33 Program Assistance jobs in the United States

The New York City Department of Sanitation (DSNY) keeps New York City healthy, safe, and clean by collecting, recycling, and disposing of waste, cleaning City streets and vacant lots, and clearing snow and ice. DSNY is the nation's largest municipal sanitation agency, with nearly 10,000 employees, 59 district garages, and a fleet of more than 5,000 trucks, cars, and other types of equipment. The Department clears litter, snow, and ice from approximately 6,500 miles of City streets and removes debris from vacant lots as well as abandoned vehicles from City streets. Under Local Law 199 of 2019, the Department of Sanitation is required to implement a program known as Commercial Waste Zones (CWZ), which transfers the regulation of private waste haulers to the Department of Sanitation. DSNY is seeking a Community Coordinator to join the Bureau of Strategic Initiatives within the Agency & Building Containerization Unit's Schools Team. Reporting to Senior Management with varying degrees of latitude for independent initiative, judgment, and decision making, the successful candidate will perform both in-person and remote outreach, professional, complex, and responsible program management, data management and stakeholder correspondence, field operations work, and community engagement on Department waste management & containerization programs and initiatives within schools, including:

• Conducting outreach to New York City Schools receiving DSNY service.
• Overseeing the coordinated development of informational materials, online tools, and public education strategies aimed at promoting Recycling and Organics Diversion in New York City Schools.
• Managing online tools, workflow processes, and communications pertaining to recycling programs; gathering and analyzing related operational and educational data regularly.
• Researching, evaluating, and making recommendations on program implementation and operational planning.
• Preparing comprehensive reports and presentations on the status of programs and the results of research studies.
• Serving as a Department liaison with New York City Schools.
• Developing contacts within City government and with other recycling and waste management professionals.
• Support for other Bureau functions as needed. May require evening or weekend work, as relevant.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Extensive knowledge of New York City, its Schools, and/or Agencies - Experience in public outreach and education with both adults and children - Extensive knowledge of New York City waste management & containerization laws - Experience developing programs enabling New York City agencies and institutions to comply with laws and policies. - Strong communications skills ability to tailor complex messages to diverse audiences. - Strong administrative, organizational, interpersonal, writing, and data management skills. - Proficiency in use of word processing and data management applications including MS Word, Excel, and PowerPoint, as well as basic customer relationship management platforms. - In addition to English, fluency in a foreign language including, but not limited to: Spanish, Chinese, Russian, Korean, Haitian Creole, Arabic, Bengali, Hindi, Urdu, and Hebrew. - Possession of a New York State Motor Vehicle Driver's License.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at studentaid.gov/pslf.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The Medication Assistance Program Coordinator is responsible for managing all duties of the pharmaceutical industries medication patient assistance recovery programs for DCH. This includes the identification and qualification of patients eligible for medication patient assistance programs.

The Medication Assistance Program Coordinator shall be responsible for managing and coordinating all activities associated with ensuring access to affordable medications through internal pharmacy and external manufacturer prescription assistance programs.

The Medication Assistance Program Coordinator will assist patients by providing complete patient care through the distribution of sample medication provided by pharmaceutical companies in coordination with the DCH pharmacy programs.

