18,634 Physician Support jobs in the United States

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
**Job Location (Full Address):**
601 Elmwood Ave, Rochester, New York, United States of America, 14642
**Opening:**
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500159 Department of Dentistry
Work Shift:
UR - Day (United States of America)
Range:
UR URCD 204 H
Compensation Range:
$19.47 - $25.77
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Responsibilities:**
With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support.
SUPERVISION AND DIRECTION RECEIVED: Receives minimal direction from physician, mid-level providers, department head and/or administrative officer. Is responsible for independently planning, executing and evaluating own work.
SUPERVISION AND DIRECTION RECEIVED:
Receives minimal direction from physician, mid-level providers, department head and/or administrative officer. Is responsible for independently planning, executing and evaluating own work.
SUPERVISION AND DIRECTION EXERCISED:
Directs other secretarial and clerical assistants. May train and coordinate activities of peers or support staff.
MACHINES AND EQUIPMENT USED:
Standard office equipment including computer, calculator, telephone, facsimile. Will use software for electronic medical record system, appointment scheduling system, and Operating Room scheduling system and other systems as needed.
TYPICAL DUTIES:
Provider Assistant
- Serves as primary contact for provider(s). Manages provider(s) calendar, prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands.
- Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. Finds missing orders and pends them for review and approval. Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
- Applies provider preferences and protocols in selecting from multiple possibilities to execute and/or delegate follow up actions based on provider's patient notes.
- Frequently composes, edits and obtains signatures for non-routine letters of correspondence related to appeals on denied claims. This includes compiling all necessary information and drafts for provider signature.
- Manages provider(s) documentation and information. Composes and types non routine correspondence providing factual information.
- Arranges travel, conference registration and hotel accommodations. Interfaces with organizations, hospitals and others to facilitate invited lectures and speaking engagements for the provider.
- Researches hospital medical records for information requested by physicians, insurance companies and attorneys.
Surgical/Procedure Scheduling
- Decides, using independent judgment, the order of daily surgeries and ambulatory procedures based upon patient's medical conditions and severity.
- Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff. Using independent judgment, authorizes overbooking and rearranging of surgeons Operating Room schedules based on case complexity and medical urgency. Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling.
- Orders all necessary surgical/procedure equipment, devices and medication based on application of protocols needed to conduct the surgery/procedure. Follows up to confirm that order is fulfilled and ready for surgery/procedure. Employs multiple contingency strategies to ensure all details, materials and locations are ready for surgery/procedures as scheduled.
- Based on the nature of the surgery/procedure, varies patient education and follow up details accordingly in relation to pre-operative readiness and post-operative rehabilitation expectations and activities. Is accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
Patient Liaison
- Assembles, from multiple tabs within the electronic medical record, the necessary details, for review and inclusion when completing disability paperwork.
- Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient.
- Serves as main point of contact for patients' pre and post-operative.
QUALIFICATIONS:
Associate's degree in Medical, Secretarial or related field and a minimum of three years of relevant experience required; or an equivalent combination of education and experience. Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records, preferred. Demonstrated customer relations skills.
In accordance with the URMFG United Initiative, the CA Operations Supervisor while collaborating with other key stakeholders will develop and
NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
**Learn. Discover. Heal. Create.**
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
**Job Location (Full Address):**
601 Elmwood Ave, Rochester, New York, United States of America, 14642
**Opening:**
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500127 Psych SMH Ambulatory Reg
Work Shift:
UR - Day (United States of America)
Range:
UR URCD 204 H
Compensation Range:
$19.47 - $25.77
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Responsibilities:**
With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support.
SUPERVISION AND DIRECTION RECEIVED: Receives minimal direction from physician, mid-level providers, department head and/or administrative officer. Is responsible for independently planning, executing and evaluating own work.
RESPONSIBILITIES:
- With training and ongoing provider support, manage referrals and ensure patients are scheduled with the appropriate provider.
- Serves as primary contact for providers. Manages providers' calendars, EMR schedules, prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands.
- Applies provider protocols in selecting from multiple possibilities to execute and/or delegate follow up actions based on provider's patient notes.
