13,688 Presales Support jobs in the United States
SAP Leader - Presales Support for Applications Management Services

Posted 2 days ago
Job Viewed
Job Description
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring SECURITY and scalability across public, private, and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
**Location:** Hybrid (with flexibility to support global client engagements, especially across the Americas region). **Candidates located within 25 miles of a DXC office will be required to work onsite 2-3 times per week.**
**Job Overview:** This strategic SAP leadership role focuses on presales support for SAP Applications Management Services (AMS). The candidate will be responsible for shaping and positioning AMS offerings to meet client needs, driving solution design, and integrating SAP services into broader enterprise transformation initiatives. The role requires deep SAP expertise, strong client engagement skills, and the ability to influence portfolio growth through market insights and multi-portfolio alignment.
**Essential Job Functions**
**Core Responsibilities**
+ Lead presales efforts for SAP AMS opportunities, including solutioning, proposal development, and client presentations.
+ Collaborate with sales, delivery, and technical teams to design scalable, cost-effective AMS solutions tailored to client environments.
+ Ensure alignment of proposed services with client expectations, contractual obligations, and delivery capabilities.
+ Support transition planning and readiness assessments for AMS engagements.
**ITSM and Operational Support**
+ Incorporate ITSM principles into AMS solution design, including incident, change, and release management frameworks.
+ Ensure proposed AMS models support SLA adherence, service continuity, and operational excellence.
+ Advise on governance structures and escalation protocols for AMS delivery.
**Strategic and Advisory Functions**
+ Analyze market trends and client buying behaviors to shape AMS offerings and go-to-market strategies.
+ Integrate SAP AMS services with other enterprise offerings (e.g., cloud, data, security) for multi-portfolio pursuits.
+ Contribute to portfolio development by identifying growth opportunities and influencing roadmap decisions.
+ Maintain strong relationships with SAP ecosystem partners and internal stakeholders to align on innovation and delivery strategy.
**Collaboration and Leadership**
+ Act as a trusted advisor to clients during the presales cycle, articulating the value of AMS and SAP capabilities.
+ Lead cross-functional teams during pursuit cycles, ensuring cohesive messaging and solution integrity.
+ Mentor junior solution architects and presales consultants in SAP AMS methodologies and client engagement best practices.
**Qualifications and Experience**
+ Bachelor's degree in Computer Science, Information Systems, Business, or related field.
+ 10+ years of SAP experience, with a focus on AMS, presales, and solution architecture.
+ Proven success in client-facing roles involving SAP service positioning and deal shaping.
+ Deep understanding of SAP technologies, including S/4HANA, RISE, and BTP.
+ Experience integrating SAP services into broader enterprise transformation programs.
**Preferred Qualifications**
+ Advanced degree or certifications (e.g., PMP, MBA, SAP Solution Architect).
+ Experience with multi-portfolio pursuits and cross-domain solutioning.
+ Familiarity with ITSM platforms (e.g., ServiceNow) and AMS delivery models.
+ Bilingual (Spanish/English) skills are desired.
**Work Environment**
+ Hybrid (with flexibility to support global client engagements, especially across the Americas region). Candidates located within 25 miles of a DXC office will be required to work onsite 2-3 times per week.
+ Fast-paced, collaborative environment with a mix of strategic and tactical responsibilities.
+ Requires engagement across time zones and coordination with diverse stakeholder groups.
+ Opportunity to influence portfolio strategy and shape client transformation journeys.
**Must be legally authorized to work in the United States without requiring sponsorship now or in the future**
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
**If you are an applicant from the United States, Guam, or Puerto Rico**
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link ( Accommodations**
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email ( ) .
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._
SAP Leader - Presales Support for Applications Management Services

Posted 16 days ago
Job Viewed
Job Description
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring SECURITY and scalability across public, private, and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
**Location:** Hybrid (with flexibility to support global client engagements, especially across the Americas region). **Candidates located within 25 miles of a DXC office will be required to work onsite 2-3 times per week.**
**Job Overview:** This strategic SAP leadership role focuses on presales support for SAP Applications Management Services (AMS). The candidate will be responsible for shaping and positioning AMS offerings to meet client needs, driving solution design, and integrating SAP services into broader enterprise transformation initiatives. The role requires deep SAP expertise, strong client engagement skills, and the ability to influence portfolio growth through market insights and multi-portfolio alignment.