1. The Medication Assistance Program Coordinator is responsible for initiating, researching, completing, submitting and tracking Patient Assistance Program (PAP) applications for assigned facilities.
2. Identifies and qualifies patients for patient assistance programs at assigned facilities.
3. In addition to utilizing the resources that are available, the medication assistance coordinator is responsible for locating, applying for and securing financial assistance.
4. Supports and helps coordinate medication assistance for insured, uninsured, and under insured patients.
5. Obtains appropriate signatures and documentation for completed PAP applications prior to submission of the applications to the respective PAP.
6. Ensures that patient-specific reimbursement related information is obtained and available for review and for tracking of replacement products, including maintenance of files and documentation for PAP application submissions.
7. Identifies and assists patients with locating resources for pharmaceutical copay assistance and facilitates their enrollment and application process for the program.
8. Ensures pharmaceutical assistance is maintained for the duration of the prescription for patients enrolled in the PAP.
9. Identifies pharmaceutical assistance programs using third party software and internet programs.
10. Responsible for using the third party software or contacting the pharmaceutical companies to obtain refills and/or new prescription approvals within patient qualification guidelines.
11. Proactively establishes business relationships with key hospital contacts and other pertinent hospital department managers, keeping them informed of significant changes in site-specific recovery potential based on changes to the PAPs.
12. Reports regularly to the Assistant Director, providing updates on programs status and issues that may be barriers to maximizing the medication assistance recovery opportunity.
13. Works with pharmacists and providers to determine appropriate medication access programs for patients.
14. Works with the DCH retail pharmacy to maintain an accurate inventory of patient specific medication provided by patient assistance programs.
15. Has a working knowledge of all State and Federal laws and regulations affecting the practice of pharmacy.
16. Maintains security and confidentiality of all patient information.
17. Adheres to Pharmacy Department policies and procedures.
18. Adheres to DCH Behavioral Standards.
19. Participates in departmental planning.
20. Incorporates DCH values/goals into own work priorities.
21. Sets meaningful personal goals and assists others.
22. Uses critical thinking skills to solve complex problems.
23. Appropriately prioritizes and organizes work.
24. Proactively seeks out opportunities for self-development.
25. Seeks out new and innovative solutions to improve work.
26. Requires minimal guidance to perform routine functions.

DCH Standards:

1. Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
2. Performs compliance requirements as outlined in the Employee Handbook.
3. Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
4. Requires use of electronic mail, time and attendance software, learning management software and intranet.
5. Must adhere to all DCH Health System policies and procedures.
6. All other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED

Must be registered as a technician in State of Alabama by start date. Must have national certification by PTCB or ExCPT. Must have a minimum of one year experience in medication reimbursement and health care insurance preauthorization. Three years experience in pharmacy practice is preferred. Experience with patient assistance programs is preferred. Baccalaureate degree is strongly preferred. Must be able to operate computer, calculator, telephone, and other pharmacy related equipment. Prior computer experience using Microsoft Office systems required, Strong communication skills required, Excellent interpersonal skills required, Must be able to work under pressure and meet deadlines, Must be detail oriented with strong follow-up skills, Must have strong telephone presence/etiquette, Must have better than average layman's knowledge of various medications and medication classes.

WORKING CONDITIONS

Environmental

• Exposure to contaminants
• Exposure to hazardous conditions
• Close physical proximity
• Requires wearing common protective or safety equipment

Psychological

• Contact with others
• Occasionally deal with unpleasant or angry people
• Daily use of electronic mail
• Engage in face to face discussions
• Frequent use telephone
• Work with group or team

PHYSICAL FACTORS

• Physical activities include: Talking, hearing, bending, twisting, walking, kneeling, crouching, stooping, climbing, balancing, reaching, pushing, pulling, lifting, grasping, repetitive motion, standing, and/or using hands to handle, control, or feel objects, tools or controls).
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
• Must be able to perform the duties with or without reasonable accommodation.
• Must be able to tolerate prolonged periods of sitting and/or standing.
• Hearing and vision must be normal or corrected to within normal range.
• Possible exposure to disease, infection and hazardous materials.
• Physical presence onsite is essential.

OTHER JOB FACTORS

• Must be pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Must be reliable, responsible, and dependable, and fulfill obligations.
• Must be able to file and maintain records.
• Must be careful about detail and be thorough in completing work tasks.
• Must be willing to take on responsibilities and challenges.
• Must be honest and ethical.
• Must be able to accept criticism and deal calmly and effectively with high stress situations.

Organizes, coordinates, and manages the Employee Assistance Program (EAP) to provide professional assessment, information, referral services, and counseling services for employees and their dependents. Coordinates educational programs to assist in alleviating problems that may impair productivity.

Work is primarily performed in a standard office environment, with occasional travel to other locations and sites where various hazards may exist including exposure to all traffic and weather conditions, uneven ground surfaces, dust, odors, and debris.

Organizes, coordinates, and manages the Employee Assistance Program (EAP) to provide professional assessment, information, referral services, and counseling services for employees and their dependents. Coordinates educational programs to assist in alleviating problems that may impair productivity.

