558 Plumbing Manager jobs in the United States

Benefits:

* 401(k)
* Free uniforms
* Opportunity for advancement
* Paid time off
* Training & development

About the Role:

Join Benjamin Franklin Plumbing of Roseville, CA as a Plumbing Operation Manager, where you will lead a dedicated team in providing exceptional plumbing services. This role offers the opportunity to drive operational excellence and ensure customer satisfaction in a dynamic environment.

Primary Responsibilities

* Implement operational best practices to improve efficiency and achieve target gross margins.
* Manage branch expenses including labor, vendor contracts, inventory, and fleet operations.
* Oversee facility maintenance, inspections, and repairs to safeguard company assets.
* Enforce OSHA compliance and company safety standards, including training, assessments, and corrective actions.
* Ensure compliance with all licensing, permitting, and local code requirements.
* Recruit, hire, and develop service staff; manage performance, schedules, priorities, and assignments to maximize productivity and customer satisfaction.
* Deliver ongoing technical and communication training through ride-alongs, in-house sessions, webinars, and company learning platforms.
* Review service documentation, conduct job site evaluations, and maintain procedural compliance among field personnel.
* Support dispatch operations to ensure accurate job scheduling, technician matching, and proper time documentation.
* Resolve customer concerns promptly through clear, professional communication.
* Coordinate with HR weekly on staffing needs and manpower planning.
* Attend and participate in company-sponsored training and leadership development.

Professional Conduct

* Represent the company professionally in appearance and demeanor.
* Wear company-provided Ben Franklin apparel and maintain personal and vehicle cleanliness.
* Adhere to safety policies, ethical standards, and courteous customer interaction at all times.

Required Qualifications

* 10+ years of verifiable managerial, technical, and sales experience in plumbing or related fields.
* Strong knowledge of residential/light commercial plumbing systems, installation, and service.
* Proven success in meeting revenue and performance goals.
* Familiarity with local codes, permitting, and safety requirements.
* Plumbing certification.
* Proficiency in Microsoft Word and Excel.
* High school diploma or GED or Associate degree in a related field.
* Experience managing large field and office teams.

Work Environment

* Combination of office and field work.
* Flexibility to work extended hours, evenings, or weekends as needed.
* Local travel within service territory.

Physical Requirements

* Ability to stand, walk, climb ladders, kneel, or crawl as needed.
* Capable of performing job functions with or without reasonable accommodation.
* Normal vision range (corrected or uncorrected).
* Ability to handle occasional high-pressure or confrontational situations professionally.

About Us:

Benjamin Franklin Plumbing of Roseville, CA has been serving the community for over 20 years, earning a reputation for reliability and quality. Our customers love us for our punctuality and commitment to solving their plumbing issues efficiently, while our employees appreciate the supportive work environment and opportunities for growth.

Replies within 24 hours

Benefits:

* 401(k) matching
* Bonus based on performance
* Company car
* Competitive salary
* Dental insurance
* Employee discounts
* Health insurance
* Opportunity for advancement
* Paid time off
* Profit sharing
* Training & development
* Vision insurance
* Wellness resources

At Service Minds, we place exceptional service at the core of everything we do. As a proud member of the Altamont Capital Partners portfolio, we are the leading operators of Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning. As a dominant franchise operator within the esteemed Authority Brands system, Service Minds is strategically positioned for significant growth throughout the Southeast.

Our dynamic and growth-oriented enterprise currently spans Florida, Alabama, and Georgia, with ambitious plans to expand further into new markets in the coming years. If you're passionate about growth and eager to drive success within a company where service excellence is a core value, we invite you to join our team and help shape the future with us.

Role Overview

We are seeking an exceptional Benjamin Franklin Plumbing Branch Manager to lead our team and oversee daily operations at our branch. This role involves not only managing the branch but also playing a crucial part in training, developing, and retaining our team of service and installation technicians. You will also be responsible for driving revenue growth, managing key performance indicators (KPIs), and ensuring high levels of customer satisfaction.

