What Jobs are available for Processing Transactions in Jacksonville?
Showing 3 Processing Transactions jobs in Jacksonville
Data entry and Customer Service
Posted 16 days ago
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Job Description
Below are detailed descriptions of **Customer Service** and **Data Entry** roles, outlining their responsibilities, required skills, and key characteristics.
# **Customer Service Description**
A customer service representative acts as the primary point of contact between a business and its customers, ensuring a positive experience by addressing inquiries, resolving issues, and providing support. The role focuses on building customer satisfaction, loyalty, and trust through effective communication and problem-solving.
**Responsibilities**:
1. **Responding to Inquiries**: Answering customer questions via phone, email, live chat, or in-person about products, services, policies, or account issues.
2. **Issue Resolution**: Handling complaints, processing returns, refunds, or exchanges, and troubleshooting problems to ensure customer satisfaction.
3. **Providing Information**: Educating customers about products, services, promotions, or company policies.
4. **Order Processing**: Assisting with placing orders, tracking shipments, or updating customer accounts.
5. **Maintaining Records**: Documenting customer interactions, complaints, or feedback in a CRM (Customer Relationship Management) system.
**Work Environment**:
Customer service representatives work in various settings, including call centers, retail stores, corporate offices, or remotely. The role may involve shift work, including evenings, weekends, or holidays.
**Key Skills and Qualities**:
- **Communication Skills**: Clear verbal and written communication to convey information effectively and professionally.
- **Empathy and Patience**: Understanding and addressing customer frustrations with a calm, positive demeanor.
- **Problem-Solving**: Quickly assessing situations and finding effective solutions to meet customer needs.
- **Adaptability**: Handling diverse customer personalities and unexpected issues with flexibility.
- **Time Management**: Managing high call or inquiry volumes efficiently while maintaining quality.
- **Teamwork**: Collaborating with colleagues to resolve issues or improve processes.
# **Data Entry
A data entry clerk is responsible for inputting, updating, and maintaining accurate data in computer systems or databases. The role requires precision and efficiency to ensure data integrity, supporting organizational operations such as record-keeping, reporting, or analysis.
**Responsibilities**:
1. **Data Input**: Entering data (e.g., customer information, financial records, inventory details) into databases, spreadsheets, or software systems.
2. **Data Verification**: Checking for accuracy, identifying errors, and correcting inconsistencies in data entries.
3. **Data Organization**: Sorting, categorizing, or filing data to ensure easy retrieval and usability.
4. **Report Generation**: Compiling data into reports or summaries for management or other departments.
5. **Document Management**: Scanning, digitizing, or archiving physical records into electronic formats.
6. **Maintaining Confidentiality**: Ensuring sensitive information (e.g., personal or financial data) is handled securely and in compliance with regulations like GDPR or HIPAA.
7. **Software Use**: Working with tools like Microsoft Excel, Google Sheets, CRM systems, or specialized data entry software.
**Work Environment**:
Data entry clerks typically work in office settings, but remote or hybrid roles are increasingly common. The job often involves sitting for long periods and focusing on repetitive tasks.
**Key Skills and Qualities**:
- **Attention to Detail**: Ensuring accuracy and spotting errors in large volumes of data.
- **Typing Speed and Accuracy**: Fast and precise typing skills, often measured in words per minute (WPM).
- **Technical Proficiency**: Familiarity with data entry software, spreadsheets, and database management systems.
- **Organization**: Managing multiple data sources or tasks efficiently.
- **Time Management**: Meeting deadlines for data processing or reporting tasks.
- **Discipline**: Maintaining focus during repetitive or detail-oriented work.
- **Confidentiality**: Handling sensitive information with integrity and discretion.
Company Details
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Junior Data Analyst - Entry Level Opportunity
Posted 1 day ago
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Job Description
Key Responsibilities:
- Assist in the collection, cleaning, and preprocessing of data from multiple sources.
- Perform exploratory data analysis to identify trends, patterns, and anomalies.
- Develop and maintain reports and dashboards to visualize key performance indicators (KPIs) and business metrics.
- Support senior team members in developing predictive models and statistical analyses.
- Communicate findings and recommendations clearly and concisely to both technical and non-technical audiences.
- Collaborate with cross-functional teams to understand their data needs and provide analytical support.
- Ensure data accuracy, integrity, and consistency across all reporting.
- Contribute to the continuous improvement of data management and analysis processes.
- Stay updated with the latest trends and technologies in data analysis and business intelligence.
Qualifications:
- Bachelor's degree in a quantitative field such as Statistics, Mathematics, Economics, Computer Science, or a related discipline.
- Proficiency in SQL for data extraction and manipulation.
- Familiarity with at least one data visualization tool (e.g., Tableau, Power BI, Looker).
- Basic understanding of statistical concepts and methods.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Experience with Python or R for data analysis is a plus.
- Eagerness to learn and grow in a fast-paced environment.
This role is based in the vibrant city of Jacksonville, Florida, US , offering a blend of professional growth and a desirable lifestyle. The hybrid work model provides flexibility, combining in-office collaboration with remote work.
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Entry-Level Data Analyst - Graduate Program
Posted 1 day ago
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