71,348 Product Support jobs in the United States

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Perform Project Engineering and Support for Crane capital Projects and Crane Service.

QUALIFICATIONS:

BS Mechanical Engineering or Structural Engineering

• Experience designing welded steel structures
• Experience with cranes or heavy machinery industry desired
• Good written & verbal communication skills (English)
• Ability to occasionally work outside at high elevations
• Good interpersonal skills & team player
• Ability to respond to emergency situations on weekends or evenings
• Ability to travel in USA and Canada
• Experience with common engineering tools such as AutoCAD, Inventor, MathCAD, SAP2000 (or other FEA)
• Basic understanding of mechanisms and electromechanical systems is a plus

• Create general arrangement & layout drawings and equipment detail drawings for crane components
• Perform basic equipment component selection and basic structural analyses
• Perform equipment design and produce drawings and 3D models with AutoCAD and Inventor
• Create welding, machining, and other typical mechanical engineering drawings
• Act as a product expert during manufacturing and quality control activities
• Support site activities as required during installation and start-up
• Perform field measurements for modernization projects
• Serve as the primary engineering contact for field service personnel during troubleshooting and repair activities
• Monitor and coordinate project schedules and activities in support of product quality and delivery
• Assure all field work is performed in accordance with the design and standards.
• Travel for vendor and site visits
• Participate in project meetings with Product and Project management

• Engineering completed on schedule and within the budget
• Quick response time for spare part designs
• Maintain drawing folders for crane service
• Maintain drawings and lists for part or equipment modifications
• Completes tasks accurately and thoroughly

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customersto provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

This is a hybrid position that requires the assistance of 3 days per week to the office.

#LI-Hybrid

As aProduct Support Engineer, you willhandle support level 1 and level 2 requests related to the Nexthink solution and its different components. You will be based in our branch office in Boston, which has a hybrid model (you will go to the office three days per week). For candidates that are based in Mountain or West regions, this role will be remote.

The candidate must have previous experience in technical support, be willing to work in a team while also being autonomous, be ready to learn, and be open to feedback from peers and superiors. She/he should feel a strong sense of ownership of the domain she/he is responsible for.

• Manage and conduct technical consultation and guidance to customers, encompassing resolution steps for any product-related issues.
• Independently assist customers in initiating investigations and provide recommendations on technical configurations, which may not always be documented or scripted.
• Gather requirements and manage technical configurations in production environments. Utilize technical solution skills, including proficiency in AWS, Linux, and Nexthink products.
• Engage in direct troubleshooting, involving phone communication and remote sessions with stakeholders.
• Handle Level 1 and Level 2 support requests for the Nexthink solution and its components globally.
• Conduct end-to-end investigations, including issue replication, often requiring unscripted technical expertise.
• Apply in-depth Nexthink technical knowledge to support tasks.
• Provide comprehensive expertise, ensuring all necessary details are communicated effectively.
• Continuously monitor and track support requests from inception to resolution.
• Project manage follow-up meetings with various organizational teams involved in issue resolution.
• Collaborate and coordinate with internal teams to address complex customer escalations.
• Update, maintain, and improve the knowledge base, identifying and addressing gaps in technical documentation and creating new content as needed.
• Ensure the effective handover of issues to other time zones to be compliant with Product support SLAs.

Key Responsibilities:

• Provide Level 1 and Level 2 technical support for the Nexthink solution and its components.
• Troubleshoot issues directly with customers and partners via phone and remote sessions.
• Ensure end-to-end tracking of support requests from initiation to resolution.
• Collaborate with internal teams through follow-up meetings to drive issue resolution.
• Maintain and enhance the internal knowledge base with updated troubleshooting steps and solutions.
• Demonstrate ownership and accountability for the support domain.
• Support deployments in Federal government environments, ensuring compliance with security and operational standards.