Key Responsibilities

* Lead with passion and accountability, ensuring a culture of excellence within the team.
* Oversee all aspects of branch operations, from staffing and training to compliance and customer satisfaction.
* Train, develop, and retain service and installation technicians to foster a high-performing team.
* Cultivate a positive and productive work environment that aligns with professional standards.
* Uphold our "white collar" image in the "blue collar" industry.
* Ensure compliance with industry codes and maintain a high level of customer satisfaction.
* Drive sales and profit growth for the branch through effective management and strategic planning.
* Oversee the training of new technicians.
* Manage scheduling and performance reviews, ensuring technicians are meeting or exceeding performance expectations.
* Maintain branch equipment and inventory in a well-organized manner.
* Monitor financial performance, ensuring cost control and operational efficiency.
* Conduct routine performance reviews and provide regular feedback to technicians to drive development.
* Actively manage and drive key performance indicators (KPIs), such as revenue, customer satisfaction, and technician productivity.
* Address and resolve customer complaints in a timely and professional manner, ensuring customer retention and satisfaction.
* Collaborate with upper management to ensure adherence to company-wide objectives and initiatives.

Qualifications

* Proven experience in the plumbing industry is essential;
* Previous experience in a leadership or managerial role, with a strong track record of team success and growth.
* Strong leadership abilities with an emphasis on emotional intelligence-ability to connect with and motivate team members.
* Excellent communication skills, both written and verbal, with the ability to train and mentor team members effectively.
* High level of integrity and trustworthiness in all business dealings.
* Strong organizational and time-management skills.
* Ability to manage multiple projects and priorities in a fast-paced, growth-driven environment.
* Proficient in using management software and tracking tools for KPIs, revenue, and performance metrics.
* Experience in managing budgets and driving revenue growth.
* Knowledge of industry codes, safety protocols, and regulations.

Compensation & Benefits

* Competitive guaranteed base salary of $80,000-$0,000 +, with performance-based monthly bonuses. Top-performing Branch Managers earn 150,000+ annually.
* Company vehicle with fuel card.
* Comprehensive benefits package including:
* FREE Health Savings Account - Medical plan for employees or the option to choose from two additional low-cost medical plans.
* Dental & Vision insurance.
* Life Insurance coverage.
* Paid Time Off (PTO) and Paid Holidays.
* 401(k) with employer match.
* Employee discounts with Mister Sparky, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning.


* Access to a comprehensive suite of brands under Service Minds, offering career advancement and extensive benefits across multiple skilled trades.

Join us and become part of a dynamic team where your skills are valued, and growth opportunities are abundant. Apply now and start your career with Service Minds.

Disclaimer Statement: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with this position. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed as assigned.

Compensación: $ 0,000.00 - 150,000.00 per year

Benefits:

* 401(k)
* Free uniforms
* Opportunity for advancement
* Paid time off
* Training & development

About the Role:

Join Benjamin Franklin Plumbing of Roseville, CA as a Plumbing Operation Manager, where you will lead a dedicated team in providing exceptional plumbing services. This role offers the opportunity to drive operational excellence and ensure customer satisfaction in a dynamic environment.

Primary Responsibilities

* Implement operational best practices to improve efficiency and achieve target gross margins.
* Manage branch expenses including labor, vendor contracts, inventory, and fleet operations.
* Oversee facility maintenance, inspections, and repairs to safeguard company assets.
* Enforce OSHA compliance and company safety standards, including training, assessments, and corrective actions.
* Ensure compliance with all licensing, permitting, and local code requirements.
* Recruit, hire, and develop service staff; manage performance, schedules, priorities, and assignments to maximize productivity and customer satisfaction.
* Deliver ongoing technical and communication training through ride-alongs, in-house sessions, webinars, and company learning platforms.
* Review service documentation, conduct job site evaluations, and maintain procedural compliance among field personnel.
* Support dispatch operations to ensure accurate job scheduling, technician matching, and proper time documentation.
* Resolve customer concerns promptly through clear, professional communication.
* Coordinate with HR weekly on staffing needs and manpower planning.
* Attend and participate in company-sponsored training and leadership development.

