49 Product Information jobs in Mansfield
Information Technology Product Lead
Posted 6 days ago
Job Viewed
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The Boeing Company is looking for an **Information Technology Product Lead** to join the team in Dallas, TX; North Charleston, SC; Hazelwood, MO; Berkeley, MO; Plano, TX; Renton, WA; Seattle, WA or Everette, WA.
The selected candidate will be responsible for designing, delivering, and supporting Indirect Source-to-Pay capabilities within an Agile Product Oriented Delivery (POD), partnering with Process Owners, Enterprise Services Technology and Systems (EST&S), Systems Integrators, the Project Management Office (PMO), data teams, and business stakeholders to transform, grow and run an enterprise Ariba solution.
This hands-on technical and functional leadership role requires deep expertise in Source-to-Pay processes, plus strong coordination skills to ensure successful deployments and adoption.
**Position Responsibilities:**
+ Participate in identifying and prioritizing Indirect Spend business scenarios for Ariba sub process(es)
+ Lead deep dive design sessions and workshops, capture process flows, exceptions, decision points, and narrative
+ Collect, analyze, and present inputs to enable Key Design Decisions, prepare materials for Design Authority review and follow up updates
+ Support the System Integration (SI), build supplying acceptance criteria, validation scenarios, and functional guidance
+ Maintain and refine process documentation to align with approved design outputs
+ Own design artifacts and requirements for end-to-end Source to Pay Process
+ Define master data validation scenarios and test cases, coordinate data cleansing and readiness with Master Data Governance (MDG) and data teams
+ Work with PMO to plan and manage activity plans, timelines, quality gates, and budgets for Indirect Spend sub‑process deliverables
+ Track readiness for integration, User Acceptance Testing (UAT), cutover and propose corrective actions and escalate when needed
+ Lead change impact assessments for Indirect Spend processes, support training needs analysis and development of enablement materials
+ Support stakeholder readiness, role definition, and adoption activities during deployment
+ Support the Product Manager and Project Management Office (PMO) in coordinating the multi‑functional POD (core members + part‑time specialists) onboarding, issue resolution, handovers, and ways of working
+ Act as primary functional contact between Procurement/Finance Subject Mater Expert (SMEs) and technical teams
**Basic Qualifications (Required Skills/Experience):**
+ 5+ years of experience with with Procure to Pay or Accounts Payable systems
+ 5+ years of experience with SAP Ariba (configuration, enhancement, customization, integration)
+ 5+ years of experience working with a team of systems engineers or systems integrators
+ 5+ years of experience in delivering global and complex transformational programs; utilizing various implementation/ delivery frameworks and methodologies (i.e. Waterfall, Hybrid, Agile, etc.)
**Preferred Qualifications (Desired Skills/Experience):**
+ Experience with SAP MDG and SAP Ariba engagements
+ Agile or POD delivery experience or certification
+ Experience with global Ariba common/edge deployment patterns and localization models
+ Experience with integration patterns, Application Programming Interface (APIs), data mapping, and data governance practices
+ Experience with change management, training design, and stakeholder readiness programs
+ Experience with Contract Lifecycle Management (CLM) and integration with Ariba
+ Experience with finance and taxes within Source to Pay (S2P) process
+ Experience with Guided Sourcing or Buying channels
+ Experience with team collaboration and strong written and verbal communication
**Drug Free Workplace:**
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies _._
**Pay & Benefits:**
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $110,500 - $159,850
Applications for this position will be accepted until **Oct. 09, 2025**
**Export Control Requirements:** This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
**Export Control Details:** US based job, US Person required
**Relocation**
Relocation assistance is not a negotiable benefit for this position.
**Visa Sponsorship**
Employer will not sponsor applicants for employment visa status.
**Shift**
This position is for 1st shift
**Equal Opportunity Employer:**
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Product Specialist

Posted 16 days ago
Job Viewed
Job Description
**Grade Level (for internal use):**
10
**The Team:**
IMActionsTM is one of the world's most trusted post-trade software. As an international team of industry experts, we architect and deliver intelligent post-trade software applications to the capital markets globally. We have a proven history transforming business models for the world's premier financial institutions, enabling them to enter new markets, reduce risk, increase profitability, and improve service standards.
We do this by seamlessly managing the huge volume and complex processing of all core post-trade services. These include asset servicing, securities and cash processing, and post trade analytics. Our team of experts supports our global customer base from offices in Dublin, New Delhi (Gurgaon), Singapore and Dallas.
The Product Specialist provides support and consultancy services to our clients for resolution of software and data issues. The Client Experience team work directly with clients, product engineering, business analysis and DBA teams to ensure that any issues raised are resolved in a satisfactory manner. Issues to be resolved are typically quite complex and require detailed investigation.
The position offers a great opportunity for growth within the company. There is also the potential opportunity for analysts to work on site with clients in locations worldwide
**Compensation/Benefits Information:** (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $90,000 to $10,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here ( .
Include for roles that are bonus plan eligible, including sales commission plans.
US Roles Only
**Responsibilities and Impact:**
The Product Specialist provides support and consultancy services to our clients for resolution of software and data issues.
The Client Experience team work directly with clients, product engineering, business analysis and DBA teams to ensure that any issues raised are resolved in a satisfactory manner.
Issues to be resolved are typically quite complex and require detailed investigation.
This position offers a great opportunity for growth within the company. There is also the potential opportunity for Specialist to work on site with clients in locations worldwide.
+ Provide direct support to clients by phone, email, and CRM tools.
+ Responsible for incident logging, understanding the problem, prioritisation, independent assessment of impact and risks, and effectively resolving the issue.
+ Work with colleagues and external partners for issues that require escalation and manage the issue through to resolution.
+ Keep up to date with new features and functionality enhancements in the applications being supported.
+ Assist in requirements gathering and the delivery of Change Requests.
+ Assist in the preparation of specification documents, business requirements and impact assessments.
+ Assist in the implementation of projects, providing system knowledge and process understanding.
+ Compensation/Benefits Information: (This section is only applicable to US candidates)
+ S&P Global states that the anticipated base salary range for this position is
+ 68,093.00 to 9000. Equal Pay for Equal Work Act language.The final base salary for this role will be determined based on the individual's geographic location, as well as their experience level, skill set, training, licenses, and certifications.
+ In addition to base compensation, this role is eligible for an annual incentive plan.
+ This role is eligible to receive additional S&P Global benefits. For more information on the benefits, we provide to our employees, please click here.
**What We're Looking For:**
**Basic Required Qualifications:**
+ Bachelor's degree in business or technology.
+ Relevant experience of 5 to 8 years required.
+ Knowledge of capital market, corporate action, trade processing.
+ Experience in issue troubleshooting.
+ Working knowledge of SQL.
+ Ability to read and analyse application log files.
+ Working experience in customer facing role would be added advantage.
+ Working knowledge of change management process would be added advantage.
+ Additional Preferred Qualifications:
+ Personal impact.
+ Passionate about our business.
+ Sound Technical and analytical skills.
+ Significant customer service focus.
+ Excellent problem-solving Skills.
+ Attention to detail.
+ Self-motivated, proactive work ethics.
+ Excellent interpersonal and communications skills.
+ A proven ability to work effectively as part of a team.
+ Right to Work Requirements:
+ This role is limited to persons with indefinite right to work in the United States.
**Return to Work:**
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return-to-Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Dallas, Texas, United States
SR PRODUCT MANAGEMENT SPECIALIST

Posted 16 days ago
Job Viewed
Job Description
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
The Sr Product Management Specialist is a high performing contributor that supports the management of assigned product lines. This role will be responsible for providing crucial support to the product management team in various aspects of the product development lifecycle.
+ Develop both short and long-term product plans for assigned product lines and implement actions to achieve desired results.
+ Lead improvement initiatives to streamline sales and customer-facing activity.
+ Participate in overall product strategy through design, development, and introduction of new products.
+ Monitor new product introductions for manufactured and sourced products.
+ Responsible for ensuring all departments come together through scheduling tasks and coordinating so that all projects are delivered on time and within scope.
+ Manage and resolve, with quality team and suppliers, all accessories related quality or product issues.
+ Work with manufacturing to achieve specified designs in production.
+ Make processes and business decisions based on understanding of company and customer as well as industry practices, standards, and trends.
+ Collaborates cross-functionally to evaluate technical, system, and process improvements.
+ May be responsible for conducting various financial analysis related to supported products.
+ Follow up and review issues that may arise with order and ensure proper action is taking place.
+ Establish and maintain positive business relationships internally and externally to promote business goals.
+ _Strong understanding of design principles and how they relate to product aesthetics, functionality, and performance._
+ _Knowledge of color theory, pattern coordination, and the impact of color trends in product design and consumer preferences._
+ _Ability to review and critique design concepts, color palettes, and material selections with both internal teams and external design professionals._
+ _Experience collaborating with designers and creatives in product development environments_
+ Perform other duties as needed.
+ Bachelors degree in a related field or equivalent education and/or experience.
+ 4-6 years relevant experience or equivalent education and/or experience.
+ Working knowledge of the Countertop industry and countertop product design preferred.
+ Requires in-depth conceptual and practical knowledge in own job discipline.
+ Excellent communication, problem solving, and organizational skills.
+ Able to multitask, prioritize, and manage time effectively.
+ High level of integrity and discretion in handling sensitive and confidential data.
+ Proficient using Microsoft Office Suite products.
+ Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.
+ High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
**Job Type**
**Req ID** 86232
Credit Product Specialist
Posted 8 days ago
Job Viewed
Job Description
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Credit Product Specialist within PNC's Regional Credit Products Group organization, you will be based in Dallas or Houston, TX.
This position is primarily based in a location within PNC's footprint.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
**Job Description**
+ Serves as a market level credit product expert. Structures and advises clients on various types of credit and credit-related transactions to meet clients needs while staying within the Bank's risk profile. Responsible for the entire execution of credit related products and all other credit products including but not limited to ACH, FX, EF and Derivatives. Manages the diligence/approval process and negotiate all legal documents and closing. Partners effectively with the Relationship Banking team to help identify and drive revenue through credit products.
+ Directly responsible for managing a portfolio of borrowers and all portfolio management activities, including direct and on-going communication with the clients.
+ Collaborates with RMs and other product partners (i.e. TM, FX, DCM) to assess credit needs generate ideas and deliver integrated solutions. Able to assess industry dynamics to advise on the best solutions. Participates in client and prospect calls in conjunction with the RMs.
+ Responsible for structuring credit transactions within the Banks credit risk appetite. Leads internal white boarding and diligence sessions to assess viable solutions.
+ Drives the internal credit approval process, loan documentation and closing.
+ Responsible for the indirect management of a team of employees to handle all aspects of the credit process. Plays a key role in training, mentoring and developing junior talent.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
**Qualifications**
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
**Preferred Skills**
Analytical Thinking, Commercial Real Estate, Competitive Advantages, Consumer Lending, Credit Risk Management, Data Analytics, Decision Making, Financial Operations, Portfolio Risk, Risk Appetite
**Competencies**
Client Relationship Management, Credit Analysis and Verification, Decision Making and Critical Thinking, Effective Communications, Financial Analysis, Knowledge of Underwriting, Negotiating, Portfolio Management
**Work Experience**
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
**Education**
Bachelors
**Certifications**
No Required Certification(s)
**Licenses**
No Required License(s)
**Benefits**
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards ( .
**Disability Accommodations Statement**
If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
**Equal Employment Opportunity (EEO)**
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
**California Residents**
Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Customer Experience Product Specialist
Posted 4 days ago
Job Viewed
Job Description
Job Description
Job Purpose
As a Customer Experience & Product Expert at Lucid Audio, you will provide exceptional support and expert guidance to customers, ensuring a seamless experience with our premium audio products. By leveraging your product knowledge, you’ll address inquiries, troubleshoot issues, and help customers make informed decisions, fostering loyalty and satisfaction with Westone Audio and Etymotic brands.
Summary of Essential Job Duties
The Customer Experience & Product Expert will manage inbound inquiries through multiple communication channels, including phone, email, and chat. This position is responsible for guiding customers on how to use, maintain, and troubleshoot the products they have purchased from Lucid Audio. This is an hourly, full-time position.
Key Responsibilities:
· Provide exceptional customer support in a call center environment, responding to inquiries promptly and professionally through various channels; calls, emails, and chats.
· Educate customers on product usage, maintenance, and troubleshooting, providing detailed demonstrations and instructions via phone or other communication channels.
