38 Professional Services jobs in Lutz

Who we are.

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation-we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT-a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

The Professional Services team is composed of groups of highly intelligent and innovative Project Managers, Professional Service Technical Consultants who are dedicated to delivering a customer experience second to none. Each team member is as unique as the projects we work on, but one thing remains the same - our commitment and passion to delivering cutting edge technology solutions for hybrid cloud network monitoring.

What we're looking for.

ScienceLogic is looking for a Sr. Professional Services Technical Consultant to serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line. This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from many different disciplines. Do you have high energy, an innovative spirit and a strong professional services background with top technology skills? Then read on.

What you'll be doing.

• Provide onsite consulting services and support to ScienceLogic customer with a focus on high quality, accuracy and customer satisfaction
• Perform hands-on installation, configuration, and troubleshooting of ScienceLogic appliances as they relate to the ScienceLogic suite of products
• Work closely with customer's technical and management staff and act as subject matter expert for ScienceLogic products
• Handle customer work activities via on-site and remote as required. (On-site client work may be full time).
• Handle on-site work solely as a SME and Techn ical Consultant in ScienceLogic implementation activities
• Act as the internal customer advocate for problem resolution, new product features, and future product direction
• Record all activity in the department's ticketing system
• Use and create knowledgebase articles based on field incidents, and/or common or critical issues
• Adhere to ScienceLogic Professional Services best practices
• Participate in departmental projects
• Provide leadership and direction for your customer regarding the ScienceLogic product suite
• Creative person who looks for new and innovative ways to resolve problems
• Document and record all activity and communication with customer in person, over telephone and email according to departmental standards of quality
• Support and provide consulting services to our federal or commercial IT standards (etc. support Federal ATO process, Security Audits, Change Management procedures)

Qualities you possess.

• A bachelor degree in computer science/engineering or similar.
• Effective team player willing to assist others when needed
• Proven experience with implementation of enterprise level network management or application performance products
• Process driven and proactive mindset; continuous improvement
• Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices
• Have exceptional troubleshooting and customer-handling skills; flexible and willing to learn new technologies
• Excellent written and verbal communication skills
• 8+ years in Federal space
• 5+ years' experience supporting/using enterprise class infrastructure monitoring platforms
• 5+ years Linux operating system experience
• 5+ years Database query experience
• 5+ years of experience with SNMP and vendor MIB architecture
• 5+ years of experience configuring SNMP trap and/or Syslog alerts
• Strong knowledge of PowerShell, WMI, XML/SOAP, API
• Experience with ITSM, EMS/NMS Systems (EM7, Solarwinds, IBM NetCool/Tivoli Nagios, HP OpenView or similar) and SNMP is a major plus.
• Clearance Top Secret w/ CI Poly
• Self-motivated with the ability to maintain a positive and cooperative attitude in sometimes stressful situations
• Strong leadership skills with the ability to prioritize competing project timelines

As a plus, you have.

• Ability to identify process bottlenecks and identify potential solutions with automations or scripting.
• PHP, GQL, and/or Python experience desired
• Previous integration experience with ServiceNow, PagerDuty or ITSM platforms is a plus

