57 Professional Services jobs in New City
IT Project Manager - Professional Services Role
Posted 2 days ago
Job Viewed
Job Description
Overview
Are you ready to take your project management career to the next level? Konica Minolta is seeking a talented Project Manager to join our dynamic team! In this role, you'll oversee multiple IT implementation projects from start to finish, driving results while focusing on efficiency, precision, and effective communication with your team and clients.
As a Project Manager, you'll play a crucial role in maintaining the project’s cost, quality, and schedule. You'll manage engineering resources while procuring and monitoring essential products and services to ensure successful project completion.
Key Responsibilities
- Develop and execute project plans while achieving quality, cost, and schedule targets.
- Address issues escalated by project team members effectively.
- Ensure timely completion and reporting of project milestones.
- Work closely with the technical lead to ensure quality assurance and control.
- Provide support and information to different departments related to the project.
- Conduct project-specific functions including:
- Create comprehensive project plans.
- Manage all communications with clients.
- Utilize workflow systems to communicate project updates.
- Select appropriate technical lead for projects.
- Procure the necessary hardware and software.
- Coordinate third-party services such as ISPs and utilities.
- Collaborate with engineering team leads to select field engineering resources.
- Assign tasks within the service delivery system.
- Review and approve project-related time cards.
- Communicate and escalate issues impacting the project.
- Initiate the billing process and ensure project closure upon completion.
Qualifications
- Strong project management skills.
- CAPM or higher certification is a plus.
- Technical aptitude and understanding.
- Excellent client relationship skills.
- 4-6 years of experience as a Project Manager, with 2-4 years focusing on IT projects.
- 2-4 years of client-facing experience in a consulting capacity.
About Us
For over 150 years, Konica Minolta has been driven by a vision to innovate and transform workplaces. We aim to guide our clients through digital transformation by leveraging our comprehensive office technology solutions, including IT Services, managed print services, and more. Our commitment to excellence has earned us multiple accolades, including recognition on CRN's MSP 500 list and the Forbes list of America's Best-in-State employers. Join us on our journey to reshape the future!
Konica Minolta is an equal opportunity and affirmative action employer, welcoming applications from all qualified individuals without regard to any protected characteristic.
Security Professional - Health Services - Bronx
Posted 4 days ago
Job Viewed
Job Description
**Allied Universal is hiring Security Officer for a Health Services located in the East Tremont section of the Bronx, New York**
+ This position is: Full Time
+ Work Shifts Available: Morning
+ Work Days Available: Candidates should be flexible Monday - Friday
+ Hourly Pay Rate: $18.02 - $19.02/ hour
Allied Universal® is hiring a Security Professional - Unarmed. The Security Professional will conduct unarmed foot and/or vehicle patrol (interior and/or exterior) in a hospital environment. Additional duties include control access and egress; monitor CCTV and alarm systems; compose reports; deter criminal activity and misconduct. Due to the safety sensitive nature of this role, qualified candidates must be able to submit to drug screening to the extent permissible by law. This assignment is in a healthcare facility. As such, a tuberculosis (TB) test and certain vaccinations may be required.
**RESPONSIBILITIES:**
+ Perform security patrols of hospital grounds on foot or in vehicle; document detailed observations of unusual conditions that may create security concerns or safety hazards
+ Assist hospital staff with de-escalation of situations involving patients; restrain combative individuals as necessary (within company and customer guidelines)
+ Transport patients to the morgue, as needed
+ Assist in escorting patients from helicopter pad (high elevation) to the emergency room
+ Assist with evacuations during fires, medical emergencies, and natural disasters
+ Sound alarms or call police or fire department in case of fire or presence of unauthorized persons
+ Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles
+ Permit authorized persons to enter property and monitor entrances and exits; ensure only authorized individuals enter and exit the hospital, and that no contraband or hospital items are brought in or out
+ Observe departing personnel to protect against theft of company property and ensures that authorized removal of property is conducted within appropriate client requirements
+ Investigate and prepare reports on accidents, incidents, and suspicious activities; maintain written logs as required
**QUALIFICATIONS (MUST HAVE):**
+ High school diploma or equivalent
+ Current driver's license if driving a company- or customer-owned vehicle
+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
+ Minimum of two (2) years of verifiable employment history relating customer service or the protective service industry (preferably security, healthcare, military, law enforcement, or corrections)
+ Must be at least 18 years of age, or higher if required by the state
+ Able to operate radio or telephone equipment and/or console monitors
+ Demonstrated ability to interact cordially and communicate with the public
+ Effective oral and written communication skills
+ Problem solving skills
+ Active listening skills
+ Ability to assess and evaluate situations effectively; identify critical issues quickly and accurately
+ Able to mediate conflict with tact, diplomacy
+ Write informatively, clearly, and accurately
+ Attention to detail
**PREFERRED QUALIFICATIONS (NICE TO HAVE):**
+ Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
+ Graduate of a Certified Public Safety Academy (military or civilian) or verified work experience in the law enforcement, adult corrections, or firefighter field
+ Bachelor's degree in law enforcement or criminal justice related studies
+ A minimum of 8 or more years of service in any military branch
+ Associate's degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service
**BENEFITS:**
+ Health insurance and 401k plans for full-time positions
+ Schedules that fit with your personal life goals
+ Ongoing paid training programs and career growth opportunities
+ Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ID:** 2025-1420945
**Location:** United States-New York-The Bronx
**Job Category:** Security Officer
Business, Solutions Architect
Posted 21 days ago
Job Viewed
Job Description
Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value - and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.
WHO YOU ARE:
We are seeking a strategic, business-savvy Business Solution Architect to drive the successful alignment of business goals with our product offerings. This role is critical in designing forward-thinking, scalable solutions that help our customers achieve meaningful outcomes through our platform. You'll work cross-functionally with product, engineering, sales, customer success and client teams to shape transformative solutions, serving as both a thought leader and execution partner.
WHAT YOU'LL DO:
- Architect end-to-end solutions by integrating our product capabilities with customer business processes, data flows, and third-party systems.
- Serve as the strategic advisor during customer engagements, guiding clients on best-fit solution designs, product configurations, and implementation approaches.
- Translate abstract business requirements into functional product-driven designs and technical blueprints.
- Partner with Product Managers to influence roadmap priorities based on customer needs and market demand.
- Collaborate with Client functions and internal teams to create compelling solution narratives, demo strategies, including product launch initiatives.
- Interface with Engineering to ensure technical feasibility and product fit for complex solution designs.
- Lead workshops, discovery sessions, and technical deep dives with clients and internal stakeholders.
- Analyze and model customer business processes, identifying areas of improvement and how our product suite can deliver measurable value.
- Act as the voice of the customer internally, bringing insights that shape product evolution.
- Establish and promote architectural standards, reusable patterns, and design best practices across engagements.
- Maintain documentation such as solution design artifacts, integration specifications, and implementation roadmaps.
- Stay abreast of emerging technologies, industry trends, and competitor landscapes to inform product and solution strategy.
- Identify opportunities for new product capabilities based on gaps in current customer implementations.
- 10+ years of experience in a Solution Architecture, Business Architecture, or Product Strategy role within a SaaS or technology environment.
- Bachelor's degree in Business Administration, or a closely related field, MBA preferred.
- Knowledge and experience in the Financial Services SAAS ecosystem and partners
- Strong experience with enterprise systems integration, process modeling, and solution design.
- Demonstrated ability to translate business needs into technical specifications and scalable product configurations.
- Excellent interpersonal skills, with the ability to work effectively across diverse teams and senior stakeholders.
- Proven success leading client-facing workshops, discovery engagements, and collaborative solutioning efforts.
- Familiarity with agile methodologies, API architectures, cloud platforms, and modern software design principles is preferred.
- Strong written and verbal communication skills, including the ability to produce compelling documentation and presentations.
WHAT'S IN IT FOR YOU?
Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. The expected salary range for this position is $60,000 - 180,000, dependent on skills and location. The salary range is a good faith estimate based on what a successful candidate might be paid in certain Company locations. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual's skills, education, experience, training, and geographic location and may be above or below the stated amounts. We're looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
Notice for California residents: Information about how we collect and use your personal information can be found here.
#LI-MW1
Business Solutions Advisor - High Ridge Financial Center
Posted 3 days ago
Job Viewed
Job Description
Stamford, Connecticut
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
**Job Description:**
This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise.
**Responsibilities:**
+ Recommends financial advice and guidance that align with client financial goals and needs
+ Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
+ Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities
+ Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
+ Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs
+ Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience
**Required Qualifications** :
+ Has demonstrated experience and proven success with business-to-business sales, or small business banking.
+ Has strong communication skills with the ability to effectively influence clients.
+ Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.
+ Has a proven sales track record.
+ Is able to build productive partnerships and working relationships.
+ Is experienced with outbound phone sales.
**Desired Qualifications:**
+ Experience with financial information, spreadsheets and financial skills.
+ Experience with in-person customer service and sales.
+ Experience working with small business clients.
+ Experience meeting or exceeding goals.
+ A working knowledge of small business products and services.
+ Bilingual skills.
**Skills:**
+ Client Management
+ Client Solutions Advisory
+ Customer and Client Focus
+ Referral Identification
+ Risk Management
+ Client Experience Branding
+ Credit Documentation Requirements
+ Credit and Risk Assessment
+ Pipeline Management
+ Referral Management
+ Attention to Detail
+ Collaboration
+ Issue Management
+ Prospecting
+ Relationship Building
**Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Customer Service Delivery Advocate
Posted today
Job Viewed
Job Description
Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's d Customer Service, Advocate, Delivery, Service, Customer, Performance, Retail, Automotive
Service Delivery Lead, BI & Analytics (Hybrid)
Posted 14 days ago
Job Viewed
Job Description
As a Service Delivery Lead, BI & Analytics, you will lead Azure production support to ensure the successful delivery of services with the Azure platforms and the attainment of agreed KPIs. In this role, you will tap into your hands-on experience with Azure Synapse, Databricks, PowerBI and Azure Data Factory (ADF). You will manage the execution and delivery of data and analytics services. You will also oversee the analytics and reporting platforms and drive continuous improvements to support the global data analytics strategy and roadmap while collaborating with IT partners to ensure smooth support services.
What you will do
Strategic IT & Vendor Management
-
Manage relationships and contracts with IT vendors to ensure optimal service delivery and performance, as a subject matter expert in Azure data warehouse solutions.
-
Work closely with the IT Service Delivery leadership and support teams to manage daily support and maintenance of application instances and conduct long-term improvement operations to ensure compatibility with evolving mission requirements.
-
Continuously improve the customer experience by maturing operations through automation, self-service, and shift-left approaches.
-
Identify opportunities to improve the system process flow, performance, and technical efficiencies.
-
Drive adherence to global governance/release management processes to ensure system integrity.
Azure-Based Solutions & Architecture
-
Offer best practices, advice, and recommendations to the Managed Services team regarding the overall architecture and strategy of Azure-based solutions.
-
Design, improve, and maintain Azure-based data warehouse solutions.
-
Implement, monitor, and optimize workflows using Azure Synapse, Databricks, Power BI, and Azure Data Factory (ADF).
Application Development & Performance Optimization
-
Design and develop reusable custom application components that meet customer requirements while upholding high standards of reliability, security, maintainability, and performance.
-
Investigate and resolve complex technical issues and bugs, ensuring the stability and reliability of applications and data warehouse solutions.
Service Excellence:
-
Ensure roadmap for service is defined and communicated with stakeholders using their inputs and demand as drivers.
-
Monitor vendor performance against agreed expectations (contractual or otherwise) including regular vendor meetings to review expectations and performance.
What you need
Required:
-
Bachelor's Degree.
-
4+ years of technical experience with Azure Databricks, Azure Synapse and PowerBI.
-
Experience working within a managed service model.
-
Experience working in a highly matrixed organization.
Preferred:
-
Masters' Degree.
-
Experience with Azure Data Platform (ADF).
-
Experience in an ITIL-based service management role, like Service Level Management.
$100,500.00 - $215,300.00 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
CDL B Route Service Delivery Driver
Posted 17 days ago
Job Viewed
Job Description
Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.
**If you are a current associate of Primo Brands, please apply via myADP.**
**CDL B ROUTE DELIVERY DRIVER**
**Compensation** : $72,392/year
**Location** : Bronx, NY
**Schedule** : Monday to Friday, 6AM start, end time based on route completion
Responsibilities
+ Safely operate a commercial vehicle and diligently perform all duties in a safe manner, including vehicle inspections.
+ Efficiently manage customer base within established route with an average of 50+ stops per day.
+ Use application based handheld system to key transactions and manage customer data.
+ Manage inventory and balance daily route activities.
+ Complete service calls and resolving customer issues to help develop relationships with our customers.
+ Protect company assets, including collection of equipment and customer payments.
+ Identify opportunities to acquire new long-term customers to support route growth and ability to upsell our current products.
Qualifications
+ Must be 21 years of age or older.
+ CDL Class B license
+ Ability to adhere to Primo Water Motor Vehicle Policy.
+ Ability to meet ongoing federal DOT physical requirements and testing.
+ Basic computer/data entry skills and math abilities.
+ Customer service & some sales experience preferred.
+ Must be able to safely lift bottles and equipment weighing up to 60 lbs.
+ Ability to climb stairs.
+ Some traveling required based on company needs.
Primo Brands' established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.
Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
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Service Delivery Lead, BI & Analytics (Hybrid)
Posted 24 days ago
Job Viewed
Job Description
**What you will do**
**Strategic IT & Vendor Management**
+ Manage relationships and contracts with IT vendors to ensure optimal service delivery and performance, as a subject matter expert in Azure data warehouse solutions.
+ Work closely with the IT Service Delivery leadership and support teams to manage daily support and maintenance of application instances and conduct long-term improvement operations to ensure compatibility with evolving mission requirements.
+ Continuously improve the customer experience by maturing operations through automation, self-service, and shift-left approaches.
+ Identify opportunities to improve the system process flow, performance, and technical efficiencies.
+ Drive adherence to global governance/release management processes to ensure system integrity.
**Azure-Based Solutions & Architecture**
+ Offer best practices, advice, and recommendations to the Managed Services team regarding the overall architecture and strategy of Azure-based solutions.
+ Design, improve, and maintain Azure-based data warehouse solutions.
+ Implement, monitor, and optimize workflows using Azure Synapse, Databricks, Power BI, and Azure Data Factory (ADF).
**Application Development & Performance Optimization**
+ Design and develop reusable custom application components that meet customer requirements while upholding high standards of reliability, security, maintainability, and performance.
+ Investigate and resolve complex technical issues and bugs, ensuring the stability and reliability of applications and data warehouse solutions.
**Service Excellence:**
+ Ensure roadmap for service is defined and communicated with stakeholders using their inputs and demand as drivers.
+ Monitor vendor performance against agreed expectations (contractual or otherwise) including regular vendor meetings to review expectations and performance.
**What you need**
**Required:**
+ Bachelor's Degree.
+ 4+ years of technical experience with Azure Databricks, Azure Synapse and PowerBI.
+ Experience working within a managed service model.
+ Experience working in a highly matrixed organization.
**Preferred:**
+ Masters' Degree.
+ Experience with Azure Data Platform (ADF).
+ Experience in an ITIL-based service management role, like Service Level Management.
$100,500.00 - $215,300.00 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Senior Director, Service Delivery Operations (Stamford)
Posted 12 days ago
Job Viewed
Job Description
About this role:
Partner with GVP GE + RB Global Service Delivery as key lieutenant to drive effective business decisions and performance . Drive initiatives to increase client retention, support growth, and drive collaboration and engagement across multiple roles, departments, and levels within Gartner. Ensure accurate analytics, monitor key business drivers, identify and drive operational improvements, provide transparency of results to key business leaders, and ensure informed decision making. Drive, coordinate and facilitate actions across business units, products, regions, and functional areas.
What youll do:
Influence and direct GVP direct reports, ensuring high performance, strong alignment and best practice sharing (drive visibility and adoption of proven practices), and effective communication
Identify and mitigate key strategic risks related to process initiatives, retention performance, and growth
Partner with GVP to forge and deliver communications throughout GTS leadership team. Key and active operational voice on GE leadership team
Lead the production and delivery of operational and planning reports to senior business leaders to effectively link results with business strategy (quarterly Global OC Ops reviews, monthly Business Reviews, Global GE RB Reporting, local event reporting and effectiveness)
Identify opportunities for process improvements and develop innovative solutions that drive efficiency and improved client retention and CV growth
Prepare and conduct detailed analysis (including financial modeling) that provide insight and guidance for making informed operational and strategic decisions
Cultivate strong and mutually respectful relationships across the organization and partner with TeamNCVI leadership to solve problems and identify business improvement opportunities
Provide guidance to the GE RB team and to each regional management team to ensure operational consistency and shares best practices in driving revenue, client satisfaction, client retention, adoption of new products, forecasting & resource management practices
Facilitate global alignment and action across GE RB continents
Support for internal communication, Sales alignment, reporting in liaison with Sales Enablement, GE RB Operations & Finance
POC for product development/projects
Provide effective tools for RVPs: forecasting (ExPex), workload
Stand in for exception approvals: Symposium housing, LOIs, short terms
Facilitate GE RB weekly/monthly Operations meetings
Help to pilot and scale new programs and change initiatives across GE RB
What youll need:
Bachelors required, MBA or Masters degree preferred
Strong leadership experience. Consultative and influence skills.
10-15 years of progressive business experience, preferably in a Financial Analytics, Strategy or Business Operations role
Knowledge and experience in working with senior-level Gartner resources highly desirable
Demonstrated ability to own, manage and complete complex, multi-functional projects.
Strong gravitas and strategic thinking skills, prioritization, and problem solving ability.
Extensive computer experience & proficiency with Microsoft software, specifically Word and Excel, a solid understanding and usage of databases, PMO tools, analysis tools, standard reporting tools.
Project management skills and data manipulation skills.
Excellent organization skills. Time Management and Task flexibility. Ability to multitask and change priorities as needed.
Excellent verbal and written communications skills; ability to analyze situation and make sound recommendations and decisions.
Self-assured and confident in a variety of settings with a strong belief in own capabilities.
Ability to develop and maintain strong relationships.
Effective presentation of information and the ability to influence required outcomes.
#LI-GV1
#LI -hybrid
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, weve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 134,000 USD - 185,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 ( or by sending an email to .
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