11,294 Pos Support Specialist jobs in the United States

PAY: $45-50/hour W2.
100% remote role, no expectation of onsite work
W2 Candidates only

Manager Notes

1. Looking for someone to do technical troubleshooting - experience with APIs, integrations, and working with external clients.
2. White glove support for medium-tier and enterprise accounts.
3. Able to get into the technical nuances and work with Technical Product and Account Managers.
4. Identifying and fixing simple issues on integrations.
5. Comfortable with data in the integration space. Working with large data sets is a must.
6. SQL experience is a plus but not mandatory.
7. Experience with Jira, Sigma, etc., would be beneficial.
8. POS Integration experience would be ideal.
9. Day-to-day responsibilities: 50% handling urgent escalations for white glove accounts, 50% technical support escalations, and some certifications for new builds.

Original Job Description

• Seeking an Integrations Technical Specialist to assist in certifying, launching, and supporting merchant integrations.
• Responsible for reviewing integrations built against our APIs, both live and offline.
• Evaluate whether integrations meet technical requirements and communicate feedback.
• Configure runtime variables and internal settings for launch readiness.
• Collaborate to update the certification process and train new specialists.
• Address technical issues raised by partners and escalated by support.
• Support additional projects like data aggregation, documentation, etc.
• Required Skills & Qualifications:
• 2+ years of experience with APIs and integrations.
• Experience working directly with external partners/clients.
• Strong communication skills.
• Ability to work with technical and non-technical audiences.
• Manage multiple priorities effectively.
• Basic experience with GitHub or similar tools; coding experience not necessary.

Preferred Skills

• Experience working with large data sets.
• SQL experience.
• Experience with Jira.
• Technical writing experience.
• Bachelors Degree.

Who We Are:
The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a standard of excellence, recognized annually through industry awards. Our success is a team effort.

Visit our website for more information: The Fountain Group

3407 W Martin Luther King Jr. Dr. Tampa, FL 33607

We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.

Why Vagaro? At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. Our culture is built on innovation, continuous learning, and a passion for making a positive impact. We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to excellence. Plus, we know how to have fun while getting the job done!

What You'll Be Doing:

We're seeking enthusiastic, customer-focused problem-solvers to join our team as Technical Support Agents. If you're experienced in troubleshooting SaaS applications and hardware add-ons and enjoy helping customers, Vagaro could be your next exciting opportunity!

This is an onsite position based in Pleasanton, CA.

Why You'll Love Working Here:

• Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses

• Generous Vacation & Sick: 15 accrued days, plus 10 company holidays annually.

• Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family.

• Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through Tickets At Work and LifeMart.

• Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments.

• Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription.

• Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account to master new skills.

• Financial Security: 401k program with 4% matching and optional life/supplemental insurance.

• Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized!

Your Impact:

• Provide reliable and effective support for the Vagaro web platform, associated hardware, and billing inquiries

• Troubleshoot, resolve, and document customer issues via phone, chat, and email

• Work within service level goals and guidelines in a high-volume support center

• Replicate and escalate issues to the appropriate internal Vagaro team

• Draft support content and customer resources as needed

• Become a subject matter expert on the Vagaro platform and related support tools

• Serve as a main point-of-contact for technical escalations and specific Vagaro product features

• Assist team members and other Vagaro staff to reach KPIs and goals

• Other duties as assigned.

What You Bring:

• Proven reliability and teamwork skills

• Expertise in troubleshooting web applications, common browsers, and basic hardware issues on PC, Mac, iOS, and Android platforms

• Ability to provide detailed public-facing and internal case notes

• Strong written and verbal communication skills, with a typing speed of over 50 WPM

• Minimum of two years' front-line, high-volume support/call center experience

• Ability to work within common support metric goals and KPIs, e.g., SL, ASA, AHT

• Experience in SaaS support, with fast mastery of the Vagaro platform, including hardware

• Patience, empathy, and the ability to defuse difficult situations

• Flexibility to work on weekends and holidays

What Sets You Apart:

• Experience with CRM tools (e.g., Zendesk) and IVRs

• Support experience in the health, beauty, and wellness industries

• Prior save and retention experience in a support organization

• Knowledge of HTML/XML and page source troubleshooting, specifically with widget code

Equal Opportunity Employer:

Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.

Privacy Policy:

Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here ( By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.

Vagaro is an E-Verify employer. Learn more at (

Learn More About Vagaro:

Visit us at vagaro.com/pro ( and vagaro.com ( to learn more.

Job DescriptionJob DescriptionCompany Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

Palo Alto Networks is looking for an experienced enterprise support delivery manager. You will be responsible for enabling customer success with our award-winning network security products. In this high growth business, scaling, optimization, dynamic spirit and sustained performance are the essentials. The Support Delivery team is a high-performance group of engineers supporting business critical customer environments. You will be responsible for the front line support delivery team and are expected to implement and optimize performance that will keep Palo Alto Networks at the forefront in the industry.

Your Impact

• Lead daily operations of a team of Technical Support Engineers in line with the organizational goals and objectives
• Provide customer support as a strategic differentiator for Palo Alto Networks, helping drive customer loyalty, reference ability and repeat business
• Ability to achieve the customer satisfaction goals, which is the single most important measurement of the support organization, and the best way to measure our ability to achieve our mission to “Make our customers successful
• Ensure that engineers have the resources and processes necessary to ensure success and performance through release cycles
• Mature and experienced guidance and direction to the team to deliver on goals and objectives and maximize engineer opportunity to exceed targets and earn rewards and recognition
• Provide appropriate technical and soft skills training and mentoring
• Ensure training is effectively addressing our goal to create a learning environment and maximizing customer satisfaction levels
• Create consistent onboarding training programs are used and delivered effectively
• Propagate Goals & Objectives - Set team goals in-line with overall organizational goals. Set specific goals for direct reports
• Perform annual reviews of all direct reports - set quarterly goals and provide regular feedback on performance with respect to agreed upon goals
• Customer Escalation Management, triage, prioritize issues, negotiate customer priorities and manage expectations
• Build strong working relationships with sales, customers, and partners

Qualifications

Your Experience 

• 8+ years in technical support, with at least 3 years experience in a management OR lead role in a TAC environment 
• Technical experience in the Endpoint and Cloud Security Industry is
• Proven work experience as a people manager
• Superior project management skills
• Demonstrated ability to effectively manage escalations of complex problems, prioritize a demanding workload, delegate appropriately, and deliver results under pressure
• Validated leadership skills including effective oral and written communication, performance management, issue/conflict resolution, negotiation, motivating others, forecasting, and planning
• Knowledge of Enterprise Endpoint  technologies, security and cutting-edge infrastructures
• Enterprise support and service delivery experience  

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $118000/YR - $191500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a . If you require assistance or accommodation due to a or special need, please contact us at  

Palo Alto Networks is an equal opportunity employer. We celebrate in our workplace, and all qualified applicants will receive consideration for employment without regard to , ancestry, , family or medical care leave, or expression, genetic information, marital status, medical condition, , physical or mental , political affiliation, protected veteran status, , , (including ), , or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

• Investigate system errors and problems as reported by customers and staff
• Determine and document the best plan of action needed to resolve a problem
• Strive to deliver excellent service and ensure a positive customer experience
• Maintain detailed records of customer interactions, issues, and resolutions for future reference
• Create defect tickets for cases where developer attention is necessary
• Contribute to and update internal documentation, FAQs, and troubleshooting guides
• Miscellaneous tasks and projects as assigned
• Attend staff and department calls

• Able to resolve customer incidents quickly and accurately
• Strong testing and troubleshooting skills
• Have a thorough and investigative approach to proactively identifying and solving complex problems
• Have a keen eye for detail
• Able to communicate well both verbally and in writing
• Ability to work independently, learn quickly, and accomplish tasks with limited supervision

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
  

• Health plan benefits
  
• Employee Assistance Program
  
• Retirement Benefits
  
• Various Leave Programs
  
• Educational Assistance
  
• Disability, Life and Accidental Death Insurance
  
• Paid Vacation
  
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
  

• Provide basic technical support to customers who are experiencing technical issues with their products or services
• Identify and troubleshoot technical problems, and provides timely and effective solutions to customers
• Communicate technical solutions to non-technical customers in a clear and concise manner
• Ensure accurate ticket triaging
• Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed
• Escalate complex issues to higher-level team members as necessary
• Document customer interactions and technical issues in a customer relationship management (CRM) system
• Provide excellent customer service to ensure customer satisfaction and loyalty
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed to resolve customer issues
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Support nursing homes and troubleshoot medical software

• 1 year of CSR experience is a must
• 6 months of experience in a technical support role - software and web application or any type of medical software troubleshooting
• Good communication skills, both verbal and written
• Proficiency in using computer applications and software
• Experience using a CRM is preferred
• Any type of medical/schooling - coding and or billing

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Opportunities for skills training and personal and professional development

We are seeking a Technical Customer Support Representative to join a small, customer-focused team supporting a book retail platform during the holiday season. The ideal candidates will have prior experience in customer support, familiarity with helpdesk tools, and strong written communication skills. This is a contract position with a preference for candidates located in the Raleigh-Durham (RDU) area. While remote work is available, on-site training is required during the first week.

Responsibilities of the Customer Support Representative:

• Assist customers with locating orders, navigating the website, and resolving billing inquiries
• Respond to support tickets using helpdesk tools such as FreshDesk
• Meet performance metrics including ticket resolution volume, response time, and customer satisfaction
• Maintain clear and professional written communication with customers
• Collaborate with internal teams to ensure timely and accurate support

• Minimum 1 year of customer support experience (SaaS experience preferred)
• Familiarity with helpdesk/ticketing systems (e.g., FreshDesk)
• Strong attention to detail and written communication skills
• Ability to commit to a 3-month contract
• Must be available for on-site training during the first week

• Pay Rate: $20.00 - $22.00 per hour
• Cigna Health, Dental, Vision, and Sick leave as required by law
• Location: Hybrid (RDU preferred); remote with on-site training
• Employment Type: Contract
• Contract Duration: October 6, 2025 - January 30, 2026
• Hours: 40 hours/week

Our Company:

Starforge Systems was built around the core idea of making products that set a new standard in computer gaming. We were founded by a team of industry veterans alongside a group of content creators in August 2022. We set out to change the standard for customer service, build quality, and cable management in the industry, while still making sure our computers were affordable and accessible.

Schedule: Monday-Friday 10AM-6PM CT

Job Duties:

• Identify, investigate, and resolve customer questions or problems with computer hardware and software
• Provide email, chat, and telephone support to end-users experiencing technical difficulties
• Apply knowledge of computer software, hardware, and procedures to solve problems
• Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions
• Identify and escalate support situations requiring urgent attention
• Track and route support requests via computerized ticketing system; thoroughly document resolutions
• Stay current with product upgrades, system information, and business updates
• Collaborate with other team members to research and resolve problems
• Perform other related duties as assigned

• Hands-on PC build & repair experience: You've swapped a CPU, reseated RAM, replaced a power supply, etc.
• Fluent in Windows diagnostics using tools such as Event Viewer, Device Manager, DDU, MemTest86, and HWMonitor
• Comfortable in BIOS/UEFI: Enabling/disabling XMP/EXPO, updating firmware, and adjusting fan curves
• Clear written and verbal communication skills
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Ability to explain technical issues to technical and nontechnical customers
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Willingness to have telephone conversations monitored for quality assurance

• Associate's degree in Computer Science or a related field preferred
• 2+ years of experience in customer technical support preferred

• Able to sit for the duration of the workday
• Able to use a keyboard, headset, and computer monitor for the duration of the workday

• Company-paid medical, dental, vision, and disability insurance
• Paid vacation, sick time, and holidays
• 401k with company match

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle - all while reducing risk. You can learn more about LexisNexis Risk at the link below.

About our Team:

Our Customer Support Team is dedicated to supporting our valued customers. We provide excellence in our delivery of service through various channels of support. This includes detailed technical support, by phone, email, and online chat. Our goal is to give our customers the information they need and deliver high quality assistance.

About the Role:

As the Technical Support Analyst I, your purpose is to provide exceptional technical support and customer service to clients. You will be responsible for efficiently addressing customer inquiries, troubleshooting technical issues, and collaborating with internal teams to resolve complex problems. Your goal is to ensure customer satisfaction, retention, and loyalty by delivering timely and effective solutions.

Training will be held in the Alpharetta location and some will be virtual. Working Hours are: 11:30am - 8:00pm

Responsibilities:

• With the customer's best interest in mind, the TSA (Technical Support Analyst) shows outstanding problem solving and technical skills to effectively solve customer's question and/or technical challenge

• Accurately document all customer interaction, research and resolution

• Acquiring product knowledge to competently demonstrate the products and services we sell

• Assist customers with installation of product user interface and site navigation

• Internal systems knowledge such as CRM, billing, admin tools, website and production systems

• Provide login, search, usability, and technical support for multiple proprietary products and services

• Provide high quality customer support to internal and external customers via phone, email, and chat

• Train, support, research, resolve and respond to inquiries and escalations received from internal and external customers

• Perform basic browser troubleshooting

• Escalate issues to the second level team when necessary

Requirements:

• 1 year customer service in technical contact center environment or equivalent training, 2 years preferred

• Customer focus to interact with customers

• Problem Solving and basic technical skills

• Excellent Customer Service skills. Excellent written and verbal communication skills English and Spanish

• 40-hour work week; Office environment/Remote

• Preferred 2- or 4-year degree

• Ability to multi-task and handle incoming calls as well as emails and chats

• Customer Service / Team Player oriented

• Professional attitude and positive demeanor at all times.

• Ability to work independently on assigned projects

• Preferred: Second Language a plus: Spanish

• Preferred: Familiar with Excel/Word/Outlook/PPT/MS Teams/JIRA/Salesforce/Confluence

• Preferred knowledge of database strategy, basic networks concepts (i.e., DNS, shares, privileges)

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Learn more about the LexisNexis Risk team and how we work

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .

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Please read our Candidate Privacy Policy .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights .

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

• Ability to multitask in and navigate between screens efficiently while assisting customers
• Comfortable in a fast-paced environment
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a criminal background

• Handle inbound customer service calls
• Drive customer satisfaction through voice, chat and email communication
• Navigate multiple systems and tools
• Recommend product solutions for unique customer needs

• Pay: $16/hr with opportunities up to $19+!
• 100% paid training
• Dedicated time for skill development
• Benefits including medical, dental, life, and vision insurance
• Employee Assistance Program (EAP)
• 401k retirement plan with company match
• Employee discounts
• Referral bonuses
• Internal Mobility (84% of our managers are promoted within)