381 Process Analyst jobs in the United States

Business Process Analyst / Sr. Business Process Analyst
Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we're looking for you. You won't just find a job here; you'll find your career. Review the position below and apply today.
We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.
Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.
**Job Summary**
Dominion Energy's Electric Transmission System Protection Data Communications Engineering team is seeking a motivated candidate to join our team to help us manage our internal documentation, track project metrics, and manage the flow of information between our team and others. This is an exciting time to join Electric Transmission as we are growing to meet the challenge of industry-leading projects and initiatives like interconnecting 5000 MW of solar generation in the next 5 years, developing the first utility-owned offshore wind project in US federal waters off the Atlantic coast, supporting the largest data center market in the world, and integrating new technology like FACTS Devices (STATCOMs) and modular GIS substations to meet our Net-Zero Carbon goals by 2050.
**Job Responsibilities**
+ Develop and maintain a project tracking tool to improve workload estimates and assist with resource allocation for Data Communications project work.
+ Lead on-time completion of Data Communications engineering deliverables in support of Electric Transmission's capital plan, collaborating with engineers and field teams.
+ Coordinate assignments and scheduling for system-wide projects, including substation equipment upgrades and fiber network enhancements.
+ Streamline documentation processes for new communication equipment and procedures, ensuring accuracy and compliance for field personnel.
+ Use Microsoft Office Programs to create spreadsheets, develop written documents, document processes, and develop graphics for presentations using PowerPoint.
+ Perform other duties as requested or assigned
**Required Knowledge, Skills, Abilities & Experience**
The knowledge, skills, abilities and experience required for entry into this job include the following:
+ **Business Process Analyst** - 2-3+ years of relevant experience in a directly related field.
+ **Senior Business Process Analyst** - 5+ years of previous experience with fully executing projects.
+ Excellent planning and organizational skills with the ability to effectively facilitate and/or work on multiple project teams simultaneously.
+ Ability to exercise independent judgment and decision-making, along with knowledge of when to get others involved.
+ Proficiency in application of business process improvement methodology, benchmarking, and change management.
+ Strong communication skills.
+ Strong customer service orientation.
+ Familiarity with Microsoft office products and SAP is preferred.
**Education Requirements**
Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:
Bachelor
Preferred Discipline(s): Business
Other disciplines may be substituted for the preferred discipline(s) listed above.
**Licenses, Certifications, or Quals Description**
**Working Conditions**
Office Work Environment 76 -100%
Travel Up to 25%
**Other Working Conditions**
**Test Description**
No Testing Required
**Export Control**
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
**Other Information**
We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here
Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.
You can experience the excitement of our company - it's the difference between taking a job and starting a career.
**Top 3 Reasons to Work at Dominion Energy**
**There are many reasons to work at Dominion Energy, but below are the top three reasons employees have shared with us. Click on each of the links to learn more!**
**About Dominion Energy**
**I am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter's day. I am sustainable, reliable and affordable.**
**I am not just any energy. I am Dominion Energy.**
**We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry. We're shaping the future of energy in America.**
**Join us!**
Facts:
·17,000 employees
·Headquarters: Richmond, VA
·16 states in the US
·$100 billion of assets
·Nearly $35 million in charitable contributions
·100,000+ volunteer hours recorded in the community
**Our Commitment to NetZero by 2050**
**Dominion Energy is committed to helping address climate change. We have cut emissions sharply as we aim for Net Zero carbon and methane emissions by 2050. Learn more at**
**Nearest Major Market:** Richmond
**Job Segment:** Business Process, Environmental Engineering, ERP, Geology, GIS, Management, Engineering, Technology

TEKBERRY OFFERS A $100 payment FOR REFERRALS!

