646 Product Specialist jobs in Ohio

FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world's largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position:

The Product Support Specialist's primary role is to provide daily support and sustainment of our business operating systems/applications/products as they relate to the Client Training Cycle (CTC) for all FlightSafety internal/external customers with the best overall customer service experience.

Tasks and Responsibilities:

• Monitor work queues, email, telephone, and dashboards.
• Provide first level response to requests, issues, and inquiries to include triage, troubleshooting, resolution, and escalation (as needed) for the applications supported by the Product Support Team.
• Generate reports and analyze to identify tasks to be completed to support client training.
• Assist with creation of training documentation and training for systems/applications for Teammates.
• Research guidelines/regulations to complete assigned tasks.
• Provide guidance/direction, best practices, training, and direct clients/customers to processes, Ops memos, or any reports that will aid them.
• Provide input on updates to existing processes and procedures and on the creation of new processes and procedures.
• Complete assigned tasks on/before target dates; advise Manager, Product Support and project leaders/managers of revised target dates when established target dates cannot be met.
• Maintain communication and facilitate meetings with other business units as needed.
• Provide minimum of bi-weekly updates to Manager, Product Support, as needed.

Minimum Education:

Bachelor's degree in Business or Aviation Management preferred or three (3) years' related experience and/or training; or equivalent combination of education and experience; equivalency years' experience substitution must be in related field. One (1) to two (2) years of aviation experience preferred.

Minimum Experience:

Requires knowledge of aviation industry terminology, FARs, and prerequisites for FlightSafety International courses, as specified by FAA/NAA regulations. Minimum of three (3) years' work experience with FlightSafety International, and general knowledge of FlightSafety International's applications, business processes and operations, required. Previous work experience environment will have been in a support position involving confidentiality, organizational skills and time constraint pressures, required.

Knowledge, Skills, Abilities:

Excellent customer service skills. Knowledge of basic scheduling concepts and/or experience with scheduling software. Detail oriented with excellent organization and time management skills. Excellent verbal and written communication skills. Ability to interact with various levels of management in a professional manner. Ability to adapt to changes rapidly and perform in a fast-paced, high-pressure work environment. Results-oriented with high drive to achieve objectives and standards with little supervision or guidance. Customer/client oriented and ability to adapt/respond to different types of personalities. Fluency in English, through both verbal and written communications; able to speak, understand, read and write. General knowledge of the following software: MS Office Suite, GENESIS, Enterprise Applications, myFlightSafety, FlightBag, FlightSafety App, DocCheck, Citrix, and SubManager. Excellent organizational skills.

Job Type

Full-time

Description

Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.

Position Summary

We are looking for a strong technician with gaming experience to support our e-Gaming New Product Development and Sales departments. This dynamic position will interact with internal and external clients from across the country. Local candidates in Cleveland, OH.

Requirements

Primary Roles and Responsibilities

•Ability to diagnose software and hardware problems effectively. Analyzes, identifies, and solves customer equipment problems in accordance with established performance standards.

•Responsible for logging service calls in Salesforce and recording related pertinent information.

•Dispatches calls to field engineers when on-site repair activity is required and approved by management.

•Ability to work through calls with above average first call resolutions.

•On-site installations and support required when needed. O

•Assist customers on the configuration and programming of Arrow equipment.

•Assist Systems Integration on the configuration and programming of Arrow equipment.

•Assist Systems Integration with testing and repair of PC and networking-based equipment.

•Assist Production on the configuration and programming of Arrow equipment.

•Technical training on Arrow equipment for distributors and new employees.

•Assist with writing and reviewing technical manuals and web updates for new equipment.

•Exceed customer satisfaction objectives as outlined by Arrow management.

•Recommends and executes appropriate solutions in a timely manner.

•Responsible for promptly following up with customers when needed.

•Will be required to cover after-hours support calls as part of a weekly rotation.

•Other duties as assigned by management.

Requirements

Experience and Education

•Minimum of 3 years training or commensurate experience in electronic and PC technologies.

•Strong support knowledge of Windows Active Directory, Networking, Windows Servers and SQL.

•Previous help desk experience preferred.

•Prior experience in supporting electronic gaming devices preferred.

•Ability to read technical manuals.

