174 Professional Services jobs in Redondo Beach

Job Description

Job Description

Founded in 2007, Rethink Ed, a division of Rethink First, is an educational technology company headquartered in New York City that is transforming the way teachers and students learn, grow, develop, and succeed—in school and in life. Rethink Ed helps school districts end the struggle to create healthy, positive cultures of learning to bring out the best in administrators, teachers, students, and parents. With evidence-based learning solutions, technology-based tools and resources, and on-demand video instruction created by a team of educational and clinical experts, Rethink Ed’s four platforms (social and emotional learning for all learners; training and professional development for all staff; step-by-step behavior interventions; and educator- empowering skills curriculum) are changing the world one student, one teacher, one classroom at a time. 

About the Role:

The Professional Services Manager (PSM) will support the implementation process across multiple school districts and will be responsible for leading implementation with assigned districts as well as supporting renewals if assigned by the supervisor. The PSM will work with all stakeholders to ensure fidelity of platform implementation and customer satisfaction leading to renewal and growth. 

Reports to: Director of Educational Partnerships (DEP)

Duties and Responsibilities: Professional Development

• Create and deliver engaging and effective professional development sessions (may be delivered virtually or in-person, as well as individual, small and large group training). Ensure rapport and relationship building is built into every interaction with district partners.
• Remains up to date on all product and content launches and can communicate those updates with customer and support in problem-solving any issues that may arise effectively and efficiently
• Customize presentation and messaging to the specific needs of the customer.
• Uses strong listening skills and adapts presentations and supports to the needs of the audience based on feedback, reception, and questions.
• Collaborate with other professional services team members, including but not limited to, the PSC and DEP, to develop system- wide supports and materials for customers and strengthen professional development content. This can include tasks such as creating materials to support specific district training needs, gathering data to create progress reports, and sending monthly check ins with district partners as designated by DEP.

Knowledge and Expertise

• Maintain expert content knowledge of best practices in behavior analysis, social emotional learning, mental health, multi-tiered systems of support, and special education.
• Communicates best practices for implementation and delivery of product to customers and internal teams
• Maintains knowledge of state and district specific standards, customer-based role changes, trends and current events that may influence the customer experience.

• Participate in ongoing professional development activities scheduled for professional services team.

Customer Management and Engagement

• Exceptional awareness and service to address customer needs, overcome and address customer issues.
• Responding to customer needs within 24 hours and communicate with the product support team any details to resolve the issue
• Establish and maintain ongoing and regular (minimally monthly) communication with district and/or site-based leadership, implementation, and instructional teams.
• Strategically plan and deliver effective customer communications as assigned by DEP
• Create opportunities to facilitate strong professional relationships with customers.
• Ability to adapt implementation supports to address unique customer needs.
• Schedule, coordinate and conduct initial leadership meetings as assigned by the DEP
• Schedule, coordinate and conduct quarterly leadership progress review meetings for DEP and district leadership.
• Support the DEP in creating and maintaining implementation plans for assigned customers.
• Enter all customer interactions, cases, bugs, and feature requests into Salesforce into salesforce and Gainsight daily
• Strategically monitor customer utilization trends and bring suggestions for strategies to improve or maintain progress to monthly review with DEP
• Capture customer feedback and bring suggestions for strategies to improve or maintain progress to monthly review with supervisor.
• Conduct renewal meetings as assigned by DEP
• Follow up with district partners within 24 hours of providing training or meeting with any implementation team members for next steps in implementation planning.

Professional Behavior, Communication & Time Management

• Ensure outlook calendar is updated daily and share calendar with your supervisor and team.
• Meet all deadlines assigned by supervisor including presentations, support materials, implementation requests, data reports, and others assigned by supervisor.