Benefits & Perks

• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE ( Our Community of Food People!
Engage with 3rd party Contract & Design company and US Foods markets and sellers to profitably grow equipment and supply category through identification of new business opportunities. Develop and enhance processes to ensure effective service levels, communications between USF and 3rd party Design vendors. Connect, negotiate agreements and be the conduit of communications between parties.
**Flexible Work Policy: The work for the Manager Contract and Design position is completely remote anywhere in the United States except Hawaii or United States Territories.**
**RESPONSIBILITIES**
+ Identify, initiate, and develop new or incremental business through partnership between USF markets and Contract & Design vendors.
+ Research and develop lists of potential customers.Make targeted sales calls and identify opportunities for category growth.
+ Develop relationships and generate leads along with sales staff.
+ Conduct periodic Vendor Business Reviews to identify customer needs as well as category gaps.
+ Work with USF leadership and Contract & Design group to drive sales, marketing initiatives, and support
+ Build and maintain close working relationships with USF market leadership, Field Sales, and Equipment & Supply Category Specialists to build awareness of, and focus on, the contract and design program.
+ Serve as Subject Matter Expert for process and system improvements
+ Participate in enterprise-wide projects including system changes, process development and customer impact initiatives
+ Set and meet quality & productivity expectations with Field Sales Team to align with overall company goals
+ Other duties as assigned by Manager
SUPERVISION: This individual will work cross functionally with other team members.
**QUALIFICATIONS**
**Education/Training:**
- Bachelor's degree in Business Administration or related field experience required. Contract & Design or related field experience required.
- 3 - 5 years' experience in Contract & Design and Project Coordinator/Management
- Proficiency in Outlook, PowerPoint, Excel, Word, Access; experience using AS400 and the ability to effectively use Internet/Intranet software applications
**Related Experience/Requirements:**
- Ideal candidate has experience that includes collaboration in a functional matrixed environment and virtual leadership across multiple sites.
- Overnight travel may be required to participate in training, meetings, or other company events.
**Knowledge/Skills/Abilities:**
- Proactive, problem-solver, effective communicator with multiple organizational levels.
- Excellent interpersonal and communication skills including presentation ability. Strong customer orientation. High energy, creativity, leadership, and motivational skills.
- Must have a valid driver's license.
**Physical Requirements:**
Controlled office environment.
Limited physical activity, sitting/ standing/ walking/ carrying less than 20 lbs.
This role will also receive annual incentive plan bonus.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between
$75,000 - $20,000
***EOE - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/** **Age/Genetic Information** **/Protected Veteran/Disability Status***
Puede ver este sitio de empleo y aplicación en español utilizando la configuración de su navegador o teléfono móvil. Haga clic a continuación para obtener más información.
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Androide ( Foods is one of America's great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion n annual revenue. Visit to learn more.
US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found **here ( .**
US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.
EEO is the Law poster is available here ( .
EEO is the Law poster supplement is available here ( .
Pay Transparency policy statement is available here ( .
US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at . You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.

**Role Overview:**
As a key member of Citi's Data Engineering department in the Liquidity Integration & Transformation team, you will play a critical role in designing, developing and optimizing Citi's data infrastructure to support liquidity risk management, regulatory reporting and financial forecasting.
We are looking for a proactive, motivated self-starter with strong attention to technical detail who can take initiative, adapt and take lead on various projects simultaneously.
Our team works in an agile way to deliver scalable data solutions that integrate liquidity and financial data across multiple technology systems to ensure compliance with Consent Orders (CO), Matters Requiring Attention (MRA) and regulatory expectations. In this Vice President role, execution oversight and support will be a firm requirement for areas of work including and not limited to data integration and pipeline development, development and ownership of end-to-end data lineage flows, remediation of data quality concerns, process optimization and automation opportunities, stakeholder management and overall ability to collaborate and lead a new growing team.
The Data Solutions Business/Project Senior Analyst (Business Senior Analyst - C12) is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.
**Responsibilities:**
+ Report on risks when business decisions are made and escalating, managing and reporting control issues with transparency.
+ Analyze, filter, prioritize and validate potentially complex and dynamic datasets from multiple sources using SQL/Python programming expertise to contribute to logic development of processes and workflow for liquidity risk and regulatory projects.
+ Build project documentation Business Requirements, Functional Requirements, Architecture Flows, Test Use Cases are maintained for all projects.
+ Contribute to technical and functional direction and strategic discussions in all development and implementation phases applying in-depth disciplinary knowledge and the improvement of processes and workflow for the area or function.
+ Deliver meeting actions in timely manner and ensure all owners are on track.
+ Draft architecture, strategy, planning, and problem-solving solutions on an enterprise level.
+ Coordinate data models to be onboarded or enhanced and ensure that defined standards are followed and that models are capable of handling current and future expectations.
+ Deliver impact analysis and coordinated UAT/PROD efforts for changes to existing systems/data flows for downstream consumers and plan changes accordingly.
+ Regularly assumes informal/formal leadership role within teams and heavily involved in coaching and training of new team members.
+ Implement metadata driven frameworks for data processing/transformation and build real-time processing solutions for regulatory initiatives.
+ Identify and apply optimization techniques to improve technology performance.
+ Coordinate across teams, vendors and business stakeholders to align work efforts, develop and execute strategic and tactical plans that enable successful upgrade.
+ Execute SQL/Python data analysis and writing complex logics using analytical functions to help business users where required.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 5+ years relevant experience in data engineering solutions for large scale initiatives and well-versed to manage large and global teams in areas related to:
+ IT Projects Design and Development
+ Enterprise Architecture
+ Data & Database Architecture
+ Project Management
+ Software Development Life Cycle
+ Technical: SQL, Python, Kafka, Cloud, Oracle, Hive, Impala, Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Visio+), JIRA, Confluence
+ Knowledge of Capital Markets (Equities and respective Derivatives, Fixed Income, Commodities), Wholesale Banking, Treasury Functions, Financial Reporting, Risk Management is preferred
+ Knowledge of technology solutions in one or more of the functional areas is preferable - Banking or Trading Book products
+ Excellent written and verbal communication to various stakeholders (i.e. presentation and leadership)
+ Ability to prioritize important tasks and manage time efficiently to ensure timely delivery of regulatory requests
+ Well-versed experience in Program or Project Management
+ Ability to develop and foster working relationships with key Business stakeholders
+ Manage changing priorities under high pressure environment
**Education:**
+ Bachelor's degree/University degree or equivalent experience
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**Job Family Group:**
Technology
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**Job Family:**
Business Analysis / Client Services
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**Time Type:**
Full time
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**Primary Location:**
Tampa Florida United States
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**Primary Location Full Time Salary Range:**
$79,120.00 - $118,680.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
Business Analysis, Data Analysis, JIRA Tool, Project Management, SQL Query Development.
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**Anticipated Posting Close Date:**
Aug 28, 2025
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( ._
_View Citi's EEO Policy Statement ( and the Know Your Rights ( poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

About Quantum Computer Solutions

At QCS, Inc., we're more than just an IT solutions provider-we're a trusted partner to schools and businesses across Florida. Our team is known for being responsive, proactive, and genuinely committed to solving problems before they happen. As a growing small business, we offer a supportive, team-oriented environment where your work makes a real impact. We provide paid time off, medical, dental, and vision benefits, and the chance to be part of a company that values both its clients and its employees.

If you're looking for a role where you will be valued and make a difference every day-apply now!

Position Summary: The Supervisor, Service Delivery oversees the daily operations of multiple service workflows, ensuring timely, high-quality execution across all service lines. This role manages a team of 12+ direct reports across multiple roles and is responsible for performance management, workflow optimization, and monthly reporting to leadership. The Supervisor plays a key role in driving service excellence, employee engagement, and continuous improvement.

Key Responsibilities

Service Delivery Oversight

• Manage daily operations across multiple workflows.
• Ensure service delivery meets internal standards and supports business needs.
• Monitor and report on service performance, including KPIs and service metrics.
• Workflow prioritization (e.g., First In, First Out).
• Reconcile delivery confirmations in the ticketing system.

Team Leadership

• Supervise exempt and non-exempt employees across multiple roles.
• Conduct regular coaching, performance reviews, and team meetings.
• Foster a collaborative and accountable team culture.
• Partner with Operations Manager in onboarding new hires.
• Support training and documentation efforts using SOPs and process guides.

Client & Internal Stakeholder Communication

• Act as a point of contact for service-related issues and escalations.
• Collaborate with internal departments to resolve service challenges and improve outcomes.
• Assist Operations Manager with Partner Programs (e.g., HP, Lenovo, Dell).

Reporting & Compliance

• Prepare and submit monthly reports to leadership covering workflow performance, staffing metrics, and operational insights.
• Ensure compliance with company policies, safety standards, and applicable regulations.

Process Improvement & Change Management

• Identify and implement process improvements to enhance service quality and efficiency.
• Support change initiatives related to tools, workflows, and service delivery infrastructure.
• Evaluate and suggest operational enhancements based on performance data.

Inventory & Logistics

• Oversee inventory tracking and asset management related to service workflows.
• Oversee spare parts inventory to ensure timely ordering and reconciliation.
• Oversee and ensure accountability for timely and safe equipment pickup and delivery across service locations.

Workforce Scheduling

• Create and manage schedules to ensure adequate coverage across workflows and shifts.
• Allocate and manage resources, including personnel and equipment.

Qualifications

• Minimum of 3 years of supervisory experience in service delivery, logistics, or technical operations.
• Associate's degree in a related field preferred, or equivalent industry work experience.
• Proven ability to manage hourly teams across multiple workflows and roles.
• Experience with performance management, coaching, and team development.
• Strong understanding of service delivery principles, including workflow optimization and quality assurance.
• Familiarity with imaging, deployment, and lifecycle management of devices.
• Experience with warranty repair processes, including diagnostics, parts replacement, and documentation.
• Ability to manage inventory systems and ensure accurate asset tracking.
• Skilled in developing and maintaining SOPs and training materials.
• Experience coordinating with vendors or third-party service providers.
• Familiarity with workflow management tools and methodologies.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint); experience with service management tools such as ConnectWise is a plus.
• Ability to interpret and report on KPIs, SLAs, and operational metrics.
• Excellent interpersonal and communication skills, with the ability to lead diverse teams and collaborate across departments.
• Strong problem-solving and decision-making abilities, especially in fast-paced environments.
• Demonstrated ability to foster a positive, accountable, and high-performance team culture.
• Knowledge of safety standards and regulatory compliance relevant to service delivery operations.
• Experience implementing process improvements and managing change initiatives.
• Familiarity with ITIL or similar service management frameworks is desired.
• Must possess the capability to lift and carry items weighing up to 50 pounds.
• Exposure to public sector service delivery or compliance standards desired.
• Must pass a standard employment background check
• Must clear school-specific background check in compliance with the Jessica Lunsford Act.

• Must clear Level 2 Florida Department of Law Enforcement (FDLE) Background check

Job Description

FIS Management Services, LLC seeks Service Delivery Analyst Seniors in Jacksonville, FL to be responsible for leveraging specialized knowledge of FIS technologies to provide technical support for activities for a software production processing environment. Install, maintain and support application/source code and its components and subsystems including third party software. Utilize advanced knowledge of proprietary tools to detect, diagnose and report related problems. Analyze and resolve incidents, problems or known errors related to failures in application and supporting software components. Apply expertise with FIS technology to provide technical assistance to development staff in the analysis of application software amends, performance and resource consumption. Create and maintain complete documentation relative to the support of application software. Provide on-call support and extended working hours when called on and willingness to accept periodic rotation, responding within prescribed response times for applications and supporting software for top FIS U.S Clients. Leverage unique knowledge of proprietary methodologies to provide consultation to internal users about software

capabilities and use. Follow escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner. Use appropriate diagnostic tools to isolate and resolve incidents, problems or known errors. Utilize specialized understanding of proprietary technologies to assist development teams in requirements definition, system design and delivery of projects. Apply unique expertise of FIS tools to act as project liaison/services delivery advocate on projects. Assist client support with development of internal and client directed communications related to incidents, problems or known errors. Plan and support application specific disaster recovery activities including development and maintenance of documentation. Leverage specialized knowledge of FIS methodologies to conduct production support validations/certifications and accept turnover from development. Provide standardized operational reporting metrics to business as well as information technology management. Monitor and maintain product availability, capacity and performance for products based on defined service level. Apply unique expertise with FIS methodologies to provide support to the application security functionality and related administrative and audit services. Participate in change management reviews, confirmation of changes implemented, and validates associated documentation.

REQUIREMENTS: Bachelor's degree or foreign equivalent in any field and five (5) years of progressively responsible experience in the job offered or a related occupation: working with Java, C++, and SQL programming languages; utilizing database management tools including Oracle, MySQL, and Couchbase; managing operating systems with Linux/Unix and Windows; working with Investment banking applications including Trade management and Trade clearing system to manage the lifecycle of global/ financial trades; analyzing and resolving incidents, problems or known errors related to failures in application and supporting software components; installing, maintaining, and supporting application, source code, and its components and subsystems including third party software; assisting client support with development of internal and client directed communications related to incidents, problems or known errors; planning and supporting application specific disaster recovery activities including development and maintenance of documentation; participating in change management reviews, confirmation of changes implemented and validate associated documentation; and monitoring and maintaining product availability, capacity and performance for products based on defined service level. Telecommuting and/or working from home may be permissible pursuant to company policies.

QUALIFIED APPLICANTS: Please apply directly through our website by clicking on "Apply Now."

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

What is the role?

We are seeking a dynamic and experienced Head of Change and Service Delivery to build and lead a high-performing operations change and service delivery function. You will be responsible for developing and delivering scalable shared capabilities—including automation, process excellence, service design, and data insights—while embedding resilience, performance, and adoption across the business. A key focus will be the creation of a robust, future-ready change enablement ecosystem, grounded in strong governance, risk awareness, behavioral engagement, and data-driven insight.

You will bring clarity, structure, and empathy to enterprise transformation—making the intangible elements of change, such as culture, mindset, and adaptability, visible, measurable, and actionable. This is an exciting opportunity for a senior leader who views transformation not just as a delivery function, but as a strategic and cultural shift—one that must be owned, enabled, and experienced at every level of the organization.

What will you be doing?

Strategic Service Capability Leadership

• Lead the strategic roadmap for service enabling capabilities—including data visualisation, service management, risk & controls, continuous improvement, and change governance.
• Ensure alignment of investment and strategic ambition.
• Build and scale Centres of Excellence to embed capability uplift across operational and functional domains.
• Ensure shared service capabilities are modular, reusable, and aligned with long-term Corporate Services and enterprise strategy.

Transformation Delivery and Enterprise Enablement

• Translate strategic priorities into structured, resourced, and outcomes-focused transformation programmes.
• Driving process optimization by identifying and anticipating business impacts, issues, and activities, and shaping principles, patterns, standards, processes, plans, and policies accordingly.
• Ensure capability deployment is aligned with user needs, frontline adoption, and business impact.
• Partner with functional leaders to embed new operating models, roles, and practices that support ongoing evolution.
• Provide tangible value transparency of transformation to business goals.
• Drive harmonization of transformation effort towards common outcomes.

Change Management Leadership

• Operationalize an enterprise-grade change enablement function, including:
• A change management framework grounded in behavioral science and best practice.
• Playbooks, methodologies, and self-service toolkits for functional leaders and delivery teams.
• Establish where necessary and work with a federated network of change champions and embedded practitioners across business units.
• Lead enterprise-wide initiatives that build capability and confidence in navigating complexity, disruption, and modernization.
• Align delivery across project, product and operational teams in an efficient and effective manner.

Change Governance and Risk Integration

• The role ensures that business architecture aligns with broader governance frameworks, mitigating risks and assuring corporate services.
• Establish and chair CS change governance forums, creating clear escalation routes, decision-making frameworks, and alignment checkpoints across regions and programmes.
• Integrate risk and issue management into every stage of the transformation lifecycle—embedding scenario planning, readiness assessment, stakeholder impact analysis, and mitigation controls.
• Define and maintain enterprise-wide change risk dashboards, enabling senior leaders to anticipate blockers, monitor friction points, and course-correct proactively.

Insight, Measurement, and Data Visualization

• Design a transformation analytics strategy that captures adoption, sentiment, risk, and value realization in real-time.
• Leverage advanced data visualization tools to make transformation progress clear, credible, and actionable.
• Translate complex transformation data into executive-ready insights—informing investment decisions, people strategies, and strategic pivots.

Stakeholder Engagement & Collaboration

• Operate as a key adviser and thought partner to CS and enterprise leaders—connecting vision to execution and change to value.
• Create high-trust, collaborative relationships with senior stakeholders across all regions and business units.
• Build confidence and clarity through transparent updates, shared metrics, and accessible storytelling of success and lessons learned.