•PC, mechanical and electrical aptitude.

•Excellent written and verbal communication skills.

•Strong customer relations and phone skills.

•Must be self-motivated to work independently without direct supervision.

•Effective planning and organizational skills to efficiently manage time and call load.

•Competency in various software applications including MSOffice.

•Experience with Proprietary software a plus.

•PC applications support experience.

#INDS&S

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at .

Overview of Job Function:

The Product Support Specialist is passionate about fixing problems and providing above and beyond type of customer service. They have a high sense of urgency matched with the ability to provide quality responses in all situations. The Product Support Specialist stops at nothing to ensure customers' happiness and seeing resolutions through to completion. They have impeccable relationship skills and can create win/win environments for all parties that they work with. The Product Support Specialist role analyzes and evaluates technical problems and/or functionality questions within the software based on the application, data source or integration with external applications. The role determines the best course of action to resolve the problem or inquiry.

Principal Duties and Essential Responsibilities:

• Assist customers with assigned technical support issues that are reported via telephone, web, and email.

• Provide accurate analysis, troubleshooting and testing of technical issues.

• Ensure the highest level of communication with the customer to meet Verint's contractual Service Level Agreement (SLA) by providing regular updates with respect to the progress of each incident, and quickly providing high-quality, complete, and timely solutions in a professional manner while demonstrating the highest level of customer service.

• Facilitate resolutions with Verint's customer contacts and with other members of the Verint organization (sales, services, R&D, etc.) as necessary during problem resolution.

• Follow and maintain all standards for tracking and documenting issues throughout the lifecycle of a support case.

• Meet or exceed customer satisfaction objectives.

• Demonstrate a complete understanding of the features and functions of assigned products.

• Develop and maintain product knowledge relevant to product offerings, current support policies, and methods of support delivery to quickly provide technically accurate and complete resolutions.

• Deliver internal training on their area of expertise to other members of the team, as necessary.

Minimum Requirements:

• Bachelor's degree in computer science or technology discipline or related field or equivalent work experience

• Minimum of 3-5 years of customer support experience in troubleshooting and resolving issues in an application support role

• Demonstrated experience of Database Technology and the ability to interpret schemas and/or author queries

• Experience in programming and/or debugging in JavaScript, XML, JSON, RESTful web service requests

• Familiarity with the API troubleshooting and diagnostic tools such as Postman, SOAP UI to inspect request and response payloads, identify network issues, and troubleshoot API integration problems

• Familiarity with debugging tools/techniques

• Strong written and verbal communication skills

• Experience in documenting customer issues with the ability to tailor the explanation of technical concepts to the audience

• Experience in effectively dealing with customer service issues and handling customer conflict

• Ability to work on a flexible schedule in the interest of customer satisfaction; may be required to participate in on-call rotations consistent with Support's on-call practice

• Successful completion of the background check process, including but not limited to employment, education, criminal convictions, OFAC, SS Verification, and credit, where available and in accordance with federal and local regulations

Preferred Requirements:

• Experience working with Java-based multi-tier architecture enterprise applications

• Ability to interpret and edit XML files

• Experience with virtualization and Amazon cloud services

• Understanding of basic networking and OAuth 2.0 authorization framework

• Ability to author technical articles to document found solution

• Experience with Dynamics CRM

#LI-IJ1

MIN: 75K

MAX: 85K

Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.

For US Applicants

_2025 Benefits Offering (

• 5+ years of Supply Chain and Manufacturing experience.
• 3+ years of implementation experience within Blue Yonder Warehouse Management technology solutions.
• 3+ years of experience conducting the following activities: business requirements gathering, functional design process, functional configuration, system testing, and solution delivery, UAT customer support, process document creations and review, working with onsite and offshore delivery model.
• Experience using analytics and metrics to assess supply chain performance and identify and quantify improvement opportunities.
• Experience with 1-3 WMS implementations.
• Experience in Agile methodology to deliver large scale enterprise solutions.
• Bachelor's Degree

• Thorough understanding of concepts, leading practices, KPIs, and processes(Inbound, Outbound, Inventory, Task Management, Cross-docking, Interleaving).
• Experience presenting on complex topics in a clear, concise, and effective manner including, but not limited to proposed design / configuration to support business requirements.
• Strong analytical skills, data mining knowledge, and proficiency in handling and processing large volumes of data.
• Ability to identify key insights and critical thinking to prioritize and focus on the highest value opportunities or the biggest risks.
• Ability to communicate mathematical, technical, or software usage concepts to audiences with limited background / knowledge on the subject.

