2,314 Platform Expert jobs in the United States

ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.
® We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
**The Team**
The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**
The Senior Technical Consultant (AI) acts as the functional and technical expert for customer engagement teams, advising clients and configuring ServiceNow AI solutions using best practices. They design and implement AI systems with NowAssist skills, AI Agents, and Workflow Data Fabric, relying on strong programming abilities across various languages and frameworks. Their role includes troubleshooting errors, supporting users, and developing solutions for complex use-cases, ultimately delivering impactful AI solutions on the platform.
**What you get to do in this role:**
+ Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
+ Developing solutions specific to user requirements gathered in workshops.
+ Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall project.
+ Ensuring that best practices in implementation AI solutions are followed by the organization.
+ Checking and correcting conflicts in data configurations and overlaps.
+ Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer.
+ Identifying, debugging, and advising on system errors or architecture issues.
**To be successful in this role you have:**
+ At least 5 years of configuration/development experience for complex, highly capable, solutions
+ Maintain at least 1 ServiceNow mainline CIS certifications or ServiceNow Certified Application Developer (CAD) certification
+ Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
+ Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
+ Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
+ Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
+ Strong Javascript skills with practical experience
+ Experience with Self Hosted implementations and/or Domain Separation is a plus
+ Analytical and problem-solving abilities
+ Ability to perform tasks independently
+ Good presentation and report-writing skills
+ Up to 30% travel annually
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies. ® We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
**The Team**
The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**
The Principal Technical Consultant (AI) serves as the functional and technical specialist for customer engagement teams, providing guidance to clients and configuring ServiceNow AI solutions according to established practices. This position is responsible for designing and implementing AI systems with NowAssist skills, AI Agents, and Workflow Data Fabric, utilizing programming expertise in multiple languages and frameworks. Duties include troubleshooting issues, assisting users, and developing solutions for complex use cases, with the goal of delivering effective AI implementations on the platform.
**What you get to do in this role:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Devising development plans and strategies while formulating architectures for AI solutions in ServiceNow.
+ Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
+ Developing solutions specific to user requirements gathered in workshops.
+ Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall project.
+ Ensuring that best practices in implementation AI solutions are followed by the organization.
+ Act as an SME to solve complex user issues related to AI solutions.
+ Checking and correcting conflicts in data configurations and overlaps.
+ Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer.
+ Identifying, debugging, and advising on system errors or architecture issues.
**To be successful in this role, we need someone who has:**
+ At least 8 years of configuration/development experience for complex, highly capable, solutions
+ Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
+ Maintain at least 2 ServiceNow mainline CIS certifications
+ Maintain ServiceNow Certified Application Developer (CAD) certification
+ Act as a technical lead on any engagement
+ Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
+ Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
+ Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
+ Experience with data management, database design, and database concepts
+ Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
+ Connect chat, agent chat, and virtual agent configuration and design experience
+ Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc)
+ Strong Javascript skills with practical experience
+ Experience with Self Hosted implementations and/or Domain Separation is a plus
+ Experience with data management, database design, and database concepts
+ Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
+ Proven team builder with the ability to mentor and develop talent
+ Analytical and problem-solving abilities
+ A keen eye for detail and the ability to spot and fix errors in complex code
+ Ability to perform tasks independently
+ Good presentation and report-writing skills
+ Up to 30% travel annually
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**The Team**
The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**
The Principal Technical Consultant, Data & Integrations Specialist is the functional and technical expert of a customer engagement team - consulting with customers and configuring ServiceNow Data architecture & Integrations based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures using ServiceNow's Workflow Data Fabric capabilities to support AI solutions on the platform.
**What you get to do in this role:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Devising and reporting on integration development plans and strategies.
+ Implement robust and innovative architectures that leverage the full potential of ServiceNow's Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives.
+ Developing asynchronous messaging architectures, rule-based systems, and network architectures.
+ Coordinating activities with other developers to ensure that integration projects are completed on time.
+ Formulating strategies and designing architectures for systems integrations.
+ Ensuring that best practices in integration processes are followed by the organization.
+ Act as an SME to solve complex user issues related to Integrations solutions.
+ Checking and correcting conflicts in data configurations and overlaps.
+ Maintaining the integrity and smooth functioning of the company's integration architecture.
+ Analyzing and improving current system integrations and migration strategies.
+ Identifying, debugging, and advising on system errors or architecture issues.
**To be successful in this role, we need someone who has:**
+ At least 8 years of configuration/development experience for complex, highly capable, integration technologies
+ Maintain at least 2 ServiceNow mainline CIS certifications
+ Maintain ServiceNow Certified Application Developer (CAD) certification
+ Extensive experience with Integration Technologies (Web Services (REST, SOAP, JSON), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies
+ Act as a technical lead on any engagement
+ Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
+ Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
+ Strong Javascript skills with practical experience
+ Extensive technical expertise in data engineering, with practical experience in data ingestion tools, ETL processes, data modeling, storage solutions such as relational and NoSQL databases, and analytics platforms.
+ Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
+ Connect chat, agent chat, and virtual agent configuration and design experience
+ Experience with Self Hosted implementations and/or Domain Separation is a plus
+ Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
+ Proven team builder with the ability to mentor and develop talent
+ Analytical and problem-solving abilities
+ A keen eye for detail and the ability to spot and fix errors in complex code
+ Ability to perform tasks independently
+ Good presentation and report-writing skills
+ Up to 30% travel annually
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**The Team**
The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**
The Principal Technical Consultant, Data & Integrations Specialist is the functional and technical expert of a customer engagement team - consulting with customers and configuring ServiceNow Data architecture & Integrations based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures using ServiceNow's Workflow Data Fabric capabilities to support AI solutions on the platform.
**What you get to do in this role:**
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Devising and reporting on integration development plans and strategies.
+ Implement robust and innovative architectures that leverage the full potential of ServiceNow's Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives.
+ Developing asynchronous messaging architectures, rule-based systems, and network architectures.
+ Coordinating activities with other developers to ensure that integration projects are completed on time.
+ Formulating strategies and designing architectures for systems integrations.
+ Ensuring that best practices in integration processes are followed by the organization.
+ Act as an SME to solve complex user issues related to Integrations solutions.
+ Checking and correcting conflicts in data configurations and overlaps.
+ Maintaining the integrity and smooth functioning of the company's integration architecture.
+ Analyzing and improving current system integrations and migration strategies.
+ Identifying, debugging, and advising on system errors or architecture issues.
**To be successful in this role, we need someone who has:**
+ At least 8 years of configuration/development experience for complex, highly capable, integration technologies
+ Maintain at least 2 ServiceNow mainline CIS certifications
+ Maintain ServiceNow Certified Application Developer (CAD) certification
+ Extensive experience with Integration Technologies (Web Services (REST, SOAP, JSON), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies
+ Act as a technical lead on any engagement
+ Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
+ Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
+ Strong Javascript skills with practical experience
+ Extensive technical expertise in data engineering, with practical experience in data ingestion tools, ETL processes, data modeling, storage solutions such as relational and NoSQL databases, and analytics platforms.
+ Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
+ Connect chat, agent chat, and virtual agent configuration and design experience
+ Experience with Self Hosted implementations and/or Domain Separation is a plus
+ Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
+ Proven team builder with the ability to mentor and develop talent
+ Analytical and problem-solving abilities
+ A keen eye for detail and the ability to spot and fix errors in complex code
+ Ability to perform tasks independently
· Good presentation and report-writing skills
· Up to 30% travel annually
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**The Team**
The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**
The Principal Technical Consultant, Integrations Specialist is the functional and technical expert of a customer engagement team - consulting with customers and configuring ServiceNow Integrations based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures that support AI solutions on the platform.
**What you get to do in this role:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Devising integration development plans and strategies while formulating architectures for systems integrations.
+ Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
+ Developing solutions specific to user requirements gathered in workshops.
+ Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project.
+ Ensuring that best practices in integration processes are followed by the organization.
+ Act as an SME to solve complex user issues related to Integrations and AI solutions.
+ Checking and correcting conflicts in data configurations and overlaps.
+ Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer.
+ Identifying, debugging, and advising on system errors or architecture issues.
**To be successful in this role, we need someone who has:**
+ At least 5 years of configuration/development experience for complex, highly capable, integration technologies
+ Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
+ Maintain at least 2 ServiceNow mainline CIS certifications
+ Maintain ServiceNow Certified Application Developer (CAD) certification
+ Act as a technical lead on any engagement
+ Experience with architecting systems integrations and creating complex high level architecture diagrams
+ Extensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies
+ Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
+ Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
+ Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
+ Experience with data management, database design, and database concepts
+ Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
+ Connect chat, agent chat, and virtual agent configuration and design experience
+ Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc)
+ Understanding and/or development experience with MID Servers, Notify, Orchestration
+ Strong Javascript skills with practical experience
+ Experience with Self Hosted implementations and/or Domain Separation is a plus
+ Experience with data management, database design, and database concepts
+ Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
+ Proven team builder with the ability to mentor and develop talent
+ Analytical and problem-solving abilities
+ A keen eye for detail and the ability to spot and fix errors in complex code
+ Ability to perform tasks independently
+ Good presentation and report-writing skills
+ Up to 30% travel annually
For positions in this location, we offer a base pay of $121,700 - $213,000 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**The Team**
The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**
The Principal Technical Consultant, Integrations Specialist is the functional and technical expert of a customer engagement team - consulting with customers and configuring ServiceNow Integrations based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures that support AI solutions on the platform.
**What you get to do in this role:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Devising integration development plans and strategies while formulating architectures for systems integrations.
+ Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
+ Developing solutions specific to user requirements gathered in workshops.
+ Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project.
+ Ensuring that best practices in integration processes are followed by the organization.
+ Act as an SME to solve complex user issues related to Integrations and AI solutions.
+ Checking and correcting conflicts in data configurations and overlaps.
+ Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer.
+ Identifying, debugging, and advising on system errors or architecture issues.
**To be successful in this role, we need someone who has:**
+ At least 8 years of configuration/development experience for complex, highly capable, integration technologies
+ Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
+ Maintain at least 2 ServiceNow mainline CIS certifications
+ Maintain ServiceNow Certified Application Developer (CAD) certification
+ Act as a technical lead on any engagement
+ Experience with architecting systems integrations and creating complex high level architecture diagrams
+ Extensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies
+ Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
+ Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
+ Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
+ Experience with data management, database design, and database concepts
+ Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
+ Connect chat, agent chat, and virtual agent configuration and design experience
+ Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc)
+ Understanding and/or development experience with MID Servers, Notify, Orchestration
+ Strong Javascript skills with practical experience
+ Experience with Self Hosted implementations and/or Domain Separation is a plus
+ Experience with data management, database design, and database concepts
+ Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
+ Proven team builder with the ability to mentor and develop talent
+ Analytical and problem-solving abilities
+ A keen eye for detail and the ability to spot and fix errors in complex code
+ Ability to perform tasks independently
+ Good presentation and report-writing skills
+ Up to 30% travel annually
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
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**Overview**
SUBJECT MATTER EXPERT (BPSM)
Bowhead is seeking a Subject Matter Expert to join our MCICOM contract in Arlington, VA. The Subject Matter Specialist will be responsible for will assist in providing data, writing technical documents, assist in pricing and reviewing documents for technical accuracy. The Subject Matter Expert must be able to coordinate financial, technical and administrative resources effectively and, at times, with minimal supervision.
**Responsibilities**
+ Senior expert with extensive knowledge and experience developing and applying analytic methodologies and principles
+ Leads application of analytic techniques and helps define project objectives and strategic direction
+ Responsible for providing leadership and vision to client and project teams around the methodology
+ Resolves complex problems, which require an in-depth knowledge of analytic methodologies and principles
+ Directs the activities of more junior Analysts or other staff as necessary on activities related to the application of analytical techniques and methodologies
+ Demonstrated managerial and supervisory skills.
+ Other duties as assigned
**Qualifications**
+ Bachelors degree and a minimum of five (5) or more years of experience required
+ Experience as PACS/DBIDS BSO with installation and multiple base systems management. Including experience with modifying base profiles; assigning and modifying Force Protection Conditions (FPCON); maintaining access areas, perimeters, and access control points; modifying credential category settings through base profiles and assigning operator roles.
+ Has recent documented knowledge and experience with DoD and USMC installation access control policy, guidance, procedures, and systems.
+ Understands and comprehends the security principles related to access control.
+ Has familiarity with law enforcement operations related to access control.
+ Understands physical and electronic security systems/security requirements.
+ Is knowledgeable about the acquisition process for PACS/DBIDS systems.
+ Is knowledgeable of the Program Objective Memorandum (POM) budget and funding process.
+ Has a fundamental understanding of server-based systems integration.
+ Has an understanding of the funding process associated with the project life-cycle cost management principles to include but not limited to inventory management and life cycle replacement of equipment.
+ Understands system from data source-ops employment.
+ Has a working knowledge of computers, PACS/DBIDS, Microsoft Windows, and Microsoft Office software.
+ Has the ability to run required reports; analyze, collate, combine, or extract data to identify patterns, recognize shortfalls, or develop recommended courses of action.
+ Has the ability to track equipment status and conduct trend analysis for action at the installation, regional, and enterprise levels.
+ Can perform basic troubleshooting fundamentals for logical and physical systems.
SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
Physical Demands:
+ Must be able to lift up to 20 pounds
+ Must be able to stand and walk for prolonged amounts of time
+ Must be able to twist, bend and squat periodically
#LI-JR1
Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
All candidates must apply online at and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance ( contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.
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**ID** _ _
**Category** _Logistics & Transportation_
**Location : Location** _US-VA-Arlington_
**Minimum Clearance Required** _Secret_
**Travel Requirement** _Less than 10%_

Cloud Subject Matter Expert

James Scott LLC is actively seeking a Cloud Subject Matter Expert for an upcoming opportunity. This position will play a vital part in aiding the Government align its cloud strategy with mission-critical needs within the Mapping, Charting, and GEOSY (MC&G) office, particularly in coordination with customer and broader IC cloud environments.

Key Qualifications:

• Two plus (2+) years deploying/managing services in AWS
• Experience within the GEOINT community
• Hands-on with DevSecOps tools, e.g., Jenkins, Kubernetes, Docker
• Experience in classified cloud environments
• Solid understanding of cloud architecture planning, migrations, and operations
• Familiarity with IC cloud environments to include Microsoft, Google, Oracle, IBM
• Candidate with Geospatial experience within CIO-T Cloud Operations, will be a huge plus
• TS security clearance or higher
• Prefer candidate with a bachelor's degree, but additional experience may substitute

Responsibilities Will Include the following:

• Leading architecture, deployments, and operations across the MC&G Mission Domain
• Supporting cloud transitions and coordinating with the Geo CIO-T Cloud PMO
• Managing cloud artifacts, guidance, standards, and efficiency metrics
• Supporting cloud budgeting, WAR inputs, and briefings
• Helping ensure cloud security postures align with ATO standards

The role is technical but will also require superb coordination skills across Geo customer and IC stakeholder offices. Candidate with cloud, IC experience, and customer-oriented, will be in a strong fit. This opportunity offers a very generous salary with room for advancement, competitive benefits, and excellent professional growth and development.