81,179 Philips jobs in the United States
Philips MR Technical Support Engineer
Posted 11 days ago
Job Viewed
Job Description
Job Description Summary
The Philips MR Technical Support Engineer (TSE) drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Engineers (FE's), Client Service Technicians (CST's), and Customers experiencing system performance issues.
This position is the technical resource for all service-related escalations regarding the Philips MR product family and should include but is not limited to: Intera, Achieva, Panorama, Ingenia as well as associated Workstations. Philips CT knowledge and expertise is not required, but is a plus: Brilliance, Ingenuity, Big Bore, Spectral product families.
This is a remote role where you will work out of your home office. The successful candidate will need to reside in the United States with the ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Responsibilities
-
Provide remote and on-site technical support for Philips MR products Intera, Achieva, Panorama, Ingenia product families plus Workstations.
-
Use successful, effective field experience and knowledge to provide technical support to FE's, CST's, and customers that may include both remote and onsite support.
-
Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain "field advisor" status.
-
Utilize the GEHC escalation process as needed, working closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.
-
Utilize "Gameplan" tool to drive Service effectiveness. Contribute knowledge to the Problem Solution Database (PSDB).
-
Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required.
-
Support Material and Purchased Service cost improvement initiatives for the modality.
-
Within project engagement, act as a change agent/ field "advisor" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support.
-
Manage and support improvements in business processes that maximize competitiveness, enabling continued business growth. This may include leveraging remote service capabilities to improve remote troubleshooting and remote fix rates.
-
Work with Modality / Service Engineering, Product Engineering, and field support specialists to drive product quality, serviceability, and resolve formal customer escalations.
-
Coach and train FE's to ensure that technical and customer skills are up to date and meet the needs of the business. Serves as subject matter expert (SME) for FE modality training through the Service Quality Standard (SQS) training curriculum.
-
Identify field process improvements such as pre-PM work, PM cycle time, remote TTR work, field-based technical training to support use of remote diagnostic troubleshooting tools and processes in the field.
-
Identify field quality improvements to include hazardous/ non-hazardous complaints via Trackwise.
-
Travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs).
-
Maintain and enhance modality knowledge, such as: Networking / Dicom / Insite / PACS / OS field service experience. Knowledge and experience using Siebel Customer Relationship Management (CRM) software and other remote tools as required.
Required Qualifications
-
High School Diploma/GED AND 8+ years of experience servicing mechanical and/or electrical equipment, OR Associate's or Bachelor's degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND 5 years of experience servicing mechanical and/or electrical equipment OR Equivalent military education to Associates or Bachelor's degrees AND 5 years of experience servicing mechanical and/or electrical equipment.
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Must have consistently performed as an FE II and/or an FE III, or the equivalent external to GEHC with a minimum of 5 years of diagnostic imaging experience with regards to the repair and maintenance of Philips MR systems.
-
Ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems.
-
Must have and maintain a valid Driver's License.
-
Ability to travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs).
-
Willingness to work rotating late shift coverage, scheduled On-Call, including weekends, for critical issues and coverage, as necessary.
-
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
-
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
Desired Qualifications:
-
2 or 4 year degree in an Engineering discipline.
-
Experience interfacing with both internal team members and external customers as part of a solution-based service process.
-
Ability to stay calm in pressurized situations and coach people through solving problems.
-
Exceptional teamwork, verbal, and written communication skills.
-
Ability to extract applicable information during a troubleshooting process and use that information to help resolve issues remotely.
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Demonstrated successful history of technical problem solving and resolution supporting Philips MR equipment, including proven experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
-
Healthcare Imaging understanding to include: image quality/ HHS standards, post processing for DICOM, PACS and/or advanced computer networking.
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Experience with Philips applications, Web applications, and the Microsoft suite of products.
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Strong customer service skills.
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Highly motivated team player.
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Prior project or technical leadership experience.
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Training skills.
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Networking certification, or related networking experience.
-
Basic financial analysis abilities.
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Lean / Six Sigma Certified.
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Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
#LI-BI1
#LI-Remote
For U.S. based positions only, the pay range for this position is $92,000.00-$138,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Application Deadline: December 30, 2025
Philips MR Technical Support Engineer
Posted today
Job Viewed
Job Description
The Philips MR Technical Support Engineer (TSE) drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Engineers (FE's), Client Service Technicians (CST's), and Customers experiencing system performance issues.
This position is the technical resource for all service-related escalations regarding the Philips MR product family and should include but is not limited to: Intera, Achieva, Panorama, Ingenia as well as associated Workstations. Philips CT knowledge and expertise is not required, but is a plus: Brilliance, Ingenuity, Big Bore, Spectral product families.
