5 Policy Analysis jobs in Washington
Director, State Public Policy
98507 Tanglewilde, Washington
Humana
Posted 2 days ago
Job Viewed
Job Description
**Become a part of our caring community and help us put health first**
The Director, State Affairs represents the organization's position on legislation and/or regulatory affairs to elected representatives and their staff, as well as to officials and staff in regulatory and other agencies. The Director, State Affairs requires an in-depth understanding of how organization capabilities interrelate across the function or segment.
The Director of State Public Policy role resides within the Government Affairs Department and will serve as an expert in pharmacy and pharmacist licensure, pharmacy shared services, occupational/facility licensure, PBM, and federal healthcare preemption public policy at the state level while working with subject matter experts and business units across the Humana enterprise. The person in this position will report to the Vice President of Strategy and State Affairs and be responsible for state public policy development that informs our thought leadership, advocacy, and overall strategic positioning.
**Use your skills to make an impact**
**Responsibilities**
Be an instrumental part of Government Affairs Team by leading the development of Humana's state public policy positions for our pharmacy and PBM businesses.
Engage across the company to analyze state public policy, develop positions, and draft deliverables supporting Humana business strategy.
Responsibilities include:
+ Monitor and analyze state policy trends impacting pharmacies and PBMs. Contribute policy expertise to state-level advocacy efforts.
+ Draft concise and clear descriptions/analyses/summaries of key issues to Government Affairs and Humana businesses. Inform State Affairs and business leadership on legislative and regulatory trends and translate trends into clear business impact analysis.
+ Partner with Humana's pharmacy and PBM businesses to identify business risk and opportunities in external state policy developments.
+ With input from enterprise subject matter experts, analyze, draft, and develop public policy positions to support the enterprise's priorities.
+ Provide regulatory guidance, talking points, issue management and strategic stakeholder engagement support to Government Affairs and business leaders.
+ Prepare testimony, regulatory comments, and position statements sent to legislative and regulatory bodies and other interested parties concerning legislation, policies, published reports, regulations, and statutes.
+ Develop and maintain repository of legislative and regulatory analyses, policy briefs, reports, position statements, white papers, and other materials pertinent to Humana's pharmacy and PBM businesses.
+ Represent Humana before national advocacy groups, trade associations, public policy organizations, intergovernmental groups, and state boards of pharmacy/National Associations of Boards of Pharmacy; manage public policy consultants and develop external stakeholder outreach strategies.
+ Maintain current awareness and analyze/compare trends, positions, and issues promoted by other companies, trade, and advocacy organizations active on pharmacy and PBM issues.
+ Perform necessary research and analyses to support enterprise positions and priorities.
**_Required_**
+ Bachelor's degree
+ 8 or more years' experience working at a state legislative or executive branch, regulatory board, trade group, intergovernmental group, consulting firm, or private sector public policy function.
+ 8 or more years' experience in pharmacy and/or PBM public policy with a direct understanding of pharmacy/PBM operations and state public policy environment impacting operations.
+ Strong knowledge of state health administrative/regulatory/licensure rules and guidance as well as state health policy. Demonstrated relationships with policy makers and thought leaders in the state public policy arena.
+ A track record of applied analysis, research, and resource development supporting healthcare policy and translating information from a wide variety of resources into actionable policy documents for use in an advocacy setting or otherwise.
+ Understanding of pharmacy and PBM public policy and regulatory issues and ability to translate complex issues in clear, concise manner to business leaders and advocacy team (technical and non-technical audiences).
+ Passion for the development of innovative, high quality government healthcare programs
+ Strong conceptual and creative thinker with an ability to identify trends and interrelationships
+ Strong verbal and written communication skills, creative problem-solving, negotiation, and multi-tasking skills in time-sensitive settings.
+ Ability to actively listen to others and ensure an open and confident style of communication both written and verbal.
+ Highly developed interpersonal skills with ability to build strong working relationships internally and externally.
+ Ability to meet clearly stated expectations and take responsibility for achieving results.
**_Preferred_**
+ Master's in health/public policy, economics or health care administration.
+ 10 or more years' of multistate state public policy experience with specific focus on pharmacy and/or PBM issues.
+ Experience working in a matrixed organization preferred, as well as experience working with multiple cross-functional business teams.
