14,822 Presales Support jobs in the United States

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring SECURITY and scalability across public, private, and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Location: Remote (with flexibility to support global client engagements, especially across the Americas region). Candidates located within 25 miles of a DXC office will be required to work onsite 2-3 times per week.

Job Overview: This strategic SAP leadership role focuses on presales support for SAP Applications Management Services (AMS). The candidate will be responsible for shaping and positioning AMS offerings to meet client needs, driving solution design, and integrating SAP services into broader enterprise transformation initiatives. The role requires deep SAP expertise, strong client engagement skills, and the ability to influence portfolio growth through market insights and multi-portfolio alignment.

Essential Job Functions

Core Responsibilities

• Lead presales efforts for SAP AMS opportunities, including solutioning, proposal development, and client presentations.

• Collaborate with sales, delivery, and technical teams to design scalable, cost-effective AMS solutions tailored to client environments.

• Ensure alignment of proposed services with client expectations, contractual obligations, and delivery capabilities.

• Support transition planning and readiness assessments for AMS engagements.

ITSM and Operational Support

• Incorporate ITSM principles into AMS solution design, including incident, change, and release management frameworks.

• Ensure proposed AMS models support SLA adherence, service continuity, and operational excellence.

• Advise on governance structures and escalation protocols for AMS delivery.

Strategic and Advisory Functions

• Analyze market trends and client buying behaviors to shape AMS offerings and go-to-market strategies.

• Integrate SAP AMS services with other enterprise offerings (e.g., cloud, data, security) for multi-portfolio pursuits.

• Contribute to portfolio development by identifying growth opportunities and influencing roadmap decisions.

• Maintain strong relationships with SAP ecosystem partners and internal stakeholders to align on innovation and delivery strategy.

Collaboration and Leadership

• Act as a trusted advisor to clients during the presales cycle, articulating the value of AMS and SAP capabilities.

• Lead cross-functional teams during pursuit cycles, ensuring cohesive messaging and solution integrity.

• Mentor junior solution architects and presales consultants in SAP AMS methodologies and client engagement best practices.

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Systems, Business, or related field.

• 10+ years of SAP experience, with a focus on AMS, presales, and solution architecture.

• Proven success in client-facing roles involving SAP service positioning and deal shaping.

• Deep understanding of SAP technologies, including S/4HANA, RISE, and BTP.

• Experience integrating SAP services into broader enterprise transformation programs.

Preferred Qualifications

• Advanced degree or certifications (e.g., PMP, MBA, SAP Solution Architect).

• Experience with multi-portfolio pursuits and cross-domain solutioning.

• Familiarity with ITSM platforms (e.g., ServiceNow) and AMS delivery models.

• Bilingual (Spanish/English) skills are desired.

Work Environment

• Remote (with flexibility to support global client engagements, especially across the Americas region). Candidates located within 25 miles of a DXC office will be required to work onsite 2-3 times per week.

• Fast-paced, collaborative environment with a mix of strategic and tactical responsibilities.

• Requires engagement across time zones and coordination with diverse stakeholder groups.

• Opportunity to influence portfolio strategy and shape client transformation journeys.

Must be legally authorized to work in the United States without requiring sponsorship now or in the future

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link (

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email ( ) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

**Job Description:**
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring SECURITY and scalability across public, private, and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
**Location:** Remote (with flexibility to support global client engagements, especially across the Americas region). **Candidates located within 25 miles of a DXC office will be required to work onsite 2-3 times per week.**
**Job Overview:** This strategic SAP leadership role focuses on presales support for SAP Applications Management Services (AMS). The candidate will be responsible for shaping and positioning AMS offerings to meet client needs, driving solution design, and integrating SAP services into broader enterprise transformation initiatives. The role requires deep SAP expertise, strong client engagement skills, and the ability to influence portfolio growth through market insights and multi-portfolio alignment.
**Essential Job Functions**
**Core Responsibilities**
+ Lead presales efforts for SAP AMS opportunities, including solutioning, proposal development, and client presentations.
+ Collaborate with sales, delivery, and technical teams to design scalable, cost-effective AMS solutions tailored to client environments.
+ Ensure alignment of proposed services with client expectations, contractual obligations, and delivery capabilities.
+ Support transition planning and readiness assessments for AMS engagements.
**ITSM and Operational Support**
+ Incorporate ITSM principles into AMS solution design, including incident, change, and release management frameworks.
+ Ensure proposed AMS models support SLA adherence, service continuity, and operational excellence.
+ Advise on governance structures and escalation protocols for AMS delivery.
**Strategic and Advisory Functions**
+ Analyze market trends and client buying behaviors to shape AMS offerings and go-to-market strategies.
+ Integrate SAP AMS services with other enterprise offerings (e.g., cloud, data, security) for multi-portfolio pursuits.
+ Contribute to portfolio development by identifying growth opportunities and influencing roadmap decisions.
+ Maintain strong relationships with SAP ecosystem partners and internal stakeholders to align on innovation and delivery strategy.
**Collaboration and Leadership**
+ Act as a trusted advisor to clients during the presales cycle, articulating the value of AMS and SAP capabilities.
+ Lead cross-functional teams during pursuit cycles, ensuring cohesive messaging and solution integrity.
+ Mentor junior solution architects and presales consultants in SAP AMS methodologies and client engagement best practices.
**Qualifications and Experience**
+ Bachelor's degree in Computer Science, Information Systems, Business, or related field.
+ 10+ years of SAP experience, with a focus on AMS, presales, and solution architecture.
+ Proven success in client-facing roles involving SAP service positioning and deal shaping.
+ Deep understanding of SAP technologies, including S/4HANA, RISE, and BTP.
+ Experience integrating SAP services into broader enterprise transformation programs.
**Preferred Qualifications**
+ Advanced degree or certifications (e.g., PMP, MBA, SAP Solution Architect).
+ Experience with multi-portfolio pursuits and cross-domain solutioning.
+ Familiarity with ITSM platforms (e.g., ServiceNow) and AMS delivery models.
+ Bilingual (Spanish/English) skills are desired.
**Work Environment**
+ Remote (with flexibility to support global client engagements, especially across the Americas region). Candidates located within 25 miles of a DXC office will be required to work onsite 2-3 times per week.
+ Fast-paced, collaborative environment with a mix of strategic and tactical responsibilities.
+ Requires engagement across time zones and coordination with diverse stakeholder groups.
+ Opportunity to influence portfolio strategy and shape client transformation journeys.
**Must be legally authorized to work in the United States without requiring sponsorship now or in the future**
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
**If you are an applicant from the United States, Guam, or Puerto Rico**
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link ( Accommodations**
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email ( ) .
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._

**Job Description:**
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring SECURITY and scalability across public, private, and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
**Location:** Remote (with flexibility to support global client engagements, especially across the Americas region). **Candidates located within 25 miles of a DXC office will be required to work onsite 2-3 times per week.**
**Job Overview:** This strategic SAP leadership role focuses on presales support for SAP Applications Management Services (AMS). The candidate will be responsible for shaping and positioning AMS offerings to meet client needs, driving solution design, and integrating SAP services into broader enterprise transformation initiatives. The role requires deep SAP expertise, strong client engagement skills, and the ability to influence portfolio growth through market insights and multi-portfolio alignment.
**Essential Job Functions**
**Core Responsibilities**
+ Lead presales efforts for SAP AMS opportunities, including solutioning, proposal development, and client presentations.
+ Collaborate with sales, delivery, and technical teams to design scalable, cost-effective AMS solutions tailored to client environments.
+ Ensure alignment of proposed services with client expectations, contractual obligations, and delivery capabilities.
+ Support transition planning and readiness assessments for AMS engagements.
**ITSM and Operational Support**
+ Incorporate ITSM principles into AMS solution design, including incident, change, and release management frameworks.
+ Ensure proposed AMS models support SLA adherence, service continuity, and operational excellence.
+ Advise on governance structures and escalation protocols for AMS delivery.
**Strategic and Advisory Functions**
+ Analyze market trends and client buying behaviors to shape AMS offerings and go-to-market strategies.
+ Integrate SAP AMS services with other enterprise offerings (e.g., cloud, data, security) for multi-portfolio pursuits.
+ Contribute to portfolio development by identifying growth opportunities and influencing roadmap decisions.
+ Maintain strong relationships with SAP ecosystem partners and internal stakeholders to align on innovation and delivery strategy.
**Collaboration and Leadership**
+ Act as a trusted advisor to clients during the presales cycle, articulating the value of AMS and SAP capabilities.
+ Lead cross-functional teams during pursuit cycles, ensuring cohesive messaging and solution integrity.
+ Mentor junior solution architects and presales consultants in SAP AMS methodologies and client engagement best practices.
**Qualifications and Experience**
+ Bachelor's degree in Computer Science, Information Systems, Business, or related field.
+ 10+ years of SAP experience, with a focus on AMS, presales, and solution architecture.
+ Proven success in client-facing roles involving SAP service positioning and deal shaping.
+ Deep understanding of SAP technologies, including S/4HANA, RISE, and BTP.
+ Experience integrating SAP services into broader enterprise transformation programs.
**Preferred Qualifications**
+ Advanced degree or certifications (e.g., PMP, MBA, SAP Solution Architect).
+ Experience with multi-portfolio pursuits and cross-domain solutioning.
+ Familiarity with ITSM platforms (e.g., ServiceNow) and AMS delivery models.
+ Bilingual (Spanish/English) skills are desired.
**Work Environment**
+ Remote (with flexibility to support global client engagements, especially across the Americas region). Candidates located within 25 miles of a DXC office will be required to work onsite 2-3 times per week.
+ Fast-paced, collaborative environment with a mix of strategic and tactical responsibilities.
+ Requires engagement across time zones and coordination with diverse stakeholder groups.
+ Opportunity to influence portfolio strategy and shape client transformation journeys.
**Must be legally authorized to work in the United States without requiring sponsorship now or in the future**
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
**If you are an applicant from the United States, Guam, or Puerto Rico**
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link ( Accommodations**
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email ( ) .
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._

Needing to interview and hire someone ASAP!
Job Description
This position is located in Lansing!
+ This person will be required to answer calls quickly and assist customers with their needs.
+ These customers will be calling about insurance questions, what products they are eligible for, what costs will look like, etc.
+ Someone with Medical / Insurance customer service experience would be a perfect fit, but it is not necessary.
+ Hours are 8:30 to 5pm and 830-430pm on Fridays.
Daily Job Duties:
+ Will coordinate the schedule for the clinical staff.
+ Will verify insurance information and obtain the necessary authorizations and referral forms.
+ Will process the orders in the computer system along with maintaining a current status on orders to be processed.
+ File customer orders.
+ Will discharge patients promptly and courteously and file medical records.
+ Will prep all doc's for imaging as well.
+ Keep in mind that patients are of all ages and this location specializes in Prosthetic, Orthopedics and Mastectomies.
+ They do have scheduled appointments but a lot of walk ins. Average, 30 per day.
+ 50/50 phone work, answering, scheduling, verification, ordering, VS clerical duties.
Skills
CSR, Customer Service, customer service representative, computer skills, medical, insurance, sales, call center, retail, store
Qualifications:
Must haves for long term opening:
- Smiley, Friendly, bubbly, extrovert.
- Dealing with stressful situations: upset patients, right when they walk in the door. 20% of patients. Sick, stress out, mentally challenged people.
- Ability to provide customer service to patents and make them feel welcomed.
- Ability to have a thick skin due to some of the conversations being difficult or with people that are generally unhappy.
- Ability to learn the software system so basic computer skills are in order.
- Reliable and solid attendance.
Nice to Haves:
- Medical or Insurance verification customer service experience. Big Plus!
- Anyone who has worked in the DME industry would be great.
- Face to Face customer service experience is a BIG plus because that can be harder to handle compared to over the phone.
#priorityeast
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lansing,MI.
Application Deadline
This position is anticipated to close on Sep 5, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking **Customer Support Representatives** to work at a **top pharmaceutical client** in **Rochester, New York** . Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
**Salary/Pay Rate/Compensation:**
+ $18.00 per hour
+ M-F, **9 AM to 5:30 PM**
**Why you should apply to be an Customer Support Rep:**
+ Join a leading pharmaceutical company known for its commitment to quality and accuracy.
+ Opportunity for **temp-to-perm** assignment, providing job stability and growth potential.
+ Work in a supportive environment that values customer service and teamwork.
+ Flexible work schedule with potential adjustments to meet business needs.
**What's a typical day as an Order Processing Specialist? You'll be:**
+ Managing order processing and open management tasks, ensuring timely and accurate order fulfillment.
+ Supporting customer service inquiries and processing orders via email and phone.
+ Entering orders into PeopleSoft with a high degree of accuracy, as 75% of the work is offline.
**This job might be an outstanding fit if you:**
+ Have a **High School Diploma** (required); some college experience is preferred.
+ Are detail-oriented and possess strong organizational skills to handle multiple tasks efficiently.
+ Are available to work from **9 AM to 5:30 PM** , with flexibility to adjust hours as needed.
**What happens next**
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an **Customer Support Rep** today!
**#GRACE**
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Job Description

Job Description

Job Posting TitleCustomer Support

Job Description

Job Title: Customer Care Representative
Company: EcoWater of Southern California
Location: Vista, CA

Overview:
At EcoWater of Southern California, we are committed to delivering exceptional service and fostering a workplace culture built on accountability, respect, and teamwork. As a Customer Care Representative, you will be the frontline voice of our company, ensuring that each customer interaction is handled with care, professionalism, and a solutions-oriented mindset. You will embody our values of integrity, responsibility, and positive contribution to the team dynamic.

