37 Process Improvement jobs in Columbus

Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.
As a Process Improvement Associate II within JPMorganChase, you will play a pivotal role in enhancing operational efficiency and reducing risk by developing and implementing continuous process improvement programs. Leveraging your broad knowledge of process improvement principles and practices, you will map, simplify, and document processes, reduce manual touch points, and utilize digital process tools to drive service-delivery improvement. Your work will have a significant impact on various departments, requiring you to apply advanced analytical and problem-solving skills to develop both long- and short-term solutions. You will be expected to use data analytics to offer continuous insight and craft engaging narratives to effectively convey complex ideas. Your ability to build diverse teams, manage conflicts, and delegate tasks effectively will be crucial in this role. Your innovative thinking will challenge the status quo and influence change, while your understanding of artificial intelligence foundations will be instrumental in optimizing the performance of AI systems.
**Job responsibilities**
+ Partner with project team members to interview stakeholders, facilitate discussions, and develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts.
+ Present to senior executives and key stakeholders, emphasizing actionable insights rather than just analyses; respond to questions clearly while fostering trusted advisor relationships with key client stakeholders.
+ Informally develop team members by serving as a mentor, providing constructive feedback and coaching, and inspiring a culture of continuous learning; this may include managing analysts and interns .
+ Analyze and map key business processes, identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques.
+ Develop and implement process improvement initiatives, focusing on simplification, manual touch point reduction, and the application of digital process tools.
+ Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, fostering a culture of innovation and continuous learning.
+ Utilize storytelling skills to effectively communicate complex process improvement concepts and data to diverse audiences, fostering understanding and retention of the core message.
+ Take ownership of tasks and manage most elements of an entire workstream.
**Required qualifications, capabilities, and skills**
+ Proven skills in developing and implementing process improvement or re-engineering programs, with a successful track record over 3 years in a professional setting.
+ Proven ability to apply advanced analytical and problem-solving skills to address complex operational issues along with strong client management and executive-level communication skills.
+ Demonstrated proficiency in data analytics, with experience in interpreting models and diagrams to communicate data requirements and assets.
+ Experience in team building, with a focus on constructing diverse teams with varied experiences, skills, and backgrounds.
+ Proficiency in using digital process tools and AI systems to optimize operational efficiency and service delivery.
+ Experienced in creating presentations, both written and verbal, tailored for senior audiences.
**Preferred qualifications, capabilities, and skills**
+ Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
+ Apply customer service principles to ensure process improvements align with customer needs and enhance satisfaction.
+ Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
+ Leverage digital proficiency to adopt and manage digital tools that support process improvement initiatives.
+ Implement automation to streamline workflows and reduce manual effort, increasing overall productivity.
+ Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans

Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of JPMorgan Chase's commitment to operational excellence. The team partners with strategic and functional leaders to improve and enhance core components of our business, from designing innovative, streamlined ways of working to piloting cutting-edge AI solutions. Our mission is to optimize end-to-end processes, elevate the customer experience, and foster a vibrant culture of continuous improvement. We are committed to shaping a future where innovation and excellence are at the heart of everything we do.
As a **Process Improvement Associate I** within JPMorganChase, you will contribute to enhancing operational efficiency and driving business transformation. You will collaborate with senior leaders to map, simplify, and document processes, reducing manual touch points and enhancing operational efficiency. Your work will be pivotal in transforming our business, requiring you to exercise initiative and judgment to resolve short-term challenges and propose strategic improvements. You will leverage your foundational knowledge and innovative mindset to support process improvement initiatives across various departments. Your ability to collaborate with teams, analyze data, and communicate effectively will be crucial in achieving our organizational objectives.
**Job responsibilities**
+ Collaborate with project teams to support process improvement and organizational change initiatives
+ Assist in project planning and execution, including defining scope, goals, and deliverables
+ Analyze key business processes and data to identify areas for improvement and automation.
+ Contribute to the development of process maps, workflows, and documentation
+ Partner with project team members to Support cross-functional collaboration to achieve common goals
+ Work with Process Improvement Managers and Program Managers to craft and deliver a compelling narratives to influence action on key business decisions and major change initiatives.
+ Engage in continuous learning and skill development
**Required qualifications, capabilities, and skills**
+ Undergraduate degree in a related field such as Business, Engineering or Data Science
+ Developed proficiency in process improvement, data analytics or project management
+ Possess strong problem-solving abilities, along with exceptional client management and executive-level communication skills.
+ Strong analytical and problem-solving abilities, including data mining and analysis
+ Effective communication skills, both written and verbal.
+ Proficient in relationship building, with experience in supporting diverse teams with varied experiences, skills, and backgrounds.
+ Innovative mindset with a willingness to experiment and adapt
**Preferred qualifications, capabilities, and skills**
+ Familiarity with digital process tools and AI systems.
+ Exposure to data analytics, visualization tools, with working knowledge of, or exposure to business intelligence software such as Tableau or Alteryx
+ Understanding of agile methodologies and change management principles.
+ Interest in continuous improvement and operational excellence.
+ Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
+ Utilize customer service principles to ensure process improvements are aligned with customer needs and enhance overall satisfaction.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans

Our client, a leader in industrial manufacturing, is seeking an experienced Senior Process Improvement Engineer to join their team in Columbus, Ohio, US . This role is instrumental in driving efficiency, quality, and cost reduction across manufacturing operations. The ideal candidate will possess a strong analytical mindset, expertise in Lean Manufacturing principles, Six Sigma methodologies, and advanced problem-solving techniques. You will be responsible for identifying areas for improvement, designing and implementing new processes, analyzing data to measure performance, and leading cross-functional teams to achieve operational excellence. This hybrid position requires you to be on-site for critical project phases and collaborative sessions, with flexibility for remote work during independent analysis and documentation. You will work closely with production, engineering, and management teams to optimize workflows, reduce waste, and enhance overall productivity. This role demands a hands-on approach, excellent communication skills, and a proven ability to manage complex projects from conception to completion. Responsibilities:

• Identify opportunities for process improvement in manufacturing operations through data analysis and observation.
• Lead and facilitate Lean Six Sigma projects to reduce waste, improve quality, and increase efficiency.
• Develop and implement process changes, including standard operating procedures (SOPs).
• Analyze production data to track key performance indicators (KPIs) and identify root causes of issues.
• Design and implement control plans to sustain process improvements.
• Train and mentor production staff and engineers on continuous improvement methodologies.
• Collaborate with cross-functional teams to ensure successful implementation of improvement initiatives.
• Utilize tools such as Value Stream Mapping, Kaizen events, and 5S.
• Develop business cases for process improvement projects, justifying investments.
• Report on project progress and results to management.
• Ensure all implemented processes comply with safety and environmental regulations.

Qualifications:

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field.
• Minimum of 5 years of experience in process improvement, Lean Manufacturing, or Six Sigma roles.
• Lean Six Sigma Black Belt certification is strongly preferred; Green Belt required.
• Proven experience in leading successful improvement projects and driving tangible results.
• Strong analytical, statistical, and problem-solving skills.
• Proficiency in data analysis software (e.g., Minitab, Excel).
• Excellent communication, leadership, and interpersonal skills.
• Experience with manufacturing processes and systems.
• Ability to work effectively in a hybrid work environment.
• Project management experience.

Our client is seeking a driven and innovative Process Improvement Engineer to join their manufacturing operations in **Columbus, Ohio, US**. This hybrid role balances essential on-site collaboration with the flexibility of remote work. You will be instrumental in analyzing existing manufacturing processes, identifying bottlenecks and inefficiencies, and implementing solutions to enhance productivity, reduce costs, and improve product quality. Utilizing methodologies such as Lean Manufacturing, Six Sigma, and Kaizen, you will drive continuous improvement initiatives across the plant floor. The ideal candidate possesses strong analytical skills, a deep understanding of manufacturing principles, and a proven ability to lead change effectively. You will work closely with production teams, engineering departments, and management to achieve operational excellence. Responsibilities include:

• Analyzing current manufacturing processes to identify areas for improvement in efficiency, quality, and cost reduction.
• Developing and implementing process improvements using Lean Manufacturing, Six Sigma, and other continuous improvement methodologies.
• Designing, testing, and validating new processes and production methods.
• Leading cross-functional teams to execute improvement projects from concept to completion.
• Developing and tracking key performance indicators (KPIs) to measure the success of implemented changes.
• Creating and updating standard operating procedures (SOPs) and work instructions.
• Providing training and support to production personnel on new processes and best practices.
• Collaborating with equipment engineers to optimize machinery and automation.
• Investigating production issues and implementing corrective actions.
• Preparing detailed reports on process analysis, project outcomes, and recommendations.

A Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related technical field is required. A Master's degree and/or certifications in Lean Six Sigma (e.g., Black Belt) are highly desirable. A minimum of 5 years of experience in process improvement within a manufacturing environment is essential. Proficiency with process mapping tools, statistical analysis software, and CAD software is a plus. Strong problem-solving, project management, and communication skills are critical. The ability to influence and motivate teams at all levels is necessary for success in this role. Experience with automation and robotics in a manufacturing setting is an advantage. This is an exciting opportunity to shape the future of our manufacturing operations and drive significant business results.

**Company :**
Highmark Health
**Job Description :**
**JOB SUMMARY**
This senior-level job will lead and facilitate integrated process improvement and change management initiatives across multiple functional units Responsibilities encompass designing and implementing process optimization strategies, developing and executing comprehensive change management plans across all impacted stakeholders throughout the change lifecycle, coaching leaders and teams as applicable, and ensuring seamless alignment between people, process, and technology solutions - all while directly contributing to successful business outcomes and ongoing improvements.
The successful candidate will leverage expertise in Lean, Six Sigma, as well as change management methodologies to drive efficiency, effectiveness, and improved business outcomes.
**ESSENTIAL RESPONSIBILITIES**
+ Process Improvement and Change Management Planning & Execution: Define, prioritize, and implement process improvements aligned with product roadmaps and strategic objectives, mitigating change impact through needs assessments, opportunity identification, planning improvement implementation, and considering the effect on product development and delivery.
+ Consultative Process Optimization & Stakeholder Management: Provide expert consultation to stakeholders, leveraging Lean, Six Sigma, Agile, and other methodologies to optimize workflows, enhance productivity, reduce costs, and accelerate delivery. This includes conducting change impact assessments, stakeholder management, and risk mitigation.
+ Cross-Functional Collaboration & Change Implementation: Collaborate with cross-functional teams to implement changes, ensuring alignment with strategy, addressing resistance, and managing transitions smoothly. This involves supporting integration of improvements into systems, conducting change impact assessments, and identifying/addressing organizational culture barriers and their impact on timelines. This includes conducting change impact assessments, stakeholder management, and risk mitigation.
+ Process Improvement Implementation & KPI Development: Develop and implement process improvement solutions, including KPIs and control mechanisms, while partnering with stakeholders (product managers, owners, technical teams) on change management best practices and fostering change sponsorship. Deliver targeted training on process changes and the change management process itself.
+ Process Standardization, Monitoring & Reporting: Drive the development and implementation of consistent product development process standards across the organization, tracking progress and reporting to senior leadership. This includes defining and monitoring success metrics to measure the impact of process improvements and change management efforts on key performance indicators.
+ Process Improvement & Change Management Capability Building: Support the growth of process improvement and change management skills and capabilities within the organization, contributing to the evolution of process standards and enhancing the organization's change management capabilities.
+ Other duties as assigned or requested.
**EXPERIENCE**
**Required**
+ 5 years in Change management and/or operational excellence role
+ 3 years in Operations role
**Preferred**
+ 3 years in Product management or related enabling role
+ Change management within a health insurance organization
+ Lean Six Sigma Green or Black Belt
**SKILLS**
+ Proven experience in both change management and process improvement roles, with a demonstrable track record of successful project delivery.
+ Strong understanding and experience applying Lean, Six Sigma, Agile, and other process improvement methodologies.
+ Proficiency in change management methodologies (e.g., Prosci, etc)
+ Excellent analytical, problem-solving, and decision-making skills.
+ Strong communication, presentation, and interpersonal skills, with the ability to influence and motivate stakeholders at all levels.
+ Experience developing and delivering training programs.
+ Experience with business process modeling tools and techniques and Agile project management tools (e.g., Jira).
**EDUCATION**
**Required**
+ Bachelor's degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
**Preferred**
+ Master's degree in Business Administration/Management or any applicable advanced degree
**LICENSES or CERTIFICATIONS**
**Required**
+ None
**Preferred**
+ Change Management Methodologies (ie. Prosci etc)
+ Lean Six Sigma
**Language (Other than English):**
None
**Travel Required:**
Less than 25%
**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS**
**Position Type**
Office-Based or Remote Position
**Physical work site required**
Frequently
**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
**Pay Range Minimum:**
$78,900.00
**Pay Range Maximum:**
$147,500.00
_Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J

Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of JPMorgan Chase's commitment to operational excellence. The team partners with strategic and functional leaders to improve and enhance core components of our business, from designing innovative, streamlined ways of working to piloting cutting-edge AI solutions. Our mission is to optimize end-to-end processes, elevate the customer experience, and foster a vibrant culture of continuous improvement. We are committed to shaping a future where innovation and excellence are at the heart of everything we do.
As a Process Improvement Associate II at JPMorgan Chase, you will play a crucial role in reshaping organizational strategy and operating models. Your expertise in business transformation, data analytics, and artificial intelligence tools will be instrumental in driving innovative solutions. You will collaborate with senior leaders to understand and optimize processes, enhancing operational efficiency. Your work will require initiative and judgment to resolve challenges and propose strategic improvements. You will analyze data, craft compelling narratives, and work with diverse teams to achieve common goals.
**Job Responsibilities:**
+ Partner with project team members to interview stakeholders, develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts.
+ Collaborate with senior leaders to analyze and optimize processes, enhancing operational efficiency.
+ Utilize data analytics and AI tools to drive innovative solutions and offer continuous insights for strategic improvements.
+ Assisting in analyzing process data to identify inefficiencies and opportunities for automation
+ Craft compelling narratives to effectively communicate complex ideas and influence change within the organization.
+ Lead one or more workstreams while demonstrating leadership through influence and enhancing team / organization culture.
+ Develop and implement process improvement initiatives, focusing on simplification, manual touch point reduction, and the application of digital process tools.
+ Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, fostering a culture of innovation and continuous learning.
+ Develop and implement solutions that align with organizational strategy and operating models.
+ Leverage AI, LLM (Large Language Models), and NLP (Natural Language Processing) tools to aid in providing actionable insights and innovative solutions to complex business challenges
**Required Qualifications, Capabilities, and Skills:**
+ Undergraduate degree in a related field such as Business, Engineering, or Data Science
+ 2+ years of professional experience in business transformation, data / process analytics, or artificial intelligence implementation.
+ Proven ability to apply advanced analytical and problem-solving skills to address complex operational issues along with strong client management and executive-level communication skills.
+ Advanced analytical, systems-thinking, and problem-solving skills, with strong communication abilities.
+ Proficiency in digital process, analytics, and AI tools.
+ Commitment to continuous learning, including the latest trends and technologies in process improvement and AI
+ Experienced in creating presentations, both written and verbal, tailored for senior audiences.
**Preferred Qualifications, Capabilities, and Skills:**
+ Advanced degree in a related field such as Business, Engineering, or Data Science
+ 1+ years management consulting experience
+ Technical skills related to data analytics tools (e.g., SQL, Python, R) and visualization tools (e.g., Tableau, Power BI)
+ Relevant certifications, such as Lean Six Sigma (GB, BB, MBB), CAP, Google Data Analytics Certificate, AI Engineer, ML Certification, CBPA, CBPP
+ Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
+ Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.
+ Proven expertise or certification in Lean Six Sigma, Agile methodologies, Change Management, Organizational Design, or Strategic Consulting Engagements.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
**Base Pay/Salary**
Elgin,IL $79,800.00 - $154,000.00 / year