Position be remote with preferred locations of AZ, FL, GA, IL, IN, KY, LA, NC, OH, TN, TX, VA
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$168,000 - $231,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline:
**About us**
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our
The Director, State Affairs represents the organization's position on legislation and/or regulatory affairs to elected representatives and their staff, as well as to officials and staff in regulatory and other agencies. The Director, State Affairs requires an in-depth understanding of how organization capabilities interrelate across the function or segment.
The Director of State Public Policy role resides within the Government Affairs Department and will serve as an expert in pharmacy and pharmacist licensure, pharmacy shared services, occupational/facility licensure, PBM, and federal healthcare preemption public policy at the state level while working with subject matter experts and business units across the Humana enterprise. The person in this position will report to the Vice President of Strategy and State Affairs and be responsible for state public policy development that informs our thought leadership, advocacy, and overall strategic positioning.
**Use your skills to make an impact**
**Responsibilities**
Be an instrumental part of Government Affairs Team by leading the development of Humana's state public policy positions for our pharmacy and PBM businesses.
Engage across the company to analyze state public policy, develop positions, and draft deliverables supporting Humana business strategy.
Responsibilities include:
+ Monitor and analyze state policy trends impacting pharmacies and PBMs. Contribute policy expertise to state-level advocacy efforts.
+ Draft concise and clear descriptions/analyses/summaries of key issues to Government Affairs and Humana businesses. Inform State Affairs and business leadership on legislative and regulatory trends and translate trends into clear business impact analysis.
+ Partner with Humana's pharmacy and PBM businesses to identify business risk and opportunities in external state policy developments.
+ With input from enterprise subject matter experts, analyze, draft, and develop public policy positions to support the enterprise's priorities.
+ Provide regulatory guidance, talking points, issue management and strategic stakeholder engagement support to Government Affairs and business leaders.
+ Prepare testimony, regulatory comments, and position statements sent to legislative and regulatory bodies and other interested parties concerning legislation, policies, published reports, regulations, and statutes.
+ Develop and maintain repository of legislative and regulatory analyses, policy briefs, reports, position statements, white papers, and other materials pertinent to Humana's pharmacy and PBM businesses.
+ Represent Humana before national advocacy groups, trade associations, public policy organizations, intergovernmental groups, and state boards of pharmacy/National Associations of Boards of Pharmacy; manage public policy consultants and develop external stakeholder outreach strategies.
+ Maintain current awareness and analyze/compare trends, positions, and issues promoted by other companies, trade, and advocacy organizations active on pharmacy and PBM issues.
+ Perform necessary research and analyses to support enterprise positions and priorities.
**_Required_**
+ Bachelor's degree
+ 8 or more years' experience working at a state legislative or executive branch, regulatory board, trade group, intergovernmental group, consulting firm, or private sector public policy function.
+ 8 or more years' experience in pharmacy and/or PBM public policy with a direct understanding of pharmacy/PBM operations and state public policy environment impacting operations.
+ Strong knowledge of state health administrative/regulatory/licensure rules and guidance as well as state health policy. Demonstrated relationships with policy makers and thought leaders in the state public policy arena.
+ A track record of applied analysis, research, and resource development supporting healthcare policy and translating information from a wide variety of resources into actionable policy documents for use in an advocacy setting or otherwise.
+ Understanding of pharmacy and PBM public policy and regulatory issues and ability to translate complex issues in clear, concise manner to business leaders and advocacy team (technical and non-technical audiences).
+ Passion for the development of innovative, high quality government healthcare programs
+ Strong conceptual and creative thinker with an ability to identify trends and interrelationships
+ Strong verbal and written communication skills, creative problem-solving, negotiation, and multi-tasking skills in time-sensitive settings.
+ Ability to actively listen to others and ensure an open and confident style of communication both written and verbal.
+ Highly developed interpersonal skills with ability to build strong working relationships internally and externally.
+ Ability to meet clearly stated expectations and take responsibility for achieving results.
**_Preferred_**
+ Master's in health/public policy, economics or health care administration.
+ 10 or more years' of multistate state public policy experience with specific focus on pharmacy and/or PBM issues.
+ Experience working in a matrixed organization preferred, as well as experience working with multiple cross-functional business teams.
Position be remote with preferred locations of AZ, FL, GA, IL, IN, KY, LA, NC, OH, TN, TX, VA
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$168,000 - $231,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline:
**About us**
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our
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0
Principal, AWS Global AI Public Policy, AWS Global AI/ML Policy
98194 Seattle, Washington
Amazon
Posted 15 days ago
Job Viewed
Job Description
Description
Work hard and make history with Amazon Web Services (AWS) Global Public Policy (GPP). The AWS Global AI Policy team is seeking a driven, detail-oriented, and strategic policy professional to support proactive AI policy development, run policy campaigns, and to help scale AI policy expertise across the Amazon and AWS teams.