**Essential Job Functions**
**Core Responsibilities**
+ Lead presales efforts for SAP AMS opportunities, including solutioning, proposal development, and client presentations.
+ Collaborate with sales, delivery, and technical teams to design scalable, cost-effective AMS solutions tailored to client environments.
+ Ensure alignment of proposed services with client expectations, contractual obligations, and delivery capabilities.
+ Support transition planning and readiness assessments for AMS engagements.
**ITSM and Operational Support**
+ Incorporate ITSM principles into AMS solution design, including incident, change, and release management frameworks.
+ Ensure proposed AMS models support SLA adherence, service continuity, and operational excellence.
+ Advise on governance structures and escalation protocols for AMS delivery.
**Strategic and Advisory Functions**
+ Analyze market trends and client buying behaviors to shape AMS offerings and go-to-market strategies.
+ Integrate SAP AMS services with other enterprise offerings (e.g., cloud, data, security) for multi-portfolio pursuits.
+ Contribute to portfolio development by identifying growth opportunities and influencing roadmap decisions.
+ Maintain strong relationships with SAP ecosystem partners and internal stakeholders to align on innovation and delivery strategy.
**Collaboration and Leadership**
+ Act as a trusted advisor to clients during the presales cycle, articulating the value of AMS and SAP capabilities.
+ Lead cross-functional teams during pursuit cycles, ensuring cohesive messaging and solution integrity.
+ Mentor junior solution architects and presales consultants in SAP AMS methodologies and client engagement best practices.
**Qualifications and Experience**
+ Bachelor's degree in Computer Science, Information Systems, Business, or related field.
+ 10+ years of SAP experience, with a focus on AMS, presales, and solution architecture.
+ Proven success in client-facing roles involving SAP service positioning and deal shaping.
+ Deep understanding of SAP technologies, including S/4HANA, RISE, and BTP.
+ Experience integrating SAP services into broader enterprise transformation programs.
**Preferred Qualifications**
+ Advanced degree or certifications (e.g., PMP, MBA, SAP Solution Architect).
+ Experience with multi-portfolio pursuits and cross-domain solutioning.
+ Familiarity with ITSM platforms (e.g., ServiceNow) and AMS delivery models.
+ Bilingual (Spanish/English) skills are desired.
**Work Environment**
+ Hybrid (with flexibility to support global client engagements, especially across the Americas region). Candidates located within 25 miles of a DXC office will be required to work onsite 2-3 times per week.
+ Fast-paced, collaborative environment with a mix of strategic and tactical responsibilities.
+ Requires engagement across time zones and coordination with diverse stakeholder groups.
+ Opportunity to influence portfolio strategy and shape client transformation journeys.
**Must be legally authorized to work in the United States without requiring sponsorship now or in the future**
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
**If you are an applicant from the United States, Guam, or Puerto Rico**
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link ( Accommodations**
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email ( ) .
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._
Application Engineer PreSales and Technical Support
Posted 9 days ago
Job Viewed
Job Description
Job Description
We build. We create impact.
As an Application Engineer in the North American team based in the US, you will strive for our positive impact on the Americas’ Industrial market:
- Partner and Customer Engagement:
- Engage with partners and their customers to understand their business objectives and technical requirements.
- Provide expert guidance on how our products and services can address specific market challenges.
- Conduct presentations and demonstrations to showcase proposed solutions.
- Train partners in becoming technology experts.
- Solution Design and Implementation:
- Translate business requirements into technical terms and lead the team in designing, building, and managing technology solutions.
- Build, lead, and federate teams around pre-sales and pilot projects, preparing solutions for deployment to independent customers and larger accounts.
- Technical Expertise:
- Be the technical and solution expert.
- Assist partners and end-users in customizing solutions to their needs and integrating their data into our Cloud.
- Train and support our partners and their customers during the solution lifecycle.
- Project Management:
- Manage partner & client communications as per the assigned responsibility in the project.
- Track and document every part of the customer's implementation and utilization of the solution.
- Technical Support:
- Support partners and their clients technically on both hardware and software solutions
- Problem analysis, reproduction of errors and coordination with the development team
Qualifications:
Qualifications
Qualifications we’re looking for.