• Develop all assigned tasks to meet requirements set by supervisor and with minimal supervision
• Demonstrate excellent communication skills with customers and internal team including active listening, verbal, and written communications
• Complete and submit reports, data, expenses by due dates as assigned by company process and/or supervisor.
• Take ownership and responsibility for actions, projects, and assignments.
• Workplace Attire: Discretion and good judgment of employees in their style of dress and personal appearance are essential to maintaining the professional image of the organization. Employees are expected to dress in a manner appropriate to their working environment and tasks. When working directly with customers (virtually or in person) employees are expected to wear business casual or business professional attire (definitions included below). Employees should abstain from wearing the following when working directly with customers: Sheer clothing, significantly low cut or revealing clothing, sleeveless tops, ripped or torn, clothing, workout/gym clothes, ball caps, clothing with offensive messages.
  • Definitions:
    • Business Casual - attire would be appropriate for an interview, client meeting, and office settings. Examples may include (but are not limited to): blouses, collared shirts, slacks, dresses, khaki’s, skirts, button down shirts, sports coats, blazers, sweaters, lifestyle sneakers, flats, boots, heels.
    • Business Professional - traditional attire used for more formal office settings or environments. Examples may include (but are not limited to): suits, dresses, ties, button down shirts, blouses with blazer, dress shoes.
    • Internal Customer - anyone who is a RethinkFirst employee
      • External Customer- anyone we interact with on behalf of RethinkEd that is not a RethinkFirst employee
• Virtual Working Environment: To maximize productivity and maintain a professional working environment in a virtual location, all employees are expected to:
• Maintain Security- employees will be expected to ensure the protection of proprietary company and customer information accessible from their home office. Steps include the use of locked file cabinets and desks, regular password maintenance, and any other measures appropriate for the job and the environment.

• Be Distraction Free- employees are expected to maintain a quiet and distraction free working space during their scheduled work hours
• Meetings: employees are expected to engage in a professional manner when receiving or conducting virtual meetings with customers (internal and external), this includes:
  • Absence of audible sounds from music, TV’s, other devices
  • Absence of audible sounds from, and visibility of individuals or family members
  • Ensuring a RethinkEd background is present for all external customer facing meetings
  • Ensuring a RethinkEd, blurred or other professional background is present for all internal customer meetings

Company Support

• Attend and engage in all company and team meetings.
• Volunteer to participate and develop tools and resources to benefit Rethink and Rethink Ed
• Provide assistance to other regions and/or departments as required.
• Provide mentorship to new employees in similar roles as assigned by supervisor
• Represent Rethink Ed at conferences or other assigned events, provide support to sales team as directed by supervisor.

Qualifications

Required:

• Master’s or bachelor’s degree in Education, Psychology, Counseling, or related field
• 4 or more years of experience working as an educator in a classroom utilizing Social Emotional Learning, MTSS, Mental Health and/or behavior analytic principles.
• Staff training and presentation experience

Preferred:

• Active Teaching Certificate or Professional Certification/Licensure (BCBA, MSW, LCSW, School Psychologist)
• Master’s Degree in Education, Psychology, Counseling, or related field
• Project Management/Implementation experience

Salary: $70,000 - $80,000

Location:  Remote opportunities are available to candidates who reside in the West Coast region of the US as occasional travel is required for this position to conduct onsite trainings at school districts. 

Our commitment to an inclusive workplace 

RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities. 

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Job Description

Job Description

We are seeking an experienced Project Manager to join our team in the Professional Services department. The ideal candidate should have extensive experience in managing end-to-end project management activities, including vendor selection, procurement, budgeting, scheduling, stakeholder management, and risk mitigation. The candidate should also have strong negotiation skills and be able to coordinate with multiple teams and stakeholders.

Responsibilities:

• Initiate and manage procurement processes to select vendors
• Coordinate across teams on project reporting, prioritization, resource allocation, and visibility
• Estimate project budget and validate utilization against resources engaged
• Forecast project budget based on resource utilization
• Coordinate and engage with different stakeholders, including business users and vendors, from feasibility study, implementation, and benefit realization
• Initiate, liaise and negotiate with users to reach consensus on the requirements, delivery schedule, and resource commitment
• Set up infrastructures and milestones
• Identify issues/risks proactively with mitigation plans to avoid impacts and escalations
• Escalate issues and impacts to the appropriate stakeholders
• Plan and execute user acceptance test followed by signing off
• Plan and execute production deployment followed by sign-off
• Ensure proper transitioning services implemented
• Produce quality project deliverables such as project charter, implementation plan, etc
• Update all stakeholders with the latest status and issues/risks
• Enable IT support
• Project closure sign-off

Requirements:

• Minimum 10 years of experience in Project Management
• Excellent communication and interpersonal skills
• Strong negotiation skills with business, InfoSec, and IT teams
• Proven track record of delivering complex IT projects on time and within budget
• Familiarity with project management tools and methodologies
• Experience with vendor selection and management
• Knowledge of IT infrastructure and operations
• Strong problem-solving and analytical skills
• Ability to work under pressure and meet tight deadlines

If you are a proactive, results-driven Project Manager with a passion for delivering high-quality projects, we encourage you to apply for this exciting opportunity.

