443 Patientsupport jobs in the United States

We are hiring immediately for our Customer Support team. We are looking for individuals who can help raise the bar on our customer service that we provide to our patients and partners. This is your opportunity to join a health-tech enterprise focused on making medications more affordable for all Americans.

Start your career with the fastest growing pharmacy technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

Compensation: $19/hr

Location: Onsite Robinson Township Pittsburgh

Work hours : Monday-Friday across various 8 hours shifts : 8am- 4pm EST , 9am- 5pm EST, 1pm- 9pm EST or Open for availability for 4 day 10 hour shifts from 11am- 9 pm EST

Requirements:

• High school diploma or GED required, Bachelor's degree strongly preferred
• Customer service experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Responsibilities:

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Benefits:
Medical, dental, and vision insurance plans that fit your needs
401(k) retirement plan
Daily meal stipend for onsite marketplace
Pre-tax transit benefits and free onsite parking

CMA Patient Support

At Axia Women's Health, recognized as a Great Place to Work for the 4th year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of women's health centers in New Jersey, Pennsylvania, Indiana, and Kentucky. Our rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.

We have an opening for a Certified Medical Assistant (Patient Support) at Athena OB/GYN in Horsham/Abington/Langhorne.

Hours: Start time will vary 6am -7:30am and end 4:00-4:30pm with a rotating 6pm closing shift. Friday 6:30-3:30pm. Location(s): Horsham/Abington/Langhorne

The Certified Medical Assistant-Patient Support plays a vital role in managing patient communication via telephone. The CMA-Patient Support ensures the patient's needs and concerns are promptly addressed, providing excellent customer service while maintaining clinical accuracy and professionalism.

Essential Functions:

• Answer incoming patient calls, address questions, and provide guidance regarding appointments, prescriptions, lab results, and medical instructions.
• Assess patient concerns and determine the appropriate response, including scheduling an appointment, directing urgent matters to providers, or providing basic instructions per written protocols.
• Assist patients in scheduling, rescheduling, or cancelling appointments.
• Computerized physician order entry (CPOE) Enter and send medication and test orders per provider instructions.
• Accurately document and relay patient messages to the appropriate provider, ensuring timely follow-up on patient care.
• Provide basic medical information such as pre-appointment preparation, post-visit instructions, and medication information, based on provider instructions.
• Maintain accurate records of patient interactions and updates in the EMR to ensure seamless communication within the healthcare team.
• Obtains prior authorization for medications, procedures, and/or tests.
• Educate patients on procedures, medications, and follow-up care.
• Respond to patient inquiries both in person and over the phone.
• Assist with scheduling appointments and follow-up visits.
• Answer patient calls, address inquiries, relay messages to providers, and provide instructions or follow-up information as directed by providers. Ensure timely and accurate communication of patient needs and concerns.
• Work collaboratively with physicians, providers, nurses, and other staff to ensure efficient practice operations.
• Ensures compliance with all Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA).
• Participate in team meetings and contribute to quality improvement initiatives.
• Adhere to practice policies, procedures, and protocols.
• Serve as a role model in upholding the organization's mission, vision, and values. Consistently demonstrate ethical behavior and professionalism in all interactions. Actively engage in initiatives and practices that promote a positive and collaborative workplace culture, while supporting the organization's strategic goals.

Skills:

• Excellent verbal and written communication.
• Ability to multitask and work in a fast-paced environment.
• Compassionate and empathetic attitude towards patients.
• Demonstrate time management skills by efficiently prioritizing tasks, and patients simultaneously.
• Proven ability to work collaboratively within a team environment.
• Highly adaptable and willing to adjust to changing priorities and conditions.
• Strong Knowledge of Microsoft Office Suite.
• Proficiency in using electronic health records (EHR) systems.

Full Time Benefits Summary:

• Full time benefit-eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans to best meet your needs.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance, and more!
• 401(k) matching
• Generous PTO offering with additional time off for volunteering
• Access to Axia providers at little to no cost through Axia's medical insurance.
• Axia-paid life insurance, short-term and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.

At Axia Women's Health, we're passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals without regards to gender, race, ethnicity, ability, or sexual orientation and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.