Professional Conduct

* Represent the company professionally in appearance and demeanor.
* Wear company-provided Ben Franklin apparel and maintain personal and vehicle cleanliness.
* Adhere to safety policies, ethical standards, and courteous customer interaction at all times.

Required Qualifications

* 10+ years of verifiable managerial, technical, and sales experience in plumbing or related fields.
* Strong knowledge of residential/light commercial plumbing systems, installation, and service.
* Proven success in meeting revenue and performance goals.
* Familiarity with local codes, permitting, and safety requirements.
* Plumbing certification.
* Proficiency in Microsoft Word and Excel.
* High school diploma or GED or Associate degree in a related field.
* Experience managing large field and office teams.

Work Environment

* Combination of office and field work.
* Flexibility to work extended hours, evenings, or weekends as needed.
* Local travel within service territory.

Physical Requirements

* Ability to stand, walk, climb ladders, kneel, or crawl as needed.
* Capable of performing job functions with or without reasonable accommodation.
* Normal vision range (corrected or uncorrected).
* Ability to handle occasional high-pressure or confrontational situations professionally.

About Us:

Benjamin Franklin Plumbing of Roseville, CA has been serving the community for over 20 years, earning a reputation for reliability and quality. Our customers love us for our punctuality and commitment to solving their plumbing issues efficiently, while our employees appreciate the supportive work environment and opportunities for growth.

Benefits:

* 401(k)
* Bonus based on performance
* Competitive salary
* Dental insurance
* Health insurance
* Opportunity for advancement
* Paid time off
* Training & development
* Vision insurance

Plumbing Careers at Benjamin Franklin Plumbing

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

The Operations Manager bears the ultimate responsibility for safety, customer satisfaction, and employee engagement while upholding the ethical standards and reputation of the organization in the community.

JOB DUTIES

* Completes/reviews Daily Management Report (DMR)
* Recruit, hire, train, and supervise a team of skilled residential plumbing technicians.
* Directly supervises the Operations and Administrative Teams of the business and Sales Leadership to ensure all established goals (operations, sales, safety, customer satisfaction, etc.) are achieved
* Conducts performance reviews with each direct report and assists direct reports by holding their team members accountable to performance, behavior, and attendance standards
* Places regular phone calls to customers to discuss satisfaction
* Reviews payroll reports ensuring hours and pay are correct
* Inspects all field operations to ensure excellent service
* Monitor and control operational costs to maximize profitability.
* Foster a positive and productive work environment.
* Prepare reports on key performance indicators (KPIs) related to operations and financial performance.
* Conduct regular safety training and inspections
* Develop and implement efficient operational procedures and workflows.
* Manage inventory levels and ensure adequate stock of parts and supplies

MIMIMUM REQUIREMENTS

* Advanced Degree and/or 5+ years of successful home services experience with a track record of increasing responsibility with past employers in the same or similar industry
* Strong interpersonal written and verbal communication skills
* Licensed Plumber preferred

Compensation: $80,000.00 - $120,000.00 per year

Plumbing OM ad.docx 18.57 KB

Benefits:

* 401(k) matching
* Bonus based on performance
* Company parties
* Competitive salary
* Dental insurance
* Employee discounts
* Free uniforms
* Health insurance
* Opportunity for advancement
* Paid time off
* Relocation bonus
* Signing bonus
* Training & development
* Vision insurance

Plumbing Careers at Benjamin Franklin Plumbing

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

Works with the Operations Manager and the General Manager on the following:

The Service Manager should be responsible for scheduling and supervising employees to effectively provide service, repair, and installation for customers. The Service Manager supports good customer relations by ensuring that services are provided as scheduled, at competitive prices, and that all applicable codes and regulations are adhered to.