Description
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 3+ years of experience in cloud computing.
- Experience in project management of technical programs
- Experience with software development life cycle (SDLC); Waterfall/Agile/iterative methodologies
- Experience leveraging project management and agile methodologies on enterprise level engagements and the ability to apply them across large, complex projects.
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
Preferred Qualifications
- AWS experience preferred
- Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
- Strong understanding of AWS services, architectures, and best practices
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
- Managed and delivered IT and Transformation engagements for a Fortune 100 company
- Work experience in any of the industries such as Financial Services (Banking/Insurance) Automotive, Telecommunications, Health Care & Life Sciences, Energy, Media & Entertainment, Manufacturing.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 3+ years of experience in cloud computing.
- Experience in project management of technical programs
- Experience with software development life cycle (SDLC); Waterfall/Agile/iterative methodologies
- Experience leveraging project management and agile methodologies on enterprise level engagements and the ability to apply them across large, complex projects.
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
Preferred Qualifications
- AWS experience preferred
- Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
- Strong understanding of AWS services, architectures, and best practices
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
- Managed and delivered IT and Transformation engagements for a Fortune 100 company
- Work experience in any of the industries such as Financial Services (Banking/Insurance) Automotive, Telecommunications, Health Care & Life Sciences, Energy, Media & Entertainment, Manufacturing.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 3+ years of experience in cloud computing.
- Experience in project management of technical programs
- Experience with software development life cycle (SDLC); Waterfall/Agile/iterative methodologies
- Experience leveraging project management and agile methodologies on enterprise level engagements and the ability to apply them across large, complex projects.
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
Preferred Qualifications
- AWS experience preferred
- Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
- Strong understanding of AWS services, architectures, and best practices
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
- Managed and delivered IT and Transformation engagements for a Fortune 100 company
- Work experience in any of the industries such as Financial Services (Banking/Insurance) Automotive, Telecommunications, Health Care & Life Sciences, Energy, Media & Entertainment, Manufacturing.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 3+ years of experience in cloud computing.
- Experience in project management of technical programs
- Experience with software development life cycle (SDLC); Waterfall/Agile/iterative methodologies
- Experience leveraging project management and agile methodologies on enterprise level engagements and the ability to apply them across large, complex projects.
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
Preferred Qualifications
- AWS experience preferred
- Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
- Strong understanding of AWS services, architectures, and best practices
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
- Managed and delivered IT and Transformation engagements for a Fortune 100 company
- Work experience in any of the industries such as Financial Services (Banking/Insurance) Automotive, Telecommunications, Health Care & Life Sciences, Energy, Media & Entertainment, Manufacturing.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
As part of our dynamic team, you'll have the opportunity to tackle complex challenges and drive transformative change for our customers worldwide. You will harness the power of the cloud to automate security operations and empower our clients with unparalleled capabilities. You will thrive in a fast-paced, high-impact environment where you can make a real difference. You will work on game-changing initiatives that deliver exceptional business outcomes globally.
As a member of the AWS Professional Services Global Security, Risk, and Compliance practice you will pioneer technically advanced security solutions to enable impactful customer initiatives. Building on those experiences you'll collaborate AWS service teams on new features, innovate with new technologies and explore new challenges. This is a customer facing role that requires travel to customer sites as needed.
Key job responsibilities
- Collaborate with teams that include Amazonians, partners, and customers to build & deploy security infrastructure and automate security operations for customers
- Collaborate on internal builder projects
- Become a deep technical resource that earns the trust of our customers
- Develop high-quality technical content such as automation tools, reference architectures, and white papers to help our consultants, partners, and customers build on the work we deliver.
- Innovate on behalf of customers; translate your thoughts into action yielding measurable results.
- Mentor & invest in the development team members
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 1+ year(s) of experience in IT security, compliance, or risk management
- 3+ years of IT implementation experience
- BS/BA degree or equivalent experience
- Experience in technology automation, implementation, integration, and/or deployment
- Knowledge of primary AWS services such as Amazon EC2, Amazon RDS, Amazon Route 53, and Amazon Simple Storage Service (S3)
Preferred Qualifications
- 3+ years of experience in IT security, compliance, or risk management
- Experience and technical expertise in cloud computing technologies (design and implementation)
