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Job Description

Job Description

SUMMARY/SCOPE

This is a part time position and is contingent upon contract award.

The Role Player will participate in law enforcement personnel training programs by role playing various types of characters in different situations. These situations
include: security processing, vehicle stops, sobriety test, suspect/witness interviews, and any other general situations that law enforcement personnel would generally encounter in their daily line of duty. The hours will vary depending on the assigned role and will be between the hours of 6:00 am to 6:00 pm. Typically each role may last from 2-4 hours, however, some roles may last up to 8 hours, and may occasionally run till midnight when needed.

DUTIES and RESPONSIBILITIES :

· Portray character role assigned, interview with students/instructors regarding the role when needed, in certain controlled situations relative to the character role may be subject to physical searches by students/instructors of the same and opposite gender.

· Consistently remain in the assigned character role during work schedule.

· Replicate various training situations and meet the physical requirements of the assigned role to include: jumping, running, kneeling, standing bending, reaching, and etc.

· Support instructors/students, adjust performance based on instructors/students feedback to meet training
personnel needs.

· Adhere to company policies and guidelines; complies with all governmental security policies
and procedures on training site.

QUALIFICATIONS:

· Ability to portray assigned role in a safe and effective manner; demonstrate proper physical agility when needed, pay close attention to detail.

· Ability to memorize and remember details regarding assigned character role.

· Ability to read, write, speak and understand English.

· Display professional, neat appearance, dress according to role assigned, maintain professional conduct at all times.

· Display acceptable personal hygiene and present a neat appearance; wear appropriate apparel based on role assigned.

· Ability to pass a background check and preemployment drug screen.

· High School diploma or GED

· US Citizen or ability to work in United States

· Ability to accurately follow written and verbal instructions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be
construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed, and perform special projects as assigned.

OT Training Solutions, LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

Job Description

Job Description

ROLE PLAYER

Location: Montross, VA

ABOUT THE O’GARA GROUP:

O’Gara Training and Services division is focused on training to enhance personal survivability, provide tactical security training for law enforcement, security, homeland security, and counter terrorism professionals and technical risk mitigation, survivability and security service solutions in complex international environments.

POSITION SUMMARY:

Role players will act out scripted scenarios to influence certain aspects of training. This is to enforce processes and procedures and enhance training realism for the trainees.

PRINCIPAL RESPONSIBILITIES:

Act out scenes set by the client
Standing, lying still on the floor, walking over hilly terrain, being exposed to loud noises along with any other physical requirements needed to complete the training
Strictly follow instructions and guidelines set by the instructor
Able to demonstrate and comprehend basic scenario scripts

Minimum Education and Experience Required:

High school diploma/GED required

BASIC SKILLS AND ABILITY REQUIREMENTS:

Be available to support training within 48 hours of notification
Able to work in a culturally diverse environment
Able to pass a Criminal Background Investigation

To be considered for the above position with O’Gara Training and Services, LLC, apply online with a DETAILED resume at our website: />We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Job Description

Job Description

Description:

Oak Grove Technologies, LLC, a dynamic and fast-growing federal contractor, is seeking qualified Role Player candidates to fill part-time and on-call positions at the U.S. Secret Service (USSS) James J. Rowley Training Center (JJRTC) in Laurel, Maryland.

Oak Grove Technologies is a Service-Disabled Veteran-Owned Business based in Raleigh, NC, with a Test and Training Center located near Fort Bragg and Camp Mackall. With over 20 years of expertise in training, consulting, technology, and operational support, the company provides services to the military, government, and law enforcement. Committed to excellence, innovation, and national security, Oak Grove Technologies fulfills federal defense contracts and actively supports veterans through sponsorships and events. Driven by its mission-focused approach, the company seeks top talent to develop impactful solutions.

Oak Grove Technologies offers a competitive compensation and benefits package.

