8,998 Process Support Specialist jobs in the United States

Engagement Type

Contract

Key Responsibilities:

Support Microsoft Power Apps and Automate Solutions (70%)

• Develop, enhance, and maintain Power Apps solutions to improve workflow automation and efficiency.
• Design, implement, and support Power Automate processes, integrating automation solutions with business operations.
• Provide technical support, including managing and resolving support tickets related to Power Apps and Automate.
• Assist in building tier 1 applications and contribute to tier 2 app development using premium connectors.
• Analyze system performance and optimize applications for scalability and security.
• Create and maintain Power BI dashboards to track automation effectiveness.

Leadership and Team Guidance (30%)

• Act as the lead analyst, guiding and mentoring a team of analysts working on Power Apps and Automate solutions.
• Ensure best practices in Power Platform development and optimization are followed across the analyst team.
• Collaborate with IT and business stakeholders to ensure alignment of solutions with organizational goals.
• Provide training and knowledge-sharing sessions to enhance the team's Power Platform capabilities.
• Present insights, recommendations, and progress updates to leadership.

Experience & Qualifications

• 7+ years in business/application analysis, automation solutions, or Power Platform development.
• Proven expertise in Power Apps and Power Automate, including enterprise-scale deployment and optimization.
• Extensive experience supporting and enhancing low-code/no-code applications in complex environments.

Skills

• Advanced proficiency in Microsoft Power Apps, Power Automate, Canvas App, Power BI, and Azure integrations.
• Strong knowledge of application lifecycle management, low-code development, and cloud technologies.
• Experience with Application Performance Monitoring (APM) tools for Microsoft Power Platform solutions.
• Ability to lead, mentor, and support a team of analysts while maintaining a hands-on technical approach.
• Expertise in translating technical capabilities into actionable business strategies.

Education & Certification

• Bachelor's degree in IT, Computer Science, or a related field.
• Certifications in Microsoft Power Platform, Azure, or related technologies are highly desirable.

Required/Desired Skills

Skill Required/Desired Amount of Experience Exceptional verbal and written communication skills. Required 8 Years Engineering business process improvement resulting in streamlined and effective processes with a mind towards automated solutions. Required 8 Years Leading, delegating, motivating, and obtaining desired results. Required 5 Years Work with business units to assess complex business functions and processes. Required 5 Years Negotiate, mediate, settle disputes equitably, and handle difficult situations diplomatically. Required 5 Years Advanced Microsoft Power App and Automate experience Required 7 Years

Skills:

Microsoft Power App

Join the Clean Energy Revolution
Join the Strategic Planning & Engagement (SP&E) organization as a Business Process Improvement Advisor, where you'll play a critical role in advancing operational excellence through process and technology integration. In this role, you will lead or support initiatives that modernize business operations by identifying inefficiencies, designing scalable solutions, and implementing digital enhancements that align with enterprise strategy. You'll collaborate across business and IT teams to intake, assess, and prioritize improvement opportunities, leveraging tools such as Lean Six Sigma, Agile, and data analytics to drive measurable outcomes. As part of the SP&E team, you'll be encouraged to think boldly, act collaboratively, and continuously grow. Our culture supports continuous learning, ethical leadership, and a shared responsibility to serve our communities and customers with excellence. Whether guiding cross-functional workshops, developing performance dashboards, or supporting enterprise-wide technology rollouts, your work will directly contribute to SP&E's mission of delivering streamlined, compliant, and future-ready processes.
**Responsibilities**
+ Oversees and implements new procedures and digital enhancements to streamline processes and increase compliance by leveraging Lean Six Sigma, Agile, and other project management principles
+ Provides continuous improvement guidance and facilitates process improvement activities to help achieve company objectives
+ Leads process improvement projects to gain efficiency and financial benefits, delivering cost savings for SCE
+ Develops and reviews financial benefit models for major process improvement projects
+ Delivers innovative business process solutions that capitalize on technology and increase efficiency
+ Develops models and reports to track business performance and goal progress and facilitates the design and development of business systems and processes
+ Partners with key functional teams to identify, manage, and execute multiple complex cross-functional process improvement initiatives
+ Prepares detailed reports and presentations to present findings and recommendations to senior management
+ Oversees the execution of key milestones, status, and quality of deliverables. Guide the successful completion of programs, projects and initiatives.
+ A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
**Minimum Qualifications**
+ Seven or more years of experience with business process improvement or operational excellence initiatives.
Preferred Qualifications
+ Bachelor's degree in Business, Communications, Organizational/Change Management, Data/Analytics, or related field; master's a plus.
+ 5+ years leading cross‑functional initiatives or programs with demonstrated influence on scope, planning, implementation and outcomes.
+ Proficient Excel and PowerPoint; proven ability to transform analysis into executive‑ready narratives, dashboards, and presentations.
+ Working knowledge of Microsoft Power Platform and Copilot to enable business‑led automation.
+ Experience partnering with IT on technology integration; literacy with ERP/enterprise platforms (e.g., SAP/Work‑Management/GIS) is a plus.
+ Exceptional stakeholder engagement and communication skills across technical and non‑technical audiences; comfortable prepping leaders for forums and decisions.
Additional Information
+ This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
+ Visit our Candidate Resource ( page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
+ Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
+ The primary work location for this position is Pomona Innovation Village.
+ Relocation does not apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at .

Join the Clean Energy Revolution
Join the Strategic Planning & Engagement (SP&E) organization as a Business Process Improvement Advisor, where you'll play a critical role in advancing operational excellence through process and technology integration. In this role, you will lead or support initiatives that modernize business operations by identifying inefficiencies, designing scalable solutions, and implementing digital enhancements that align with enterprise strategy. You'll collaborate across business and IT teams to intake, assess, and prioritize improvement opportunities, leveraging tools such as Lean Six Sigma, Agile, and data analytics to drive measurable outcomes. As part of the SP&E team, you'll be encouraged to think boldly, act collaboratively, and continuously grow. Our culture supports continuous learning, ethical leadership, and a shared responsibility to serve our communities and customers with excellence. Whether guiding cross-functional workshops, developing performance dashboards, or supporting enterprise-wide technology rollouts, your work will directly contribute to SP&E's mission of delivering streamlined, compliant, and future-ready processes.
**Responsibilities**
+ Oversees and implements new procedures and digital enhancements to streamline processes and increase compliance by leveraging Lean Six Sigma, Agile, and other project management principles
+ Provides continuous improvement guidance and facilitates process improvement activities to help achieve company objectives
+ Leads process improvement projects to gain efficiency and financial benefits, delivering cost savings for SCE
+ Develops and reviews financial benefit models for major process improvement projects
+ Delivers innovative business process solutions that capitalize on technology and increase efficiency
+ Develops models and reports to track business performance and goal progress and facilitates the design and development of business systems and processes
+ Partners with key functional teams to identify, manage, and execute multiple complex cross-functional process improvement initiatives
+ Prepares detailed reports and presentations to present findings and recommendations to senior management
+ Oversees the execution of key milestones, status, and quality of deliverables. Guide the successful completion of programs, projects and initiatives.
+ A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
**Minimum Qualifications**
+ Seven or more years of experience with business process improvement or operational excellence initiatives.
Preferred Qualifications
+ Bachelor's degree in Business, Communications, Organizational/Change Management, Data/Analytics, or related field; master's a plus.
+ 5+ years leading cross‑functional initiatives or programs with demonstrated influence on scope, planning, implementation and outcomes.
+ Proficient Excel and PowerPoint; proven ability to transform analysis into executive‑ready narratives, dashboards, and presentations.
+ Working knowledge of Microsoft Power Platform and Copilot to enable business‑led automation.
+ Experience partnering with IT on technology integration; literacy with ERP/enterprise platforms (e.g., SAP/Work‑Management/GIS) is a plus.
+ Exceptional stakeholder engagement and communication skills across technical and non‑technical audiences; comfortable prepping leaders for forums and decisions.
Additional Information
+ This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
+ Visit our Candidate Resource ( page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
+ Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
+ The primary work location for this position is Pomona Innovation Village.
+ Relocation does not apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at .

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Business Process Improvement
Manager, Project & Change Management
Mastercard Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions, retailers, and governments worldwide. The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
As part of the Insights & Enablement team, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support the development of a comprehensive operations strategy with a focus towards achieving operational scale for future growth by improving quality and efficiency across Services.
ROLE
- Manage the overall coordination, status reporting, financials, schedules, and stability of project-oriented work efforts, ensures that project goals and objectives are met within agreed upon time, scope and resource requirements.
- Develop detailed project plans, KPIs to measure project success, and manages all implementation processes within budget constraints
- Take a lead position in complex initiatives of strategic importance (e.g., cross functional/ cross geographies)
- Conduct change impact assessments, build change plan, highlight gaps, manage change needs
- Prepare training needs analysis, define business readiness criteria, gain readiness signoffs, manage cut overs, and go live plans
- Build and manage communications, trainings, and presentations for project-related changes to inform, engage, and set expectations around change initiatives through communications
- Create communication and messaging to stakeholders, including project updates to senior leadership
- Act as trusted business partner and project and change management advisor for project managers, consulting on escalations and advising on methodologies
- Think innovatively, challenge status quo, reinforce change, advocate for change
ALL ABOUT YOU
- A PMP and/or a change management certification preferred
- A Bachelor's Degree in Business, Finance, or related discipline. Master's Degree preferred.
- Business relationship leader responsible for overall relationship and deliverables across all projects
- Demonstrated success building relationships and delivering results on key strategic initiatives
- Experience leading complex, global projects and programs across multiple geographies and functions, appropriately managing risk, timelines, budget, change impacts, and communication
- Experience driving large scale strategic transformations through program and change management across multiple geographies and functions
- Extensive experience delivering presentations that require critical decision making from senior leadership and have significant change management implications
- Experience in conflict resolution, negotiation, and persuasion
- Expertise in communications and marketing with experience building communications which target all levels of the business including executive team members.
- Experience building change impacts, change plans, communication plans, and presentations.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
**Pay Ranges**
O'Fallon, Missouri: $117,000 - $82,000 USD
Arlington, Virginia: 135,000 - 209,000 USD
Purchase, New York: 135,000 - 209,000 USD

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Business Process Improvement
Manager, Project & Change Management
Mastercard Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions, retailers, and governments worldwide. The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
As part of the Insights & Enablement team, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support the development of a comprehensive operations strategy with a focus towards achieving operational scale for future growth by improving quality and efficiency across Services.
ROLE
- Manage the overall coordination, status reporting, financials, schedules, and stability of project-oriented work efforts, ensures that project goals and objectives are met within agreed upon time, scope and resource requirements.
- Develop detailed project plans, KPIs to measure project success, and manages all implementation processes within budget constraints
- Take a lead position in complex initiatives of strategic importance (e.g., cross functional/ cross geographies)
- Conduct change impact assessments, build change plan, highlight gaps, manage change needs
- Prepare training needs analysis, define business readiness criteria, gain readiness signoffs, manage cut overs, and go live plans
- Build and manage communications, trainings, and presentations for project-related changes to inform, engage, and set expectations around change initiatives through communications
- Create communication and messaging to stakeholders, including project updates to senior leadership
- Act as trusted business partner and project and change management advisor for project managers, consulting on escalations and advising on methodologies
- Think innovatively, challenge status quo, reinforce change, advocate for change
ALL ABOUT YOU
- A PMP and/or a change management certification preferred
- A Bachelor's Degree in Business, Finance, or related discipline. Master's Degree preferred.
- Business relationship leader responsible for overall relationship and deliverables across all projects
- Demonstrated success building relationships and delivering results on key strategic initiatives
- Experience leading complex, global projects and programs across multiple geographies and functions, appropriately managing risk, timelines, budget, change impacts, and communication
- Experience driving large scale strategic transformations through program and change management across multiple geographies and functions
- Extensive experience delivering presentations that require critical decision making from senior leadership and have significant change management implications
- Experience in conflict resolution, negotiation, and persuasion
- Expertise in communications and marketing with experience building communications which target all levels of the business including executive team members.
- Experience building change impacts, change plans, communication plans, and presentations.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
**Pay Ranges**
O'Fallon, Missouri: $117,000 - $82,000 USD
Arlington, Virginia: 135,000 - 209,000 USD
Purchase, New York: 135,000 - 209,000 USD

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Business Process Improvement
Manager, Project & Change Management
Mastercard Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions, retailers, and governments worldwide. The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
As part of the Insights & Enablement team, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support the development of a comprehensive operations strategy with a focus towards achieving operational scale for future growth by improving quality and efficiency across Services.
ROLE
- Manage the overall coordination, status reporting, financials, schedules, and stability of project-oriented work efforts, ensures that project goals and objectives are met within agreed upon time, scope and resource requirements.
- Develop detailed project plans, KPIs to measure project success, and manages all implementation processes within budget constraints
- Take a lead position in complex initiatives of strategic importance (e.g., cross functional/ cross geographies)
- Conduct change impact assessments, build change plan, highlight gaps, manage change needs
- Prepare training needs analysis, define business readiness criteria, gain readiness signoffs, manage cut overs, and go live plans
- Build and manage communications, trainings, and presentations for project-related changes to inform, engage, and set expectations around change initiatives through communications
- Create communication and messaging to stakeholders, including project updates to senior leadership
- Act as trusted business partner and project and change management advisor for project managers, consulting on escalations and advising on methodologies
- Think innovatively, challenge status quo, reinforce change, advocate for change
ALL ABOUT YOU
- A PMP and/or a change management certification preferred
- A Bachelor's Degree in Business, Finance, or related discipline. Master's Degree preferred.
- Business relationship leader responsible for overall relationship and deliverables across all projects
- Demonstrated success building relationships and delivering results on key strategic initiatives
- Experience leading complex, global projects and programs across multiple geographies and functions, appropriately managing risk, timelines, budget, change impacts, and communication
- Experience driving large scale strategic transformations through program and change management across multiple geographies and functions
- Extensive experience delivering presentations that require critical decision making from senior leadership and have significant change management implications
- Experience in conflict resolution, negotiation, and persuasion
- Expertise in communications and marketing with experience building communications which target all levels of the business including executive team members.
- Experience building change impacts, change plans, communication plans, and presentations.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
**Pay Ranges**
O'Fallon, Missouri: $117,000 - $82,000 USD
Arlington, Virginia: 135,000 - 209,000 USD
Purchase, New York: 135,000 - 209,000 USD

Process Documentation & Lean Support Specialist

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

Overview

CACI is seeking a flexible, proactive, and detail-oriented specialist to support process documentation, workflow capture, and continuous improvement initiatives within PA40. This role focuses on documenting processes, capturing best practices, and supporting lean approaches under government direction.

Key Responsibilities:

• Assist in documenting technical and administrative processes across PA40.

• Develop draft SOPs, workflow guides, and process maps for government review.

• Support identification of process inefficiencies and propose improvement options.

• Maintain repositories of process documents and version control.

• Collaborate with project teams to capture lessons learned and codify repeatable practices.

• Contribute to process transparency and workforce training materials.

Minimum Qualifications:

• Bachelor’s degree in business, management, engineering, or related field.

• Eligible to obtain and maintain a Department of Defense security clearance.

• Must be a U.S. Citizen.

• Experience with process documentation or continuous improvement methods.

Required Skills & Attributes:

• Familiarity with Lean, Six Sigma, or other process improvement frameworks.

• Strong documentation and technical writing skills.

• Ability to capture workflows using flowcharts, diagrams, or similar tools.

• Excellent attention to detail and organizational skills.

• Strong communication and team collaboration abilities.

• Must be willing to work on site in Norco, California.

___

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (

___

Pay Range:

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.

Minimum Req uired Hourly Wage:

$31.99

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Process Documentation & Lean Support Specialist
Job Category: Service Contract Act
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
**Overview**
CACI is seeking a flexible, proactive, and detail-oriented specialist to support process documentation, workflow capture, and continuous improvement initiatives within PA40. This role focuses on documenting processes, capturing best practices, and supporting lean approaches under government direction.
**Key Responsibilities:**
- Assist in documenting technical and administrative processes across PA40.
- Develop draft SOPs, workflow guides, and process maps for government review.
- Support identification of process inefficiencies and propose improvement options.
- Maintain repositories of process documents and version control.
- Collaborate with project teams to capture lessons learned and codify repeatable practices.
- Contribute to process transparency and workforce training materials.
**Minimum Qualifications:**
- Bachelor's degree in business, management, engineering, or related field.
- Eligible to obtain and maintain a Department of Defense security clearance.
- Must be a U.S. Citizen.
- Experience with process documentation or continuous improvement methods.
**Required Skills & Attributes:**
- Familiarity with Lean, Six Sigma, or other process improvement frameworks.
- Strong documentation and technical writing skills.
- Ability to capture workflows using flowcharts, diagrams, or similar tools.
- Excellent attention to detail and organizational skills.
- Strong communication and team collaboration abilities.
- Must be willing to work on site in Norco, California.
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range:**
This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location.
**Minimum Req** **uired Hourly Wage:**
$31.99
There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

Join the Clean Energy Revolution

Join the Strategic Planning & Engagement (SP&E) organization as a Business Process Improvement, Senior Specialist where you'll play a critical role in advancing operational excellence through process and technology integration. In this role, you will lead or support initiatives that modernize business operations by identifying inefficiencies, designing scalable solutions, and implementing digital enhancements that align with enterprise strategy. You'll collaborate across business and IT teams to intake, assess, and prioritize improvement opportunities, leveraging tools such as Lean Six Sigma and data analytics to drive measurable outcomes. As part of the SP&E team, you'll be encouraged to think boldly, act collaboratively, and continuously grow. Our culture supports continuous learning, ethical leadership, and a shared responsibility to serve our communities and customers with excellence. Whether guiding cross-functional workshops, developing performance dashboards, or supporting enterprise-wide technology rollouts, your work will directly contribute to SP&E's mission of delivering streamlined, compliant, and future-ready processes.

As a Business Process Improvement, Senior Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Assists with process design and modification for continuous business improvement and monitors and evaluates the effectiveness of business systems and processes

• Supports the development of business plan scenarios to evaluate different priorities and potential options to achieve company objectives

• Performs root cause analysis and proposes process improvement plans to secure approval from leadership

• Utilizes tools and processes related to Lean Six Sigma and Agile practices to ensure successful accomplishment of expected projects and associated goals

• Tests and integrates new tools to enhance documentation approvals and ensure adherence to regulatory requirements

• Identifies potential risks and develops mitigation strategies to ensure compliance, high quality and on-time delivery

• Analyses data to identify opportunities for process improvement and cost savings while staying up to date with industry trends and technological advancements

• Develops and documents requirements, and assists in the development, testing, and implementation of solutions

• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Five or more years of experience with business process improvement or operational excellence initiatives.

Preferred Qualifications

• Bachelor's degree in Business, Communications, Organizational/Change Management, Data/Analytics or a related field.

• Practical experience in project/program/product management and process/continuous improvement.

• Advanced Excel -- ability to translate data into clear recommendations and leadership-ready visuals.

• Familiarity with Power Platform (Power Automate/Apps, Power BI), Copilot, and workflow automation a plus.

• Exposure to Lean Six Sigma; Green Belt or equivalent a plus.

• Experience with enterprise systems (e.g., planning/work-order databases).

• Strong stakeholder engagement and influence skills; clear written and verbal communications for senior audiences.

Additional Information

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days? Unless otherwise noted, employees are required to work and reside in the state of California? Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.

• The primary work location for this position is Pomona Innovation Village.

• Visit our Candidate Resource ( page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!

• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

• Relocation does not apply to this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at .