7,033 Professional Services jobs in the United States

1. Relational Database Platforms:
   1. Oracle, including DB support hosted on Oracle Exadata
   2. Microsoft SQL Server on VMware
   3. MySQL on VMware

1. Typical Database tasks include but not limited to the following:
   1. Design, provision, installation, configuration, and administration
   2. Monitoring and alerts configuration
   3. Troubleshooting issues and incidents of highly complex technical nature
   4. Inventory and metrics (e.g. CPU, memory, disk I/O, disk space, etc.)
   5. Backup and restore
   6. Management of user access
   7. Upgrades and Patching

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

The Director of Professional Services (Permitting & Licensing) will be responsible for managing a group of project managers and implementation experts for OpenGov. This role will ensure that the projects within their profile are deployed on-time, on-budget, and with high customer satisfaction by working with project managers to accurately forecast and deliver projects and by working with implementation analysts/consultants to deliver quality configuration, training, testing, and user acceptance. In addition, this role will be responsible for serving as an executive sponsor on projects within their portfolio.

• Lead a team that achieves results and delivers intended, measurable outcomes for the business and our customers.

• Lead project managers with operational excellence that drives predictability

• Manage P&L for portfolio profitability

• Enable project managers with the necessary tools and skills to set scope, timeline, and deliverables to ensure a successful deployment for multiple customers

• Enable implementation analysts/consultants with the necessary tools and skills to effectively identify needs, configure and test solutions, and train customers

• Ensure proper resource planning

• Build strong cross-functional and customer relationships

• Inspire and persuade team to buy into overall company vision and deliver high quality of customer satisfaction

• Produce key customer references through high quality of delivery

• Establish command and control of project delivery both internally and externally when projects are escalated

• Partner with cross-functional teams to gather required resources in order to set appropriate expectations with internal and external stakeholders

• Participate in the sales process as needed to ensure proper scoping and resourcing

• Support Statement of Work and Change Order creation and approvals as needed

• Identify early signs of project and customer risk and devise appropriate risk response strategies to help the teams move the projects forward

• Serve in an executive sponsor role and travel to customer sites to solidify customer relationships and ensure projects remain on track

• Assist in enhancing OpenGov's methodology of project delivery

• Drive project forecasting and efficiency gains during implementation to ensure customers realize time to value as quickly as possible

• Act like an owner-navigate business challenges and opportunities to deliver productive outcomes and achievement of goals; demonstrate commitment to the organizational mission, vision, and culture
  

• Minimum of 5 years or equivalent experience leading professional services delivery teams in a SaaS environment and managing P&L

• Experience with portfolio forecasting, resource allocation, capacity planning

• Strong aptitude to learn domain and products

• Extra strong analytical thinking, strong system perspective and diligent process analysis skills

• Strong initiative, innovative thinking skills, and ability to analyze details and translate into "big picture" view

• Ability to adapt to a rapidly changing product and respond strategically to customer needs

• Experience building high- performing teams: focusing on cultivating top-notch talent and taking swift action to performance manage underperformers, while encouraging trust, collaboration, and a productive work environment

• Technical aptitude and proficiency with project management tools (Rocketlane preferred), CRM tools (Salesforce), and professional services operations

• Experience with risk mitigation, management, and handling escalations

• Executive presence in internal and external presentations/communications with C-level management

• Experience with government processes, protocols, and use cases applicable to our software is a strong plus

$170k - $90k

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.

A Team of Passionate, Driven People

This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families

• Flexible vacation policy and paid company holidays

• 401(k) with company match (USA only)

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches

Compensation Range: 170K - 190K

Pay Range: $17.50 - $20.90

Purpose: Floor & Decor aims to be the go-to destination for our professional clients in the hard surface flooring sector. This role focuses on fostering relationships with our professional customers, earning their trust, and aiding in the growth of their businesses. You will report to the PRO Services Manager and play a key role in executing Floor & Decor's professional priorities.

Key Responsibilities:

• Understand trends in the professional market and collaborate with Installation Materials and Design Services to enhance sales strategies.
• Support the PRO desk in-store, managing phone calls, orders, and customer support.
• Identify and engage with professional clients in our store.
• Maintain a comprehensive knowledge of Floor & Decor products.
• Train store personnel on the sales process to better serve our professional customers.
• Educate and encourage professional clients to join our PRO Premier Rewards Program and utilize the PRO APP.
• Promote financial solutions such as Commercial Business Accounts and PRO Premier Credit Cards.
• Coordinate in-store activities for our professional customers.
• Collaborate through all store initiatives and effectively present programs and benefits.