- Experience:
- A minimum of 2+ years’ experience in a customer-facing role, preferably as an Application Engineer or similar Technical Pre-Sales role.
- Industry knowledge: Supply Chain experience would be a plus.
- Strong understanding of SaaS solutions
- Skills:
- Customer-centric at heart: every decision you make revolves around our customers and improving their experience.
- Strong critical thinking skills and adaptability to evolving technical landscapes.
- Technical Acumen: understanding and explaining technical concepts to both technical and non-technical audiences.
- Project management skills: managing deadlines and delivering tasks/projects on time.
- Abilities:
- Excellent verbal and written communication, with appropriate and logical structuring of thoughts process during discussion/ presentation
- Ability to consult with individuals across a wide variety of operational, functional, and technical disciplines and work within a virtual global team environment.
- Education:
- BA/BS in related field: Business, Marketing, Data Analytics, Computer Science or other STEM, Information Technology, Software Engineering.
- Spanish / French / German optional but would be a plus.
Additional Information.
Ability to travel based on the work you do, and the clients you serve (up to 50% of the time)
We innovate. We help communities thrive.
VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.
The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce & industry - together.
We feel supported. You will too.
VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:
-
Generous paid time off (PTO ): 35 days PTO to enable work/life integration and promote a culture of trust.
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Health & Wellness : Eligibility benefits plus retirement savings plans.
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Medical, dental, and vision insurance
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Life and disability coverage
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401(k) with employer match
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Paid time off and parental leave
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Financial future : While retirement savings plans vary by country, we help you plan for your future.
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Family-First Support : Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
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Hybrid work : Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
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Time off to volunteer and give back to your community.
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Career Growth: E-learning opportunities and workshops, and global mobility potential
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Commuting benefits : up to $100/month per employee for commuting expenses.
-
Philanthropy : Our company matches employee donations up to $00 per year for causes close to your heart.
Compensation :
Compensation
90,000 – $1 0,000 annually, depending on experience and qualifications.
This role is also eligible for a performance bonus.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation:
90,000- 90,000 per year
2026 Internship - Customer Support Sales (Sales Engineer)

Posted 1 day ago
Job Viewed
Job Description
**Description**
JOB SUMMARY :
To provide support to the field sales organization in the preparation of technical proposals and presentations. Researches competitive data for use in sales presentations and keeps division management informed of changes in our competition that may affect marketing and advertising strategies
JOB RESPONSIBILITIES :
+ Maintain a complete knowledge of competitive aircraft and their performance data. Requires the maintaining of competitive product information files and flight manuals
+ Translate performance data of various models into customer benefits and presents the aircraft to best advantage in development of various sales aids
+ Research competition to keep abreast of changes that affect our competitive posture
+ Performs data analysis and comparisons with a variety of competitive aircraft for field sales personnel
+ Accompany sales personnel on selected sales presentations, customer demonstration flights and other customer facing activities by providing as requested technical support and product comparisons for the prospective customer
+ Prepare meaningful reports for dissemination to the sales organization and management on new developments among competition and makes recommendations on methods to offset improvements through changes in propeller marketing strategy
+ Recommend and suggests potential areas of improvements in aircraft performance required to meet competition and increase sales
+ Provide technical performance data as required to use in advertising programs, brochures, and all sales aids
+ Translate all necessary technical data to the needs and requirements of the marketing support function
+ Provide sales support at trade shows and conventions as required
+ Keep current on customer attitudes through feedback from the sales force and tailor the sales engineering data for maximum effectiveness
+ Prepare aircraft ownership financial analysis studies for the owner and non-owner market providing annual cash flow analysis based on customer supplied data relating to a new aircraft purchase to provide customized cash flow projections for the retail salesperson
+ Attend s sales engineering related meetings and shows to gather competitive information and knowledge
**Qualifications**
EDUCATION / EXPERIENCE :
Pursuing Bachelor's Degree in aviation or related field
QUALIFICAT I ONS :
Excellent analytical and math skillsExperience working directly with customers and senior managementVery good communication skills, both written and verbalExcellent understanding and use of the Microsoft Office suite programs (Word, Excel, Access)High comfort level with learning and understanding new software programsA command of basic financial principlesAbility to manage time and work output while completing multiple projects/work assignments
Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.
Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks .
Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
**Recruiting Timeline:** Applications for this position will be accepted through October 31, 2025. The application window may be shortened or extended based on candidate flow and business needs. We encourage you to apply as soon as possible, and review the location for this role to ensure it aligns to your location preferences as all roles are on site at a Textron business unit.
**EEO Statement**
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
**Recruiting Company:** Textron Aviation
**Primary Location:** US-Kansas-Wichita
**Job Function:** Sales
**Schedule:** Full-time
**Job Level:** Individual Contributor
**Job Type:** Internship / Co-Op
**Shift:** First Shift
**Job Posting:** 09/01/2025, 12:00:00 AM
**Job Number:**
Customer Support Specialist (Customer Support Management)
Posted 1 day ago
Job Viewed
Job Description
Customer Support Specialist (Customer Support Management)
Company:
The Boeing Company
Boeing Global Services (BGS) is looking for a Entry Level Supply Chain Management Analyst based out of Dallas, TX.
Position Responsibilities:
- Ability to understand and analyze data and metrics as well as conduct root cause analysis and propose corrective actions while driving the supply chain for improvements
- Experience with data tools such as Tableau
- Strong problem-solving skills with a keen eye for detail and an ability to think critically in a high-tempo customer-centered environment
- Effectively communicate project status, updates, and potential issues to key stakeholders, ensuring transparency and alignment with organizational goals
- Develop and implement comprehensive project plans aligned with our organizational objectives
- Drive a culture of continuous improvement, seeking opportunities to optimize project processes and enhance overall project management practices within the aerospace domain
- Develop, prepare, and deliver PowerPoint presentations to internal stakeholders and leadership
- Drive integration across Boeing's supply chain and coordinate with multiple internal stakeholders
- Use multiple Boeing systems in a fast-paced environment
- Coordinates collection and processing; analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products, or related services.
- Analyze weekly, monthly, quarterly, and yearly internal performance metrics; identifying gaps in the supply chain and improving collaboration between internal stakeholders
This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C.F.R. § 120.15 is required. "US Person" includes US Citizen, lawful permanent resident, refugee, or asylee.
Basic Qualifications (Required Skills/Experience):
- Supply Chain experience and/or knowledge
- Project management experience
- Proficient analytical, communication, and problem-solving skills
- Must be experienced in Microsoft applications (Word, Excel. and PowerPoint)
- 3 + Years Supply Chain experience and/or knowledge
- Project management experience
- Proficient analytical, communication, and problem-solving skills
- Must be experienced in Microsoft applications (Word, Excel. and PowerPoint)
- Aerospace Industry Knowledge
- Experience leading in ambiguous situations
- High drive for excellence in all aspects of their work
- Tableau software experience
- Ability to present to internal stakeholders and external customers
- SAP knowledge
High school diploma or GED and typically 3 or more years' related experience or an equivalent combination of education and experience.
Relocation:
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Shift:
This position is first shift
Union:
This is a non-union represented position
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $47,000 - $67,000
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Export Control Requirement:
This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Safety Sensitive:
This is not a Safety Sensitive Position.
Security Clearance:
This position does not require a Security Clearance.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Shift 1 (United States of America)
Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
EEO is the law
Boeing EEO Policy
Request an Accommodation
Applicant Privacy
Boeing Participates in E - Verify
- E-Verify (English)
- E-Verify (Spanish)
- Right to Work (English)
- Right to Work (Spanish)
Customer Support
Posted today
Job Viewed
Job Description
Do you thrive in a role where you can help others and make a difference? Join our team as a customer service representative, where you’ll be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You’ll handle inquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction. If you’re a great communicator, enjoy problem-solving, and are motivated by helping others, we’d love to have you on our team.
- Respond promptly to customer inquiries via phone, email, and live chat.
- Deliver accurate information about products, services, and company policies.
- Resolve customer concerns and escalate issues to appropriate departments when necessary.
- Record customer interactions and feedback in our CRM system for tracking and analysis.
- Assist with troubleshooting common issues and follow up to ensure resolution.
- Identify customer needs and provide proactive solutions to improve their experience.
- Collaborate with team members to share insights and develop better processes.
Company Details
Customer Support
Posted 23 days ago
Job Viewed
Job Description
We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing exceptional service to our customers and assisting them with any inquiries or issues they may have. This is a great opportunity to work in a fast-paced environment and make a positive impact on our customers' experience.
