183 Professional Services jobs in Grayson

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

Comprehensive health benefits that start day 1

Student Loan Repayment Assistance & Reimbursement Programs

Family-focused benefits

Wellness incentives

Ongoing mentorship, development, leadership programs.and more

8:00am - 5:00p / Full Time / 40hrs

JOB DESCRIPTION:

• This position is accountable for reviewing physician documentation, CPT, HCPCS & ICD10-CM coding.
• FRONT END CODER: The primary focus of this position will be Advanced Surgical and Interventional Procedures.
• This position is accountable for the performance of charge capture, including TES edit maintenance and resolution, denial prevention, and go to contact for special projects in order to optimize the revenue potential for the department.
• Revenue cycle responsibilities include daily functions that contribute to service capture, charge capture (Evaluation & Management expert), management of patient financial information (registration/insurance, referrals, pre-certs etc.), and collection of patient service revenue.
• Assignments will focus on the most complex and high risk procedures/cases with a strong understanding of anatomy and physiology as well as coverage across multiple specialties.
• Additional functions include: mentoring those in Coder I and Coder II roles; dividing time between coding, auditing (presenting and defending findings), internal training and external physician education and onboarding; assisting in cross training the coding team and fostering existing/new physician relationships.
• This role should be an expert in both E&M and procedure coding and be knowledgeable about several related specialties.

MINIMUM QUALIFICATIONS:

• A High School Diploma or equivalent; coding certificate through nationally recognized organization (AAPC, AHIMA, etc.)
• required: CCS-P, CPC, RHIA, RHIT, CCS, CPC-H; and an additional specialty certification.
• Three years professional coding experience in CPT, HCPCS, and ICD10-CM; two years of experience must be in an outpatient specialty or Surgical/Ancillary Diagnostic discipline.
• Preferred working knowledge includes: medical terminology, anatomy and physiology, GE Centricity experience, billing regulations, insurance coverage limitations, managed care protocols, the ability to research unfamiliar procedures and services, Computer Assisted Coding (CAC), introduction to research, Medicare guidelines and billing requirements, medical devices, professional medical society websites, NCCI edit conventions.
• A mandatory training program based on skill set is required upon hire.
• Completion of the internal CDP program is preferred.

PHYSICAL REQUIREMENTS: 1-10 lbs 0-33% of the work day (occasionally), negligible 34-66% of the workday (frequently), negligible 67-100% of the workday (constantly). Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at Please note that one week's advance notice is preferred.

Job Description:

• Render consulting services at client sites, corporate offices, and remotely.
• Provide consultative advice, recommendations, and solutions to clients reflective of best practice processes and workflows.
• Perform and document Discovery for new implementations, used to determine client specific configurations and workflows.
• Build, configure, maintain and edit best practice workflows to meet specific client needs.
• Document identified gaps in product functionality using standardized processes.
• Document all client interactions using standardized processes.
• Responsible for Go-Live support and adoption of the company's products.
• Maintain subject matter expertise to complete assigned work.
• Travel up to 75%.
• Perform other duties that support the overall objective of the position.

• Bachelor's Degree in Computer/Data Science, Business Administration, Health Informatics, or related discipline.
• Complete continuing education programs and additional training related to this role as required by manager.
• Or, any combination of education and experience which would provide the required qualifications for the position.

• 6+ years of experience in consulting and/or direct implementation experience with ambulatory health information systems.
• 6+ years of experience working with healthcare-oriented clients and projects.
• Experience working with and managing process improvement and/or clinical/business transformation projects.

• NextGen NCP Certification within 6 months of employment.
• Maintain and renew certification.

• Knowledge of:Knowledge/experience working within the software life cycle; client relationships and effective customer service methodologies. SQL, SAS, or other database management tools; healthcare delivery including but not limited to the HITECH and MACRA legislation and related programs and regulations.
• Skill in:Project management, communications (verbal, written), presentation, organizational skills, time management, problem solving, conflict resolution, interpersonal skills, customer/client orientation.
• Ability to:Ability to adjust to rapidly changing priorities, multiple demands, and ambiguity; develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences with ability to actively listen to others and adjusts to fit the audience and the message; prioritize workload, meet deadlines, and multi-task while maintaining attention to detail; establish and maintain effective working relationships through collaboration and respect; deliver professionalism in a virtual environment with prompt communication, camera-on culture, appropriate personal presentation.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Lancope is looking to add a Project Manager to our Professional Services team! At Lancope you will be part of an industry leading team that creates and delivers leading-edge cyber security technologies that directly impact our clients. Primary Respon Project Manager, Manager, Management, Security

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Professional Services Technical Installer

Location: virtual

Travel: 90 % travel

About NCR Atleos Telecom and Technology - Optical Practice

NCR Atleos is a global leader in enterprise network services, delivering comprehensive solutions that support the deployment, management, and optimization of modern, cloud-native, and virtualized networks. Operating in over 160 countries, the Telecom and Technology (T&T) division is recognized for its high first-visit resolution rate and multi-vendor expertise.

