656 Process Optimization jobs in the United States

Specialist, Process Optimization

The Specialist, Process Optimization plays a key role in turning data into action. This role supports the optimization of core operational applications by analyzing performance trends, documenting frontline behaviors, and supporting structured improvement initiatives. The role is best suited for someone who thrives on digging into operational performance issues and influencing positive behavioral and process change.

We Care:

• Engage with frontline staff and leaders to understand operational challenges firsthand
• Document what's working and what's not with empathy and objectivity
• Help regions improve outcomes by listening deeply and advising respectfully

We Collaborate:

• Work with Operations, Deployment, and Training to ensure your findings are actionable and well-integrated
• Partner with System Settings to distinguish behavior vs configuration issues
• Share insights across the entire Program Management Office (PMO) team to close recurring performance gaps

We Do the Right Thing:

• Leverage performance metrics (schedule vs actual, deadhead, and trip completion) to support operations with improving process performance
• Use evidencenot assumptionsto assess challenges and guide decisions
• Document findings clearly and propose practical solutions, not just abstract ideas

We Have Fun:

• Celebrate winsbig and smallwhen a region reduces missed trips or improves routing efficiency
• Be the go-to person for "what's really happening" on the ground
• Make continuous improvement approachable and fun through quick wins and field-friendly tools

And We Take Initiative:

• Own improvement projects and see them through from analysis to implementation
• Build dashboards, visuals, or guides that help others succeed faster
• Constantly look for new patterns in performance data and raise ideas others haven't yet noticed
• Stay curious, persistent, and committed to making the implementation of processes/technologies more impactful for every user

Qualifications:

• 7+ years of experience in operations, analytics, or process improvement
• Working knowledge of performance metrics in student transportation or logistics
• Strong Excel, reporting, and documentation skills
• Able to work independently on assessments and as a collaborative partner in solutioning sessions
• Advanced knowledge of continuous improvement methodologies (Lean, Six Sigma, Theory of Constraints, and/or TQM)

Salary:

• $80,000 - $100,000 per year, depending on experience

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced, compassionate, and inspired, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience, Beacon Mobility operations can be found in Massachusetts, New York, Pennsylvania, Illinois and Minnesota providing support to over 10,000 employees in over 1,300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6,500 vehicles.

**Phillips 66 & YOU - Together we can fuel the future**
The **Process Optimization Engineer** provides process technical expertise and services focused on technical support, including troubleshooting, monitoring, and optimization, to ensure optimum unit performance while adhering to safety and environmental standards. This role also involves small process engineering designs and project development support within area teams, interfacing with various departments across the refinery.
**Responsibilities May Include:**
+ Monitor and evaluate unit performance and maintain effective monitoring reports
+ Troubleshoot operational and process quality problems
+ Develop solutions for unit optimization and generate ideas for process design improvements
+ Provide technical content for operating procedures and detailed process specifications
+ Maintain and update P&ID's and equipment data sheets
+ Complete process hazard analysis and fulfill process safety management (PSM) requirements
+ Ensure full compliance with Management of Change (MOC) procedures
+ Develop and monitor key performance metrics for assigned units
+ Provide guidance to operations in line with environmental and operational requirements
+ Manage capital and operating expense budgets
+ Collaborate with other refinery departments and perform physical inspections including climbing ladders and towers
+ Utilize DCS and advanced process control systems to optimize operating units
**Required Qualifications:**
+ Legally authorized to work in the job posting country
+ Bachelor's Degree in Chemical Engineering
+ 1 or more years of direct experience in refining and/or the chemical industry in the field of process engineering
+ Valid driver's license
**Preferred Qualifications:**
+ Catalytic reaction operational experience
+ Strong oral/written communication skills and the ability to interact and work in a team environment
+ Experience with process simulation programs such as Hysys, AspenPlus, or Petro-Sim
+ Computer proficient including applications for Microsoft Word, Excel and PowerPoint
The **Ponca City Refinery** is located in Ponca City, Oklahoma, approximately 95 miles northwest of Tulsa, Oklahoma. Its facilities include crude distilling, naphtha reforming, fluid catalytic cracking, alkylation, hydrodesulfurization and delayed coking units. The refinery processes a mixture of light, medium and heavy crude oil delivered via pipeline from Oklahoma, Texas, New Mexico, the U.S. Rockies and Canada. Infrastructure improvements have enabled the delivery of locally produced crude oil by pipeline and truck. The refinery produces a high percentage of transportation fuels and anode-grade petroleum coke. Refined products are primarily distributed to customers by company-owned and common carrier pipelines to markets throughout the Midcontinent region.
**Total Rewards**
At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being - physical, emotional, social, and financial - is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results - personally and professionally. Benefits for certain eligible, full-time employees include:
+ Annual Variable Cash Incentive Program (VCIP) bonus
+ 8% 401k company match
+ Cash Balance Account pension
+ Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
+ Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services
Learn more about Phillips 66 Total Rewards ( .
Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the _Military Times_ for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence.
Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com.
**To be considered**
In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of **07/31/2025** .
Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
**Phillips 66 is an Equal Opportunity Employer**