Essential Qualifications:

• High School diploma or equivalent; Associate Degree or higher preferred.
• 1 year of experience in retail or wholesale contractor sales, service, or professional installation.
• Strong communication skills, both written and verbal.
• Familiarity with Salesforce or CRM software is an advantage.
• Bilingual skills in Spanish or another dominant language in the area are a plus.

Work Conditions:

• This is an hourly position, which could involve working more than eight hours a day.
• Occasional travel may be required, up to 20%.
• Exposure to a warehouse environment and moving vehicles.
• This position requires lifting and moving objects with varying weight (20-50 pounds occasionally, 10-25 pounds frequently).

Benefits & Rewards:

• Bonus opportunities.
• Career advancement potential.
• 401k with discretionary company match.
• Medical, Dental, Vision, and Life Insurance plans.
• Employee Stock Purchase Plan.
• Personal holiday and Volunteer Time Off programs.

Floor & Decor is committed to creating a diverse environment and is proud to be an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital status, veteran status, or any other class protected by applicable federal, state, or local law. This position is located at our store that operates from Monday to Friday, 7:00 AM - 8:00 PM; Saturday, 8:00 AM - 7:00 PM; and Sunday, 10:00 AM - 6:00 PM.

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE's Companies that Care. Lucid's solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.

At Lucid, we help teams and organizations see and build the future through visual collaboration. Lucid's customers are interested in achieving business outcomes such as becoming more innovative, embracing agility, or transitioning to a product-led organization. A Solutions Consultant is passionate about delivering a broad range of services and thought leadership to enhance the customer's ability to leverage the Lucid Collaboration Suite to achieve those goals. Consultants engage with customers around strategies related to hybrid work/innovation/agile, driving depth of product utilization on strategic use cases, change enablement, project implementation strategies, and the development of end user skills and best practices.

Responsibilities:

• Engage directly with stakeholders inside customer organizations to deliver a variety of customized engagements across the world in a professional, timely, and profitable manner

• Influence and guide customers to get the most out of their investment in the Lucid Visual Collaboration Suite and achieve their business objectives

• Contribute unique insights and experiences with customers to enhance Lucid's value story

• Maintain and deliver subject matter expertise (as well as Lucid Collaboration Suite best practices) on one or more of the following topics: innovation, organizational agility, software architecture, knowledge management, cloud migration, product development, digital transformation, change management, organizational effectiveness, Hybrid work, etc.

• Develop and maintain expertise in Lucid's products

• Contribute to innovating on and developing new and existing service offerings

• Extend the visibility of Lucid's products and services and promote the capabilities of our Professional Services organization through customer engagements

Requirements:

• 2-5 years of experience in consultative service positions, either as part of a professional services team or within an enterprise

• BA or BS in a technical field that understands software delivery with a solid understanding of product development; masters degree preferred

• Strong engagement management skills, particularly managing expectations with executive-level stakeholders and leaders

• Excellent verbal and presentation skills, adapting complex concepts to meet the needs of individual contributors and/or executive-level customers

• The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success.

• A track record of developing and maintaining subject matter expertise, manifested by an intense curiosity, engagement in learning and humbly contributing knowledge

• A passion for helping others become wildly successful at achieving their business objectives

• Delights in creating order out of highly ambiguous engagements. Evokes customer outcomes from stakeholders and prescribes trusted direction to achieve those results.

• Ability to self monitor and maintain high-motivation, managing multiple concurrent projects and customers

Preferred Qualifications:

• Experience in a technical, engineering, or R&D role either directly from industry or indirectly through a software or service company

• Experience with large rollouts of productivity / collaboration software

• Experience working in similar SaaS organizations delivering collaboration tools

• Proven capability to successfully engage with customers in a global environment and drive measurable customer outcomes

• Experience working in cloud, process management, and/or agile

#LI-MK1

We welcome diversity at Lucid and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. We honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, our employees and our products. Lucid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email:

Base Pay: This role offers a minimum base pay of $15.00 per hour, with higher starting pay available based on experience.