Requirements:

As a Role Player, you will play a pivotal role in enhancing the training experience by creating realistic tactical military and law enforcement training scenarios in direct support of professional instructors. Reliable, professional role players are essential in supporting a variety of dynamic training exercises, ranging from canine-related tasks, protective mission, and escalation/de-escalation scenarios, all of which require role players to possess the ability to participate in physically demanding activities.

Role players are utilized as an integral part of basic training for Special Agent and Uniformed Division Officer trainees, as well as advanced training for operational agents and officers in professional development. The Role Player position is open to all genders.

• Role players assist in providing realistic scenarios where students and other law enforcement entities can make a practical application of the various investigative and law enforcement skills taught at an important factor in the success of a practical exercise is the quality and depth of the role-playing. The immediacy and realism of a situation can be lost unless a role player is able to live a role and freely adapt to it in response to the way an individual student handles each situation. In each scenario, role players cannot rely on an inflexible script as an actor does.
• Each role player must thoroughly understand the training objectives and their assigned role, adjusting to various outcomes and reacting appropriately to the unfolding situation. At times, role players will need to improvise in a way that aligns with the scenario, the instructor’s guidance, and the overall training goals.
• The role player must thoroughly understand the training objectives of each scenario and the role they are playing; therefore, each role player shall adjust to a variety of outcomes and react in a manner most appropriate to the way in which a situation.
• The role player shall improvise at times in a manner that is consistent with the scenario, the instructor’s direction, and the overall objectives of training. Role players are consistently used in training scenarios, which include surveillance, arrest situations, witness interviews, subject interrogations, blank-firing weapon exercises, and canine scenarios.
• Role players are typically assigned to scenarios scheduled Monday through Friday, 7:30 AM to 10:00 PM. Additional training may occur after 10:00 PM on weeknights or on weekends, depending on training requirements and the availability of training areas at JJRTC.
• Work will not be scheduled on holidays or during government closures, such as local or national emergencies, administrative closings, or similar government-directed facility shutdowns.
• Scenarios are conducted year-round at the JJRTC, often in varying weather conditions. Role players will be managed and coordinated by a Site Supervisor (SS) and Assistant Supervisor (AS).

Qualifications

• Candidates should possess a combination of formal education above the high school level and several years of work experience. An associate or bachelor’s degree is a plus.
• Must be able to speak English at an eighth-grade level or higher.
• Be capable of meeting the USSS security requirements of this solicitation and successfully pass a background check and drug screening.
• Strong written and verbal communication skills are essential, with a customer service orientation, the ability to promote teamwork, and a focus on safety. Organization and attention to detail are key.
• Applicants must hold a valid state-issued driver’s license with a satisfactory driving record and prior driving experience. A driver safety skills test must be passed.
• Ability to read and interpret documents such as safety guidelines, operating and maintenance instructions, and policies and procedure manuals.
• Candidates must demonstrate flexibility and availability to help create a weekly schedule for shifts and scenarios.

Physical Demands:

• Role Players must be able to stand and walk for a minimum of 60-minute intervals.
• Role Players must be able to carry up to 20 pounds of training props during this timeframe.
• In certain training scenarios, Role Players should be able to run up to 100 yards.
• Role Players must be capable of being handcuffed and searched in a variety of positions (e.g., standing, kneeling, prone, walking backwards on their knees).
• During training exercises, Role Players will be provided with safety equipment provided by the government.

Compensation and Benefits:

Competitive Pay, PTO, Health Benefits.

If you're ready to apply your expertise in a high-impact role, we encourage you to join our mission in supporting Special Agent and Uniformed Division Officer training and operational readiness.

Oak Grove Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Oak Grove Technologies, LLC participates in E-Verify to determine an individual's identity and employment eligibility to work in the United States. E-Verify is a service of DHS and SSA.