Key job responsibilities
- Lead proactive AI policy development and campaigns across international markets
- Analyze business risks and opportunities in the AI policy landscape
- Craft and implement coherent global policy narratives
- Manage cross-geographic AI engagements for multi-lateral events (AI Summits, G7/B7)
- Track and engage with priority international organizations including WEF, OECD AI Observatory, G7/G20, and Global Partnership on AI
- Interface with AWS business units and technology teams to understand and advocate for AWS's AI interests
- Develop and execute government affairs and public policy advocacy strategies
- Build and manage relationships with key stakeholders through direct lobbying, executive meetings, trade associations, and coalition building
A day in the life
Reporting to the Director of AWS Global AI/ML and Canada Public Policy, this position will be responsible for analyzing business risks and opportunities, crafting coherent global policy narratives, and leading Amazon's engagement with key stakeholders. The role encompasses leadership of cross-geographic AI/ML engagements and coordination with multi-lateral institutions and events, including AI Summits and G7/B7 engagements. Working closely with global policy and technical teams across Amazon, the Principal will anticipate and support policy development in cross-cutting topic areas, while collaborating with regional Public Policy colleagues, business leaders, support teams, and customers. As part of a dedicated and talented team, this position will develop and execute effective government affairs and public policy advocacy strategies to protect and advance Amazon's interests before key international organizations.
The successful candidate will be a self-starter who can quickly digest complex policy documents and clearly formulate and communicate recommendations and plans to peers, third party organizations, and executives, and can also drive collaborative decisions and deliver results. You will also be comfortable providing counsel and guidance to a wide variety of internal and external counterparts and collaborators crossing several aspects of AI/ML policy.
You will achieve goals using a variety of tactics including direct lobbying, facilitating high-level meetings between AWS executives and key stakeholders, managing consultants, working through trade associations, building coalitions, and more.
Basic Qualifications
- 12+ years experience working in global affairs in an international institution or corporation on public policy matters, with a particular depth of experience managing political dynamics and their intersection with large-scale business operations.
- Bachelor's degree, preferably in a relevant discipline (Law, Political Science, Public Policy, etc.).
- Fluent English speaker required.
- Some domestic and international travel required.
Preferred Qualifications
- 6+ years experience representing a large company or association, preferably but not necessarily in the Internet/tech industry, before policymakers
- Experience should include deep understanding of legislative and policymaking processes.
- Experience presenting and defending policy decisions to the public policy community and representing the organization effectively at policy conferences.
- Familiarity with government and/or multilateral organizations with an awareness of AI/ML stakeholders and influencers.
- Excellent intra-functional communication and cross-functional communication, and proven ability for consensus building.
- Strong content, people, and program management and organizational skills.
- Proven ability to work in an ambiguous environment and quickly identify solutions to problems.
- The ability to dive deep on subject matters to provide thoughtful and comprehensive recommendations for a variety of complex situations.
- An entrepreneurial mindset - an ownership mentality with regards to your projects.
- Experience managing external consultants.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $148,300/year in our lowest geographic market up to $245,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Work hard and make history with Amazon Web Services (AWS) Global Public Policy (GPP). The AWS Global AI Policy team is seeking a driven, detail-oriented, and strategic policy professional to support proactive AI policy development, run policy campaigns, and to help scale AI policy expertise across the Amazon and AWS teams.
Key job responsibilities
- Lead proactive AI policy development and campaigns across international markets
- Analyze business risks and opportunities in the AI policy landscape
- Craft and implement coherent global policy narratives
- Manage cross-geographic AI engagements for multi-lateral events (AI Summits, G7/B7)
- Track and engage with priority international organizations including WEF, OECD AI Observatory, G7/G20, and Global Partnership on AI
- Interface with AWS business units and technology teams to understand and advocate for AWS's AI interests
- Develop and execute government affairs and public policy advocacy strategies
- Build and manage relationships with key stakeholders through direct lobbying, executive meetings, trade associations, and coalition building
A day in the life
Reporting to the Director of AWS Global AI/ML and Canada Public Policy, this position will be responsible for analyzing business risks and opportunities, crafting coherent global policy narratives, and leading Amazon's engagement with key stakeholders. The role encompasses leadership of cross-geographic AI/ML engagements and coordination with multi-lateral institutions and events, including AI Summits and G7/B7 engagements. Working closely with global policy and technical teams across Amazon, the Principal will anticipate and support policy development in cross-cutting topic areas, while collaborating with regional Public Policy colleagues, business leaders, support teams, and customers. As part of a dedicated and talented team, this position will develop and execute effective government affairs and public policy advocacy strategies to protect and advance Amazon's interests before key international organizations.
The successful candidate will be a self-starter who can quickly digest complex policy documents and clearly formulate and communicate recommendations and plans to peers, third party organizations, and executives, and can also drive collaborative decisions and deliver results. You will also be comfortable providing counsel and guidance to a wide variety of internal and external counterparts and collaborators crossing several aspects of AI/ML policy.
You will achieve goals using a variety of tactics including direct lobbying, facilitating high-level meetings between AWS executives and key stakeholders, managing consultants, working through trade associations, building coalitions, and more.
Basic Qualifications
- 12+ years experience working in global affairs in an international institution or corporation on public policy matters, with a particular depth of experience managing political dynamics and their intersection with large-scale business operations.
- Bachelor's degree, preferably in a relevant discipline (Law, Political Science, Public Policy, etc.).
- Fluent English speaker required.
- Some domestic and international travel required.
Preferred Qualifications
- 6+ years experience representing a large company or association, preferably but not necessarily in the Internet/tech industry, before policymakers
- Experience should include deep understanding of legislative and policymaking processes.
- Experience presenting and defending policy decisions to the public policy community and representing the organization effectively at policy conferences.
- Familiarity with government and/or multilateral organizations with an awareness of AI/ML stakeholders and influencers.
- Excellent intra-functional communication and cross-functional communication, and proven ability for consensus building.
- Strong content, people, and program management and organizational skills.
- Proven ability to work in an ambiguous environment and quickly identify solutions to problems.
- The ability to dive deep on subject matters to provide thoughtful and comprehensive recommendations for a variety of complex situations.
- An entrepreneurial mindset - an ownership mentality with regards to your projects.
- Experience managing external consultants.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $148,300/year in our lowest geographic market up to $245,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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1
Senior AI Ethics & Policy Analyst
98101 Seattle, Washington
$140000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is a prominent think tank and advocacy group focused on the responsible development and deployment of artificial intelligence. We are looking for a Senior AI Ethics & Policy Analyst to join our completely remote team. This role is critical in shaping the future of AI by ensuring it aligns with ethical principles and societal values. You will be responsible for researching, analyzing, and synthesizing complex issues related to AI ethics, bias, fairness, transparency, and accountability. Your work will involve developing policy recommendations, authoring white papers, and engaging with policymakers, industry leaders, and the public to foster informed discussions and drive positive change. You will conduct impact assessments of AI technologies, identify potential risks, and propose mitigation strategies. Collaboration with legal experts, ethicists, technologists, and social scientists will be a core component of this position. The ideal candidate will have a strong academic background in fields such as Philosophy, Law, Public Policy, Computer Science, or a related discipline, with a demonstrated focus on AI ethics and governance. A Master's degree or Ph.D. is highly preferred, along with at least 6 years of experience in policy analysis, research, or advocacy, ideally with a specialization in technology policy or AI. Proven ability to conduct in-depth research, articulate complex ideas clearly and persuasively, and engage effectively with diverse stakeholders is essential. Experience in contributing to influential policy documents or public discourse on AI is a significant advantage. This remote position offers the opportunity to work on globally relevant issues, contribute to shaping ethical AI frameworks, and collaborate with a passionate, mission-driven team.
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2
Senior Renewable Energy Policy Analyst
98101 Seattle, Washington
$110000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a prominent environmental advocacy group, is seeking a Senior Renewable Energy Policy Analyst to join our team in Seattle, Washington, US . This critical role will involve in-depth research, analysis, and advocacy related to renewable energy policies at local, state, and federal levels. You will play a key role in shaping effective strategies to accelerate the transition to clean energy. Responsibilities include monitoring legislative and regulatory developments, evaluating the economic and environmental impacts of proposed policies, and developing policy recommendations. The ideal candidate possesses a strong understanding of energy markets, environmental science, and policy analysis methodologies. Excellent research, writing, and communication skills are essential, as is the ability to translate complex technical information into clear policy proposals. You will collaborate with policymakers, industry stakeholders, and community groups to advance renewable energy goals. We are looking for a dedicated and analytical individual who can drive meaningful change in the energy sector. Duties include:
- Conducting comprehensive research on renewable energy technologies, markets, and policies.