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
The Process Optimization Developer on the Business Process Optimization (BPO) team plays a key role in designing, developing, and supporting technical solutions that streamline operations and improve business performance. This role contributes to the team's mission of delivering measurable value through process optimization, automation, and data-driven insights. Working closely with cross-functional partners, the Developer helps translate business needs into scalable, sustainable solutions that support continuous improvement across the organization.
**JOB RESPONSIBILITIES:**
+ Design, develop, and maintain automation and optimization solutions using a variety of tools and programming languages.
+ Collaborate with analysts, engineers, and business stakeholders to define requirements and deliver effective technical solutions.
+ Continuously improve existing solutions by identifying opportunities for increased efficiency, scalability, and performance.
+ Provide technical support and troubleshooting assistance to team members and stakeholders.
+ Participate in code reviews, testing, and deployment processes to ensure quality and reliability.
+ Contribute to project planning, documentation, and knowledge sharing within the team.
+ Present technical findings and recommendations to both technical and non-technical audiences.
+ Support the integration of automation tools and platforms into broader process improvement initiatives.
**Pay Range for this position is - $75,000 - $85,000
**EDUCATION:**
+ Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field is preferred.
+ Equivalent experience (minimum 4 years) will be considered in lieu of a degree.
**EXPERIENCE:**
+ 1+ years of development experience in a high-level programming language; Python strongly preferred.
+ Experience with Microsoft Power Automate or similar automation platforms is a plus.
+ Familiarity with front- and back-end data environments, APIs, and ETL/ELT processes.
+ Exposure to process improvement or business operations is beneficial
**COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:**
+ Foundational programming and problem-solving skills with a strong desire to grow in process optimization and automation.
+ Understanding of automation tools, development lifecycles, and agile methodologies.
+ Ability to design, build, and deploy technical solutions based on business requirements.
+ Strong collaboration skills and the ability to work effectively in cross-functional teams.
+ Effective verbal and written communication skills for engaging both technical and non-technical stakeholders.
+ Adaptability in a fast-paced, evolving environment with shifting priorities.
+ Commitment to continuous learning and contributing to a culture of innovation.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.
EEO Info ( | EEO Letter ( | EPPA Info ( | FMLA Info (

Job Description

Job Description

Your Mission

Become a Process Optimization Specialist and revolutionize the manufacturing landscape of our Jonesboro, AR site. Bring your innovative engineering skills to the forefront, where you'll lead the charge in process enhancements and drive productivity to unprecedented heights within a collective team setting. Are you ready to make your mark?

Daily Responsibilities

• Innovate: Devise and amplify manufacturing methodologies for boosted productivity.
• Analyze: Dive into production data to pinpoint optimization opportunities.
• Collaborate: Partner with multifaceted teams to troubleshoot and solve manufacturing issues.
• Streamline: Execute time studies and simulations to refine workflows.
• Document: Author and sustain process documentation, ensuring all SOPs and work instructions are current.
• Transform: Spearhead projects using Lean and Six Sigma for continuous improvement.
• Educate: Mentor and train the production workforce on cutting-edge processes.
• Comply: Ensure all activities meet safety and quality benchmarks.

