient support service experience for healthcare providers (HCPs) and patients that leads to speed to therapy and high touch support. Responsibilities include identifying potential gaps in operational processes and providing immediate and long term solutions by effectively and expeditiously managing escalations and conducting routine audits. This individual will engage, collaborate and interact with internal stakeholders including Sales Leadership, Field Sales, Brand Marketing, Payer Marketing, Market Access, FRM Leadership and FRMs, the Training Department.
This role is accountable for managing Hub vendor performance and customer interactions. Will oversee that the programs are operating according to defined terms and conditions, ensuring Hub vendor performance aligns with contractual expectations, desired patient outcomes within budget parameters.
**Responsibilities:**
+ Participates in New Program Design and Implementation
+ Works with Operations Team to Improve Processes:
+ Identify workflow inefficiencies and gaps through audits and call reviews.
+ Propose and support implementation of process enhancements to improve speed to therapy and the overall hub experience.
+ Identify ways to overcome access barriers such as obtaining authorization or medical exceptions for uncovered drugs
+ Case Escalation Management:
+ Manage daily inbound escalations for collaborating with the vendor escalation team to ensure timely resolution.
+ Uncover root causes and propose immediate and long term solutions to AD, Patient Support Services Operations.
+ Communicate resolution outcomes with key stakeholders.
+ Case Auditing & Oversight:
+ Conduct routine audits Audit to assess quality, accuracy, and compliance with hub processes.
+ Oversee Free Goods Programs
+ Ensure programs met and adhere to legal, regulatory and compliance standards.
+ Monitor hub process and free goods dispensing pharmacy to ensure operational flows are being followed, recommend course corrections, when needed.
+ Monitor and ensure program(s) terms and conditions are in line with competitors in the marketplace
+ Manage Hub vendor Performance and Relationships
+ Join weekly and ad hoc meetings with Hub vendor and specialty pharmacies to identify and close operational gaps.
+ Monitor specialty pharmacy (SP) triages, including early access programs (EAP), patient assistance programs (PAP), and assist with pull through by engaging Field Reimbursement Manager.
+ Oversee the hub vendors interactions with HCPs, patients, insurer and specialty pharmacies
+ Cross-functional Collaboration:
+ Partner with Medical, Legal, Compliance, Field Reimbursement, Market Access, and Brand teams to ensure program alignment and compliance.
+ Serve as a key stakeholder in vendor selection, contract negotiation, and ongoing relationship management for all programs.
+ Develop and lead training for sales and FRM team (ability to put large amounts of information in a concise format and comfortable presenting in front of 50+ people.
**Education & Qualifications:**
+ Minimum of a Bachelors degree, advanced degree preferred.
+ Minimum of five (5) years of experience in patient services, case management, or hub operations
+ Familiarity with specialty pharmacy workflows, EAP/PAP programs, and payer landscapes
+ Strong understanding of legal, regulatory and compliance guidelines associated with free goods programs
+ Strong analytical and auditing skills with the ability to identify patterns and recommend solutions
+ Excellent communication and organizational skills
+ Proficiency in CRM systems (e.g., Salesforce)
+ Prior experience working with FRMs or SPLs
+ Background in pharmaceutical or healthcare services industry
+ Comfortable with a dynamic, fast-paced work environment
The presently-anticipated base compensation pay range for this position is $145,000 to $177,500. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Incentive Compensation Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.
The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.
**Notice to Agency and Search Firm Representatives:**
Sun Pharmaceuticals (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Sun employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Sun. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.
At Sun Pharma we believe our people are an invaluable asset. Our culturally diverse workforce is one of our biggest strengths, along with the rich experience they bring across varied skill-sets. We are proud that our global workforce is bound by our common values.
**Job Summary:**
The Senior Manager, Patient Support Services reports to the Director, Patient Support Services and Operations and is a key role within the patient services team, responsible for ensuring an optimal overall patient support service experience for healthcare providers (HCPs) and patients that leads to speed to therapy and high touch support. Responsibilities include identifying potential gaps in operational processes and providing immediate and long term solutions by effectively and expeditiously managing escalations and conducting routine audits. This individual will engage, collaborate and interact with internal stakeholders including Sales Leadership, Field Sales, Brand Marketing, Payer Marketing, Market Access, FRM Leadership and FRMs, the Training Department.
This role is accountable for managing Hub vendor performance and customer interactions. Will oversee that the programs are operating according to defined terms and conditions, ensuring Hub vendor performance aligns with contractual expectations, desired patient outcomes within budget parameters.
**Responsibilities:**
+ Participates in New Program Design and Implementation
+ Works with Operations Team to Improve Processes:
+ Identify workflow inefficiencies and gaps through audits and call reviews.
+ Propose and support implementation of process enhancements to improve speed to therapy and the overall hub experience.
+ Identify ways to overcome access barriers such as obtaining authorization or medical exceptions for uncovered drugs
+ Case Escalation Management:
+ Manage daily inbound escalations for collaborating with the vendor escalation team to ensure timely resolution.
+ Uncover root causes and propose immediate and long term solutions to AD, Patient Support Services Operations.
+ Communicate resolution outcomes with key stakeholders.
+ Case Auditing & Oversight:
+ Conduct routine audits Audit to assess quality, accuracy, and compliance with hub processes.
+ Oversee Free Goods Programs
+ Ensure programs met and adhere to legal, regulatory and compliance standards.
+ Monitor hub process and free goods dispensing pharmacy to ensure operational flows are being followed, recommend course corrections, when needed.
+ Monitor and ensure program(s) terms and conditions are in line with competitors in the marketplace
+ Manage Hub vendor Performance and Relationships
+ Join weekly and ad hoc meetings with Hub vendor and specialty pharmacies to identify and close operational gaps.
+ Monitor specialty pharmacy (SP) triages, including early access programs (EAP), patient assistance programs (PAP), and assist with pull through by engaging Field Reimbursement Manager.
+ Oversee the hub vendors interactions with HCPs, patients, insurer and specialty pharmacies
+ Cross-functional Collaboration:
+ Partner with Medical, Legal, Compliance, Field Reimbursement, Market Access, and Brand teams to ensure program alignment and compliance.
+ Serve as a key stakeholder in vendor selection, contract negotiation, and ongoing relationship management for all programs.
+ Develop and lead training for sales and FRM team (ability to put large amounts of information in a concise format and comfortable presenting in front of 50+ people.
**Education & Qualifications:**
+ Minimum of a Bachelors degree, advanced degree preferred.
+ Minimum of five (5) years of experience in patient services, case management, or hub operations
+ Familiarity with specialty pharmacy workflows, EAP/PAP programs, and payer landscapes
+ Strong understanding of legal, regulatory and compliance guidelines associated with free goods programs
+ Strong analytical and auditing skills with the ability to identify patterns and recommend solutions
+ Excellent communication and organizational skills
+ Proficiency in CRM systems (e.g., Salesforce)
+ Prior experience working with FRMs or SPLs
+ Background in pharmaceutical or healthcare services industry
+ Comfortable with a dynamic, fast-paced work environment
The presently-anticipated base compensation pay range for this position is $145,000 to $177,500. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Incentive Compensation Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.
The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.
**Notice to Agency and Search Firm Representatives:**
Sun Pharmaceuticals (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Sun employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Sun. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.
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1
Senior Director, Training Patient Support Services
02238
Sanofi Group
Posted 12 days ago
Job Viewed
Job Description
**Job Title:** Senior Director, Training Patient Support Services
**Location** : Cambridge, MA, Morristown, NJ
**About the Job**
The Commercial/PSS Training and Leadership Development Team is responsible for the design and delivery of all training needs for field based and some internal based professionals who interact with our customers. We prepare our colleagues for successful interactions our diverse customer base.
We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
**Main Responsibilities:**
+ The Director of PSS Training has responsibility for supporting PSS training needs across therapeutic areas.
+ This person will have responsibility for strategic planning and implementation of world class, process, and any/all necessary PSS related training and skill-based training via eLearning, live meetings, and virtual training and on demand training courses.
+ This person will also need to provide consistencies across the TAs, where applicable.
+ Develop, with the PSS Leadership team, the training and development function for the PSS team as well as other PSS trainings for the Business Unit as needed.
+ The Director of Training PSS will have responsibility for on-the-ground execution and deployment of training experiences. Assist in the development and execution of comprehensive strategic and tactical plans to support the short- and long-term objectives of the PSS team.
**This includes responsibility for implementation and continuous improvement to the following work streams:**
+ PSS Onboarding
+ New hire training programs and curriculum
+ Field Training
+ Collaboration/Coordination with "One PSS" training initiatives
+ Build a sustainable ongoing learning journey for PSS Teams (field and home office).
+ Work closely with all cross functional teams (sales, marketing, market access, etc.) to ensure appropriate integration materials into all new hire and ongoing learning training programs.
+ Manage, design, and deliver training materials for National Meetings and Area/Zone and Regional, in close coordination with "One PSS" leadership, PSS Leadership, Sales, Marketing, and any other relevant cross functional teams.
+ Incorporate technology and gamification for end user engagement.
+ Ensures budgets and schedules meet corporate requirements.
+ Select, develop, and manage relationships with key agency partners.
+ Provide a high level of strategic analysis and planning with the ability to work with and manage demands and expectations from multiple internal customers.
+ Contribute to the "One PSS" training strategy as that continues to be built and evolve by joining a project team to harmonize approach across TA PSS teams.
**About You**
+ BA/BS Degree required, preferably in life science or business. MBA a plus.
+ Ideal candidate will have 8 plus years of relevant pharmaceutical/biotech industry experience
+ Ideal candidate will have experience in specialty pharmaceuticals or biologics, with knowledge of the specialty pharmacy/HUB services environment.
+ Proven communication skills with a well-developed ability to efficiently and productively communicate both verbally and in writing
+ Ability to influence, collaborate and interact effectively with senior leadership team and cross functional team members.
**Why Choose Us?**
+ Bring the miracles of science to life alongside a supportive, future-focused team.
+ Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
+ Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
+ Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
#GD-SP
#LI-SP
#LI-Onsite
#vhd
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
_US and Puerto Rico Residents Only_
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
_North America Applicants Only_
The salary range for this position is:
$180,000.00 - $260,000.00
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK ( .
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
**Location** : Cambridge, MA, Morristown, NJ
**About the Job**
The Commercial/PSS Training and Leadership Development Team is responsible for the design and delivery of all training needs for field based and some internal based professionals who interact with our customers. We prepare our colleagues for successful interactions our diverse customer base.
We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
**Main Responsibilities:**
+ The Director of PSS Training has responsibility for supporting PSS training needs across therapeutic areas.
+ This person will have responsibility for strategic planning and implementation of world class, process, and any/all necessary PSS related training and skill-based training via eLearning, live meetings, and virtual training and on demand training courses.
+ This person will also need to provide consistencies across the TAs, where applicable.
+ Develop, with the PSS Leadership team, the training and development function for the PSS team as well as other PSS trainings for the Business Unit as needed.
+ The Director of Training PSS will have responsibility for on-the-ground execution and deployment of training experiences. Assist in the development and execution of comprehensive strategic and tactical plans to support the short- and long-term objectives of the PSS team.
**This includes responsibility for implementation and continuous improvement to the following work streams:**
+ PSS Onboarding
+ New hire training programs and curriculum
+ Field Training
+ Collaboration/Coordination with "One PSS" training initiatives
+ Build a sustainable ongoing learning journey for PSS Teams (field and home office).
+ Work closely with all cross functional teams (sales, marketing, market access, etc.) to ensure appropriate integration materials into all new hire and ongoing learning training programs.
+ Manage, design, and deliver training materials for National Meetings and Area/Zone and Regional, in close coordination with "One PSS" leadership, PSS Leadership, Sales, Marketing, and any other relevant cross functional teams.
+ Incorporate technology and gamification for end user engagement.
+ Ensures budgets and schedules meet corporate requirements.
+ Select, develop, and manage relationships with key agency partners.
+ Provide a high level of strategic analysis and planning with the ability to work with and manage demands and expectations from multiple internal customers.
+ Contribute to the "One PSS" training strategy as that continues to be built and evolve by joining a project team to harmonize approach across TA PSS teams.
**About You**
+ BA/BS Degree required, preferably in life science or business. MBA a plus.
+ Ideal candidate will have 8 plus years of relevant pharmaceutical/biotech industry experience
+ Ideal candidate will have experience in specialty pharmaceuticals or biologics, with knowledge of the specialty pharmacy/HUB services environment.
+ Proven communication skills with a well-developed ability to efficiently and productively communicate both verbally and in writing
+ Ability to influence, collaborate and interact effectively with senior leadership team and cross functional team members.
**Why Choose Us?**
+ Bring the miracles of science to life alongside a supportive, future-focused team.
+ Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
+ Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
+ Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
#GD-SP
#LI-SP
#LI-Onsite
#vhd
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
_US and Puerto Rico Residents Only_
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
_North America Applicants Only_
The salary range for this position is:
$180,000.00 - $260,000.00
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK ( .
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
View Now
2
Trainer, Patient Support Services (Per Diem)
27722 Durham, North Carolina
IQVIA
Posted 4 days ago
Job Viewed
Job Description
**Trainer, Patient Support Services (Per Diem)**
This per diem Trainer role is aligned with IQVIA's Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment. In this project-based, per diem Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training, with content development as appropriate based upon project assignments, for the following roles on an as needed basis determined by project needs:
+ Care Managers (responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status)
+ Pharmacy Support (responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected)
With limited guidance, this role will provide expertise to support general and program specific training initiatives as assigned. The Trainer needs to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Patient Support Services Training - Responsibilities**
+ Responsible for the delivery of compliant role and program specific training, as well as foundational and advanced customer engagement skills training. May also include content development as appropriate based upon project assignments
+ Function as a subject matter expert for patient support services and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles in a compliant manner. Responsibilities include, but not limited to, the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of primary slide decks and systems training user guides, coordination of presenters for live and virtual training events, development of workshops, and on-going refresh/reinforcement training activities
+ Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness
**Required Qualifications**
+ Bachelor's degree from an accredited College/University or equivalent experience required
+ 2-years or more experience in training and education in the pharmaceutical or medical device industry, or equivalent experience required
+ Experience in pharmacy operations/claims processing or equivalent experience required
+ Experience managing benefit investigation and coverage eligibility, along with completing prior authorizations required
+ Call Center experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
+ Must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Workspace must include internet plug-in accessibility.
**Preferred Qualifications**
+ Medical Billing and Coding Certification preferred
+ Field Reimbursement experience preferred
**Job Requirements**
+ Ability to collaborate effectively with cross-functional partners in a matrix team environment
+ Excellent interpersonal, project management and organizational skills
+ Strong foundation in virtual engagement platforms (e.g. MS Teams)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to establish and maintain effective working relationships with co-workers, managers, and clients
+ Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
+ Ability to travel: 20%
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $40 - $45 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This per diem Trainer role is aligned with IQVIA's Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment. In this project-based, per diem Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training, with content development as appropriate based upon project assignments, for the following roles on an as needed basis determined by project needs:
+ Care Managers (responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status)
+ Pharmacy Support (responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected)
With limited guidance, this role will provide expertise to support general and program specific training initiatives as assigned. The Trainer needs to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Patient Support Services Training - Responsibilities**
+ Responsible for the delivery of compliant role and program specific training, as well as foundational and advanced customer engagement skills training. May also include content development as appropriate based upon project assignments
+ Function as a subject matter expert for patient support services and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles in a compliant manner. Responsibilities include, but not limited to, the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of primary slide decks and systems training user guides, coordination of presenters for live and virtual training events, development of workshops, and on-going refresh/reinforcement training activities
+ Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness
**Required Qualifications**
+ Bachelor's degree from an accredited College/University or equivalent experience required
+ 2-years or more experience in training and education in the pharmaceutical or medical device industry, or equivalent experience required
+ Experience in pharmacy operations/claims processing or equivalent experience required
+ Experience managing benefit investigation and coverage eligibility, along with completing prior authorizations required
+ Call Center experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
+ Must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Workspace must include internet plug-in accessibility.
**Preferred Qualifications**
+ Medical Billing and Coding Certification preferred
+ Field Reimbursement experience preferred
**Job Requirements**
+ Ability to collaborate effectively with cross-functional partners in a matrix team environment
+ Excellent interpersonal, project management and organizational skills
+ Strong foundation in virtual engagement platforms (e.g. MS Teams)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to establish and maintain effective working relationships with co-workers, managers, and clients
+ Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
+ Ability to travel: 20%
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $40 - $45 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
View Now
3
Trainer, Patient Support Services (Per Diem)
07974 New Providence, New Jersey
IQVIA
Posted 4 days ago
Job Viewed
Job Description
**Trainer, Patient Support Services (Per Diem)**
This per diem Trainer role is aligned with IQVIA's Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment. In this project-based, per diem Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training, with content development as appropriate based upon project assignments, for the following roles on an as needed basis determined by project needs:
+ Care Managers (responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status)
+ Pharmacy Support (responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected)
With limited guidance, this role will provide expertise to support general and program specific training initiatives as assigned. The Trainer needs to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Patient Support Services Training - Responsibilities**
+ Responsible for the delivery of compliant role and program specific training, as well as foundational and advanced customer engagement skills training. May also include content development as appropriate based upon project assignments
+ Function as a subject matter expert for patient support services and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles in a compliant manner. Responsibilities include, but not limited to, the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of primary slide decks and systems training user guides, coordination of presenters for live and virtual training events, development of workshops, and on-going refresh/reinforcement training activities
+ Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness
**Required Qualifications**
+ Bachelor's degree from an accredited College/University or equivalent experience required
+ 2-years or more experience in training and education in the pharmaceutical or medical device industry, or equivalent experience required
+ Experience in pharmacy operations/claims processing or equivalent experience required
+ Experience managing benefit investigation and coverage eligibility, along with completing prior authorizations required
+ Call Center experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
+ Must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Workspace must include internet plug-in accessibility.
**Preferred Qualifications**
+ Medical Billing and Coding Certification preferred
+ Field Reimbursement experience preferred
**Job Requirements**
+ Ability to collaborate effectively with cross-functional partners in a matrix team environment
+ Excellent interpersonal, project management and organizational skills
+ Strong foundation in virtual engagement platforms (e.g. MS Teams)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to establish and maintain effective working relationships with co-workers, managers, and clients
+ Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
+ Ability to travel: 20%
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $40 - $45 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This per diem Trainer role is aligned with IQVIA's Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment. In this project-based, per diem Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training, with content development as appropriate based upon project assignments, for the following roles on an as needed basis determined by project needs:
+ Care Managers (responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status)
+ Pharmacy Support (responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected)
With limited guidance, this role will provide expertise to support general and program specific training initiatives as assigned. The Trainer needs to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Patient Support Services Training - Responsibilities**
+ Responsible for the delivery of compliant role and program specific training, as well as foundational and advanced customer engagement skills training. May also include content development as appropriate based upon project assignments
+ Function as a subject matter expert for patient support services and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles in a compliant manner. Responsibilities include, but not limited to, the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of primary slide decks and systems training user guides, coordination of presenters for live and virtual training events, development of workshops, and on-going refresh/reinforcement training activities
+ Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness
**Required Qualifications**
+ Bachelor's degree from an accredited College/University or equivalent experience required
+ 2-years or more experience in training and education in the pharmaceutical or medical device industry, or equivalent experience required
+ Experience in pharmacy operations/claims processing or equivalent experience required
+ Experience managing benefit investigation and coverage eligibility, along with completing prior authorizations required
+ Call Center experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
+ Must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Workspace must include internet plug-in accessibility.
**Preferred Qualifications**
+ Medical Billing and Coding Certification preferred
+ Field Reimbursement experience preferred
**Job Requirements**
+ Ability to collaborate effectively with cross-functional partners in a matrix team environment
+ Excellent interpersonal, project management and organizational skills
+ Strong foundation in virtual engagement platforms (e.g. MS Teams)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to establish and maintain effective working relationships with co-workers, managers, and clients
+ Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
+ Ability to travel: 20%
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $40 - $45 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
View Now
4
Trainer, Patient Support Services (Per Diem)
07054 Parsippany, New Jersey
IQVIA
Posted 4 days ago
Job Viewed
Job Description
**Trainer, Patient Support Services (Per Diem)**
This per diem Trainer role is aligned with IQVIA's Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment. In this project-based, per diem Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training, with content development as appropriate based upon project assignments, for the following roles on an as needed basis determined by project needs:
+ Care Managers (responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status)
+ Pharmacy Support (responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected)
With limited guidance, this role will provide expertise to support general and program specific training initiatives as assigned. The Trainer needs to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Patient Support Services Training - Responsibilities**
+ Responsible for the delivery of compliant role and program specific training, as well as foundational and advanced customer engagement skills training. May also include content development as appropriate based upon project assignments
+ Function as a subject matter expert for patient support services and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles in a compliant manner. Responsibilities include, but not limited to, the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of primary slide decks and systems training user guides, coordination of presenters for live and virtual training events, development of workshops, and on-going refresh/reinforcement training activities
+ Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness
**Required Qualifications**
+ Bachelor's degree from an accredited College/University or equivalent experience required
+ 2-years or more experience in training and education in the pharmaceutical or medical device industry, or equivalent experience required
+ Experience in pharmacy operations/claims processing or equivalent experience required
+ Experience managing benefit investigation and coverage eligibility, along with completing prior authorizations required
+ Call Center experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
+ Must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Workspace must include internet plug-in accessibility.
**Preferred Qualifications**
+ Medical Billing and Coding Certification preferred
+ Field Reimbursement experience preferred
**Job Requirements**
+ Ability to collaborate effectively with cross-functional partners in a matrix team environment
+ Excellent interpersonal, project management and organizational skills
+ Strong foundation in virtual engagement platforms (e.g. MS Teams)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to establish and maintain effective working relationships with co-workers, managers, and clients
+ Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
+ Ability to travel: 20%
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $40 - $45 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This per diem Trainer role is aligned with IQVIA's Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment. In this project-based, per diem Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training, with content development as appropriate based upon project assignments, for the following roles on an as needed basis determined by project needs:
+ Care Managers (responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status)
+ Pharmacy Support (responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected)
With limited guidance, this role will provide expertise to support general and program specific training initiatives as assigned. The Trainer needs to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Patient Support Services Training - Responsibilities**
+ Responsible for the delivery of compliant role and program specific training, as well as foundational and advanced customer engagement skills training. May also include content development as appropriate based upon project assignments
+ Function as a subject matter expert for patient support services and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles in a compliant manner. Responsibilities include, but not limited to, the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of primary slide decks and systems training user guides, coordination of presenters for live and virtual training events, development of workshops, and on-going refresh/reinforcement training activities
+ Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness
**Required Qualifications**
+ Bachelor's degree from an accredited College/University or equivalent experience required
+ 2-years or more experience in training and education in the pharmaceutical or medical device industry, or equivalent experience required
+ Experience in pharmacy operations/claims processing or equivalent experience required
+ Experience managing benefit investigation and coverage eligibility, along with completing prior authorizations required
+ Call Center experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
+ Must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Workspace must include internet plug-in accessibility.
**Preferred Qualifications**
+ Medical Billing and Coding Certification preferred
+ Field Reimbursement experience preferred
**Job Requirements**
+ Ability to collaborate effectively with cross-functional partners in a matrix team environment
+ Excellent interpersonal, project management and organizational skills
+ Strong foundation in virtual engagement platforms (e.g. MS Teams)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to establish and maintain effective working relationships with co-workers, managers, and clients
+ Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
+ Ability to travel: 20%
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $40 - $45 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
View Now
5
Trainer, Patient Support Services (Per Diem)
19406 King Of Prussia, Pennsylvania
IQVIA
Posted 4 days ago
Job Viewed
Job Description
**Trainer, Patient Support Services (Per Diem)**
This per diem Trainer role is aligned with IQVIA's Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment. In this project-based, per diem Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training, with content development as appropriate based upon project assignments, for the following roles on an as needed basis determined by project needs:
+ Care Managers (responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status)
+ Pharmacy Support (responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected)
With limited guidance, this role will provide expertise to support general and program specific training initiatives as assigned. The Trainer needs to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Patient Support Services Training - Responsibilities**
+ Responsible for the delivery of compliant role and program specific training, as well as foundational and advanced customer engagement skills training. May also include content development as appropriate based upon project assignments
+ Function as a subject matter expert for patient support services and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles in a compliant manner. Responsibilities include, but not limited to, the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of primary slide decks and systems training user guides, coordination of presenters for live and virtual training events, development of workshops, and on-going refresh/reinforcement training activities
+ Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness
**Required Qualifications**
+ Bachelor's degree from an accredited College/University or equivalent experience required
+ 2-years or more experience in training and education in the pharmaceutical or medical device industry, or equivalent experience required
+ Experience in pharmacy operations/claims processing or equivalent experience required
+ Experience managing benefit investigation and coverage eligibility, along with completing prior authorizations required
+ Call Center experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
+ Must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Workspace must include internet plug-in accessibility.
**Preferred Qualifications**
+ Medical Billing and Coding Certification preferred
+ Field Reimbursement experience preferred
**Job Requirements**
+ Ability to collaborate effectively with cross-functional partners in a matrix team environment
+ Excellent interpersonal, project management and organizational skills
+ Strong foundation in virtual engagement platforms (e.g. MS Teams)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to establish and maintain effective working relationships with co-workers, managers, and clients
+ Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
+ Ability to travel: 20%
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $40 - $45 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This per diem Trainer role is aligned with IQVIA's Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment. In this project-based, per diem Trainer role for Patient Support Services, you will be primarily responsible for the delivery of training, with content development as appropriate based upon project assignments, for the following roles on an as needed basis determined by project needs:
+ Care Managers (responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status)
+ Pharmacy Support (responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected)
With limited guidance, this role will provide expertise to support general and program specific training initiatives as assigned. The Trainer needs to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
**Patient Support Services Training - Responsibilities**
+ Responsible for the delivery of compliant role and program specific training, as well as foundational and advanced customer engagement skills training. May also include content development as appropriate based upon project assignments
+ Function as a subject matter expert for patient support services and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles in a compliant manner. Responsibilities include, but not limited to, the following: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of primary slide decks and systems training user guides, coordination of presenters for live and virtual training events, development of workshops, and on-going refresh/reinforcement training activities
+ Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness
**Required Qualifications**
+ Bachelor's degree from an accredited College/University or equivalent experience required
+ 2-years or more experience in training and education in the pharmaceutical or medical device industry, or equivalent experience required
+ Experience in pharmacy operations/claims processing or equivalent experience required
+ Experience managing benefit investigation and coverage eligibility, along with completing prior authorizations required
+ Call Center experience required
+ The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
+ Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
+ A strong understanding of technological resources; examples include Outlook, Word, PowerPoint, and Excel
+ Must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Workspace must include internet plug-in accessibility.
**Preferred Qualifications**
+ Medical Billing and Coding Certification preferred
+ Field Reimbursement experience preferred
**Job Requirements**
+ Ability to collaborate effectively with cross-functional partners in a matrix team environment
+ Excellent interpersonal, project management and organizational skills
+ Strong foundation in virtual engagement platforms (e.g. MS Teams)
+ Excellent presentation/facilitation skills (virtual and live)
+ Excellent coaching and counseling skills (virtual and live live)
+ Excellent problem solving and critical thinking skills
+ Initiative-taking and positive approach to providing solutions
+ Ability to operate independently and to make informed decisions
+ Excellent verbal and written communication skills
+ Strong attention to detail
+ High degree of discretion and confidentiality
+ Ability to establish and maintain effective working relationships with co-workers, managers, and clients
+ Ability to stand for long periods of time, bend, kneeling and some lifting of equipment may be required of up to 50 pounds
+ Ability to travel: 20%
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $40 - $45 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
View Now
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6
Associate Director, Patient Support Services Strategy, Oncology
02238
Sanofi Group
Posted 12 days ago
Job Viewed
Job Description
**Job Title:** Associate Director, Patient Support Services Strategy, Oncology
**Location:** Cambridge, MA
**About the Job**
Sanofi recognizes the incredible burden that cancer places on individuals and the people who care for them. Their stories motivate and inspire Sanofi in its mission to develop novel treatment options, expand access to therapies, provide comprehensive patient support resources and work with patient organizations worldwide to fully understand both patient and caregiver needs.
Sanofi's Oncology Patient Support Program provides services to patients, caregivers, and healthcare providers with education and support offerings addressing access and affordability barriers patients face related to their treatment. The Associate Director will lead strategic development and tactical execution for the PSS activities related to the CareASSIST Patient Support program as well as assist with go to market strategic planning, program design, and implementation for new products and indications. This position will identify opportunities to transform patient support to address patient and caregiver unmet needs and provide holistic support throughout their journey. This role will collaborate closely with PSS Home Office, Field, Brand Marketing, Legal, Regulatory, Medical, Compliance, Corporate Communications, and Vendor Partners.
This position will report to the Director, Patient Support Services, Oncology and is based in Cambridge, MA.
We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
**Main Responsibilities:**
A summary of responsibilities is outlined below, however the ability to flex and prioritize in response to changing business needs may be required.
+ Serve as a key member of the Oncology patient services team and primary liaison to Brand Marketing, representing patient services strategy and vision in cross-functional meetings.
+ Ensure seamless execution of cross-functional / partner launch plans identifying criticalinterdependencies, track progress against key milestones, highlight risks, and resolve issuesas they arise.
+ Conduct competitive intelligence and market research in partnership with the broader Market Research team to inform strategic decisions.
+ Drive the development and execution of the CareASSIST brand plan, ensuring tactical alignment and pull-through across key stakeholder groups.
+ Lead the relationship and performance management of the agency of record, including oversight of contracting, print and digital asset approvals, and Veeva Vault execution.
+ Lead the design and execution of PSS Advisory Boards and customer satisfaction surveys, collaborating with PSS Operations to integrate insights into program improvements.
+ Lead the creation and evolution of promotional messaging for PSS initiatives, ensuring consistency with brand strategy and compliance standards.
+ Drive program awareness and education opportunities through key industry conferences, congresses, and across digital and social media platforms.
+ Direct the development and dissemination of CareASSIST digital and print materials for both patients and healthcare providers, ensuring proper change management, inventory management, and communication plans.
+ Develop and implement training resources for field teams, including onboarding materials for new hires focused on the CareASSIST program.
+ Manage ongoing enhancements and updates to the CareASSIST HCP and patient-facing websites to ensure optimal user experience and compliance.
+ Lead quarterly business reviews with Oncology Leadership to present strategic updates, performance insights, and forward-looking plans.
**About You**
**Qualifications:**
+ Bachelor's degree required
+ 5+ years of experience in the pharmaceutical/biotech industry and/or previous leadership experience in a patient services and/or marketing function
+ Experience working with promotional materials and agencies
+ Strong project management experience especially with large, complex projects as well as strong tactical execution
+ Strong analytical and problem-solving skills with the agility to work across a diverse range of strategic and operational topics
+ Excellent interpersonal, oral, and written communication skills, including the ability to synthesize and present complex topics to senior executives
+ Collaborative, team player with ability to build and maintain networks across diverse functions
+ Able to travel up to 25% of time
**Preferences:**
+ MBA or advanced degree
+ Outstanding interpersonal skills including building strong working relationships and managing and resolving conflicts.
+ Strong analytic skills to evaluate trends and identify opportunities for program improvements.
+ Demonstrates initiative, teamwork, and accountability.
+ Superb communication skills; oral and written, including presentation skills.
+ Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment.
+ Excellent cross-functional collaboration skills.
+ Oncology and/or Buy and Bill experience a plus
**Why Choose Us?**
+ Bring the miracles of science to life alongside a supportive, future-focused team.
+ Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
+ Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
+ Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
#GD-SG
#LI-GZ
#LI-Onsite
#vhd
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
_US and Puerto Rico Residents Only_
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
_North America Applicants Only_
The salary range for this position is:
$147,000.00 - $212,333.33
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK ( .
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
**Location:** Cambridge, MA
**About the Job**
Sanofi recognizes the incredible burden that cancer places on individuals and the people who care for them. Their stories motivate and inspire Sanofi in its mission to develop novel treatment options, expand access to therapies, provide comprehensive patient support resources and work with patient organizations worldwide to fully understand both patient and caregiver needs.
Sanofi's Oncology Patient Support Program provides services to patients, caregivers, and healthcare providers with education and support offerings addressing access and affordability barriers patients face related to their treatment. The Associate Director will lead strategic development and tactical execution for the PSS activities related to the CareASSIST Patient Support program as well as assist with go to market strategic planning, program design, and implementation for new products and indications. This position will identify opportunities to transform patient support to address patient and caregiver unmet needs and provide holistic support throughout their journey. This role will collaborate closely with PSS Home Office, Field, Brand Marketing, Legal, Regulatory, Medical, Compliance, Corporate Communications, and Vendor Partners.
This position will report to the Director, Patient Support Services, Oncology and is based in Cambridge, MA.
We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
**Main Responsibilities:**
A summary of responsibilities is outlined below, however the ability to flex and prioritize in response to changing business needs may be required.
+ Serve as a key member of the Oncology patient services team and primary liaison to Brand Marketing, representing patient services strategy and vision in cross-functional meetings.
+ Ensure seamless execution of cross-functional / partner launch plans identifying criticalinterdependencies, track progress against key milestones, highlight risks, and resolve issuesas they arise.
+ Conduct competitive intelligence and market research in partnership with the broader Market Research team to inform strategic decisions.
+ Drive the development and execution of the CareASSIST brand plan, ensuring tactical alignment and pull-through across key stakeholder groups.
+ Lead the relationship and performance management of the agency of record, including oversight of contracting, print and digital asset approvals, and Veeva Vault execution.
+ Lead the design and execution of PSS Advisory Boards and customer satisfaction surveys, collaborating with PSS Operations to integrate insights into program improvements.
+ Lead the creation and evolution of promotional messaging for PSS initiatives, ensuring consistency with brand strategy and compliance standards.
+ Drive program awareness and education opportunities through key industry conferences, congresses, and across digital and social media platforms.
+ Direct the development and dissemination of CareASSIST digital and print materials for both patients and healthcare providers, ensuring proper change management, inventory management, and communication plans.
+ Develop and implement training resources for field teams, including onboarding materials for new hires focused on the CareASSIST program.
+ Manage ongoing enhancements and updates to the CareASSIST HCP and patient-facing websites to ensure optimal user experience and compliance.
+ Lead quarterly business reviews with Oncology Leadership to present strategic updates, performance insights, and forward-looking plans.
**About You**
**Qualifications:**
+ Bachelor's degree required
+ 5+ years of experience in the pharmaceutical/biotech industry and/or previous leadership experience in a patient services and/or marketing function
+ Experience working with promotional materials and agencies
+ Strong project management experience especially with large, complex projects as well as strong tactical execution
+ Strong analytical and problem-solving skills with the agility to work across a diverse range of strategic and operational topics
+ Excellent interpersonal, oral, and written communication skills, including the ability to synthesize and present complex topics to senior executives
+ Collaborative, team player with ability to build and maintain networks across diverse functions
+ Able to travel up to 25% of time
**Preferences:**
+ MBA or advanced degree
+ Outstanding interpersonal skills including building strong working relationships and managing and resolving conflicts.
+ Strong analytic skills to evaluate trends and identify opportunities for program improvements.
+ Demonstrates initiative, teamwork, and accountability.
+ Superb communication skills; oral and written, including presentation skills.
+ Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment.
+ Excellent cross-functional collaboration skills.
+ Oncology and/or Buy and Bill experience a plus
**Why Choose Us?**
+ Bring the miracles of science to life alongside a supportive, future-focused team.
+ Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
+ Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
+ Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
#GD-SG
#LI-GZ
#LI-Onsite
#vhd
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
_US and Puerto Rico Residents Only_
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
_North America Applicants Only_
The salary range for this position is:
$147,000.00 - $212,333.33
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK ( .
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
View Now
7
Associate Director, Immunology, Patient Support Services Marketing
02238
Sanofi Group
Posted 12 days ago
Job Viewed
Job Description
**Job Title:** Associate Director, Immunology, Patient Support Services Marketing
**Location:** Cambridge, MA
**About the Job**
Sanofi focuses on developing specialty treatments for debilitating diseases that are often difficult to diagnose and treat, providing hope to patients and their families.
Sanofi has pioneered the development and delivery of transformative therapies for patients affected by rare and debilitating diseases for over 30 years. We accomplish our goals through world-class research, collaboration with the global patient community, and with the compassion and commitment of our employees. With a focus on rare diseases, oncology, immunology, and multiple sclerosis, we are dedicated to making a positive impact on the lives of the patients and families we serve. Sanofi's portfolio of transformative therapies, which are marketed in countries around the world, represent groundbreaking and life-saving advances in medicine.
At Sanofi, we are committed to the growth of our people, connected in purpose by career, life, and health. Learn more at .
Sanofi is a global biopharmaceutical company focused on human health, preventing illness with vaccines, and providing innovative treatments to fight pain and ease suffering. The Patient Support Services (PSS) team is focused on removing barriers to ensure appropriate patients can access therapy and are supported throughout their treatment journey. We strive to be the best-in-class Patient Services program by delivering unrivaled patient support and exceptional coordination and collaboration across patients, HCPs and internal stakeholders.
The Associate Director of Patient Support Services will lead the strategic development and tactical execution of patient experience initiatives and related PSS communications. This role will collaborate closely with cross-functional stakeholders, including Alliance partners, field, commercial and vendor partner teams. The candidate must be strategic, highly organized, flexible, and adept at handling multiple projects with cross functional teams and tight deadlines. This will be a highly visible position interacting with many internal functional groups within Sanofi and external vendors. The position is based in Cambridge and will report to the Senior Director, Patient Support Services Marketing.
We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
**Main Responsibilities:**
+ Develop and maintain a comprehensive overview of the patient treatment experience, including emotional, clinical, and logistical challenges faced by patients and caregivers
+ Spearhead the creation and implementation of the patient/caregiver engagement strategy for PSS, aligning with overall customer engagement objectives
+ Translate engagement strategies into actionable PSS marketing and communication tactics for patients and caregivers
+ Generate and analyze critical patient and program insights to enhance overall patient experience and satisfaction with PSS programs
+ Collaborate with brand marketers to align marketing tactics and share insights on patient/caregiver needs and opportunities
+ Oversee the agency of record in executing PSS patient tactics through promotional review approvals
+ Manage patient material inventory, utilization, print requirements, and logistics
**About You**
**Requirements:**
+ Bachelor's degree in Life Sciences, Business Administration, or a related discipline
+ Minimum of 6 years of biotech and/or pharmaceutical industry marketing experience
+ Proven experience in pharmaceutical brand and/or Patient Support Program management
+ Strong project management and cross-functional collaboration experience
+ Excellent interpersonal, oral, and written communication skills
**Expected Ways of Working:**
+ Demonstrate an enterprise mindset, understanding and responding to both internal and external stakeholder needs
+ Drive strategic alignment and foster collaboration across cross-functional teams, alliance partners, and the patient services organization
+ Maintain clear boundaries while managing multiple priorities
+ Cultivate a culture of transparency, thoughtful risk-taking, and continuous innovation
+ Travel up to 20% of the time
**Why Choose Us?**
+ Bring the miracles of science to life alongside a supportive, future-focused team.
+ Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
+ Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
+ Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
#GD-SG
#LI-GZ
#LI-Onsite
#vhd
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
_US and Puerto Rico Residents Only_
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
_North America Applicants Only_
The salary range for this position is:
$147,000.00 - $212,333.33
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK ( .
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
**Location:** Cambridge, MA
**About the Job**
Sanofi focuses on developing specialty treatments for debilitating diseases that are often difficult to diagnose and treat, providing hope to patients and their families.
Sanofi has pioneered the development and delivery of transformative therapies for patients affected by rare and debilitating diseases for over 30 years. We accomplish our goals through world-class research, collaboration with the global patient community, and with the compassion and commitment of our employees. With a focus on rare diseases, oncology, immunology, and multiple sclerosis, we are dedicated to making a positive impact on the lives of the patients and families we serve. Sanofi's portfolio of transformative therapies, which are marketed in countries around the world, represent groundbreaking and life-saving advances in medicine.
At Sanofi, we are committed to the growth of our people, connected in purpose by career, life, and health. Learn more at .
Sanofi is a global biopharmaceutical company focused on human health, preventing illness with vaccines, and providing innovative treatments to fight pain and ease suffering. The Patient Support Services (PSS) team is focused on removing barriers to ensure appropriate patients can access therapy and are supported throughout their treatment journey. We strive to be the best-in-class Patient Services program by delivering unrivaled patient support and exceptional coordination and collaboration across patients, HCPs and internal stakeholders.
The Associate Director of Patient Support Services will lead the strategic development and tactical execution of patient experience initiatives and related PSS communications. This role will collaborate closely with cross-functional stakeholders, including Alliance partners, field, commercial and vendor partner teams. The candidate must be strategic, highly organized, flexible, and adept at handling multiple projects with cross functional teams and tight deadlines. This will be a highly visible position interacting with many internal functional groups within Sanofi and external vendors. The position is based in Cambridge and will report to the Senior Director, Patient Support Services Marketing.
We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
**Main Responsibilities:**
+ Develop and maintain a comprehensive overview of the patient treatment experience, including emotional, clinical, and logistical challenges faced by patients and caregivers
+ Spearhead the creation and implementation of the patient/caregiver engagement strategy for PSS, aligning with overall customer engagement objectives
+ Translate engagement strategies into actionable PSS marketing and communication tactics for patients and caregivers
+ Generate and analyze critical patient and program insights to enhance overall patient experience and satisfaction with PSS programs
+ Collaborate with brand marketers to align marketing tactics and share insights on patient/caregiver needs and opportunities
+ Oversee the agency of record in executing PSS patient tactics through promotional review approvals
+ Manage patient material inventory, utilization, print requirements, and logistics
**About You**
**Requirements:**
+ Bachelor's degree in Life Sciences, Business Administration, or a related discipline
+ Minimum of 6 years of biotech and/or pharmaceutical industry marketing experience
+ Proven experience in pharmaceutical brand and/or Patient Support Program management
+ Strong project management and cross-functional collaboration experience
+ Excellent interpersonal, oral, and written communication skills
**Expected Ways of Working:**
+ Demonstrate an enterprise mindset, understanding and responding to both internal and external stakeholder needs
+ Drive strategic alignment and foster collaboration across cross-functional teams, alliance partners, and the patient services organization
+ Maintain clear boundaries while managing multiple priorities
+ Cultivate a culture of transparency, thoughtful risk-taking, and continuous innovation
+ Travel up to 20% of the time
**Why Choose Us?**
+ Bring the miracles of science to life alongside a supportive, future-focused team.
+ Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
+ Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
+ Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
#GD-SG
#LI-GZ
#LI-Onsite
#vhd
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
_US and Puerto Rico Residents Only_
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
_North America Applicants Only_
The salary range for this position is:
$147,000.00 - $212,333.33
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK ( .
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
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