Work is primarily performed in a standard office environment, with occasional travel to other locations and sites where various hazards may exist including exposure to all traffic and weather conditions, uneven ground surfaces, dust, odors, and debris.

Light physical demands; mostly desk work. Frequent use of a personal computer.

Position involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies.

• Provides assessment, referrals, and short-term counseling services to assist in the resolution of personal issues; supports emotional difficulties, stress, conflict management, substance abuse, trauma, and marital, family, financial, and legal difficulties.

• Conducts initial assessments and individual counseling sessions with clients to recommend appropriate courses of treatment; facilitates and coordinates education, follow-up tests, and aftercare; makes referrals to appropriate service agencies, conducts follow-up of those referrals, and provides case management services as required.

• Provides consultation to supervisors and managers regarding employee concerns and issues; provides preventive health, stress management, accident prevention, and crisis avoidance training, information, and literature to employees and dependents to assist them in making choices to promote positive impacts to the employee, their work, health, and family members.

• Recommends return-to-work status for employees who have recovered from stressor events; works in conjunction with the Human Resource Director and other staff on return-to-work issues and special provisions for employees who have distinct physical, mental, or emotional needs.

• Conducts Department of Transportation (DOT) and Drug Free Workplace training and provides consultation to staff regarding these issues; maintains and manages files, records, and statistics necessary to track program functions and performance measures; develops contacts with local and regional community service programs and acts as a referral and information source for staff on various EAP needs.

• Maintains regulatory compliance by keeping current on industry trends, regulations, and issues; identifies areas of concern for management for review and potential action.

• Responds to conflicts, critical incidents, and emergency situations as required; may respond to other City workplaces and emergency sites; ensures the absolute confidentiality of all EAP and Human Resources issues, personnel records, medical, and other information.

• Prepares and presents various special and recurring reports to provide timely and accurate information; assists with program, system, policy, and procedure development, and presents recommendations to the Human Resources Director.

• Monitors performance measures and results, compares to performance benchmarks, evaluates progress toward achieving goals, and projects future resource availability to make recommendations for improved services and operations.

Masters Degree in Counseling, Psychology, Social Work, or related field AND four (4) years of professional-level work experience in counseling, training, and employee relations.A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy.

Licenses/Certification(s)

Valid drivers license may be required or preferred. If applicable, position requires an acceptable driving record in accordance with City of Las Cruces policies. Certification for Employee Assistance Professional (CEAP) may be required; Substance Abuse Professional (SAP) certification is required and must be obtained within ninety (90) days of hire. Other applicable professional or technical licenses or certifications may be required or preferred. Bilingual skills (English/Spanish) may be preferred.

Knowledge of: principles, practices, techniques, activities, rules, and regulations related to the operations and functions of the position and services provided; effective counseling, facilitation, training, and conflict resolution techniques and procedures; trends and practices in EAP, and legal, ethical, and professional rules of conduct; effective customer service, communication, and problem resolution techniques, standards, and methods; local community resources and various community services programs; DOT rule, 49 CFR Part 40 procedures for conducting workplace drug and alcohol testing; human resources administration practices in the public sector; current principles of record keeping and records management; principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; safe and effective use and maintenance of related tools, materials, and equipment; current methods and standards for preparing effective business correspondence; correct English usage, grammar, composition, spelling, punctuation and vocabulary; business and personal computers and related software applications; City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position.

Ability to: perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and meet objectives; read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions; collect applicable information and maintain accurate and timely records; maintain confidentiality of information and data; communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction; prepare and present accurate and reliable information and reports; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; safely and effectively operate relevant tools, equipment, and motorized vehicles; navigate across even and uneven surfaces; timely and accurately enter data and update records using various mediums and formats; take initiative and exercise sound independent judgment within established procedural guidelines and carry out primary responsibilities in accordance with all governing regulations, statutes, and procedures to ensure achievement of goals and objectives.