What are we looking for?

Experience

• 10+ years in senior leadership roles across Global Business Services, Enterprise Transformation, Shared Services, or Centre of Excellence leadership.
• Demonstrated success designing and leading enterprise-wide transformation or capability uplift programmes across geographies and functions.
• Experience in building or embedding governance structures, operating models, and change adoption methodologies within complex organizations.
• Demonstrable experience working across complex organizations with diverse stakeholder groups.
• Demonstrable experience of leading integration and/or divestment of businesses for an Enterprise organization.
• Demonstrable experience of building and delivering target organizational design.

Core Competencies

• Deep expertise in change management and organizational enablement.
• Organizational design experience that translated into delivery and benefit realization for firm(s).
• Strategic systems thinker with operational discipline and commercial insight.
• Proven ability to create governance models that balance agility with risk and control.
• Strong analytical acumen—able to translate transformation data into impactful stories, dashboards, and executive insights.
• Highly collaborative, culturally fluent, and emotionally intelligent leader with the ability to influence at C-suite level.
• Business case development and ability to demonstrate organizational benefit over term of initiative to C-suite leadership.

Qualifications

• Degree in Business, Transformation, Organizational Psychology, Systems Thinking, or related field.
• PRINCE2, MSP Change Management certification preferred.
• Familiarity with tools such as Power BI, Tableau, Smartsheet, or ServiceNow dashboards is an advantage.
• Lean Six Sigma certification is beneficial.

What do we offer in return? A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work .

Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.
br> Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. We are seeking a dynamic and experienced Head of Change and Service Delivery to build and lead a high-performing operations change and service delivery function. You will be responsible for developing and delivering scalable shared capabilities—including automation, process excellence, service design, and data insights—while embedding resilience, performance, and adoption across the business. A key focus will be the creation of a robust, future-ready change enablement ecosystem, grounded in strong governance, risk awareness, behavioral engagement, and data-driven insight.
You will bring clarity, structure, and empathy to enterprise transformation—making the intangible elements of change, such as culture, mindset, and adaptability, visible, measurable, and actionable. This is an exciting opportunity for a senior leader who views transformation not just as a delivery function, but as a strategic and cultural shift—one that must be owned, enabled, and experienced at every level of the organization.
Strategic Service Capability Leadership
Lead the strategic roadmap for service enabling capabilities—including data visualisation, service management, risk & controls, continuous improvement, and change governance. < r> Ensure shared service capabilities are modular, reusable, and aligned with long-term Corporate Services and enterprise strategy.

Transformation Delivery and Enterprise Enablement
Translate strategic priorities into structured, resourced, and outcomes-focused transformation programmes.
Driving process optimization by identifying and anticipating business impacts, issues, and activities, and shaping principles, patterns, standards, processes, plans, and policies accordingly.
Ensure capability deployment is aligned with user needs, frontline adoption, and business impact.
Partner with functional leaders to embed new operating models, roles, and practices that support ongoing evolution.
Provide tangible value transparency of transformation to business goals.
Drive harmonization of transformation effort towards common outcomes.

Change Management Leadership
A change management framework grounded in behavioral science and best practice.
Playbooks, methodologies, and self-service toolkits for functional leaders and delivery teams.
Establish where necessary and work with a federated network of change champions and embedded practitioners across business units.
Align delivery across project, product and operational teams in an efficient and effective manner.

Change Governance and Risk Integration
The role ensures that business architecture aligns with broader governance frameworks, mitigating risks and assuring corporate services.
Integrate risk and issue management into every stage of the transformation lifecycle—embedding scenario planning, readiness assessment, stakeholder impact analysis, and mitigation controls. < r> Define and maintain enterprise-wide change risk dashboards, enabling senior leaders to anticipate blockers, monitor friction points, and course-correct proactively.