• Minimum 3 years of experience in technical support roles.
• Strong customer service orientation and attention to detail.
• Proven experience in troubleshooting Linux server-side applications.
• Solid understanding of Windows operating systems.
• Experience with cloud technologies such as Azure or AWS and microservices is a plus.
• Background in virtualization, systems, and network administration.
• Excellent verbal and written communication skills in English.
• Team player with an autonomous mindset and openness to feedback.
• Eagerness to learn and grow in a dynamic environment.
• Ability to work in Federal government environments, including successfully passing a security clearance prior to joining Nexthink.

We are the pioneers and trailblazers of a global IT Market Category(DEX)that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your totalrewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• Free accessto professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills . The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your totalrewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• Free accessto professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills . The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

• Provide remote support for customers while working on-site at our facility.
• Diagnose and resolve issues with mechanical, electrical, computer, and software systems.
• Assist in advanced troubleshooting and escalate issues when necessary.

• Explain complex technical details in a clear, easy-to-understand manner.
• Proactively keep customers informed and updated on service progress.
• Maintain positive, professional interactions in all customer engagements.

• Handle multiple service requests and adjust priorities as needed.
• Stay informed on QVI products, metrology standards, and industry advancements.
• Contribute to service process improvements, documentation, and training initiatives.

• Occasionally travel for on-site service or training assignments.
• Provide technical training on QVI products to customers and internal teams.

• 10 paid holidays annually
• Over 3 weeks of total PTO (vacation/sick/personal) each year, with an increase in PTO benefits after 5 and 10 years

• Robust health benefit offerings with medical premiums as low as $3.28 per week (single employee) or 10.02 per week (family)! QVI pays over 97% of the premium on our most affordable plans for our employees. Employees pay 2.5%!
• Employer Paid Short-Term and Long-Term Disability benefits
• Life insurance benefits paid by QVI
• Annual Employer Retirement Contribution Plan of 5% of gross wages!
• Tuition reimbursement of up to 7,000 annually
• Annual scholarships for dependents of employees
• Referral bonuses of 1,250 when employees help us spread the word and hire great talent!
• Annual discretionary bonuses for employees not on a commission plan

• EAP and Wellness Benefits
• On-site electric vehicle charging stations - free for employee use!
• Verizon discounts & Identity Theft Protection Insurance

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customersto provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

This is a hybrid position that requires the assistance of 3 days per week to the office.

#LI-Remote

As aProduct Support Engineer, you willhandle support level 1 and level 2 requests related to the Nexthink solution and its different components.

The candidate must have previous experience in technical support, be willing to work in a team while also being autonomous, be ready to learn, and be open to feedback from peers and superiors. She/he should feel a strong sense of ownership of the domain she/he is responsible for.

• Manage and conduct technical consultation and guidance to customers, encompassing resolution steps for any product-related issues.
• Independently assist customers in initiating investigations and provide recommendations on technical configurations, which may not always be documented or scripted.
• Gather requirements and manage technical configurations in production environments. Utilize technical solution skills, including proficiency in AWS, Linux, and Nexthink products.
• Engage in direct troubleshooting, involving phone communication and remote sessions with stakeholders.
• Handle Level 1 and Level 2 support requests for the Nexthink solution and its components globally.
• Conduct end-to-end investigations, including issue replication, often requiring unscripted technical expertise.
• Apply in-depth Nexthink technical knowledge to support tasks.
• Provide comprehensive expertise, ensuring all necessary details are communicated effectively.
• Continuously monitor and track support requests from inception to resolution.
• Project manage follow-up meetings with various organizational teams involved in issue resolution.
• Collaborate and coordinate with internal teams to address complex customer escalations.
• Update, maintain, and improve the knowledge base, identifying and addressing gaps in technical documentation and creating new content as needed.
• Ensure the effective handover of issues to other time zones to be compliant with Product support SLAs.

Key Responsibilities:

• Provide Level 1 and Level 2 technical support for the Nexthink solution and its components.
• Troubleshoot issues directly with customers and partners via phone and remote sessions.
• Ensure end-to-end tracking of support requests from initiation to resolution.
• Collaborate with internal teams through follow-up meetings to drive issue resolution.
• Maintain and enhance the internal knowledge base with updated troubleshooting steps and solutions.
• Demonstrate ownership and accountability for the support domain.
• Support deployments in Federal government environments, ensuring compliance with security and operational standards.

• Minimum 3 years of experience in technical support roles.
• Strong customer service orientation and attention to detail.
• Proven experience in troubleshooting Linux server-side applications.
• Solid understanding of Windows operating systems.
• Experience with cloud technologies such as Azure or AWS and microservices is a plus.
• Background in virtualization, systems, and network administration.
• Excellent verbal and written communication skills in English.
• Team player with an autonomous mindset and openness to feedback.
• Eagerness to learn and grow in a dynamic environment.
• Ability to work in Federal government environments, including successfully passing a security clearance prior to joining Nexthink.

We are the pioneers and trailblazers of a global IT Market Category(DEX)that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your totalrewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• Free accessto professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills . The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your totalrewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• Free accessto professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills . The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

Product Support Specialist

Date: Jul 21, 2025

Req ID: 101589

Location:

Tremont, IL, US

Brand: PTx

Workplace Type: Onsite

Solutions for Every Season - We engineer and deliver precision ag hardware, software, and cloud-based platforms that connect every corner of the farm.

?The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications?

Your Impact

• Serve as the primary contact for growers and dealers, handling technical support calls during office hours and on an after-hours rotation. This includes addressing installation, in-field operation, breakdown issues, and responding to online ticket inquiries.

• Act as a crucial liaison by communicating current issues and future product needs to the R&D team and actively participating in the go-to-market process for new product launches.

• Initiate, manage, and execute projects aimed at enhancing customer experience, optimizing internal processes, and improving training programs' effectiveness.

• Generate and edit essential technical publications, including operator/installation manuals, service bulletins, and knowledge base articles. Additionally, lead both introductory and advanced level breakout sessions for dealer training and PTx conferences.

• Contribute to trade show success through booth setup, tear-down, and staffing. Be responsible for rebuilding and maintaining planters used for shows, testing, and training, including product installation. Assist with and present at Planter Technology Institution events, and compile, analyze, and report on test plot and field data for marketing and research purposes.

Your Experience and Qualifications

• Bachelor's degree in Agricultural Systems Technology, Agronomy, or equivalent experience (3+ years in Precision Ag support or 5+ years in related product support).

• Familiarity and hands-on experience in the agriculture industry.

• Strong writing, editing, and creative expression abilities.

• Comfortable communicating and presenting to large groups.

• Strong problem-solving skills and critical thinking.

? ? Your Compensation

?This position will be within the range of $54,797-$110,000,?based on experience?This position is eligible for a bonus based on?8% of compensation?

Your Benefits

• ?Health care and wellness plans

• ?Dental and vision plans

• ?Flexible and virtual work options (where available)

• ?401(k) Savings Plan with company match

• ?Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price

• ?Paid holidays and paid time off

• ?Health savings and flexible spending accounts

• ?Reimbursement for continuing education

• ?Life insurance and other supplemental insurance plans?

Your Workplace

?You will work in Onsite model with your wonderful PTx colleagues at Tremont, IL ?

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.

Join our extraordinary team today and apply now!

Solutions for Every Season

We engineer and deliver precision ag hardware, software, and cloud based platforms that connect every corner of the farm.

Job Segment: Event Marketing, Testing, Cloud, Agricultural, Scientific, Marketing, Technology, Agriculture, Engineering

Job DescriptionJob DescriptionCompany Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customersto provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

This is a hybrid position that requires the assistance of 3 days per week to the office.

#LI-Hybrid

Job Description

As a Product Support Engineer, you will handle support level 1 and level 2 requests related to the Nexthink solution and its different components. You will be based in our branch office in Boston, which has a hybrid model (you will go to the office three days per week). For candidates that are based in Mountain or West regions, this role will be remote.

