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Housekeeper

The Holiday Inn Express is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!

Shift: 1st - Part Time; Weekend availability required

Starting Wage: $16/hour - based on experience PLUS $2/hour increase for weekend hours worked (weekend hours are: Friday 3:00pm until Sunday 11:59pm)

As a Housekeeper you would be responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following Suburban Inns' Core Values and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Benefits Include:

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Advancement and professional growth opportunities
• Monetary recognition program
• Monetary referral program
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions:

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Communicate regularly with the Executive or Assistant Executive Housekeeper
• When rooms are cleaned
• To ensure all early outs, late check outs, etc. are taken care of accordingly
• Report any special room issues (i.e., damage, smoke, pets, etc.)
• Report all missing or broken items and lost and found items
• Inspect rooms for safety and report any maintenance issues to the Executive or Assistant Executive Housekeeper
• Assist in keeping all storage rooms organized
• Stock housekeeping carts with supplies and amenities needed throughout the shift
• Clean rooms according to Suburban Inns and brand standards
• Scrub floor, shower, bathtub, sink, and toilet in bathroom
• Remove all used guest amenities, linens, and garbage
• Restock amenities (i.e. coffee, soap, shampoo, etc.)
• Make beds while checking for damaged or stained linen at the same time
• Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e. wall fixtures, windowsills, vents, etc.)
• Vacuum entire bedroom and hallway outside the room
• Complete extra tasks assigned (hallways, storage, extra items)
• Return roll-aways and cribs with fresh linen to the appropriate storage rooms
• Transport all dirty laundry to the laundry room. Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate
• Ensure that all standards set by Suburban Inns and brand are being followed at all times, while also maintaining a minimum of 45 minutes per room.
• Follow all Suburban Inns Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements:

• Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
• Formal Education and Job-Related Experience: None
• License, Training, and/or Certification Required: Hazcom Training, Bloodborne Pathogen Training (may be completed upon hire)

Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Uniform and Appearance Guidelines:

• Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member
• Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor

**JOB OVERVIEW:**
Manage the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
**DUTIES AND RESPONSIBILITIES:**
+ Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures.
+ Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
+ Ensure all colleagues are properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
+ Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Ensure that colleagues are advised of deficiencies and instructed on corrective action.
+ Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s).
+ Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
+ Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
+ Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
+ Conduct pre-shift meetings/huddles and review all information pertinent to the day's activities.
+ Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
+ Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Relations, Maintenance, and Food and Beverage
Interact with outside contacts:
+ Guests - to ensure their total satisfaction
+ Vendors/Contractors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
+ Regulatory agencies - regarding safety and compliance matters
+ other contacts as needed (Professional organizations, community groups, local media)
+ May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
+ May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
+ May serve as "manager on duty" as required.
+ May assist with other duties as assigned.
**ACCOUNTABILITY:**
This is the top job in the housekeeping department. Typically manages 15-30 colleagues in a full-service, extended stay hotel which may include multiple sites and facilities, and many VIP and key guests.
**QUALIFICATIONS AND REQUIREMENTS:**
High School Diploma or equivalent plus four years housekeeping/laundry experience preferably in a hotel of similar size and complexity and including supervisory experience. Some college preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
+ Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
+ Frequently standing up and moving about the facility
+ Frequently handling objects and equipment to maintain the facility
+ Frequently bending, stooping, and kneeling
Other:
+ Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, colleagues and third parties that reflects highly on the hotel, the brand and the Company.
+ Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
+ Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
+ Problem solving, reasoning, motivating, organizational and training abilities are used often.
+ May be required to work nights, weekends, and/or holidays.
The salary range for this role is $54,400.00 to $87,195.00. This range is only applicable for jobs to be performed in Joint Base Lewis-McChord, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees.
You can apply for this role through the link below (or through internal career site if you are a current employee).
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Job Description

Job Description

 

The Holiday Inn Express is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry!

