29,755 Physician Support jobs in the United States

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
**Job Location (Full Address):**
601 Elmwood Ave, Rochester, New York, United States of America, 14642
**Opening:**
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
SMH Hematology/Oncology
Work Shift:
UR - Day (United States of America)
Range:
UR URCD 204 H
Compensation Range:
$19.47 - $25.77
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Responsibilities:**
GENERAL SUMMARY
Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.
**ESSENTIAL FUNCTIONS**
+ Serves as primary contact for provider(s).
+ Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
+ Chooses and recommends among competing demands.
+ Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
+ Finds missing orders and sends them for review and approval.
+ Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
+ Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider's patient notes.
+ Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature.
+ Manages provider(s) documentation and information.
+ Composes and types non-routine correspondence providing factual information.
+ Arranges travel, conference registration, and hotel accommodations.
+ Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider.
+ Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys.
+ Determines the order of daily surgeries and ambulatory procedures based on the patient's medical conditions and severity.
+ Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
+ Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.
+ Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling.
+ Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure.
+ Follows-up to confirm the order is fulfilled and ready for surgery/procedure.
+ Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled.
+ Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities.
+ Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
+ Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork.
+ Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients.
+ Serves as main point of contact for patients pre and post-operative.
Other duties as assigned.
**MINIMUM EDUCATION & EXPERIENCE**
+ High School diploma and 2 years of relevant experience required
+ Or equivalent combination of education and experience
+ Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
**KNOWLEDGE, SKILLS AND ABILITIES**
+ Demonstrated customer relations skills required
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
**Learn. Discover. Heal. Create.**
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
**Job Location (Full Address):**
156 West Ave, Room 3007, Brockport, New York, United States of America, 14420
**Opening:**
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
CVSL RCPG & Cardiac Rehab
Work Shift:
UR - Day (United States of America)
Range:
UR URCD 204 H
Compensation Range:
$19.47 - $25.77
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Responsibilities:**
Using independent judgment and initiative, the physician support specialist performs duties related to general cardiology. Duties include but are not limited to communicating with internal and external customers (primary care, referring physicians) scheduling consults, follow up visits, tests as well as resources related to the care of these patients.
**ESSENTIAL FUNCTIONS**
+ Schedule procedures, appointments and ancillary tests with input from physicians and other health care personnel.
+ Provide patients with procedure descriptions and special instructions as necessary.
+ This requires the ability to evaluate medical information provided, to provide answers to questions asked by patients and to clarify information as needed for other areas.
+ Responsible for ensuring test results are received, reviewed and appropriately filed.
+ Coordinate patient information; entry of data into eRecord and Cadence databases as necessary.
+ Support for Nurse Practitioners and Cardiologists responsible for delivery of patient care.
+ In a professional manner, assess and appropriately triage calls; gather information, evaluate callers concerns and refer to physicians or other
+ health care personnel to address.
+ Must possess the ability to determine which questions should appropriately be addressed by physicians or other health care providers.
+ Respond to callers independently and follow-up to be sure customers are satisfied that requests were handled in a timely fashion.
+ Manage/monitor in-baskets on a daily basis to ensure referrals, appointments, telephone encounters and all related activities are completed and accurate; communicate any discrepancies back to clinical support and/or provider for clarification.
+ Review of AVS (After Visit Summary) when necessary, at check-out and/or follow up.
+ Arrives/checks out patients, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient's needs, and ensures patient satisfaction with visit prior to discharge from the area.
+ Prints After Visit Summary (AVS) at check-out when appropriate, uses two patient identifiers to ensure provision of the summary to the correct patient.
+ May assist with provider template changes.
+ Collects patient co-pays, prepares end of day deposits and reconciles any discrepancies.
+ Collects patient demographic and financial information in an efficient, customer-oriented manner.
+ Asks specific questions of patient to verify information accuracy to establish a billable account.
+ Enters information into electronic medical record (EMR) and patient access and revenue cycle system.
+ Requests patient e-mail address for confirmation purposes.
+ Ensures completion of all appropriate forms by patients, such as Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc.
Other duties as assigned
**MINIMUM EDUCATION & EXPERIENCE**
+ High School diploma or equivalent Required
+ Minimum of 2 years of relevant experience Required
+ Or an equivalent combination of education and experience Required
+ Or equivalent combination of education and experience Required
**KNOWLEDGE, SKILLS AND ABILITIES**
+ Experiences with surgical/appointment scheduling software and electronic medical records Preferred
+ Demonstrated customer relations skills. Preferred
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
**Learn. Discover. Heal. Create.**
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
**Job Location (Full Address):**
601 Elmwood Ave, Rochester, New York, United States of America, 14642
**Opening:**
Worker Subtype:
Regular
Time Type:
Time as Reported / Per Diem
Scheduled Weekly Hours:
As Scheduled
Department:
Pediatric Perfusion
Work Shift:
Range:
UR URCD 204 H
Compensation Range:
$19.47 - $25.77
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Responsibilities:**
With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support.
SUPERVISION AND DIRECTION RECEIVED:
Receives minimal direction from physician, mid-level providers, department head and/or administrative officer. Is responsible for independently planning, executing and evaluating own work.
SUPERVISION AND DIRECTION EXERCISED:
Directs other secretarial and clerical assistants. May train and coordinate activities of peers or support staff.
MACHINES AND EQUIPMENT USED:
Standard office equipment including computer, calculator, telephone, facsimile. Will use software for electronic medical record system, appointment scheduling system, and Operating Room scheduling system and other systems as needed.
TYPICAL DUTIES:
Provider Assistant
- Serves as primary contact for provider(s). Manages provider(s) calendar, prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands.
- Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. Finds missing orders and pends them for review and approval.
- Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
- Applies provider preferences and protocols in selecting from multiple possibilities to execute and/or delegate follow up actions based on provider's patient notes.
- Frequently composes, edits and obtains signatures for non-routine letters of correspondence related to appeals on denied claims. This includes compiling all necessary information and drafts for provider signature.
- Manages provider(s) documentation and information. Composes and types non routine correspondence providing factual information.
- Arranges travel, conference registration and hotel accommodations. Interfaces with organizations, hospitals and others to facilitate invited lectures and speaking engagements for the provider.
- Researches hospital medical records for information requested by physicians, insurance companies and attorneys.
Surgical/Procedure Scheduling
- Decides, using independent judgment, the order of daily surgeries and ambulatory procedures based upon patient's medical conditions and severity.
- Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff. Using independent judgment, authorizes overbooking and rearranging of surgeons Operating Room schedules based on case complexity and medical urgency. Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling.
- Orders all necessary surgical/procedure equipment, devices and medication based on application of protocols needed to conduct the surgery/procedure. Follows up to confirm that order is fulfilled and ready for surgery/procedure. Employs multiple contingency strategies to ensure all details, materials and locations are ready for surgery/procedures as scheduled.
- Based on the nature of the surgery/procedure, varies patient education and follow up details accordingly in relation to pre-operative readiness and post-operative rehabilitation expectations and activities. Is accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
Patient Liaison
- Assembles, from multiple tabs within the electronic medical record, the necessary details, for review and inclusion when completing disability paperwork.
- Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient.
- Serves as main point of contact for patient pre- and post-operative.
QUALIFICATIONS:
High School Diploma required. Minimum of 2 years of relevant experience required or an equivalent combination of education and experience. Experiences with surgical/appointment scheduling software and electronic medical records preferred. Demonstrated customer relations skills preferred.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
**Learn. Discover. Heal. Create.**
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
**Job Location (Full Address):**
601 Elmwood Ave, Rochester, New York, United States of America, 14642
**Opening:**
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
Department of Dentistry
Work Shift:
UR - Day (United States of America)
Range:
UR URCD 204 H
Compensation Range:
$19.47 - $25.77
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Responsibilities:**
With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support.
SUPERVISION AND DIRECTION RECEIVED: Receives minimal direction from physician, mid-level providers, department head and/or administrative officer. Is responsible for independently planning, executing and evaluating own work.
SUPERVISION AND DIRECTION RECEIVED:
Receives minimal direction from physician, mid-level providers, department head and/or administrative officer. Is responsible for independently planning, executing and evaluating own work.
SUPERVISION AND DIRECTION EXERCISED:
Directs other secretarial and clerical assistants. May train and coordinate activities of peers or support staff.
MACHINES AND EQUIPMENT USED:
Standard office equipment including computer, calculator, telephone, facsimile. Will use software for electronic medical record system, appointment scheduling system, and Operating Room scheduling system and other systems as needed.
TYPICAL DUTIES:
Provider Assistant
- Serves as primary contact for provider(s). Manages provider(s) calendar, prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands.
- Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. Finds missing orders and pends them for review and approval. Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
- Applies provider preferences and protocols in selecting from multiple possibilities to execute and/or delegate follow up actions based on provider's patient notes.
- Frequently composes, edits and obtains signatures for non-routine letters of correspondence related to appeals on denied claims. This includes compiling all necessary information and drafts for provider signature.
- Manages provider(s) documentation and information. Composes and types non routine correspondence providing factual information.
- Arranges travel, conference registration and hotel accommodations. Interfaces with organizations, hospitals and others to facilitate invited lectures and speaking engagements for the provider.
- Researches hospital medical records for information requested by physicians, insurance companies and attorneys.
Surgical/Procedure Scheduling
- Decides, using independent judgment, the order of daily surgeries and ambulatory procedures based upon patient's medical conditions and severity.
- Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff. Using independent judgment, authorizes overbooking and rearranging of surgeons Operating Room schedules based on case complexity and medical urgency. Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling.
- Orders all necessary surgical/procedure equipment, devices and medication based on application of protocols needed to conduct the surgery/procedure. Follows up to confirm that order is fulfilled and ready for surgery/procedure. Employs multiple contingency strategies to ensure all details, materials and locations are ready for surgery/procedures as scheduled.
- Based on the nature of the surgery/procedure, varies patient education and follow up details accordingly in relation to pre-operative readiness and post-operative rehabilitation expectations and activities. Is accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
Patient Liaison
- Assembles, from multiple tabs within the electronic medical record, the necessary details, for review and inclusion when completing disability paperwork.
- Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient.
- Serves as main point of contact for patients' pre and post-operative.
QUALIFICATIONS:
Associate's degree in Medical, Secretarial or related field and a minimum of three years of relevant experience required; or an equivalent combination of education and experience. Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records, preferred. Demonstrated customer relations skills.
In accordance with the URMFG United Initiative, the CA Operations Supervisor while collaborating with other key stakeholders will develop and
NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
**Learn. Discover. Heal. Create.**
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
**Job Location (Full Address):**
601 Elmwood Ave, Rochester, New York, United States of America, 14642
**Opening:**
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
Psych SMH Ambulatory Reg
Work Shift:
UR - Day (United States of America)
Range:
UR URCD 204 H
Compensation Range:
$19.47 - $25.77
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Responsibilities:**
With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support.
SUPERVISION AND DIRECTION RECEIVED: Receives minimal direction from physician, mid-level providers, department head and/or administrative officer. Is responsible for independently planning, executing and evaluating own work.
RESPONSIBILITIES:
- With training and ongoing provider support, manage referrals and ensure patients are scheduled with the appropriate provider.
- Serves as primary contact for providers. Manages providers' calendars, EMR schedules, prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands.
- Applies provider protocols in selecting from multiple possibilities to execute and/or delegate follow up actions based on provider's patient notes.
- With training and ongoing provider support, respond to patient phone calls
- and MyChart scheduling requests and triage appropriately when needed to nursing, crisis line, or treating provider.
- Examines the clinical schedules on a continuous basis to identify opportunities for optimizing the time and effort of providers. Builds and updates providers templates as requested by senior leadership.
- Greets and checks in patients in eRecord. Ensures patients are registered correctly and all necessary paperwork is completed.
- Other clinic service tasks as assigned: May travel to off-site clinic locations to provide support during times of urgent need.
QUALIFICATIONS:
- High School Diploma required
- and some college in medical, secretarial or related field preferred
- 2 years of relevant experience or an equivalent combination of education and experience required
- Medical terminology preferred
- Experience with appointment scheduling software and EMRs referred
- Calendar management required
- Strong interpersonal communication skills required
- Strong organizational and time management skills required
- Dedication to supporting delivery of compassionate and high-quality patient care required
- Bilingual in English and Spanish preferred (Spanish Verbal and written Fluency is strongly preferred)
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
**Learn. Discover. Heal. Create.**
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