Required Skills:

• Proficient in Microsoft Office Suite
• Skilled in EHR systems
• Collaborative team player
• OB/GYN Experience
• Adaptable to shifting priorities
• Excellent verbal and written communication
• eClinicalWorks (EMR)
• Efficient time and task prioritization
• Compassionate and empathetic to patients
• Flexible scheduling and coverage
• Multitask well in fast-paced settings

Preferred Education:

• High School Diploma/GED or better.

Required Licenses & Certifications:

• RMA
• CPR Certification
• CMA

Equal Opportunity Employer

**Overview**
BroadPath is hiring **Patient Support Representatives** to work from home! In this role, you'll handle inbound and outbound calls while supporting patient access through scheduling, documentation, and coordination of care-related communications. This includes communicating with providers via phone, email, or through secure messaging within the clinical portal, as well as relaying information between provider and patient, such as medication requests or requests for specialty services.
Patient Support Representatives serve as a liaison between patients and clinical teams, ensuring timely and accurate appointment scheduling, referral coordination, and overall service delivery.
**Compensation Highlights**
+ Base Pay:
+ $16.00 per hour for training and nesting
+ $6.50 per hour for production
+ Bonus opportunities! Earn up to 2 more per hour during the 4-week training and 2-week nesting period by meeting performance and attendance requirements
+ Incentives are tied to metrics such as QA scores, accuracy, schedule adherence, and attendance. Full details will be provided during training. This brings your potential Training and Nesting pay rate up to 18 per hour!
+ Pay frequency: Weekly pay!
**Schedule Highlights**
+ This is a full-time, steady state role with no pre-determined end date. No weekend work required!
+ Training Schedule: Monday-Friday, 8:00am-4:30pm Pacific Time
+ Production Schedule: Monday-Friday, 8:00am-5:00pm Pacific Time
**Responsibilities**
+ Manage inbound and outbound calls to schedule, reschedule, or confirm patient appointments
+ Verify patient insurance eligibility and update records as needed
+ Process referral requests and prescription renewals, ensuring accurate documentation and timely follow-up with clinical teams
+ Maintain strict patient confidentiality when handling health information and medical records
+ Communicate updates, issues, and escalations to the call center management team
+ Scan, upload, and organize documents within patient charts
+ Perform additional tasks and support functions as assigned
**Qualifications**
+ High School Diploma or equivalent
+ 1+ years of customer service in a call center setting
+ Previous job tenure of at least one year per role, reflecting stability and reliability
+ Knowledge of privacy regulations and the ability to manage sensitive customer and account information with discretion, ensuring full compliance in a remote work environment
+ Previous experience in a role requiring clear, positive, and cooperative verbal and written communication skills, as information will be entered into patient records
+ Proven ability to quickly reference and apply resources, guides, and job aids to resolve caller inquiries and complete tasks accurately in a fast-paced environment
+ Experience navigating multiple systems, tools, and screens simultaneously while maintaining active engagement with patients over the phone
+ Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure protected information
+ Ability to maintain approved high-speed internet connection
**Preferred Qualifications**
+ Experience handling high call volumes
+ Experience with scheduling appointments
+ Experience with electronic medical records (EMR) systems
+ Experience with the EPIC application
+ Solid understanding of medical terminology
+ Have 2 external monitors
**Diversity Statement**
_At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!_
_Equal Employment Opportunity/Disability/Veterans_
_If you need accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process._
_BroadPath is an Equal Opportunity Employer_
_We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law._