Job Description

Job Description

Salary:

JOB DESCRIPTION

North American Rescue Training, LLC

Job Title: Role Player

Department: NAR Training

Reports to: Training Center Manager

FLSA: Non-Exempt

Salary Grade:

Level:

Created:

Updated: September 2025

SUMMARY
Enhances the student(s) training value in high-fidelity scenario-based training, drills, and skills labs by providing a live moulage patient, opposing force (OPFOR), and scenario extras. Candidate(s) should have or can perform basic acting skills and portray specific injuries and roles with directions provided by aNAR Training, LLC(NAR-T) medical instructor or staff member. Candidate(s) will frequently work with a Moulage Artist to replicate specific injuries and illnesses supporting the training exercise. Candidate(s) often change into US/NATO uniforms, Appropriate OPFOR clothing, or civilian-based attire. NAR-T will provide all props, wardrobes, training vehicles, and any necessary gear to fulfill the training mission.

ESSENTIAL RESPONSIBILITIES
This is not an all-inclusive list of duties and responsibilities. Projects/duties may be added as needed to support the training mission.

• Applies acting skills to assigned role-player roles during scenario-based training in an operational environment.
• Prepares and maintains training gear needed for each scenario.
• Works closely with Special Effects Artist when moulage is required.
• Assists Ground Operations Assistant Manager with any necessary task

SPECIFIC RESPONSIBILITIES

• Act as a patient and/or member of a US/NATO, Foreign National, OPFOR element or scenario extra based on the training scenario requirements.
• Act as a patient for clinical skills labs and testing at the NAR-T training facility. Role Player will be used for medical assessments, TCCC/PFC skills, NREMT Skills Testing, Paramedic Refreshers and any other applicable skills stations as required.
• Ability to memorize, present and act out specific signs and symptoms of your simulated injury/illness(s).
• Maintain organization and cleanliness in Role Player work area, clean the training facility and maintain all equipment used for a training event as needed. Including and not limited to: Vehicles, IED simulators, safety equipment, facilities, mobile command trailer, and any other equipment/areas as required.
• Any other duties assigned in support of the training mission

SUPPLEMENTAL RESPONSIBILITIES

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Other duties as assigned

QUALIFICATIONS

Education :

• High School Diploma or equivalent acting experience preferred

Experience :

• Basic medical knowledge Military/Law Enforcement exposure is recommended but not necessary.

Competencies:
Ability to effectively work as a team member
Consistently applies excellent oral communication skills
Ability to actively listen and display professionalism at all times
Attention to quality and detail
Ability to follow directions from direct supervisors and medical/tactical instructors
Ability to fulfill multiple roles simultaneously
Ability to adapt and overcome stressful situations
Builds and maintains effective working relationships
Ability to work outdoors with limited facilities and resources for extended periods
Demonstrate basic weapon safety

DEMANDS

Time and availability

• This is a Part-time (variable), on call position. Days and hours of work are based upon the needs of the current client and course schedule. Must be flexible with hours and willing to work nights and weekends on occasion travel
  Although a majority of the training & education programs are conducted at or near the training center, worldwide travel in support of Mobile Training Teams is available for this position.

Travel

• Travel may be required based on client needs.

Physical

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and reach with hands and arms. Some instruction duties may require the candidate(s) to be physically fit in order to conduct basic infantry skills to include running in all terrains, climbing over obstacles, and carrying 60lbs of military gear in inclement weather conditions. Must also be able to assist in lifting/moving simulated casualties in the field, up to 200 lbs. If unable to fulfill these tasks, you are NOT disqualified from this position and will be considered on a case-by-case basis.

Environment

• This job operates both in austere environments and in static climate-controlled facilities. This position routinely uses blank-firing rifles, force-on-force training munitions, paintball markers, and other OPFOR training aids. Instructors may be transported in company training vehicles, Civilian EMS Ambulances, military vehicles, and aircraft.

DISCLAIMER

AAP/EEO Statement
NAR Training, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to these characteristics. Discrimination of any type will not be tolerated.

Job Description

Job Description

Description:

Oak Grove Technologies, LLC, a dynamic and fast-growing federal contractor, is seeking qualified Role Player candidates to fill part-time and on-call positions at the Federal Law Enforcement Training Center (FLETC) in Artesia, New Mexico.

Oak Grove Technologies is a Service-Disabled Veteran-Owned Business based in Raleigh, NC, with a Test and Training Center located near Fort Bragg and Camp Mackall. With over 20 years of expertise in training, consulting, technology, and operational support, the company provides services to the military, government, and law enforcement. Committed to excellence, innovation, and national security, Oak Grove Technologies fulfills federal defense contracts and actively supports veterans through sponsorships and events. Driven by its mission-focused approach, the company seeks top talent to develop impactful solutions.

Oak Grove Technologies offers a competitive compensation and benefits package.

Requirements:

As a Role Player, you will play a pivotal role in enhancing the training experience by creating realistic law enforcement training scenarios in direct support of professional instructors. Reliable, professional role players are essential in supporting a variety of dynamic training exercises, ranging from protective missions and escalation/de-escalation scenarios, all of which require role players to possess the ability to participate in physically demanding activities.

The Role Player position is open to all genders.

• Role players assist in providing realistic scenarios where students and other law enforcement entities can make a practical application of the various investigative and law enforcement skills taught at an important factor in the success of a practical exercise is the quality and depth of the role-playing. The immediacy and realism of a situation can be lost unless a role player is able to live a role and freely adapt to it in response to the way an individual student handles each situation. In each scenario, role players cannot rely on an inflexible script as an actor does.
• Each role player must thoroughly understand the training objectives and their assigned role, adjusting to various outcomes and reacting appropriately to the unfolding situation. At times, role players will need to improvise in a way that aligns with the scenario, the instructor’s guidance, and the overall training goals.
• The role player must thoroughly understand the training objectives of each scenario and the role they are playing; therefore, each role player shall adjust to a variety of outcomes and react in a manner most appropriate to the way in which a situation.
• The role player shall improvise at times in a manner that is consistent with the scenario, the instructor’s direction, and the overall objectives of training. Role players are consistently used in training scenarios, which include surveillance, arrest situations, witness interviews, subject interrogations, and blank-firing weapon exercises.
• Role players are typically assigned to scenarios scheduled Monday through Friday, 7:30 AM to 10:00 PM. Additional training may occur after 10:00 PM on weeknights or on weekends, depending on training requirements and the availability of training areas at FLETC.
• Work will not be scheduled on holidays or during government closures, such as local or national emergencies, administrative closings, or similar government-directed facility shutdowns.
• Scenarios are conducted year-round at FLETC, often in varying weather conditions. Role players will be managed and coordinated by a Site Supervisor (SS) and Assistant Supervisor (AS).

Qualifications

• Must be able to speak English or Spanish at an eighth-grade level or higher; bilingual (English/Spanish) skills are a plus but not required.
• Be capable of meeting the FLETC security requirements of this solicitation and successfully pass a background check and drug screening.
• Strong written and verbal communication skills are essential, with a customer service orientation, the ability to promote teamwork, and a focus on safety. Organization and attention to detail are key.
• Applicants must hold a valid state-issued driver’s license with a satisfactory driving record and prior driving experience. A driver safety skills test must be passed.
• Ability to read and interpret documents such as safety guidelines, operating and maintenance instructions, and policies and procedure manuals.
• Candidates must demonstrate flexibility and availability to help create a weekly schedule for shifts and scenarios.

Physical Demands:

• Role Players must be able to stand and walk for a minimum of 60-minute intervals.
• Role Players must be able to carry up to 20 pounds of training props during this timeframe.
• In certain training scenarios, Role Players should be able to run up to 100 yards.
• Role Players must be capable of being handcuffed and searched in a variety of positions (e.g., standing, kneeling, prone, walking backwards on their knees).
• During training exercises, Role Players will be provided with safety equipment provided by the government.