Insight, Measurement, and Data Visualization
Design a transformation analytics strategy that captures adoption, sentiment, risk, and value realization in real-time.
Leverage advanced data visualization tools to make transformation progress clear, credible, and actionable.
Translate complex transformation data into executive-ready insights—informing investment decisions, people strategies, and strategic pivots. < r>
Create high-trust, collaborative relationships with senior stakeholders across all regions and business units.
10+ years in senior leadership roles across Global Business Services, Enterprise Transformation, Shared Services, or Centre of Excellence leadership.
~ Demonstrated success designing and leading enterprise-wide transformation or capability uplift programmes across geographies and functions.
~ Experience in building or embedding governance structures, operating models, and change adoption methodologies within complex organizations.
~ Demonstrable experience of leading integration and/or divestment of businesses for an Enterprise organization.
~ Demonstrable experience of building and delivering target organizational design.


Deep expertise in change management and organizational enablement.
Organizational design experience that translated into delivery and benefit realization for firm(s).
Strategic systems thinker with operational discipline and commercial insight.
Proven ability to create governance models that balance agility with risk and control.
Strong analytical acumen—able to translate transformation data into impactful stories, dashboards, and executive insights. < r> Business case development and ability to demonstrate organizational benefit over term of initiative to C-suite leadership.

Degree in Business, Transformation, Organizational Psychology, Systems Thinking, or related field.
PRINCE2, MSP Change Management certification preferred.
Familiarity with tools such as Power BI, Tableau, Smartsheet, or ServiceNow dashboards is an advantage.
Lean Six Sigma certification is beneficial.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges. < r> And we know that separate home and work lives don't really exist. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion
At Howden we value diversity - there is no one Howden ‘personality type’. We support each other, in the small everyday moments and the bigger challenges

It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger's driving standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum
- Excellent communication and customer service skills
- Must annually pass a DOT regulated medical exam
- Must be at least 21 years old
- Must be able to lift up to 50 lbs. with or without reasonable accommodation
- Ability to operate a delivery van and handheld tablet device
- Must have a good driving record

Desired
- High School Diploma or GED
- Any delivery driver experience
- Any customer service experience
- May require chauffer's license in some states- Provide excellent customer service while delivering orders to the customer
- Act as a brand ambassador when discussing Krogers Seamless Experience and delivery process with customers
- Ensure a high degree of professionalism and personal presentation when interacting with customers
- Drive a company vehicle safely and in accordance to Kroger's driving standards
- Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur
- Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards
- Control and maintain an accurate record of customer deliveries
- Assist fellow drivers that may encounter difficulties while out delivering
- Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations
- Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor
- Complete pre-inspections check of company vehicle before use and report any defects to supervisor
- Operate company provided technology devices for mapping and customer interaction
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

Lead the forefront of innovative solutions analysis in a dynamic tech environment, driving success through expertise in data analytics and technical program delivery.
As a Lead Solutions Analyst in Payments Technology group, you will play a central role in driving the success of our technical program delivery. Your deep understanding of applications, platforms, and products will position you as a key bridge between product owners, business, operations, and software developers. Utilizing advanced analytical reasoning and technical fluency, you will translate complex business requirements into well-structured and technically feasible solutions. You will make data-informed decisions and provide strategic insights to support key business initiatives. As a technical subject matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery.
**Job responsibilities**
+ Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility
+ Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects
+ Model the design and implementation of technical solutions, ensuring seamless integration with existing systems and infrastructure
+ Utilize advanced data analytics techniques to extract insights from large, diverse datasets, driving data-informed decision-making and supporting key business initiatives
+ Mentor and guide team members in the application of technical writing and analytical reasoning skills, fostering a culture of continuous learning and improvement
**Required qualifications, capabilities, and skills**
+ 5+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field
+ Demonstrated expertise in data analysis and data application, including hands-on experience with major data visualization platforms
+ Advanced knowledge of data analytics techniques, with experience in developing and interpreting models, diagrams, and data-driven insights
+ Proven ability to apply technical fluency in current and relevant platforms, software tools, and technologies to drive innovative solutions
+ Strong track record of leading through change, navigating ambiguous situations, and managing dependencies in complex projects
**Preferred qualifications, capabilities, and skills**
+ Experience working with Payments
+ Experience analyzing requirements and working sucessfully with developers
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans