18,724 Patient Support Specialist jobs in the United States

Job Description

Job Description

Salary:

JOB SUMMARY

We are looking for a Patient Support Specialist professional who is seeking their next exciting opportunity in a complex and ever-evolving work environment! In this role you will be responsible for assisting patients, physicians offices and referral sources with home respiratory equipment questions and orders. You will utilize your exceptional customer service and phone skills to assist with patient interaction, walk-ins, appointment scheduling, and maintaining patient records, all while facilitating a positive patient experience.

We are on the hunt for someone authentic who enjoys working with a fun, creative and diverse group of people. If you are passionate about patient care and take initiative to dive right in and help out where needed, we would like to talk to you!

ABOUT US

Here at Total Respiratory, we are a fast-growing Durable Medical Equipment (DME) company that provides a wide variety of respiratory equipment, such as CPAPs/BiPAPs, oxygen concentrators, and other respiratory equipment. Total Respiratory has been the best source for respiratory medical supplies and equipment because of our superior commitment to providing our patients with the absolute best in product quality and customer care! Our highly trained staff help make the best choices for patient needs, while providing friendly service and expert advice. Every effort is made to ensure the patient experience is as pleasant and efficient as possible. Total Respiratorys mission is to meet the respiratory needs of our patients by providing the highest quality respiratory equipment, supplies, and customer service. We ensure that members of our team receive ongoing education and training so that they are knowledgeable about the latest home healthcare technology and provide care with the highest quality service.

RESPONSIBILITIES

• Work positively as a team member alongside professionals who are providing respiratory care services to patients and their families in need.
• Perform duties of a broad nature while working in a fast-paced environment, which include ability to have decision making, problem solving, and excellent customer service skills.
• Support incoming referrals and orders for delivery and pick up (including but not limited to) patient demographics, emergency contact information, insurance information and verification, physician information, diagnosis, and billing information.
• Must remain flexible and open minded with change and comfortably manage transitions from task to task effectively.
• Responsible for assembly, setup testing, and demonstration of equipment upon the order of a licensed physician.
• Complete verification of insurance for DME coverage and prior authorization information, (including but not limited to) deductible, effective date, and claims address.
• Work with patients/clients to solve a variety of problems, thereby acting as a company field representative.
• Work with family or referral source and/or personnel on delivery and/or pick up arrangements.
• Support billing personnel, providing documents needed for reimbursement.
• Assist with overall daily operations including intake and quality assurance at existing and new locations.
• Instruct patients/clients in the proper use and care of equipment according to the written policies and procedures for that equipment.
• Rotate to various branches to support the business and patients, as business needs dictate.
• Support onsite Respiratory Therapist, assisting as a liaison between the company and the patient/client, family, caregiver, physician, and other healthcare agencies and staff on the case.
• Work with onsite and/or assigned Respiratory Therapist to implement discharge plans for agency patients/clients.
• Must be flexible and willing to provide support and/or coverage when primary staff is unavailable at various locations due to continued education, vacation, leave, etc.
• CONFIDENTIALITY: Ensuring compliance with confidentiality and data protection regulations, as required in healthcare.
• Support the organization by being loyal and informing management of areas of concern and problems to be resolved.
• Must be willing to work after normal business hours and on weekends.
• Perform all job functions with Company Mission, Vision, and Goal Statements in mind.
• Flexible attitude and willingness to take on extra tasks as necessary.
• Miscellaneous duties as assigned. This job description is not inclusive of all responsibilities and duties and can be changed by management discretion at any time.

EXPERIENCE & QUALIFICATIONS

• High degree of integrity.
• High school diploma or equivalent required.
• Ability to recognize the needs and concerns of people to result in constructive working relationships.
• People-sensitive characteristics with a genuine desire to help others.
• Ability to work safely and accurately with minimal supervision.
• Exceptional verbal, written and interpersonal communication skills.
• Excellent organizational, customer service, and time management skills.
• Ability to cater to diverse customer base, including ability to communicate effectively to referral sources, service agencies, and colleagues.
• Proficiency in MS Office Suite (Word, Excel, Outlook)
• Ability to demonstrate initiative, teamwork, and flexibility.
• Must be eligible to work in the United States.

PHYSICAL REQUIREMENTS

Physical demands associated with this position include sitting, walking, driving, standing, lifting, carrying, and maneuvering equipment (30 lbs.), and walking up and downstairs.

SCHEDULE

• This is a full-time position that will require a 40-hour work week.
• Hours: Generally, 8:00 AM-5:00 PM, Monday-Friday.
• Overtime as needed.

Employment is contingent upon a satisfactory response from a Background Screening. This description is intended to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Total Respiratory and Rehab believes in the principle of and practice of equal employment opportunity. The Company is committed to providing equal opportunity in all of its employment practices, including the selection, hiring, promotion, transfer, and compensation of all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, national origin, ancestry, citizenship status, uniform service member status, marital status, pregnancy, age, medical condition (including cancer-related or HIV/AIDS-related), disability or any other protected status in accordance with the requirements of all federal, state, and local laws.

**Patient Support Specialist**
We are seeking a compassionate and detail-oriented **Patient Support Specialist** to join the MyCARVYKTI Call Center team. This role is critical in supporting patients throughout their treatment journey by managing casework, coordinating logistics, and ensuring compliance with program standards.
**Key Responsibilities**
**Case Management & Call Center Operations**
+ Serve as the point person on patient cases and perform day-to-day call center activities including patient enrollment, eligibility checks, travel/logistics arrangements, and incidental reimbursement.
+ Manage inbound/outbound calls and respond to inquiries from patients, caregivers, and treatment centers regarding support services.
+ Maintain accurate case records in Salesforce and Box.
+ Prioritize cases based on urgency and escalate appeals/exceptions to Gold/Navy Supervisors.
+ Collaborate with third-party vendors (Atlas and Connective) for travel, eligibility, and reimbursement support.
**Compliance & Operational Excellence**
+ Manage cases in accordance with SOPs and control documents.
+ Follow all SOPs, Work Instructions, and Call Guide protocols including caller verification, consent collection, and use of approved language.
+ Handle PHI with strict adherence to compliance standards.
+ Submit Adverse Events within 24 hours.
+ Use feedback from call monitoring and audits to improve performance.
**Customer Service Excellence**
+ Provide accurate and thorough program details to set expectations.
+ Communicate clearly and empathetically throughout the patient journey.
+ Send relevant program communications/resources.
+ Build rapport and trust with customers.
+ Use active listening and probing to resolve inquiries and generate insights.
**Training & Team Support**
+ Complete onboarding training before engaging with patients/caregivers/treatment centers.
+ Participate in ongoing education and identify training needs.
+ Complete Salesforce and SUMMIT training modules as required.
+ Model PSS responsibilities and support new team members through shadowing.
**Treatment Center Engagement**
+ Manage relationships with assigned treatment centers including onboarding, re-education, annual reviews, and ongoing collaboration.
+ Establish and document "ways of working" including distance policies and required interactions.
+ File policies and deviations per SOP with supervisor notification.
**Program Insights & Data Collection**
+ Submit 3-5 monthly entries to the Customer Insight Google Doc Form.
+ Share insights and recommendations with leadership.
+ Assist with treatment center data reviews to ensure no patient is missed.
+ Participate in QBR data collection and team meetings.
**Requirements**
+ Have an Associate's degree (B.S. or B.A. degree preferred)
+ A minimum of 3 years of relevant experience is required; pharmaceutical/medical call center experience is preferred.
+ Deep understanding of program rules and control documents.
+ Strong empathy and communication skills.
+ Excellent organizational and prioritization abilities.
+ Ability to assess urgency and escalate appropriately.
+ Calm and compassionate demeanor in high-pressure situations.
+ Willingness to seek supervisor guidance when SOPs are unclear.
+ Ability to route questions to appropriate leadership team members.
+ Provide customer testimonials as requested.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly ® ?
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Sign-On Bonus Available

Minimum Offer

$16.09/hr.

Maximum Offer

$24.79/hr.

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: Family Medicine Inpatient (3-N)

FTE: 0.90
Full Time
Shift: Days

Position Summary:
Provide basic patient care to include tube insertion, wound care and phlebotomy. Assist in planning, organizing, implementing and evaluating the activities occurring in the nursing station by performing clerical and receptionist duties and maintaining the physical environment of the area. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups.

Detailed responsibilities:
* PATIENT OBSERVATION - Observe patient to ensure their safety and well being; report observations to Charge Nurse or appropriate designee
* PATIENT CARE - Provide basic patient care; take and record vital signs to include temperature, pulse, respiration, weight, height, blood pressure and intake-output measurements
* PATIENT CARE - Assist with activities of daily living (ADL): meals, ambulation, hygiene, linen change and toileting as instructed
* PATIENT CARE - Maintain therapeutic plan of care and minute to minute care of patient who is at extreme risk to self or others
* PATIENT CARE - Complete documentation as required on the Electronic Medical Record
* PATIENT CARE - Complete specific skills listed in the University of New Mexico, Unlicensed Assistive Personnel Specific Functions Matrix
* DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
* PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
* PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
* PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
* PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
* PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may not seem right
* PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable

Qualifications

Education:
Essential:
* High School or GED Equivalent
* Training
Education specialization:
Essential:
* MA or PCT or CNA or DD214 or 2 sem nurs schl or UNMH Tech

Experience:
Essential:
1 year directly related experience

Nonessential:
Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo

Credentials:
Essential:
* CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
Nonessential:
* Medical Terminology course w/in six months of position

Physical Conditions:
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.

Working conditions:
Essential:
* Sig Hazard: Chemicals, Bio Hazardous Materials req PPE
* Limited access to med room. Med Admin Policy, Att A
* Tuberculosis testing is completed upon hire and additionally as required

Department: Clinical Nursing Support

Sign-On Bonus Available

Minimum Offer

$ 22.49/hr.

Maximum Offer

$ 27.91/hr.

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: Child Life

FTE: 1.00
Full Time
Shift: Days

Position Summary:
Provide information, therapeutic and crisis intervention, project management, health education, and conducts needs assessment and developmental screening for Pediatric patients and their families. Assist with the supervision of playrooms. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include: Neonate, Pediatric, Adolescent, Adult and Geriatric age groups.

Detailed responsibilities:
* DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
* MEETINGS - Attend meetings as required, and participate on committees as directed
* ETHICS - Adhere to the Child Life Code of Ethics
* EDUCATION - Provide education to professionals as appropriate to introduce information regarding the philosophy of Child Life and developmental and psychosocial issues
* DOCUMENTATION - Document patient care services and program activities in medical charts and related documentation formats in compliance with quality assurance and JCAHO standards
* INFORMATION - Coordinate and refer patients, families and healthcare providers to appropriate Child Life Program area and/or Family Resource Library for information about illness, pain, disease advocacy, hospitalization, human development and schooling
* NEEDS - Attend, collaborate and participate in regular meetings with Child Psychiatry, Pediatric Oncology and others as appropriate addressing psychosocial and developmental needs of pediatric patients/parents; determine appropriate referrals
* ASSESSMENT - Interview and assess the psychosocial and emotional status of patients and their families consequent to illness and hospitalization
* PLAY SESSIONS - Assist inpatient and outpatient coordinators with the supervision of playroom sessions and/or clinic sessions
* THERAPY - Plan, evaluate and provide an overall program of therapeutic interventions designed to address the psychosocial and emotional needs of hospitalized and/or outpatient children and families
* PAIN MANAGEMENT - Assess, develop and provide behavioral pain management techniques appropriate for individual needs
* ADVOCACY - Advocate individual pediatric patients/parents concerns, special needs, and rights in accordance with Family-Centered Care practices
* EDUCATION - Provide support and education to pediatric patients/parents regarding the grief process and promote effective and developmentally appropriate coping skills
* CONSULTS - Respond to consults received from hospital staff within 24 hours
* DOCUMENTATION - Report and/or document observations, assessments, and interventions to other health care professionals
* PROJECTS - Assist in developing and maintaining projects as designed by the Team Leader
* PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
* PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
* PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
* PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
* PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may not seem right

Qualifications

Education:
Essential:
* Internship
* Bachelor's Degree
Nonessential:
* Master's Degree
Education specialization:
Essential:
* Child Life Internship
* Related Discipline
Nonessential:
* Related Discipline

Experience:
Essential:


Nonessential:
Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Supervisory experience 2 years directly related experience

Credentials:
Essential:
* CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
* Child Life Certification within 1 year of position

Physical Conditions:
Medium Work: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.

Working conditions:
Essential:
* Sig Hazard: Chemicals, Bio Hazardous Materials req PPE

Department: Clinical Nursing Support

We are so glad you are interested in joining Sutter Health!
**Organization:**
SCP-Sutter Center for Psychiatry
**Position Overview:**
Participates in the patient/family care and experience through teamwork, effective communication, and skills under the direction of an RN. Provides support to ensure both the psychiatric and physical care of the patients are met.
PATIENT CARE.
**Job Description** :
**EDUCATION**
_Equivalent experience will be accepted in lieu of the required degree or diploma._
+ HS Diploma or equivalent education/experience
+ Completion of a certification course for Nursing Assistant preferred.
**PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:**
+ 1 Prior experience in a psychiatric or mental health facility in the delivery of direct patient care as is typically acquired in 1 year.
**SKILLS AND KNOWLEDGE**
+ Knowledge of basic nursing aide functions, such as assisting with activities of daily living, obtaining vital signs, and documentation of observations.
+ Under the direction of the RN priorities and manages multiple demands in an ever changing environment.
+ Has the ability to communicate effectively both verbally and in writing.
+ Ability to obtain patients vital sign, assist with activities of daily living and documentation of observations made.
**Job Shift:**
Days
**Schedule:**
Short Hour
**Shift Hours:**
8
**Days of the Week:**
Variable
**Weekend Requirements:**
Every other Weekend
**Benefits:**
No
**Unions:**
Yes
**Position Status:**
Non-Exempt
**Weekly Hours:**
16
**Employee Status:**
Short Hour
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $24.88 to $31.84 / hour
_The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package._ __

We are so glad you are interested in joining Sutter Health!
**Organization:**
SCP-Sutter Center for Psychiatry
**Position Overview:**
Participates in the patient/family care and experience through teamwork, effective communication, and skills under the direction of an RN. Provides support to ensure both the psychiatric and physical care of the patients are met.
PATIENT CARE.
**Job Description** :
**EDUCATION**
_Equivalent experience will be accepted in lieu of the required degree or diploma._
+ HS Diploma or equivalent education/experience
+ Other: Completion of a certification course for Nursing Assistant preferred.
**PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:**
+ 1 Prior experience in a psychiatric or mental health facility in the delivery of direct patient care as is typically acquired in 1 year.
**SKILLS AND KNOWLEDGE**
+ Knowledge of basic nursing aide functions, such as assisting with activities of daily living, obtaining vital signs, and documentation of observations.
+ Under the direction of the RN priorities and manages multiple demands in an ever changing environment.
+ Has the ability to communicate effectively both verbally and in writing.
+ Ability to obtain patients vital sign, assist with activities of daily living and documentation of observations made.
**Job Shift:**
Evenings
**Schedule:**
Short Hour
**Shift Hours:**
8
**Days of the Week:**
Variable
**Weekend Requirements:**
Every other Weekend
**Benefits:**
No
**Unions:**
Yes
**Position Status:**
Non-Exempt
**Weekly Hours:**
16
**Employee Status:**
Short Hour
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $24.88 to $31.84 / hour
_The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package._ __

Job Description

When the work you do every single day has a crucial impact on the lives of others, every effort, every detail, and every second matters. This shared culture of passion and dedication pulses through Cedars-Sinai, and it’s just one of the many reasons we’ve consistently achieved Magnet designation for nursing excellence. From working with a team of premier healthcare professionals to using pioneering facilities, you’ll have everything you need to do something incredible—for yourself, and for others. Join us, and discover why we have been recognized ten years in a row on the “Best Hospitals” Honor Roll by U.S. News & World Report.

What's this role all about?

The Patient Support Specialist at Cedars-Sinai Medical Center is responsible for all aspects of processing inpatient Imaging orders and helping the tech in charge, with coordinating patient flow. You will be expected to organize, prioritize and perform work in a timely and efficient manner, within established guides, practices and procedures. Using critical thinking skills, make judgment calls and involve the radiologist, nurse and technologist when necessary. 

Summary of Essential Duties:

• Coordinates multiple inpatient procedures, including ultrasound, vascular, mammography and nuclear medicine.
• Schedules, modifies, reschedules, and cancels requests and coordinates inter/intra department to assist with patient flow. 
• Dispatches transportation staff and coordinates radiologist-assisted procedures. 
• Monitors incoming orders and the Inpatient worklist throughout the day for new orders, makes calls to nursing floors regarding exam time estimates, and provides exam-specific information. 
• Dispatches the portable technologists and keeps them informed of new portable requests, verifies inpatient orders, and obtains exam specific lab results. 
• Assists the technologists in maintaining the RIS open orders, using PACS as a checkpoint. 
• Telephone duties include taking incoming calls; triaging, screening, and forwarding calls to appropriate areas. 

Qualifications

Education:

• High School Diploma or GED required

Experience: 

• A minimum of 2 years of experience in a fast-paced and complex environment where critical thinking skills are necessary required
• Previous experience in a medical environment is desirable
• Medical terminology knowledge is preferred
• Requires strong interpersonal skills for interacting with physicians, nurses, technologists, patients and other customers and personnel of the Medical Center
• Experience demonstrating the ability to handle multiple tasks, ability to prioritize and organize work, and complete assignments timely and accurately required
• Windows based PC experience required

About Us Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.
About the Team Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most.
Req ID : 11694
Working Title : Imaging Patient Support Specialist - 8-Hour Day Shift
Department : IMG Patient Support Svs
Business Entity : Cedars-Sinai Medical Center
Job Category : Administrative
Job Specialty : Administrative
Overtime Status : NONEXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $21.00 - $31.96

**Job Description**
When the work you do every single day has a crucial impact on the lives of others, every effort, every detail, and every second matters. This shared culture of passion and dedication pulses through Cedars-Sinai, and it's just one of the many reasons we've consistently achieved Magnet designation for nursing excellence. From working with a team of premier healthcare professionals to using pioneering facilities, you'll have everything you need to do something incredible-for yourself, and for others. Join us, and discover why we have been recognized ten years in a row on the "Best Hospitals" Honor Roll by U.S. News & World Report.
**What's this role all about?**
The Patient Support Specialist at Cedars-Sinai Medical Center is responsible for all aspects of processing inpatient Imaging orders and helping the tech in charge, with coordinating patient flow. You will be expected to organize, prioritize and perform work in a timely and efficient manner, within established guides, practices and procedures. Using critical thinking skills, make judgment calls and involve the radiologist, nurse and technologist when necessary.
Summary of Essential Duties:
+ Coordinates multiple inpatient procedures, including ultrasound, vascular, mammography and nuclear medicine.
+ Schedules, modifies, reschedules, and cancels requests and coordinates inter/intra department to assist with patient flow.
+ Dispatches transportation staff and coordinates radiologist-assisted procedures.
+ Monitors incoming orders and the Inpatient worklist throughout the day for new orders, makes calls to nursing floors regarding exam time estimates, and provides exam-specific information.
+ Dispatches the portable technologists and keeps them informed of new portable requests, verifies inpatient orders, and obtains exam specific lab results.
+ Assists the technologists in maintaining the RIS open orders, using PACS as a checkpoint.
+ Telephone duties include taking incoming calls; triaging, screening, and forwarding calls to appropriate areas.
**Qualifications**
Education:
+ High School Diploma or GED required
Experience:
+ A minimum of 2 years of experience in a fast-paced and complex environment where critical thinking skills are necessary required
+ Previous experience in a medical environment is desirable
+ Medical terminology knowledge is preferred
+ Requires strong interpersonal skills for interacting with physicians, nurses, technologists, patients and other customers and personnel of the Medical Center
+ Experience demonstrating the ability to handle multiple tasks, ability to prioritize and organize work, and complete assignments timely and accurately required
+ Windows based PC experience required
**About Us**
Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.
**About the Team**
Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most.
**Req ID** : 11694
**Working Title** : Imaging Patient Support Specialist - 8-Hour Day Shift
**Department** : IMG Patient Support Svs
**Business Entity** : Cedars-Sinai Medical Center
**Job Category** : Administrative
**Job Specialty** : Administrative
**Overtime Status** : NONEXEMPT
**Primary Shift** : Day
**Shift Duration** : 8 hour
**Base Pay** : $21.00 - $31.96
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

Minimum Offer

$ 16.03/hr.

Maximum Offer

$ 17.86/hr.

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: Radiology - Ultrasound

FTE: 0.90
Full Time
Shift: Days

Position Summary:
Perform patient care and support activities to promote a patient focused care environment. Transport patients within the hospital, assist procedure performance and processing, assist data entry of information into Hospital information system (s), order and stock supplies, maintain unit equipment, and assist patients. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups.

Detailed responsibilities:
* COMMUNICATION - Communicate with staff to assure that patient is ready for transport
* COMMUNICATION - Communicate with patients to inform of reason for transport and to promote learning
* PATIENT CARE - Assist patients with basic ADLS
* PATIENT CARE - Answer patients' lights and provide patient service within skill level, or relay patient's request to appropriate care giver
* PATIENT TRANSPORT - Transport patients to and from requesting areas; ensure adherence to all safety measures
* PATIENT CARE - Assist in preparation and maintenance of patient care areas
* EQUIPMENT - Maintain unit equipment and manage routine repairs through clinical engineering
* SUPPLY - Assist in setting unit supply PAR levels, order supplies on a daily basis and stock supplies on a daily basis in cost effective manner
* PATIENT CARE - Pass and pick up dietary trays; communicates patient dietary needs as required
* SUPPLY - Assist in the acquisition of supplies, deliver supplies or specimens to other departments
* FACILITY - Report any physical plant safety issues or equipment problems to the appropriate resources
* COMPUTER - Demonstrate proficiency in utilizing and accessing appropriate computer and information system
* WORK - Able to work independently and within a team environment
* CONFIDENTIALITY - Maintains patient and staff confidentiality, yet reports any breach of conduct
* PATIENT CARE - Identify interpersonal problem areas and demonstrate ability to resolve conflict with those involved in a positive, constructive manner
* POLICIES - Comply with work environment routines according to hospital, nursing division and departmental policies and procedures
* PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
* PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
* PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
* PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
* PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"

Qualifications

Education:
Essential:
* High School or GED Equivalent

Experience:
Essential:

Nonessential:
1/2 year (6 months) directly related experience

Credentials:
Essential:
* CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days

Physical Conditions:
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.

Working conditions:
Essential:
* Sig Hazard: Chemicals, Bio Hazardous Materials req PPE
* Limited access to med room. Med Admin Policy, Att A
* Tuberculosis testing is completed upon hire and additionally as required

Department: Clinical Nursing Support