The Optical Practice within the T&T division focuses on high-performance optical networking solutions, supporting OEM clients with the design, installation, and maintenance of ISP infrastructure. Working with each OEM in the DWDM long haul and Metro network we install and upgrade transport telecom equipment with integrity and quality. Work is performed in Central offices and Huts throughout the US with a presence around the world. Geared toward Telecom, the position does not entail services to the house or business such as IT/AV, PBX, CCTV, VoIP or ATM. This position requires a good attitude and aptitude and offers potential for growth in the industry.

Key Areas of Responsibility:

• Daily reporting (project number, site, hours on-site, hours travel, etc.)

• Weekly and on time expense submission.

• Project specific reporting in customer databases or Excel (self-audits, weekly updates, milestone reporting, etc.).

• Escalates project issues and risks by interfacing with project personnel to include customers, and suppliers

• Monitor implementation in accordance with time, cost, and quality/standards

• Assist upon request Engineering Dispatch Service.

• Maintain access status, updating and increasing as needed

• Maintain training records, updating and increase as needed

• Maintain deployment tools and software (including certifications and calibrations)

• Lead and supervise work onsite

• Understand and use established safety practices

• Understand quality requirements and can implement quality control processes based on OEM technical practices and end customer Best Practices.

• Perform power verification and preliminary hardware testing by use of proper testing tools.

• Addition or removal of common systems equipment hardware.

• Addition or removal of wiring and connections (on non-working equipment only).

• Commissioning and testing of OEM equipment to the photonic layer.

• Read and stay current on installation documentation.

• Can perform inventory from Bill of Material (BOM)

• Read and interpret engineering specs, prints, and drawings.

• Understand the Scope of Work (SOW) and write comprehensive Job Change

• Demonstrate proper use of telecom and fiber transport tools.

• Perform all physical and mechanical installation activities.

• Maintain on-site job records and administration tracking.

• Perform power and grounding installations on equipment within a power bay or fuse and alarm panel.

• Understanding of -48V power principles and terminations.

• Ability to work safely around enclosed power bays with live equipment

• Understands power cable types

• Lead verification/continuity testing.

• Can point out power cable size issues for voltage drop and length.

• Perform power verification and power-up of OEM equipment.

• Manage logistics and execute physical installation of hardware on one or multiple sites.

• Perform preliminary hardware testing in an out of service environment.

• Can perform C&P as a standalone up to the Photonic layer.

• Can perform troubleshooting with use of test sets i.e. BER, OTDR etc.

• Lead site teams (Site Team Leader assignment) managing others to ensure proper installation.

• Verify completion of service delivery

• Redlines

• Job Cost Overages

• Quality

Qualifications Required:

• Must have a minimum of 3 years accumulated experience or equivalent as determined by the Installation Supplier's training process and demonstrated to the TC representative upon request, proficiency in the system (Familiar with Telcordia). In addition, must have obtained Telcordia Skill level 1, 2, and 3.

• Familiarity with TELCORDIA GR-1275 standard

• Experience with DWDM Long Haul equipment

• Familiarity with -48V POWER

• Familiarity with Infinera (Nokia) equipment

• Familiarity with fibers and fiber scoping

• Ability to perform work operations or job activities without supervision.

• Ability to adhere to and show company policies and procedures

• Ability to demonstrate good analytical and problem-solving skills and communicate results in a professional and structured manner.

• Ability to work in a 10ft environment.

• Ability to work in tight spaces and aisles under 3ft wide.

• Ability to use a Personal Computer and various software applications (including but not limited to Outlook and Microsoft Office (Word, Excel, etc.)

• Travel away from home for several weeks on demand as required

• Night shift work required upon demand.

• Physically lift a minimum of 25 pounds (12 kilos)

• Conduct work assignments, communicate, dress and assist customer in a professional manner.

• Shall have the ability to train lower skill levels, give proper feedback and have performed items in lower skill level requirements.

• Ability to identify proper installation in accordance with manufacturer technical manuals and customer best practices.