Key Responsibilities:

• Customer Interaction:
  Handle customer inquiries, complaints, and service requests with a positive, empathetic, and solutions-focused approach. Ensure all communication is clear, professional, and reflects our brand values.

  • Take full ownership of the customer experience, from start to finish, ensuring customer satisfaction and timely resolution of issues.

• Team Collaboration:
  Actively contribute to a supportive and inclusive team environment. Engage in open and respectful communication, offer help when needed, and seek feedback to improve both personal and team performance.

  • Embrace a "we, not me" mindset, recognizing that each team member's actions impact the entire group.

• Professional Responsibility:
  Demonstrate accountability by taking responsibility for your words, actions, and their impact on others. When mistakes happen, own them and focus on solutions rather than blame.

  • Maintain a high level of integrity in all interactions, both internally and externally, adhering to company policies and ethical standards.

Mindset and Behavior:
Show up with a positive, growth-oriented mindset, ready to contribute and learn. Be adaptable and open to change, as we continually strive to improve our processes and customer service delivery.

• Display resilience and professionalism in high-pressure situations, maintaining composure and focusing on constructive outcomes.

• Communication and Language:
  Use clear, concise, and respectful language in all interactions. Avoid negative or passive-aggressive communication. Strive to resolve conflicts with empathy and understanding, considering how your words impact others.

  • Practice active listening to ensure full comprehension of customer and team needs before responding or taking action.

• Cultural Contribution:
  You are not just filling a role but contributing to our company's culture of excellence. Bring your best self to work every day, be mindful of your energy and attitude, and recognize that how you show up influences others.

  • Encourage a culture of continuous improvement by sharing insights, offering constructive feedback, and being open to feedback from others.

Qualifications:

• Proven experience in customer service or a related field.

• Strong communication and problem-solving skills.

• Ability to work collaboratively in a fast-paced team environment.

• A proactive, positive attitude with a focus on accountability and continuous improvement.

• High emotional intelligence, with the ability to manage interpersonal interactions professionally and empathetically.

• Comfortable with technology and the ability to learn new systems quickly.

Job Description

Job Description

Customer Care & Support Representative Veterinary or Healthcare Experience Preferred

Job Type:

Full-time

About the Role:

We are seeking a dedicated Customer Care & Support Representative to join our dynamic team. In this role, you will be the front-line support for both veterinary and consumer customers, handling inbound calls, emails, chats, and social media inquiries. Ideal candidates will bring prior experience working in the veterinary or healthcare industry and thrive in a fast-paced, service-oriented environment.

Key Responsibilities:

• Respond to inbound calls, emails, chats, and social media messages professionally and efficiently
• Promote monthly specials and staff programs during veterinary clinic calls
• Upsell and promote new products as appropriate
• Process customer orders and returns accurately
• Set up new accounts in SAP, verifying appropriate credentials for veterinary or healthcare professionals
• Manage premium requests and track order fulfillment and backorders
• Maintain up-to-date product and program knowledge
• Escalate inquiries to the appropriate team or supervisor when necessary
• Address after-hours voicemail messages in a timely manner
• Support special programs (e.g., IAADP, Guide Dog Foundations, Vet Student Program)
• Cross-train within the department and contribute to team productivity
• Complete assigned projects by deadlines
• Collaborate effectively with other departments

Preferred Experience:

• Veterinary, pet health, or healthcare company experience strongly preferred
• Familiarity with veterinary terminology or products is a plus

Requirements:

• High School diploma or GED required
• Minimum 2 years of professional customer service experience, preferably in a call center environment
• Strong communication skills (verbal and written)
• Detail-oriented with excellent organizational and multitasking skills
• Proficiency in Microsoft Office Suite
• Experience with SAP and/or Imagic is a plus
• Must be dependable with regular attendance and the ability to work in a team setting

Why Vagaro? At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. Our culture is built on innovation, continuous learning, and a passion for making a positive impact. We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to excellence. Plus, we know how to have fun while getting the job done!

What You'll Be Doing:

We're seeking enthusiastic, customer-focused problem-solvers to join our team as Technical Support Agents. If you're experienced in troubleshooting SaaS applications and hardware add-ons and enjoy helping customers, Vagaro could be your next exciting opportunity!

This is an onsite position based in Pleasanton, CA.

Why You'll Love Working Here:

• Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses

• Generous Vacation & Sick: 15 accrued days, plus 10 company holidays annually.

• Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family.

• Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through Tickets At Work and LifeMart.

• Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments.

• Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription.

• Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account to master new skills.

• Financial Security: 401k program with 4% matching and optional life/supplemental insurance.

• Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized!

Your Impact:

• Provide reliable and effective support for the Vagaro web platform, associated hardware, and billing inquiries

• Troubleshoot, resolve, and document customer issues via phone, chat, and email

• Work within service level goals and guidelines in a high-volume support center

• Replicate and escalate issues to the appropriate internal Vagaro team

• Draft support content and customer resources as needed

• Become a subject matter expert on the Vagaro platform and related support tools

• Serve as a main point-of-contact for technical escalations and specific Vagaro product features

• Assist team members and other Vagaro staff to reach KPIs and goals

• Other duties as assigned.

What You Bring:

• Proven reliability and teamwork skills

• Expertise in troubleshooting web applications, common browsers, and basic hardware issues on PC, Mac, iOS, and Android platforms

• Ability to provide detailed public-facing and internal case notes

• Strong written and verbal communication skills, with a typing speed of over 50 WPM

• Minimum of two years' front-line, high-volume support/call center experience

• Ability to work within common support metric goals and KPIs, e.g., SL, ASA, AHT

• Experience in SaaS support, with fast mastery of the Vagaro platform, including hardware

• Patience, empathy, and the ability to defuse difficult situations

• Flexibility to work on weekends and holidays

What Sets You Apart:

• Experience with CRM tools (e.g., Zendesk) and IVRs

• Support experience in the health, beauty, and wellness industries

• Prior save and retention experience in a support organization

• Knowledge of HTML/XML and page source troubleshooting, specifically with widget code

Equal Opportunity Employer:

Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.

Privacy Policy:

Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here ( By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.

Vagaro is an E-Verify employer. Learn more at (

Learn More About Vagaro:

Visit us at vagaro.com/pro ( and vagaro.com ( to learn more.

Job DescriptionJob DescriptionCompany Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

Palo Alto Networks is looking for an experienced enterprise support delivery manager. You will be responsible for enabling customer success with our award-winning network security products. In this high growth business, scaling, optimization, dynamic spirit and sustained performance are the essentials. The Support Delivery team is a high-performance group of engineers supporting business critical customer environments. You will be responsible for the front line support delivery team and are expected to implement and optimize performance that will keep Palo Alto Networks at the forefront in the industry.

Your Impact

• Lead daily operations of a team of Technical Support Engineers in line with the organizational goals and objectives
• Provide customer support as a strategic differentiator for Palo Alto Networks, helping drive customer loyalty, reference ability and repeat business
• Ability to achieve the customer satisfaction goals, which is the single most important measurement of the support organization, and the best way to measure our ability to achieve our mission to “Make our customers successful
• Ensure that engineers have the resources and processes necessary to ensure success and performance through release cycles
• Mature and experienced guidance and direction to the team to deliver on goals and objectives and maximize engineer opportunity to exceed targets and earn rewards and recognition
• Provide appropriate technical and soft skills training and mentoring
• Ensure training is effectively addressing our goal to create a learning environment and maximizing customer satisfaction levels
• Create consistent onboarding training programs are used and delivered effectively
• Propagate Goals & Objectives - Set team goals in-line with overall organizational goals. Set specific goals for direct reports
• Perform annual reviews of all direct reports - set quarterly goals and provide regular feedback on performance with respect to agreed upon goals
• Customer Escalation Management, triage, prioritize issues, negotiate customer priorities and manage expectations
• Build strong working relationships with sales, customers, and partners

Qualifications

Your Experience 

• 8+ years in technical support, with at least 3 years experience in a management OR lead role in a TAC environment 
• Technical experience in the Endpoint and Cloud Security Industry is
• Proven work experience as a people manager
• Superior project management skills
• Demonstrated ability to effectively manage escalations of complex problems, prioritize a demanding workload, delegate appropriately, and deliver results under pressure
• Validated leadership skills including effective oral and written communication, performance management, issue/conflict resolution, negotiation, motivating others, forecasting, and planning
• Knowledge of Enterprise Endpoint  technologies, security and cutting-edge infrastructures
• Enterprise support and service delivery experience  

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $118000/YR - $191500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a . If you require assistance or accommodation due to a or special need, please contact us at  

Palo Alto Networks is an equal opportunity employer. We celebrate in our workplace, and all qualified applicants will receive consideration for employment without regard to , ancestry, , family or medical care leave, or expression, genetic information, marital status, medical condition, , physical or mental , political affiliation, protected veteran status, , , (including ), , or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.