Skills in: assessing and evaluating behavioral health and substance abuse problems and making recommendations based on observations and interviews; reading, interpreting, understanding, and applying policies, procedures, and applicable rules and regulations; making decisions, maintaining composure, and working effectively in stressful conditions, critical incidents, and emergency situations; effectively interacting with people of varied backgrounds; communicating with people in distress and mediating difficult situations; assessing and identifying drug and alcohol influence, behavior, and usage; using initiative and independent judgment within established procedural guidelines; maintaining objectivity and freedom from prejudice, and exercising judgment and understanding in all personnel related situations; effectively handling conflict and stress arising from behavioral health issues; maintaining case files, program records, and statistical data, and preparing and presenting reports as required; providing counseling, training, and presenting subject matter to individuals or in group settings; operating a personal computer with installed generic and specialized software; preparing and presenting information in a clear and concise manner; demonstrating effective interpersonal communication skills, building consensus among groups and individuals, and conflict resolution.

Organizes, coordinates, and manages the Employee Assistance Program (EAP) to provide professional assessment, information, referral services, and counseling services for employees and their dependents. Coordinates educational programs to assist in alleviating problems that may impair productivity. Work is primarily performed in a standard office environment, with occasional travel to other locations and sites where various hazards may exist including exposure to all traffic and weather conditions, uneven ground surfaces, dust, odors, and debris. Position involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies. This position is a grade RX22.

Duties and Responsibilities

• Provides assessment, referrals, and short-term counseling services to assist in the resolution of personal issues; supports emotional difficulties, stress, conflict management, substance abuse, trauma, and marital, family, financial, and legal difficulties.
• Conducts initial assessments and individual counseling sessions with clients to recommend appropriate courses of treatment; facilitates and coordinates education, follow-up tests, and aftercare; makes referrals to appropriate service agencies, conducts follow-up of those referrals, and provides case management services as required.
• Provides consultation to supervisors and managers regarding employee concerns and issues; provides preventive health, stress management, accident prevention, and crisis avoidance training, information, and literature to employees and dependents to assist them in making choices to promote positive impacts to the employee, their work, health, and family members.
• Recommends return-to-work status for employees who have recovered from stressor events; works in conjunction with the Human Resource Director and other staff on return-to-work issues and special provisions for employees who have distinct physical, mental, or emotional needs.
• Conducts Department of Transportation (DOT) and Drug Free Workplace training and provides consultation to staff regarding these issues; maintains and manages files, records, and statistics necessary to track program functions and performance measures; develops contacts with local and regional community service programs and acts as a referral and information source for staff on various EAP needs.
• Maintains regulatory compliance by keeping current on industry trends, regulations, and issues; identifies areas of concern for management for review and potential action.
• Responds to conflicts, critical incidents, and emergency situations as required; may respond to other City workplaces and emergency sites; ensures the absolute confidentiality of all EAP and Human Resources issues, personnel records, medical, and other information.
• Prepares and presents various special and recurring reports to provide timely and accurate information; assists with program, system, policy, and procedure development, and presents recommendations to the Human Resources Director.
• Monitors performance measures and results, compares to performance benchmarks, evaluates progress toward achieving goals, and projects future resource availability to make recommendations for improved services and operations.

Minimum Qualifications

• Masters Degree in Counseling, Psychology, Social Work, or related field AND four (4) years of professional-level work experience in counseling, training, and employee relations. A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy.
• Licenses/Certification(s) Valid driver's license may be required or preferred. If applicable, position requires an acceptable driving record in accordance with City of Las Cruces policies. Certification for Employee Assistance Professional (CEAP) may be required; Substance Abuse Professional (SAP) certification is required and must be obtained within ninety (90) days of hire. Other applicable professional or technical licenses or certifications may be required or preferred. Bilingual skills (English/Spanish) may be preferred.

