3,009 Pos Support jobs in the United States
POS IT Support Specialist - Grocery Point of Sale
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Job Description
POS IT Support Specialist
Business Machines Company is looking for a dedicated IT Support Specialist to assist customers with their Point of Sale systems. The ideal candidate will not only have a strong interest in technology and problem-solving but will also embody our core values. We seek individuals who take initiative, embrace continuous learning, and are committed to delivering exceptional service. If you align with our values and are eager to make a meaningful impact, we encourage you to apply!
Our Core Values
Do What's Right, Always
Integrity, honesty, and genuine care for people drive every decision.
"Whenever we have an opportunity, let us work for the good of all" – Galatians 6:10
Serve Others with Purpose
Deliver value by working together, intentionally using our gifts to serve and share knowledge.
"Serve one another with whatever gift each of you has received." – 1 Peter 4:10
Own It, Solve It
Take responsibility, figure things out, and deliver solutions that work. Have a drive to complete tasks and understand your capabilities.
"Let us love, not in word or speech, but in truth and action." – 1 John 3:18
Relentless Improvement
Every day is an opportunity to get better, smarter, and stronger. We seek individuals who want to better themselves and continuously grow in their role.
"Do not be conformed to this age, but be transformed by the renewing of the mind." – Romans 12:2
No Drama, Just Results
Focus on execution, respect, and real impact. Work well within a team and prioritize customer needs.
"Do not let any unwholesome talk come out of your mouths, but only what is helpful for building others up according to their need." – Ephesians 4:29
A Day in the Life of an IT Support Specialist
Your day begins by reviewing open tickets and checking for any overnight requests that need follow-up. Incoming customer calls are first handled by our dedicated dispatcher, who logs issues and creates support tickets. Based on priority, tickets are either placed in the queue for a callback or escalated for immediate resolution.
As new tickets are assigned throughout the day, you will assist customers with troubleshooting technical issues, optimizing system functionality, and providing training. Common support tasks include working with receipt printers, tagging machines, handheld devices, POS registers, touch screens, and credit card readers. Additionally, you will help customers with software-related needs, such as creating sale batches, running reports, resetting passwords, and configuring new items.
Beyond issue resolution, you will continuously expand your knowledge of the POS software, its features, and best practices for setup and implementation. Understanding our customers' businesses allows you to provide tailored solutions that improve their operations. Scheduled software upgrades and implementations are performed after hours to minimize disruption to businesses.
Collaboration is key in this role, as you will work closely with colleagues and escalate complex issues to developers when necessary. You will document the details of customer interactions, troubleshooting steps, and solutions to ensure efficient follow-ups and improve our internal knowledge base.
Your regular schedule runs from Monday through Friday, 8:00 AM - 5:00 PM, with a one-hour lunch break. While most support work occurs during these hours, you will also participate in a rotating on-call schedule (approximately 13 weeks per year) and assist with scheduled after-hours upgrades when needed.
At the end of the day, you will review unresolved tickets, ensure customers are updated on their inquiries, and document any new solutions. Your ability to stay organized, prioritize tasks, and deliver high-quality support is essential to success in this role.
Compensation & Benefits
We believe in rewarding our employees for their hard work and dedication. As an IT Support Specialist at Business Machines Company, you will enjoy:
- Competitive compensation ranging from $16.30 - $25.19/hr, depending on experience.
- A company-provided cell phone and laptop.
- Medical and dental coverage with 85% of individual premiums and 65% of family premiums covered.
- Short-term and long-term disability insurance.
- Paid holidays (New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day)
- Start accumulating 2 Weeks Paid Time Off (Includes Sick Time)
- A 401K retirement plan with a 3% company match (1-year waiting period).
- Participation in an Ownership Thinking incentive program, including 20% profit sharing.
Our team culture fosters support, collaboration, and professional growth. If you're looking for a company that values your contributions and invests in your success, we encourage you to apply!