• Precision Matching: We'll pinpoint the perfect candidates.
• Time Saver: Fill crucial roles faster than ever.
• Showcase Your Brand: Attract top talent aligned with your mission.
• Partnership: We're your allies in successful hiring.
• Network Access: Tap into our extensive candidate pool.
• Confidentiality: Your needs are handled discreetly.

Snap -on Business Solutions (Richfield, OH) RS&I Division of Snap-on Incorporated

Monday thru Friday 8a - 5p EST

Title:  Product Specialist

– Parts Editorial position is responsible for the creation, organization, and delivery of automotive-based data that supports our data-driven products. This individual will be responsible for researching automotive service data and applications and applying that research to automotive data processing tasks. Additionally, this individual will be required to interpret analytical and data-driven insights to prioritize their work efforts to best support customer demand. This individual will perform various coordination and development tasks to guide projects to completion, including but not limited to the following tasks below.

1.    *Work with internal and external team members to develop, produce, and provide data resources and production ready data on schedule and per requirements, to our defined level of quality standards.

2.    *Research automotive service data and use this research to create new data offerings.

3.    *Manage and lead data processing work and communicate project status to stakeholders.

4.    *Oversee and schedule data processing activities to produce and deliver new content and content updates to support our internal and external data products. Maintain and circulate a data processing calendar to communicate upcoming data updates.

5.    *Assist product management with the data deliveries and definition to support new projects and/or product features. Participate in project design meetings and propose improvements if necessary. Analyze and communicate risk, as well as new opportunities for innovation and time-savings. 

1.    Education:

·    High School Diploma or equivalent required.

·    Associate’s degree, Automotive Trade School, and/or relevant taxonomy/ontology training preferred.

2.    Years of Experience:

·    Five years of automotive experience – this role requires a knowledge of vehicle systems and components, and their relationships to the vehicle.

3.    Other Requirements:

·    Skillful use of Excel, PowerBi, Word, and similar desktop applications.

·    Strong organizational skills and project planning experience

·    Proficient use of Windows-based computers

4.    Key Competencies

·    Creative, critical, and strategic thinker that can understand client requirements, and design data and data structures to suit these needs.

·    Proficient written and verbal communication skills

·    Collaborates in a team setting and works well with internal and external teammates

· Strong attention to detail

Overview . At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. The Opportunity . Purpose: Product Specialist has in-depth knowledge and is responsible for product sales support within the region for defined Product Group(s). The Product Specialist works towards increasing business success for the relevant products, including maximizing revenue, margin, and growth. They assist with product management duties for the relevant Product Group(s). He/she is responsible for knowledge transfer to both front line sales and back-office sales support. He/she is first point of contact within the region for the Product Group(s) and drives new business development while providing sales consultancy for the relevant product family/families. Essential Duties: Collaborates with Product Line Director on regional market and sales strategies Makes relevant products/solutions easily available for regional sales staff and support the sales teams on customer visits Identify best product solution for each customer opportunity, including sizing, product options, and value proposition to give Sales best position to win Works with Sales, Sales Support, Operations, and Service teams to ensure both proactive and reactive sales and service support Monitors situation in assigned industry markets for responsible Product Group(s) to capitalize on commercial opportunities Conducts payback and ROI analysis as needed Assists in business case studies with Product Line Manager for new innovations Collaborates with Sales Support in creation of quotations and proposals ensuring accuracy of product parameters, equipment descriptions, required customizations, and communication of needed customer related information Provides analysis and recommendations to Product Line Director in establishing pricing based on product positioning and competitive situation for new sales opportunities Leads product feedback from customers to innovation team Responsible for skills development within regional sales team for the product family/ families Knowledge and Skills: Excellent knowledge of targeted markets in specified Product Group(s), including industry trends, market share, current and future market needs, pricing strategies, and competitor analysis Strong problem-solving skills focused on ability to solve customer’s core needs Expertise in training and mentoring, including excellent presentation skills, with an ability to convey an understanding of often complicated materials Proficient in Microsoft Office applications SalesForce experience a plus Team player, with the confidence to take the lead and guide others when necessary Strong drive for results and persistence in achieving targets Self-starter who can work independently Capable to build consensus and deal with and manage resistance Excellent understanding of JBT Marel processes and systems Excellent organizational, communication and networking skills Ability to work with colleagues and customers from different regions/cultures Minimum Requirements Bachelor’s degree in Engineering, Food Science, or similar relevant subject, or industry experience equivalent to a four-year degree Minimum of three years of relevant product-specific experience Excellent skills in written and oral English Work Environment: Primarily works in a typical office environment Frequent work in food processing plant environment in conference rooms and on production floor Supervisory Responsibility No direct reports Physical Demands: Frequently required to sit, stand, and walk Frequent use of a computer keyboard and mouse Ability to use full functionality of hands, vision, hear & communicate effectively. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Expected Hours of Work Primarily normal business hours (8:00-5:00 M-F) Some off-hour and/or nonstandard times as required to meet deadlines Some weekends as required to meet deadlines or customer needs Travel Job requires travel on as needed basis. Travel can be >50% during busy periods. Why work at JBT . We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth! Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Equal Opportunity Employment: JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and our needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at . We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth! Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Equal Opportunity Employment: JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and our needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at . Purpose: Product Specialist has in-depth knowledge and is responsible for product sales support within the region for defined Product Group(s). The Product Specialist works towards increasing business success for the relevant products, including maximizing revenue, margin, and growth. They assist with product management duties for the relevant Product Group(s). He/she is responsible for knowledge transfer to both front line sales and back-office sales support. He/she is first point of contact within the region for the Product Group(s) and drives new business development while providing sales consultancy for the relevant product family/families. Essential Duties: Collaborates with Product Line Director on regional market and sales strategies Makes relevant products/solutions easily available for regional sales staff and support the sales teams on customer visits Identify best product solution for each customer opportunity, including sizing, product options, and value proposition to give Sales best position to win Works with Sales, Sales Support, Operations, and Service teams to ensure both proactive and reactive sales and service support Monitors situation in assigned industry markets for responsible Product Group(s) to capitalize on commercial opportunities Conducts payback and ROI analysis as needed Assists in business case studies with Product Line Manager for new innovations Collaborates with Sales Support in creation of quotations and proposals ensuring accuracy of product parameters, equipment descriptions, required customizations, and communication of needed customer related information Provides analysis and recommendations to Product Line Director in establishing pricing based on product positioning and competitive situation for new sales opportunities Leads product feedback from customers to innovation team Responsible for skills development within regional sales team for the product family/ families Knowledge and Skills: Excellent knowledge of targeted markets in specified Product Group(s), including industry trends, market share, current and future market needs, pricing strategies, and competitor analysis Strong problem-solving skills focused on ability to solve customer’s core needs Expertise in training and mentoring, including excellent presentation skills, with an ability to convey an understanding of often complicated materials Proficient in Microsoft Office applications SalesForce experience a plus Team player, with the confidence to take the lead and guide others when necessary Strong drive for results and persistence in achieving targets Self-starter who can work independently Capable to build consensus and deal with and manage resistance Excellent understanding of JBT Marel processes and systems Excellent organizational, communication and networking skills Ability to work with colleagues and customers from different regions/cultures Minimum Requirements Bachelor’s degree in Engineering, Food Science, or similar relevant subject, or industry experience equivalent to a four-year degree Minimum of three years of relevant product-specific experience Excellent skills in written and oral English Work Environment: Primarily works in a typical office environment Frequent work in food processing plant environment in conference rooms and on production floor Supervisory Responsibility No direct reports Physical Demands: Frequently required to sit, stand, and walk Frequent use of a computer keyboard and mouse Ability to use full functionality of hands, vision, hear & communicate effectively. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Expected Hours of Work Primarily normal business hours (8:00-5:00 M-F) Some off-hour and/or nonstandard times as required to meet deadlines Some weekends as required to meet deadlines or customer needs Travel Job requires travel on as needed basis. Travel can be >50% during busy periods.