Knowledge, Skills, and Abilities

• Knowledge of: principles, practices, techniques, activities, rules, and regulations related to the operations and functions of the position and services provided; effective counseling, facilitation, training, and conflict resolution techniques and procedures; trends and practices in EAP, and legal, ethical, and professional rules of conduct; effective customer service, communication, and problem resolution techniques, standards, and methods; local community resources and various community services programs; DOT rule, 49 CFR Part 40 procedures for conducting workplace drug and alcohol testing; human resources administration practices in the public sector; current principles of record keeping and records management; principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; safe and effective use and maintenance of related tools, materials, and equipment; current methods and standards for preparing effective business correspondence; correct English usage, grammar, composition, spelling, punctuation and vocabulary; business and personal computers and related software applications; City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position.
• Ability to: perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and meet objectives; read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions; collect applicable information and maintain accurate and timely records; maintain confidentiality of information and data; communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction; prepare and present accurate and reliable information and reports; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; safely and effectively operate relevant tools, equipment, and motorized vehicles; navigate across even and uneven surfaces; timely and accurately enter data and update records using various mediums and formats; take initiative and exercise sound independent judgment within established procedural guidelines and carry out primary responsibilities in accordance with all governing regulations, statutes, and procedures to ensure achievement of goals and objectives.
• Skills in: assessing and evaluating behavioral health and substance abuse problems and making recommendations based on observations and interviews; reading, interpreting, understanding, and applying policies, procedures, and applicable rules and regulations; making decisions, maintaining composure, and working effectively in stressful conditions, critical incidents, and emergency situations; effectively interacting with people of varied backgrounds; communicating with people in distress and mediating difficult situations; assessing and identifying drug and alcohol influence, behavior, and usage; using initiative and independent judgment within established procedural guidelines; maintaining objectivity and freedom from prejudice, and exercising judgment and understanding in all personnel related situations; effectively handling conflict and stress arising from behavioral health issues; maintaining case files, program records, and statistical data, and preparing and presenting reports as required; providing counseling, training, and presenting subject matter to individuals or in group settings; operating a personal computer with installed generic and specialized software; preparing and presenting information in a clear and concise manner; demonstrating effective interpersonal communication skills, building consensus among groups and individuals, and conflict resolution.

• Paid time off that will increase over your years of service
• 15 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees' eligible compensation.

• $3,510.00 to 82,481.00 Salary Exempt Per Year | Depending on experience.

1. Provides direct supervision of all WHEAP Staff in multiple locations, including Supervisors, Intake Specialist, Quality Assurance Specialist and Receptionist, ensuring that UMOS and Program specific policies are abided by. Provide staff training in all areas of program delivery.
2. Implement and monitor internal written standard operating procedures for the operation of the WHEAP program. Will train staff on Recruitment, Eligibility, Enrollment, and Document uploads for WHEAP Beneficiaries.
3. Responsible for maintaining the program budget.
4. Implement guidelines for emergency and pro-active components of Energy Crisis.
5. Serve as the back-up UMOS contact with funding sources.
6. Be responsible for compliance with all state and federal guidelines including the regulations of the Public Service Commission.
7. Track refunds and reissuance of checks with the State of Wisconsin.
8. Assist with program monitoring and evaluation, adherence to federal and state regulations and coordination with state and federal audits.
9. Develop and maintain relationships with community agencies, other service providers and state programs.
10. Monitor program budgets and expenditures in conjunction with the Director of Housing and Related Services and the UMOS Accounting Dept.
11. Maintain a fraud prevention unit, including an assessment and referral mechanism.
12. Assist with preparation of all required internal and funding source reports monthly for the WHEAP program.
13. Conduct W-2 food stamp, child support and social security verifications.
14. Be responsible for providing balances to the proper accounts in the event of a participant's change of address, use of a different vendor, or termination of client status.
15. Schedule and conduct Case Reviews with QA in reviewing Data Validation and will follow up with intake personnel on any improved mechanism.
16. Implement and monitor an effective electronic filing system that safeguards confidential information and supports the organization of PII protocol in the electronic data systems.
17. Develop a network of alternative service providers for individuals who are not eligible for participation in the WHEAP program.
18. Responsible for the prevention of utility disconnects and no-heat situations.
19. Be available 24 hours a day to address emergency situations, or program and client needs.
20. Attend meetings, conferences, planning sessions, and other appointments; performs other duties as assigned.

1. Bachelor's degree in Business or Social Services, or a minimum of 8 years of directly related progressive experience in the WHEAP or LHEAP program.
2. Advanced computer skills using Microsoft Excel, Word, Outlook, and Teams.
3. Experience in supervision and program management.
4. Reliable transportation and the ability to drive, maintain a valid Wisconsin driver's license and state minimum car insurance.
5. Ability to work a flexible schedule as described in the job duties.