The candidate must have previous experience in technical support, be willing to work in a team while also being autonomous, be ready to learn, and be open to feedback from peers and superiors. She/he should feel a strong sense of ownership of the domain she/he is responsible for.

• Manage and conduct technical consultation and guidance to customers, encompassing resolution steps for any product-related issues.
• Independently assist customers in initiating investigations and provide recommendations on technical configurations, which may not always be documented or scripted.
• Gather requirements and manage technical configurations in production environments. Utilize technical solution skills, including proficiency in AWS, Linux, and Nexthink products.
• Engage in direct troubleshooting, involving phone communication and remote sessions with stakeholders.
• Handle Level 1 and Level 2 support requests for the Nexthink solution and its components globally.
• Conduct end-to-end investigations, including issue replication, often requiring unscripted technical expertise.
• Apply in-depth Nexthink technical knowledge to support tasks.
• Provide comprehensive expertise, ensuring all necessary details are communicated effectively.
• Continuously monitor and track support requests from inception to resolution.
• Project manage follow-up meetings with various organizational teams involved in issue resolution.
• Collaborate and coordinate with internal teams to address complex customer escalations.
• Update, maintain, and improve the knowledge base, identifying and addressing gaps in technical documentation and creating new content as needed.
• Ensure the effective handover of issues to other time zones to be compliant with Product support SLAs.

Key Responsibilities:

• Provide Level 1 and Level 2 technical support for the Nexthink solution and its components.
• Troubleshoot issues directly with customers and partners via phone and remote sessions.
• Ensure end-to-end tracking of support requests from initiation to resolution.
• Collaborate with internal teams through follow-up meetings to drive issue resolution.
• Maintain and enhance the internal knowledge base with updated troubleshooting steps and solutions.
• Demonstrate ownership and accountability for the support domain.
• Support deployments in Federal government environments, ensuring compliance with security and operational standards.

Qualifications

• Minimum 3 years of experience in technical support roles.
• Strong customer service and attention to detail.
• Proven experience in troubleshooting Linux server-side applications.
• Solid understanding of Windows operating systems.
• Experience with cloud technologies such as Azure or AWS and microservices is a plus.
• Background in virtualization, systems, and network administration.
• Excellent verbal and written communication skills in English.
• Team player with an autonomous mindset and openness to feedback.
• Eagerness to learn and grow in a dynamic environment.
• Ability to work in Federal government environments, including successfully passing a security clearance prior to joining Nexthink.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to , , and equity is second to none. We currently have over 75 working with us, from all cultures and backgrounds, speaking many different .

At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity.  We provide our US employees with 100% covered company benefits  that consist of health, dental, vision as well as access to life insurance, long-term , and accidental death/personal loss coverage. 

In addition, we offer: 

• ️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• Free access to professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills . The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity.  We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term , and accidental death/personal loss coverage. 

In addition, we offer: 

• ️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• Free access to professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills . The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.  

At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work. We're starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world.

Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven, hardware-agnostic, and have already picked over 15 million goods in production. And did we mention we're customer-obsessed?

Every decision, large and small, is driven by one question - how can we empower our customers with robots to do more than they thought was possible?Dexterity is one of the fastest growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures.

We're a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality!

About the Role

As a Product Support Engineer, you will be the primary field engineer responsible for ensuring reliable operations of Dexterity's Mech systems at customer sites. This role bridges hardware, systems integration, and field operations with ownership of diagnostics, repairs, retrofits, and lifecycle service actions. You'll lead on-site investigations, coordinate fixes, and interface tightly with both our Application Support team and core Engineering.

You will also manage warranty claims, track spares, and implement retrofits and system upgrades. Success in this role means hands-on operational excellence, a deep understanding of Physical AI systems, and the ability to communicate clearly with both technical teams and operations leaders.

Physical & Work Environment

• Location: Redwood City, CA. Office desk-based tasks and lab-floor testing.
• This position requires extended deployment to customer locations, with up to 80% of time spent stationed on-site.
• On-site assignments will involve warehouse conditions (temperature variations, industrial noise) and prolonged standing or walks.
• Assignments may span several weeks or months and are intended to minimize frequent travel by establishing a consistent presence at the customer site.

• New Product Introduction: Ensure successful field deployment of new products by driving pilot execution, resolving early issues, and meeting customer KPIs.
• Reliable Operations: Maintain high Mech system uptime by diagnosing root causes and executing rapid, durable fixes in the field.
• Hardware Intelligence: Lead issue triage across electrical, mechanical, and electromechanical subsystems with support from HQ engineering.
• Lifecycle Stewardship: Own warranty actions, spare part tracking, retrofit execution, and RMA processing for your assigned sites.
• Collaborative Support: Partner with Application Support and TAC to troubleshoot complex cross-domain issues.
• Customer Confidence: Act as the face of Dexterity Engineering in the field-resolving chronic issues and maintaining long-term system health.
• Operational Excellence: Reduce repeat incidents by authoring runbooks, knowledge base articles, and automated diagnostics.
• Customer Trust: Become the named technical point-of-contact for one or more strategic sites.
• Engineering Feedback Loop: Deliver actionable bug reports and reproducible cases that accelerate root-cause analysis.
• Field Team Enablement: Provide real-time support and tooling guidance to product and hardware services teams at pilot and production sites.

• Serve as the field technical lead for Mech product deployments and steady-state operations
• Own root-cause analysis of hardware and system issues using field diagnostics, logs, and hands-on testing
• Perform repair, replacement, and upgrade activities in coordination with the support and service teams
• Collaborate with Applications Support to investigate application issues related to hardware triggers or sensor data
• Maintain accurate site-level spares, log part replacements, and manage warranty workflows and RMAs
• Execute retrofit procedures and validate system performance after changes
• Document issue trends and create feedback loops to improve future design and serviceability
• Train field personnel and integrators on proper hardware handling, calibration, and troubleshooting techniques
• Create or contribute to service manuals, troubleshooting trees, and repair guides
• Proactive Monitoring - Tune alerting rules, dashboards, and anomaly-detection models; perform trend analysis to prevent outages.
• Field Residency - Embed on customer site during go-live, major upgrades, or chronic issue hunts.
• Continuous Improvement Projects - Partner with Product Engineering on hardware improvements.
>

• Strong troubleshooting skills across electromechanical systems, pneumatics, drives, sensors, and industrial robotics
• Comfort with Linux command line, log analysis, and basic application debugging (Python/SQL)
• Familiarity with tools like Jira, Zendesk, and knowledge base platforms
• Experience managing spares, executing RMAs, and coordinating with supply chain or service teams
• Ability to read schematics, wiring diagrams, and mechanical drawings
• Self-starter mindset, with ability to lead service actions under ambiguous field conditions
• Strong communication skills to clearly explain findings and collaborate across functions
• Familiarity with support tools and observability platforms (e.g., Grafana, Kibana, Foxglove, ArgoCD).
• Self-starter mindset with a willingness to take ownership in ambiguous environments
• Bias for Action - sense of urgency in production environments; willingness to "own the ticket" until closure.

• Experience supporting warehouse robotics or industrial automation systems
• Familiarity with EtherCAT, Beckhoff, or Elmo servo drive systems
• Prior field service engineering or hardware NPI commissioning experience
• Experience developing or maintaining diagnostic tooling
• Knowledge of application-layer debugging, especially for real-time systems
• Understanding of reliability modeling, FMEA, or service metrics (e.g., MTTR, MTBF)

• Bachelor's degree in Mechanical, Electrical, Mechatronics, or Industrial Engineering or related field
• 3+ years in field service, product support, or hardware debugging roles in robotics, automation, or complex electromechanical systems
• Physical ability to perform service tasks in warehouse environments, including equipment access, lifting, and calibration
• Comfortable working extended hours or on-call rotations for high-severity incidents.