18,437 Patient Support Staff jobs in the United States

PCM (Patient Support Manager) Serenity Healthcare is seeking a Patient Support Manager. In this role, you get the opportunity to connect with patients and be part of Serenity's mission,helping patients take back their life! The primary responsibility of our Patient Support Manager (or Patient Care Manager) is to promote the right medical solution through problem solving and connection with our patients. It is crucial to provide our patients with compassion and understanding, as well as educating them on Transcranial Magnetic Stimulation (TMS) and Ketamine Infusion therapy. Come join our team and make a difference in our patients' lives! Daily Responsibilities Ensure positive patient experience by providing support and compassion.Passionately educate our patients on the treatment options Serenity offers.Foster a positive and encouraging environment for patients and staffBe the nucleus for patient communications during and after treatments.Assist with day-to-day management of clinic operations.Qualifications High School Diploma/ GED.At least 3+ years of experience in dealing face to face with customers.Passion for helping people in a patient-centric culture.A quick learner comfortable in an innovative environment.Self-driven and motivated.Benefits of working with Serenity Competitive PayOpportunity for growth and advancementInsurance Benefits (Medical, Dental, Vision) covered at 90% for your entire familyPaid Time Off and Major Holidays Off (20 days annually)Who We Are Using advanced medical devices, we give our patients long-term success even when other treatments have failed. Serenity is a company that is committed to creating the finest patient experience. We ensure this by investing in our employees, as success with our mission requires cultivating a culture that is people-centric, collaborative,positive, proactive, and open to opportunities for personal and professional development. *Trigger Warning:Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

Interested in helping grow a healthcare model based on trusting relationships, joy in work, and health equity? Orchid Health might be just the place for you!

Orchid Health was founded over 10 years ago with the belief that the most effective way to improve the health of our communities is through integrated patient-centered care that takes the time to listen to and build trusting relationships with each patient. We currently see thousands of patients at our Oregon clinic locations, all supported by a talented, passionate, and dedicated staff.

Our mission is to advance a new model for community health to thrive based on relationships, joy in work, and health equity. We achieve this by leaning into our four pillars and core values:

• Challenge the Status Quo
• Cultivate Respect
• Courageously Vulnerable and Accountable

• Employee Well-Being
• Trusting Patient Relationships
• Community Health
• Financial Sustainability

Why work for Orchid Health?

Orchid Health's culture revolves around a healthy work-life balance, asking open-ended questions and providing transparent feedback, and learning from our mistakes. Orchid's team members have abundant opportunities to expand their professional skills in a supportive environment, participate in community outreach efforts and partnerships, and enjoy a robust benefits package.

Compensation:

• $20.00 $1.75/hour depending on experience and skills

Benefits:

• Medical, Dental, & Vision Orchid pays monthly premiums at 100% for team members and at least 50% for their dependents for base medical and dental plans
• 1000/year Wellness Benefit - for things that make you happy! (prorated based on date of hire)
• 401(k) with a company match and financial planning and wellness resources available at no cost
• A Continuing Education / Continuing Medical Education budget for all team members
• An Employee Assistance Program (EAP) that provides mental health support, financial planning, and lifestyle training opportunities, at no cost to employees
• 128 hours of PTO per year, annually front-loaded with tenure-based increases (1st year prorated based on date of hire)
• 40 hours of paid inclement weather and emergency closure leave, annually front-loaded
• 8 paid holidays, plus your birthday off!
• Free care at our clinics for team members and their families
• And more!

*Team members are eligible for benefits on the first of the month following 30 days of employment.

Estacada is considered one of Oregon's highest need areas when it comes to healthcare, and taking this position will be making a huge difference in a community that truly needs and appreciates its healthcare providers.

Orchid Health's Wade Creek Clinic is located in Estacada, Oregon. With Mt. Hood National Forest and Clackamas River recreation area as its backyard, Estacada is only a 45-minute drive to downtown Portland. The city is known for its thriving arts culture, friendly downtown shops, local farmers market, and abundant outdoor recreation opportunities.

The schedule for this position is Monday Friday, 8:00am - 5:00pm.

• Prepare for the day's patients by verifying insurance, scrubbing for missing information, and preparing documents before we open so that the check in process is streamlined
• Warmly and professionally greet patients as they check into the clinic for their appointments
• Collect and record necessary patient intake paperwork and any patient copays
• Answer phone calls, schedule patient appointments, answer patient questions, and be able to identify when patients need to discuss questions with a medical professional
• Handle incoming faxes by passing them off to the appropriate staff member and/or uploading documents to patients' electronic health records system
• Calmly and professionally respond to healthcare crises as the first line of interaction. Appropriately involve supervisor(s) and healthcare staff as needed
• Participate in community events, promotional efforts, and healthcare activities
• Present the clinic in a positive light at all times to members of the community
• Maintain professional boundaries in the community at all times especially regarding PHI, HIPAA, and other sensitive information
• Nightly cleaning of the waiting room to ensure it is clean and presentable with fresh coffee, water, cups, tissue, business cards, stickers, magnets, etc.

• High school diploma or GED certificate
• You like to ask questions
• You accept constructive feedback and work to grow both professionally and personally
• You show compassion every day when dealing with patients
• You support your team and recognize them when they go above and beyond

• Minimum of 1 year medical office experience
• Working knowledge of Athena
• English-Spanish bi-lingual

While in the clinic, team members may be exposed to viruses, disease, and infection from patients and specimens in the working environment. Team members may be required to work for extended periods of time at a computer. Team members use standard office equipment, such as computers, phones, and e-fax.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be regularly required to use hands and fingers to operate a computer, telephone, and keyboard. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping, reaching, and crouching, as well as lifting and supporting patients. Computer work is required for in-clinic positions. Light to moderate lifting may be required.

Travel is primarily local during the business day, although some out-of-the-area may be expected on occasion (CME events, or activities involving other Orchid Health Clinics).

Employment Offer Contingencies: Job offers are contingent upon the successful completion of a background check and drug screening.

AAP/EEO Statement: It is the policy of Orchid Health to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Orchid Health will provide reasonable accommodations for qualified individuals with disabilities.

PCM (Patient Support Manager) Serenity Healthcare is seeking a Patient Support Manager. In this role, you get the opportunity to connect with patients and be part of Serenity's mission,helping patients take back their life! The primary responsibility of our Patient Support Manager (or Patient Care Manager) is to promote the right medical solution through problem solving and connection with our patients. It is crucial to provide our patients with compassion and understanding, as well as educating them on Transcranial Magnetic Stimulation (TMS) and Ketamine Infusion therapy. Come join our team and make a difference in our patients' lives! Daily Responsibilities Ensure positive patient experience by providing support and compassion.Passionately educate our patients on the treatment options Serenity offers.Foster a positive and encouraging environment for patients and staffBe the nucleus for patient communications during and after treatments.Assist with day-to-day management of clinic operations.Qualifications High School Diploma/ GED.At least 3+ years of experience in dealing face to face with customers.Passion for helping people in a patient-centric culture.A quick learner comfortable in an innovative environment.Self-driven and motivated.Benefits of working with Serenity Competitive PayOpportunity for growth and advancementInsurance Benefits (Medical, Dental, Vision) covered at 90% for your entire familyPaid Time Off and Major Holidays Off (20 days annually)Who We Are Using advanced medical devices, we give our patients long-term success even when other treatments have failed. Serenity is a company that is committed to creating the finest patient experience. We ensure this by investing in our employees, as success with our mission requires cultivating a culture that is people-centric, collaborative,positive, proactive, and open to opportunities for personal and professional development. *Trigger Warning:Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

We are looking for compassionate individuals that want to impact lives by launching a career in healthcare, no experience required. Serenity Healthcare is a rapidly growing healthcare company that is changing the way healthcare is delivered. We need Patient Support Specialists (TMS Technicians) that can help our patients navigate our treatment options and take back their lives.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

What You Get:

• Paid training in TMS Therapy
• A career in healthcare with no experience
• Medical, dental and vision insurance premiums paid at 90% by Serenity Healthcare
• 20 days paid time off annually (PTO and holidays)

What You'll Do:

• Provide support to our patients while they go through TMS treatment
• Create an environment of compassion, while motivating your patients to complete treatment
• Build a relationship of trust and gratitude with your patients
• Work with a highly qualified team of providers that can assist with educating and motivating your patients

Who We're Looking For:

• Grounded, empathetic individuals with a desire to help others
• Minimum of two years of steady work experience, preferably in customer service
• The ability to quickly relate to a variety of people
• High School Diploma/ GED.

About Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

We are looking for compassionate individuals that want to impact lives by launching a career in healthcare, no experience required. Serenity Healthcare is a rapidly growing healthcare company that is changing the way healthcare is delivered. We need Patient Support Specialists (TMS Technicians) that can help our patients navigate our treatment options and take back their lives.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

What you get

• Paid training in TMS Therapy
• A career in healthcare with no experience
• Medical, dental and vision insurance premiums paid at 90% by Serenity Healthcare
• 20 days paid time off annually (PTO and holidays)

What you'll do

• Provide support to our patients while they go through TMS treatment
• Create an environment of compassion, while motivating your patients to complete treatment
• Build a relationship of trust and gratitude with your patients
• Work with a highly qualified team of providers that can assist with educating and motivating your patients

Who we're looking for

• Grounded, empathetic individuals with a desire to help others
• Minimum of two years of steady work experience, preferably in customer service
• The ability to quickly relate to a variety of people
• High School Diploma/ GED.

About Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

In accordance with Colorado's Equal Pay for Equal Work Act this position pays $25 hourly.

Do you have previous customer service experience, and do you enjoy making an impact? We are seeking a Customer Care Specialist for our Superior, CO office. The primary responsibility is to administer TMS (Transcranial Magnetic Stimulation) treatment and to provide excellent customer experience through empathy and sensitivity. The ideal candidate will have excellent communication skills and a passion for providing the highest level of care to our customers.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.

• Paid Time Off
• 10 Major Holidays Off
• Competitive Pay ($22/hr)
• 401k
• Medical, Dental, Vision insurance (Serenity covers 90% of your insurance premium)
• Paid Training and Certification
• Career Growth Opportunity

• Provide excellent customer care and support while developing trust and rapport.
• Administer TMS (Transcranial Magnetic Stimulation) treatments.
• Communicate and educate customers about maintaining healthy lifestyles.
• Maintain communication with providers regarding patient's treatment.
• Monitor and report changes in patient symptoms or behavior.

• High School Diploma / GED.
• Excellent verbal and written communication skills.
• Proven ability to multitask in a fast-paced environment.

Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Job: Full-time (7.5-hour shift)

Office Hours: Monday-Friday: 6 am-9 pm, Saturday: 7 am-7 pm

*This position is contingent on successfully completing a criminal background check upon hire.

In accordance with Colorado's Equal Pay for Equal Work Act this position pays $25 hourly.

PCM (Patient Support Manager) Serenity Healthcare is seeking a Patient Support Manager. In this role, you get the opportunity to connect with patients and be part of Serenity's mission,helping patients take back their life! The primary responsibility of our Patient Support Manager (or Patient Care Manager) is to promote the right medical solution through problem solving and connection with our patients. It is crucial to provide our patients with compassion and understanding, as well as educating them on Transcranial Magnetic Stimulation (TMS) and Ketamine Infusion therapy. Come join our team and make a difference in our patients' lives! Daily Responsibilities Ensure positive patient experience by providing support and compassion.Passionately educate our patients on the treatment options Serenity offers.Foster a positive and encouraging environment for patients and staffBe the nucleus for patient communications during and after treatments.Assist with day-to-day management of clinic operations.Qualifications High School Diploma/ GED.At least 3+ years of experience in dealing face to face with customers.Passion for helping people in a patient-centric culture.A quick learner comfortable in an innovative environment.Self-driven and motivated.Benefits of working with Serenity Competitive PayOpportunity for growth and advancementInsurance Benefits (Medical, Dental, Vision) covered at 90% for your entire familyPaid Time Off and Major Holidays Off (20 days annually)Who We Are Using advanced medical devices, we give our patients long-term success even when other treatments have failed. Serenity is a company that is committed to creating the finest patient experience. We ensure this by investing in our employees, as success with our mission requires cultivating a culture that is people-centric, collaborative,positive, proactive, and open to opportunities for personal and professional development. *Trigger Warning:Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

We are looking for compassionate individuals that want to impact lives by launching a career in healthcare, no experience required. Serenity Healthcare is a rapidly growing healthcare company that is changing the way healthcare is delivered. We need Patient Support Specialists (TMS Technicians) that can help our patients navigate our treatment options and take back their lives.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

What You Get:

• Paid training in TMS Therapy
• A career in healthcare with no experience
• Medical, dental and vision insurance premiums paid at 90% by Serenity Healthcare
• 20 days paid time off annually (PTO and holidays)

What You'll Do:

• Provide support to our patients while they go through TMS treatment
• Create an environment of compassion, while motivating your patients to complete treatment
• Build a relationship of trust and gratitude with your patients
• Work with a highly qualified team of providers that can assist with educating and motivating your patients

Who We're Looking For:

• Grounded, empathetic individuals with a desire to help others
• Minimum of two years of steady work experience, preferably in customer service
• The ability to quickly relate to a variety of people
• High School Diploma/ GED.

About: Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.