Primary Responsibilities:

Supervises and delegates service personnel to include assistance with hiring, scheduling personnel, setting work priorities, training, completing time sheets, evaluating performance, and supervising work assignments to ensure effective operations.

Assures on-call schedule is complete and fulfilled.

Assist on-call technicians as needed.

Works with operations to evaluate workload and schedules to maximize production and minimize overtime.

Works with operations to ensure each job is completed on time and to customer satisfaction and performs on-site inspections.

Works with operations to review service paperwork and ensures all field personnel adhere to procedural reporting and documentation standards.

Evaluates staff to determine training requirements and provides recommendations to the Operations Manager.

Maintains 70% Billable Efficiency among technicians and works to reduce shop time and downtime.

Provides coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance.

Inventory management, oversees stocking of trucks, point of contact when technicians need material in the field.

Assists with oversight of safety reporting.

Participates in all company-sponsored training classes.

Manages warranty calls and call-backs. Must maintain a call-back rate of less than 2%.

Oversees the management and maintenance of equipment, vehicles, and tractors.

Effectively manages conflict resolution with clients through clear communication, promptly addressing all concerns, questions, or problems.

Communicates with other departments to ensure the proper transfer of all service work business data.

Maintains a professional image at all times by:

* Wearing only company approved and provided Ben Franklin apparel.
* Following safety policies and procedures.
* Abiding by ALL Ben Franklin standards of performance and code of ethics.
* Maintaining a courteous demeanor with all customers and associates.
* Maintaining company vehicle, ensuring cleanliness and organization inside and out.
* Respecting the customer's property.

MINIMUM REQUIREMENTS

* Journeyman or Master Plumbing Certification required
* At least 5 years in trade as team lead
* Clean driving record

Benefits:

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

Wellness resources

At Service Minds, we place exceptional service at the core of everything we do. As a proud member of the Altamont Capital Partners portfolio, we are the leading operators of Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning. As a dominant franchise operator within the esteemed Authority Brands system, Service Minds is strategically positioned for significant growth throughout the Southeast.

Our dynamic and growth-oriented enterprise currently spans Florida, Alabama, and Georgia, with ambitious plans to expand further into new markets in the coming years. If you're passionate about growth and eager to drive success within a company where service excellence is a core value, we invite you to join our team and help shape the future with us.

Role Overview

We are seeking an exceptional Benjamin Franklin Plumbing Branch Manager to lead our team and oversee daily operations at our branch. This role involves not only managing the branch but also playing a crucial part in training, developing, and retaining our team of service and installation technicians. You will also be responsible for driving revenue growth, managing key performance indicators (KPIs), and ensuring high levels of customer satisfaction.

Key Responsibilities

Lead with passion and accountability, ensuring a culture of excellence within the team.

Oversee all aspects of branch operations, from staffing and training to compliance and customer satisfaction.

Train, develop, and retain service and installation technicians to foster a high-performing team.

Cultivate a positive and productive work environment that aligns with professional standards.

Uphold our "white collar" image in the "blue collar" industry.

Ensure compliance with industry codes and maintain a high level of customer satisfaction.

Drive sales and profit growth for the branch through effective management and strategic planning.

Oversee the training of new technicians.

Manage scheduling and performance reviews, ensuring technicians are meeting or exceeding performance expectations.

Maintain branch equipment and inventory in a well-organized manner.

Monitor financial performance, ensuring cost control and operational efficiency.

Conduct routine performance reviews and provide regular feedback to technicians to drive development.

Actively manage and drive key performance indicators (KPIs), such as revenue, customer satisfaction, and technician productivity.

Address and resolve customer complaints in a timely and professional manner, ensuring customer retention and satisfaction.

Collaborate with upper management to ensure adherence to company-wide objectives and initiatives.

Qualifications

Proven experience in the plumbing industry is essential;

Previous experience in a leadership or managerial role, with a strong track record of team success and growth.

Strong leadership abilities with an emphasis on emotional intelligence-ability to connect with and motivate team members.

Excellent communication skills, both written and verbal, with the ability to train and mentor team members effectively.

High level of integrity and trustworthiness in all business dealings.

Strong organizational and time-management skills.

Ability to manage multiple projects and priorities in a fast-paced, growth-driven environment.

Proficient in using management software and tracking tools for KPIs, revenue, and performance metrics.

Experience in managing budgets and driving revenue growth.

Knowledge of industry codes, safety protocols, and regulations.

Compensation & Benefits

Competitive guaranteed base salary of $80,000-$0,000 +, with performance-based monthly bonuses. Top-performing Branch Managers earn 150,000+ annually.

Company vehicle with fuel card.

Comprehensive benefits package including:

FREE Health Savings Account - Medical plan for employees or the option to choose from two additional low-cost medical plans.

Dental & Vision insurance.

Life Insurance coverage.

Paid Time Off (PTO) and Paid Holidays.

401(k) with employer match.

Employee discounts with Mister Sparky, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning.

Access to a comprehensive suite of brands under Service Minds, offering career advancement and extensive benefits across multiple skilled trades.

Join us and become part of a dynamic team where your skills are valued, and growth opportunities are abundant. Apply now and start your career with Service Minds.
Disclaimer Statement: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with this position. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed as assigned.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

Benefits:

* 401(k) matching
* Bonus based on performance
* Company parties
* Competitive salary
* Dental insurance
* Employee discounts
* Free uniforms
* Health insurance
* Opportunity for advancement
* Paid time off
* Relocation bonus
* Signing bonus
* Training & development
* Vision insurance

Plumbing Careers at Benjamin Franklin Plumbing

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

Works with the Operations Manager and the General Manager on the following:

The Service Manager should be responsible for scheduling and supervising employees to effectively provide service, repair, and installation for customers. The Service Manager supports good customer relations by ensuring that services are provided as scheduled, at competitive prices, and that all applicable codes and regulations are adhered to.

Primary Responsibilities:

Supervises and delegates service personnel to include assistance with hiring, scheduling personnel, setting work priorities, training, completing time sheets, evaluating performance, and supervising work assignments to ensure effective operations.

Assures on-call schedule is complete and fulfilled.

Assist on-call technicians as needed.

Works with operations to evaluate workload and schedules to maximize production and minimize overtime.

Works with operations to ensure each job is completed on time and to customer satisfaction and performs on-site inspections.

Works with operations to review service paperwork and ensures all field personnel adhere to procedural reporting and documentation standards.

Evaluates staff to determine training requirements and provides recommendations to the Operations Manager.

Maintains 70% Billable Efficiency among technicians and works to reduce shop time and downtime.

Provides coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance.

Inventory management, oversees stocking of trucks, point of contact when technicians need material in the field.

Assists with oversight of safety reporting.

Participates in all company-sponsored training classes.

Manages warranty calls and call-backs. Must maintain a call-back rate of less than 2%.

Oversees the management and maintenance of equipment, vehicles, and tractors.

Effectively manages conflict resolution with clients through clear communication, promptly addressing all concerns, questions, or problems.

Communicates with other departments to ensure the proper transfer of all service work business data.

Maintains a professional image at all times by:

* Wearing only company approved and provided Ben Franklin apparel.
* Following safety policies and procedures.
* Abiding by ALL Ben Franklin standards of performance and code of ethics.
* Maintaining a courteous demeanor with all customers and associates.
* Maintaining company vehicle, ensuring cleanliness and organization inside and out.
* Respecting the customer's property.

MINIMUM REQUIREMENTS

* Journeyman or Master Plumbing Certification required
* At least 5 years in trade as team lead
* Clean driving record

Plumbing OM ad.docx 18.57 KB