46,700 Philips jobs in the United States
Philips MR Technical Support Engineer
Posted 1 day ago
Job Viewed
Job Description
The Philips MR Technical Support Engineer (TSE) drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Engineers (FE's), Client Service Technicians (CST's), and Customers experiencing system performance issues.
This position is the technical resource for all service-related escalations regarding the Philips MR product family and should include but is not limited to: Intera, Achieva, Panorama, Ingenia as well as associated Workstations. Philips CT knowledge and expertise is not required, but is a plus: Brilliance, Ingenuity, Big Bore, Spectral product families.
This is a remote role where you will work out of your home office. The successful candidate will need to reside in the United States with the ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Responsibilities**
+ Provide remote and on-site technical support for **Philips MR** products **Intera, Achieva, Panorama, Ingenia** product families plus **Workstations.**
+ Use successful, effective field experience and knowledge to provide technical support to FE's, CST's, and customers that may include both remote and onsite support.
+ Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain "field advisor" status.
+ Utilize the GEHC escalation process as needed, working closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.
+ Utilize "Gameplan" tool to drive Service effectiveness. Contribute knowledge to the Problem Solution Database (PSDB).
+ Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required.
+ Support Material and Purchased Service cost improvement initiatives for the modality.
+ Within project engagement, act as a change agent/ field "advisor" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support.
+ Manage and support improvements in business processes that maximize competitiveness, enabling continued business growth. This may include leveraging remote service capabilities to improve remote troubleshooting and remote fix rates.
+ Work with Modality / Service Engineering, Product Engineering, and field support specialists to drive product quality, serviceability, and resolve formal customer escalations.
+ Coach and train FE's to ensure that technical and customer skills are up to date and meet the needs of the business. Serves as subject matter expert (SME) for FE modality training through the Service Quality Standard (SQS) training curriculum.
+ Identify field process improvements such as pre-PM work, PM cycle time, remote TTR work, field-based technical training to support use of remote diagnostic troubleshooting tools and processes in the field.
+ Identify field quality improvements to include hazardous/ non-hazardous complaints via Trackwise.
+ Travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs).
+ Maintain and enhance modality knowledge, such as: Networking / Dicom / Insite / PACS / OS field service experience. Knowledge and experience using Siebel Customer Relationship Management (CRM) software and other remote tools as required.
**Required Qualifications**
+ High School Diploma/GED AND 8+ years of experience servicing mechanical and/or electrical equipment, OR Associate's or Bachelor's degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND 5 years of experience servicing mechanical and/or electrical equipment OR Equivalent military education to Associates or Bachelor's degrees AND 5 years of experience servicing mechanical and/or electrical equipment.
+ Must have consistently performed as an FE II and/or an FE III, or the equivalent external to GEHC with a minimum of 5 years of diagnostic imaging experience with regards to the repair and maintenance of **Philips** **MR** systems.
+ Ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems.
+ Must have and maintain a valid Driver's License.
+ Ability to travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs).
+ Willingness to work rotating late shift coverage, scheduled On-Call, including weekends, for critical issues and coverage, as necessary.
+ Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
+ The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
**Desired Qualifications:**
+ 2 or 4 year degree in an Engineering discipline.
+ Experience interfacing with both internal team members and external customers as part of a solution-based service process.
+ Ability to stay calm in pressurized situations and coach people through solving problems.
+ Exceptional teamwork, verbal, and written communication skills.
+ Ability to extract applicable information during a troubleshooting process and use that information to help resolve issues remotely.
+ Demonstrated successful history of technical problem solving and resolution supporting **Philips** **MR** equipment, including proven experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
+ Healthcare Imaging understanding to include: image quality/ HHS standards, post processing for DICOM, PACS and/or advanced computer networking.
+ Experience with **Philips** applications, Web applications, and the Microsoft suite of products.
+ Strong customer service skills.
+ Highly motivated team player.
+ Prior project or technical leadership experience.
+ Training skills.
+ Networking certification, or related networking experience.
+ Basic financial analysis abilities.
+ Lean / Six Sigma Certified.
+ Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
#LI-BI1
#LI-Remote
For U.S. based positions only, the pay range for this position is $92,000.00-$138,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
**Additional Information**
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
**Relocation Assistance Provided:** No
Application Deadline: December 29, 2025
AfterSchool Enrichment Coach St Philips School Community Center
Posted 24 days ago
Job Viewed
Job Description
St. Philip's After-School Enrichment Coach AmeriCorps Member serving 22 hours per week (Sep 02, 2025-May 22, 2026)
St. Philip’s School and Community Center is a noted private school in Dallas committed to developing bright and compassionate leaders of tomorrow. Our school provides a rigorous faith-based education to students from PreK2 to 8th grade. Students receive a robust academic experience enriched with project-based learning, differentiated instruction, STEM, robotics, and fine arts.
After School Enrichment Program
Students from the South Dallas neighborhood, mostly attending Martin Luther King, Jr. Elementary School and Billy Dade Middle School have the opportunity to participate in our Afterschool Enrichment Program. Students learn how to express themselves creatively through the visual and written arts and receive homework help, all while being immersed in a family-friendly environment. Students also receive a healthy snack through our Kid’s Café program while they are participating in all community center programs.
The Enrichment Coach AmeriCorps Member will support St. Philips School and Community Center’s afterschool program, which provides academic support and enrichment through a research-based and multicultural program model that supports scholars and their families through give essential components: high quality academic and character-building enrichment; parent and family involvement; civic engagement and social action; intergenerational service leadership development; and nutrition, health and mental health.
Primary duties include:
- Serve as a positive role model for all scholars & co-workers.
- Supervise and maintain safety of scholars in their assigned class.
- Gather supplies, materials and equipment needed to implement activities.
- Maintain a professional decorum.
- Set up, manage and break down classroom space according to standards outlined by St. Philip's.
- Engage scholars in the curriculum activities.
- Actively participate in service projects, assigned activities, events, trainings and meetings.
- Collaborate with co-workers to facilitate and ensure that all program components are implemented with fidelity.
- Report any issues or concerns regarding program operation to the Site Coordinator.
- Serve with a kind heart and kind words.
- Communicate effectively with students, parents & coworkers.
- Oversee lunch and bathroom breaks.
Members also assist with program-related special projects and events as determined by site staff, as long as these requests are within the AmeriCorps guidelines and do not take away time from essential functions. Examples of these activities include field trips, helping with program events, such as program registration, back to school fairs, Family Fun Nights, holiday events, etc.
Members meet daily for a debrief with their site supervisor and weekly as a team.
This position will have alternating schedules of Mondays to Fridays and Tuesdays to Saturdays.
This location requires a total service commitment of 675 hours .
( 22 hours a week )
Benefits include Living Allowance of $8,100.08; paid out biweekly ($26.32)
Education Award of 2,817.14; earned at the end of term.
22 hours a week
St. Philip's After-School Enrichment Coach AmeriCorps Member serving 22 hours per week (Sep 02, 2025-May 22, 2026)
St. Philip’s School and Community Center is a noted private school in Dallas committed to developing bright and compassionate leaders of tomorrow. Our school provides a rigorous faith-based education to students from PreK2 to 8th grade. Students receive a robust academic experience enriched with project-based learning, differentiated instruction, STEM, robotics, and fine arts.
After School Enrichment Program
Students from the South Dallas neighborhood, mostly attending Martin Luther King, Jr. Elementary School and Billy Dade Middle School have the opportunity to participate in our Afterschool Enrichment Program. Students learn how to express themselves creatively through the visual and written arts and receive homework help, all while being immersed in a family-friendly environment. Students also receive a healthy snack through our Kid’s Café program while they are participating in all community center programs.
The Enrichment Coach AmeriCorps Member will support St. Philips School and Community Center’s afterschool program, which provides academic support and enrichment through a research-based and multicultural program model that supports scholars and their families through give essential components: high quality academic and character-building enrichment; parent and family involvement; civic engagement and social action; intergenerational service leadership development; and nutrition, health and mental health.
Primary duties include:
- Serve as a positive role model for all scholars & co-workers.
- Supervise and maintain safety of scholars in their assigned class.
- Gather supplies, materials and equipment needed to implement activities.
- Maintain a professional decorum.
- Set up, manage and break down classroom space according to standards outlined by St. Philip's.
- Engage scholars in the curriculum activities.
- Actively participate in service projects, assigned activities, events, trainings and meetings.
- Collaborate with co-workers to facilitate and ensure that all program components are implemented with fidelity.
- Report any issues or concerns regarding program operation to the Site Coordinator.
- Serve with a kind heart and kind words.
- Communicate effectively with students, parents & coworkers.
- Oversee lunch and bathroom breaks.
Members also assist with program-related special projects and events as determined by site staff, as long as these requests are within the AmeriCorps guidelines and do not take away time from essential functions. Examples of these activities include field trips, helping with program events, such as program registration, back to school fairs, Family Fun Nights, holiday events, etc.
Members meet daily for a debrief with their site supervisor and weekly as a team.
This position will have alternating schedules of Mondays to Fridays and Tuesdays to Saturdays.
This location requires a total service commitment of 675 hours .
Benefits include Living Allowance of $8,100. 8; paid out biweekly ( 426.32)
Education Award of 2,817.14; earned at the end of term.
PLEASE USE this link to apply the website
After-School Enrichment Coach - St Philips School & Community Center
Posted 25 days ago
Job Viewed
Job Description
St. Philip's After-School Enrichment Coach AmeriCorps Member serving 22 hours per week (Sep 02, 2025-May 22, 2026)
St. Philip’s School and Community Center is a noted private school in Dallas committed to developing bright and compassionate leaders of tomorrow. Our school provides a rigorous faith-based education to students from PreK2 to 8th grade. Students receive a robust academic experience enriched with project-based learning, differentiated instruction, STEM, robotics, and fine arts.
After School Enrichment Program
Students from the South Dallas neighborhood, mostly attending Martin Luther King, Jr. Elementary School and Billy Dade Middle School have the opportunity to participate in our Afterschool Enrichment Program. Students learn how to express themselves creatively through the visual and written arts and receive homework help, all while being immersed in a family-friendly environment. Students also receive a healthy snack through our Kid’s Café program while they are participating in all community center programs.
The Enrichment Coach AmeriCorps Member will support St. Philips School and Community Center’s afterschool program, which provides academic support and enrichment through a research-based and multicultural program model that supports scholars and their families through give essential components: high quality academic and character-building enrichment; parent and family involvement; civic engagement and social action; intergenerational service leadership development; and nutrition, health and mental health.
Primary duties include:
- Serve as a positive role model for all scholars & co-workers.
- Supervise and maintain safety of scholars in their assigned class.
- Gather supplies, materials and equipment needed to implement activities.
- Maintain a professional decorum.
- Set up, manage and break down classroom space according to standards outlined by St. Philip's.
- Engage scholars in the curriculum activities.
- Actively participate in service projects, assigned activities, events, trainings and meetings.
- Collaborate with co-workers to facilitate and ensure that all program components are implemented with fidelity.
- Report any issues or concerns regarding program operation to the Site Coordinator.
- Serve with a kind heart and kind words.
- Communicate effectively with students, parents & coworkers.
- Oversee lunch and bathroom breaks.
Members also assist with program-related special projects and events as determined by site staff, as long as these requests are within the AmeriCorps guidelines and do not take away time from essential functions. Examples of these activities include field trips, helping with program events, such as program registration, back to school fairs, Family Fun Nights, holiday events, etc.
Members meet daily for a debrief with their site supervisor and weekly as a team.
This position will have alternating schedules of Mondays to Fridays and Tuesdays to Saturdays.
This location requires a total service commitment of 675 hours .
( 22 hours a week )
Benefits include Living Allowance of $8,100.08; paid out biweekly ($26.32)
Education Award of $2 817.14; earned at the end of term.
22 hours a week
St. Philip's After-School Enrichment Coach AmeriCorps Member serving 22 hours per week (Sep 02, 2025-May 22, 2026)
St. Philip’s School and Community Center is a noted private school in Dallas committed to developing bright and compassionate leaders of tomorrow. Our school provides a rigorous faith-based education to students from PreK2 to 8th grade. Students receive a robust academic experience enriched with project-based learning, differentiated instruction, STEM, robotics, and fine arts.
After School Enrichment Program
Students from the South Dallas neighborhood, mostly attending Martin Luther King, Jr. Elementary School and Billy Dade Middle School have the opportunity to participate in our Afterschool Enrichment Program. Students learn how to express themselves creatively through the visual and written arts and receive homework help, all while being immersed in a family-friendly environment. Students also receive a healthy snack through our Kid’s Café program while they are participating in all community center programs.
The Enrichment Coach AmeriCorps Member will support St. Philips School and Community Center’s afterschool program, which provides academic support and enrichment through a research-based and multicultural program model that supports scholars and their families through give essential components: high quality academic and character-building enrichment; parent and family involvement; civic engagement and social action; intergenerational service leadership development; and nutrition, health and mental health.
Primary duties include:
- Serve as a positive role model for all scholars & co-workers.
- Supervise and maintain safety of scholars in their assigned class.
- Gather supplies, materials and equipment needed to implement activities.
- Maintain a professional decorum.
- Set up, manage and break down classroom space according to standards outlined by St. Philip's.
- Engage scholars in the curriculum activities.
- Actively participate in service projects, assigned activities, events, trainings and meetings.
- Collaborate with co-workers to facilitate and ensure that all program components are implemented with fidelity.
- Report any issues or concerns regarding program operation to the Site Coordinator.
- Serve with a kind heart and kind words.
- Communicate effectively with students, parents & coworkers.
- Oversee lunch and bathroom breaks.
Members also assist with program-related special projects and events as determined by site staff, as long as these requests are within the AmeriCorps guidelines and do not take away time from essential functions. Examples of these activities include field trips, helping with program events, such as program registration, back to school fairs, Family Fun Nights, holiday events, etc.
Members meet daily for a debrief with their site supervisor and weekly as a team.
This position will have alternating schedules of Mondays to Fridays and Tuesdays to Saturdays.
This location requires a total service commitment of 675 hours .
Benefits include Living Allowance of $8,100.08; paid out biweekly ( 426.32)
Education Award of $2 817.14; earned at the end of term.
PLEASE USE this link to apply the website
Technical Support
Posted 24 days ago
Job Viewed
Job Description
We are currently seeking a friendly and highly skilled Technical Support Engineer to provide enterprise-level support to our vast customer base. This technician must be able to provide support via phone, web, email, chat, and other channels as needed. Excellence in customer service skills is a must. A background in IT support or engineering is also required. We are looking for a self-motivated person who is willing to take ownership of customer issues reported and see those problems through to resolution. Ideal candidates will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues presented. S/he must also be able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction.
Technical Support Duties and Responsibilities- Able to demonstrate leadership skills and take ownership of customer issues reported
- Commitment, focus, and follow-through needed to see problems through to resolution
- Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
- Willingness to comply with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction
- Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
- Superb written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
- Great written communication skills needed to prepare accurate, clear, and timely reports
- Commitment to documenting knowledge in the form of knowledge base tech notes and articles
- BS degree in Information Technology, Computer Science, or similar
- Significant work experience in technical support, IT support, or as a technical engineer
- Working knowledge of Unix/Linux systems, utilities, and scripting
- Aptitude for problem-solving
- Excellent client-facing/customer service skills
- Excellent written and verbal communication skills
- Ability to focus and follow-through to resolution of issues
- Ability to diffuse tension and work the issue at hand
Company Details
Technical support
Posted 27 days ago
Job Viewed
Job Description
We're looking for a reliable and tech-savvy Technical Support Specialist to join our team. In this role, you'll be the first point of contact for customers and internal staff seeking assistance with software, hardware, or network-related issues. You’ll troubleshoot problems, provide clear solutions, and escalate complex issues when needed. A strong customer service mindset, solid communication skills, and a good understanding of common technical systems are essential.
Daily tasks include responding to support tickets, assisting users via phone or chat, documenting issues, and working closely with other IT staff to resolve technical challenges. You’ll also help with system setups, software installations, and routine maintenance tasks.
The ideal candidate is patient, detail-oriented, and eager to help others solve problems. Experience with Windows and macOS environments, basic networking knowledge, and familiarity with ticketing systems (like Zendesk or Freshdesk) is a plus.
This is a great opportunity for someone looking to grow in the IT field while gaining hands-on experience with real-world support issues.
Company Details
Technical Support
Posted today
Job Viewed
Job Description
Location: Los Angeles, CA 90032
Type: Direct Hire | 100% On-Site
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Pay Range: $31/HR - $36/HR (Non-Exempt)
Position Summary
Our client, a leading private university in Los Angeles, CA, is seeking an Imaging Support Specialist (ISS) to join their medical enterprise. You will provide technical support for imaging systems, modalities, and related technologies within a healthcare environment. This position ensures the reliability and performance of imaging applications and equipment by maintaining, troubleshooting, and assisting with hardware, software, and network issues. The ISS serves as the key liaison between clinical staff, IT teams, and vendors, delivering timely solutions and high-quality customer service.
Responsibilities
- Serve as the on-site, in-person point of contact for all imaging system support and troubleshooting.
- Install, configure, and maintain imaging workstations, peripherals, and software applications.
- Support end-users and resolve technical issues related to imaging systems both on-site and remotely.
- Troubleshoot network and connectivity issues involving imaging devices.
- Assist with onboarding, assessment, and troubleshooting of medical imaging devices.
- Maintain and update hardware inventory and documentation.
- Participate in daily imaging huddles and departmental meetings to support operational needs.
- Ensure all imaging systems remain secure and updated with current software and patches.
- Create and maintain knowledge base articles and training materials for users.
- Escalate issues to tier 2 or other IT departments as appropriate.
- Support clinical and IT projects involving imaging systems and related infrastructure.
- Assist with testing, validation, and deployment of new imaging technologies.
- Provide excellent customer service and communication to ensure user satisfaction.
Qualifications
Education:
- High school diploma or equivalent required.
- Minimum of one year supporting imaging or technical environments; healthcare experience preferred.
- Strong understanding of computer hardware, diagnostic monitors, and imaging peripherals.
- Familiarity with imaging workflows and systems such as PACS, RIS, or DICOM.
- Effective troubleshooting and problem-solving abilities.
- Strong written and verbal communication skills.
- Experience using ticketing systems for issue tracking and resolution.
- Basic knowledge of networking and connectivity fundamentals.
- Ability to work collaboratively with clinical and technical teams.
Why This Role Matters
This position plays a critical role in ensuring that clinical imaging systems operate efficiently and reliably, directly supporting patient care. The Imaging Support Specialist bridges technology and healthcare, delivering essential support to clinicians and maintaining the systems that drive diagnostic accuracy and workflow efficiency.
Please submit your resume in Word or PDF format to be considered.
Technical Support
Posted today
Job Viewed
Job Description
POSITION OVERVIEW
Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.
ESSENTIAL JOB FUNCTIONS
- Maintain an in-depth knowledge of our complete line of products and services.
- Embrace and learn the Video Surveillance / CCTV technologies and their applications.
- Provide product demos and technical training to the sales team and customers.
- Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
- Build and test PC-based DVR systems to customer's specifications.
- Provide prompt and effective customer service and technical support.
- Service customers in an effective and efficient manner; partner with internal teams proactively.
- Answer calls and emails regarding technical support requests and log into ticketing systems.
- Perform other duties as assigned
ESSENTIAL REQUIREMENTS
- Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
- Ability to maintain confidential business information
- Ability to respond to customers in a timely and effective manner
- Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
- Ability to work independently with minimum supervision
- Ability to work under pressure
- Strong troubleshooting, problem-solving, and team player mindset is a plus
- Proactive and enthusiastic to excel
OTHER REQUIREMENT
- Domestic and/or International Travel may be required (up to 25%)
- Willing and able to work additional hours when needed
- Bend, lift, open and move product and related office items varying in weight up to 30lbs,
EDUCATION
- 1+ Years of Professional Experience in technical support or related areas
- Experience in the security system industry is highly desired
- A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
- Preferred certificate: CompTIA A+
- Fresh graduates will also be considered
Be The First To Know
About the latest Philips Jobs in United States !