- Analyzing the impact of proposed legislation and regulations on the energy sector.
- Developing and advocating for effective renewable energy policies.
- Preparing policy briefs, reports, and recommendations for stakeholders and policymakers.
- Monitoring and interpreting energy market trends and innovations.
- Collaborating with internal teams and external partners on policy initiatives.
- Representing the organization in public forums and stakeholder meetings.
- Building and maintaining relationships with key decision-makers in government and industry.
- Contributing to strategic planning and organizational goals related to clean energy.
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3
Customer Service Quality Policy Analyst I
98507 Tanglewilde, Washington
ASM Research, An Accenture Federal Services Company
Posted today
Job Viewed
Job Description
Responsible for the administration of the quality monitoring program and quality assurance escalations for Service Delivery/Contact Centers. Creates, reviews, and finalizes quality documentation and guidance materials. Aids in the training of new resources. Implements quality monitoring process, solicits client feedback, reviews metrics, and discovers opportunities for process and quality improvement.
+ Uses discretion in resolution of quality assurance escalations from the client or internal personnel.
+ Reviews, provides feedback, and contributes to policy documentation and guidance materials based on experiential knowledge and understanding of client requirements and Business Process Outsourcing (BPO) operations.
+ Identifies opportunities for improvement based on client feedback.
+ Identifies when behavioral guidelines are breached, provides corrective guidance to BPO, tracks issue to ensure it is remedied, and ensures project leadership is aware.
+ Analyzes client surveys, creates reports, and delivers survey feedback and analysis to BPO.
+ Reviews, approves, and delivers quality-related training for BPO Quality Assurance personnel.
+ Reviews metrics to ensure call quality standards are being met with respect to timeliness and resolution.
+ Supports deployments by drafting and implementing test scripts for service rehearsal testing.
+ Maintains professional and technical knowledge in the field by reviewing professional resources and benchmarking best practices. May be required to participate in educational workshops and information sessions.
+ Provides guidance in interpreting policies and quality standards.
**Minimum Qualifications**
+ Bachelor's Degree or equivalent relevant experience.
+ 2-5 years of relevant experience in quality monitoring in a Service Delivery/Contact Center environment.
**Other Job Specific Skills**
+ Strong written and verbal communication skills
+ Ability to tailor communications to multiple audiences/entities
+ Excellent analytical, organizational, time-management, and multi-tasking skills
+ Reporting analytics experience
+ Experience with project administration and meeting multiple deadlines
+ Experience in customer service quality and/or help desk
+ Strong organization and time management skills
+ Experience with quality management program or training team
+ Experience with customer service applications
+ Experience with metrics reporting
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$64,900 - $80k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
+ Uses discretion in resolution of quality assurance escalations from the client or internal personnel.
+ Reviews, provides feedback, and contributes to policy documentation and guidance materials based on experiential knowledge and understanding of client requirements and Business Process Outsourcing (BPO) operations.
+ Identifies opportunities for improvement based on client feedback.
+ Identifies when behavioral guidelines are breached, provides corrective guidance to BPO, tracks issue to ensure it is remedied, and ensures project leadership is aware.
+ Analyzes client surveys, creates reports, and delivers survey feedback and analysis to BPO.
+ Reviews, approves, and delivers quality-related training for BPO Quality Assurance personnel.
+ Reviews metrics to ensure call quality standards are being met with respect to timeliness and resolution.
+ Supports deployments by drafting and implementing test scripts for service rehearsal testing.
+ Maintains professional and technical knowledge in the field by reviewing professional resources and benchmarking best practices. May be required to participate in educational workshops and information sessions.
+ Provides guidance in interpreting policies and quality standards.
**Minimum Qualifications**
+ Bachelor's Degree or equivalent relevant experience.
+ 2-5 years of relevant experience in quality monitoring in a Service Delivery/Contact Center environment.
**Other Job Specific Skills**
+ Strong written and verbal communication skills
+ Ability to tailor communications to multiple audiences/entities
+ Excellent analytical, organizational, time-management, and multi-tasking skills
+ Reporting analytics experience
+ Experience with project administration and meeting multiple deadlines
+ Experience in customer service quality and/or help desk
+ Strong organization and time management skills
+ Experience with quality management program or training team
+ Experience with customer service applications
+ Experience with metrics reporting
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$64,900 - $80k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
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