Who You Are

• Holder of a Bachelor's degree in relevant engineering disciplines.
• Possessing over 2 years of hands-on experience in manufacturing engineering.
• Deeply familiar with cutting-edge manufacturing processes and technologies.
• Expert user of CAD programs and auxiliary engineering software.
• Experience in Lean Manufacturing and Six Sigma methodologies is beneficial.
• Adept problem-solver with proactive attitudes towards challenges.
• A team communicator and collaborator par excellence.
• Capable of navigating fast-paced environments and juggling various tasks.

Core Competencies:

• Expertise in Equipment Troubleshooting
• Efficient Machine Setup for Production

Join to apply for the Senior Process Optimization Analyst role at Crowe

3 days ago Be among the first 25 applicants

Join to apply for the Senior Process Optimization Analyst role at Crowe

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, youre trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. Thats why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, youre trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. Thats why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Senior Process Optimization Analyst leverages deep business analysis and process improvement expertise to help optimize business operations and identify opportunities for Gen AI and automation solutions. This role is responsible for eliciting and analyzing business requirements, creating functional and non-functional specifications, leading QA testing, and ensuring that Gen AI and automation solutions are aligned with business needs and user experience goals.

Working cross-functionally with business stakeholders and technology teams, the Senior Analyst applies process mining insights and Lean principles to uncover inefficiencies and support digital transformation initiatives. This role also supports prioritization and onboarding of automation and process mining opportunities across the SDLC. The Senior Analyst acts as a subject matter expert and advisor, removing roadblocks, guiding junior team members, and driving continuous improvement through data-driven insights and strategic recommendations.

Responsibilities:

• Lead collaborative workshops with key stakeholders to document end to end current state processes, internal/external pain points, and desired outcomes for automation and optimization
• Conduct in-depth analysis of business processes, workflows, and data to map opportunities for automation by leveraging process mining and task mining tools (e.g., Microsoft Process Mining, Celonis, Minit, Apromore)
• Deploy Lean principles to provide data-driven recommendations for process improvements
• Draft functional and non-functional requirements at a level that can be client validated and utilized by the technical project team; manage/maintain all requirements documentation
• Define the Target Operating Model, incorporating strategic roles and the use of emerging technologies such as AI-driven process mining and automation
• Utilize UX feedback, Job aids, procedures, and process maps to identify processes for further optimization and/or automation and using analysis make strategic recommendations
• Lead cross-functional teams through Agile ceremonies and SDLC activities; manage user story development and backlog grooming in collaboration with technical stakeholders
• Design and oversee QA test plans and test scripts; manage end-to-end testing activities including UAT to ensure solutions meet performance and quality expectations
• Mentor junior analysts and support knowledge sharing around process mining, Gen AI automation, and optimization methodologies
• Prepare and deliver executive-level presentations with strategic recommendations supported by data and business case analysis
  
  

Qualifications:

• 5+ years of experience in hyperautomation business analysis (Process automation, workflow, API, AI), process improvement, or business optimization
• 2+ years experience working with process or task mining tools, including exposure to Microsoft Process Mining, Celonis, or similar platforms
• Strong understanding of ML/AI application and concepts and their role in process automation and optimization, and knowledge of latest Gen AI tools (Copilot, Azure AI studio, etc.)
• Excellent written and verbal communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts
• Extremely meticulous and organized with a strong customer service orientation and an aptitude for learning and working with technology and ability to identify and document solutions to complex business problems with accuracy
• Ability to effectively manage time, prioritize work, multi-task across many assignments, and create deliverables with minimal direction
• Experience with group facilitation and requirements elicitation techniques (including, but not limited to, interviews, document analysis, requirements workshops, surveys, shadowing, etc.)
• Proven experience creating artifacts and documenting requirements for software projects ensuring that business, user, functional and non-functional requirements are clear, concise, testable, and traceable (including experience with modeling, diagramming, and prototyping tools to generate analysis and design deliverables)
• Experience with analysis techniques/methods (including, but not limited to, scope diagrams, process models, data models, use cases, user stories, acceptance criteria, storyboards, prototypes, state diagrams, CRUD matrix, etc.)
• Expertise with a variety of testing techniques (quality assurance skills including, but not limited to, unit testing, requirements testing, integration testing, performance testing, usability testing, etc.)
  