Compensation and Benefits:

Competitive Pay, PTO, Health Benefits.

If you're ready to apply your expertise in a high-impact role, we encourage you to join our mission in supporting law enforcement training and operational readiness.

Oak Grove Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Oak Grove Technologies, LLC participates in E-Verify to determine an individual's identity and employment eligibility to work in the United States. E-Verify is a service of DHS and SSA.

**_Welcome to Warner Bros. Discovery. the stuff dreams are made of._**
**Who We Are.**
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what's next.
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
WB Games is a leader in the games industry across all game platforms and mobile devices. Our diverse and inclusive workforce creates and brings to life the most beloved characters, franchises, heroes, and wizards in the world. We are fans of what we make and proud of what we do. We have studios and offices across the globe.
**Your New Role**
As a Research Analyst on the Player Insights team, you'll be instrumental in helping our marketing and games teams better understand our players and how to d elight them with our games . You'll work across a range of quantitative research methods-from foundational survey analysis to advanced techniques like clustering, conjoint, and MaxDiff -to help decode player motivations, preferences, and behaviors.
Role Accountabilities
+ **Survey Data Analysis & Execution**
+ Clean and structure raw datasets from internal and vendor-led surveys
+ Generate banner tables, cross-tabs , and statistical summaries
+ Write scripts for automating data processing tasks and generating reproducible outputs
+ Develop analysis plans aligned to business questions and stakeholder needs
+ Conduct statistical testing (e.g., t-tests, chi-square, ANOVA)
+ **Intermediate Quantitative Methods**
+ Apply intermediate techniques such as:
+ Clustering (e.g., k-means, hierarchical)
+ Conjoint analysis and MaxDiff scaling
+ Segmentation modeling and factor analysis
+ **Tool Proficiency**
+ Use statistical software such as R, Python, SPSS, SAS, Q, or Matlab
+ Work with survey platforms like mTab , Suzy, Qualtrics or Toluna Start
+ **Insight Development**
+ Translate complex data into clear, actionable insights
+ Create visualizations, dashboards, and presentations for cross-functional teams
+ Support the development of player archetypes and attitudinal segments
+ **Collaboration & Project Management**
+ Partner with internal stakeholders and external vendors to ensure high-quality research execution
+ Maintain organized documentation and contribute to research knowledge management
**Qualifications & Experience**
+ 2+ years of experience in market research, consumer insights, or analytics
+ Strong statistical and analytical skills, with comfort handling large datasets
+ Proven ability with handling missing data, recoding variables, and preparing respondent-level datasets for analysis
+ Understanding and application of survey design principles (e.g., skip logic, quotas, weighting) and advanced quantitative techniques
+ Familiarity with entertainment, gaming, or tech industries preferred but not required
+ Excellent communication skills and ability to synthesize findings for non-technical audiences
+ Passion for understanding players and gaming culture
**The Nice to Haves**
+ Experience managing market research vendors
+ Experience conducting research for mobile games and premium games
+ Personal experience (as a player) across a variety of game genres, including those in which WB Games has released titles.
**How We Get Things Done.**
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
**Championing Inclusion at WBD**
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page ( for instructions to submit your request.
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Range: $59,850.00 - $111,150.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.
If you're a qualified candidate with an arrest or conviction record, please know that your application will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Job Description

Job Description

Mid Atlantic Professionals, Inc. (dba SSI) is an 8(m) Economically Disadvantaged Woman-Owned Small Business (EDWOSB), providing cleared professionals and solutions since 2002 for the Department of Defense (DoD), Department of State (DOS), Special Operations (SOF), Intelligence Community (IC), Law Enforcement, Healthcare Community, and other government agencies. As a prime contractor, we manage and staff large-scale and complex contracts in over 45 states, 5 continents, and 22 countries throughout 80 government installations. We have been awarded over 400 contract and task order award wins over the past 18 years and made the Inc. 500/5000 list of Fastest Growing Private Companies in America. Core services we provide include, but are not limited to, Intelligence & Language, Security and Facilities, Training and Exercise Support, Program Management, Administrative and Professional, Healthcare Support, and Information Technology.