- With training and ongoing provider support, respond to patient phone calls
- and MyChart scheduling requests and triage appropriately when needed to nursing, crisis line, or treating provider.
- Examines the clinical schedules on a continuous basis to identify opportunities for optimizing the time and effort of providers. Builds and updates providers templates as requested by senior leadership.
- Greets and checks in patients in eRecord. Ensures patients are registered correctly and all necessary paperwork is completed.
- Other clinic service tasks as assigned: May travel to off-site clinic locations to provide support during times of urgent need.
QUALIFICATIONS:
- High School Diploma required
- and some college in medical, secretarial or related field preferred
- 2 years of relevant experience or an equivalent combination of education and experience required
- Medical terminology preferred
- Experience with appointment scheduling software and EMRs referred
- Calendar management required
- Strong interpersonal communication skills required
- Strong organizational and time management skills required
- Dedication to supporting delivery of compassionate and high-quality patient care required
- Bilingual in English and Spanish preferred (Spanish Verbal and written Fluency is strongly preferred)
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
**Learn. Discover. Heal. Create.**
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

At Houston Methodist, the Senior Clinical Physician Support Coordinator position is responsible for leading the efforts for improved use, personalization and adoption of physician related technologies. This position provides direct support to providers and facilitates optimized use of the systems and serves as a liaison between Information Technology (IT) teams, physicians & physician related committees to resolve issues, enhance system functionality and increase benefit realization. The Senior Clinical Physician Support Coordinator position will lead and mentor others in this role where appropriate.
**PEOPLE ESSENTIAL FUNCTIONS**
+ Leads on-site support to members of the medical staff regarding use of provider related technologies including but not limited to the Employee Health Record (EHR), mobile solutions, and communication tools.
+ Monitors provider related Key Performance Indicators (KPIs) and partners with the IT, Nursing an Quality departments to develop action plans for improvement.
+ Provides excellent customer service with a physician focus with training support and problem resolution.
+ Acts as liaison between the medical staff and hospital departments to resolve problems in operational and information technology system issues.
**SERVICE ESSENTIAL FUNCTIONS**
+ Demonstrates the physician workflows and translates them into clinical systems to expand physician usability.
+ Responds to physician needs within all hospital settings and clinic settings with Employee Health Record (EHR) concierge workflow support service.
+ Supports physicians with required regulatory reporting as appropriate.
**QUALITY/SAFETY ESSENTIAL FUNCTIONS**
+ Partners with quality department and governing groups to prioritize initiatives and ensure patient safety, regulatory requests and best practice are incorporated into improvements.
+ Coordinates on-site support during DNV and other regulatory auditing/survey processes.
+ Monitors the Physician Efficiency Reports (Signal) for Epic and other provider related KPIs, partnering with Medical Staff Services, Operations, Quality and IT to develop action plans and evaluate improvement opportunities as appropriate.
**FINANCE ESSENTIAL FUNCTIONS**
+ Assists with physician documentation improvements to insure maximum hospital revenue capture.
**GROWTH/INNOVATION ESSENTIAL FUNCTIONS**
+ Identifies opportunities for new transformative solutions to support and enhance physician practice.
+ Facilitates implementation of physician centric tools and insures physician adoption.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
**EDUCATION**
+ Bachelor's degree in information technology, business administration or related field; or experience working as a licensed clinical or certified IT professional
+ An additional four years of experience in addition to the experience listed below in lieu of bachelor's degree or licensed clinical or certified IT professional experience
**WORK EXPERIENCE**
+ Five years in a provider support, training or optimization capacity in an IT or clinical setting
**LICENSES AND CERTIFICATIONS - REQUIRED**
+ N/A
**LICENSES AND CERTIFICATIONS - PREFERRED**
+ Information TechnologyEPIC - Certification -- Certification, proficiency or credentialed on Epic
**KNOWLEDGE, SKILLS, AND ABILITIES**
+ Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
+ Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
+ Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
+ Understanding of Virtual Private Network (VPN) connectivity concepts and ability to troubleshoot connections at remote locations
+ Proficiency in Microsoft Ooffice software including Outlook, Word, Exel and Powerpoint
+ Demonstrates in-depth process knowledge of physician workflows and ability to translate them in clinical systems to expand physician usability
**SUPPLEMENTAL REQUIREMENTS**
**WORK ATTIRE**
+ Uniform No
+ Scrubs Yes
+ Business professional Yes
+ Other (department approved) No
**ON-CALL***
_*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below._
+ On Call* Yes
**TRAVEL***
_**Travel specifications may vary by department**_
+ May require travel within the Houston Metropolitan area Yes
+ May require travel outside Houston Metropolitan area No
**Company Profile:**
Houston Methodist is one of the nation's leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care.
