63,989 Phone Support jobs in the United States

• Must have completed all required course work to obtain a Bachelors, Masters or other University degree in Chemistry, Biochemistry, Biology, Microbiology or similar science focused field highly preferred; may consider an equivalent combination of education, training and experience.
• 5+ years of relevant experience with Agilent analytical instrumentation; including hardware, software and applications.
• 5+ years practical experience using and/or supporting Gas Chromatography and Atomic Spectroscopy products; GC, GCMS (SQ + QQQ), ICP-MS and related products.
• Logical troubleshooting skills.
• Ability to make decisions and juggle multiple competing priorities, demonstrated multi-tasking skills.
• Excellent verbal and written communication skills.

Company DescriptionGenesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.Job DescriptionWe are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.Responsibilities:Answer inbound calls and assist customers with questions, concerns, or product/service issuesUse provided tools to document and resolve customer needs accuratelyFollow established protocols for communication and case handlingParticipate in required certification courses to qualify for client assignmentsDeliver service in a professional and brand-aligned mannerMaintain performance targets in quality, communication, and efficiencyQualificationsHigh school diploma or GED requiredMust be at least 18 years of ageAuthorized to work in the United StatesU.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)Strong communication and active listening skillsBasic computer knowledge and typing abilityAbility to follow detailed instructions and meet performance standardsPrior customer service or call center experience is a plusSpanish language skills are a bonusAdditional InformationRemote position - no commutePaid training (after client certification)Flexible schedule optionsPaid time offCareer advancement opportunitiesAccess to telehealth benefitsAll information kept confidential under EEO guidelinesVideos To Watch

Now Hiring: Technical Support Representative Are you tech-savvy, detail-oriented, and passionate about helping professionals solve complex problems? Join our team as a Technical Support Representative team!
What You'll Do:
* Provide technical support to accountants and CPAs, focusing on tax-related inquiries such as amendments, W-2s, and year-end reporting.
* Research and pull reports to assist with complex tax questions.
* Troubleshoot system errors and guide users through resolutions.
* Manage a high volume of cases with accuracy and professionalism.
* Balance phone support with administrative tasks and data entry.
* Collaborate closely with internal sales associates to ensure seamless service delivery.
Requirements:
* Strong customer service skills and a passion for helping others.
* Proficiency in Microsoft Office, email communication, and typing.
* Experience in administrative support or a call center environment.
* Ability to manage and organize multiple cases efficiently.
Bonus Points For:
* Experience in tax, accounting, or financial services.
* Familiarity with technical troubleshooting and reporting tools.
Soft Skills That Set You Apart:
* Critical thinking and a quick learner mindset.
* Team player with a positive attitude and strong work ethic.
* Independent and proactive, yet collaborative.
* Excellent communication skills-both written and verbal.
* Detail-oriented with a knack for staying organized.
* Creative problem-solver who thinks outside the box.
*Pay and Benefits*
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Tempe,AZ.
*Application Deadline*
This position is anticipated to close on Jul 11, 2025.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at .

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Konica Minolta currently has an exciting opportunity for a Technical Support Specialist I - Call Center The position will be responsible for providing technical expertise on Printer and Workgroup Calls. The Specialist will utilize electronics and mechanical aptitude to identify issues and support the customers to a resolution. The Technical Support Specialist I will work closely with team members to support all callers. Must be proficient with copy process and color technologies

* Apply technical knowledge to diagnose problems, referencing our Knowledge Base, service manuals, bulletins, schematics, repair tools and test equipment as well as other technical assets to provide hardware/software technical support and problem resolution over the phone/web for Konica Minolta Production Print products and solutions in a high volume technical support center environment.

* Will document each call providing detailed notes on the reported issues and troubleshooting recommendation and progress in our ticketing system to provide proper reporting and auditing

* Good verbal and written communications skills along with the ability to maintain a professional attitude throughout all internal and external interactions

* Very organized and detail oriented, with a high degree of accuracy and follow up

* Manage time effectively working on one or more concurrent projects

* Must be able to travel on occasion for training or support purposes

* The Contact Support Center is open 8:00AM to 8:00 PM, so the candidate must be flexible to work various shifts throughout the week

* A+ Certification (Preferred)

* Ability to use appropriate technology for the position (including Laptop, phone, IoT Devices)

* Technical understanding and comfort with electricity, electrical wiring, electronics including tools

* Strong mathematical, analytical, communication, and organization skills

* Self-motivated and must excel in a minimally managed position

* 1 year of work experience in a technical capacity, preferably in the printer industry (Preferred)

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.

Apply technical knowledge to diagnose problems, referencing our Knowledge Base, service manuals, bulletins, schematics, repair tools and test equipment as well as other technical assets to provide hardware/software technical support and problem resol Support Specialist, Technical Support, Technical, Call Center, Support, Specialist, Manufacturing

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

• High school diploma or equivalent.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.
• Adaptability and accountability.
• Fluency in multiple languages may be desired.

Call center representatives are responsible for managing inbound and outbound calls, addressing customer inquiries, providing information about products or services, and resolving complaints. They also document conversations and may upsell products when appropriate

1. Customer Support
   • Answer incoming calls, emails, or chats.
   • Resolve customer inquiries, issues, and complaints efficiently.
   • Provide product or service information.
2. Problem Resolution
   • Troubleshoot technical or service issues.
   • Escalate unresolved problems to supervisors or relevant departments.
3. Sales & Upselling
   • Promote products or services during customer interactions.
   • Close sales and process transactions when required.
4. Record Keeping
   • Log customer interactions, feedback, and transactions accurately.
   • Update customer records in the system.
5. Follow-Up
   • Conduct follow-up calls or emails to ensure customer satisfaction.
   • Confirm issue resolution.
6. Team Collaboration
   • Work with other departments to solve customer concerns.
   • Attend team meetings and training sessions.
7. Compliance
   • Adhere to company policies, scripts, and quality standards.
   • Maintain confidentiality of customer information.

• High School Diploma or equivalent (GED) required
• 1+ years of customer service, retail, or call center experience preferred
• Experience using CRM software (e.g., Salesforce, Zendesk)

• Strong verbal and written English communication skills
• Excellent active listening and problem-solving abilities
• Strong multitasking skills with attention to detail
• Typing speed of at least 35–45 words per minute

• Office-based or remote (depending on company setup).
• May involve prolonged periods of sitting and typing.
• Repetitive tasks requiring focus and attention to detail.

We are seeking a dedicated and customer-focused Call Center Representative to handle inbound and/or outbound calls, provide product and service information, resolve customer issues, and ensure customer satisfaction. The ideal candidate is an excellent communicator with strong problem-solving skills and a commitment to delivering high-quality service.

• Answer incoming calls and respond to customer inquiries in a professional manner.
• Handle and resolve customer complaints with efficiency and empathy.
• Provide detailed information about products, services, and policies.
• Document customer interactions and update records in the system.
• Escalate complex issues to the appropriate departments when necessary.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Meet personal/team qualitative and quantitative targets (e.g., call volume, resolution rate, customer satisfaction).
• Maintain knowledge of current products, services, and promotions.
• Adhere to call center scripts, policies, and procedures.

• High school diploma or equivalent (some positions may prefer a college degree).
• Previous experience in a call center or customer service role preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Comfortable using computers, CRM systems, and call center equipment.
• Ability to multitask, prioritize, and manage time effectively.
• Patience, adaptability, and a positive attitude under pressure.