  

Requirements:

• Bachelors degree in technical or business area
• 5+ years of overall experience as a Business Analyst, Process Engineer, or Automation Specialist
• 3+ years of experience as a business analyst delivery hyperautomation, process orchestration solutions with the latest emerging technologies and platforms
• 3+ years of experience in business process modeling, workflow design and process optimization techniques
• Experience with large datasets is preferred
• Experience with AI orchestration platforms and Gen AI tools is a plus
• Strong understanding of Gen AI models and AI orchestration platforms
• Strong understanding of Data Science principles
• Prior experience working with geographically diverse remote teams is preferred
• Prior experience with the Software Development Lifecycle (SDLC) methodology
• Prior experience with Agile methodology including authoring user stories and acceptance criteria, as well as, managing the backlog (knowledge of ADO is a plus)
• Experience with the Microsoft Technology Stack (ASP.net, SQL, SharePoint) and Python is a plus
• Professional services/consulting industry experience is a plus
• LSSBB or product manager certification is a plus
  
  

Key Positions With Which This Position Interfaces:

• Project Managers, Product Owners, Developers, Architects, Business Owners, Quality Assurance, UAT Testers, End Users
  
  

#Remote

We expect the candidate to uphold Crowes values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $65,800.00 - $35,400.00 per year.

Our Benefits:

Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow:

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe ( is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable. Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Accounting, Financial Services, and IT Services and IT Consulting

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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Senior Process Optimization Analyst leverages deep business analysis and process improvement expertise to help optimize business operations and identify opportunities for Gen AI and automation solutions. This role is responsible for eliciting and analyzing business requirements, creating functional and non-functional specifications, leading QA testing, and ensuring that Gen AI and automation solutions are aligned with business needs and user experience goals.

Working cross-functionally with business stakeholders and technology teams, the Senior Analyst applies process mining insights and Lean principles to uncover inefficiencies and support digital transformation initiatives. This role also supports prioritization and onboarding of automation and process mining opportunities across the SDLC. The Senior Analyst acts as a subject matter expert and advisor, removing roadblocks, guiding junior team members, and driving continuous improvement through data-driven insights and strategic recommendations.

Responsibilities:

• Lead collaborative workshops with key stakeholders to document end to end current state processes, internal/external pain points, and desired outcomes for automation and optimization
• Conduct in-depth analysis of business processes, workflows, and data to map opportunities for automation by leveraging process mining and task mining tools (e.g., Microsoft Process Mining, Celonis, Minit, Apromore)
• Deploy Lean principles to provide data-driven recommendations for process improvements
• Draft functional and non-functional requirements at a level that can be client validated and utilized by the technical project team; manage/maintain all requirements documentation
• Define the Target Operating Model, incorporating strategic roles and the use of emerging technologies such as AI-driven process mining and automation
• Utilize UX feedback, Job aids, procedures, and process maps to identify processes for further optimization and/or automation and using analysis make strategic recommendations
• Lead cross-functional teams through Agile ceremonies and SDLC activities; manage user story development and backlog grooming in collaboration with technical stakeholders
• Design and oversee QA test plans and test scripts; manage end-to-end testing activities including UAT to ensure solutions meet performance and quality expectations
• Mentor junior analysts and support knowledge sharing around process mining, Gen AI automation, and optimization methodologies
• Prepare and deliver executive-level presentations with strategic recommendations supported by data and business case analysis

Qualifications:

• 5+ years of experience in hyperautomation business analysis (Process automation, workflow, API, AI), process improvement, or business optimization
• 2+ years' experience working with process or task mining tools, including exposure to Microsoft Process Mining, Celonis, or similar platforms
• Strong understanding of ML/AI application and concepts and their role in process automation and optimization, and knowledge of latest Gen AI tools (Copilot, Azure AI studio, etc.)
• Excellent written and verbal communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts
• Extremely meticulous and organized with a strong customer service orientation and an aptitude for learning and working with technology and ability to identify and document solutions to complex business problems with accuracy
• Ability to effectively manage time, prioritize work, multi-task across many assignments, and create deliverables with minimal direction
• Experience with group facilitation and requirements elicitation techniques (including, but not limited to, interviews, document analysis, requirements workshops, surveys, shadowing, etc.)
• Proven experience creating artifacts and documenting requirements for software projects ensuring that business, user, functional and non-functional requirements are clear, concise, testable, and traceable (including experience with modeling, diagramming, and prototyping tools to generate analysis and design deliverables)
• Experience with analysis techniques/methods (including, but not limited to, scope diagrams, process models, data models, use cases, user stories, acceptance criteria, storyboards, prototypes, state diagrams, CRUD matrix, etc.)
• Expertise with a variety of testing techniques (quality assurance skills including, but not limited to, unit testing, requirements testing, integration testing, performance testing, usability testing, etc.)

Requirements:

• Bachelor's degree in technical or business area
• 5+ years of overall experience as a Business Analyst, Process Engineer, or Automation Specialist
• 3+ years of experience as a business analyst delivery hyperautomation, process orchestration solutions with the latest emerging technologies and platforms
• 3+ years of experience in business process modeling, workflow design and process optimization techniques
• Experience with large datasets is preferred
• Experience with AI orchestration platforms and Gen AI tools is a plus
• Strong understanding of Gen AI models and AI orchestration platforms
• Strong understanding of Data Science principles
• Prior experience working with geographically diverse remote teams is preferred
• Prior experience with the Software Development Lifecycle (SDLC) methodology
• Prior experience with Agile methodology including authoring user stories and acceptance criteria, as well as, managing the backlog (knowledge of ADO is a plus)
• Experience with the Microsoft Technology Stack (ASP.net, SQL, SharePoint) and Python is a plus
• Professional services/consulting industry experience is a plus
• LSSBB or product manager certification is a plus

Key Positions With Which This Position Interfaces:

• Project Managers, Product Owners, Developers, Architects, Business Owners, Quality Assurance, UAT Testers, End Users

#Remote

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $65,800.00 - $135,400.00 per year.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:
Crowe ( is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.

#J-18808-Ljbffr

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Senior Process Optimization Analyst leverages deep business analysis and process improvement expertise to help optimize business operations and identify opportunities for Gen AI and automation solutions. This role is responsible for eliciting and analyzing business requirements, creating functional and non-functional specifications, leading QA testing, and ensuring that Gen AI and automation solutions are aligned with business needs and user experience goals.

Working cross-functionally with business stakeholders and technology teams, the Senior Analyst applies process mining insights and Lean principles to uncover inefficiencies and support digital transformation initiatives. This role also supports prioritization and onboarding of automation and process mining opportunities across the SDLC. The Senior Analyst acts as a subject matter expert and advisor, removing roadblocks, guiding junior team members, and driving continuous improvement through data-driven insights and strategic recommendations.

Responsibilities:

• Lead collaborative workshops with key stakeholders to document end to end current state processes, internal/external pain points, and desired outcomes for automation and optimization
• Conduct in-depth analysis of business processes, workflows, and data to map opportunities for automation by leveraging process mining and task mining tools (e.g., Microsoft Process Mining, Celonis, Minit, Apromore)
• Deploy Lean principles to provide data-driven recommendations for process improvements
• Draft functional and non-functional requirements at a level that can be client validated and utilized by the technical project team; manage/maintain all requirements documentation
• Define the Target Operating Model, incorporating strategic roles and the use of emerging technologies such as AI-driven process mining and automation
• Utilize UX feedback, Job aids, procedures, and process maps to identify processes for further optimization and/or automation and using analysis make strategic recommendations
• Lead cross-functional teams through Agile ceremonies and SDLC activities; manage user story development and backlog grooming in collaboration with technical stakeholders
• Design and oversee QA test plans and test scripts; manage end-to-end testing activities including UAT to ensure solutions meet performance and quality expectations
• Mentor junior analysts and support knowledge sharing around process mining, Gen AI automation, and optimization methodologies
• Prepare and deliver executive-level presentations with strategic recommendations supported by data and business case analysis

Qualifications:

• 5+ years of experience in hyperautomation business analysis (Process automation, workflow, API, AI), process improvement, or business optimization
• 2+ years' experience working with process or task mining tools, including exposure to Microsoft Process Mining, Celonis, or similar platforms
• Strong understanding of ML/AI application and concepts and their role in process automation and optimization, and knowledge of latest Gen AI tools (Copilot, Azure AI studio, etc.)
• Excellent written and verbal communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts
• Extremely meticulous and organized with a strong customer service orientation and an aptitude for learning and working with technology and ability to identify and document solutions to complex business problems with accuracy
• Ability to effectively manage time, prioritize work, multi-task across many assignments, and create deliverables with minimal direction
• Experience with group facilitation and requirements elicitation techniques (including, but not limited to, interviews, document analysis, requirements workshops, surveys, shadowing, etc.)
• Proven experience creating artifacts and documenting requirements for software projects ensuring that business, user, functional and non-functional requirements are clear, concise, testable, and traceable (including experience with modeling, diagramming, and prototyping tools to generate analysis and design deliverables)
• Experience with analysis techniques/methods (including, but not limited to, scope diagrams, process models, data models, use cases, user stories, acceptance criteria, storyboards, prototypes, state diagrams, CRUD matrix, etc.)
• Expertise with a variety of testing techniques (quality assurance skills including, but not limited to, unit testing, requirements testing, integration testing, performance testing, usability testing, etc.)

Requirements:

• Bachelor's degree in technical or business area
• 5+ years of overall experience as a Business Analyst, Process Engineer, or Automation Specialist
• 3+ years of experience as a business analyst delivery hyperautomation, process orchestration solutions with the latest emerging technologies and platforms
• 3+ years of experience in business process modeling, workflow design and process optimization techniques
• Experience with large datasets is preferred
• Experience with AI orchestration platforms and Gen AI tools is a plus
• Strong understanding of Gen AI models and AI orchestration platforms
• Strong understanding of Data Science principles
• Prior experience working with geographically diverse remote teams is preferred
• Prior experience with the Software Development Lifecycle (SDLC) methodology
• Prior experience with Agile methodology including authoring user stories and acceptance criteria, as well as, managing the backlog (knowledge of ADO is a plus)
• Experience with the Microsoft Technology Stack (ASP.net, SQL, SharePoint) and Python is a plus
• Professional services/consulting industry experience is a plus
• LSSBB or product manager certification is a plus

Key Positions With Which This Position Interfaces:

• Project Managers, Product Owners, Developers, Architects, Business Owners, Quality Assurance, UAT Testers, End Users

#Remote

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $65,800.00 - $135,400.00 per year.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:
Crowe ( is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.

#J-18808-Ljbffr

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Senior Process Optimization Analyst leverages deep business analysis and process improvement expertise to help optimize business operations and identify opportunities for Gen AI and automation solutions. This role is responsible for eliciting and analyzing business requirements, creating functional and non-functional specifications, leading QA testing, and ensuring that Gen AI and automation solutions are aligned with business needs and user experience goals.

Working cross-functionally with business stakeholders and technology teams, the Senior Analyst applies process mining insights and Lean principles to uncover inefficiencies and support digital transformation initiatives. This role also supports prioritization and onboarding of automation and process mining opportunities across the SDLC. The Senior Analyst acts as a subject matter expert and advisor, removing roadblocks, guiding junior team members, and driving continuous improvement through data-driven insights and strategic recommendations.

Responsibilities:

• Lead collaborative workshops with key stakeholders to document end to end current state processes, internal/external pain points, and desired outcomes for automation and optimization
• Conduct in-depth analysis of business processes, workflows, and data to map opportunities for automation by leveraging process mining and task mining tools (e.g., Microsoft Process Mining, Celonis, Minit, Apromore)
• Deploy Lean principles to provide data-driven recommendations for process improvements
• Draft functional and non-functional requirements at a level that can be client validated and utilized by the technical project team; manage/maintain all requirements documentation
• Define the Target Operating Model, incorporating strategic roles and the use of emerging technologies such as AI-driven process mining and automation
• Utilize UX feedback, Job aids, procedures, and process maps to identify processes for further optimization and/or automation and using analysis make strategic recommendations
• Lead cross-functional teams through Agile ceremonies and SDLC activities; manage user story development and backlog grooming in collaboration with technical stakeholders
• Design and oversee QA test plans and test scripts; manage end-to-end testing activities including UAT to ensure solutions meet performance and quality expectations
• Mentor junior analysts and support knowledge sharing around process mining, Gen AI automation, and optimization methodologies
• Prepare and deliver executive-level presentations with strategic recommendations supported by data and business case analysis

Qualifications:

• 5+ years of experience in hyperautomation business analysis (Process automation, workflow, API, AI), process improvement, or business optimization
• 2+ years' experience working with process or task mining tools, including exposure to Microsoft Process Mining, Celonis, or similar platforms
• Strong understanding of ML/AI application and concepts and their role in process automation and optimization, and knowledge of latest Gen AI tools (Copilot, Azure AI studio, etc.)
• Excellent written and verbal communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts
• Extremely meticulous and organized with a strong customer service orientation and an aptitude for learning and working with technology and ability to identify and document solutions to complex business problems with accuracy
• Ability to effectively manage time, prioritize work, multi-task across many assignments, and create deliverables with minimal direction
• Experience with group facilitation and requirements elicitation techniques (including, but not limited to, interviews, document analysis, requirements workshops, surveys, shadowing, etc.)
• Proven experience creating artifacts and documenting requirements for software projects ensuring that business, user, functional and non-functional requirements are clear, concise, testable, and traceable (including experience with modeling, diagramming, and prototyping tools to generate analysis and design deliverables)
• Experience with analysis techniques/methods (including, but not limited to, scope diagrams, process models, data models, use cases, user stories, acceptance criteria, storyboards, prototypes, state diagrams, CRUD matrix, etc.)
• Expertise with a variety of testing techniques (quality assurance skills including, but not limited to, unit testing, requirements testing, integration testing, performance testing, usability testing, etc.)

Requirements:

• Bachelor's degree in technical or business area
• 5+ years of overall experience as a Business Analyst, Process Engineer, or Automation Specialist
• 3+ years of experience as a business analyst delivery hyperautomation, process orchestration solutions with the latest emerging technologies and platforms
• 3+ years of experience in business process modeling, workflow design and process optimization techniques
• Experience with large datasets is preferred
• Experience with AI orchestration platforms and Gen AI tools is a plus
• Strong understanding of Gen AI models and AI orchestration platforms
• Strong understanding of Data Science principles
• Prior experience working with geographically diverse remote teams is preferred
• Prior experience with the Software Development Lifecycle (SDLC) methodology
• Prior experience with Agile methodology including authoring user stories and acceptance criteria, as well as, managing the backlog (knowledge of ADO is a plus)
• Experience with the Microsoft Technology Stack (ASP.net, SQL, SharePoint) and Python is a plus
• Professional services/consulting industry experience is a plus
• LSSBB or product manager certification is a plus

Key Positions With Which This Position Interfaces:

• Project Managers, Product Owners, Developers, Architects, Business Owners, Quality Assurance, UAT Testers, End Users

#Remote

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $65,800.00 - $135,400.00 per year.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:
Crowe ( is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.

#J-18808-Ljbffr

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Senior Process Optimization Analyst leverages deep business analysis and process improvement expertise to help optimize business operations and identify opportunities for Gen AI and automation solutions. This role is responsible for eliciting and analyzing business requirements, creating functional and non-functional specifications, leading QA testing, and ensuring that Gen AI and automation solutions are aligned with business needs and user experience goals.

Working cross-functionally with business stakeholders and technology teams, the Senior Analyst applies process mining insights and Lean principles to uncover inefficiencies and support digital transformation initiatives. This role also supports prioritization and onboarding of automation and process mining opportunities across the SDLC. The Senior Analyst acts as a subject matter expert and advisor, removing roadblocks, guiding junior team members, and driving continuous improvement through data-driven insights and strategic recommendations.