As a Chase Travel Process Improvement Vice President, you will partner across global teams to design and implement best-in-class control frameworks that accelerate Chase Travel Group's growth while safeguarding against risk. In this high-visibility role, you'll report to the Chase Travel Governance Lead, shape strategy end-to-end, drive international integration programs, and influence senior leaders to adopt sustainable governance models.
Chase Travel Group is a leading innovator in travel financing and solutions, serving millions of customers worldwide. We're driven by a culture of operational excellence, continuous improvement, and inclusive collaboration. Join us to work on complex, high-impact projects that shape the future of travel and payments.
**Job responsibilities:**
+ Defines and documents the governance uplift for both domestic and international travel business processes, as well as new products and services, ensuring alignment with broader organizational goals.
+ Influences senior business and technology stakeholders to adopt risk-balanced control frameworks and governance models.
+ Establishes clear success metrics (e.g., time-to-control-maturity targets, reduction in control gaps) and drives accountability across functional teams.
+ Leads cross-functional work streams-including Operations, Legal, Compliance, Risk, Audit, Technology Controls, and 2nd Line of Defense-to embed controls into day-to-day processes.
+ Conducts comprehensive control-environment assessments, performs gap analyses, and develops actionable remediation plans.
+ Creates and delivers compelling executive presentations and status reports on integration progress, risk posture, and performance against targets.
+ Within your first 90 days, delivers a standardized control-framework blueprint for two key travel business initiatives.
+ Begins reviewing and learning the processes and controls within the Travel CORE risk and controls framework (CORE).
**Required Qualifications & Skills**
+ A minimum 8+ years of progressive experience in business governance, process improvement, operational excellence, or risk/control management roles.
+ Bachelor's degree in Business or a related field.
+ Ability to work independently and find creative solutions to problems or challenges unique to the Chase Travel space.
+ Expert knowledge of control and risk management concepts, with hands-on control execution experience.
+ Proven ability to influence senior executives and drive enterprise-wide process change in ambiguous environments.
+ Exceptional stakeholder management, conflict resolution, and cross-cultural collaboration skills.
+ Strong project management capabilities with a track record of delivering complex, interdependent initiatives under tight timelines.
+ Excellent written and verbal communication skills, including the ability to craft executive-level presentations that drive action.
+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
**Preferred Qualifications & Skills**
+ MBA or relevant certification (Lean Six Sigma Black Belt, PMP) highly preferred.
+ Deep domain experience in the Travel or Payments industry.
+ Hands-on expertise with governance platforms and control-testing tools.
+ Multilingual abilities or significant international assignment experience.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans

Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of our transformation. The team partners with senior business and functional leaders to re-engineer core components of our business, from diagnostic work and designing innovative, streamlined ways of working, to piloting solutions for further scaled execution. We are the driving force behind transformative business initiatives that propel the entire organization towards unparalleled operational excellence. Our mission is to redefine industry standards by optimizing end-to-end processes, elevating the customer experience, and fostering a vibrant culture of continuous improvement. By enhancing employee engagement, mitigating risks, and delivering substantial financial benefits, we are committed to shaping a future where innovation and empowering excellence are at the heart of everything we do.
As a Process Improvement Associate II at JPMorgan Chase, you will be at the forefront of our business transformation journey, playing a crucial role in reshaping organizational strategy and operating models. You will leverage your expertise in business and digital transformation, robotic process automation (RPA), and artificial intelligence tools to promote innovative solutions that redefine our operations. Collaborating with senior leaders, you will map, simplify, and document processes, to reduce manual touchpoints and enhance operational efficiency. Your work will be pivotal in transforming our business, requiring initiative and judgment to resolve short-term challenges and propose strategic improvements. You will analyze data, craft compelling narratives to communicate complex ideas, and build diverse teams to achieve common goals. Your ability to innovate, adapt to change, and manage tasks effectively will be essential in promoting service-delivery improvement and achieving our departmental objectives, ultimately propelling the firm toward a state of operational excellence.
**Job responsibilities**
+ Partner with project team members to interview stakeholders, develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts.
+ Lead one or more work streams while demonstrating leadership through influence and enhancing team / organization culture.
+ Present to senior executives and key stakeholders, emphasizing actionable insights rather than just analyses; respond to questions clearly while fostering trusted advisor relationships with key client stakeholders.
+ Develop team members by serving as a mentor and inspiring a culture of continuous learning.
+ Analyze and map key business processes, identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques.
+ Develop and implement process improvement initiatives, focusing on simplification, manual touch point reduction, and the application of digital process tools.
+ Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, fostering a culture of innovation and continuous learning.
+ Collaborate with LOBs and IT teams to evaluate existing technology ecosystems to identify/optimize platforms and tools that align with business objectives and drive digital transformation.
+ Leverage AI, LLM (Large Language Models), and NLP (Natural Language Processing) tools to aid in providing actionable insights and innovative solutions to complex business challenges
+ Utilize storytelling skills to effectively communicate complex process improvement concepts and data to diverse audiences, fostering understanding and retention of the core message.
+ Analyze large quantities of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions
**Required qualifications, capabilities, and skills**
+ 3+ years of experience in developing and implementing process improvement or re-engineering programs in a professional setting.
+ Proven ability to apply advanced analytical and problem-solving skills to address complex operational issues along with strong client management and executive-level communication skills.
+ Demonstrated proficiency in data analytics, with experience in interpreting models and diagrams to communicate data requirements and assets.
+ Experience in relationship building, with a focus on supporting diverse teams with varied experiences, skills, and backgrounds.
+ Proficiency in using digital process tools and AI systems to optimize operational efficiency and service delivery.
+ Experienced in creating presentations, both written and verbal, tailored for senior audiences.
+ Self-motivated and executes deliverables with speed and precision
+ An dedicated learner with a strong commitment to skill development and a genuine curiosity for acquiring new knowledge.
+ Ability to travel up to 10%
**Preferred qualifications, capabilities, and skills**
+ Utilize systems thinking to analyze complex processes and identify areas for optimization and integration
+ Apply customer service principles to ensure process improvements align with customer needs and enhance satisfaction.
+ Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
+ Leverage digital proficiency to adopt and manage digital tools that support process improvement initiatives.
+ Implement automation to streamline workflows and reduce manual effort, increasing overall productivity.
+ Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.
+ Proven expertise or certification in Lean Six Sigma, Agile methodologies, Change Management, Organizational Design, or Strategic Consulting Engagements.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans

As a **Vice President, Process & Program Management,** you will identify and assess operational risks, then design, test and evaluate controls. You will also partner on cross-departmental initiatives and process engineering and implement sustainable solutions with transparent, executive-ready reporting. You will champion personal accountability, delivering results, and talent development.
**Job Responsibilities**
- Align portfolio to strategy, manage interdependencies and optimize resource allocation
- Lead change management: guide stakeholders, drive tool and process adoption and realize/report benefits
- Establish governance: define decision rights, stage-gates and deliver executive dashboards
- Oversee risk and issue management: prioritize risks, develop mitigation plans, resolve issues
- Ensure quality: set standards, plan assurance activities and perform quality control
- Monitor marketing initiatives: evaluate control effectiveness, maintain an exam-ready environment
- Drive continuous process improvement for operational efficiency and speed to market
- Communicate project status clearly and promptly under tight deadlines
**Required qualifications, capabilities, and skills**
- 7-10 years in marketing project/program leadership, portfolio management or control oversight in a fast paced environment.
- Ability to manage multiple projects / programs simultaneously with equal success and deliver results
- Proven problem-solving, strategic thinking and strong curiosity for operational processes - rapid learning agility required
- Exceptional written/verbal communication, tailored to executive and technical audiences
- Strong organizational skills; thrives under pressure with a strong sense of urgency
- Demonstrated cross-functional leadership and collaborative mindset
- Proficient in Microsoft 365; familiarity with LLM-based tools/AI platforms preferred
**Preferred qualifications, capabilities, and skills**
- Bachelor's degree or equivalent experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans