53 Professional Services jobs in Wixom
Director of Professional Services
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As the Director of Professional Services, you will play a critical leadership role in ensuring our Enforcement Mobile customers not only adopt but truly thrive with our solutions. This is a high-visibility, high-impact position at the center of the public sector software industry. Your leadership will directly influence customer satisfaction, team performance, revenue growth, and long-term retention. Working closely with the General Manager and key leaders, youll be responsible for the success of our delivery service, customer onboarding, and ongoing client experience.
Responsibilities:
What success looks like in this role
Strategic Leadership
- Develop and execute a strategy for professional services, onboarding, and support transition.
- Drive innovation in service delivery models to boost customer satisfaction and retention.
- Establish and track KPIs to measure service/support success.
- Lead and mentor high-performing teams serving Enforcement Mobile clients.
- Foster a culture of customer-centricity, collaboration, and continuous improvement.
- Recruit, develop, and retain top talent for scalable operations.
- Promote accountability, client focus, discovery, and growth.
- Ensure a seamless journey from kickoff to support.
- Serve as a customer advocate to resolve issues and improve experience.
- Collect and act on customer feedback regularly.
- Optimize workflows, tools, and processes to improve efficiency and service quality.
- Manage budgets and resources to meet goals.
- Leverage automation and tooling to scale service delivery.
- Partner with Sales, Development, Support, and other teams to align and optimize the customer journey.
- Maintain awareness of client/partner needs through regular engagement.
- Participate in product release planning to ensure successful rollouts.
- Manage the P&L to meet revenue, expense, and margin goals.
- Ensure accurate budgeting, forecasting, and strategic planning.
- Drive efficiency across delivery, contracting, planning, and implementation.
- Support key contract negotiations as needed.
- Deliver feedback, reviews, and growth plans for team members.
- Develop training and assessment plans for services staff.
- Evaluate, update, and enforce policies to address inefficiencies and risks.
- Perform additional job-related duties as needed.
What were looking for in a candidate
- Bachelors degree in business, technology, or related field (MBA or advanced degree preferred).
- 10+ years of experience in professional services or related fields.
- 4+ years of experience in leadership roles.
- Proven track record of scaling service/support operations in software or tech environments.
- Strong strategic thinking, problem-solving, and analytical skills.
- Excellent leadership, communication, and interpersonal abilities.
- Familiarity with SaaS models and customer lifecycle management.
- Proactive, action-oriented, and comfortable in a transforming environment.
- Creative problem-solving and ability to simplify complex topics.
- Willingness to travel 25-50%
College Station, Texas | Troy, Michigan
State-Specific Salary Range Disclosure RequirementsSalary will generally fall between $117,345 - $54,401 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.
Home Careers Job Listings Director of Professional Services
Director of Professional ServicesApply Online
As the Director of Professional Services, you will play a critical leadership role in ensuring our Enforcement Mobile customers not only adopt but truly thrive with our solutions. This is a high-visibility, high-impact position at the center of the public sector software industry. Your leadership will directly influence customer satisfaction, team performance, revenue growth, and long-term retention. Working closely with the General Manager and key leaders, youll be responsible for the success of our delivery service, customer onboarding, and ongoing client experience. Responsibilities: What success looks like in this role Strategic Leadership- Develop and execute a strategy for professional services, onboarding, and support transition.
- Drive innovation in service delivery models to boost customer satisfaction and retention.
- Establish and track KPIs to measure service/support success.
- Lead and mentor high-performing teams serving Enforcement Mobile clients.
- Foster a culture of customer-centricity, collaboration, and continuous improvement.
- Recruit, develop, and retain top talent for scalable operations.
- Promote accountability, client focus, discovery, and growth.
- Ensure a seamless journey from kickoff to support.
- Serve as a customer advocate to resolve issues and improve experience.
- Collect and act on customer feedback regularly.
- Optimize workflows, tools, and processes to improve efficiency and service quality.
- Manage budgets and resources to meet goals.
- Leverage automation and tooling to scale service delivery.
- Partner with Sales, Development, Support, and other teams to align and optimize the customer journey.
- Maintain awareness of client/partner needs through regular engagement.
- Participate in product release planning to ensure successful rollouts.
- Manage the P&L to meet revenue, expense, and margin goals.
- Ensure accurate budgeting, forecasting, and strategic planning.
- Drive efficiency across delivery, contracting, planning, and implementation.
- Support key contract negotiations as needed.
- Deliver feedback, reviews, and growth plans for team members.
- Develop training and assessment plans for services staff.
- Evaluate, update, and enforce policies to address inefficiencies and risks.
- Perform additional job-related duties as needed.
- Bachelors degree in business, technology, or related field (MBA or advanced degree preferred).
- 10+ years of experience in professional services or related fields.
- 4+ years of experience in leadership roles.
- Proven track record of scaling service/support operations in software or tech environments.
- Strong strategic thinking, problem-solving, and analytical skills.
- Excellent leadership, communication, and interpersonal abilities.
- Familiarity with SaaS models and customer lifecycle management.
- Strong presentation skills.
- Proactive, action-oriented, and comfortable in a transforming environment.
- Creative problem-solving and ability to simplify complex topics.
- Willingness to travel 25-50%
College Station, Texas | Troy, Michigan
State-Specific Salary Range Disclosure RequirementsSalary will generally fall between 117,345 - 154,401 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.
Great Place to Work & Grow Your CareerCome join us as we transform the public sector! Our mission, vision, and values guide everything we do. Were also frequently recognized as a great workplace locally and nationally. See our many awards and accolades .
Taking Care of You & Your FamilyYour health and well-being are important to us. Thats why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people .
Apply Online
Requisition Number:2025-6878
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- Extend job offers to candidates we have never spoken with on the phone or in-person
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If you feel you may have been in contact with someone falsely representing Tyler, please contact immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded.
Get to Know Our Tyler FamilyAt Tyler, team membersare valued and encouraged to innovate, while having fun along the way. Join usand see why we love working here.
To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.
While committed to serving the public sector, were also dedicated to investing in our people. Be a part of our passionate community where you can grow.
Join our Talent Network to stay connected and up to date on our latest job openings and talent news.
#J-18808-LjbffrCustomer Service Delivery Driver
Posted today
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Job Description
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
- Valid driver's license
- Excellent communication and customer service skills
- Must annually pass a DOT regulated medical exam
- Must have a good driving record
- Ability to operate a delivery van and handheld tablet device
- Must be able to lift up to 50 lbs. with or without reasonable accommodation
- Must be at least 21 years old
- May require chauffer's license in some states
Desired Previous Job Experience/Education:
- High School Diploma or GED
- Any customer service experience
- Any deliver driver experience
- Provide excellent customer service while delivering orders to the customer
- Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers
- Ensure a high degree of professionalism and personal presentation when interacting with customers
- Drive a company vehicle safely and in accordance to Kroger's driving standards
- Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur
- Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards
- Control and maintain an accurate record of customer deliveries
- Assist fellow drivers that may encounter difficulties while out delivering
- Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations
- Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor
- Complete pre-inspections check of company vehicle before use and report any defects to supervisor
- Operate company provided technology devices for mapping and customer interaction
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Service Pick Up & Delivery Concierge
Posted 17 days ago
Job Viewed
Job Description
Automotive Service ConciergeAre you looking for the next step in your career? Serra Ford Farmington Hills is seeking an Automotive Service Concierge to assist our Service department in taking it to the next level. At Serra Ford Farmington Hills, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Serra Ford Farmington Hills is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.WHAT WE OFFER:401K PlanPaid time offGrowth opportunitiesPaid trainingEmployee vehicle purchase plansDiscounts on products and servicesGreat working environmentAUTOMOTIVE SERVICE CONCIERGE DUTIES AND RESPONSIBILITIES:Contributes to customer satisfaction by providing prompt, efficient, and quality service.Provides service department with customer vehicle pick up and delivery service.Pays attention to "small details" before delivering a car to a customer.Cleans vehicle before delivery to customer.Anticipates customers' needs.Cleans, moves, and maintains appearance of service vehicles.Assists Service Department managers, Advisors, Technicians and Cashiers.AUTOMOTIVE SERVICE CONCIERGE QUALIFICATIONS:Basic computer application knowledgeExcellent verbal and written communication skillsPunctual, reliable, and eager to improveMust have a positive attitude and enjoy working on a teamValid drivers licensePlease note that we expect to get a large number of respondents for this position. We will communicate directly with those that we elect to interview for the position. We apologize that we will not be able to communicate with every respondent that we do not invite to interview for the job. Thank you for your understanding.
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