Title: Accounting Process Analyst
Pay Rate or Salary Range : $3.00/hr.
Employment Type: Contract
Estimated End Date: November 5, 2025
Schedule: Full-time, 1st shift (40 hours per week)
Location: East Aurora, NY, 14059
Job Code: 1635

Tekberry is looking for a highly qualified and motivated Accounting Process Analyst to work on-site with our client, a worldwide designer, manufacturer, and integrator of precision control components company. This position involves processing a high volume of vendor invoices using the SAP ECC system . The role will be primarily on-site , with the potential for hybrid work after training. As a W2 employee you will have access to health benefits.

Responsibilities:

• Accurately process high volumes of vendor invoices in SAP ECC .
• Manage accounts payable transactions with precision and timeliness.
• Communicate professionally with Moog vendors and internal departments .
• Resolve invoice discrepancies efficiently.
• Provide examples of effective communication in various professional scenarios.
• Perform other duties as assigned.

Must-Have Qualifications:

• 2-5 years of Accounts Payable experience.
• Strong written and verbal communication skills.
• High attention to detail and ability to manage time effectively.
• Experience with SAP ECC or similar ERP systems.
• Proven ability to work in a fast-paced environment.
• Experience working with large manufacturing organizations.

We need hard-working, reliable employees. Tekberry offers a 100 payment for referrals!

Tekberry Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.

Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).

By submitting your resume, you are explicitly consenting to receive communications from our organization via text message. Rest assured all our texts are sent by real people and we look forward to a conversation with you about this job!

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Technology Process Analyst Sr: Multiple Practices

The ITIL Practice Owner develops, maintains, implements and trains the organization on processes and process improvement initiatives. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses.

Qualifications
• ITIL certification qualification at a minimum of foundation level
• Experience with at least one of the following practices:
o Availability Management
o Request Management
o Release Management
o Change Management
o Knowledge Management
• Background of working within the IT Service Management discipline
• Experience with Microsoft Office

Responsibilities
• Development of ITIL based processes, procedures & policies
• Project management of the development of new or enhancement of existing processes
• Effectively manage Stakeholder groups
• Identification and development of Critical Success Factors, Key Performance Indicators and associated metrics
• Build and maintain effective working relationships with IT colleagues and business partners
• Facilitate Business Engagement
• Facilitate Management Escalation Calls

Required Skills : Product Management

Basic Qualification :

Additional Skills :

This is a high PRIORITY requisition. This is a PROACTIVE requisition

Background Check : No

Drug Screen : No

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The Sr. Process Analyst is responsible for process design for Local Service Requests within the Mass Markets group to decrease operational costs and cycle times while increasing revenue.
**Location and Schedule**
This is a Work From Home position in the United States.
**The Main Responsibilities**
+ Facilitates complex, erse, and/or technical organizational process/quality improvement activities.
+ Identifies, analyzes, develops, documents, and leads process improvements.
+ Identifies process improvement training needs and facilitates training deployment.
+ Consults with middle/senior level management on process management and improvement.
+ Identifies and makes recommendations for process improvements.
+ Provides strong support for the overall management of the reported business unit's quality tools and techniques.
+ May be assisted by a team of less experienced process/quality analysts.
+ Responsible for Operational performance reporting and analysis such as force to load, Link2Success, metric scorecards, local service efficiency and headcount.
+ Creates and maintains monthly operations decks for senior leadership.
+ Ability to use data to provide root cause analysis or summaries and provide recommendations for improvement to AOMs, VPOs or RP.
**What We Look For in a Candidate**
+ 5+ years professional experience with a Bachelor's degree or equivalent education and experience or 2-3 years with a Master's degree.
+ Leading and implementing process improvement changes within the local and national teams. Business case analysis to support process improvements efforts.
+ Verbal, written and interpersonal communication skills.
+ Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience.
+ Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.
+ Proven collaborative skills in reaching a team approach to accomplishing work.
+ Ability to organize and prioritize multiple tasks and meet deadlines.
+ Proven ability to work in a customer service-oriented organization.
+ Experience using Computer Systems and Windows based applications including word processing, spreadsheet, and workflow and database software.
+ Excellent negotiating and persuasive skills.
+ Must possess recent experience in coaching and leading employees to meet the needs of our customers.
+ Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.
+ Demonstrates high personal work standards.
+ Embraces change, inspires trust, communicates in all directions and a continuous learner. Must have extremely strong Excel skills with knowledge of macros and pivot tables. Extensive knowledge and skills in PowerPoint are necessary.
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$66,375 - $8,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
69,694 - 92,925 in these states: CO HI MI MN NC NH NV OR RI
73,013 - 97,350 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits ( Structure
#LI-EP2
#LI-Remote
Requisition #: 339334
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
08/26/2025

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The Sr. Process Analyst is responsible for process design for Local Service Requests within the Mass Markets group to decrease operational costs and cycle times while increasing revenue.
**Location and Schedule**
This is a Work From Home position in the United States.
**The Main Responsibilities**
+ Facilitates complex, erse, and/or technical organizational process/quality improvement activities.
+ Identifies, analyzes, develops, documents, and leads process improvements.
+ Identifies process improvement training needs and facilitates training deployment.
+ Consults with middle/senior level management on process management and improvement.
+ Identifies and makes recommendations for process improvements.
+ Provides strong support for the overall management of the reported business unit's quality tools and techniques.
+ May be assisted by a team of less experienced process/quality analysts.
+ Responsible for Operational performance reporting and analysis such as force to load, Link2Success, metric scorecards, local service efficiency and headcount.
+ Creates and maintains monthly operations decks for senior leadership.
+ Ability to use data to provide root cause analysis or summaries and provide recommendations for improvement to AOMs, VPOs or RP.
**What We Look For in a Candidate**
+ 5+ years professional experience with a Bachelor's degree or equivalent education and experience or 2-3 years with a Master's degree.
+ Leading and implementing process improvement changes within the local and national teams. Business case analysis to support process improvements efforts.
+ Verbal, written and interpersonal communication skills.
+ Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience.
+ Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.
+ Proven collaborative skills in reaching a team approach to accomplishing work.
+ Ability to organize and prioritize multiple tasks and meet deadlines.
+ Proven ability to work in a customer service-oriented organization.
+ Experience using Computer Systems and Windows based applications including word processing, spreadsheet, and workflow and database software.
+ Excellent negotiating and persuasive skills.
+ Must possess recent experience in coaching and leading employees to meet the needs of our customers.
+ Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.
+ Demonstrates high personal work standards.
+ Embraces change, inspires trust, communicates in all directions and a continuous learner. Must have extremely strong Excel skills with knowledge of macros and pivot tables. Extensive knowledge and skills in PowerPoint are necessary.
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$66,375 - $8,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
69,694 - 92,925 in these states: CO HI MI MN NC NH NV OR RI
73,013 - 97,350 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits ( Structure
#LI-EP2
#LI-Remote
Requisition #: 339334
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
08/26/2025

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The Sr. Process Analyst is responsible for process design for Local Service Requests within the Mass Markets group to decrease operational costs and cycle times while increasing revenue.
**Location and Schedule**
This is a Work From Home position in the United States.
**The Main Responsibilities**
+ Facilitates complex, erse, and/or technical organizational process/quality improvement activities.
+ Identifies, analyzes, develops, documents, and leads process improvements.
+ Identifies process improvement training needs and facilitates training deployment.
+ Consults with middle/senior level management on process management and improvement.
+ Identifies and makes recommendations for process improvements.
+ Provides strong support for the overall management of the reported business unit's quality tools and techniques.
+ May be assisted by a team of less experienced process/quality analysts.
+ Responsible for Operational performance reporting and analysis such as force to load, Link2Success, metric scorecards, local service efficiency and headcount.
+ Creates and maintains monthly operations decks for senior leadership.
+ Ability to use data to provide root cause analysis or summaries and provide recommendations for improvement to AOMs, VPOs or RP.
**What We Look For in a Candidate**
+ 5+ years professional experience with a Bachelor's degree or equivalent education and experience or 2-3 years with a Master's degree.
+ Leading and implementing process improvement changes within the local and national teams. Business case analysis to support process improvements efforts.
+ Verbal, written and interpersonal communication skills.
+ Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience.
+ Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.
+ Proven collaborative skills in reaching a team approach to accomplishing work.
+ Ability to organize and prioritize multiple tasks and meet deadlines.
+ Proven ability to work in a customer service-oriented organization.
+ Experience using Computer Systems and Windows based applications including word processing, spreadsheet, and workflow and database software.
+ Excellent negotiating and persuasive skills.
+ Must possess recent experience in coaching and leading employees to meet the needs of our customers.
+ Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.
+ Demonstrates high personal work standards.
+ Embraces change, inspires trust, communicates in all directions and a continuous learner. Must have extremely strong Excel skills with knowledge of macros and pivot tables. Extensive knowledge and skills in PowerPoint are necessary.
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$66,375 - $8,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
69,694 - 92,925 in these states: CO HI MI MN NC NH NV OR RI
73,013 - 97,350 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits ( Structure
#LI-EP2
#LI-Remote
Requisition #: 339334
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
08/26/2025

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The Sr. Process Analyst is responsible for process design for Local Service Requests within the Mass Markets group to decrease operational costs and cycle times while increasing revenue.
**Location and Schedule**
This is a Work From Home position in the United States.
**The Main Responsibilities**
+ Facilitates complex, erse, and/or technical organizational process/quality improvement activities.
+ Identifies, analyzes, develops, documents, and leads process improvements.
+ Identifies process improvement training needs and facilitates training deployment.
+ Consults with middle/senior level management on process management and improvement.
+ Identifies and makes recommendations for process improvements.
+ Provides strong support for the overall management of the reported business unit's quality tools and techniques.
+ May be assisted by a team of less experienced process/quality analysts.
+ Responsible for Operational performance reporting and analysis such as force to load, Link2Success, metric scorecards, local service efficiency and headcount.
+ Creates and maintains monthly operations decks for senior leadership.
+ Ability to use data to provide root cause analysis or summaries and provide recommendations for improvement to AOMs, VPOs or RP.
**What We Look For in a Candidate**
+ 5+ years professional experience with a Bachelor's degree or equivalent education and experience or 2-3 years with a Master's degree.
+ Leading and implementing process improvement changes within the local and national teams. Business case analysis to support process improvements efforts.
+ Verbal, written and interpersonal communication skills.
+ Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience.
+ Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.
+ Proven collaborative skills in reaching a team approach to accomplishing work.
+ Ability to organize and prioritize multiple tasks and meet deadlines.
+ Proven ability to work in a customer service-oriented organization.
+ Experience using Computer Systems and Windows based applications including word processing, spreadsheet, and workflow and database software.
+ Excellent negotiating and persuasive skills.
+ Must possess recent experience in coaching and leading employees to meet the needs of our customers.
+ Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.
+ Demonstrates high personal work standards.
+ Embraces change, inspires trust, communicates in all directions and a continuous learner. Must have extremely strong Excel skills with knowledge of macros and pivot tables. Extensive knowledge and skills in PowerPoint are necessary.
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$66,375 - $8,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
69,694 - 92,925 in these states: CO HI MI MN NC NH NV OR RI
73,013 - 97,350 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits ( Structure
#LI-EP2
#LI-Remote
Requisition #: 339334
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
08/26/2025

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The Sr. Process Analyst is responsible for process design for Local Service Requests within the Mass Markets group to decrease operational costs and cycle times while increasing revenue.
**Location and Schedule**
This is a Work From Home position in the United States.
**The Main Responsibilities**
+ Facilitates complex, erse, and/or technical organizational process/quality improvement activities.
+ Identifies, analyzes, develops, documents, and leads process improvements.
+ Identifies process improvement training needs and facilitates training deployment.
+ Consults with middle/senior level management on process management and improvement.
+ Identifies and makes recommendations for process improvements.
+ Provides strong support for the overall management of the reported business unit's quality tools and techniques.
+ May be assisted by a team of less experienced process/quality analysts.
+ Responsible for Operational performance reporting and analysis such as force to load, Link2Success, metric scorecards, local service efficiency and headcount.
+ Creates and maintains monthly operations decks for senior leadership.
+ Ability to use data to provide root cause analysis or summaries and provide recommendations for improvement to AOMs, VPOs or RP.
**What We Look For in a Candidate**
+ 5+ years professional experience with a Bachelor's degree or equivalent education and experience or 2-3 years with a Master's degree.
+ Leading and implementing process improvement changes within the local and national teams. Business case analysis to support process improvements efforts.
+ Verbal, written and interpersonal communication skills.
+ Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience.
+ Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.
+ Proven collaborative skills in reaching a team approach to accomplishing work.
+ Ability to organize and prioritize multiple tasks and meet deadlines.
+ Proven ability to work in a customer service-oriented organization.
+ Experience using Computer Systems and Windows based applications including word processing, spreadsheet, and workflow and database software.
+ Excellent negotiating and persuasive skills.
+ Must possess recent experience in coaching and leading employees to meet the needs of our customers.
+ Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.
+ Demonstrates high personal work standards.
+ Embraces change, inspires trust, communicates in all directions and a continuous learner. Must have extremely strong Excel skills with knowledge of macros and pivot tables. Extensive knowledge and skills in PowerPoint are necessary.
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$66,375 - $8,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
69,694 - 92,925 in these states: CO HI MI MN NC NH NV OR RI
73,013 - 97,350 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits ( Structure
#LI-EP2
#LI-Remote
Requisition #: 339334
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
08/26/2025

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The Sr. Process Analyst is responsible for process design for Local Service Requests within the Mass Markets group to decrease operational costs and cycle times while increasing revenue.
**Location and Schedule**
This is a Work From Home position in the United States.
**The Main Responsibilities**
+ Facilitates complex, erse, and/or technical organizational process/quality improvement activities.
+ Identifies, analyzes, develops, documents, and leads process improvements.
+ Identifies process improvement training needs and facilitates training deployment.
+ Consults with middle/senior level management on process management and improvement.
+ Identifies and makes recommendations for process improvements.
+ Provides strong support for the overall management of the reported business unit's quality tools and techniques.
+ May be assisted by a team of less experienced process/quality analysts.
+ Responsible for Operational performance reporting and analysis such as force to load, Link2Success, metric scorecards, local service efficiency and headcount.
+ Creates and maintains monthly operations decks for senior leadership.
+ Ability to use data to provide root cause analysis or summaries and provide recommendations for improvement to AOMs, VPOs or RP.
**What We Look For in a Candidate**
+ 5+ years professional experience with a Bachelor's degree or equivalent education and experience or 2-3 years with a Master's degree.
+ Leading and implementing process improvement changes within the local and national teams. Business case analysis to support process improvements efforts.
+ Verbal, written and interpersonal communication skills.
+ Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience.
+ Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.
+ Proven collaborative skills in reaching a team approach to accomplishing work.
+ Ability to organize and prioritize multiple tasks and meet deadlines.
+ Proven ability to work in a customer service-oriented organization.
+ Experience using Computer Systems and Windows based applications including word processing, spreadsheet, and workflow and database software.
+ Excellent negotiating and persuasive skills.
+ Must possess recent experience in coaching and leading employees to meet the needs of our customers.
+ Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.
+ Demonstrates high personal work standards.
+ Embraces change, inspires trust, communicates in all directions and a continuous learner. Must have extremely strong Excel skills with knowledge of macros and pivot tables. Extensive knowledge and skills in PowerPoint are necessary.
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$66,375 - $8,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
69,694 - 92,925 in these states: CO HI MI MN NC NH NV OR RI
73,013 - 97,350 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits ( Structure
#LI-EP2
#LI-Remote
Requisition #: 339334
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
08/26/2025