Exception Template - Professional Services

11747 Melville, New York Robert Half

Posted 23 days ago

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Description We are looking for a dedicated Customer Service Representative to join our team in Melville, New York. This position offers a long-term contract opportunity within a dynamic work environment, supporting property management operations with administrative tasks and client interactions. If you excel in multitasking and thrive in fast-paced settings, this role provides an excellent chance to make a meaningful impact.
Responsibilities:
- Deliver administrative support to property managers, ensuring smooth day-to-day operations.
- Monitor and maintain Certificates of Insurance for tenants and contractors, ensuring compliance.
- Organize and manage property-related documentation, including leases, legal correspondence, service contracts, reports, and payables.
- Coordinate mail-related tasks, including express packages and office supply management.
- Support budget preparation efforts for property management.
- Process accounts payable tasks, including invoice entry, coding, and payment approvals.
- Assist with accounts receivable by handling tenant delinquency letters and preparing adjustment forms.
- Facilitate tenant move-ins and move-outs by acquiring necessary authorizations and documentation.
- Maintain and update the Tenant Handbook and prepare tenant correspondence as needed.
- Provide exceptional customer service to tenants, contractors, vendors, and other stakeholders. Requirements - Associate or Bachelor's degree preferred, or equivalent combination of education and experience.
- Minimum of one year of experience in administrative support or property management.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Familiarity with accounts payable and accounts receivable processes.
- Ability to work flexible hours, including extended workdays when necessary.
- Strong organizational and multitasking skills for managing a high volume of clients and tenants.
- Willingness to learn new software applications tailored for client needs.
- Experience in the property management industry is a plus. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Software Project Manager - Professional Services

11553 Uniondale, New York ION GROUP

Posted 9 days ago

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The Role:

This is an exciting opportunity to join our dynamic project management team at ION. As a project manager, you will oversee the execution and completion of information technology solutions projects in the professional services arena. Provides budget analysis, labor planning, and coordination of activities between client and company personnel. Monitors project completion from initiation through delivery to meet revenue and cost projections. Oversees performance of the delivery, installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements. Typically utilizes management skills more than technical skills. Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Key Responsibilities:
    • Provide leadership of multi-disciplinary professionals in a project structure in the scoping/discovery workshop, design, configuration, testing, and production support of the ION solution for the client's business needs
    • Provide direct management of all ION resources assigned to project and act as personnel supervisor for HR issues during the assignment
    • Serve as the client's principal point of contact for project status, solution quality, scope control, issues, risks, billing, personnel management, and the ION solution
    • Manage project Profit and Loss, including effective project cost and revenue budgeting, analysis and forecasting
    • Manage project change control
    • Plan, lead, manage, and coordinate ION's project tasks using Microsoft Project Plan, resources, deliverables, issues logs, risks logs, weekly timesheets, project expense reports, monthly invoices, and all other administrative documentation on an ongoing basis
    • Determine the optimal utilization of resources at a task and personnel level
    • Keep the client management and ION management informed daily regarding all project issues, risks, and delays
    • Actively engage project stakeholders and manage client expectations regarding the delivery of the ION solution
    • Actively coordinate the participation of client users through the client project manager to ensure project success
    • Provide weekly project status reports to the client project manager, project steering committee, and ION management, including all information necessary to track the status of the project against the project plan
    • Coordinate and attend project and steering committee meetings
    • Manage the release to client of software updates and license keys
    • Prepare, present to client, and obtain signoff of Request for Support Services, acceptance documentation, and final project acceptance
    • Maximize chargeability on one or more client accounts simultaneously
    • Serve as mentors and role models for the consulting staff
    • Enhance, publish, and train staff regarding implementation best practices
    • Coordinate and conduct employee performance appraisals for personnel assigned to projects throughout the calendar year
    • Provide sales support through project plan development, estimation, and document authoring for RFP/RFI responses, sales proposals, and Statements of Work to meet the client's desired business requirements
    • Travel up to 50% of the time.
Required Skills, Experience and Qualifications:
    • 5+ years of project management software implementation, consulting, or systems integration
    • Experience in the Energy, Commodities, Treasury, Banking or financial services industries preferred
    • Excellent client-facing skills
    • Excellent written and oral communication skills
    • Ability to work onsite at client locations as needed
    • Proven leadership skills with teams of five or more professionals
    • Prior hands-on experience with structured project management
    • Willingness to travel, potentially up to 50% of time.
    • Bachelor's degree in finance, accounting, engineering, economics, or a related IT field or equivalent experience in a related field.
    • Project Management Institute PMP certification preferred