• Must be able to evaluate other technicians' performance:

• Skill level evaluations (Installation skill levels)

• Provide shadowing and hands on training

#LI-CB1

#LI-REMOTE

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Be inspired. Be rewarded. Belong. At Emory Healthcare, we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide comprehensive health benefits that start day 1, student loan repayment assistance & reimbursement programs, family-focused benefits, wellness incentives, ongoing mentorship, development, leadership programs.and more.

8:00am - 5:00pm / Full Time / 40hrs

This position is accountable for reviewing physician documentation, CPT, HCPCS & ICD10-CM coding. FRONT END CODER: The primary focus of this position will be Advanced Surgical and Interventional Procedures. This position is accountable for the performance of charge capture, including TES edit maintenance and resolution, denial prevention, and go to contact for special projects in order to optimize the revenue potential for the department. Revenue cycle responsibilities include daily functions that contribute to service capture, charge capture (Evaluation & Management expert), management of patient financial information (registration/insurance, referrals, pre-certs etc.), and collection of patient service revenue. Assignments will focus on the most complex and high risk procedures/cases with a strong understanding of anatomy and physiology as well as coverage across multiple specialties. Additional functions include: mentoring those in Coder I and Coder II roles; dividing time between coding, auditing (presenting and defending findings), internal training and external physician education and onboarding; assisting in cross training the coding team and fostering existing/new physician relationships. This role should be an expert in both E&M and procedure coding and be knowledgeable about several related specialties.

A High School Diploma or equivalent; coding certificate through nationally recognized organization (AAPC, AHIMA, etc.) required: CCS-P, CPC, RHIA, RHIT, CCS, CPC-H; and an additional specialty certification. Three years professional coding experience in CPT, HCPCS, and ICD10-CM; two years of experience must be in an outpatient specialty or Surgical/Ancillary Diagnostic discipline. Preferred working knowledge includes: medical terminology, anatomy and physiology, GE Centricity experience, billing regulations, insurance coverage limitations, managed care protocols, the ability to research unfamiliar procedures and services, Computer Assisted Coding (CAC), introduction to research, Medicare guidelines and billing requirements, medical devices, professional medical society websites, NCCI edit conventions. A mandatory training program based on skill set is required upon hire. Completion of the internal CDP program is preferred.

1-10 lbs 0-33% of the work day (occasionally), negligible 34-66% of the workday (frequently), negligible 67-100% of the workday (constantly). Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. Environmental factors may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste, chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at . Please note that one week's advance notice is preferred.

Company Overview

Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services.

Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ's environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm, and effort.

Company Overview

Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12
schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the Incident IQ platform to manage and deliver mission-critical services. Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ's environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm and effort.

Senior Professional Services Consultant Overview:

The Senior Professional Services Consultant is an important, hands on role at Incident IQ as you will own the implementation of our product for our key strategic partners and enterprise customers. The ideal candidate is passionate about technology, solutioning, and customer success. The Senior Professional Services Consultant is part of the Product organization and will work closely with our Alliances organization. As a self-motivated individual, you should have a strong intellectual curiosity and a willingness to experiment with integration technologies. You'll need to work both independently and collaboratively to identify challenges and develop solutions. You will also own our API evolution and documentation.

Responsibilities:

• Integration Development: Design, build, and deploy integrations with key partners and customers to support seamless data and workflow connectivity.
  Partner Collaboration: Engage directly with partner application owners to understand their goals and define integration requirements that align with business needs.
• Project Leadership: Manage end-to-end integration projects, coordinating across customers, internal teams, and developers to deliver on time, within scope, and on budget. Proactively address risks and keep stakeholders informed with regular updates.
• Customer Enablement: Deliver training and onboarding sessions to empower customers with integration best practices, ensuring they maximize value and efficiency from the product.
• Issue Resolution: Troubleshoot and resolve integration challenges to maintain stable and reliable performance across platforms and environments.
• Cross-Functional Coordination: Build strong working relationships with product, engineering, customer success, and other teams to ensure alignment and shared success.
• Ongoing Learning: Continuously expand knowledge of Incident IQ and integration technologies to stay ahead of trends and drive innovation in integration practices.

• 3-5 years hands-on development experience implementing integration solutions - Javascript is a huge plus
• Must have experience in completing API design documentation and technical reference materials for partner/customer/internal consumption
• Must have experience implementing end-to-end technical integration projects
• Ability to implement solutions working side by side with the technical team of the partners, customers and as well as CS and engineering teams.
• Familiarity with integration solutions (Zapier, Boomi, Mulesoft) as well as simpler processes like SFTP and FTP sites, etc.
• Front end experience with Angular and React frameworks
• Ability to build trusting relationships through clear and open communication.
• A proactive and enthusiastic individual with a can-do attitude, ready to tackle challenges and drive results.
• Experience participating in the complete product development lifecycle of web and/or software applications.
• Previous experience with Edtech solutions is a plus.
• Previous experience with Azure and .NET is a plus.
• Ability to travel 10% to 25% of the time

• We facilitate whole-person growth where employees can develop personally as well as professionally.
• We offer an energetic and collaborative environment; everyone's opinion matters!
• We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
• We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!

