57 Professional Services jobs in Puyallup

**It's fun to work in a company where people truly BELIEVE in what they're doing!**
**Job Description Summary:**
Our Enterprise Suite Professional Services Team is looking for a highly skilled Mainframe Modernization Senior Consultant to provide technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers' Digital Transformation.
Rocket Solutions for COBOL, mainframe application delivery and host access offer a comprehensive, proven solution across the three pillars of mainframe modernization - application, process and infrastructure - to achieve unprecedented speed to market, competitive advantage, and operational efficiency.
Our Enterprise Suite Professional Services Team is looking for a highly skilled Mainframe Modernization Senior Consultant to provide technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers' Digital Transformation.
The ideal candidate will possess deep technical skill and relevant project experience in at least one of the following focus areas:
+ Infrastructure modernization projects
+ Application modernization projects
+ Process modernization projects
The candidate will also be able to deploy fit for purpose workload in a Hybrid Cloud infrastructure, evolve from monolithic application to Cloud-Native API Microservices, and embrace an enterprise-wide DevOps discipline to deliver application faster.
**Main Responsibilities:**
+ Works on complex project scope with minimal direction from the technical lead and with Customer/SI nominated representatives to accomplish assigned tasks.
+ Contributes to design for specific deliverables and assists in the deployment of Rocket Software products
+ Contribute to implement new solutions under the direction of a Solution Architects
+ Uses and contributes to technical forums within the Rocket Software environment and local professional communities and technical user groups.
+ Applies own subject matter knowledge to solve a variety of common technical issues.
+ Exercises independent judgment within defined practices and procedures to determine appropriate action
+ Participates as part of a team and maintains good relationships with team members and customers.

**Expected Qualification and Soft Skills:**
+ 3-5 years of relevant technical experience
+ Excellent communication / customer service skills / confident telephone manner
+ Proactive and able to work under pressure
+ Experience in complex IT project implementations, customizations and or maintenance
+ Must have an analytical mind set to analyse test result and facilitate defect resolution
+ Organized and methodical, dealing with numerous tasks.
+ Fluent in written and verbal English.

**Technical skills:**
Technical skills to include two or more of the following:
+ IBM Enterprise COBOL or PLI programming experience
+ System level experience of IBM CICS; IMS and JCL
+ Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL; .
+ Windows operating system
+ Linux/UNIX operating system
+ Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes

**Desired Project Experience:**
A practical experience in any mainframe application modernization project is highly desirable. For example:
+ Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming.
+ Experience with COBOL modernization and porting application code across platforms.
+ Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management, etc.
+ Experience developing, deploying, and tuning data modernization solution for mainframe such as IMS/DB, IDMS, ADABAS and VSAM data migration
+ Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle
+ Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins or similar tools.

**Other Preferred Skills:**
+ Bachelor's degree in computer science or related field
+ Rocket Software COBOL based products - Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express
+ Any additional mainframe language or environment, such as REXX; Assembler; Natural; Adabas; .
+ Relevant Business and IT Architecture Certifications such as, AWS Solution Architect Professional, Microsoft AZURE Solution Architect, Google Cloud Certification; Scaled Agile Framework (SAFe) etc.
+ Proficient in another EU language
+ #LI-MM1
+ #LI-Remote
The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.
.
**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

**It's fun to work in a company where people truly BELIEVE in what they're doing!**
**Job Description Summary:**
Our Enterprise Suite Professional Services Team is looking for a highly skilled Mainframe Modernization Senior Consultant to provide technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers' Digital Transformation.
Rocket Solutions for COBOL, mainframe application delivery and host access offer a comprehensive, proven solution across the three pillars of mainframe modernization - application, process and infrastructure - to achieve unprecedented speed to market, competitive advantage, and operational efficiency.
Our Enterprise Suite Professional Services Team is looking for a highly skilled Mainframe Modernization Senior Consultant to provide technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers' Digital Transformation.
The ideal candidate will possess deep technical skill and relevant project experience in at least one of the following focus areas:
+ Infrastructure modernization projects
+ Application modernization projects
+ Process modernization projects
The candidate will also be able to deploy fit for purpose workload in a Hybrid Cloud infrastructure, evolve from monolithic application to Cloud-Native API Microservices, and embrace an enterprise-wide DevOps discipline to deliver application faster.
**Main Responsibilities:**
+ Works on complex project scope with minimal direction from the technical lead and with Customer/SI nominated representatives to accomplish assigned tasks.
+ Contributes to design for specific deliverables and assists in the deployment of Rocket Software products
+ Contribute to implement new solutions under the direction of a Solution Architects
+ Create proof of concept / proof of value technology analysis and pilots.
+ Conduct external and internal technical presentations/trainings to peer groups.
+ Uses and contributes to technical forums within the Rocket Software environment and local professional communities and technical user groups.
+ Applies own subject matter knowledge to solve a variety of common technical issues.
+ Exercises independent judgment within defined practices and procedures to determine appropriate action
+ Participates as part of a team and maintains good relationships with team members and customers.