Job Details

Level
Experienced

Job Location
IDX Needham MA Site - NEEDHAM, MA

Position Type
Full Time

Education Level
High School

Job Category
Biotech

Description

About Us

Inform Diagnostics, a Fulgent Genetics Company , is a nationally recognized diagnostics laboratory focused on anatomic pathology subspecialties including gastrointestinal pathology, dermatopathology, urologic pathology, hematopathology, and breast pathology.

Founded in 2011, our parent entity, Fulgent Genetics, has evolved into a premier, full-service genomic testing company built around a foundational technology platform.

Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.

Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.

Summary of Position

The Physician Support Specialist Supervisor plays a key role in overseeing and coordinating the operational and quality initiatives within the medical practice, ensuring that all pre-analytical, analytical, and post-analytical processes align with the company's values and mission. This position is responsible for providing specialized support across various functions, ensuring quality control standards are met and maintained. The Physician Support Specialist Supervisor will collaborate with the medical team to streamline workflows and improve operational efficiency.

Key Job Elements

• Provide administrative support to the Director of Dermatopathology, Pathologists, Director of Medical Practice Operations, Director of Laboratory Operations, Laboratory Manager, Quality Assurance Coordinator, other management personnel, and laboratory/pathology department staff
• Manage team assignments based on client and pathologist preferences
• Manage communication through phone, email, and interactions with departments, operations, leadership, medical staff, and external vendors
• Track and update pathologist PTO, CTE, client visits, and licenses daily; manage PTO entries in Paycom for payroll on a weekly and monthly basis
• Arrange training for new hire pathologists, establish profiles in the LIS, and prepare office workspace
• Responsible for Creating and Maintaining Path QPF Folders
• Report daily infectious disease cases diagnosed by pathologists to the appropriate state authorities
• Schedule and follow up on ongoing safety and compliance training, ensuring adherence to operating policies, procedures, and regulations
• Responsible for pathology and Quality Standard Operating Procedure (SOP)
• Schedule and manage scope maintenance for all sites, including coordinating kiosk visits
• Generate and present complex reports and data analysis for the Medical Practice, while managing and monitoring Pathologist case queues and unscanned cases
• Coordinate collaborative case conferences across all sites, including determining the session path, scheduling the session and rehearsals, and selecting the cases to be presented
• Review, investigate and work with VPMDs for clients at risk due to pathology issues
• Ensuring all licenses are up to date for DERM operations
• Coordinating dual sign out processes where applicable
• Detailed tracking of productivity metrics
• Manage reimbursement receipts and travel arrangements, and coordinate interview schedules and meal accommodations
• STAT Mohs Case tracking - ensure on time sign-out and minor discrepancy are fully resolved afterwards
• Regular assessments to ensure capacity can match inbound volume
• Investigate and resolve client pathology complaints, analyzing data and collaborating with medical director for competency review
• May develop and conduct or participate in specialized presentation and training, as appropriate, covering operational and/or technical medical practice information
• Assist with medical practice QC data, process, peer review, and reporting, including providing quarterly data to the business line director and daily updates to the QC calendar
• Create and update the monthly Secondary QA calendar and support quarterly Quality Assurance (QA) meetings, while monitoring specific QA quality indicators
• Assist in the prompt and complete reporting of Reportable Quality Issues: Occurrence Management related to Medical Practice in compliance with the Standard Operating Procedure
• Coordinate the preparation and shipment of QC materials, and order supplies for pathologists
• Facilitates and coordinates monthly Random Retrospective Review of pathologist cases and tracks disagreements found
• Weekly Outside Reports preparation and documentation
• Perform Monthly Quality reports "Addended/Amended Reports" Reports
• Perform Quarterly query cases eligible for CAP Cancer Protocol use for all sites
• Organize and Store Data and Hard copy paperwork based on regulation
• Coordinate and documents Pathologist Competencies on quarterly basis
• Facilitate pathology Client Preferences audits
• Coordinate and maintain TCPC Peer Review tracking
• Coordinate and track Billing cases to pathologists in order to ensure the right documentation of CPTs based on medically necessary stains performed by Pathologist
• Coordinate and track cases missing result keys to pathologists
• Assist paths with locating specific case/diagnosis
• Performs miscellaneous job-related duties as assigned