• Work with sales and channel teams to support pre-sales efforts, articulate the value proposition of Tricentis Sealights, and accelerate deal closure through technical validation.
• Develop and deliver tailored product demonstrations focusing on Quality Intelligence and Test Optimization, addressing customer pain points and business needs.
• Lead discovery calls to assess customer topology, identify challenges, and architect the most suitable Tricentis SeaLights solution based on their environment and objectives.
• Act as a technical advisor in deploying and integrating Tricentis SeaLights with enterprise DevOps ecosystems, guiding customers through best practices, troubleshooting, and performance optimization.
• Work closely with customers during the onboarding phase to implement or oversee the implementation of the recommended solution, ensuring a smooth integration into their DevOps ecosystem.
• Provide ongoing guidance, respond to customer inquiries, troubleshoot reported issues, and gather feedback to drive continuous improvement.
• Design customer-specific strategies that drive successful adoption, demonstrating measurable business impact and expanding Tricentis SeaLights usage across teams and departments.
• Partner with enterprise customers to define and implement test optimization strategies, ensuring alignment with business goals and software development processes.
• Engineer creative solutions for technical and process-related challenges, working within enterprise constraints to drive successful outcomes.
• Contribute to the development and refinement of best practices, frameworks, and methodologies for scalable and repeatable customer success.
• Act as a coach and mentor for individual contributors within Professional Services and Customer Success, fostering knowledge-sharing and skills development.
• Work with Product, Engineering, and Customer Success teams to provide customer feedback, influence roadmap decisions, and enhance overall user experience.
• Represent Tricentis as a trusted advisor in industry discussions, webinars, and customer workshops, positioning the company as a leader in software quality intelligence.

• A highly technical and strategic consultant with experience in software development, DevOps, test automation, or quality engineering.
• Skilled at translating complex technical concepts into clear, compelling business value for enterprise stakeholders.
• Adept at working in fast-paced, high-stakes environments, with the ability to navigate ambiguity, drive clarity and deliver results.
• Passionate about solving complex customer challenges, optimize processes, and driving measurable success.
• An excellent communicator, capable of influencing senior executives, engineering leaders, and developers alike.
• A critical thinker and problem solver with a curious, analytical mindset.
• Committed to continuous learning and innovation, always seeking ways to motivate and excel.
• Open to feedback, coachable, and adaptable - thriving in collaborative and evolving environments.
• A strong team player and mentor, capable of elevating those around you while also driving individual contributions.
• Creative and innovative, bringing fresh perspectives to problem-solving and customer engagements.

• 3-5 years of experience in Professional Services, Solutions Architecture, or Technical Consulting, preferably within enterprise software.
• Deep understanding of DevOps, CI/CD, test automation, and software quality practices.
• Familiarity with containerization & cloud platforms (Docker, Kubernetes, AWS, GCP, Azure).
• Hands-on experience with one or more programming languages: Java, JavaScript, Python, .Net, or GOLang.
• Familiarity with modern DevOps tools (Jenkins, GitHub Actions, Azure DevOps, GitLab CI/CD, etc.).
• Ability to design, present and execute complex implementation strategies for enterprise customers.
• Strong presentation and storytelling skills with experience delivering executive briefings and technical demos.
• Experience working in SaaS environments and engaging with enterprise customers at scale.

• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

• Market competitive salary + success-oriented commission / bonus
• Supportive and engaged leadership team.
• Career path and professional & personal development.
• 401(k) / pension plan, full benefits package available.
• Hybrid work environment.
• Personal and professional development.
• And more!

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD).

When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software.

The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day.

The Professional Services Training Consultant is a consultative substantial knowledge of adult learning methodologies, curriculum and instructional design principles. Using multimedia tools, implementation methodology, documentation and learning management systems you will train the new and existing Brightree customers on recommended best practices and product functionality. Onsite and remote healthcare implementations and exposure to Project Management and Consulting is a must for our implementation consultant/trainer. This position requires the ability to learn new technologies quickly in a dynamic environment, excellent communication and facilitation skills, an executive presence and a track record of delivering results.

