3,381 Process Analyst jobs in the United States

Business Process Analyst

Company:
The Boeing Company

Boeing Commercial Airplanes (BCA) is looking for a Business Process Analyst (Level 3) to join our Site Operations Support team in North Charleston, South Carolina.

The successful candidate is a critical thinker who understands the importance of developing and implementing strategic plans bringing a dedicated focus to drive alignment within the Manufacturing environment by use of multiple activities involving data analytics, applies and practices outstanding project management skills and demonstrates a solid understanding of time management /organization skills.

Position Responsibilities:

• Responsible for developing and facilitating the business strategies set in motion by the Site Operations Support Executive and Senior Leadership team
• Participate in projects requiring the coordination of the multi-layered data analytics to support the deployment of integrated strategic projects and processes supporting the long-range business plans
• Assist with facilitation and coordination of multi-functional teams with a focus on developing, preparing and summarizing data and or technical materials, along with creating and maintaining the look ahead efforts including schedules efforts to maximize and or eliminate efficiencies within the manufacturing environment.
• Responsible for Staffing/Headcount project management efforts involving the acquisition and deployment of manufacturing skills.
• Ensures accurate deliverables and maintains results, and communicates to all participants.
• Collects, analyzes, documents, and integrates requirements from multiple process owners.
• May establish a monitoring plan for all open projects to monitor scope changes, critical path performance to schedule plan, critical path changes and overall status of project.

• 1+ years of experience in a manufacturing or operations environment
• 3+ years of experience using the ability to see and understand the inter-relationships between components of systems and plans, anticipate future events, and apply the principles of systems thinking to accelerate performance
• 3+ years of experience with managing and organizing multiple deliverables and deadlines with minimal direction
• 3+ years of experience in project management
• 3+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word

• 3+ years of experience working as a Project Management Specialist using standard project management tools demonstrating requirements development, planning, and execution
• 3+ years of experience in advising and influencing managers or non-managers to meet schedules or resolve technical or operational problems
• 3+ years of experience managing supplier relationships

• E-Verify (English)
• E-Verify (Spanish)

• Right to Work (English)
• Right to Work (Spanish)

Job DescriptionJob Description

A large academic institution is seeking a proactive and strategic Business Process Analyst to evaluate, optimize, and support business operations related to its Salesforce Service Cloud platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.

This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.

Key Responsibilities:

• Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud
• Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements
• Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation
• Support the configuration and optimization of Service Cloud agents, case routing, and automation processes
• Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations
• Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools
• Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements
• Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments
• Support the broader implementation of Salesforce Service Cloud across academic and administrative units

Qualifications:

Required:

• 3+ years of experience in business process analysis, operations, or systems implementation
• Proven experience working with Salesforce, especially Service Cloud
• Strong understanding of workflow automation, agent optimization, and CRM adoption strategies
• Excellent communication and facilitation skills, with the ability to advise and influence stakeholders across all levels
• Experience leading cross-departmental meetings and developing actionable insights
• Demonstrated ability to work within a complex organizational structure such as higher education

:

• Familiarity with higher education business processes, especially student advising, case management, and academic support
• Experience supporting technology rollouts or CRM optimization across multiple business units
• Salesforce certifications (e.g., Administrator, Business Analyst, or Service Cloud Consultant)
• Experience with tools such as Salesforce Knowledge, Omni-Channel, Einstein Search, or Service Console

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Commercial Airplanes (BCA) Management Execution Systems (MES) Development & Support - Manufacturing and Safety organization is currently seeking a Business Process Analyst (Level 3 or 4) to join our Core MES (CMES/Velocity) team.

This exciting opportunity will provide critical support and configuration management for our current Manufacturing (CMES and Velocity) systems to enable factory production. This position can be located in Everett, WA or North Charleston, SC.

Key roles and responsibilities:

• Communicate and coordinate with stakeholders for support activities in a fast-paced, high-energy environment.

• Ability to navigate ambiguous and complex issues with limited information in a timely manner.

• Investigate technical and configuration issues for CMES/Velocity in partnership with IT and factory stakeholders to support manufacturing execution.

• Navigate and interact with backend systems and tables to resolve technical and configuration issues for CMES/Velocity.

• Develop and maintain expertise in CMES/Velocity system integrations, limitations and control policies.

• Consult the business on current MES capabilities to inform enhancement and future system development.

• Manage User Access Control for users and suppliers in CMES/Velocity in accordance with Boeing data security policies.

• Perform user audits of MES systems and permissions to maintain access policies.

• Implement configuration-based enhancements submitted by manufacturing customers and track progress utilizing Azure DevOps.

Basic Qualifications:

• 3+ years of user experience with Boeing Management Execution Systems (MES) - Velocity, CMES and/or MESci

• 3+ years of experience investigating and supporting solutions for a wide range of complex technical problems, requiring ingenuity, innovation and coordination among multiple stakeholders.

• 3+ years of experience in a Manufacturing Operations, Engineering Support or IT environment.

Preferred Qualifications:

• Bachelor's Degree

• 5 or more years' related work experience or an equivalent combination of education and experience

• Prior Boeing experience in Manufacturing Engineering, Industrial Engineering or IT

• 1+ years maintaining User Access Control for digital systems

• 1+ years using SQL to query databases

• 2+ years in a technical or factory support role requiring root cause analysis and resolution.

• Strong organization skills

• Familiarity with Excel, Azure DevOps, HCL Leap, and/or Tableau

Shift:

This position is primarily on 1st shift, but must have flexibility to work alternative shifts.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Everett, WA.

Summary pay range (Level 3): $93,000- $01,000

Summary pay range (Level 4): 104,400- 122,000

North Charleston, SC.

Summary pay range (Level 3): 81,000-94,500

Summary pay range (Level 4): 97,200- 113,500

Applications for this position will be accepted until Sept. 03, 2025

Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Export Control Details: US based job, US Person required

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

• Collaborate with business areas to document and map process flows, dependencies, and systems involved at various levels of abstraction
• Document and diagram data flows and related integrations
• Perform process flow and data flow gap analyses to determine opportunities to enhance
• Effectively identify process issues, and develop and recommend business process improvements

• Bachelor's degree in Engineering, Computer Science, or other related field
• 2-5 years of experience in process mapping, analysis, and optimization
• Hands on experience with diagramming tools such as Visio, Lucidchart, Gliffy, etc.
• Excellent written and verbal communication skills
• Lean Six Sigma certification preferred

Our client, a top-tier Management Consulting firm, is seeking an experienced Business Process Analyst for the support and improvement of the key IT/Business processes within a portfolio of project initiatives for a nationwide marketer and distributor of propane gas. This position provides both technical and functional expertise in defining business requirements, supporting new initiatives, and managing projects related to business process improvements. The Business Process Analyst will play a key role in shaping business cases for new initiatives, with a primary focus on three core areas: Call Center operations, Self-Service Online Portal enhancements, and Back Office functions such as billing.

Requirements and Qualifications:
• Analyze and document current-state and future-state business processes, identifying opportunities for improvement.
• Collaborate with business partners to define requirements, prioritize initiatives, and build business case justifications for new efforts.
• Translate functional requirements into actionable deliverables for technical teams, including process maps and documentation.
• Serve as the IT Single Point of Contact within assigned business areas, ensuring clear communication and alignment between business and technology teams.
• Participate in and lead design reviews, offering recommendations for software or process redesign to better meet business needs.
• Capture business requirements and identify testing scenarios to support successful solution development and deployment.
• Coordinate with technology architects to evaluate and define appropriate build-or-buy solutions.
• Support the delivery of multiple project releases on an accelerated timeline
• Act as a business end-user expert in one or more core functional areas
• Build strong relationships across business and IT teams, leveraging communication, problem-solving, and organizational skills to drive successful outcomes
• 5+ years experience as a business process analyst supporting large-scale technology and process improvement initiatives with measurable operational impact
• Strong background in business requirements analysis, including gathering, documenting, and refining business and functional requirements using techniques such as use cases and user stories.
• Strong experience using business process mapping and analysis solutions such as Visio, etc.
• Experience in the energy or utilities industry is preferred, but not required.
• Familiarity with business processes such as finance, sales, order management, and distribution as enabled by CRM (preferably Microsoft Dynamics) and ERP (preferably SAP) solutions-is a strong plus.
• Exceptional written and verbal communication skills, with the ability to convey complex technical concepts to non-technical stakeholders clearly and concisely.
• Proven ability to build strong cross-functional relationships and work effectively across both business and IT teams.
• Highly organized with strong time management and attention to detail.
• Experience working within various project management methodologies, including Waterfall, Agile, and hybrid approaches.
• Proficiency with collaboration tools such as Slack (or similar platforms) for team communication and coordination.
• Strong analytical and problem-solving skills, with a focus on aligning technical solutions with business needs.

About the job Business Process Analyst

Job Title: Process and Program Designer

Job Type: Full Time

Hybrid (3 days per week work from office in Houston, TX)

Job Description:

We are seeking a skilled and experienced Process and Program Designer to join our team and contribute to designing and optimizing business processes for our US based retail energy client. The ideal candidate will have a strong background in process design, program management, and business process management tools. This role requires a deep understanding of process mapping, program delivery, and a keen ability to translate business needs into technical solutions.

Key Responsibilities:

• Lead and support the design and optimization of business processes and workflows across various operational areas, including energy retail, renewable energy, and utilities.
• Utilize business process management tools such as Lucid Chart and MS Visio to design, map, document, and communicate process improvements.
• Collaborate with cross-functional teams to ensure alignment of business requirements with process design and program objectives.
• Work with data analysis tools like Excel to gather and interpret relevant data to inform decisions and improvements.
• Develop and deliver presentations using PowerPoint , clearly communicating process designs, strategies, and recommendations to stakeholders.
• Manage and support the end-to-end lifecycle of process improvement initiatives, from ideation to implementation, ensuring timely delivery and measurable results.
• Leverage SQL for database queries and analysis to support process design and decision-making.
• Support the adoption and implementation of Power Platform tools to automate and improve processes within the organization.
• Identify and recommend process improvements that enhance operational efficiency, cost savings, and customer experience.
• Create detailed reports and documentation for process changes, improvements, and performance metrics.
• Foster a culture of continuous improvement within the team, driving innovation and best practices.

• 5+ years of experience in business process design , consulting, and program management within a complex environment.
• Proficiency in process mapping tools such as Lucid Chart and MS Visio .
• Advanced skills in Excel for data analysis and process modeling.
• Strong presentation and communication skills with expertise in PowerPoint to deliver clear and engaging presentations.
• Ability to translate complex business requirements into actionable process designs and deliverables.
• Familiarity with database systems and SQL for data querying and analysis.
• Familiarity with process automation and improvement tools, particularly Power Platform .
• Experience in the utility or renewable energy sector, with knowledge of Carbon Offsets , RECs , and related renewable energy certifications is a strong plus.

• Knowledge of process improvement methodologies such as Lean , Six Sigma , or similar frameworks.
• Familiarity with Agile project management practices.
• Certification in Business Process Management (BPM) or similar credentials.

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills, with the ability to work effectively across diverse teams and departments.
• Ability to manage multiple projects simultaneously and prioritize effectively.
• Strong attention to detail with a focus on delivering high-quality results.
• Adaptability in a fast-paced environment, with a proactive approach to process improvement.
• Ability to foster collaboration, build relationships, and drive team success.