· Focus on delivering high-quality, efficient service while advocating for both internal teams and external customers.
· Handle inbound technical calls and make outbound calls to assist customers, offering accurate and timely solutions to their concerns.
· Address customer complaints and concerns by providing appropriate solutions, alternatives, and follow-up to ensure resolution.
· Guide customers through troubleshooting procedures, site navigation, and the use of products and services.
· Assist customers in selecting the ideal hearing solutions, addressing product issues, and providing expert guidance on maintenance and care.
· Review customer orders, provide shipping updates, and communicate information regarding warranties and account-related status.
· Troubleshoot and resolve product or service challenges experienced by customers, ensuring thorough and efficient solutions.
· Manage customer inquiries using the call center ticketing system, ensuring accurate documentation and detailed case notes.
· Collaborate with internal team and departments, such as Sales Support, to escalate and resolve complex cases and technical issues.
· Additional duties as needed.
Skills / Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
· Customer Service Excellence - Strong ability to listen, empathize, and communicate solutions clearly and professionally.
· Communication Skills - Excellent verbal and written communication for phone, email, and chat support.
· Technical Aptitude - Ability to quickly learn and explain product functionality, usage, troubleshooting steps, and maintenance.
· Problem-Solving - Strong analytical skills to identify issues, resolve problems, and provide effective alternatives.
· Multitasking - Ability to manage multiple inquiries across different channels (calls, emails, chats) while maintaining quality.
· Call Center Proficiency - Experience with call center systems, ticketing tools, and CRM platforms.
· Patience & Empathy - Ability to remain calm and professional while addressing sensitive customer concerns.
· Detail Orientation - Accuracy in documenting cases, following up with customers, and handling warranty/order information.
· Team Collaboration - Willingness to work with internal teams (e.g., Sales Support, Technical Support) for complex cases.
· Adaptability - Flexibility to work in a hybrid or remote environment and adapt to evolving processes and technology.
· Experience: Handling inbound and outbound calls.
· Experience- Supporting consumer products, electronics or medical/hearing devices is preferable.
· Technical Knowledge – Trouble shooting consumer electronics or/audio/hearing products preferred.
· Technical Knowledge – Proficiency with computers, mobile devices, and internet navigation.
· Technical Knowledge – Experience using CRM/Ticketing System (e.g. Zendesk, Enghouse, Sales Force).
Education, Certificates, Licenses, Registrations
o High school diploma or equivalent required; some college or technical training preferred.
o 1–3 years in a call center, customer support, or technical support role.
o Bilingual (English/Spanish) skills preferred
o Schedule: Full-time/Monday – Friday/Weekends/Flexible hours.
Salary is up to $35K
© 2025 Lucid Hearing Holding Company, LLC · All Rights Reserved
Qualifications:
Additional Information
All your information will be kept confidential according to EEOC guidelines.
Customer Experience & Product Specialist
Posted 4 days ago
Job Viewed
Job Description
Job Description
Job Purpose
As a Customer Experience & Product Expert at Lucid Audio, you will provide exceptional support and expert guidance to customers, ensuring a seamless experience with our premium audio products. By leveraging your product knowledge, you'll address inquiries, troubleshoot issues, and help customers make informed decisions, fostering loyalty and satisfaction with Westone Audio and Etymotic brands.
Summary of Essential Job Duties
The Customer Experience & Product Expert will manage inbound inquiries through multiple communication channels, including phone, email, and chat. This position is responsible for guiding customers on how to use, maintain, and troubleshoot the products they have purchased from Lucid Audio. This is an hourly, full-time position.
Key Responsibilities:
• Provide exceptional customer support in a call center environment, responding to inquiries promptly and professionally through various channels; calls, emails, and chats.
• Educate customers on product usage, maintenance, and troubleshooting, providing detailed demonstrations and instructions via phone or other communication channels.
• Focus on delivering high-quality, efficient service while advocating for both internal teams and external customers.
• Handle inbound technical calls and make outbound calls to assist customers, offering accurate and timely solutions to their concerns.
• Address customer complaints and concerns by providing appropriate solutions, alternatives, and follow-up to ensure resolution.
• Guide customers through troubleshooting procedures, site navigation, and the use of products and services.
• Assist customers in selecting the ideal hearing solutions, addressing product issues, and providing expert guidance on maintenance and care.
• Review customer orders, provide shipping updates, and communicate information regarding warranties and account-related status.
• Troubleshoot and resolve product or service challenges experienced by customers, ensuring thorough and efficient solutions.
• Manage customer inquiries using the call center ticketing system, ensuring accurate documentation and detailed case notes.
• Collaborate with internal team and departments, such as Sales Support, to escalate and resolve complex cases and technical issues.
• Additional duties as needed.
Skills / Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Customer Service Excellence - Strong ability to listen, empathize, and communicate solutions clearly and professionally.
• Communication Skills - Excellent verbal and written communication for phone, email, and chat support.
• Technical Aptitude - Ability to quickly learn and explain product functionality, usage, troubleshooting steps, and maintenance.
• Problem-Solving - Strong analytical skills to identify issues, resolve problems, and provide effective alternatives.
• Multitasking - Ability to manage multiple inquiries across different channels (calls, emails, chats) while maintaining quality.
• Call Center Proficiency - Experience with call center systems, ticketing tools, and CRM platforms.
• Patience & Empathy - Ability to remain calm and professional while addressing sensitive customer concerns.
• Detail Orientation - Accuracy in documenting cases, following up with customers, and handling warranty/order information.
• Team Collaboration - Willingness to work with internal teams (e.g., Sales Support, Technical Support) for complex cases.
• Adaptability - Flexibility to work in a hybrid or remote environment and adapt to evolving processes and technology.
• Experience: Handling inbound and outbound calls.
• Experience- Supporting consumer products, electronics or medical/hearing devices is preferable.
• Technical Knowledge - Trouble shooting consumer electronics or/audio/hearing products preferred.
• Technical Knowledge - Proficiency with computers, mobile devices, and internet navigation.
• Technical Knowledge - Experience using CRM/Ticketing System (e.g. Zendesk, Enghouse, Sales Force).
Education, Certificates, Licenses, Registrations
o High school diploma or equivalent required; some college or technical training preferred.
o 1-3 years in a call center, customer support, or technical support role.
o Bilingual (English/Spanish) skills preferred
o Schedule: Full-time/Monday - Friday/Weekends/Flexible hours.
Salary is up to $35K
© 2025 Lucid Hearing Holding Company, LLC • All Rights Reserved
Qualifications
Additional Information
All your information will be kept confidential according to EEOC guidelines.
Sales Support Product Specialist - Merchant Services

Posted 16 days ago
Job Viewed
Job Description
WHO YOU ARE:
Are you a natural communicator with a passion for product and sales enablement? Do you thrive at the intersection of technical knowledge and customer success? Are you able to translate product capabilities into clear, compelling stories that helps sales close deals? Do you enjoy demoing a solution to a potential client, or training an internal team on a new feature, bringing clarity, confidence, and enthusiasm to every conversation? Are you curious, proactive, and comfortable working cross-functionally to make sure the sales force is always prepared, supported, and set up to win?
ABOUT US:
Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience.
Follow us on LinkedIn ( a Sales Support Product Specialist, you will be the critical link between our product suite and the merchant-level sales force. Your primary role will be to understand our portfolio in depth and ensure that the right products are matched to the right customer needs. This includes delivering compelling product demos, creating enablement materials, and supporting smooth operational implementation.
+ Conduct product training sessions and demonstrations for merchants and partners.
+ Ensure operational readiness for new products and features,
+ Collaborate with the marketing team to create necessary content
+ Support merchant level salespeople with solutioning using the optimal product from our product suite
+ Apply knowledge of product functionality and pricing to real world use cases
+ Create training (use cases, functionality, boarding/installation, support, pricing and marketing resources) to produce content to ensure sales understands all aspects
+ Ensure operational readiness when new products are launched and work closely with operations to enable a smooth application and boarding/installation process that is understandable
+ Spend time understanding all of the products offered including functionality, usability, pricing, as well as support and fulfillment nuances.
+ Become and maintain the status of a subject matter expert on all products offered by a combination of hands-on analysis of the product, training and direct discussion with product vendors
+ Partner with Marketing to create content for flyers, brochures and sell sheets as well as web and social media content
BASIC QUALIFICATIONS: (Required)
+ Bachelor's degree in business; OR HS/GED and equivalent experience in Business or Technical or related field
+ 1 year of experience in Product Management and Sales Support
+ Must be 18 years of age or older
PREFERRED QUALIFICATIONS: (Desired but not required)
+ Bachelor's degree in business
+ 3 years' experience in product-oriented sales, support or technical knowledge.