* Shift: 1st-   Part Time; Weekend availability  required
* Starting Wage: $16/hour  - based on experience PLUS $2/hour increase for weekend hours worked (weekend hours are: Friday 3:00pm until Sunday 11:59pm)

As a Housekeeper you would be responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following Suburban Inns’ Core Values and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Benefits Include:

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Advancement and professional growth opportunities
• Monetary recognition program
• Monetary referral program
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions:

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Communicate regularly with the Executive or Assistant Executive Housekeeper
  • When rooms are cleaned
  • To ensure all early outs, late check outs, etc. are taken care of accordingly
  • Report any special room issues (i.e., damage, smoke, pets, etc.)
  • Report all missing or broken items and lost and found items
• Inspect rooms for safety and report any maintenance issues to the Executive or Assistant Executive Housekeeper
• Assist in keeping all storage rooms organized
• Stock housekeeping carts with supplies and amenities needed throughout the shift
• Clean rooms according to Suburban Inns and brand standards
  • Scrub floor, shower, bathtub, sink, and toilet in bathroom
  • Remove all used guest amenities, linens, and garbage
  • Restock amenities (i.e. coffee, soap, shampoo, etc.)
  • Make beds while checking for damaged or stained linen at the same time
  • Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e. wall fixtures, windowsills, vents, etc.)
  • Vacuum entire bedroom and hallway outside the door to the room
  • Complete extra tasks assigned (hallways, storage, extra items)
• Return roll-aways and cribs with fresh linen to the appropriate storage rooms
• Transport all dirty laundry to the laundry room. Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate
• Ensure that all standards set by Suburban Inns and brand are being followed at all times, while also maintaining a minimum of 45 minutes per room.
• Follow all Suburban Inns Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements:

• Minimum Knowledge:  Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
• Formal Education and Job-Related Experience: None
• License, Training, and/or Certification Required: Hazcom Training, Bloodborne Pathogen Training (may be completed upon hire)

• Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Uniform and Appearance Guidelines:

• Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member
• Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor

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**Job Overview:**
As a room attendant you will clean guest rooms and/or suites in a timely manner to ensure total guest satisfaction.
**Duties and Responsibilities:**
Clean and service assigned rooms/areas according to IHG standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash etc. May include cleaning of kitchen area, this will include stove, refrigerators and coffee makers.
Response to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Notify when service is completed to supervisor so room may be sold or occupied.
Report any damage or unsafe conditions to supervisor
Report, turn in, and log all lost and found items according to IHG procedures.
Promote Teamwork and quality service through daily communication and coordination with other departments.
May regularly assist with deep cleaning projects
May assist with other duties assigned
**Will have to work outside in different weather elements**
**Will have to work weekends and Holidays**
**Qualifications and Requirements:**
Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English is preferred.
**This job requires ability to perform the following:**
Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds.
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, and kneeling, walking up and down stairs.
We'll reward all your hard work with a great pay and benefits - including a uniform, great room discount and superb training.
**Pay: $17.75 hourly**
**Benefits include a 401 K and Vacation, wellness and sick time**
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
We need people like you to make a difference and create exceptional experiences every single day. Don't just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**DUTIES AND RESPONSIBILITIES:**
Assist with scheduling and room assignments to ensure proper coverage.
Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Control expenses and minimize waste within all areas of housekeeping.
Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
Promote teamwork and quality service through daily communication and coordination with other departments.
May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
Report, turn in, and/or log all lost and found items according to established procedures.
May regularly assist with deep cleaning projects.
May assist with other duties as assigned.
**Qualifications and Requirements:**
Must have valid drivers license.
High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, and kneeling
**Other:**
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
Basic mathematical skills are used occasionally.
**Will be required to work weekends, and/or holidays.**
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.
**What we Offer:**
**Exceptional pay at $19.53 per hour**
**Medical, Vision,Dental,401K,Vacation Pay and Personal time**
**IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans**
We need people like you to make a difference and create exceptional experiences every single day. Don't just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Assist in managing the day-to-day activities of hotel operations to ensure guest satisfaction and maximize hotel profitability. Serve as the General Manager in his/her absence.
Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert General Manager of potentially serious issues.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
Assist General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and manage hotel operations for all or some of the following areas:
Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
Food and Beverage, which may include Breakfast and/or Sundowner functions, to ensure standards of operation and quality and guest satisfaction are maintained.
Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel; establish and implement procedures to ensure routine inspections of all guest rooms/suites and public areas to ensure guest rooms/suites, linens, public restrooms, lobby areas, and furnishings, fixtures, and equipment, etc. are clean and/or in good repair. Ensure preventative maintenance programs are in place to protect the physical assets.
Foster positive employee relations and reconcile time edits and payroll administration in compliance with wage and hour regulations.
Ensure guest convenience store, e.g., Convenience Court, Bridgemart, etc. is stocked and maintained in an orderly and appealing manner. Monitor inventory and order replenishments in a timely and efficient manner.
Monitor and report variances against budget, and control labor costs and other expenses.
Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.
Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Perform other duties as assigned.
Serve as Manager on Duty as assigned.
What We Need from You -
Must have the legal right to work in this country.
Must reside in the U.S. and be ready for in-person interviews when applying.
In the hotel industry we cater for our guests needs 24 hours a day, 7 days a week. The nature of the hospitality industry requires its team members to sometimes be available for different shifts to meet expectations of our hotel guests. This may include different shifts, days of the week and public holidays and weekends.
Bachelor's degree in Hotel Administration, Business Administration, or equivalent and three years hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience.
Previous extended stay experience or experience in a hotel of similar size and complexity preferred. Must speak fluent English. Other languages preferred.
Preferred Skills/Experience:
Bilingual, multi-property, and strong housekeeping skills are a plus!
This job requires ability to perform the following:
Frequently standing and moving about the facilities
Carrying or lifting items weighing up to 25 pounds
Using a keyboard to generate correspondence, reports, etc.
Handling objects, products, and equipment
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving, and receiving instructions, and training.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Ability to travel to attend workshops, conferences, etc.
What we Offer ─
We'll reward all your hard work with a great salary and benefits - including a great room discount and superb training.
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care and notice the little things that make a difference to guests as well as always looking for ways to improve.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
The below range is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in CA, CO, NJ, NY, WA, HI, IL, MN, VT, MA.
The salary range for this role is $70,000.00 to $82,000.00
We need people like you to make a difference and create exceptional experiences every single day. Don't just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Job Overview:**
Check-in/out hotel guests in a timely manner and professional manner; process all payments according to established procedures.
**Duties and Responsibilities:**
Welcome guest in a friendly, prompt and professional manner. Answer phones in a prompt and courteous manner
Register guests, issue room keys, provide information on hotel services and room locations
Up-sell rooms where possible to maximize hotel revenue
Accurately process all cash/credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction
Book routinely guest reservations for individuals/groups that are requested either by phone or from within the hotel; process cancellations, revisions and information updates on changes
Promote Teamwork and quality service through daily communications with other departments
Perform other duties as assigned including guest room tours, concierge services, special guest requests etc.
**Qualifications and Requirements:**
High school diploma or equivalent, plus one year front desk/guest service experience preferred. Must speak fluent English.
**This job requires ability to perform the following:**
Frequently standing up behind front desk
Carrying or lifting items weighing up to 50 pounds
Handling objects, projects and computer equipment and use key boards to make reservations
Communication skills are utilized a significant amount of time when interacting with guests and employees
**Reading and writing abilities are used often**
**Basic math skills are used often**
**Will have to work weekends, nights and/or holidays**
We'll reward all your hard work with a great pay and benefits - including a uniform, great room discount and superb training.
**Pay: $17.75 hourly**
**Benefits include 401K and wellness and sick time**
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
Not Applicable to Colorado Applicants
We need people like you to make a difference and create exceptional experiences every single day. Don't just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Role Purpose**
Great restaurant memories come from many places. The sights, sounds, scents and as importantly the food. As Cook / Commis Chef, your passion for presentation and dedication to delivering flavour will complete each guest's experience. By taking pride in your workspace, keeping your standards high, and giving our menu the benefit of your expertise, you'll create some of our guests' most lasting memories.
**Key Accountabilities**
+ Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you'll turn our high standards into memorable meals for every guest.
+ Own your kitchen - keep on top of supplies and equipment, and minimise waste.
+ Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents.
+ Help create a safe space by following our safety procedures and wearing necessary protective equipment.
+ Be cleaner than clean - meet or exceed local cleanliness and hygiene laws.
+ Help with washing up and other kitchen duties when needed.
+ Give guests a better experience by helping with any queries or advice
+ Wear your uniform with pride.
+ Take on other ad-hoc duties when the whole team needs to pull together.
**Key Skills & Experiences**
+ Strong - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
+ Literate - you'll need a good grasp of reading, writing and basic maths.
+ Flexible - night, weekend and holiday shifts are all part of the job.
+ Compliant - as well as meeting local laws on food handling and serving alcohol, you'll be above the minimum age required and fluent in the local language.
+ Articulate - a great communicator, you'll be warm, welcoming and easy to talk to.
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

The opportunity

Delaware North Parks and Resorts is hiring a seasonal Dishwasher to join our team at Holiday Inn Squire Resort in Tusayan, Arizona. Ensuring the health and safety of guests through exceptional standards of cleanliness, both in the kitchen and food and beverage serving equipment, is the core of this role. Apply now to get on board and collaborate with our team members, creating memorable experiences for our guests.

Pay $14.70 - $4.70 / hour

Information on our comprehensive benefits package can be found at whatweoffer.

What we offer

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• 50% off food in onsite restaurants
• 20% off retail and grocery items
• Monthly team member appreciation events
• Referral bonus – earn $2 0 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Life at the Grand Canyon

Looking for a job that will take you far? Join our team at The Squire at the Grand Canyon, a Holiday Inn Resort, located only minutes away from the South Rim. Enjoy the small town life in Tusayan with the unique experience of being near one of the world's most iconic natural wonders.

• Variety of low cost housing available starting at 56/ week including wi-fi, satellite TV, and all utilities
• Free laundry facilities
• Free use of pool, workout facilities, and other resort amenities including bowling alley
• Free access to Grand Canyon National Park with seasonal shuttle to and from the park
• Seasonal shuttle to Flagstaff
• Easy access to activities including hiking trails, river tours, star-gazing, museums, and the Bearizona Wildlife Park

What will you do?

• Using hands or a dishwasher to clean dishes, glassware, pots, pans, flatware, and kitchen items, ensuring all sanitizer levels on dish machines and pot sinks are at the specific requirements for health standards
• Store clean dishes, utensils, and cooking equipment
• Clean work area including equipment, floors, walls, and cooking area, keeping the kitchen wares storage organised
• Remove trash from the dish room and transport it to the dumpster, as well as clean and sanitize the garbage cans

More about you

• Ability to understand and follow directions
• Capacity to work cooperatively with others
• No experience required

Physical requirements

• Must be able to carry up to 50 lbs, placing items above and below head height
• Standing, walking, bending for the duration of the shift, occasionally pushing and pulling to move equipment, mops, and brooms
• Exposed to variable temperatures 

Shift details

Days
Evenings
Holidays
Split shift
Weekends
OT as needed

Who we are

The Squire at the Grand Canyon, a Holiday Inn Resort, is a premier destination for guests visiting the South Rim. Just minutes from the Grand Canyon, the resort features modern amenities, multiple dining options, and a welcoming atmosphere. Join a team dedicated to creating memorable experiences in one of the world’s most iconic locations.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

$14.70 - $14.70 / h ur