Purpose: At Floor & Decor, we are dedicated to being the go-to destination for our professional clients in the hard surface flooring contractor space. This position focuses on forging strong relationships with our professional customers, building trust, and helping them grow their businesses. You will report to the PRO Services Manager and play a key role in executing our PRO priorities.

Primary Responsibilities:

• Analyze trends in the PRO market.
• Collaborate with Installation Materials and Design Services departments to enhance our sales organization and effectively serve our PRO customers.

Minimum Eligibility Requirements:

• High School diploma or equivalent; an Associate Degree or higher is a plus.
• At least 1 year of experience in retail or wholesale contractor sales, service, supply, and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the dominant language in the store trade area is a plus.

Essential Job Functions:

• Implement the PRO Services Blueprint to deliver an exceptional experience for our PRO customers.
• Assist at the PRO desk in-store with phone calls, order management, customer support, and issue resolution.
• Work closely with store team members to identify and engage PROs.
• Maintain thorough knowledge about Floor & Decor products.
• Train and support the store team in our selling processes.
• Educate PRO customers to enhance their engagement with our business.
• Encourage and facilitate PROs in signing up for the PRO Premier Rewards Program, and showcase benefits of the PRO APP.
• Promote PRO Credit Solutions, like the Commercial Business

Base Pay: This role offers a minimum base pay of $15.00 per hour, with higher starting pay available based on experience.

Purpose: At Floor & Decor, we are dedicated to being the go-to destination for our professional clients in the hard surface flooring contractor space. This position focuses on forging strong relationships with our professional customers, building trust, and helping them grow their businesses. You will report to the PRO Services Manager and play a key role in executing our PRO priorities.

Primary Responsibilities:

• Analyze trends in the PRO market.
• Collaborate with Installation Materials and Design Services departments to enhance our sales organization and effectively serve our PRO customers.

Minimum Eligibility Requirements:

• High School diploma or equivalent; an Associate Degree or higher is a plus.
• At least 1 year of experience in retail or wholesale contractor sales, service, supply, and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the dominant language in the store trade area is a plus.

Essential Job Functions:

• Implement the PRO Services Blueprint to deliver an exceptional experience for our PRO customers.
• Assist at the PRO desk in-store with phone calls, order management, customer support, and issue resolution.
• Work closely with store team members to identify and engage PROs.
• Maintain thorough knowledge about Floor & Decor products.
• Train and support the store team in our selling processes.
• Educate PRO customers to enhance their engagement with our business.
• Encourage and facilitate PROs in signing up for the PRO Premier Rewards Program, and showcase benefits of the PRO APP.
• Promote PRO Credit Solutions, like the Commercial Business

We are seeking a skilled and experienced Mimecast Professional Services Consultant to join our team. In this role, your primary responsibilities will include presenting, and implementing Mimecast's Professional Services offerings for our customers. As a PS Consultant, you will begin to build strong relationships with our Support, Product Management, Engineering, Customer Experience, and Sales Teams, contributing to the ongoing success of our products.

What You'll Do:

• Assist customers in implementing Mimecast Services and ensure successful deployment
• Support email archive migrations from different email archive solutions
• Escalate and track issues and feature requests with the Mimecast Support and Product Development teams
• Identify opportunities for upselling additional products and services
• Collaborate with cross-functional teams to meet customer needs

• Proficiency in IT administration and support of Microsoft Exchange on prem, Microsoft Azure and Exchange Online, Google Workspace, or other email systems
• Advanced knowledge of technical requirements (from a client perspective) related to Mimecast implementations, including SMTP, LDAP(S), Active Directory, SSL Certificates, MX records, and journaling
• Familiarity with email archive solutions such as Enterprise Vault or others
• Experience with email gateway solutions like Mimecast, MessageLabs/Symantec Cloud, Proofpoint, etc.
• Strong technical skills in operating systems, desktop deployment, system administration, and/or technical architecture
• Comfortable using MS Office products (Word, PowerPoint, Excel, Visio) to develop pre-sales materials and project deliverables
• Exposure to Archive & Email Migration tools
• Understanding of Exchange and email migrations
• Ability to effectively communicate technical solutions to stakeholders
• Demonstrated experience in customer-facing positions, preferably as a professional services consultant
• Strong analytical skills for troubleshooting technical and project management issues
• Excellent communication and interpersonal skills, including the ability to interact with personnel at all levels, including C-level staff.
• Familiarity with scripting technologies such as PowerShell, VBScript, and C# is a plus