43 Professional Services jobs in Chalfont

**Job Description**
Oracle is leading the digital revolution. We are empowering nearly half a million businesses across the globe to turn untapped potential into real business value. You will connect the biggest enterprises of today with the tools to challenge in the digital economy of tomorrow.
**Description**
Join us to work with the largest customers in their industries. You will get the opportunity to build creative solutions to address the business challenges that stand in the way of their growth and success!
Oracle is a fast-paced, collaborative environment passionate about crafting customer success. We offer the most comprehensive, cloud-based technology. At Oracle, learning is constant. We develop our workforce through training, mentoring and internal mobility opportunities to help everyone succeed and achieve their aspirations.
Be an integral part of the exciting transformation to the cloud by identifying, progressing, and closing opportunities in marque customers.
**What You'll Do**
+ You will understand what motivates customers to buy and what drives the industry to grow faster and know how to tap into those needs in an effective way.
+ You will be responsible for encouraging long-term strategic relationships within select high profile enterprise accounts.
+ You will develop a robust qualified pipeline and handle strategic and customer centric account planning, crafting, owning and forecasting.
+ You will be the trusted advisor and influencer in winning customer decisions to buy, architect and adopt Oracle solutions.
+ You will work across the Oracle ecosystems and our technology partners to transform customer organizations and build enduring capabilities.
+ Cultivate client relationships by building trust, partnership and an emotional connection to the Oracle brand and team.
+ Gain access and establish relationships with key executives, C-level leaders and decision makers.
+ Master and share the "why Oracle story" that represents the value we provide to customers with our unified, multi-pillar offerings.
+ Build and implement key sales and business development initiatives to improve awareness of Oracle Data and PaaS Solutions and increase sales pipeline.
+ Successfully prospect into your assigned accounts to discover and develop viable selling opportunities.
+ Initiate and lead sophisticated sales cycles, using the support and strengths of key internal partners (Pre-Sales, Product Management, Executives and Industry Global Business Units to name a few).
+ Travel as required, as this role may be a virtual position.
**Required Skills/Experience**
**What You'll Bring**
Your passion, knowledge, and customer-centricity will help us become the number one cloud company in the world. We also look for:
+ You have experience selling to the C-suite, engineering and DevOps
+ You have an entrepreneurial spirit, and thrive in a dynamic environment
+ You are creative
+ You excel in a team-selling environment
+ You are driven
+ You have deep experience selling SaaS, IaaS, PaaS, Database
+ You are familiar with open source and other cloud tools (Dockers, Kubernetes, Terraform, Linux, Java)
+ You are solutions-oriented
+ You are inventive
+ You are results-oriented
+ You have a track-record of success selling complex solutions and exceeding expectations
+ You are committed to continuous learning
+ You are confident
A career at Oracle is defined by you. We give you the freedom-and the skills-to write your own success story. Whatever avenue you go down, you'll gain priceless learning experiences and be supported to do your best work.
**Apply Now Create the future with us. Apply now!**
**Responsibilities**
Primary job duty is to sell technology software products and related services in a defined territory. Identifies, qualifies and closes new opportunities. Manages accounts including the entire sales process from business development prospecting and specifications through contract negotiations, signing, and post-sales support. Leverages the Oracle sales model to maximize revenue growth and increase local market share. Builds and expands business partner revenue and self sufficiency.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $97,800 to $185,100 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 45/55.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
Oracle is leading the digital revolution. We are empowering nearly half a million businesses across the globe to turn untapped potential into real business value. You will connect the biggest enterprises of today with the tools to challenge in the digital economy of tomorrow.
**Description**
Join us to work with the largest customers in their industries. You will get the opportunity to build creative solutions to address the business challenges that stand in the way of their growth and success!
Oracle is a fast-paced, collaborative environment passionate about crafting customer success. We offer the most comprehensive, cloud-based technology. At Oracle, learning is constant. We develop our workforce through training, mentoring and internal mobility opportunities to help everyone succeed and achieve their aspirations.
Be an integral part of the exciting transformation to the cloud by identifying, progressing, and closing opportunities in marque customers.
**What You'll Do**
+ You will understand what motivates customers to buy and what drives the industry to grow faster and know how to tap into those needs in an effective way.
+ You will be responsible for encouraging long-term strategic relationships within select high profile enterprise accounts.
+ You will develop a robust qualified pipeline and handle strategic and customer centric account planning, crafting, owning and forecasting.
+ You will be the trusted advisor and influencer in winning customer decisions to buy, architect and adopt Oracle solutions.
+ You will work across the Oracle ecosystems and our technology partners to transform customer organizations and build enduring capabilities.
+ Cultivate client relationships by building trust, partnership and an emotional connection to the Oracle brand and team.
+ Gain access and establish relationships with key executives, C-level leaders and decision makers.
+ Master and share the "why Oracle story" that represents the value we provide to customers with our unified, multi-pillar offerings.
+ Build and implement key sales and business development initiatives to improve awareness of Oracle Data and PaaS Solutions and increase sales pipeline.
+ Successfully prospect into your assigned accounts to discover and develop viable selling opportunities.
+ Initiate and lead sophisticated sales cycles, using the support and strengths of key internal partners (Pre-Sales, Product Management, Executives and Industry Global Business Units to name a few).
+ Travel as required, as this role may be a virtual position.
**Required Skills/Experience**
**What You'll Bring**
Your passion, knowledge, and customer-centricity will help us become the number one cloud company in the world. We also look for:
+ You have experience selling to the C-suite, engineering and DevOps
+ You have an entrepreneurial spirit, and thrive in a dynamic environment
+ You are creative
+ You excel in a team-selling environment
+ You are driven
+ You have deep experience selling SaaS, IaaS, PaaS, Database
+ You are familiar with open source and other cloud tools (Dockers, Kubernetes, Terraform, Linux, Java)
+ You are solutions-oriented
+ You are inventive
+ You are results-oriented
+ You have a track-record of success selling complex solutions and exceeding expectations
+ You are committed to continuous learning
+ You are confident
A career at Oracle is defined by you. We give you the freedom-and the skills-to write your own success story. Whatever avenue you go down, you'll gain priceless learning experiences and be supported to do your best work.
**Apply Now Create the future with us. Apply now!**
**Responsibilities**
Primary job duty is to sell technology software products and related services in a defined territory. Identifies, qualifies and closes new opportunities. Manages accounts including the entire sales process from business development prospecting and specifications through contract negotiations, signing, and post-sales support. Leverages the Oracle sales model to maximize revenue growth and increase local market share. Builds and expands business partner revenue and self sufficiency.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $97,800 to $185,100 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 45/55.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This is part of an internal agile team driving transformation projects for the executive team, focusing on supporting the operations Lumen Transformation office?