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**_What Individualized Care contributes to Cardinal Health_**
Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go.
**_What is expected of you and others at this level_**
+ Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
+ In-depth knowledge in technical or specialty area
+ Applies advanced skills to resolve complex problems independently
+ May modify process to resolve situations
+ Works independently within established procedures; may receive general guidance on new assignments
+ May provide general guidance or technical assistance to less experienced team members
**Responsibilities**
+ Must demonstrate a superior willingness to help external and internal customers
+ First point of contact on inbound calls, and determines needs, and handles accordingly
+ Creates and completes accurate applications for enrollment with a sense of urgency
+ Scrutinizes forms and supporting documentation thoroughly for any missing information or new information to be added to the database
+ Conducts outbound correspondence when necessary to help support the needs of the patient and/or program
+ Conducts benefits investigations to identify patients' insurance plan coverage for medications, procedures, and travel and lodging
+ Provides detailed activity notes as to what appropriate action is needed for the Benefit Investigation processing
+ Assist with coordination of travel and lodging associated with patient therapy
+ Working alongside teammates to best support the needs of the patient population or transfer caller to appropriate team member (when applicable)
+ Resolve patient's questions and any representative for the patient's concerns regarding status of their request for assistance
+ Update internal treatment plan statuses and external pharmacy treatment statuses
+ Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry
+ Make all outbound calls to patient and/or provider to discuss any missing information and/or benefit related information
+ Notify patients, physicians, practitioners, and/or clinics of any financial responsibility of services provided as applicable
+ Responsible for placing all outbound calls to ensure the process is complete
+ Assess patient's financial ability to afford therapy and provide hand on guidance to appropriate financial assistance
+ Must follow through on all benefit investigation rejections, including Prior Authorizations, Appeals, etc. All avenues to obtain coverage for the product must be fully exhausted
+ Documentation must be clear and accurate and stored in the appropriate sections of the database
+ Must track any payer/plan issues and report any changes, updates, or trends to management
+ Ability to search insurance options and explain various programs to the patient while helping them to select the best coverage option for their situation
+ Handle all escalations and ensure proper communication of the resolution within required timeframe agreed upon by the client
+ Responsible for reporting any payer issues to the appropriate team
+ Must self-audit activities to ensure accuracy and efficiency for the program
**_Qualifications_**
+ Previous customer service experience, preferred
+ High School diploma or equivalent, preferred
+ Demonstrated high level customer service
+ Experience conducting and documenting patient health insurance benefit investigations, prior authorizations, and appeals, preferred
+ Cell/Gene therapy and/or Oncology experience, preferred
+ Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies, preferred
+ Knowledge of the Health Insurance Market Place and the Affordable Care Act preferred
+ Knowledge of ICD9/ICD10 coding is preferred
+ Critical and creative thinking, preferred
+ Important to have a strong attention to detail
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8:00am- 6:00pm CST.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated hourly range:** $21.50 per hour - $30.65 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/17/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**_What Individualized Care contributes to Cardinal Health_**
Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go.
**_What is expected of you and others at this level_**
+ Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
+ In-depth knowledge in technical or specialty area
+ Applies advanced skills to resolve complex problems independently
+ May modify process to resolve situations
+ Works independently within established procedures; may receive general guidance on new assignments
+ May provide general guidance or technical assistance to less experienced team members
**Responsibilities**
+ Must demonstrate a superior willingness to help external and internal customers
+ First point of contact on inbound calls, and determines needs, and handles accordingly
+ Creates and completes accurate applications for enrollment with a sense of urgency
+ Scrutinizes forms and supporting documentation thoroughly for any missing information or new information to be added to the database
+ Conducts outbound correspondence when necessary to help support the needs of the patient and/or program
+ Conducts benefits investigations to identify patients' insurance plan coverage for medications, procedures, and travel and lodging
+ Provides detailed activity notes as to what appropriate action is needed for the Benefit Investigation processing
+ Assist with coordination of travel and lodging associated with patient therapy
+ Working alongside teammates to best support the needs of the patient population or transfer caller to appropriate team member (when applicable)
+ Resolve patient's questions and any representative for the patient's concerns regarding status of their request for assistance
+ Update internal treatment plan statuses and external pharmacy treatment statuses
+ Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry
+ Make all outbound calls to patient and/or provider to discuss any missing information and/or benefit related information
+ Notify patients, physicians, practitioners, and/or clinics of any financial responsibility of services provided as applicable
+ Responsible for placing all outbound calls to ensure the process is complete
+ Assess patient's financial ability to afford therapy and provide hand on guidance to appropriate financial assistance
+ Must follow through on all benefit investigation rejections, including Prior Authorizations, Appeals, etc. All avenues to obtain coverage for the product must be fully exhausted
+ Documentation must be clear and accurate and stored in the appropriate sections of the database
+ Must track any payer/plan issues and report any changes, updates, or trends to management
+ Ability to search insurance options and explain various programs to the patient while helping them to select the best coverage option for their situation
+ Handle all escalations and ensure proper communication of the resolution within required timeframe agreed upon by the client
+ Responsible for reporting any payer issues to the appropriate team
+ Must self-audit activities to ensure accuracy and efficiency for the program
**_Qualifications_**
+ Previous customer service experience, preferred
+ High School diploma or equivalent, preferred
+ Demonstrated high level customer service
+ Experience conducting and documenting patient health insurance benefit investigations, prior authorizations, and appeals, preferred
+ Cell/Gene therapy and/or Oncology experience, preferred
+ Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies, preferred
+ Knowledge of the Health Insurance Market Place and the Affordable Care Act preferred
+ Knowledge of ICD9/ICD10 coding is preferred
+ Critical and creative thinking, preferred
+ Important to have a strong attention to detail
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8:00am- 6:00pm CST.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated hourly range:** $21.50 per hour - $30.65 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/17/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

**Description**
**Introduction**
Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Patient Support AmbassadorMedical City McKinney
**Benefits**
Medical City McKinney, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
+ Free counseling services and resources for emotional, physical and financial wellbeing
+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock
+ Family support through fertility and family building benefits with Progyny and adoption assistance.
+ Referral services for child, elder and pet care, home and auto repair, event planning and more
+ Consumer discounts through Abenity and Consumer Discounts
+ Retirement readiness, rollover assistance services and preferred banking partnerships
+ Education assistance (tuition, student loan, certification support, dependent scholarships)
+ Colleague recognition program
+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits ( Eligibility for benefits may vary by location._**
We are seeking a Patient Support Ambassador for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!
**Job Summary and Qualifications**
Food Service Workers/FNS Trayline Worker in our Food and Nutrition Services department may perform assigned duties in one or more of the following areas: Cafeteria Server, Catering, Cold Production, Porter, Tray line Support, Late Tray Delivery, Storeroom Clerk and/or Floor Stock Attendant. All FANS team members adhere to food safety, food handling, and sanitation procedures. The hospital dining schedule features hours and shifts that create a great work - life balance. Your food service experience and commitment to service, safety and professionalism will contribute to a positive experience for our patients, visitors and colleagues.
**What You Will Do In This Role**
You will serve cafeteria meals and ensure guest satisfaction.
You will maintain dining room and beverage area in a neat and sanitary manner.
You will replenish food items and ensure product is stocked to appropriate levels.
You will properly store food by adhering to food safety policies and procedures.
You will accurately complete all reports, cleaning checklists and temperature logs.
You will remove trash from the cafeteria and main kitchen according to schedule and as needed.
**What Qualifications You Will Need**
+ Food Handlers Permit must be obtained within 15 days of employment start date
Medical City McKinney opened its doors more than 90 years ago. We are a 285+ bed acute care hospital. We serve the residents of McKinney and northern Collin County. Our main campus is a Level III Trauma Center. We provide emergency services at our main campus and at Medical City ER Stonebridge. We have cardiovascular and neurological services. We offer general surgery, orthopedics and women's services. Additionally, a Level II neonatal intensive care unit and behavioral health services. Medical City McKinney is a Primary Stroke Center. We are also a stroke rehabilitation center. We are certified by The Joint Commission for total hip and total knee replacement. We are a part of the Medical City network of hospitals. Patients are ensured access to medical experts and advanced healthcare innovations across the network.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you find this opportunity compelling, we encourage you to apply for our Patient Support Ambassador opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. **We are interviewing apply today!**
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
**Job Description Summary:**
Assist Registered Nurse in providing direct patient care to multiple patients at a time on a designated nursing unit.
**Responsibilities And Duties:**
40%
Performs and/or assists the patient with activities of daily living e. g. bathing, grooming, eating, walking, et c . Maintains environmental cleanliness and safety of patient rooms, unit and equipment. Provides assistance to patients, visitors and nursing personnel in assigned unit and maintains flexibility to help other departments with the care of patients as needed. Assists in creating the ideal patient experience through development of respectful and compassionate relationships with each patient and family. May serve as a patient safety champion, empowering equal responsibility for all safety guidelines among all licensed and unlicensed care givers. May assist in telemetry cardiac monitoring, recognizing life threatening arrhythmias and communicates immediately to available licensed clinician. May act as a transporter for the nursing unit assigned. Runs errands to either pickup or deliver items for patient care.
40%
Performs delegable other nursing tasks delegated by the Registered Nurse which include those tasks which can be performed without requiring judgment based on nursing knowledge on part of the person performing the task k ; tasks with which the results are reasonably predictable; tasks which can be performed safely, according to exact, unchanging directions; tasks which do not require complex observations or critical decisions; and tasks which do not require assessment; and tasks where the consequences of performing the task improperly are minimal and not life threatening. Performs other basic nursing care duties as directed by the RN including but not limited to waived testing fingerstick glucose, urine dipstick, occult fecal l, non-sterile specimen collection, nasogastric tube care, 1 2 lead EKG, and simple clean non-sterile e dressing changes. Accurately collects data such as height, weight, vital signs, intake and output, etc. and records data on the appropriate documentation form. Competent in the use of portable technology, using handheld wireless devices for measurement and documentation of intake and output, vital signs and point of care testing such as fingerstick glucoses or urine dipstick. Reports patient observations and concerns to the Registered Nurse.
20%
Assists hospital visitors and staff with information needs. May utilize wireless devices and technology for coordination of healthcare e. g. scheduling, flowchart documentation, nutrition service ordering. May serve as a super user for nursing assistant information technology and/or preceptor for new nursing assistants. Maintains supplies and equipment necessary for patient care operations. Secures and handles appropriate supplies, medications, and lab specimens transported from/into and within the unit. The major duties/ responsibilities and listed above are not intended to be all-inclusive of the duties, responsibilities and to be performed by associates in this job. Associate is expected to perform other duties as requested by supervisor.
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.
**Minimum Qualifications:**
High School or GED
**Additional Job Description:**
**MINIMUM QUALIFICATIONS**
16- and 17-year-old individuals without a high school diploma or GED will be considered only if they have a valid work permit.
18-year-old individuals enrolled in high school do not need a high school diploma/GED/work permit to be considered.
**Work Shift:**
Variable
**Scheduled Weekly Hours :**
As Needed
**Department**
Med Surg Ortho Unit 1
Join us!
. if your passion is to work in a caring environment
. if you believe that learning is a life-long process
. if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

Job Title: Patient Support Specialist (Onsite - Plymouth, MN)
Start Date: ASAP
About the Role
We are seeking a compassionate, organized, and tech-savvy professional to join our team as a Patient Support Specialist. In this onsite role, you will be the first point of contact for patients using our device, ensuring they feel confident and supported throughout their experience. You'll provide setup assistance and troubleshooting issues to help patients.
Key Responsibilities
+ Guide patients through setup and activation of device.
+ Troubleshoot technical and clinical issues in person or via phone/video.
+ Document patient interactions and escalate complex issues to clinical or technical teams.
+ Collaborate with internal teams to improve patient experience and device performance.
+ Maintain up-to-date knowledge of device functionality, software updates, and clinical protocols.
Experience & Qualifications
+ Personality matters - strong communication skills and a patient-first mindset are essential.
+ Highly organized and process-oriented, with attention to detail.
+ 2+ years of professional experience in healthcare, customer support, or related fields.
+ Willing to train the right candidate with a passion for patient care and technology.
+ Research experience is a bonus.
+ Experience with remote monitoring or patient education is a plus.
+ Ability to work independently and manage multiple patient interactions daily.
Essential Skills
+ Strong communication skills.
+ Organization and process-oriented mindset.
+ 2+ years of professional experience.
Pay and Benefits
The pay range for this position is $24.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Plymouth,MN.
Application Deadline
This position is anticipated to close on Sep 23, 2025.
About Actalent
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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email (% ) for other accommodation options.