Technical Support
Posted 9 days ago
Job Viewed
Job Description
We are seeking a motivated and eager-to-learn Temp - Technical Support specialist to join our MIS - IT Department at MGA Entertainment. This role is designed for someone who is passionate about IT, hungry to learn, and interested in growing with a dynamic team leading in a multi-industry platform. You will provide both remote and on-site support to corporate users, ensuring seamless operation of hardware, software, and network systems. As you progress, additional responsibilities may be assigned by the IT Global Manager.
Key Responsibilities
• Install, configure, and maintain front-end equipment, including imaging and testing of devices.
• Troubleshoot hardware, software, networked peripheral devices, cabling, and networking hardware for end users.
• Manage and track support tickets using FreshService to ensure timely resolution of issues.
• Provide prompt and effective support to corporate users in a fast-paced environment, both remotely and desk-side.
• Maintain accurate inventory records of IT assets.
• Collaborate with the IT team on various projects and tasks as directed by the IT Global Manager.
• Embrace and thrive in an IT environment that supports multiple industries.
Education & Experience:
• Some college coursework in IT or related field or equivalent practical IT work experience.
• Prior experience in a technical support role is a plus but not required.
• Familiarity with helpdesk software like FreshService is a plus.
Key Skills:
• Strong problem-solving skills and a willingness to learn.
• Excellent communication skills to assist users effectively.
• Ability to work independently and as part of a team.
• Basic knowledge of Windows and Mac operating systems, network troubleshooting, and IT hardware.
Pay Range: $20.00 - $23.00 hourly
Technical Support
Posted 9 days ago
Job Viewed
Job Description
Benefits:
Competitive salary
Health insurance
Paid time off
Training & development
Company Description:
We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S.
The Job Overview
This role is in-office, Monday - Friday, 9:00 AM to 6:00 PM in Costa Mesa, CA. This is mid to senior level role. We are on the lookout for highly motivated individuals with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support representative, your primary responsibility will be to support and communicate updates with clients. Collaborating closely with sales and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry.
Responsibilities
Coordinate scheduling between several service providers and the internal team’s shifts to ensure we have 24/7 coverage for our EVOLV Charging platform.
Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.
Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.
Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.
Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.
Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.
Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.
Maintain a deep understanding of the organization’s products, services, and technical infrastructure.
Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.
Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.
Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.
Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.
Requirements and skills
Bachelor’s degree in computer science, engineering, a related field, or equivalent experience.
Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.
You have 5+ years of customer technical support experience where you solved problems that were technical.
You are flexible. While you have a set schedule there may be times where you need to cover for your team.
Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.
You have a background in EV charging or experience at an existing organization.
Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Technical Support
Posted 9 days ago
Job Viewed
Job Description
- Competitive salary
- Health insurance
- Paid time off
- Training & development
We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S.
The Job Overview
This role is in-office, Monday - Friday, 9:00 AM to 6:00 PM in Costa Mesa, CA. This is mid to senior level role. We are on the lookout for highly motivated individuals with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support representative, your primary responsibility will be to support and communicate updates with clients. Collaborating closely with sales and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry.
Responsibilities
- Coordinate scheduling between several service providers and the internal team's shifts to ensure we have 24/7 coverage for our EVOLV Charging platform.
- Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.
- Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.
- Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.
- Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.
- Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.
- Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.
- Maintain a deep understanding of the organization's products, services, and technical infrastructure.
- Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.
- Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.
- Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.
- Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.
- Bachelor's degree in computer science, engineering, a related field, or equivalent experience.
- Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.
- You have 5+ years of customer technical support experience where you solved problems that were technical.
- You are flexible. While you have a set schedule there may be times where you need to cover for your team.
- Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.
- You have a background in EV charging or experience at an existing organization.
Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law
Compensation: $25.00 - $28.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.