Houston Methodist is an Equal Opportunity Employer.

Physician Support Nurse

• Responsibilities : As a Physician Support Nurse, you will provide nursing care that supports physicians in delivering high-quality care to patients. You will perform patient assessments, assist with medical procedures, and coordinate with healthcare teams to ensure a seamless care process. You will also provide patient education on medical treatments and preventive health practices, helping patients navigate their treatment plans and manage ongoing health conditions.

• Required Skills : Strong clinical knowledge, ability to work in a fast-paced environment, proficiency in patient education and care coordination, excellent organizational skills.

• Qualifications : RN with experience in supporting physician services or outpatient care, certifications in patient care coordination or specialty areas are a plus.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
**Job Location (Full Address):**
Remote Work - New York, Albany, New York, United States of America, 12224
**Opening:**
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
910334 Ortho Physician Support Spec
Work Shift:
UR - Day (United States of America)
Range:
UR URCD 204 H
Compensation Range:
$19.47 - $25.77
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Responsibilities:**
GENERAL SUMMARY
Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.
**ESSENTIAL FUNCTIONS**
+ Serves as primary contact for provider(s).
+ Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
+ Chooses and recommends among competing demands.
+ Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
+ Finds missing orders and sends them for review and approval.
+ Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
+ Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider's patient notes.
+ Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature.
+ Manages provider(s) documentation and information.
+ Composes and types of non-routine correspondence providing factual information.
+ Arranges travel, conference registration, and hotel accommodations. Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider.
+ Research hospital medical records for the information requested by physicians, insurance companies, and attorneys.
+ Determines the order of daily surgeries and ambulatory procedures based on the patient's medical conditions and severity.
+ Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
+ Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.
+ Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling. Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure. .
+ Follows-up to confirm the order is fulfilled and ready for surgery/procedure.
+ Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled. Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities.
+ Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
+ Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork.
+ Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients.
+ Serves as main point of contact for patients pre- and post-operative.
Other duties as assigned.
**MINIMUM EDUCATION & EXPERIENCE**
+ High School diploma and 2 years of relevant experience required
+ Or equivalent combination of education and experience
+ Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
**KNOWLEDGE, SKILLS AND ABILITIES**
+ Demonstrated customer relations skills required
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
**Learn. Discover. Heal. Create.**
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
**Job Location (Full Address):**
55 Barrett Dr, Ste 100, Webster, New York, United States of America, 14580
**Opening:**
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500444 North Ponds Primary Care
Work Shift:
UR - Day (United States of America)
Range:
UR URCD 204 H
Compensation Range:
$19.47 - $25.77
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Responsibilities:**
GENERAL SUMMARY
Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.
Job Description
**ESSENTIAL FUNCTIONS**
+ Serves as primary contact for provider(s).
+ Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
+ Chooses and recommends among competing demands.
+ Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
+ Finds missing orders and sends them for review and approval.
+ Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
+ Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider's patient notes.
+ Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature.
+ Manages provider(s) documentation and information.
+ Composes and types of non-routine correspondence providing factual information.
+ Arranges travel, conference registration, and hotel accommodations.
+ Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider.
+ Research hospital medical records for the information requested by physicians, insurance companies, and attorneys.
+ Determines the order of daily surgeries and ambulatory procedures based on the patient's medical conditions and severity.
+ Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
+ Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.
+ Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling.
+ Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure.
+ Follows-up to confirm the order is fulfilled and ready for surgery/procedure.
+ Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled.
+ Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities.
+ Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
+ Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork.
+ Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients.
+ Serves as main point of contact for patients pre- and post-operative.
Other duties as assigned.
