5,234 Pos Support jobs in the United States

• Team Leadership: Lead and mentor the POS support team, fostering a customer-centric culture and ensuring high-quality service delivery.
• System Management: Oversee the installation, configuration, and maintenance of POS systems, ensuring optimal performance and reliability.
• Technical Support: Act as the primary point of contact for escalated technical issues, providing timely and effective resolutions.
• Collaboration: Work closely with other departments to identify system requirements, implement enhancements, and streamline support processes.
• Training and Development: Develop training materials and conduct sessions to enhance team knowledge and skills related to POS systems.
• Performance Monitoring: Monitor system performance metrics, generate reports, and implement improvements to enhance efficiency.
• Vendor Management: Maintain productive relationships with third-party vendors, ensuring service level agreements are met and issues are promptly addressed.

• Education: Bachelor's degree in Information Technology, Business Administration, or a related field.
• Experience: Minimum of 5 years in a technical support role, with at least 2 years in a leadership position, preferably within a retail environment.
• Technical Skills: Proficiency in POS systems, hardware troubleshooting, and familiarity with mobile operating platforms (Android and iOS).
• Communication Skills: Excellent verbal and written communication abilities, with a focus on customer service and team collaboration.
• Problem-Solving: Strong analytical skills with the ability to address complex technical issues efficiently.

Bluu Inc., founded in 2007, is a end-to-end POS hardware service provider for merchants nationwide.

Bluu Inc. is a leader in developing innovative POS software. Currently, Bluu Inc. hardware is installed in more than 10,000 locations, and has been the product of choice by many international franchise retailers.

Job Description:

- Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible

- Prepare/stage POS hardware and software for deployment

- Maintain POS department equipment and tools

- Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues

- Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks

- Monitor system performance and troubleshooting issues

- Provide documentation as required

Qualifications and Skills

- Resourcefulness and problem-solving aptitude

- Excellent communication skills

- Bi-lingual in English & Korean or English & Spanish

- POS/PC support related experience preferred

- Able to work off-site occasionally

- CompTIA A+ Certification a big plus

- Business travel may be required

- Able to lift up to 50 lbs.

Benefits

- Medical, Dental, and Vision Insurance, 401K,

- Life Insurance

- Paid Sick and Vacation Time

- Gym Support

- Lunch Support

- Employee Assistance Program

- Employee Referral Program

Pay rate: $20/hr - $29/hr DOE

• Managing service support requests with precision.
• Conducting routine maintenance and troubleshooting for POS systems.
• Offering stellar 1st and 2nd level support to keep our operations running smoothly.

• 4+ years in the Food Service or Hospitality Industry.
• Strong programming skills and familiarity with API support.
• Proven track record with POS hardware/software installation and maintenance.
• Experience in network TCP/IP configuration and troubleshooting.
• Proficiency in Windows OS and Windows Embedded systems.

Job Title: Pos Support Analyst Location: Seattle, Wa Remote (Pst Time) Duration: 6 Months Rate: Doe Work Authorization: Usc, Gc, Gc-Ead, H4Ead, L2Ead, Tn Role Experience Needed: Experience Installing, Upgrading Troubleshooting, And Handling Pos Break/Fix Issues Experience With Audio Visual Components And Video Conference Room Systems S.

PAY: $45-50/hour W2.
100% remote role, no expectation of onsite work
W2 Candidates only

Manager Notes

1. Looking for someone to do technical troubleshooting - experience with APIs, integrations, and working with external clients.
2. White glove support for medium-tier and enterprise accounts.
3. Able to get into the technical nuances and work with Technical Product and Account Managers.
4. Identifying and fixing simple issues on integrations.
5. Comfortable with data in the integration space. Working with large data sets is a must.
6. SQL experience is a plus but not mandatory.
7. Experience with Jira, Sigma, etc., would be beneficial.
8. POS Integration experience would be ideal.
9. Day-to-day responsibilities: 50% handling urgent escalations for white glove accounts, 50% technical support escalations, and some certifications for new builds.

Original Job Description

• Seeking an Integrations Technical Specialist to assist in certifying, launching, and supporting merchant integrations.
• Responsible for reviewing integrations built against our APIs, both live and offline.
• Evaluate whether integrations meet technical requirements and communicate feedback.
• Configure runtime variables and internal settings for launch readiness.
• Collaborate to update the certification process and train new specialists.
• Address technical issues raised by partners and escalated by support.
• Support additional projects like data aggregation, documentation, etc.
• Required Skills & Qualifications:
• 2+ years of experience with APIs and integrations.
• Experience working directly with external partners/clients.
• Strong communication skills.
• Ability to work with technical and non-technical audiences.
• Manage multiple priorities effectively.
• Basic experience with GitHub or similar tools; coding experience not necessary.

Preferred Skills

• Experience working with large data sets.
• SQL experience.
• Experience with Jira.
• Technical writing experience.
• Bachelors Degree.

Who We Are:
The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a standard of excellence, recognized annually through industry awards. Our success is a team effort.

Visit our website for more information: The Fountain Group

3407 W Martin Luther King Jr. Dr. Tampa, FL 33607

We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.

Location: Santa Barbara, CA (Completely Onsite from day 1)

Type: Contract

Seeking candidates with 10-15 years of experience in the IT industry, particularly in digital transformation projects related to Omnichannel Customer Experience with retailers globally. Experience with Modern POS Platforms like PredictSpring is essential.

• Provide functional and technical support for modern POS platforms such as PredictSpring.
• Troubleshoot and resolve production incidents and service requests related to PredictSpring POS application to ensure minimal business disruption.
• Handle advanced issues including application stability, API failures, sync issues, and payment disruptions.
• Work with RESTful APIs, SPIs, and integration points with systems like Adyen, Oracle Retail, Verifone, and Taxware to diagnose root causes.
• Perform root cause analysis to identify recurring problems and implement permanent solutions.
• Monitor and tune system performance to ensure the availability of POS applications.
• Assist in application deployment and configuration changes.
• Participate in 24/7 shift rotations.

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Information Technology

Industries: IT Services and Consulting

Referrals can increase your chances of interview success.

• Hybrid (after an initial training period) from our Mandan, ND office
• Hybrid Schedule: Minimum of working 4 days per week onsite with availability to work up to 5 days a week from an office location.
• Monday-Friday, scheduled to work within 7:30 am - 6:00 pm

• Serves as first tier Helpdesk support to the administration of both Windows and Mac devices, tasks include (but not limited to):
• Performs installations, setting up Active Directory (AD) user accounts, maintaining general logins, establishing permissions, etc
• Performs hardware and software maintenance, repairs, upgrades, backups, restores and other maintenance tasks as needed
• Supports device replacements and rotations
• Installs and troubleshoots NISC approved software on NISC owned devices
• Provides support of NISC's phone & ACD systems
• Assists with support of our SSO (Okta) for various applications
• Provides initial support by assisting onsite or virtual employees with common login and permission issues, as well as resolving problems related to software, hardware, and peripheral devices.
• Utilizes remote connectivity tools such as NinjaOne or Microsoft Teams to assist with support efforts
• Troubleshoots and maintains Apple devices, including Mac computers, iPads and AppleTVs
• Manages onsite meeting room technology needs, including AV setup, system updates, and technical support, ensuring that all NISC meeting spaces and event requirements are met
• Ensures NISC meeting rooms and other meeting technical requirements are up to date for the facilitation of various NISC meetings/events
• Assists project leads on various projects within the Helpdesk team
• Availability to participate in an On-Call/Afterhours rotation (one week about every two months)
• Additional tasks or duties as required

• Strong verbal and written, interpersonal and communication skills
• Strong customer service skills
• Familiarity with the setup and support of Windows and Mac operating systems and software
• Familiarity with basic support of TCP/IP networks
• Familiarity with basic Virtual Private Network clients (VPN) and computer connectivity (WiFi/LAN)
• Familiarity with Telephony
• Familiarity with Okta (SSO)
• Familiarity with a ticketing system or working from a queue
• Strong problem-solving skills and attention to detail
• Ability to work independently, as well as in a team environment
• Ability to effectively adapt to change
• Ability to interact in a positive manner with internal and external contacts
• Ability to maintain the highest level of professionalism, ethical behavior and confidentiality
• Commitment to NISC's Statement of Shared Values

• High School Diploma or equivalency required.
• Bachelor's Degree in a related field or equivalent experience preferred.

Job Description

• Oversee vendor support and assist, assess, and drive technical support requests to resolution.

 - Research, investigate and determine potential root cause of technical issues, using existing web portals, tools, dashboards to identify and engage correct teams to expedite resolution for deployed restaurant technology solutions.

 - Follow-up and ensure effective communication, resolution, and closure of requests. Drive engagement with vendors, onsite contacts, and all other stakeholders to expedite and restore services.

 - Complete proactive monitoring processes to ensure ongoing health and stability of restaurant technology solutions using web portals, tools, dashboards, and existing vendor/escalation point support teams.

 - Compose, compile, and deliver technical documentation, processes, and reporting/analysis of data pertaining to role and duties

Additional tasks or duties, as assigned by Management

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .

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Skills and Requirements

• Technical expertise with the Oracle Simphony POS platform

 - Experience in the Quick Service Restaurant (QSR) space is highly preferred

 - Strong problem-solving skills and the ability to work independently

Excellent communication and collaboration abilities null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to