Qualifications

Knowledge/Experience

• High School Diploma or equivalent required
• Bachelor of Science degree, strongly preferred (chemical, physical, biological or clinical laboratory science or medical technology)
• Four (4) to seven (7) years of health care administration experience required. HT, HTL, or MT (ASCP) certification preferred
• Experience in supervising teams or managing staff, with a proven ability to lead, guide, and mentor employees to achieve organizational objectives required
• Knowledge of medical practice compliance
• Experience with Quality Assurance and laboratory regulations/accreditation requirements preferred
• Experience in all aspects of the AP laboratory operations desired

Skills

• Strong interpersonal skills and the ability to work effectively with a wide range of individuals and constituencies in a diverse community
• Strong computer skills, to include database management, word processing, e-mail, and the internet
• Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues
• Ability to analyze, develop, establish, and maintain efficient office workflow and administrative processes
• Ability to gather data, compile information, and prepare reports

Physical Demands

• Must possess ability to sit and/or stand for long periods of time
• Must possess ability to perform repetitive motion
• Ability to lift up to 15 pounds
• Majority of work is performed in a desk/cubicle environment

Other

• Willingness to work overtime and at different shift times
• Occasional travel will be required
• Knowledge of CAP, CLIA, and state regulatory requirements such as New York State Department of Health

Environment

Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

This job description reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Please note that Fulgent (and its affiliated companies, including Inform Diagnostics and CSI Laboratories) does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Search firms or agencies without an applicable contract and/or express approval to recruit for the role in question - that choose to submit a resume or client information to our career page or to any employee of Fulgent - will not be eligible for payment of any fee(s), and any associated shared data will become the property of Fulgent.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
**Job Location (Full Address):**
601 Elmwood Ave, Rochester, New York, United States of America, 14642
**Opening:**
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
Medicine SMH Gastrointestinal
Work Shift:
UR - Day (United States of America)
Range:
UR URCD 204 H
Compensation Range:
$19.47 - $25.77
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Responsibilities:**
GENERAL PURPOSE
Performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support.
**ESSENTIAL FUNCTIONS**
+ Serves as primary contact for provider(s). Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands. Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing time and effort of providers. Finds missing orders and sends them for review and approval. Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations. Applies provider preferences and protocols in selecting from multiple possibilities to execute and/or delegate follow-up actions based on provider's patient notes. Composes, edits and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature. Manages provider(s) documentation and information. Composes and types non-routine correspondence providing factual information. Arranges travel, conference registration and hotel accommodations. Interfaces with organizations, hospitals and others to facilitate invited lectures and speaking engagements for the provider. Researches hospital medical records for the information requested by physicians, insurance companies and attorneys.
+ Determines the order of daily surgeries and ambulatory procedures based on patient's medical conditions and severity. Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff. Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency. Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling. Orders all necessary surgical/procedure equipment, devices, and medication based on application of protocols needed to conduct the surgery/procedure. Follows-up to confirm order is fulfilled and ready for surgery/procedure. Employs multiple contingency strategies to ensure all details, materials and locations are ready for surgery/procedures as scheduled. Varies patient education and follow up details accordingly in relation to pre-operative readiness and post-operative rehabilitation expectations and activities. Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
+ Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork. Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient. Serves as main point of contact for patients' pre and post-operative.
Other duties as assigned.
**MINIMUM EDUCATION & EXPERIENCE**
+ High School diploma and 2 years of relevant experience required
+ Or equivalent combination of education and experience
+ Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
**KNOWLEDGE, SKILLS AND ABILITIES**
+ Demonstrated customer relations skills required
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
**Learn. Discover. Heal. Create.**
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
**Job Location (Full Address):**
10 Miracle Mile Dr, Rochester, New York, United States of America, 14623
**Opening:**
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
Ortho Physician Support Spec
Work Shift:
Range:
UR URCD 204 H
Compensation Range:
$19.47 - $25.77
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Responsibilities:**
GENERAL SUMMARY
Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.
**ESSENTIAL FUNCTIONS**
+ Serves as primary contact for provider(s).
+ Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
+ Chooses and recommends among competing demands.
+ Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
+ Finds missing orders and sends them for review and approval.
+ Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
+ Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider's patient notes.
+ Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature.
+ Manages provider(s) documentation and information.
+ Composes and types of non-routine correspondence providing factual information.
+ Arranges travel, conference registration, and hotel accommodations. Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider.
+ Research hospital medical records for the information requested by physicians, insurance companies, and attorneys.
+ Determines the order of daily surgeries and ambulatory procedures based on the patient's medical conditions and severity.
+ Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
+ Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.
+ Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling.
+ Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure.
+ Follows-up to confirm the order is fulfilled and ready for surgery/procedure.
+ Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled.
+ Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities.
+ Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
+ Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork.
+ Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients.
+ Serves as main point of contact for patients pre- and post-operative.
Other duties as assigned.
**MINIMUM EDUCATION & EXPERIENCE**
+ High School diploma and 2 years of relevant experience required
+ Or equivalent combination of education and experience
+ Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
**KNOWLEDGE, SKILLS AND ABILITIES**
+ Demonstrated customer relations skills required
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
**Learn. Discover. Heal. Create.**
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
**Job Location (Full Address):**
601 Elmwood Ave, Rochester, New York, United States of America, 14642
**Opening:**
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
Imaging Sciences-Image Library
Work Shift:
UR - Day (United States of America)
Range:
UR URCD 204 H
Compensation Range:
$19.47 - $25.77
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Responsibilities:**
GENERAL SUMMARY
Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.
SCHEDULE
FT, 40 hours (Monday-Friday 9:00am-5:30pm)
**ESSENTIAL FUNCTIONS**
+ Serves as primary contact for provider(s).
+ Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
+ Chooses and recommends among competing demands.
+ Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
+ Finds missing orders and sends them for review and approval.
+ Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
+ Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider's patient notes.
+ Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature.
+ Manages provider(s) documentation and information.
+ Composes and types of non-routine correspondence providing factual information.
+ Arranges travel, conference registration, and hotel accommodations.
+ Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider.
+ Research hospital medical records for the information requested by physicians, insurance companies, and attorneys.
+ Determines the order of daily surgeries and ambulatory procedures based on the patient's medical conditions and severity.
+ Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
+ Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.
+ Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling.
+ Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure.
+ Follows-up to confirm the order is fulfilled and ready for surgery/procedure.
+ Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled.
+ Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities.
+ Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
+ Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork.
+ Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients.
+ Serves as main point of contact for patients pre- and post-operative.
Other duties as assigned.
**MINIMUM EDUCATION & EXPERIENCE**
+ High School diploma and 2 years of relevant experience required
+ Or equivalent combination of education and experience
+ Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
**KNOWLEDGE, SKILLS AND ABILITIES**
+ Demonstrated customer relations skills required
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
**Learn. Discover. Heal. Create.**
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.