**MINIMUM EDUCATION & EXPERIENCE**
+ High School diploma and 2 years of relevant experience required
+ Or equivalent combination of education and experience
+ Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
**KNOWLEDGE, SKILLS AND ABILITIES**
+ Demonstrated customer relations skills required
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
**Learn. Discover. Heal. Create.**
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
**Job Location (Full Address):**
175 Corporate Woods, Suite 130, Rochester, New York, United States of America, 14623
**Opening:**
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
910306 PM&R Ambulatory Admin
Work Shift:
UR - Day (United States of America)
Range:
UR URCD 204 H
Compensation Range:
$19.47 - $25.77
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Responsibilities:**
GENERAL SUMMARY
Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.
**ESSENTIAL FUNCTIONS**
+ Serves as primary contact for provider(s).
+ Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
+ Chooses and recommends among competing demands.
+ Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
+ Finds missing orders and sends them for review and approval.
+ Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
+ Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider's patient notes.
+ Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature.
+ Manages provider(s) documentation and information.
+ Composes and types of non-routine correspondence providing factual information.
+ Arranges travel, conference registration, and hotel accommodations.
+ Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider.
+ Research hospital medical records for the information requested by physicians, insurance companies, and attorneys.
+ Determines the order of daily surgeries and ambulatory procedures based on the patient's medical conditions and severity.
+ Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
+ Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.
+ Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling.
+ Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure.
+ Follows-up to confirm the order is fulfilled and ready for surgery/procedure.
+ Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled.
+ Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities.
+ Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
+ Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork.
+ Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients.
+ Serves as main point of contact for patients pre- and post-operative.
Other duties as assigned.
**MINIMUM EDUCATION & EXPERIENCE**
+ High School diploma and 2 years of relevant experience required
+ Or equivalent combination of education and experience
+ Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
**KNOWLEDGE, SKILLS AND ABILITIES**
+ Demonstrated customer relations skills required
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
**Learn. Discover. Heal. Create.**
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
**Job Location (Full Address):**
601 Elmwood Ave, Rochester, New York, United States of America, 14642
**Opening:**
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
910136 Plastic Surgery
Work Shift:
UR - Day (United States of America)
Range:
UR URCB 205 H
Compensation Range:
$20.31 - $27.42
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Responsibilities:**
GENERAL PURPOSE
The Lead Physician Support Specialist oversees and directs the burn PSS staff in the Plastic Surgery Division, Assigns and directs work and provides guidance and direction to PSS with specific emphasis on the new patient intake. The Lead provides complex administrative duties with considerable latitude for independent judgement in complex various practices within the Divisions of Plastic Surgery. Provides input and support related to training, goal setting, performance management, recruitment and hiring decisions for the divisional burn PSS staff. Acts as a subject matter expert related to the New Patient visits to the Plastic Surgery practice, PSS job duties, divisional scheduling guidelines, and office management processes. The Lead Physician Support Specialist is responsible to consistently and regularly identifying areas of improvement and demonstrate and model ICARE values.
**ESSENTIAL FUNCTIONS**
+ Coordinates and manages staffing plans in concert with the Divisional Administrative Assistants, assignments and daily work for Physician Support Specialists (PSS) to ensure effective and efficient communication and support to Physicians with an emphasis on the New Patient Visit (NPV's) scheduling.
+ Implements, trains and monitors procedures as a subject matter expert for the NPV's ensuring all records are received, pathology slides are sent to URMC, outside images are uploaded proper to the new patient appointment are scheduled appropriately and workflow of the visit scheduling and authorizations are followed up and acted upon in real time to enhance levels of service and quality.
+ Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying processes as necessary.
+ Serves as a focal point for answering complex questions or issues related to PSS job duties overall, assists in problem identification, quantification, and resolution in complex situations.
+ Acts as a preceptor for new staff (training, onboarding, monitoring training/competencies) in the division.
+ Provides training on all aspects of PSS roles as needed.
+ Works with Administrative Assistants and the Practice Manager to develop and revise division specific documents and materials such as training material, standard work documents, policies, and procedures.
+ Updates and adds to the training cheat sheets/manuals.
+ Identifies and communicates opportunities for improvement to increase utilization and/or ease of scheduling to the administrative assistants and practice manager.
+ Acts as subject matter expert and information resource.
+ Attends educational programs for department at direction of supervisor and teaches other staff.
+ Performs quality assurance monitoring for activities completed in Plastic/Burn Surgery (including scheduling errors) and NPV intakes and staff; using specific criteria, measures quality, quantity, and timeliness of tasks performed; prepares related logs and management reports.
+ Communicates accuracy to staff and manager.
+ Works closely with Plastic Surgery leadership team to investigate root causes of scheduling errors and improve workflows as needed.
+ Continuously evaluates workflows for improvement opportunities.
+ Provides triage information daily.
+ Acts as primary point person and preceptor for surgery scheduling, for the SNS authorizations from a pre-operative appointment throughout the process which is a multifold dual surgery process.
+ Will be responsible for coordinating hardware equipment through vendors for craniofacial reconstruction, coordinating laser rentals for laser cases and makes sure blood and ICU beds are available if needed.
+ Orders supplies and equipment for complex burn cases.
+ Works with denials for surgeries to obtain documentation to for authorization, manages a high level of faxed referrals, uses independent judgement when scheduling complex surgical procedures at multiple locations for four surgeons, manages the outlook calendar and coordinates surgeries with collaborating surgeons in various divisions.
+ Sets up Quality assurance procedures for to find improvement opportunities in this complex practice.
+ Ensures prompt coordination of scheduling requests. Leads the NPV intake staff in ensuring all records are received, pathology slides are sent to URMC, outside images are uploaded prior to the new patient appointment.
+ Performs duties of PSS as required particularly for more complex requests.
+ Achieves and maintains proficiency in provision of excellent customer service, accuracy and efficiency of work.
+ Coordinates urgent and emergent clinic tasks (i.e. scheduling urgent surgeries, paperwork, cancellations. etc.).
+ Is a customer service advocate.
+ Handles all of the financial information for the burn program which includes processing reimbursements and paying invoices, purchase orders, etc. in Workday.
Other duties as assigned.
**MINIMUM EDUCATION & EXPERIENCE**
+ High School Diploma Required
+ Associates degree in Medical, Secretarial or related field Preferred
+ 2 years of relevant experience Required
+ 1 year leadership experience Preferred
+ Or equivalent combination of education and experience Preferred
**KNOWLEDGE, SKILLS AND ABILITIES**
+ Experiences with surgical/appointment scheduling software and electronic medical records Preferred
+ Demonstrated customer service skills Required
+ Medical Terminology Preferred
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
**Learn. Discover. Heal. Create.**
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
**Job Location (Full Address):**
601 Elmwood Ave, Rochester, New York, United States of America, 14642
**Opening:**
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500193 Medicine SMH Gastrointestinal
Work Shift:
UR - Day (United States of America)
Range:
UR URCD 204 H
Compensation Range:
$19.47 - $25.77
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Responsibilities:**
GENERAL SUMMARY
Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.
OP137532 %100
**ESSENTIAL FUNCTIONS**
+ Serves as primary contact for provider(s).
+ Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
+ Chooses and recommends among competing demands.
+ Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
+ Finds missing orders and sends them for review and approval.
+ Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
+ Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider's patient notes.
+ Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature.
+ Manages provider(s) documentation and information.
+ Composes and types of non-routine correspondence providing factual information.
+ Arranges travel, conference registration, and hotel accommodations.
+ Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider.
+ Research hospital medical records for the information requested by physicians, insurance companies, and attorneys.
+ Determines the order of daily surgeries and ambulatory procedures based on the patient's medical conditions and severity.
+ Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
+ Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.
+ Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling.
+ Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure.
+ Follows-up to confirm the order is fulfilled and ready for surgery/procedure.
+ Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled.
+ Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities.
+ Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
+ Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork.
+ Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients.
+ Serves as main point of contact for patients pre- and post-operative.
Other duties as assigned.
**MINIMUM EDUCATION & EXPERIENCE**
+ High School diploma and 2 years of relevant experience required
+ Or equivalent combination of education and experience
+ Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
**KNOWLEDGE, SKILLS AND ABILITIES**
+ Demonstrated customer relations skills required
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
**Learn. Discover. Heal. Create.**
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.