- Hands-on technical expertise in building security capabilities in code and deploying infrastructure as code
- Strong scripting skills (e.g., PowerShell, Python, Node.js, JavaScript, Bash, Ruby, Perl)
- Implementation experience with enterprise security solutions (e.g., WAF, IPS, Anti-DDOS, SIEM)
- Experience building enterprise security strategy for cloud adoption, leading implementation of the strategy, and driving the program's evolution to meet new requirements
- Understanding of industry standards (e.g., PCI-DSS, ISO 27001, HIPAA, NIST frameworks)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
As part of our dynamic team, you'll have the opportunity to tackle complex challenges and drive transformative change for our customers worldwide. You will harness the power of the cloud to automate security operations and empower our clients with unparalleled capabilities. You will thrive in a fast-paced, high-impact environment where you can make a real difference. You will work on game-changing initiatives that deliver exceptional business outcomes globally.
As a member of the AWS Professional Services Global Security, Risk, and Compliance practice you will pioneer technically advanced security solutions to enable impactful customer initiatives. Building on those experiences you'll collaborate AWS service teams on new features, innovate with new technologies and explore new challenges. This is a customer facing role that requires travel to customer sites as needed.
Key job responsibilities
- Collaborate with teams that include Amazonians, partners, and customers to build & deploy security infrastructure and automate security operations for customers
- Collaborate on internal builder projects
- Become a deep technical resource that earns the trust of our customers
- Develop high-quality technical content such as automation tools, reference architectures, and white papers to help our consultants, partners, and customers build on the work we deliver.
- Innovate on behalf of customers; translate your thoughts into action yielding measurable results.
- Mentor & invest in the development team members
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 1+ year(s) of experience in IT security, compliance, or risk management
- 3+ years of IT implementation experience
- BS/BA degree or equivalent experience
- Experience in technology automation, implementation, integration, and/or deployment
- Knowledge of primary AWS services such as Amazon EC2, Amazon RDS, Amazon Route 53, and Amazon Simple Storage Service (S3)
Preferred Qualifications
- 3+ years of experience in IT security, compliance, or risk management
- Experience and technical expertise in cloud computing technologies (design and implementation)
- Hands-on technical expertise in building security capabilities in code and deploying infrastructure as code
- Strong scripting skills (e.g., PowerShell, Python, Node.js, JavaScript, Bash, Ruby, Perl)
- Implementation experience with enterprise security solutions (e.g., WAF, IPS, Anti-DDOS, SIEM)
- Experience building enterprise security strategy for cloud adoption, leading implementation of the strategy, and driving the program's evolution to meet new requirements
- Understanding of industry standards (e.g., PCI-DSS, ISO 27001, HIPAA, NIST frameworks)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
As part of our dynamic team, you'll have the opportunity to tackle complex challenges and drive transformative change for our customers worldwide. You will harness the power of the cloud to automate security operations and empower our clients with unparalleled capabilities. You will thrive in a fast-paced, high-impact environment where you can make a real difference. You will work on game-changing initiatives that deliver exceptional business outcomes globally.
As a member of the AWS Professional Services Global Security, Risk, and Compliance practice you will pioneer technically advanced security solutions to enable impactful customer initiatives. Building on those experiences you'll collaborate AWS service teams on new features, innovate with new technologies and explore new challenges. This is a customer facing role that requires travel to customer sites as needed.
Key job responsibilities
- Collaborate with teams that include Amazonians, partners, and customers to build & deploy security infrastructure and automate security operations for customers
- Collaborate on internal builder projects
- Become a deep technical resource that earns the trust of our customers
- Develop high-quality technical content such as automation tools, reference architectures, and white papers to help our consultants, partners, and customers build on the work we deliver.
- Innovate on behalf of customers; translate your thoughts into action yielding measurable results.
- Mentor & invest in the development team members
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 1+ year(s) of experience in IT security, compliance, or risk management
- 3+ years of IT implementation experience
- BS/BA degree or equivalent experience
- Experience in technology automation, implementation, integration, and/or deployment
- Knowledge of primary AWS services such as Amazon EC2, Amazon RDS, Amazon Route 53, and Amazon Simple Storage Service (S3)
Preferred Qualifications
- 3+ years of experience in IT security, compliance, or risk management
- Experience and technical expertise in cloud computing technologies (design and implementation)
- Hands-on technical expertise in building security capabilities in code and deploying infrastructure as code
- Strong scripting skills (e.g., PowerShell, Python, Node.js, JavaScript, Bash, Ruby, Perl)
- Implementation experience with enterprise security solutions (e.g., WAF, IPS, Anti-DDOS, SIEM)
- Experience building enterprise security strategy for cloud adoption, leading implementation of the strategy, and driving the program's evolution to meet new requirements
- Understanding of industry standards (e.g., PCI-DSS, ISO 27001, HIPAA, NIST frameworks)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.