+ Experience in payment industry, sales support and/or product management
Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
+ Healthcare (Medical, Dental, Vision)
+ Paid Time Off, Volunteer Time Off, and Holidays
+ Employer-Matched Retirement Plan
+ Employee Stock Purchase Plan
+ Short-Term and Long-Term Disability
+ Infertility Treatment, Adoption and Surrogacy Assistance
+ Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster ( which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .
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Hyman Bros. Subaru Salesperson/ Product Specialist
Posted today
Job Viewed
Job Description
Job Description
Hyman Bros. Subaru has experienced tremendous growth with a loyal customer base and is excited to offer openings in our Sales Department.
CALL Sterling Johnson-
Hyman Bros. is the new car volume leader in the area for Subaru, as well as Certified Pre Owned. We have also been voted Richmond Times Dispatch "The Best Dealership in Richmond" 2017 and have also earned the Subaru Stellar Care Award.
Candidates MUST be computer/technology savvy. Car Sales experience is not necessary. Responsibilities include but not limited to greeting customers on the lot and responding to phone and internet leads quickly and competently. See our website @
Sell from a used car inventory of over 800 low mileage, fully reconditioned cars. Hyman Bros. has 8 Dealership locations in the Richmond, VA area. This location is closed Sundays.
We have a newer facility and a great team. Family owned & operated.
Benefits include: Competitive Pay, 401k with Match, Premium Health Insurance, Dental, Vision, Paid Vacation.
Don't Miss this opportunity. Apply in person at: Hyman Bros. Subaru, 11960 Midlothian Pike. Midlothian, VA 23113
Hyman Bros. Subaru Salesperson/ Product Specialist
Posted today
Job Viewed
Job Description
Job Description
Hyman Bros. Subaru has experienced tremendous growth with a loyal customer base and is excited to offer openings in our Sales Department.
CALL Sterling Johnson
Hyman Bros. is the new car volume leader in the area for Subaru, as well as Certified Pre Owned. We have also been voted Richmond Times Dispatch "The Best Dealership in Richmond" 2017 and have also earned the Subaru Stellar Care Award.
Candidates MUST be computer/technology savvy. Car Sales experience is not necessary. Responsibilities include but not limited to greeting customers on the lot and responding to phone and internet leads quickly and competently. See our website @
Sell from a used car inventory of over 800 low mileage, fully reconditioned cars. Hyman Bros. has 8 Dealership locations in the Richmond, VA area. This location is closed Sundays.
We have a newer facility and a great team. Family owned & operated.
Benefits include: Competitive Pay, 401k with Match, Premium Health Insurance, Dental, Vision, Paid Vacation.
Don't Miss this opportunity. Apply in person at: Hyman Bros. Subaru, 11960 Midlothian Pike. Midlothian, VA 23113
Hyman Bros. Subaru Salesperson/ Product Specialist
Posted today
Job Viewed
Job Description
Job Description
Hyman Bros. Subaru has experienced tremendous growth with a loyal customer base and is excited to offer openings in our Sales Department.
CALL THOMAS HYMAN
Hyman Bros. is the new car volume leader in the area for Subaru, as well as Certified Pre Owned. We have also been voted Richmond Times Dispatch "The Best Dealership in Richmond" 2017 and have also earned the Subaru Stellar Care Award.
Candidates MUST be computer/technology savvy. Car Sales experience is not necessary. Responsibilities include but not limited to greeting customers on the lot and responding to phone and internet leads quickly and competently. See our website @
Sell from a used car inventory of over 800 low mileage, fully reconditioned cars. Hyman Bros. has 8 Dealership locations in the Richmond, VA area. This location is closed Sundays.
We have a newer facility and a great team. Family owned & operated.
Benefits include: Competitive Pay, 401k with Match, Premium Health Insurance, Dental, Vision, Paid Vacation.
Don't Miss this opportunity. Apply in person at: Hyman Bros. Subaru, 11960 Midlothian Pike. Midlothian, VA 23113