Responsibilities:- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints in a professional and timely manner
- Provide product information and technical support
- Process orders, returns, and exchanges
- Escalate complex issues to the appropriate team members
- Excellent communication skills
- Strong problem-solving abilities
- Ability to work well under pressure
- Previous customer service experience preferred
- High school diploma or equivalent
If you are a team player with a passion for helping others, we want to hear from you! Apply now to join our dynamic Customer Support team.
Company Details
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Customer Support
Posted 24 days ago
Job Viewed
Job Description
Are you a customer service superstar with a passion for providing exceptional support? Moore Haven Yacht Club is seeking a Customer Support representative to join our dynamic team. In this role, you will be responsible for ensuring our members and guests have a seamless and enjoyable experience at our prestigious yacht club.
Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about club services, events, and membership options
- Troubleshoot and resolve customer issues and complaints with empathy and efficiency
- Coordinate with other departments to ensure customer needs are met
- Maintain detailed records of customer interactions and transactions
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work well under pressure in a fast-paced environment
- Previous customer service experience preferred
- Knowledge of CRM systems is a plus
If you are a customer-focused individual with a positive attitude and a desire to deliver top-notch support, we want to hear from you. Apply now to join the Moore Haven Yacht Club team!
Company Details
Technical Customer Support Representative
Posted 2 days ago
Job Viewed
Job Description
We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client's team in the education space. This is an exciting opportunity to support a mission-driven organization that is transforming the way students and educators engage with technology.
As the first point of contact for u , you will play a critical role in delivering a seamless support experience. You'll be trained on proprietary systems and tools, but we're looking for someone who already brings a solid foundation in technical troubleshooting, a proactive mindset, and a passion for helping others.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Required Skills & Experience
• 2+ years of experience in a Tier 1 IT Support or Technical Customer Service role.
• Familiarity with basic troubleshooting techniques (e.g., password resets, browser settings, clearing cache/cookies).
• Experience using a ticketing system (e.g., Zendesk, Freshdesk, ServiceNow).
• Excellent customer service skills with a strong sense of empathy, patience, and professionalism.
• Strong verbal and written communication skills, including polished phone etiquette.
• Ability to work independently in a remote environment with a reliable internet connection.
• Comfortable learning new systems and adapting to evolving processes.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Manager, Technical Customer Support
Posted 4 days ago
Job Viewed
Job Description
Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.
Bready * to make a change?
As a Customer Care Manager, you will actively manage a team of agents for the Device campaign. You are responsible for the productivity and the well-being of the members of the Customer Care Team in our Omaha, Nebraska office and will act as a Subject Matter Expert for Operations. You will oversee the customer journey for those experiencing ToastDevice issues throughout the care experience, while working with cross-functional Internal teams such as Restaurant Success, Sales, and Onboarding to create process and support guidelines. To thrive as a Customer Care Manager at Toast, you are resilient, motivated to coach a team on delivering high quality customer interactions, and excel in ambiguous environments.
About this roll * (Responsibilities)
- Manage and coach a team of agents while monitoring their attendance and schedule adherence throughout the day
- Provide coaching and feedback to all agents through the Quality Assurance process or through One on One sessions to improve their effectiveness for Customer Support
- Train and develop members of the team on process, technical troubleshooting, and new product knowledge
- Maintain open communication with agents regarding their concerns and ideas, relaying to others as appropriate
- Communicate and influence new ideas for improvement with a solutions oriented mindset
- Assist agents with challenging customer contacts and facilitate Supervisor Calls through escalations
- 3+ years of experience performance managing and coaching, for instance a Team Lead or Manager
- 4+ years of experience in a role responsible for customer satisfaction and championing the customer experience
- Success operating independently and navigating competing priorities in a constantly changing environment
- Experience solving complex customer issues with a sense of urgency and professionalism
- Experience with networking troubleshooting tools, such as Meraki Dashboard and Ubiquiti Dashboard.
- Experience answering incoming phone calls and ticketing systems
- Experience working in the tech industry or for a SaaS company
- Open to schedules that may include weekends, holidays and nights
- POS technical understanding with networking devices and connectivity
AI at Toast
At Toast we're Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Pay Range
$72,000-$115,000 USD
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out:
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Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact
For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.