This is a remote role where you will work out of your home office. The successful candidate will need to reside in the United States with the ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Responsibilities**
+ Provide remote and on-site technical support for **Philips MR** products **Intera, Achieva, Panorama, Ingenia** product families plus **Workstations.**
+ Use successful, effective field experience and knowledge to provide technical support to FE's, CST's, and customers that may include both remote and onsite support.
+ Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain "field advisor" status.
+ Utilize the GEHC escalation process as needed, working closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.
+ Utilize "Gameplan" tool to drive Service effectiveness. Contribute knowledge to the Problem Solution Database (PSDB).
+ Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required.
+ Support Material and Purchased Service cost improvement initiatives for the modality.
+ Within project engagement, act as a change agent/ field "advisor" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support.
+ Manage and support improvements in business processes that maximize competitiveness, enabling continued business growth. This may include leveraging remote service capabilities to improve remote troubleshooting and remote fix rates.
+ Work with Modality / Service Engineering, Product Engineering, and field support specialists to drive product quality, serviceability, and resolve formal customer escalations.
+ Coach and train FE's to ensure that technical and customer skills are up to date and meet the needs of the business. Serves as subject matter expert (SME) for FE modality training through the Service Quality Standard (SQS) training curriculum.
+ Identify field process improvements such as pre-PM work, PM cycle time, remote TTR work, field-based technical training to support use of remote diagnostic troubleshooting tools and processes in the field.
+ Identify field quality improvements to include hazardous/ non-hazardous complaints via Trackwise.
+ Travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs).
+ Maintain and enhance modality knowledge, such as: Networking / Dicom / Insite / PACS / OS field service experience. Knowledge and experience using Siebel Customer Relationship Management (CRM) software and other remote tools as required.
**Required Qualifications**
+ High School Diploma/GED AND 8+ years of experience servicing mechanical and/or electrical equipment, OR Associate's or Bachelor's degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND 5 years of experience servicing mechanical and/or electrical equipment OR Equivalent military education to Associates or Bachelor's degrees AND 5 years of experience servicing mechanical and/or electrical equipment.
+ Must have consistently performed as an FE II and/or an FE III, or the equivalent external to GEHC with a minimum of 5 years of diagnostic imaging experience with regards to the repair and maintenance of **Philips** **MR** systems.
+ Ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems.
+ Must have and maintain a valid Driver's License.
+ Ability to travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs).
+ Willingness to work rotating late shift coverage, scheduled On-Call, including weekends, for critical issues and coverage, as necessary.
+ Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
+ The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
**Desired Qualifications:**
+ 2 or 4 year degree in an Engineering discipline.
+ Experience interfacing with both internal team members and external customers as part of a solution-based service process.
+ Ability to stay calm in pressurized situations and coach people through solving problems.
+ Exceptional teamwork, verbal, and written communication skills.
+ Ability to extract applicable information during a troubleshooting process and use that information to help resolve issues remotely.
+ Demonstrated successful history of technical problem solving and resolution supporting **Philips** **MR** equipment, including proven experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
+ Healthcare Imaging understanding to include: image quality/ HHS standards, post processing for DICOM, PACS and/or advanced computer networking.
+ Experience with **Philips** applications, Web applications, and the Microsoft suite of products.
+ Strong customer service skills.
+ Highly motivated team player.
+ Prior project or technical leadership experience.
+ Training skills.
+ Networking certification, or related networking experience.
+ Basic financial analysis abilities.
+ Lean / Six Sigma Certified.
+ Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
#LI-BI1
#LI-Remote
For U.S. based positions only, the pay range for this position is $92,000.00-$138,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
**Additional Information**
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
**Relocation Assistance Provided:** No
Application Deadline: December 30, 2025
Technical Support
Posted today
Job Viewed
Job Description
We are seeking a highly motivated and technically skilled Technical Support Specialist to join our Aerospace and Defense team. This role serves as a critical bridge between our organization and engineering/product teams, providing technical expertise and solutions that help drive customer success and revenue growth. The ideal candidate will have a strong background in aerospace and defense technologies, excellent communication skills, and the ability to translate complex technical concepts into clear and compelling support.
Our Team
You will be part of a dynamic Aerospace and Defense division focused on delivering innovative solutions to our customers in highly regulated and technical markets. Our team thrives on collaboration, technical excellence, and a deep understanding of industry needs.
What You Will Do
- Collaborate closely with internal teams to understand and address customer requirements with tailored aerospace and defense product solutions.
- Serve as the primary technical contact for customers, providing expert guidance, conducting product demonstrations, and preparing technical proposals.
- Partner with engineering, product management, and R&D to develop customized solutions compliant with aerospace regulations and customer specifications.
- Assist in creating clear, accurate technical documentation, proposals, and bid responses that meet industry standards.
- Deliver ongoing technical training and product updates to sales and marketing teams to enhance their capabilities.
- Monitor industry trends, competitor activities, and regulatory changes to inform the team and support strategic decisions.
- Provide technical support post-sale, coordinating with customer support and engineering to resolve issues and maintain customer satisfaction.
- Support onboarding efforts by guiding new clients through technical setup and configuration processes.
- Bachelor's degree in Engineering, Aerospace, Mechanical, Electrical, or related technical field.
- Experience in technical support or application engineering within aerospace, defense, or related high-technology industries.
- Strong understanding of aerospace and defense systems, regulations (e.g., ITAR, EAR), and industry standards.
- Excellent verbal and written communication skills, capable of conveying complex technical information to diverse audiences.
- Proficient in CRM software, Microsoft Office Suite, and technical drawing/diagram tools.
- Experience with RF, avionics, propulsion, or other aerospace-specific technologies.
- Basic understanding of the Connector and Harness MFG processes
- Familiarity with government contracting and procurement processes.
- Certifications related to aerospace systems or sales engineering.
- Ability and willingness to travel occasionally to customer sites and industry events.
- Demonstrated ability to work collaboratively in fast-paced, cross-functional teams.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a leader in aerospace and defense electronics, AirBorn, a Molex company, is a leader committed to engineering and manufacturing excellence.
With a legacy of over six decades, we take pride in our team of passionate and skilled professionals who play a pivotal role in developing and manufacturing mission-critical products. Our cutting-edge solutions are not only found on Mars, in fighter jets, submarines, and in the far reaches of space. We understand the mission critical environments in which our products operate, and our commitment to excellence drives us to ensure their unwavering reliability. Whether you are a seasoned industry expert or have fresh talent seeking to soar in your career, we invite you to embark on a journey of creativity, growth, and achievement with us.
Discover how your talents can take flight and make an impactful contribution to our mission-critical endeavors at AirBorn!
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).
Technical Support
Posted 1 day ago
Job Viewed
Job Description
Description
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Technical Support
Contract: Allen, Texas, US
Salary Range: 18.00 - 22.00 | Per Hour
Job Code: 364246
End Date: 2025-09-04
Days Left: 11 days, 3 hours left
Apply
To discuss more about this job opportunity, please reach out to Deepak Arya (LinkedIn URL - email your updated resume at Email - Thank you!
Pay rate: $18 - $22/hr.
Industry: Telecommunication
Duties and Responsibilities:
- With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras.
- Provide courteous and knowledgeable troubleshooting support over the phone and via email.
- Ensure timely and accurate set up of all systems.
- Phone Support during regular business hours and on-call availability during off hours.
- Monitor Chat sessions to assist other team members.
- Test systems to ensure they are working correctly.
- May be required to adjust systems, including software or hardware, to make equipment functional depending upon the environment.
- Follow the department process, procedure, and metrics for a technical support II technician
- Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system
- Train customers on use of systems including software, hardware and installation.
- Multi-task and have excellent time management skills
- Understand the severity of an issue and escalate issues efficiently and appropriately.
- Demonstrated strong work ethic
- High School Diploma or equivalent and 2+ years of Technical
- Troubleshooting experience and/or 2+ years of customer service experience
- Must be able to obtain background clearance as required by government customers
- 2+ years of Networking Experience Preferred
- 2+ years of customer service experience Preferred
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Job Requirement
- Hardware Maintenance
- Troubleshooting
- Network Diagnostics
- Root Cause Analysis
- Network Experience
- Recruiter
- Phone
- Deepak Arya
Apply Now
Technical Support
Posted 1 day ago
Job Viewed
Job Description
***NEED TO HAVE CCTV SUPPORT EXPERIENCE**
*Description*
Company is currently seeking a qualified Technical Support Associate I to help contribute to our ongoing success and growth.
The Technical Support Associate I is responsible for supporting all Company field-based activities including providing support to our vendor partner technicians which requires troubleshooting and issue resolution. This position is designated to provide third level support for selected Company projects. This position also involves data entry for status and reporting information.
*Specific Duties and Responsibilities:*
Project Support Activities including developing a thorough understanding of the project's Statement of Work (SOW); collecting required project data and information; providing advanced technical support to ongoing field service activities; working directly with field teams to troubleshoot and resolve site specific technical situations; escalating issues to assigned resources as needed; and value selling of company products/services.
Positive Communication including utilizing company's systems and tools to effectively communicate status of project activities; maintaining positive and effective working relationships with company's network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments including providing overall feedback to the project management teams; and making recommendations for continued process improvement.
*Skills*
Technical support, Customer service, Troubleshooting, Active directory, LAN/WAN, CCTV, Low Voltage
*Top Skills Details*
Technical support, Customer service, Troubleshooting, Active directory, LAN/WAN, CCTV, Low Voltage
*Additional Skills & Qualifications*
Qualifications and Experience Required:
*Bachelor's degree or equivalent related experience
*Strongly prefer relevant technical certification(s)
*Minimum 3 to 5 years relevant technical experience
*Overall experience working in LAN / WAN environments
*Prefer prior experience or familiarity with ERP software applications
*Experience involving low voltage services (physical layer, equipment installation and high voltage electrical services)
*Proven technical troubleshooting skills
*Proficiency in the Microsoft Suite tools
*Excellent communication and customer service skills
*Ability to listen and accurately track and collect information
*Enthusiastic with exceptional organizational skills
*Experience with SharePoint a definite plus
*Any relevant certifications a definite plus
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Aug 29, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Technical Support
Posted 2 days ago
Job Viewed
Job Description
Technical Support
BCforward is currently seeking highly motivated Technical Support in Alpharetta, GA
Position Title: Technical Support
Location: Alpharetta, GA
Anticipated Start Date: Tentative start Date 09/02/2025
Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.
Expected Duration: 2+ Months with possibilities for extension
Job Type: Contract: 40 hrs/week
Pay Range: $35 to $37.35/hr on W2
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Responsibilities
Key Responsibilities
* Active Remote Resolution:
Deliver end-to-end technical support using remote diagnostic tools.
Resolve 75%+ of cases remotely and help shape a "Shift Left" model through knowledge transfer and automation.
* Deep Technical Analysis & RCA:
Conduct detailed remote Root Cause Analysis to identify recurring patterns and drive continuous product and process improvement. Contribute RCA outcomes to the broader technical knowledge base.
* Customer Engagement & Success:
Lead strategic engagements with customers remotely to understand pain points, align on resolution strategies, and define success metrics. Establish long-term trust and position yourself as a proactive partner, not just a troubleshooter.
* Cross-Functional Collaboration:
Act as a bridge between customers, Field Engineers (FSE), delivery teams, and parts approval teams. Ensure diagnostic accuracy and quality handover for field visits.
* Remote Enablement & Shift Left Execution:
Share learnings, participate in technical debriefs, and develop knowledge articles and training to enable remote resolution and self-service adoption by customers and peers.
* Escalation Management & Ownership:
Take full ownership of complex support cases. Set priorities, manage escalations professionally, and ensure timely and effective case progression.
* After-Hours On-Call Support:
Participate in monthly on-call rotation to support customers across global time zones (24x7 / 18x6 coverage), ensuring business continuity for critical operations.
___
Desired Skills & Experience
* Customer-Centric Attitude:
Demonstrated commitment to delivering excellent service experiences and solving problems with empathy and urgency.
* Remote Support Agility:
Proven ability to diagnose and resolve complex technical problems using remote tools and data insights, minimizing the need for dispatch.
* Communication & Documentation:
Strong written and verbal communication skills. Ability to produce clear, concise technical documentation and guide customers effectively.
* Team Collaboration:
Demonstrates "One Team - One Goal" mindset. Works well in a matrixed environment with cross-regional, cross-functional teams.
* Initiative & Innovation:
Brings forward ideas to enhance remote resolution, improve efficiency, and influence product or process evolution. Actively contributes to strategic improvement projects.
___
Minimum Qualifications
* Required: High School Diploma or equivalent
* Preferred: College Degree in a technical field
* Experience:
o Minimum 3 years in customer-facing technical support (remote or onsite)
o Highly Preferred: Experience with HP Indigo as press operator or field technician
o Familiarity with remote diagnostic tools, knowledge management systems, and case management platforms (e.g., ServiceNow)
Keywords: Experience with HP Indigo as press operator or field technician
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled
BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 243173 when responding to this ad.
Technical Support
Posted 2 days ago
Job Viewed
Job Description
*Description*
IT Service Operations IT Support Partner will provide tier 2+ IT partnership for internal employees implementing, maintaining, and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards.
Through utilizing best practices and our ServiceNow platform this position focuses on technologies support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners. This includes asset management for hardware devices. This role will also participate in IT related projects at their new site on campus HQ termed Factory of the Future. This site is home to engineering, robotics and IoT Test environments and the ITSP will be responsible for being the first point of contact for this site. This site will also be used for Town Halls / large meetings where this person will be responsible for AV Infrastructure in addition to the IT. This role will also support an R&D production environment where they will need to support Manufacturing specific IT Hardware and Software.
Support will be provided as during normal business hours, as well as occasional after-hours support.
*Skills*
Technical support, Support
*Top Skills Details*
Technical support,Support
*Additional Skills & Qualifications*
Contract to hire for the right candidate who performs well for at least 6 months on contract.
*Experience Level*
Expert Level
*Pay and Benefits*
The pay range for this position is $25.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Davidson,NC.
*Application Deadline*
This position is anticipated to close on Aug 25, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
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Discover how your talents can take flight and make an impactful contribution to our mission-critical endeavors at AirBorn!
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