Responsibilities:

• Lead collaborative workshops with key stakeholders to document end to end current state processes, internal/external pain points, and desired outcomes for automation and optimization
• Conduct in-depth analysis of business processes, workflows, and data to map opportunities for automation by leveraging process mining and task mining tools (e.g., Microsoft Process Mining, Celonis, Minit, Apromore)
• Deploy Lean principles to provide data-driven recommendations for process improvements
• Draft functional and non-functional requirements at a level that can be client validated and utilized by the technical project team; manage/maintain all requirements documentation
• Define the Target Operating Model, incorporating strategic roles and the use of emerging technologies such as AI-driven process mining and automation
• Utilize UX feedback, Job aids, procedures, and process maps to identify processes for further optimization and/or automation and using analysis make strategic recommendations
• Lead cross-functional teams through Agile ceremonies and SDLC activities; manage user story development and backlog grooming in collaboration with technical stakeholders
• Design and oversee QA test plans and test scripts; manage end-to-end testing activities including UAT to ensure solutions meet performance and quality expectations
• Mentor junior analysts and support knowledge sharing around process mining, Gen AI automation, and optimization methodologies
• Prepare and deliver executive-level presentations with strategic recommendations supported by data and business case analysis

Qualifications:

• 5+ years of experience in hyperautomation business analysis (Process automation, workflow, API, AI), process improvement, or business optimization
• 2+ years' experience working with process or task mining tools, including exposure to Microsoft Process Mining, Celonis, or similar platforms
• Strong understanding of ML/AI application and concepts and their role in process automation and optimization, and knowledge of latest Gen AI tools (Copilot, Azure AI studio, etc.)
• Excellent written and verbal communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts
• Extremely meticulous and organized with a strong customer service orientation and an aptitude for learning and working with technology and ability to identify and document solutions to complex business problems with accuracy
• Ability to effectively manage time, prioritize work, multi-task across many assignments, and create deliverables with minimal direction
• Experience with group facilitation and requirements elicitation techniques (including, but not limited to, interviews, document analysis, requirements workshops, surveys, shadowing, etc.)
• Proven experience creating artifacts and documenting requirements for software projects ensuring that business, user, functional and non-functional requirements are clear, concise, testable, and traceable (including experience with modeling, diagramming, and prototyping tools to generate analysis and design deliverables)
• Experience with analysis techniques/methods (including, but not limited to, scope diagrams, process models, data models, use cases, user stories, acceptance criteria, storyboards, prototypes, state diagrams, CRUD matrix, etc.)
• Expertise with a variety of testing techniques (quality assurance skills including, but not limited to, unit testing, requirements testing, integration testing, performance testing, usability testing, etc.)

Requirements:

• Bachelor's degree in technical or business area
• 5+ years of overall experience as a Business Analyst, Process Engineer, or Automation Specialist
• 3+ years of experience as a business analyst delivery hyperautomation, process orchestration solutions with the latest emerging technologies and platforms
• 3+ years of experience in business process modeling, workflow design and process optimization techniques
• Experience with large datasets is preferred
• Experience with AI orchestration platforms and Gen AI tools is a plus
• Strong understanding of Gen AI models and AI orchestration platforms
• Strong understanding of Data Science principles
• Prior experience working with geographically diverse remote teams is preferred
• Prior experience with the Software Development Lifecycle (SDLC) methodology
• Prior experience with Agile methodology including authoring user stories and acceptance criteria, as well as, managing the backlog (knowledge of ADO is a plus)
• Experience with the Microsoft Technology Stack (ASP.net, SQL, SharePoint) and Python is a plus
• Professional services/consulting industry experience is a plus
• LSSBB or product manager certification is a plus

Key Positions With Which This Position Interfaces:

• Project Managers, Product Owners, Developers, Architects, Business Owners, Quality Assurance, UAT Testers, End Users

#Remote

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $65,800.00 - $135,400.00 per year.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:
Crowe ( is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.

#J-18808-Ljbffr