202 Professional Services jobs in Villa Park

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 4,000 laboratories across 39 countries. Our 1,450+ expert professionals, headquartered in Woking, UK and Tucson, Arizona, have a shared mission to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer. Role Desciption There are two positions avaiable and we are looking for English/ Spanish & English/ German speaker. Please note this is an international role (EU/UKI) and candidate can be based in the Netherlands, Belgium, Germany, Spain, France, or UK. The Clinisys Laboratory Solutions (CLS) consultant is responsible for liaising between the company and its customers and will be responsible for providing a professional service with quality software solutions. You will provide a variety of services based on recognized technology in order to implement our customers' requirements within our LIMS solution. You will also participate in the implementation of interfaces with third-party systems or laboratory instruments. Analyzing, configuring, validating, and delivering new ideas and features for our product roadmap will allow you to be a major player in our projects and ensure customer satisfaction. We strive to ensure that every interaction is guided by our core values: customers, promises, simplicity, and teamwork. Opportunity to work with the global and European team. Responsibilities: Providing implementation services to our customers using Clinisys solutions. Perform several tasks such as gap analysis, functional or technical workshops, configuration, unit testing and system validation support. In addition to acting as an interface with customers to gather user needs, you will be responsible for managing improvements and upgrades to the solution. Interconnect CLS to third-party applications and laboratory instruments. Work with the project manager and management team. Participate in the continuous improvement of our products and services. Collaborate with the sales organization to define the configuration estimate and solution interfacing efforts. Train and mentor other CLS consultants on Clinisys solutions and workflows. Participate in demonstrations and presentations of our client software, and act as an in-house expert within the LIMS services department for all designated sectors. Represent the Clinisys Services team by providing subject matter expertise to the Product Manager and development team to influence the product lifecycle. Conduct on-site or virtual assessments for clients, including workflow and strategic meetings, as well as follow-up engagements. Knowledge, Skills & Abilities: Bachelor's or Master's degree in Laboratory Sciences (Chemistry, Molecular Biology, etc.) or Information Systems Experience in the field of LIMS, in a healthcare and/or health and/or laboratory informatics environment Demonstrated experience with laboratory information systems Experience as a LIMS consultant or equivalent is an asset Experience in delivering impactful presentations to groups Demonstrated knowledge of laboratory specialty workflows required Experience in software programming is an asset Experience using or configuring LIMS or LIS Strong time management and organizational skills. Demonstrated ability to work independently. Demonstrated success in improving workflow processes and procedures. Advanced English #LI-Remote #LI-MC #J-18808-Ljbffr

OVERVIEW OF POSITION: The Professional Services Representative is responsible for providing customer service to the dental community related to provider maintenance, education, network development and support. This position will also be responsible to establish and maintain demographic data among various network affiliations and provider databases to support the enterprise.

DUTIES & RESPONSIBILITIES:

• Responsible for establishing and maintaining demographic data per network affiliation within multiple provider databases for claims payment and the publication of provider network directories. This complex process requires applying business rules to complete requests, cross-checking existing databases, primary source verification and accurate data entry.
• Responsible for processing dental network agreements within guidelines, review applications for thoroughness, communicate with the offices that fail to complete the application in its entirety, verify information and execute provider contracts.
• Provide courteous, professional, and confidential service to dental professionals by telephone, electronic/written or in person.
• Respond to dental office inquiries regarding network information, rules and regulations, policy and procedures, provider issues, change requests, and claim related inquiries.
• Responsible for processing electronic funds transfer enrollment, including establishing and maintaining bank records.
• Responsible for updating and maintaining provider taxpayer identification records, respond to related data and financial inquires and re-issue 1099 forms.
• Responsible to provide provider portal registration assistance, provider education and guidance to enable providers to become more self-sufficient in confirming eligibility, claims submission and payment by use of available tools and troubleshoot portal technical issues.

• Accurately and efficiently complete a range of audits including, but not limited to: Provider Maintenance and Directory Accuracy.

• Provide internal support to Professional Relations related to network development, service, and retention.
• Provide support for initial credentialing and annual re-credentialing activities.
• Respond to requests from other departments, dental offices, and other Delta Dental member companies.
• Responsible for document preparation of physical and digital documents for electronic storage and indexing.
• Accurately complete and maintain logs, forms, and reports.
• Meet and maintain productivity and performance standards for all activities.
• Demonstrate regular and consistent attendance and punctuality.
• Perform other job-related duties as assigned.
• Participate in team meetings and successfully complete mandated employee training.
• Access EPHI following most current versions of the Privacy and Security Manual, Enterprise Information Technology Policies, Employee Handbook, and Code of Ethics and Business Conduct.

EXPERIENCE & QUALIFICATIONS:

• Minimum of 2 years of experience in professional relations/professional services or equivalent knowledge of dental insurance and claims processing.
• Detail oriented with the ability to multi-task.
• Proficient in data entry.
• Flexible and comfortable in a fast-paced environment.
• Excellent communication skills.
• Previous administrative support experience, including proficiency with Word and Excel.

Delta Dental of Illinois - Naperville, IL Position Type Full Time Salary Range 19.00 - $21.00 Hourly Description OVERVIEW OF POSITION : The Professional Services Representative is responsible for providing customer service to the dental community related to provider maintenance, education, network development and support. This position will also be responsible to establish and maintain demographic data among various network affiliations and provider databases to support the enterprise. DUTIES & RESPONSIBILITIES : Responsible for establishing and maintaining demographic data per network affiliation within multiple provider databases for claims payment and the publication of provider network directories. This complex process requires applying business rules to complete requests, cross-checking existing databases, primary source verification and accurate data entry. Responsible for processing dental network agreements within guidelines, review applications for thoroughness, communicate with the offices that fail to complete the application in its entirety, verify information and execute provider contracts. Provide courteous, professional, and confidential service to dental professionals by telephone, electronic / written or in person. Respond to dental office inquiries regarding network information, rules and regulations, policy and procedures, provider issues, change requests, and claim related inquiries. Responsible for processing electronic funds transfer enrollment, including establishing and maintaining bank records. Responsible for updating and maintaining provider taxpayer identification records, respond to related data and financial inquires and re-issue 1099 forms. Responsible to provide provider portal registration assistance, provider education and guidance to enable providers to become more self-sufficient in confirming eligibility, claims submission and payment by use of available tools and troubleshoot portal technical issues. Accurately and efficiently complete a range of audits including, but not limited to : Provider Maintenance and Directory Accuracy. Provide internal support to Professional Relations related to network development, service, and retention. Provide support for initial credentialing and annual re-credentialing activities. Respond to requests from other departments, dental offices, and other Delta Dental member companies. Responsible for document preparation of physical and digital documents for electronic storage and indexing. Accurately complete and maintain logs, forms, and reports. Meet and maintain productivity and performance standards for all activities. Demonstrate regular and consistent attendance and punctuality. Perform other job-related duties as assigned. Participate in team meetings and successfully complete mandated employee training. Access EPHI following most current versions of the Privacy and Security Manual, Enterprise Information Technology Policies, Employee Handbook, and Code of Ethics and Business Conduct. Qualifications EXPERIENCE & QUALIFICATIONS : Minimum of 2 years of experience in professional relations / professional services or equivalent knowledge of dental insurance and claims processing. Detail oriented with the ability to multi-task. Flexible and comfortable in a fast-paced environment. Previous administrative support experience, including proficiency with Word and Excel. Create a job alert for this search Service Professional • Naperville, IL, US #J-18808-Ljbffr