Salary Range:

The estimated salary range is $150,000 - $175,000. Salary is negotiable depending on experience and skills.

About ION:

We're a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we've achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

• Over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.

• Over 800 of the world's leading banks and broker-dealers use our electronic trading platforms to operate the world's financial market infrastructure.

ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe,

Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.

ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.

ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.
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Security Professional - Health Services - Bronx

10460 The Bronx, New York Allied Universal

Posted 4 days ago

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Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.
**Allied Universal is hiring Security Officer for a Health Services located in the East Tremont section of the Bronx, New York**
+ This position is: Full Time
+ Work Shifts Available: Morning
+ Work Days Available: Candidates should be flexible Monday - Friday
+ Hourly Pay Rate: $18.02 - $19.02/ hour
Allied Universal® is hiring a Security Professional - Unarmed. The Security Professional will conduct unarmed foot and/or vehicle patrol (interior and/or exterior) in a hospital environment. Additional duties include control access and egress; monitor CCTV and alarm systems; compose reports; deter criminal activity and misconduct. Due to the safety sensitive nature of this role, qualified candidates must be able to submit to drug screening to the extent permissible by law. This assignment is in a healthcare facility. As such, a tuberculosis (TB) test and certain vaccinations may be required.
**RESPONSIBILITIES:**
+ Perform security patrols of hospital grounds on foot or in vehicle; document detailed observations of unusual conditions that may create security concerns or safety hazards
+ Assist hospital staff with de-escalation of situations involving patients; restrain combative individuals as necessary (within company and customer guidelines)
+ Transport patients to the morgue, as needed
+ Assist in escorting patients from helicopter pad (high elevation) to the emergency room
+ Assist with evacuations during fires, medical emergencies, and natural disasters
+ Sound alarms or call police or fire department in case of fire or presence of unauthorized persons
+ Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles
+ Permit authorized persons to enter property and monitor entrances and exits; ensure only authorized individuals enter and exit the hospital, and that no contraband or hospital items are brought in or out
+ Observe departing personnel to protect against theft of company property and ensures that authorized removal of property is conducted within appropriate client requirements
+ Investigate and prepare reports on accidents, incidents, and suspicious activities; maintain written logs as required
**QUALIFICATIONS (MUST HAVE):**
+ High school diploma or equivalent
+ Current driver's license if driving a company- or customer-owned vehicle
+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
+ Minimum of two (2) years of verifiable employment history relating customer service or the protective service industry (preferably security, healthcare, military, law enforcement, or corrections)
+ Must be at least 18 years of age, or higher if required by the state
+ Able to operate radio or telephone equipment and/or console monitors
+ Demonstrated ability to interact cordially and communicate with the public
+ Effective oral and written communication skills
+ Problem solving skills
+ Active listening skills
+ Ability to assess and evaluate situations effectively; identify critical issues quickly and accurately
+ Able to mediate conflict with tact, diplomacy
+ Write informatively, clearly, and accurately
+ Attention to detail
**PREFERRED QUALIFICATIONS (NICE TO HAVE):**
+ Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
+ Graduate of a Certified Public Safety Academy (military or civilian) or verified work experience in the law enforcement, adult corrections, or firefighter field
+ Bachelor's degree in law enforcement or criminal justice related studies
+ A minimum of 8 or more years of service in any military branch
+ Associate's degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service
**BENEFITS:**
+ Health insurance and 401k plans for full-time positions
+ Schedules that fit with your personal life goals
+ Ongoing paid training programs and career growth opportunities
+ Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ID:** 2025-1420945
**Location:** United States-New York-The Bronx
**Job Category:** Security Officer
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Direct Support Professional - Respite Services

Oceanside, New York TERI Inc

Posted today

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Job Description

Job Description

We’re seeking a DSP-1 Respite Worker to join our TERI team!

The DSP-1 Respite Worker is responsible to support children and adults with autism, developmental disabilities in their home and community setting. The ability to facilitate additional opportunities through social and recreational programs in the community and providing the opportunities in the social/recreational programs on weekends and school breaks. Respite Worker will oversee and manage behavior safely through evidence-based practices and company approved method.

YOUR ROLE AND RESPONSIBILITIES –

  • Participate in activities aimed at promoting socialization and skill building.
  • Providing the caregiving to our Developmental Disability Individuals.
  • Manage and address challenging behaviors in a safe and professional manner.
  • Adhering to established protocols and procedures.
  • Models and exemplifies TERI’s dedication to being “Fit for Life”.

QUALIFICATIONS –

  • High School Diploma/GED.
  • One year of related experience in Intellectual/Developmental Disabilities.
  • Must be able to work cooperatively and efficiently in a team.

SALARY –


$18.00 Hourly

  • On Call, Flexible Hours, Evenings, and must be available on Weekends


STATUS –


Part-Time

OUR BENEFITS –

  • 403(b) Retirement Savings Plan – Invest in your future with employer-supported retirement savings
  • Health & Wellness Program – Resources and support to help you thrive, both mentally and physically
  • Onsite Fitness Center & Outdoor Fitness Court – Convenient, no-cost access to exercise facilities
  • Employee Discounts – Enjoy savings at TERI’s Common Ground Café & Coffee Bar and the Inspired Resale Boutique
  • Generous Paid Time Off – Paid sick leave
  • Positive and Supportive Culture – A mission-driven team environment where your contributions are valued



FIT FOR LIFE –

TERI changes the way the world sees, helps, and empowers individuals touched by special needs. The TERI Campus of Life models a more integrated society where the entire community learns, creates, and lives well side-by-side.

Here at TERI, health and wellness are integral parts of our culture for both staff and clients. “Fit for Life” is a core value, and all staff are expected to actively participate in TERI wellness programs and personally commit to the agency philosophy of being “Fit for Life.” We have an on-site Fitness Center with a full-time Wellness Team who can help you design personal fitness goals and nutrition plans; additionally, there are many opportunities for individual and group exercise classes offered at times that fit your personal schedule. TERI culture ensures the health and wellness of each client is a top priority.


WE ARE AN EQUAL OPPORTUNITIES EMPLOYER

TERI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. At TERI, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy and related medical conditions, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status and any other characteristic protected by applicable law. TERI believes that diversity and inclusion among our employees is critical to our success, in touching the lives of those we serve and seek to recruit. We strive to develop and retain the most compassionate and talented people from an extensive and diverse candidate pool.


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Business, Solutions Architect

06831 Greenwich, Connecticut ZINNIA

Posted 21 days ago

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WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value - and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:
We are seeking a strategic, business-savvy Business Solution Architect to drive the successful alignment of business goals with our product offerings. This role is critical in designing forward-thinking, scalable solutions that help our customers achieve meaningful outcomes through our platform. You'll work cross-functionally with product, engineering, sales, customer success and client teams to shape transformative solutions, serving as both a thought leader and execution partner.

WHAT YOU'LL DO:
  • Architect end-to-end solutions by integrating our product capabilities with customer business processes, data flows, and third-party systems.
  • Serve as the strategic advisor during customer engagements, guiding clients on best-fit solution designs, product configurations, and implementation approaches.
  • Translate abstract business requirements into functional product-driven designs and technical blueprints.
  • Partner with Product Managers to influence roadmap priorities based on customer needs and market demand.
  • Collaborate with Client functions and internal teams to create compelling solution narratives, demo strategies, including product launch initiatives.
  • Interface with Engineering to ensure technical feasibility and product fit for complex solution designs.
  • Lead workshops, discovery sessions, and technical deep dives with clients and internal stakeholders.
  • Analyze and model customer business processes, identifying areas of improvement and how our product suite can deliver measurable value.
  • Act as the voice of the customer internally, bringing insights that shape product evolution.
  • Establish and promote architectural standards, reusable patterns, and design best practices across engagements.
  • Maintain documentation such as solution design artifacts, integration specifications, and implementation roadmaps.
  • Stay abreast of emerging technologies, industry trends, and competitor landscapes to inform product and solution strategy.
  • Identify opportunities for new product capabilities based on gaps in current customer implementations.
WHAT YOU'LL NEED:
  • 10+ years of experience in a Solution Architecture, Business Architecture, or Product Strategy role within a SaaS or technology environment.
  • Bachelor's degree in Business Administration, or a closely related field, MBA preferred.
  • Knowledge and experience in the Financial Services SAAS ecosystem and partners
  • Strong experience with enterprise systems integration, process modeling, and solution design.
  • Demonstrated ability to translate business needs into technical specifications and scalable product configurations.
  • Excellent interpersonal skills, with the ability to work effectively across diverse teams and senior stakeholders.
  • Proven success leading client-facing workshops, discovery engagements, and collaborative solutioning efforts.
  • Familiarity with agile methodologies, API architectures, cloud platforms, and modern software design principles is preferred.
  • Strong written and verbal communication skills, including the ability to produce compelling documentation and presentations.

WHAT'S IN IT FOR YOU?

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. The expected salary range for this position is $60,000 - 180,000, dependent on skills and location. The salary range is a good faith estimate based on what a successful candidate might be paid in certain Company locations. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual's skills, education, experience, training, and geographic location and may be above or below the stated amounts. We're looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Notice for California residents: Information about how we collect and use your personal information can be found here.
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Business Solutions Advisor - 1580 Flatbush Financial Center

11225 Crown Heights, New York Bank of America

Posted 5 days ago

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Business Solutions Advisor - 1580 Flatbush Financial Center
Brooklyn, New York
**To proceed with your application, you must be at least 18 years of age.**
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**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
**Job Description:**
This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise.
**Responsibilities:**
+ Recommends financial advice and guidance that align with client financial goals and needs
+ Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
+ Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities
+ Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
+ Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs
+ Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience
**Required** **Qualifications** :
+ Has demonstrated experience and proven success with business-to-business sales, or small business banking.
+ Has strong communication skills with the ability to effectively influence clients.
+ Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.
+ Has a proven sales track record.
+ Is able to build productive partnerships and working relationships.
+ Is experienced with outbound phone sales.
**Desired Qualifications:**
+ Experience with financial information, spreadsheets and financial skills.
+ Experience with in-person customer service and sales.
+ Experience working with small business clients.
+ Experience meeting or exceeding goals.
+ A working knowledge of small business products and services.
+ Bilingual Spanish skills.
**Skills:**
+ Client Management
+ Client Solutions Advisory
+ Customer and Client Focus
+ Referral Identification
+ Risk Management
+ Client Experience Branding
+ Credit Documentation Requirements
+ Credit and Risk Assessment
+ Pipeline Management
+ Referral Management
+ Attention to Detail
+ Collaboration
+ Issue Management
+ Prospecting
+ Relationship Building
**Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
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IT Product Manager, Bureau of Enterprise Technology Business Solutions

11101 Long Island City, New York City of New York

Posted 14 days ago

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Company Description

Job Description

Division and Job Summary:
The Division of Information Technology's mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available. The nation's leading local health department seeks a IT Product Manager to join its award-winning, innovative technology team in revolutionizing public health IT. Technology Bureau of Technology Strategy and Project Management.

This position will work with the New York City's Center for Population Health Data Science (CHPDS), a groundbreaking team that will catalyze critical internal work and enable the agency, in its role as the City's health strategist, to make progress toward linking public health, healthcare, and social service data. The IT Product Manager will interface with vendor teams, support upgrades, and patch major components of the system. The position may also run small project from time to time in line with ongoing support of systems including integrations or minor feature enhancements. The center works with many technologies related to the governance, enrichment, and analysis of data in the domain of public health and produces data products for consumption by educational institutions, community advocates, and health researchers. These technologies include data visualization, forecasting, modeling, matching, and artificial intelligence.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
Obtain expert level knowledge of several existing applications, including system architecture, database schema, and integration points.
Become a subject matter expert on the business and technical operations of our applications, including understanding the technical aspects and operation of components that make up systems within the CHPDS eco-system.
Work with DOHMH staff to properly capture issues and assist with resolution, ensure proper follow-up occurs and that all issues are resolved within an estimated timeframe.
Collaborate and work with a matrix-based team of staff including CHPDS staff, development team, DBAs, network and security teams, vendors, and consultants.
Set up just-in-time training for new users.
Ensure needed updates and enhancements are captured and communicated to project management.
Investigate, prioritize, and follow-up on application bug fixes and issues.
Maintain user access control.
Assist with system deployments, upgrades, QA, and post-production support.
Assist in application usage and other administrative actions within the application.
Troubleshoot issues and manage production support.

Preferred Skills:

Baccalaureate degree from an accredited college in computer science or related field
3+ years overall experience with supporting IT applications
Experience with XML messages and XML framework and HL7 messages
Strong technical and development background
Ability to troubleshoot issues in a multitier software applications environment
Ability to communicate problems and solutions to the user. Verbal communication and problem-solving skills include soliciting, clarifying, affirming, consensus-building, and non-verbal/written
Effective at communicating technical concepts to non-technical users
Ability to resolve issues in a timely manner
Ability to prioritize issues based on business and operational needs
Familiarity with cloud-based applications
Proficient in writing SQL queries using Microsoft SQL Server
Understanding of full Software Development Life Cycle (SDLC)
Pro-active and self-motivated individual with the ability to work in teams with multiple stakeholders

ADDITIONAL DESIRED SKILLS:
Familiarity with vital records operations and workflow
Strong analytical skills and ability to manage and report complex information
Experience with data collection, analysis, and interpretation
Desire to grow professionally, develop new skills and willingness to work outside of comfort zone.
Experience working with the public health sector
Fluency in Microsoft Word, Excel, Outlook, and PowerPoint

Why you should work for us:

-Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education's website (
-Benefits: City employees are entitled to unmatched benefits such as:
oa premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
oadditional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
oa public sector defined benefit pension plan with steady monthly payments in retirement.
oa tax-deferred savings program and
oa robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
-Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
-Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment to Equity:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at or .

CYBER SECURITY ANALYST - 13633

Qualifications

1. A baccalaureate degree, from an accredited college including or supplemented by twenty-four (24) semester credits in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or

2. A four-year high school diploma or its equivalent approved by a State's department of education or a recognized accrediting organization and three years of satisfactory experience in any of the areas described in "1" above; or

3. Education and/or experience equivalent to "1" or "2", above. College education may be substituted for up to two years of the required experience in "2" above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. In addition, twenty-four (24) credits from an accredited college or graduate school in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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IT Project Manager, Bureau of Enterprise Technology Business Solutions

11101 Long Island City, New York City of New York

Posted 23 days ago

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Company Description

Job Description

Program Summary Description:

The Division of Information Technology's mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available. The nation's leading local health department seeks a Senior IT Portfolio Manager join its award-winning, innovative technology team in revolutionizing public health IT.

Position Summary:

The Project Manager (PM) will be assigned to the Disease Control vertical within the Bureau of Enterprise Technology Business Solutions. Project Managers in the Disease Control group work on numerous projects related to disease prevention, emergency preparedness, and response. This role involves collaborating with public health officials, data analysts, and technology experts to develop and implement strategies for controlling and preventing disease outbreaks. Key responsibilities include managing project timelines, ensuring compliance with health regulations, and overseeing the integration of new technologies to enhance public health response capabilities. The PM will also play a crucial role in coordinating efforts during health emergencies, ensuring that resources are efficiently allocated and that response plans are effectively executed.

Job Duties and Responsibilities:
- Manage full project lifecycle and ensure successful project completion.
- Provide vendor management from start to completion of project.
- Serve as primary contact across all stakeholders for the project.
- Manage the project's budget and vendor contract.
- Facilitate communication across the project's interdisciplinary IT teams and Subject Matter Experts.
- Identify and manage risks and issues, develop contingency plans, and take corrective actions.
- Manage and utilize resources across project.
- Manage stakeholder communication.

Preferred Skills:

- 7+ years of experience in a role as IT project manager leading complex, enterprise-wide technical and/or business initiatives.
- 7+ years of experience with managing SDLC Waterfall and/or Agile methodology projects.
- 7+ years of experience in creating project management artifacts (project charter, project plan, timelines (MS Project or other project management software), requirements documents, project and resource planning, deployment plans, support plans, conversion plans.
- 4+ years in gathering requirements, business analysis, use cases and creating functional requirements documents.
- 3+ years of experience managing web-based applications especially .net and java web-based solutions using SQL Server 2008 and above.
- 3 + years in vendor management.
- Experience working with City of New York agencies is a plus but not mandatory.
- Experience with programming in .net and/or java web-based applications is a plus but not mandatory.
- PMP certification preferred but not mandatory.
- Public health experience is a plus, but not mandatory.

Why you should work for us:

- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education's website (
- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at or .

CYBER SECURITY ANALYST - 13633

Qualifications

1. A baccalaureate degree, from an accredited college including or supplemented by twenty-four (24) semester credits in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or

2. A four-year high school diploma or its equivalent approved by a State's department of education or a recognized accrediting organization and three years of satisfactory experience in any of the areas described in "1" above; or

3. Education and/or experience equivalent to "1" or "2", above. College education may be substituted for up to two years of the required experience in "2" above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. In addition, twenty-four (24) credits from an accredited college or graduate school in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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Business Solutions Advisor - Myrtle Ave and Waverly Ave - Bilingual Spanish Preferred

11225 Crown Heights, New York Bank of America

Posted 5 days ago

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Business Solutions Advisor - Myrtle Ave and Waverly Ave - Bilingual Spanish Preferred
Brooklyn, New York
**To proceed with your application, you must be at least 18 years of age.**
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**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
**Job Description:**
This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise.
**Responsibilities:**
+ Recommends financial advice and guidance that align with client financial goals and needs
+ Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
+ Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities
+ Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
+ Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs
+ Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience
**Required** **Qualifications** :
+ Has demonstrated experience and proven success with business-to-business sales, or small business banking.
+ Has strong communication skills with the ability to effectively influence clients.
+ Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.
+ Has a proven sales track record.
+ Is able to build productive partnerships and working relationships.
+ Is experienced with outbound phone sales.
**Desired Qualifications:**
+ Experience with financial information, spreadsheets and financial skills.
+ Experience with in-person customer service and sales.
+ Experience working with small business clients.
+ Experience meeting or exceeding goals.
+ A working knowledge of small business products and services.
+ Bilingual Spanish skills.
**Skills:**
+ Client Management
+ Client Solutions Advisory
+ Customer and Client Focus
+ Referral Identification
+ Risk Management
+ Client Experience Branding
+ Credit Documentation Requirements
+ Credit and Risk Assessment
+ Pipeline Management
+ Referral Management
+ Attention to Detail
+ Collaboration
+ Issue Management
+ Prospecting
+ Relationship Building
**Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
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Customer Service Delivery Advocate

10400 Bronx, New York Carvana

Posted today

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Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's d Customer Service, Advocate, Delivery, Service, Customer, Performance, Retail, Automotive

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