59 Pet Care jobs in the United States

S UMMARY OF J OB P URPOSE AND F UNCTION
The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of p ets .
E SSENTIAL R ESPONSIBILITIES AND T ASKS
 Live and exemplify the Five Principles of Mars, Inc. within self and team.
Prepare the tre atment room for examination of p ets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veter i nary technician . Set up fecals, smears, and skin scra pings as allowed by state rules and regulations .
erve as support to th e Client Services Coordinator , Vete rinary Assistant and Veterinary Technician . old or restrain p ets during examination, treatment, or inoculation.
repare routine in - house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by s tate rules and regulations . onitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and p et (when approved by the veterinarian or veterinary technician ).
athe and di p p ets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician .
lean the surgical suite and instruments.
nsure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishe s, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols
ther job duties as assigned.
T HE F IVE P RINCIPLES
uality - The consumer is our boss, quality is our work and value for money is our goal.
esponsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
utuality - A mutual benefit is a shared benefit; a shared benefit will endure.
fficiency - We use resources to the full, waste nothing and do only what we can do best.
reedom - We need freedom to shape our future; we need profit to remain free. H IRING Q UALIFICATIONS AND C OMPETENCIES
Leadership
ustomer Focus
eer Relationships
ntegrity & Trust
ction Oriented
istening
F unctional
reventative care and OWPs
ommunication Skills
lient Service Skills
riority Setting
ime Management
C APABILITIES AND E XPERIENCE ( C AN DO)
bility to multi - task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accurac y or appearance of frustration.
ommunication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms.
Demonstrates exceptionally strong written and verbal communication skills. rganizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
roblem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions.
lient service skills - Consistently e nsures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. ntellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. C an provide directions.
athematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
omputer skills - Comfortably and confidently uses a computer and specialized sof tware. Microsoft Word, Excel, Access, Outlook , etc .
A TTITUDES (W ILL D O )
nitiative - S hows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
ntegrity - Firmly adheres to the values and ethics of Banfield Pet Hospital s. Exhibits honesty, discretion, and sound judgment.
ooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share re levant information with others.
lexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.
ndependence - Able and willing to perform tasks and duties without supervision.
olerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
S PECIAL W ORKING C ONDITIONS
bility to work at a computer for long periods of time.
bility to be confident around p ets (i.e., dogs, cats, birds, reptiles, etc.)
lient needs and work volume may require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
ust have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
he noise level in the work environment is moderately high.
equires sufficient ambulatory skills in order to perform duties while at hospital.
bility to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds .
equires good hand - eye coordination, arm - hand - finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
pecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and abilit y to adjust focus.
ssociate is routinely exposed to a variety of p ets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
E XPERIENCE , E DUCATION AND / OR T RAINING
igh School Diploma preferred .
ust be at least 18 years old to perform duties involving radiography (x - ray) and exposure to radioactive substances.
ne year related experience required with customer service preferred.

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets. ESSENTIAL RESPONSIBILITIES AND TASKS  Live and exemplify the Five Principles of Mars, Inc. within self and team. Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations. erve as support to the Client Services Coordinator, Veterinary Assistant and Veterinary Technician. old or restrain pets during examination, treatment, or inoculation. repare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations. onitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician). athe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician. lean the surgical suite and instruments. nsure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols ther job duties as assigned. THE FIVE PRINCIPLES uality - The consumer is our boss, quality is our work and value for money is our goal. esponsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. utuality - A mutual benefit is a shared benefit; a shared benefit will endure. fficiency - We use resources to the full, waste nothing and do only what we can do best. reedom - We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS COMPETENCIES Leadership ustomer Focus eer Relationships ntegrity & Trust ction Oriented istening Position Description Pet Care Assistant.docx 2 of 3 Last Revised: 05/03/2018 JP Functional reventative care and OWPs ommunication Skills lient Service Skills riority Setting ime Management CAPABILITIES AND EXPERIENCE (CAN DO) bility to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. ommunication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. rganizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. roblem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions. lient service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. ntellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. athematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. omputer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc. ATTITUDES (WILL DO) nitiative - Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. ntegrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. ooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. lexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned. ndependence - Able and willing to perform tasks and duties without supervision. olerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS bility to work at a computer for long periods of time. bility to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) lient needs and work volume may require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. ust have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. he noise level in the work environment is moderately high. equires sufficient ambulatory skills in order to perform duties while at hospital.

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets.

Pet Care Assistant
The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, and to ensure this is provided in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. Assistants are responsible for daily maintenance and cleaning of exam rooms and kennels while also assisting the medical care staff with treatment of patients. This position is perfect for someone looking to get their foot in the door to the beautiful field of veterinary medicine.
Essential Responsibilities and Tasks
+ Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecal tests, smears, and skin scrapings as allowed by state rules and regulations.
+ Maintain the flow of the Cycle of Service in accordance to position. Provide Client Education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets. Serve as support to the Client Services Coordinator staff on an as-needed basis.
+ Hold or restrain pets during examination, treatment, or inoculation.
+ Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations.
+ Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician).
+ Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician.
+ Clean the surgical suite and instruments.
+ Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols
+ Other job duties as assigned.
Qualifications
+ Educational background-High school diploma or equivalent.
+ Professional demeanor and good communication skills with the ability to work well with others in a fast-paced
+ environment.
+ Excellent customer service skills!
+ Demonstrates strong organizational skills (record keeping, time management, follow up, etc.).
+ Strong verbal and written communication skills; interpersonal skills.
+ Relationship management-- ability to be persuasive and provide leadership to subordinates.
+ Ability to create and foster a collaborative team environment.
+ THIS DOCUMENT DOES NOT CREATE AN EXPRESSED OR IMPLIED CONTRACT OF EMPLOYMENT OR ALTER YOUR AT WILL EMPLOYMENT.
+ Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality and accuracy of work.
+ Strong analytical, problem solving and reasoning ability.
+ Ability to take direction, follow instructions accurately and accept constructive criticism.
Our team is looking for another set of hands to help! We are a close-knit team who works well together and likes to have fun while we do it. We are passionate about patient care and veterinary medicine and have so many opportunities for teaching and learning!

Summary of Job Purpose and Function
The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, and to ensure this is provided in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Description - External
Essential Responsibilities and Tasks
· Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.
· Maintain the flow of the Cycle of Service in accordance to position. Provide Client Education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets. Serve as support to the Client Services Coordinator staff on an as-needed basis.
· Hold or restrain pets during examination, treatment, or inoculation.
· Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations.
· Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician).
· Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician.
· Clean the surgical suite and instruments.
· Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols
· Other job duties as assigned.
Hiring Qualifications
Capabilities and Experience (can do)
· Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
· Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
· Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
· Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
· Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
· Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
· Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
· Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.
Attitudes (will do)
· Initiative - shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
· Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
· Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
· Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.
· Independence - Able and willing to perform tasks and duties without supervision as appropriate.
· Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
Special Working Conditions
· Ability to work at a computer for long periods of time.
· Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
· Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
· Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
· The noise level in the work environment is moderately high.
· Requires sufficient ambulatory skills in order to perform duties while at hospital.
· Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
· Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
· Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
Experience, Education and/or Training
· High School Diploma preferred.
· Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
· One year related experience required with customer service preferred.
Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical careof pets.ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team.Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g.vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears,and skin scrapings as allowed by state rules and regulations. erve as support to the Client Services Coordinator, Veterinary Assistant and Veterinary Technician. old or restrain pets during examination, treatment, or inoculation. repare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canineparvovirus) as allowed by state rules and regulations. onitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking",exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinarytechnician). athe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian orveterinary technician. lean the surgical suite and instruments. nsure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes,mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospitalprotocols ther job duties as assigned.

SUMMARY OF JOB PURPOSE AND FUNCTION The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets. ESSENTIAL RESPONSIBILITIES AND TASKS  Live and exemplify the Five Principles of Mars, Inc. within self and team. Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations. erve as support to the Client Services Coordinator, Veterinary Assistant and Veterinary Technician. old or restrain pets during examination, treatment, or inoculation. repare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations. onitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician). athe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician. lean the surgical suite and instruments. nsure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols ther job duties as assigned. THE FIVE PRINCIPLES uality - The consumer is our boss, quality is our work and value for money is our goal. esponsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. utuality - A mutual benefit is a shared benefit; a shared benefit will endure. fficiency - We use resources to the full, waste nothing and do only what we can do best. reedom - We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS COMPETENCIES Leadership ustomer Focus eer Relationships ntegrity & Trust ction Oriented istening Position Description Pet Care Assistant.docx 2 of 3 Last Revised: 05/03/2018 JP Functional reventative care and OWPs ommunication Skills lient Service Skills riority Setting ime Management CAPABILITIES AND EXPERIENCE (CAN DO) bility to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. ommunication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. rganizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. roblem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions. lient service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. ntellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. athematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. omputer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc. ATTITUDES (WILL DO) nitiative - Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. ntegrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. ooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. lexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned. ndependence - Able and willing to perform tasks and duties without supervision. olerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS bility to work at a computer for long periods of time. bility to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) lient needs and work volume may require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. ust have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. he noise level in the work environment is moderately high. equires sufficient ambulatory skills in order to perform duties while at hospital. Position Description Pet Care Assistant.docx 3 of 3 Last Revised: 05/03/2018 JP bility to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. equires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. pecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. ssociate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. EXPERIENCE, EDUCATION AND/OR TRAINING igh School Diploma preferred. ust be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. ne year related experience required with customer service preferred.

SUMMARY OF JOB PURPOSE AND FUNCTION The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets.
ESSENTIAL RESPONSIBILITIES AND TASKS  Live and exemplify the Five Principles of Mars, Inc. within self and team. Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations. erve as support to the Client Services Coordinator, Veterinary Assistant and Veterinary Technician. old or restrain pets during examination, treatment, or inoculation. repare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations. onitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician). athe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician. lean the surgical suite and instruments. nsure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols ther job duties as assigned.
THE FIVE PRINCIPLES uality - The consumer is our boss, quality is our work and value for money is our goal. esponsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. utuality - A mutual benefit is a shared benefit; a shared benefit will endure. fficiency - We use resources to the full, waste nothing and do only what we can do best. reedom - We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS COMPETENCIES Leadership ustomer Focus eer Relationships ntegrity & Trust ction Oriented ommunication Skills lient Service Skills riority Setting ime Management
CAPABILITIES AND EXPERIENCE (CAN DO) bility to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. ommunication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. rganizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. roblem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions. lient service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. ntellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. athematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. omputer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.
ATTITUDES (WILL DO) nitiative - Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. ntegrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. ooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. lexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned. ndependence - Able and willing to perform tasks and duties without supervision. olerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
SPECIAL WORKING CONDITIONS bility to work at a computer for long periods of time. bility to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) lient needs and work volume may require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. ust have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. he noise level in the work environment is moderately high. equires sufficient ambulatory skills in order to perform duties while at hospital. Position Description Pet Care Assistant.docx 3 of 3 Last Revised: 05/03/2018 JP bility to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. equires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. pecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. ssociate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
EXPERIENCE, EDUCATION AND/OR TRAINING igh School Diploma preferred. ust be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

PET CARE ASSISTANT
A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.
JOB SUMMARY
The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, and to ensure this is provided in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
ESSENTIAL RESPONSIBILITIES AND TASKS
· Live and exemplify the Five Principles of Mars, Inc. within self and team.
· Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.
· Maintain the flow of the Cycle of Service in accordance with position. Provide Client Education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets. Serve as support to the Client Services Coordinator staff on an as-needed basis.
· Hold or restrain pets during examination, treatment, or inoculation.
· Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations.
· Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician).
· Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician.
· Clean the surgical suite and instruments.
· Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols
· Other job duties as assigned.
THE FIVE PRINCIPLES
Every associate including the Pet Care Assistant has an important contribution to make to the veterinary team. We're looking for Pet Care Assistants who are dedicated to their work, have a positive attitude and use our Five Principles:
· Quality - The consumer is our boss, quality is our work, and value for money is our goal.
· Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
· Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
· Efficiency - We use resources to the full, waste nothing and do only what we can do best.
· Freedom - We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS
Capabilities and Experience (can do)
· Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
· Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
· Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
· Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
· Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
· Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
· Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
· Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.
Attitudes (will do)
· Initiative - shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
· Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
· Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
· Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.
· Independence - Able and willing to perform tasks and duties without supervision as appropriate.
· Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
Special Working Conditions
· Ability to work at a computer for long periods of time.
· Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
· Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
· Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
· The noise level in the work environment is moderately high.
· Requires sufficient ambulatory skills to perform duties while at hospital.
· Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
· Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
· Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
Experience, Education and/or Training
· High School Diploma preferred.
· Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
· One year of related experience required with customer service preferred.
BENEFITS
Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits:
· Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
· Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*
· Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*
· Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*
· Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
· Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection.
· Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.
· Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
· Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
· Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*
· Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*
· Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
· Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
· Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*
· Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*
· Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*
· Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*
· Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*
· Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*
Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs; Part-time Associates are eligible for those benefits with an asterisk (*).
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.
We believe that embracing inclusion and diversity enables us to live our Purpose:
A BETTER WORLD FOR PETS.
The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, abilities, and education, and may vary depending on location or applicable minimum wage laws.