This role supports the transformation activities supporting our core priorities, focused on providing strategic insights, cost out opportunities, and ensuring these high priority initiatives transform our company?

Acting as change champions, this role also collaborates with stakeholders to define and prioritize key initiatives, and communicate findings and recommendations effectively.

Location

This is a Work from Home position within the U.S.

The Main Responsibilities

**Vision setting (Ideation & Business Case Development) ** ?

• Partner with business units to identify new sources of value, including cost savings, and efficiency enhancements?

• Analyze complex business challenges, identify root causes, and determine insights?

• Present findings to the executive sponsor and functional leaders and align stakeholders to a value capture approach?

Execution planning (Roadmap Planning, Execution, and Value Realization)?

• Support strategic planning to drive business growth and ensure successful execution of initiatives?

• Support milestones and KPIs tracking that track the health of initiatives?

• Collaborate cross-functionally?with various departments to ensure alignment and execution of strategic initiatives?

• For high priority and bottlenecked initiatives, roll up sleeves to accelerate execution to value realization (E.g., building team capabilities, set up governance, drive alignment etc.,)?

What We Look For in a Candidate

• Undergraduate degree, Bachelor's degree or equivalent preferred?

• 5+ years of relevant experience?

• Highly adaptable impact-oriented problem solver

• Fast learner and ability to think on your feet and provide out of the box solutions

• Ability to deal with ambiguity in a constantly changing environment and excel at structuring a well thought out solution?

• Tenacity to push through challenges and solve hard problems?

• Excellent written and verbal communicator

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$103,711 - $38,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

108,896 - 145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

114,082 - 152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits (

• Bonus Structure

#LI-DL1

Requisition #: 339090

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

08/29/2025

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
This is part of an internal agile team driving transformation projects for the executive team, focusing on supporting the operations Lumen Transformation office  
This role supports the transformation activities supporting our core priorities, focused on providing strategic insights, cost out opportunities, and ensuring these high priority initiatives transform our company.  
Acting as change champions, this role also collaborates with stakeholders to define and prioritize key initiatives, and communicate findings and recommendations effectively.
**Location**
This is a Work from Home position within the U.S.
**The Main Responsibilities**
**Vision setting (Ideation & Business Case Development) **  
+ Partner with business units to identify new sources of value, including cost savings, and efficiency enhancements 
+ Analyze complex business challenges, identify root causes, and determine insights 
+ Present findings to the executive sponsor and functional leaders and align stakeholders to a value capture approach 
**Execution planning (Roadmap Planning, Execution, and Value Realization) **
+ Support strategic planning to drive business growth and ensure successful execution of initiatives  
+ Support milestones and KPIs tracking that track the health of initiatives 
+ Collaborate cross-functionally with various departments to ensure alignment and execution of strategic initiatives. 
+ For high priority and bottlenecked initiatives, roll up sleeves to accelerate execution to value realization (E.g., building team capabilities, set up governance, drive alignment etc.,) 
**What We Look For in a Candidate**
+ Undergraduate degree, Bachelor's degree or equivalent preferred 
+ 5+ years of relevant experience 
+ Highly adaptable impact-oriented problem solver
+ Fast learner and ability to think on your feet and provide out of the box solutions
+ Ability to deal with ambiguity in a constantly changing environment and excel at structuring a well thought out solution 
+ Tenacity to push through challenges and solve hard problems 
+ Excellent written and verbal communicator
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$103,711 - $38,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
108,896 - 145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
114,082 - 152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits ( Bonus Structure
#LI-DL1
Requisition #: 339090
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
08/29/2025

**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Service Delivery Manager supports our Managed Services Expert Support customers. The Service Delivery Manager is responsible for the day-to-day management of customer service delivery and ensuring a high level of customer satisfaction. They will provide the team with the support needed to work efficiently, meet their deadlines, and provide quality service.
**Responsibilities:**
_Include, but not limited to:_
+ May conduct regular team meetings to discuss progress and coach the team on managing customer interactions for improved service relationships.
+ Oversee servicedelivery operations, ensuring high-quality service and customer satisfaction through implementing and improving policies, standards, and procedures.
+ Establish relationships with key clients and stakeholders, and resolve client complaints effectively and timely.
+ Collaborate with internal departments to meet or exceed customer expectations, using feedback to enhance servicedelivery processes.
+ Ensure continuous improvement through analysis, reviews, automation, competence building, and organizational changes.
+ Provide advanced investigation and resolution of incidents, identify trends, and review tickets prior to escalation.
+ May assist in recruitment processes, maintaining the service catalog, and developing staff training plans to meet department goals.
+ Lead renewal discussions with customers and manage the renewal process through completion.
**External Qualifications:**
+ 2+ years working in a direct Customer support role - preferably in a global organization and with Microsoft services.
+ Bachelor's degree or equivalent knowledge and work experience.
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated experience in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions.
**Internal Qualifications:**
+ 2+ year(s) experience within SHI, with positive performance
+ 2+ years working in a direct Customer support role - preferably in a global organization and with Microsoft services.
+ Bachelor's degree or equivalent knowledge and work experience.
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated experience in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions.
**Required Skills:**
+ Intermediate technical knowledge and exceptional interpersonal skills.
+ Strong understanding of Microsoft Services core concepts
+ Exceptional written, verbal, and visual presentation skills
+ Ability to work with key stakeholders and executives across the business and seamlessly deliver results
+ A linear, logical thinking style with the ability to break down and solve difficult problems
+ Ability to give and receive constructive criticism
+ Excellent organizational skills and project/time management abilities
+ Demonstrated ability to navigate challenging customer interactions with professionalism and empathy
**Certifications:**
+ Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification within 2 months of hire is required.
+ Current Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification is preferred.
**Unique Requirements:**
+ Travel up to 10% annually. This travel will primarily be for customer meetings, events, and office.
The base salary for this position is $0,000 - 90,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are 90,000 - 110,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Vendor Service Delivery Manager is accountable for driving outstanding performance across 3-5 outsourced customer service centers, with a sharp focus on delivering a 5-star customer experience. This role leads vendor governance, performance improvement, and operational alignment to ensure vendors consistently meet or exceed service expectations. Success is measured by vendor adherence to important metrics, CSAT, efficiency, sales conversion, and alignment with customer-centric processes and policies.
**What You'll Do:**
+ Own vendor performance management with a focus on delivering outstanding, 5-star customer experiences.
+ Monitor and carry out SLAs, CSAT, QA, and productivity targets, ensuring vendors meet agreed-upon standards.
+ Lead regular vendor performance reviews (WBRs/QBRs), including deep dives into customer experience metrics, root causes, and action plans.
+ Act as the primary escalation point for critical customer-impacting vendor issues, driving resolution and long-term improvement.
+ Partner with vendors to continuously improve service quality through process improvement, coaching, and sharing standard methodologies.
+ Implement performance scorecards, dashboards, and real-time reporting to drive vendor accountability and transparency.
+ Collaborate cross-functionally with Workforce, Training, QA, and Ops to align vendor output with customer expectations and business goals.
+ Develop and implement vendor action plans focused on elevating customer satisfaction, reducing errors, and increasing first-contact resolution.
+ Provide structured coaching to vendor leadership teams to reinforce customer-first behavior and adherence to service excellence standards.
+ Support new vendor onboarding, transitions, and ramps with clear performance expectations and training alignment.
+ Drive vendor engagement strategies to promote high morale, recognition, and consistent delivery of branded service experiences.
+ Maintain up-to-date vendor documentation, including contract details, scorecards, critical issues, and performance records.
+ Negotiate and handle vendor contracts with clear performance clauses tied to customer satisfaction and efficiency.
+ Analyze trends in CSAT, complaints, and operational metrics to identify gaps and lead targeted improvements.
**What We're Looking For:**
+ Customer experience leadership experience
+ Vendor performance management & governance background
+ Critical issue resolution & root cause analysis knowledge
+ Experience with service-level management (SLA, KPI, CSAT, QA)
+ Confirmed skills in process and service quality improvement
+ BPO relationship and contract management
+ Critical communication & customer influence
+ Operational transformation and efficiency
+ 3+ years of vendor management experience with a strong focus on customer service delivery and performance oversight
+ Proven experience driving performance improvements and 5-star customer experiences in a BPO or outsourced model
+ Deep knowledge of CSAT, QA, FCR, and service performance indicators
+ Experience managing vendor accountability through scorecards, governance models, and contract enforcement
+ Strong leadership, influence, and relationship-building skills across diverse, global vendor teams
+ Skilled in leading WBRs, QBRs, and vendor action planning
+ Excellent analytical and problem-solving abilities; able to interpret performance data and translate into action
+ Strong communication and presentation skills with both internal customers and external vendors
+ Proficient in Microsoft Excel, PowerPoint, Word, and Outlook; experience with CRM and contact center tools (Salesforce, NICE, Zendesk, etc.) is a plus
+ Bachelor's degree in Business or equivalent experience
+ Knowledge of workforce management and customer journey mapping preferred
+ B2B travel or hospitality industry experience is a plus
+ Ability to travel up to 50% as required by the business
**Location**
United States
The US national base salary range for this position is from
$66,500.00 - $123,500.00
The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance ( #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
**What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
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Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
**Job Posting Title**
Director of Service Delivery
**Job Description**
The Director Service Delivery is responsible for the strategic leadership and operational direction of Member Operations solutions related to interaction with Prime Therapeutics clients to understand their business needs. This position brings development suggestions and strategies on behalf of the client to the operations team, is the subject matter expert and the principal interface with the client in terms of Member Operations solutions, and oversees all operations initiatives and products delivered to the client to accomplish client program objectives. This role is responsible for partnering across Member Operations senior leadership, Client Engagement, and the Business Integration Teams to influence in a way that challenges process, improves results, and drives business outcomes.
**Responsibilities**
+ Lead the development and execution of service delivery, focusing on growth, client satisfaction and retention, as well as aligning department activity with Prime's overall corporate goals
+ Identify areas/potential projects where process redesign/improvement can significantly impact efficiency, quality, profitability, competitive position, and customer satisfaction, in partnership with the Process Improvement team
+ Develop and maintain an extended influence model that continuously challenges process, improves results, and drives business outcomes
+ Organize, plan and present new Member Operations services to clients and their members
+ Oversee all new Member Operations products and services with the client and ensure client and member satisfaction is achieved
+ Support clients by operating as the liaison for Member Operations Operational and Shared Services teams
+ Provide leadership, mentoring and personal growth and development opportunities to the Service Delivery and Operations team for select clients
+ Develop presentations and reports to be delivered directly to clients, in areas such as process improvement, customer compliments, successful interventions that improve client experience, concierge service performance, etc.
+ Participate in client meetings and operational meetings as needed to ensure understanding of client needs and explain Member Operations services
+ Other duties as assigned
**Education & Experience**
+ Bachelor's degree in business or related area of study, or equivalent combination of education and relevant work experience; HS diploma or GED is required
+ 8 years of work experience in health care industry or operations including 2 years of account or relationship management/client service delivery
+ 5 years of leadership/people management experience
+ Must be eligible to work in the United States without need for work visa or residency sponsorship
Must be eligible to work in the United States without the need for work visa or residency sponsorship.
**Additional Qualifications**
+ Skilled in data analytics and interpretation to enable making and communicating recommendations
+ Creative problem solving and negotiating skills to drive decisions
+ Capability to work effectively in a team-based organization, with the ability to collaborate cross-functionally and lead and motivate a team that does not necessarily report to this position
+ Demonstrated ability to focus on customer service while providing for quality assurance in client solutions
+ Ability to openly, positively and clearly communicate with a variety of constituents
**Preferred Qualifications**
+ Integrated health system or health plan experience
+ Medicare Part D and B experience
+ Call center or call center operations experience
**Physical Demands**
+ Ability to travel up to 25% of the time
+ Ability to work a flexible schedule including weekends, holidays, overtime, on-call, and shifts outside of Prime's core business hours of 9:00 am to 3:00 pm
+ Constantly required to sit, use hands to handle or feel, talk and hear
+ Frequently required to reach with hands and arms
+ Occasionally required to stand, walk and stoop, kneel, and crouch
+ Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Potential pay for this position ranges from $108,000.00 - $184,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.
_Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.   _
_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._
_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._
Positions will be posted for a minimum of five consecutive workdays.
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.   
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1. or email