Job Qualifications
Desired Skills & Competencies:
- Strong analytical and problem-solving abilities with a passion for understanding and troubleshooting technology.
- Effective communication and interpersonal skills to collaborate with team members and assist customers effectively.
- A proactive and self-motivated approach to work, with the ability to adapt to new challenges and complete tasks efficiently.
- A commitment to ongoing learning and professional development, striving to improve every day.
- Strong organizational skills and the ability to prioritize tasks in a fast-paced environment, delivering real impact.
Preferred Qualifications:
- Prior experience in a help desk or IT support role.
- Exposure to troubleshooting hardware and software issues.
- Familiarity with networking principles, databases, and Microsoft Excel.
- Background in the Grocery, Pet, Thrift, Liquor, or Meat Market industries.
- Certifications such as A+, Network+, experience with Progress OpenEdge, or Google IT Certification (preferred but not required).
Education & Additional Requirements:
- Associate's degree, technical school graduate, or high school diploma.
- Ability to work overtime as needed.
- Valid driver's license with a clean driving record.
If you are a detail-oriented, customer-focused professional with a passion for problem-solving and technology, and if our core values resonate with you, we encourage you to apply and join our team!
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Help Desk
Posted 2 days ago
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ASRC Federal Data Networks Corporation (DNC) is seeking **Operations Support Help Desk** staff for positions supporting the NOAA Office of Space Commerce, Space Operations Division, TraCSS Operations Branch in Boulder CO. The candidate will join a team staffing the TraCSS operations center performing monitoring and analysis of space traffic products and computational processes. The Help Desk will respond to and document issues and follow through with escalation and responses to users. The operations center will be staffed 24/7 so the candidate should expect shift work.
**Background Summary:**
The National Oceanic and Atmospheric Administration (NOAA), Office of Space Commerce (OSC), is developing the Traffic Coordination System for Space (TraCSS) to fulfill Space Policy Directive 3 (SPD-3). SPD-3 instructed relevant US government agencies to begin re-assigning many aspects of space traffic management (STM) and space traffic coordination (STC) serving non-military US space operators. NOAA OSC, under the US Department of Commerce (DOC),was identified to lead many of these efforts as part of a 'whole of government' approach.
TraCSS is the Office of Space Commerce's cloud-based enterprise solution for ingesting, archiving, processing, and disseminating Space Situational Awareness (SSA) data and products. It will provide conjunction analysis and warning services to commercial satellite owner/operators to foster economic growth and technological advancement of the US commercial space industry. The system will store data from the Department of Defense (DoD), NOAA, commercial SSA data providers, commercial and civil satellite Owner/Operators (O/O), and select international civil partners. The TraCSS system will operate 24 hours per day, 7 days a week.
**Responsibilities:**
+ Respond, as required, to operational issues relating to space traffic coordination, and to technical issues associated with the OSC Operations Center or TraCSS to ensure the safety and stability of the space operating environment.
+ Support TraCSS users in troubleshooting technical problems interfacing with the system during operations.
+ Monitor TraCSS operational communication lines including phone, email, and messaging for user requests for support.
+ Submit and review tickets documenting any user request or issues.
+ Facilitate escalation of tickets or problems to the appropriates groups for response or resolution. Groups include: Operations Support Orbit Analyst and Data Monitors, Engineering, Outreach support, IT support, System Integrator contractors, Presentation Layer contractors, and various other partners.
+ Draft and deliver TraCSS status notifications to users.
**Required Qualifications:**
+ B.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field and 0-2 years of experience related to flight dynamics, orbital mechanics
+ A.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field; 2-4 years of experience related to flight dynamics, orbital mechanics
+ Ability to work independently, problem solve, and manage multiple priorities in a fast-paced environment.
+ Use of Jira, Jira Service Management, Confluence, Bitbucket and other Atlassian platform tools.
+ Advanced use of Google Workspace and Microsoft tools; Excel, Visio, PowerPoint, Access.
**Highly Desired Qualifications:**
+ Experience working in support of a U.S. government institution.
+ Experience performing shift work
+ Current DoD, DOC, NOAA, or NASA authorization to work (badge).
+ Knowledge of space domain awareness, space situational awareness (SSA), space traffic coordination (STC), or space traffic management (STM) related topics.
+ Examples of desired knowledge and skill sets may include, but are not limited to: orbital mechanics, astrodynamics, common analytical methodologies utilized in SSA/STC/STM, satellite operations, conjunction analysis, and data management.
**Work Environment and Physical Demands:**
+ Work in a typical onsite government office building full time with situational telework approved as needed.
+ Operations Center support personnel will be required to support 24/7 operations, 365 days/year and consequently be required to support shift work. Shift schedules have not been finalized.
+ Occasional deadlines or operational conditions may require non-standard/longer hours or additional onsite support.
+ Infrequent travel required.
+ Place of performance will be the NOAA Facility located on the DOC David Skaggs Research Center in Boulder CO.
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
**_EEO Statement_**
_ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law._
**Job Details**
**Job Family** **Engineering & Support Services**
**Job Function** **Aerospace Engineering**
**Pay Type** **Salary**
**Hiring Min Rate** **45,000 USD**
**Hiring Max Rate** **65,000 USD**
Virtual Help Desk
Posted 26 days ago
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We are seeking a dedicated and customer-focused Virtual Help Desk Agent to join our dynamic Customer Support team. In this full-time, hourly position, you will play a vital role in ensuring our customers receive exceptional service by addressing their inquiries and resolving their technical issues efficiently. If you're a problem-solver with excellent communication skills and a passion for helping others, we want you to be part of our team.
What You'll Do
- Provide prompt, courteous, and accurate support to customers via email, chat, and phone in English.
- Diagnose and resolve technical issues, guiding customers through troubleshooting procedures.
- Document customer interactions and technical solutions in the company’s support system.
- Escalate complex issues to the appropriate team or department when necessary.
- Collaborate with team members to identify trends in customer inquiries and suggest process improvements.
- Maintain a strong understanding of company products, services, and policies.
- Ensure consistent adherence to service level agreements (SLAs) and performance metrics.
Qualifications
- Proficiency in English with excellent written and verbal communication skills.
- Previous experience in a customer support or help desk role preferred.
- Strong problem-solving skills and ability to work independently under minimal supervision.
- Basic technical knowledge and the ability to learn new software systems quickly.
- Efficient time management and ability to multitask in a fast-paced environment.
- Empathetic and patient demeanor with a commitment to providing exceptional customer service.
- Reliable internet connection and a quiet home-office setup for virtual work.
Benefits :
Pulled from the full job description
401(k)
Health insurance
Vision insurance
Dental insurance
Company Details
Help Desk Support
Posted 28 days ago
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Tired of being the "go-to" tech person for your friends and family? Turn that knack for troubleshooting into a rewarding career! We're seeking a passionate and sharp Help Desk Support Specialist to join our dynamic team.
In this role, you'll be the first line of defense for our users, tackling a wide range of technical issues with confidence and a can-do attitude. From resetting passwords to resolving complex software problems, your mission is to provide quick, effective, and friendly support. You'll be the hero who saves the day, ensuring our systems run smoothly and our users stay productive.
We're looking for a problem-solver who is a quick learner and a great communicator. If you have a solid understanding of computer systems, a customer-first mindset, and enjoy the challenge of figuring things out, you'll thrive here. We offer a collaborative environment, ongoing training, and a chance to grow your IT career.
If you're ready to make a real impact and be the reliable expert our team counts on, apply today and help us build a better technical experience for everyone.
Company Details
Help Desk Technician
Posted 28 days ago
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Our company is searching for a Help Desk Technician to offer technical IT support to our customers. In this position, you may help customers in person or over the phone. If you cannot fix the problem remotely, you may have the customer bring the computer to the help desk for service. This may be as simple as updating software or as complicated as replacing the motherboard. Our ideal applicant has an associate degree in computer science and advanced computer proficiency. A CompTIA A+ Computer Troubleshooting Certification is also beneficial.