1. Employee is frequently required to stand, walk, sit, and bend.
2. Occasionally required to lift and /or move up to 20 lbs.
3. Occasional travel may be required.
4. Frequently exposed to moderate temperature generally encountered in a controlled temperature environment and outside setting.
5. Noise level in this work is usually semi-moderate.

1. iPad, iPhone, laptop computers, projectors, copy/scanner machine, computer.
2. Be able to scan documents and encrypt documents as necessary.
3. Use first aid equipment, fire extinguisher.

$26.57 - $9.86 Hourly 55,273 - 82,909 AnnuallyThis position is a Pay Band C7Posting DetailsInterviews are anticipated to be conducted within two weeks of closing date.The HIV Services Program is a part of the HIV, STD and Hepatitis Section under the Communicable Disease Bureau. The HIV Services Program is comprised of 4 programs that oversee NMDOH funded agencies that provide HIV services to New Mexicans Living with HIV. The HIV Services Program is primarily funded with the Ryan White Part B federal grant providing HIV services for People Living with HIV (PLWH) through linkage to HIV medical care, support services and medication access through the AIDS Drug Assistance Program (ADAP). The AIDS Drug Assistance Program (ADAP) is a federally funded initiative under the Ryan White Part B grant that assures access to life-saving medications for PLWH. With a budget of more than 3 million including over 2.5 million in federal funds per year, this is a costly and complex effort to serve 600 people per year. Why does the job exist?The AIDS Drug Assistance Program (ADAP) is a federally funded initiative under the Ryan White Part B grant that assures access to life-saving medications for People Living with HIV (PLWH). With a budget of more than 3 million including over 2.5 million in federal funds per year, this is a costly and complex effort to serve 600 people per year. ADAP is made more cost-effective by providing health insurance coverage to eligible PLWH, rather than buying medications directly, but this requires expertise in a variety of private and public health insurance options including Medicaid, Medicare, Affordable Care Act (ACA) plans, and the New Mexico Medical Insurance Pool (NMMIP) high risk pool option. The HIV Medication Assistance Program Coordinator oversees both the provision of health insurance, operation of the state's contract pharmacy for HIV medications, and program revenue over 3 million per year generated via that contract. How does it get done?1) Oversee enrollment and premium payments for health insurance provided to PLWH, including ACA-eligible plans and NMMIP coverage, with total premiums approaching 2 million per year. (40%)2) Facilitate the state's ADAP Medical Advisory Committee (MAC) to establish policies and provide clinical oversight for pharmaceutical options for clients. (20%)3) Coordinate contracts related to health insurance and pharmaceutical services. (20%)4) Provide training and support to HIV Service Provider (HSP) agencies in enrolling patients in insurance coverage, to identify options that are the most cost-effective in covering patient medical care and pharmaceuticals. (20%) Who are the customers?The role of the HIV Medication Assistance Program Coordinator is facilitating access of HIV medication to People Living with HIV (PLWH) through coordination of HIV service providers and pharmaceutical providers. Ideal CandidateVersed in insurance policy and navigationExceptional time managementBasic accounting knowledgeCommunication skills Interpersonal skillsGroup facilitation skillsBasic statistical knowledge to compile annual program reporting requirements Minimum QualificationAssociate's Degree in Social Work, Psychology, Guidance and Counseling, Education, Sociology, Criminal Justice, Criminology, Family Studies/Services, Social Sciences, or Human Services and one (1) year of experience as a social work assistant and/or in social or community coordination, working with communities, working on health or social service related matters, social work/case management experience, and/or behavioral health care. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling three (3) years may substitute for the required education and experience. Employment RequirementsMust possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within six (6) months of date of hire as a condition of continued employment. Physical requirements to meet job responsibilities include visual acuity, balancing, walking, talking, reaching, stooping motions, seeing, kneeling, hearing, repetitive movements, grasping. Lifting components will be floor to waist, waist to shoulder, overhead and ability to carry items for 20 feet. Equipment will be provided to complete job requirements and will be used continuously. Travel is expected with inclusion of overnight stay to attend required regional/statewide meetings and/or trainings. Use of State Vehicle during these times are required. Working ConditionsWork is performed in an office setting: late hours and weekends work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Travel may be required. Incumbent will work under stress and frequent time constraints. Must have own mode of transportation. Incumbent may be required to furnish a personal vehicle for carrying out assignments. Supplemental InformationDo you know what Total Compensation is? Click here Agency Contact Information: Stella Martin, ( , Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.Bargaining Unit PositionThis position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.

Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions.

The Eligibility Specialist works within the Child Care Assistance Program (CCAP) to provide support and assistance to parents and guardians who are requesting child care services while they work, attend school or seek employment. As an Eligibility Specialist, you will work directly with income eligible families and child care providers to help them complete and submit the required documentation to receive child care assistance, and then maintain an ongoing supportive relationship with them through the eligibility and annual re-determination process. The Eligibility Specialist also offers assistance to child care providers to ensure proper completion of required forms and linking them additional services for training and support as needed, as well as reviewing billing forms and verifying payment processing, and acting as a liaison with the Illinois Department of Human Services.

Candidate qualifications:

• High School diploma or equivalent required; some college preferred.
• At least three years' experience in bookkeeping and/or customer service strongly preferred.
• Excellent written and verbal communication skills required.
• Proficiency with computer systems, including Microsoft products, required.
• Valid driver's license, insurance, and a reliable vehicle required.

• Receives parent/guardian applications for participation in Child Care Assistance Programs, reviews and verifies eligibility for child care services based upon state mandated criteria.

• Offers assistance to child care providers to ensure proper completion of necessary forms.
• Reviews billing forms and verifies payment processing.
• Ensures that all appropriate forms are sent to providers on a timely basis under program policies and procedures.
• Verifies provider eligibility for each assigned case.
• Maintains an assigned caseload; may assist other Specialists with their caseloads, as assigned.
• Verifies eligibility and approves payment of subsidized care for eligible individuals in assigned caseload.
• Assists in preparing all documents, including required State of Illinois forms and correspondence related to parent/guardian and provider eligibility with notification to parents/guardians and the Illinois Department of Human Services about eligibility.
• Re-determines eligibility and follows through to assist parents/guardians in submitting the required documentation.
• Performs data entry functions related to assigned caseload.

• Compensation: Hourly: Range is between $16.42-$17.50 per hour, offers are commensurate with experience and bilingual candidates may receive additional compensation. The salary range provided represents our current estimate for this role at the time of posting and is subject to change. The final salary will be determined based on a range of factors, including but not limited to, a candidate's relevant experience, education, qualifications, skills, certifications, and alignment with organizational needs. We are dedicated to fair and equitable compensation practices and are committed to fostering a diverse workforce while providing equal opportunities for all candidates.
• Benefits: Medical/dental/vision insurance, 3+ weeks paid time off in the first year including the week between Christmas and New Year's Day (PTO increases with tenure); 11 paid holidays, supplemental insurance options, 401(k) with match (more benefits details here).
• Location: Granite City with opportunities for hybrid (1-2 days remote) following a 6-8 week orientation and training period.
• Schedule: Full-time, hourly; general business hours.
• Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF).

The Puyallup Tribe of Indians is committed to protecting and exercising the inherent inalienable sovereign rights of the Tribe and Individuals in the interest of the Medicine Creek Treat Territories, as stewards to ensure preservation of our cultural and environmental integrity for common good and prosperity for all.

CLOSE: AUGUST 18, 2025
JOB TITLE: CRISIS ASSISTANCE PROGRAM COORDINATOR I DEPARTMENT: CAP
REPORTS TO: DIRECTOR HOURS: 40 HRS/WK FULL TIME
SALARY: BASED ON SALARY MATRIX+BENEFITS* REQUISITION: 742
*Salaries are market competitive. For accurate salary information, call ( or email The Puyallup Tribe of Indians provides a generous benefits package that includes employer paid medical, dental, vision, life insurance, a retirement/401(k) plan with profit sharing, paid holidays, and paid time off including birthday leave.

POSITION SUMMARY:
Under the general supervision of the Program Director. Provides assistance to eligible Puyallup Tribal Members following the Policies and Procedures of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Assists with the Energy Assistance Program by working with the appropriate utility companies to make pledges for payment by phone, fax, e-mail, whichever is appropriate or specific to the utility.
2. Follows internal program procedures by obtaining back-up documentation pertaining to move-in rental assistance or late notice of rent/eviction notice, late/past due mortgage assistance prior to processing requests for clients. Verifies the validity of the request.
3. Determines whether the Tribal Member is in compliance with the program in order to receive assistance.
4. Answers phone, sends fax, routes mail and greets clients.
5. Prepares check requests via Microix or current software.
6. Responsible for accurate and timely processing of correspondence to vendors. Creates interoffice memos and letters as requested by the Program Lead and/or Director. Responsible for sending denial letters to Tribal Members to utilize other programs as needed.
7. Responsible for accurately and timely inputting data entry of program activity into database.
8. Assists Program in researching false or fraudulent requests for assistance, including providing information to the Law Enforcement and/or Prosecutors office.
9. Assists the Program in compiling resource/networking information lists for energy management, affordable housing, food banks, utility assistance or other resources for clients.
10. Maintains strict confidence at all times.
11. Performs all other duties as necessary.

SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.

QUALIFICATIONS AND REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
High School Diploma or GED required; and three years of progressively responsible administrative support experience with Tribal assistance programs. or equivalent combination of education and experience. Intermediate experience and intermediate knowledge using word processing, and spreadsheets (i.e. Word, Excel, etc.) is required.

Language Skills
Employee must demonstrate the ability to interact tactfully and positively with Tribal members, all levels of staff and management. Ability to maintain a high level of confidentiality. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions. Ability to effectively present information to management, employees and groups of people.

Mathematical Skills
Ability to add and subtract four-digit numbers including decimals. Ability to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability
Ability to understand and carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Other Requirements
Provide adequate customer service, communication skills, records management skills, and organizational skills.
Ability to coordinate with team members and other levels of colleagues.
Must be able to maintain confidentiality at all times.
Must have ability to prioritize the importance of requests and process them timely and accurately.
Must maintain professional composure at all times.
May occasionally require work after hours or on weekend.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires the ability to operate a keyboard, personal computer, multi-line telephone, calculator, facsimile and photocopier/scanner.
Requires the ability to read, write, communicate, and interpret information accurately in English.
Requires the ability to concentrate and consistently produce accurate work.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee occasionally is required to stand and walk.
The employee is occasionally required to stand and stoop, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level is low to moderate.
The physical exertion is low to moderate.
Work is performed in an office setting.
There are frequent employee and customer/client contacts and interruptions during the day.
Requires occasional out of area travel using employees own transportation.
Employee may be exposed to outside weather conditions.
Position may be stressful at times due to the sensitive or confidential issues being addressed.

The Puyallup Tribe of Indians reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

INDIAN PREFERENCE EMPLOYER AS REQUIRED BY LAW

Online Application Tips:
1. If you are using a PC, use Chrome. If you are using a MAC, use Safari.
2. Upload additional documents (resume, cover letter, letters of recommendation, proof of Indian blood, etc.) to the resume tab as one (1) PDF file or email documents to and we can add them to your online application. Please send in copies of any degrees or certificates that you have been awarded.
3. Indian Hiring Preference send in the appropriate documentation for the category you select. If you have any questions about the hiring preference policy or what document to send in, email us at or call ( .
4. Provide 3+ references (we cannot obtain references from direct family members mother, father, grandparents, sisters, brothers, or children and this includes in laws). One reference must be your most recent supervisor. We prefer the rest of your references to include co-workers, subordinates, or other supervisors, but we can accept a personal reference from someone who is familiar with your work ethic, habits, and attendance. You can send in letters of recommendation to
5. To add more employment, education, references, etc., click on the small + sign at the top right corner of the page.
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7. After you submit your application, you will receive an email confirmation. If you do not receive an email, please call the office to confirm submission.
*Please do not wear perfumes, colognes, or strong scents to your interview. Some employees are allergic.
If you have any questions about the positions or the online application, please call (
or email
3001 Puyalupabsh, Tacoma, WA 98404

Native American preference applies and job placements are given on a competitive basis, using job related factors. Because of the large number of applications received and limited job positions, your application will not guarantee employment.