Let's talk about Responsibilities:

• Delivers formal training classes to users on Brightree's Resupply product line through lecture and hands-on training either in person or remotely.
• Partner with Instruction Design Team as a domain expert to ensure the quality of the e-learning materials.
• Manage support sessions and troubleshooting.
• Facilitate User Acceptance Test (UAT) working closely with the customer.
• Track and report product defects to Support for appropriate resolution.
• Provide feedback to Product Management and Development regarding product enhancements.
• Liaises with other departments and team leads for cross-functional collaboration and process improvement.
• Provides thought leadership and collaboration with departmental leadership team on training strategies and process.
• Explain technology to diverse customers at various levels.
• Interprets client workflow and adapts/customizes training to follow client-specific flow.
• Works collaboratively to design training approaches and to develop training scripts.
• Defines course outlines and learning objectives.
• Provide work progress update during professional service meetings
• Travel to client sites (up to 25%) as required to conduct training, assess team performance and provide support.

• Knowledge of software implementations, system workflows and implementation best practices.
• 5+ years' experience training with healthcare Software as a Service (SaaS) applications.
• 5+ years of experience training adult users on software applications, knowledge of adult learning principles and theories.
• Ability to work with different skill levels of adult learners.
• Strong analytical ability to troubleshoot and diagnosis software issues for clients during training.
• Experience working with PM and CRM tools necessary.
• Experience working with Smartsheets, Salesforce and Financial Force a bonus.
• Proficient in MS Office Tools: MS Project, SharePoint, MS Visio, MS Power Point, MS Word, and MS Excel.
• Ability to travel 10-20%.
• Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand.
• Outstanding presentation, written, and verbal communication skills.
• Ability to work in a fast paced, high-pressure environment on a high performing team.Bachelor's degree in education, technology, or related field. Other degrees and/or certifications considered as well as equivalent.

• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Develops statements of work, WBS, and overall project
  schedule.
• Identifies resources needed and assigns individual responsibilities, by managing and monitoring team's availability.
• Manages day-to-day operational aspects of projects, including scope, schedule, budget and quality
• Effectively applies Fortinet's methodology and enforces project standards.
• Minimizes Fortinet's exposure and risk on projects.
• Ensures project documents are complete, current, and stored appropriately from beginning to end.
• Works closely with all customer-facing Fortinet functions, including sales, operations, order management, support and others to coordinate activities.
• Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
• Accurately forecasts revenue, profitability, margins, bill rates and utilization
• Assures project legal documents are completed and signed
• Facilitates PS, Presales & SE team and client meetings effectively.
• Effectively communicates relevant project information to executive management.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully
• Highlight areas of improvement and recommend changes in methods, processes and tools.
• Monitor and manage operational and customer satisfaction metrics to meet organizational goals.
• Handle project escalations and follow up on customer satisfaction surveys.
• Build and maintain strong relationships with the sales teams.
• Recruit, hire and retain engineers for professional services, so the implementation processes can continue.
• Maintain a great working atmosphere that allows personal and professional development to each one of the team members.
• Define, document, enforce and enhance processes that speed up time for PS engagement request from Pre-sales team.
• Collaboratively work with peers within region, in order to work on initiatives which can help to give better service to our customers, partners and the security community in general.
• Manage relationships with customers, partners and corporate organizations to enhance technical support processes and drive PS projects' satisfaction.
• Establish, document and enforce processes that allow higher efficiency and productivity.
• Align strategies to proactively avoid potential issues in any of the pre-sales processes established.
• Constant follow up to processes making sure they are maintained properly.

• Outstanding oral communication and presentation skills
• Strong familiarity with project management software, such as Microsoft Project.
• Experience as a Program Manager is a plus.
• Experience at working both independently and in a team-oriented, collaborative environment
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• React to project adjustments and alterations promptly and efficiently
• Flexible during times of change
• Excellent conflict resolution skills
• Ability to think creatively to develop new solutions to problems.
• Ability to create a vision, establish a plan, and ensure plan execution through success.
• Ability to coach others.
• Experience in a Professional Services role in a networking/security company or equivalent education.
• Demonstrated leadership skills.
• Full knowledge of all relevant business policies and practices.
• Strong ability to energize and lead others.
• Previous experience leading teams is a must.
• Multilingual skills are a plus: oral and/or written, Spanish and/or Portuguese.
• Good technical knowledge on computer networks and Internet security.
• Excellent organizational skills.
• Adaptable and flexible, operating in a fast-paced, dynamic environment.
• Ability to work and take quick decisions under pressure.
• Willing to travel around 20% of the time.