Help Desk Technician Duties and Responsibilities- Answer phone calls and emails from customers
- Help customers fix their problems remotely
- Fix more complicated issues in person
- Record each IT support ticket
- Maintain a list of vendors for replacement parts
- High school diploma or GED certificate
- Associate degree in computer science (highly preferred)
- Advanced computer proficiency
- CompTIA A+ Computer Troubleshooting Certification (preferred)
- Strong customer service skills
Company Details
Help Desk Technician
Posted today
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Help Desk Technician
Murphy Company, the Best Choice in Mechanical construction since 1907, is hiring an IT Help Desk Technician for our Thornton, CO office.
Job Information
Job Title - Help Desk Technician
Reports To - IT Operations Manager
Location - Thornton, CO
About Murphy Company
Since 1907, Murphy Company has been a leading mechanical contractor in the St. Louis and Denver markets that provides its professionals the environment, opportunities, technology, and tools to experience a rewarding career. Being a company that prides itself on its core values of employee well-being, enduring relationships, integrity and professionalism, we know it starts with our employees. We strongly believe our people are our most important asset, and we strive every day to make Murphy a great place to work as we build our clients’ visions.
We Are Looking For Someone Like You
As a Help Desk Technician, you will be a vital member of Murphy’s IT team. You will be responsible for providing fast and useful technical assistance in operating computers and phone systems. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and work toward a solution.
Your Day-to-Day at Murphy Company
- Supporting, monitoring, testing, and troubleshooting hardware, software, and IT issues
- Ensuring all information systems are operated, maintained, and disposed of per compliance directives
- Ensure all users have the appropriate security clearance, and authorization, and need to know, and are aware of their security responsibilities
- Support the management and technical team by being an organizational bridge of communication and specifications
Bring Your A-Game!
Our ideal candidate should possess the following traits:
- Proficient in tools of communication (Word, Excel, PowerPoint, Outlook, etc.)
- Ability to support, monitor, test, and troubleshoot hardware and software
- Proficient in Windows operating systems
- Proficient with IOS devices
- Strong problem-solving and analytical skills
- Ability to quickly learn new technologies and concepts
- Excellent communication skills that include listening, verbal, and written skills
What We Will Bring to the Table
- A collaborative, family-friendly work environment
- Knowledge and expertise that has helped us grow and thrive for the last 112 years
- Competitive pay and an excellent benefits package, including health and life insurance, a robust wellness program, 401(k), and profit sharing.
- A personal time off plan that rivals our competitors
Help Desk Leader
Posted today
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About Us
We are a fast-growing, founder-led retail company with five dynamic and expanding brands. Our mission is simple yet powerful: to give back to our communities and make the world a better place. With operations in 37 states (and growing), we are driven by purpose, powered by entrepreneurial spirit, and committed to delivering an outstanding experience for our guests and associates.
The Opportunity
Do you believe in putting the Guest First ? Are you ready to show Courage , collaborate through seamless Teamwork , and unleash your Creativity ? We're seeking individuals who are driven by a pursuit of Greatness and a commitment to personal and professional Growth . We’re looking for a smart, hardworking, roll-up-your-sleeves leader to make an impact with us!
The Help Desk Leader, is responsible for leading a high-performing team dedicated to providing exceptional technical support with a strong focus on outstanding guest service. This role ensures the efficient resolution of technical issues for internal and, where applicable, external guests, while consistently upholding the highest standards of professionalism, empathy, and guest satisfaction. The ideal candidate will possess a deep understanding of support operations, combined with a passion for delivering memorable service experiences for those you serve.
What You’ll Do
- Champion a "guest-first" culture within the help desk team, emphasizing proactive communication, active listening, and a personalized approach to support.
- Develop and implement guest service standards, scripting, and best practices for all interactions (phone, email, chat, in-person).
- Monitor and analyze guest feedback (surveys, comments, etc.) to identify areas for improvement and implement corrective actions.
- Train and coach team members on advanced guest service techniques, de-escalation strategies, and effective communication.
- Train, mentor, and evaluate help desk technicians, fostering a collaborative and supportive team environment.
- Set clear performance goals and provide regular feedback to team members, conducting performance reviews and career development discussions.
- Schedule and manage team shifts, ensuring adequate coverage for all operational hours.
- Foster a culture of continuous learning and improvement within the team.
- Oversee the day-to-day operations of the help desk, ensuring timely and efficient resolution of all incoming support requests.
- Implement and optimize help desk ticketing systems (e.g., ServiceNow, Zendesk, FreshService) to streamline workflows and track metrics.
- Develop and maintain knowledge base articles, FAQs, and self-help resources for common issues.
- Monitor key performance indicators (KPIs) such as first-call resolution, average handling time, guest satisfaction scores, and ticket backlog.
- Identify recurring technical issues and work with other IT teams to implement long-term solutions.
- Ensure compliance with IT policies, procedures, and security best practices
- Communicate technical information clearly and concisely to non-technical guests.
- Act as a bridge between technical teams and guest-facing departments, ensuring alignment of service goals.
Who You Are
- Highly analytical with a strategic mindset and strong business acumen
- A problem solver and natural leader who thrives in a fast-paced, dynamic environment
- Detail-oriented and data-driven, yet capable of seeing the big picture
- Entrepreneurial, resourceful, and motivated by mission and impact
- A collaborative team player who leads with integrity and humility
- Passionate about personal growth and helping to build something truly great
- Basic understanding of hardware troubleshooting (desktops, laptops, printers).
- Exceptional interpersonal and communication skills (verbal and written).
- Proven ability to lead, motivate, and develop a team.
- Strong problem-solving and analytical abilities.
- High degree of empathy, patience, and a positive attitude.
- Ability to work under pressure and manage multiple priorities effectively.
- Excellent organizational and time management skills.
- Proactive and results-oriented.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Equivalent work experience may be considered.
- Proven experience in a guest-facing or customer service-centric environment is highly preferred (e.g., hospitality, retail, customer support center).
- Strong understanding of IT fundamentals, including operating systems and help desk ticketing systems (e.g., ServiceNow/Freshdesk).
- Familiarity with remote support tools.
Why Join Us?
We’re a company where people come to grow. You’ll be challenged, supported, and inspired every day — all while helping to build something meaningful. If you’re ready to roll up your sleeves and make an impact in a company that believes in doing well by doing good, we’d love to meet you.
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Help Desk Analyst
Posted today
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Who Are We?
Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts.
Our Mission
“Stand Out. For Good”. At Altar’d State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.
The Role
The Help Desk Analyst is the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt resolution to all issues. This individual will also be part of future technology projects.
Primary Responsibilities
- Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
- Manage and prioritize central ticketing queue to ensure timely resolution of issues
- Perform troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office locations
- Walk Guest through problem solving process
- Determine the best solution based on issues and details provided by Guests
- Install, modify, and repair computer hardware and software
- Facilitate and direct resolution with on site technicians or vendors as needed
- Provide accurate information on IT products or services
- Follow up and update Guest on status of issues
- Maintain the highest level of guest service
- Record events, problems and resolution in logs
- Identify and escalate situations requiring urgent attention
- Writing and editing technical documentation
- Additional special projects as assigned
Skills and Abilities
- Exceptional time management, facilitation, and organizational skills
- Strong interpersonal skills and excellent verbal and written communication skills
- Customer oriented and cool under pressure
- Problem solving mindset
- Experience with any system support ticketing platform
- Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software
- Experience with troubleshooting printers, scanner and various other peripherals
- Knowledge of networking hardware including routers, switches and VPN appliances
- Retail industry experience
Education and Experience
- CompTIA A+ certification or ability to earn certification within 1 year of employment
- Associate’s degree in a technology focused area
- 1-2 years in a customer service focused role