46,728 Patient Support Staff jobs in the United States

Presbyterian Healthcare is hiring a Lead Patient Support! This position will be under the supervision of the Access Supervisor/Manager. This Lead Patient Access Specialist will maintain open communication with the Supervisor/Manager on issues, opportunities, and situations involving areas of Access Services. This position must respond and relate to the Supervisor/Manager and team as well as internal and external customers of Patient Access Services.

We're determined to take care of those working in healthcare.

Presbyterian is dedicated to improving people's lives - the lives of our patients and the lives of our coworkers. We're a locally owned and operated, which encourages supportive leadership that empowers employees. And we provide the opportunity to grow from entry-level to the most senior positions.

Why Join Us

• Full Time - Exempt: No
• Job is based at Rev Hugh Cooper Admin Center
• Work hours: Weekend Schedule Friday-Sunday
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

• High school or equivalent
• Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction
• Familiarity with ICD10, CPT and Medical Terminology
• Two to three years of customer service application in any setting
• EMR/EHR experience preferred
• Must pass EPIC competency for Registration at completion of Epic Clerical 
• Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
• Has demonstrated ability to train staff, understanding different training methods and is able to adjust training method to suit the learner
• Strong communication skill set verbal and written

• Oversee the daily operations for departments within the patient access department.
• Partner closely with supervisors to provide leadership coverage and presence to the registration staff on weekends.
• Ensure effective operations by organizing workload, scheduling of staff lunches and breaks, monitoring work ques to ensure work is completed.
• Order Supplies for the departments and make sure forms are stocked.
• Provides training and education to new staff.
• Cross training between all patient access departments, travels to other facilities in CDS to provide coverage.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Presbyterian Healthcare is hiring a Lead Patient Support!

In this role, you will work under the supervision of the Access Supervisor/Manager to ensure smooth operations within Patient Access Services . The Lead Patient Support Specialist maintains open communication with leadership, identifies opportunities for improvement, and provides guidance on day-to-day issues.

This position plays a key role in supporting both the team and our patients by fostering collaboration with internal departments and delivering excellent service to external customers.

We're determined to take care of those working in healthcare.

Presbyterian is dedicated to improving people's lives - the lives of our patients and the lives of our coworkers. We're a locally owned and operated, which encourages supportive leadership that empowers employees. And we provide the opportunity to grow from entry-level to the most senior positions.

Why Join Us

• Full Time - Exempt: No
• Job is based at Rev Hugh Cooper Admin Center
• Work hours: Weekend Schedule Friday-Sunday
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

Join Presbyterian and help make a difference in patient care every day!

• High school or equivalent
• Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction
• Familiarity with ICD10, CPT and Medical Terminology
• Two to three years of customer service application in any setting
• EMR/EHR experience preferred
• Must pass EPIC competency for Registration at completion of Epic Clerical 
• Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
• Has demonstrated ability to train staff, understanding different training methods and is able to adjust training method to suit the learner
• Strong communication skill set verbal and written

• Oversee the daily operations for departments within the patient access department.
• Partner closely with supervisors to provide leadership coverage and presence to the registration staff on weekends.
• Ensure effective operations by organizing workload, scheduling of staff lunches and breaks, monitoring work ques to ensure work is completed.
• Order Supplies for the departments and make sure forms are stocked.
• Provides training and education to new staff.
• Cross training between all patient access departments, travels to other facilities in CDS to provide coverage.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to ensure the patients, members and communities we serve can achieve their best health. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Presbyterian Healthcare is hiring a Lead Patient Support ! This position will be under the supervision of the Access Supervisor/Manager. This Lead Patient Access Specialist will maintain open communication with the Supervisor/Manager on issues, opportunities, and situations involving areas of Access Services. This position must respond and relate to the Supervisor/Manager and team as well as internal and external customers of Patient Access Services.

We're determined to take care of those working in healthcare.

Presbyterian is dedicated to improving people's lives - the lives of our patients and the lives of our coworkers. We're a locally owned and operated, which encourages supportive leadership that empowers employees. And we provide the opportunity to grow from entry-level to the most senior positions.

Why Join Us

• Full Time - Exempt: No
• Job is based at Presbyterian Kaseman Hospital
• Work hours: Days
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

This is a great opportunity for someone with strong leadership, customer service, and healthcare operations experience who is ready to make a direct impact on patient care and team success.

• High school or equivalent
• Experience: Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction
• Familiarity with ICD10, CPT and Medical Terminology
• Two to three years of customer service application in any setting
• EMR/EHR experience preferred
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class
  Abilities:
• Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
• Has demonstrated ability to train staff, understanding different training methods and is able to adjust training method to suit the learner
• Strong communication skill set verbal and written

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
  
  
• Adjust to the personality of the consumer while maintaining healthcare compliance guidelines and patient safety.
  
  
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times.
  
  
• First line resolution to assist consumers with concerns.
  
  
• Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families. Keep patients informed of delays
  
  Encounter Components:
• Performs clerical operations responsibilities in all areas; Registration, Scheduling, and Visit closure activities
  
  
• Assists site Leadership with initiatives around daily workflows. Mentors and responds to clerical team s daily activity questions.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to ensure the patients, members and communities we serve can achieve their best health. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

At Axia Women's Health, recognized as a Great Place to Work for the 4th year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of women's health centers in New Jersey, Pennsylvania, Indiana, and Kentucky. Our rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.

We have an opening for a Certified Medical Assistant (Patient Support) at Athena OB/GYN in Horsham/Abington/Langhorne.

Hours: Start time will vary 6am -7:30am and end 4:00-4:30pm with a rotating 6pm closing shift. Friday 6:30-3:30pm. Location(s): Horsham/Abington/Langhorne

The Certified Medical Assistant-Patient Support plays a vital role in managing patient communication via telephone. The CMA-Patient Support ensures the patient's needs and concerns are promptly addressed, providing excellent customer service while maintaining clinical accuracy and professionalism.

Essential Functions:

• Answer incoming patient calls, address questions, and provide guidance regarding appointments, prescriptions, lab results, and medical instructions.
• Assess patient concerns and determine the appropriate response, including scheduling an appointment, directing urgent matters to providers, or providing basic instructions per written protocols.
• Assist patients in scheduling, rescheduling, or cancelling appointments.
• Computerized physician order entry (CPOE) Enter and send medication and test orders per provider instructions.
• Accurately document and relay patient messages to the appropriate provider, ensuring timely follow-up on patient care.
• Provide basic medical information such as pre-appointment preparation, post-visit instructions, and medication information, based on provider instructions.
• Maintain accurate records of patient interactions and updates in the EMR to ensure seamless communication within the healthcare team.
• Obtains prior authorization for medications, procedures, and/or tests.
• Educate patients on procedures, medications, and follow-up care.
• Respond to patient inquiries both in person and over the phone.
• Assist with scheduling appointments and follow-up visits.
• Answer patient calls, address inquiries, relay messages to providers, and provide instructions or follow-up information as directed by providers. Ensure timely and accurate communication of patient needs and concerns.
• Work collaboratively with physicians, providers, nurses, and other staff to ensure efficient practice operations.
• Ensures compliance with all Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA).
• Participate in team meetings and contribute to quality improvement initiatives.
• Adhere to practice policies, procedures, and protocols.
• Serve as a role model in upholding the organization's mission, vision, and values. Consistently demonstrate ethical behavior and professionalism in all interactions. Actively engage in initiatives and practices that promote a positive and collaborative workplace culture, while supporting the organization's strategic goals.

Skills:

• Excellent verbal and written communication.
• Ability to multitask and work in a fast-paced environment.
• Compassionate and empathetic attitude towards patients.
• Demonstrate time management skills by efficiently prioritizing tasks, and patients simultaneously.
• Proven ability to work collaboratively within a team environment.
• Highly adaptable and willing to adjust to changing priorities and conditions.
• Strong Knowledge of Microsoft Office Suite.
• Proficiency in using electronic health records (EHR) systems.

Full Time Benefits Summary:

• Full time benefit-eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans to best meet your needs.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance, and more!
• 401(k) matching
• Generous PTO offering with additional time off for volunteering
• Access to Axia providers at little to no cost through Axia's medical insurance.
• Axia-paid life insurance, short-term and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.

At Axia Women's Health, we're passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals without regards to gender, race, ethnicity, ability, or sexual orientation and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.

Required Skills:

• Proficient in Microsoft Office Suite
• Skilled in EHR systems
• Collaborative team player
• OB/GYN Experience
• Adaptable to shifting priorities
• Excellent verbal and written communication
• eClinicalWorks (EMR)
• Efficient time and task prioritization
• Compassionate and empathetic to patients
• Flexible scheduling and coverage
• Multitask well in fast-paced settings

Preferred Education:

• High School Diploma/GED or better.

Required Licenses & Certifications:

• RMA
• CPR Certification
• CMA

Equal Opportunity Employer

At Axia Women's Health, recognized as a Great Place to Work for the 4th year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of women's health centers in New Jersey, Pennsylvania, Indiana, and Kentucky. Our rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.

We have an opening for a Certified Medical Assistant (Patient Support) at Athena OB/GYN in Horsham/Abington/Langhorne.

Hours: Start time will vary 6am -7:30am and end 4:00-4:30pm with a rotating 6pm closing shift. Friday 6:30-3:30pm. Location(s): Horsham/Abington/Langhorne

The Certified Medical Assistant-Patient Support plays a vital role in managing patient communication via telephone. The CMA-Patient Support ensures the patient's needs and concerns are promptly addressed, providing excellent customer service while maintaining clinical accuracy and professionalism.

Essential Functions:

• Answer incoming patient calls, address questions, and provide guidance regarding appointments, prescriptions, lab results, and medical instructions.
• Assess patient concerns and determine the appropriate response, including scheduling an appointment, directing urgent matters to providers, or providing basic instructions per written protocols.
• Assist patients in scheduling, rescheduling, or cancelling appointments.
• Computerized physician order entry (CPOE) Enter and send medication and test orders per provider instructions.
• Accurately document and relay patient messages to the appropriate provider, ensuring timely follow-up on patient care.
• Provide basic medical information such as pre-appointment preparation, post-visit instructions, and medication information, based on provider instructions.
• Maintain accurate records of patient interactions and updates in the EMR to ensure seamless communication within the healthcare team.
• Obtains prior authorization for medications, procedures, and/or tests.
• Educate patients on procedures, medications, and follow-up care.
• Respond to patient inquiries both in person and over the phone.
• Assist with scheduling appointments and follow-up visits.
• Answer patient calls, address inquiries, relay messages to providers, and provide instructions or follow-up information as directed by providers. Ensure timely and accurate communication of patient needs and concerns.
• Work collaboratively with physicians, providers, nurses, and other staff to ensure efficient practice operations.
• Ensures compliance with all Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA).
• Participate in team meetings and contribute to quality improvement initiatives.
• Adhere to practice policies, procedures, and protocols.
• Serve as a role model in upholding the organization's mission, vision, and values. Consistently demonstrate ethical behavior and professionalism in all interactions. Actively engage in initiatives and practices that promote a positive and collaborative workplace culture, while supporting the organization's strategic goals.

Skills:

• Excellent verbal and written communication.
• Ability to multitask and work in a fast-paced environment.
• Compassionate and empathetic attitude towards patients.
• Demonstrate time management skills by efficiently prioritizing tasks, and patients simultaneously.
• Proven ability to work collaboratively within a team environment.
• Highly adaptable and willing to adjust to changing priorities and conditions.
• Strong Knowledge of Microsoft Office Suite.
• Proficiency in using electronic health records (EHR) systems.

Full Time Benefits Summary:

• Full time benefit-eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans to best meet your needs.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance, and more!
• 401(k) matching
• Generous PTO offering with additional time off for volunteering
• Access to Axia providers at little to no cost through Axia's medical insurance.
• Axia-paid life insurance, short-term and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.

At Axia Women's Health, we're passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals without regards to gender, race, ethnicity, ability, or sexual orientation and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.

Required Skills:

• Proficient in Microsoft Office Suite
• Skilled in EHR systems
• Collaborative team player
• OB/GYN Experience
• Adaptable to shifting priorities
• Excellent verbal and written communication
• eClinicalWorks (EMR)
• Efficient time and task prioritization
• Compassionate and empathetic to patients
• Flexible scheduling and coverage
• Multitask well in fast-paced settings

Preferred Education:

• High School Diploma/GED or better.

Required Licenses & Certifications:

• RMA
• CPR Certification
• CMA

Equal Opportunity Employer

DescriptionPosition Summary The Patient Support Operator plays a crucial role as the first point of contact for patients, handling incoming calls and scheduling appointments. Patient Support Operators are also responsible for mail workflow, triaging desktop requests, and assisting with pharmacy-related issues. They ensure compliance with regulatory standards, participate in staff meetings, and interact professionally with all patients, staff, and visitors. Principal Duties and ResponsibilitiesSchedule and rescheduling appointments for Psychiatry and all Care Teams, apart from Dental, Optometry, and BH.Answer inbound calls and function as a switchboard operator.Collect, sort and distribute all incoming and outgoing mail, handling over 100 letters daily that require stamping, certified mailing and proper weighing.Triages a clinical desktop, addressing medication refills, paperwork, pharmacy-related issues, copies of paperwork, vaccine records, etc., handling approximately 30-40 phone notes daily.Assist the Nursing team with reading patients' RX scripts to determine if they have refills remaining with their preferred pharmacy.Assist the Nursing team with RX issues needing clarification, such as medication on backorder, unreceived scripts.Attend staff meetings as announced by supervisor.Ensure compliance with standards, laws and regulations as promulgated by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, and the State and Federal Governments.Greet and interact with all patients, staff and visitors in a pleasant and professional manner.Other duties as required.Required Skills or AbilitiesBilingual in Spanish PreferredSome computer skills (Windows-based) and telephone experience preferred.Experience with Microsoft Office is a plus.Ability to work in a multi-cultural setting.Ability to strongly embrace and personify the mission of Lawndale Christian Health Center.Ability to collaborate and interact with a diverse group of healthcare professionals.Ability to multi-task and problem solve in a fast-paced work environment.Excellent guest relations skills.Typing speed of 45 wpm.Required Knowledge, Experience, or Licensure/RegistrationHigh School Diploma or equivalent.