**Expected Qualification and Soft Skills:**
+ 7+ years of relevant technical experience
+ Excellent communication / customer service skills / confident telephone manner
+ Proactive and able to work under pressure
+ Experience in complex IT project implementations, customizations and or maintenance
+ Must have an analytical mind set to analyze test result and facilitate defect resolution
+ Organized and methodical, dealing with numerous tasks.
+ Fluent in written and verbal English.

**Technical skills:**
Technical skills must include **Rocket Enterprise Suite (Enterprise Developer, Enterprise Server) experience** and two or more of the following:
+ IBM Enterprise COBOL or PLI programming experience
+ System level experience of IBM CICS; IMS and JCL
+ Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server, PostgreSQL, etc.
+ Windows operating system
+ Linux/UNIX operating system
+ Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes

**Desired Project Experience:**
A practical experience in any mainframe application modernization project is highly desirable. For example:
+ Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming.
+ Experience with COBOL modernization and porting application code across platforms.
+ Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management, etc.
+ Experience developing, deploying, and tuning data modernization solution for mainframe such as IMS/DB, IDMS, ADABAS and VSAM data migration
+ Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle
+ Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins or similar tools.

**Other Preferred Skills:**
+ Bachelor's degree in computer science or related field
+ Rocket Software COBOL based products - Enterprise Developer, Enterprise Server, Server Express, Net Express
+ Any additional mainframe language or environment, such as REXX, Assembler, Natural, Adabas
+ Relevant Business and IT Architecture Certifications such as, AWS Solution Architect Professional, Microsoft AZURE Solution Architect, Google Cloud Certification, Scaled Agile Framework (SAFe), etc.
The base salary range for this role is $126,319.00 - $157,898.50 /year. Exact compensation may vary based on skills, experience, and location.
.
**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Job Description

Provides comprehensive professional services delivery as related to infrastructure consulting, design, installation, configuration, and knowledge transfer to Logicalis clients. Acts as technical lead and provides subject matter expertise and implementation guidance to clients.

Essential Duties and Responsibilities:

• Performs implementations of overall solutions for clients, including development of solution designs, implementation plans, and documentation.
• Develops Logicalis standards for scoping, documentation, and implementations.
• Provides, as subject matter expert, guidance, assistance, and recommendations to determine new technical services and solutions for client's business.
• Leads project teams to deliver successful implementations.
• Performs expert integration and customized consulting services.
• Satisfies client technology services and solution requirements using best practices to:
• Design
• Plan
• Implement
• Validate and Test
• Document
• Provide Knowledge Transfer
• Troubleshoot
• Support
• Works directly with client to gather requirements, design solutions, build proof of concepts, and implement solutions.
• Delivers consultative-based knowledge transfer and documentation to Logicalis' clients.
• Works with RMO and PMO in scheduling and managing engagements.
• Works with Logicalis' clients to perform assessments, health checks, performance tests, and capacity planning.
• Responsible for product evaluation, process improvement, and practice refinement activities.
• Establishes relationships with clients by demonstrating strong listening skills.
• Builds credibility and trust by delivering what has been promised within established timeframes.
• Maintains focus on client satisfaction and expectation management.
• Mentors and trains team members on working in collaborative environment.
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical, and professional behaviors.
• Supports and conducts self in a manner consistent with customer service expectations.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certifications Equivalent combination accepted:

Education:

* Bachelor's Degree in a related field.

Experience / Technical Requirements:

* 8 years of Cisco technical experience, including design, implementation, and support of Cisco Unified Communications solutions, in the following:

• Cisco Core Networking
• Cisco Unified Communications Manager
• Instant messaging and presence
• Enablement of mobile and remote workers (Collaboration Edge)
• Unified voice messaging
• Legacy PBX Integration
• Unified Contact Center - UCCX and UCCE
• Cisco WebEx Control Hub
• Cisco WebEx Calling
• Cisco Webex Contact Center
• Cisco WebEx Teams
• Microsoft Teams
• Microsoft Teams Voice
• AudioCodes
• Consulting background focused on Cisco solutions and Microsoft T

**Job Description**
Oracle is leading the digital revolution. We are empowering nearly half a million businesses across the globe to turn untapped potential into real business value. You will connect the biggest enterprises of today with the tools to challenge in the digital economy of tomorrow.
**Description**
Join us to work with the largest customers in their industries. You will get the opportunity to build creative solutions to address the business challenges that stand in the way of their growth and success!
Oracle is a fast-paced, collaborative environment passionate about crafting customer success. We offer the most comprehensive, cloud-based technology. At Oracle, learning is constant. We develop our workforce through training, mentoring and internal mobility opportunities to help everyone succeed and achieve their aspirations.
Be an integral part of the exciting transformation to the cloud by identifying, progressing, and closing opportunities in marque customers.
**What You'll Do**
+ You will understand what motivates customers to buy and what drives the industry to grow faster and know how to tap into those needs in an effective way.
+ You will be responsible for encouraging long-term strategic relationships within select high profile enterprise accounts.
+ You will develop a robust qualified pipeline and handle strategic and customer centric account planning, crafting, owning and forecasting.
+ You will be the trusted advisor and influencer in winning customer decisions to buy, architect and adopt Oracle solutions.
+ You will work across the Oracle ecosystems and our technology partners to transform customer organizations and build enduring capabilities.
+ Cultivate client relationships by building trust, partnership and an emotional connection to the Oracle brand and team.
+ Gain access and establish relationships with key executives, C-level leaders and decision makers.
+ Master and share the "why Oracle story" that represents the value we provide to customers with our unified, multi-pillar offerings.
+ Build and implement key sales and business development initiatives to improve awareness of Oracle Data and PaaS Solutions and increase sales pipeline.
+ Successfully prospect into your assigned accounts to discover and develop viable selling opportunities.
+ Initiate and lead sophisticated sales cycles, using the support and strengths of key internal partners (Pre-Sales, Product Management, Executives and Industry Global Business Units to name a few).
+ Travel as required, as this role may be a virtual position.
**Required Skills/Experience**
**What You'll Bring**
Your passion, knowledge, and customer-centricity will help us become the number one cloud company in the world. We also look for:
+ You have experience selling to the C-suite, engineering and DevOps
+ You have an entrepreneurial spirit, and thrive in a dynamic environment
+ You are creative
+ You excel in a team-selling environment
+ You are driven
+ You have deep experience selling SaaS, IaaS, PaaS, Database
+ You are familiar with open source and other cloud tools (Dockers, Kubernetes, Terraform, Linux, Java)
+ You are solutions-oriented
+ You are inventive
+ You are results-oriented
+ You have a track-record of success selling complex solutions and exceeding expectations
+ You are committed to continuous learning
+ You are confident
A career at Oracle is defined by you. We give you the freedom-and the skills-to write your own success story. Whatever avenue you go down, you'll gain priceless learning experiences and be supported to do your best work.
**Apply Now Create the future with us. Apply now!**
**Responsibilities**
Primary job duty is to sell technology software products and related services in a defined territory. Identifies, qualifies and closes new opportunities. Manages accounts including the entire sales process from business development prospecting and specifications through contract negotiations, signing, and post-sales support. Leverages the Oracle sales model to maximize revenue growth and increase local market share. Builds and expands business partner revenue and self sufficiency.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $97,800 to $185,100 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 45/55.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: Day, Schedule: Day

Potentially up to $5,000 sign on bonus!

Position Summary

The Mental Health Professional is an exciting clinical opportunity responsible for counseling and case management service. In this role, you will maintain a patient caseload, providing intervention within established treatment guidelines, policies and procedures. The position offers you the ability to actively advocate on behalf of your patients.

Responsibilities

• You will provide person-centered counseling, advocacy and case management for patients
• You will develop treatment plans which clearly identify the patient's voice, treatment strategies, and specific outcome measures
• You will meet agency documentation standards and authorization requirements of contracts
• You will strategically tailor effective clinical/case management services to meeting diverse patient needs
• You will contribute to the success of MultiCare expectations and core values, continuously learning, and performing other duties as needed or assigned

Requirements

• Masters degree in a related field
• A Mental Health Professional as defined within HB 1724:
• An individual practicing within the mental health professional's statutory scope of practice who is:
• (a) A psychiatrist, psychologist, physician assistant working with a supervising psychiatrist, psychiatric advanced registered nurse practitioner, psychiatric nurse, or social worker, as defined in this chapter and chapter 71.34 RCW;
• (b) A mental health counselor, mental health counselor associate, marriage and family therapist, or marriage and family therapist associate, as defined in chapter 18.225 RCW; or
• (c) A certified or licensed agency affiliated counselor, as defined in chapter 18.19 RCW;
• Previous experience providing mental health counseling services preferred
• Proof of a safe driving record (which meets established MultiCare Standards) obtained by a motor vehicle report from the appropriate state required

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our employees
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes "America's Best Employers by State" for several years running
• Technology: "Most Wired" health care system 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $4.46 - 49.60 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.

About Greater Lakes Mental Health

Greater Lakes Mental Health is a key component of MultiCare's Behavioral Health Network, providing mental health and substance use disorder treatment for over 10,000 individuals annually across Pierce County. Providing services for adults, children, and families with Medicaid coverage, Greater Lakes offers 6 convenient mental health care locations including a 16-bed inpatient facility covering medically necessary voluntary and involuntary services to adults. Our experienced teams, veteran nurses, and robust training plans are designed to support your success and growth in facilitating recovery-oriented and trauma-informed treatment.

FTE: 1.0, Shift: Day, Schedule: Day

Potentially up to $5,000 sign on bonus!

Position Summary

The Mental Health Professional is an exciting clinical opportunity responsible for counseling and case management service. In this role, you will maintain a patient caseload, providing intervention within established treatment guidelines, policies and procedures. The position offers you the ability to actively advocate on behalf of your patients.

Responsibilities

• You will provide person-centered counseling, advocacy and case management for patients
• You will develop treatment plans which clearly identify the patient's voice, treatment strategies, and specific outcome measures
• You will meet agency documentation standards and authorization requirements of contracts
• You will strategically tailor effective clinical/case management services to meeting diverse patient needs
• You will contribute to the success of MultiCare expectations and core values, continuously learning, and performing other duties as needed or assigned

Requirements

• Masters degree in a related field
• A Mental Health Professional as defined within HB 1724:
• An individual practicing within the mental health professional's statutory scope of practice who is:
• (a) A psychiatrist, psychologist, physician assistant working with a supervising psychiatrist, psychiatric advanced registered nurse practitioner, psychiatric nurse, or social worker, as defined in this chapter and chapter 71.34 RCW;
• (b) A mental health counselor, mental health counselor associate, marriage and family therapist, or marriage and family therapist associate, as defined in chapter 18.225 RCW; or
• (c) A certified or licensed agency affiliated counselor, as defined in chapter 18.19 RCW;
• Previous experience providing mental health counseling services preferred
• Depending on assigned area, proof of a safe driving record (which meets established MultiCare Standards) obtained by a motor vehicle report from the appropriate state may be required

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $4.46 - 49.60 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The Lead Business Solutions Analyst will serve as the strategic bridge between the business and technical teams within Lumen's Public Sector organization-with a focus on Business Intelligence and AI platform development and solution architecture. This role translates business objectives into scalable data products, semantic models, and AI‑powered capabilities, while owning target‑state architecture, integration patterns, security, and non‑functional requirements. The ideal candidate blends product thinking and process acumen with hands‑on Business Intelligence and architecture leadership.
**The Main Responsibilities**
+ Design complete solutions for business intelligence and artificial intelligence platforms, including how systems will work together and the steps to get there.
+ Create clear design documents like system diagrams, process flows, data models, and decision logs that explain why choices were made.
+ Define and manage shared data standards so reports and dashboards use consistent metrics and secure access controls.
+ Connect core systems (Salesforce, SAP, and others) so data flows smoothly using APIs and automated pipelines.
+ Build artificial intelligence-powered tools such as assistants for proposals, summaries, and planning, while ensuring they are safe and accurate.
+ Set up processes for managing AI models and data pipelines, including testing, version control, and monitoring for quality.
+ Plan for performance and security, making sure solutions are fast, reliable, and compliant with public sector requirements.
+ Support sales teams on proposals by providing technical input, cost estimates, and solution overviews; lead demos and proof-of-concepts.
+ Develop dashboards and reports that give leaders clear insights and track adoption of business intelligence and artificial intelligence tools.
+ Ensure compliance and security for all solutions, following public sector standards and preparing documentation for audits or approvals.
+ **Growth mindset and continuous learning** -seeks feedback, adapts quickly, and stays current on business intelligence and artificial intelligence best practices.
+ Product mindset-can prioritize a platform roadmap by value, feasibility, and risk; turns desired outcomes into clear epics and user stories.
+ Strong documentation skills (clear diagrams and solution blueprints) and experience participating in Architecture Review Boards.
+ Experience with event-driven patterns and microservices, near real-time analytics, and solid API design practices.
+ Able to manage multiple priorities in a fast-paced environment and passionate about data integrity, security, and measurable business outcomes.
**What We Look For in a Candidate**
+ A Bachelors degree in business, Information Systems, Analytics, Computer Science, or a related field.
+ At least 7 years of experience in business analysis, solution consulting, or business intelligence, including 3+ years designing and delivering data or artificial intelligence solutions.
+ Strong skills in SQL and hands-on experience with Power BI (building data models, creating dashboards, and setting up security).
+ Knowledge of Azure-based platforms for data and artificial intelligence, such as Databricks, Microsoft Fabric, Azure AI Search, Azure OpenAI, and Azure Machine Learning.
+ Experience connecting systems like Salesforce and SAP so data flows smoothly between them.
+ Familiarity with managing AI models and data pipelines, including testing, version control, and monitoring.
+ Understanding of public sector security and compliance requirements (such as FedRAMP and NIST standards).
+ Excellent communication skills and the ability to explain complex solutions in a way that business leaders can understand.
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$103,711 - $38,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
108,896 - 145,195 in these states: CO HI MI MN NC NH NV OR RI
114,082 - 152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits ( Structure
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**What to Expect Next**
Requisition #:
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
09/08/2025

**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Service Delivery Manager supports our Managed Services Expert Support customers. The Service Delivery Manager is responsible for the day-to-day management of customer service delivery and ensuring a high level of customer satisfaction. They will provide the team with the support needed to work efficiently, meet their deadlines, and provide quality service.
**Responsibilities:**
_Include, but not limited to:_
+ May conduct regular team meetings to discuss progress and coach the team on managing customer interactions for improved service relationships.
+ Oversee servicedelivery operations, ensuring high-quality service and customer satisfaction through implementing and improving policies, standards, and procedures.
+ Establish relationships with key clients and stakeholders, and resolve client complaints effectively and timely.
+ Collaborate with internal departments to meet or exceed customer expectations, using feedback to enhance servicedelivery processes.
+ Ensure continuous improvement through analysis, reviews, automation, competence building, and organizational changes.
+ Provide advanced investigation and resolution of incidents, identify trends, and review tickets prior to escalation.
+ May assist in recruitment processes, maintaining the service catalog, and developing staff training plans to meet department goals.
+ Lead renewal discussions with customers and manage the renewal process through completion.
**External Qualifications:**
+ 2+ years working in a direct Customer support role - preferably in a global organization and with Microsoft services.
+ Bachelor's degree or equivalent knowledge and work experience.
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated experience in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions.
**Internal Qualifications:**
+ 2+ year(s) experience within SHI, with positive performance
+ 2+ years working in a direct Customer support role - preferably in a global organization and with Microsoft services.
+ Bachelor's degree or equivalent knowledge and work experience.
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated experience in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions.
**Required Skills:**
+ Intermediate technical knowledge and exceptional interpersonal skills.
+ Strong understanding of Microsoft Services core concepts
+ Exceptional written, verbal, and visual presentation skills
+ Ability to work with key stakeholders and executives across the business and seamlessly deliver results
+ A linear, logical thinking style with the ability to break down and solve difficult problems
+ Ability to give and receive constructive criticism
+ Excellent organizational skills and project/time management abilities
+ Demonstrated ability to navigate challenging customer interactions with professionalism and empathy
**Certifications:**
+ Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification within 2 months of hire is required.
+ Current Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification is preferred.
**Unique Requirements:**
+ Travel up to 10% annually. This travel will primarily be for customer meetings, events, and office.
The base salary for this position is $0,000 - 90,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are 90,000 - 110,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

**Unleash Your Potential: Whether 2 Years or 20, Discover Rewarding Journeys with Us!**
The **Service Delivery Manager (SDM)** is responsible for coordinating a team of on-site and/or remote consultants to deliver services with excellence for one or more of our Strategic Managed Services customers. In this capacity, the SDM is tactically responsible for managing the day-to-day delivery both facing the customer and internally:
Customer Facing: The SDM works directly with customers to ensure the quality delivery of support services including managing priorities, reporting performance metrics (SLAs/KPIs), resolving any performance gaps, coordinating project and support budgets, and resolving any conflicts. The SDM is ultimately responsible for overall customer satisfaction and delivery of all work to the client.
Internal to NTT Data Business Solutions Inc.: The SDM works directly with internal support and project resources to ensure the quality delivery of support services, including managing priorities, reporting performance metrics (SLAs/KPIs), resolving any performance gaps, collaborating with Accounting on billing, resolving any conflicts, and communicating upcoming demand outside of the direct account team. The SDM provides feedback to consultants and helps manage the workload across resources.
Strategically, the SDM will collaborate with the Sales Account Executive and Line of Business Management to develop and execute against strategic account plans and goals. The SDM will work with Line of Business management to ensure on-going profitability in line with expectations.
**Duties and Responsibilities:**
**Customer / Engagement Management**
+ Own and drive customer satisfaction and service quality
+ Develop customer relationships at multiple organizational levels
+ Manage delivery of all services
+ Drive adherence to both NTT Data Business Solutions Inc. and client policies and procedures
+ Conduct resource scheduling and coordination through the staffing process
+ Deliver customer reporting (billing, SLAs, and KPIs) and resolve any gaps
+ Engage with all NTT Data Business Solutions Inc. Lines of Businesses (LOBs) (Application Management, Maintenance, Hosting, Consulting, Innovation) active with client
+ Drive awareness of all cross-LOB initiatives that may impact delivery to the client (projects, organizational changes, etc.)
+ Review and approve monthly invoice and billing (time and expenses)
+ Identify and drive continuous improvement initiatives
+ Lead service reviews on account, engagement, and personnel status
+ Conduct account planning and development, QBR, and scorecards with Sales
**Project Management Responsibilities**
+ Engage Project management organization for all projects related to the client
+ Ensure successful transition of work from the Project Team to the Support resources
+ Ensure NTT Data Business Solutions Inc. profitability on the account through adherence to project estimates, service quality, and assigned resource mix
**Resource Management Responsibilities**
+ Ensure resources are properly on-boarded to the Customer and engagement
+ Ensure team members are executing daily operations properly (e.g. updating and completing assigned work, tracking time and expenses, adhering to processes)
+ Mentor new and existing employees working on assigned client engagement
+ Provide challenging growth opportunities for team members based on account opportunities
+ Proactively contribute to the effective development of consultants
**Position Requirements/Qualifications:**
1. Bachelor's degree in Information Technology or related field of study
1. 8+ years of IT experience
2. 5+ years of SAP and/or ERP experience with support (client or supplier) experience
1. 3+ years of Service Delivery, Account Management, or Project Management experience
2. Experience engaging with senior customer management
1. Project scoping, estimating and planning experience
2. Software Development Lifecycle experience
3. Cross functional SAP or ERP expertise with an ability to talk at a medium to high level across the entire application
1. Experience across multiple industries and/or business functions
**Preferred:**
1. Advanced degree
1. ITIL Framework understanding and knowledge, ITIL V3 Foundations Certification or higher
Thank you for your interest in NTT DATA Business Solutions! We are thrilled to offer an exceptional compensation package that includes competitive salaries, comprehensive health and dental benefits, Flexible Paid Time Off, 10 paid holidays, a 401k plan, and remote work opportunities, among many other fantastic benefits ( .
We take great pride in our firm's high-growth trajectory and are always on the lookout for top talent to join our team. We encourage you to consider becoming a part of our dynamic and innovative organization. Thank you for your interest, and we look forward to hearing from you soon!
Please note that employment with NTT DATA Business Solutions is subject to the successful completion of a satisfactory background check, and we participate in E-Verify. We kindly ask that all applications be submitted directly and not through third-party agencies.
The annual base compensation range for this role will be $111,395 - $180,445. The exact compensation at which this job is filled will be determined by a number of factors including but not limited to organizational needs and the qualified candidate's skill set, certifications, and experience.
**We transform. SAP® solutions into Value**