Sr Service Delivery Consultant
Charlotte, North Carolina;Pennington, New Jersey
**To proceed with your application, you must be at least 18 years of age.**
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**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for supporting and fostering relationships with Executives and Application Managers. Key responsibilities include serving as a point of contact for development teams' infrastructure requirements, managing client relationships and portfolios of work, and communicating key technology strategies to stakeholders. Job expectations include escalating complex service requests and unresolved issues across functional teams, driving innovative business solutions, and leveraging technical and enterprise knowledge to work across structures to meet customer needs.
**Responsibilities:**
+ Acts as a single point of contact for all infrastructure needs including network, storage, server, and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention
+ Builds, fosters, and manages trusted relationships across technology organizations and influences change effectively through partnerships
+ Communicates Infrastructure and technology strategies, services, and products to the Application Development and infrastructure teams which will drive demand
+ Manages and leads annual and monthly initiative funding budget and allocations, annual, quarterly, and monthly financial planning, and forecasting reviews with technology partners to provide financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances, and stale application volumes
+ Ensures infrastructure scope aligns with key strategic offerings by working with engineering, product management, and other stakeholders
+ Coordinates Enterprise Programs and Information Security Mandates across technology organizations
+ Leads and/or participates in fellowship Communities of Practice (CPO) in the organization and across other delivery teams
**Managerial Responsibilities:**
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
+ Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
+ Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
+ Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
+ Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
+ People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
+ Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
+ Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
+ Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
**Skills:**
+ Collaboration
+ Influence
+ Project Management
+ Result Orientation
+ Stakeholder Management
+ Analytical Thinking
+ Business Acumen
+ Financial Management
+ Innovative Thinking
+ Risk Management
+ Adaptability
+ DevOps Practices
+ Solution Delivery Process
+ Solution Design
+ Technical Strategy Development
**LOB Specific Job Description**
**Position Summary**
The key role reports into the Employee Experience Technology (EET) Chief Operating Office risk governance organization. This role will partner with business function leaders, operations process owners and subject matter experts (SMEs) to promote a strong risk management culture with a focus of adherence on EET Process Inventory Controls and Metrics. The candidate will actively contribute to the proactive risk management shift, providing a governance framework for communicating and tracking key risk metrics, partnering with cross functional teams to create mitigation plans when required and integrating key metrics and controls across various key processes.
We are looking for a strong risk and issues specialist with the right level of experience, ability to challenge and influence stakeholders at all levels in the organization, and with excellent analytical and critical thinking skills. This role will establish key governance routines across the Employee Experience Technology organization and be a critical leader to enable proactive risk management across the organization.
**Minimum Years of Experience**
5
**Required Qualifications**
Responsibilities include, but not limited to:
+ Oversee EET standard process inventory controls and metrics management.
+ Lead governance routines to proactively manage key risk metrics.
+ Create cross functional teams and remediate key metrics when required.
+ Assist with timely coordination and response to Audit, Exam, and Regulatory requests.
+ Identify process improvements based on program maturity, challenges and issue remediation.
+ Support the program's short-and-long term strategy, while identifying continuous improvements.
+ Acts as liaison with Global Technology and Enterprise partners.
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.