SSI recognizes that our employees are our most valuable assets, and we will recruit and search for the brightest and most talented individuals available. As with our customers, we are dedicated to providing our employees with a valuable and rewarding experience and continued growth. SSI is looking for motivated, skilled, and qualified personnel to join our family. We provide highly competitive compensation and benefits programs. Please visit our website for more information at

This position is located in Quantico, VA (Part-time/As needed).

Role Player - takes on a variety of roles in various situations that assist students in creating a realistic environment that they would encounter in the field. Roles may include civilians, police, bank robbers, crime victims, witnesses, media, professionals, etc. Scenarios include real life situations including key-leader engagements, meet and greets, etc. Role players play a vital role in preparing the students for their success.

Essential Duties and Responsibilities

• Appropriate attire and appearance (e.g., groomed) to realistically portray assigned role(s)
• Remain in attire and in character for the duration of training exercises
• Actively improvise to meet demands of training requirements
• Report at least 30 minutes prior to each scheduled start time
• Remain professional while performing assigned role(s)

Qualifications

• Must be a US Citizen
• Must be 21 years of age or older
• Working knowledge of English language
• Must possess a valid driver's license
• Must pass FBI background check, physical, motor vehicle record check, and drug screening
• Must have prior law enforcement, military or role playing experience.

Physical Requirements and Working Conditions

• Good physical conditioning and stamina required
• Able to perform required physical actions, including but not limited to the following:
  • Walking and standing for an extended period of time, sprinting/running, lifting and carrying objects with varying weight, stopping and bending, squatting, reaching, put on knees on the ground, handcuffed, etc.
• Able to perform weapons handling related tasks, including firing blanks firing weapons
• Able to be handcuffed and searched, as scenario dictates
• Able to sit through multiple consecutive roleplaying scenarios for an extended period time, such as interviews and interrogations (may last up to 2-3 hours)
• Able to withstand hot/cold weather

Benefits: Not eligible

SSI is an Equal Employment Opportunity/Affirmative Action Employer that treats all employees and applicants equally without discrimination because of race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, national origin, genetic information, disability, protected veteran status or any other characteristic protected by law. We comply with all applicable laws governing employment practices and do not discriminate. SSI complies with the laws and regulations set forth in the EEO is the LAW poster. You can view SSI's EEO Policy. SSI does not discriminate against applicants or employees based on inquiring about, disclosing, or discussing their compensation or the compensation of other applicants or employees. We comply with all laws and regulations set forth in the Pay Transparency poster.

As a federal government contractor, in accordance with applicable laws, regulations, and Executive Orders, SSI is required to develop annual Affirmative Action Plans (AAPs). Any employees or applicants who wish to review the Affirmative Action Plan (AAP) for Protected Veterans and Individuals with Disabilities can contact us at . If you are a disabled individual or disabled Veteran and require a reasonable accommodation in applying for any posted position, please contact us at or call .

Job Posted by ApplicantPro

Job Description

Job Description

Overview

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at call or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits!

Responsibilities

Under the direction of the Player Development Director, develops and maintains relationships with existing customers through personal contact in order to generate incremental gaming revenues. Develops and maintains new business relationships to increase awareness, drive trial and build customer loyalty.

Essential Duties and Responsibilities:

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Maintain relationships and markets for our gaming product and amenities to valued guests and develop new business relationships.
• Greet guests in the casino and participate in social events and special promotions.
• Evaluate player ratings to track visits, arrange accommodations and provide complimentaries according to established guidelines.
• Effectively handle customer complaints and discrepancies in an efficient and courteous manner.
• Provide special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
• Achieve predetermined targeted production quotas, profitability goals and other goals provided by management for room occupancy, entertainment events, special events and gaming revenue.
• Responsible for telemarketing to predetermined active and inactive customers to further develop brand loyalty and visitation to the Seminole Hard Rock Hotel and Casino and report the results of each.
• Maintain up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
• Safeguard the confidential nature of all departmental and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Other duties as assigned.

Qualifications

High school diploma or equivalent required. At least five (5) years casino host /player development experience or five (5) years casino marketing experience or the equivalent combination of education and experience. Must bring extensive existing player relationships (with significant high level players) to this position that will forge new player relations with Seminole Hard Rock, or reactivate previous player relations. Established relationships with South Florida players and local community contacts is a must.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

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Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Job Description

Job Description

Position Purpose: The primary responsibility of the Host - Player Development is to direct and market (including telemarketing) potential qualified guests from both an established player following, assigned accounts and new accounts to the casino and to measure/rate their play at Wind Creek Bethlehem LLC. All duties are to be performed in accordance with departmental and the Wind Creek policies, practices, and procedures

QUALIFICATIONS and PHYSICAL/MENTAL REQUIREMENTS

Minimum Employment Requirements:

• 18 years of age, proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to the Wind Creek appearance standards.
• Maintain consistent adherence to the Wind Creek Customer Service Standards.
• Must be able to work varied shifts, including weekends and holidays.

Specific Position Requirements: 

• One (1) year of casino Player Development role required, preferably with high end clientele.
• One (1) year of casino experience working in a Slots, Table Games or Player Services department is required.
• Two (2) years’ Sales experience is required. 
• Experience working as a Casino Host preferred.
• Experience with Casino Player Tracking Systems preferred.
• Ability to speak clearly over the phone for telemarketing campaigns or dealings with high end clientele.
• Must have excellent oral and written skills and be able to communicate effectively with multiple levels of the organization.
• Must have highest level of professional ethics and integrity within a team setting and be capable of sharing knowledge. 
• Must be self-motivated; demonstrate job ownership for all items completed; ability to adapt to new circumstances by understanding the changes and supporting management in communicating them; must be a team player and able to perform other job related duties as they are assigned.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required. 
• NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Position Responsibilities: 

• Markets casino amenities to the best potential qualified guests through extensive telemarketing.
• Assesses, measures and rates guests’ play at the Wind Creek based on theoretical information.
• Initiate sales calls and meet telemarketing goals.
• Manages complimentary expenses.
• Maintains overall customer profitability.
• Participates in player events on and off site.
• Extends complimentary services to players when appropriate and within established guidelines.
• Amicably resolves customer related problems.
• Understands and explains benefits and rewards of Wind Creek programs.
• Ensures the protection of customer rewards and player points and credits.
• Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position.
• Must read and understand the Wind Creek Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
• Authority to issue a complimentary in accordance with the Wind Creek Comp Matrix.

Essential Job Functions: 

• Ability to meet Specific Position Requirements and perform Position Responsibilities for this position.
• Ability to clearly present information through the spoken or written word; talk with customers or employees; listen well.
• Ability to be alert to customer needs to remedy or present a solution to a question, service request or service breakdown.
• Ability to bring about results from ordinary circumstances; prepare for problems or opportunities in advance; undertake additional responsibilities and respond to situations as they arise with or without supervision.
• Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations honestly.
• Ability to maintain standards despite pressing deadlines; to do work right the first time.
• Ability to act in accordance with established guidelines; follow standard procedures; recognize and comply with written rules or practices.
• Ability to adapt and interact with people who have different values, cultures, or backgrounds, be of service to potentially difficult people, recognize the benefits of having a diverse workforce.
• Ability to develop a rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
• Ability to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and display team spirit.
• Able to demonstrate a high level of service delivery-to do what is necessary to ensure customer satisfaction, deal with service failures and prioritize customer or client needs.