54,663 Public Service Roles jobs in the United States

As a Client Service Associate, you will support key client and third-party relationships for the Securities Services business-a division that delivers custody, fund services, and securities lending solutions to institutional investors. You will act as a primary escalation point for day-to-day issues, project work, and change management, ensuring a superior client experience and supporting business growth. Your role is client-focused, requiring responsiveness, relationship management, and a drive to improve service quality and operational efficiency.

Job responsibilities

• Support senior team members in building and maintaining strong client relationships to ensure ongoing satisfaction.
• Ensure timely inquiry responsiveness across all services and manage escalations both internally and externally.
• Fully utilize proprietary CRM tools to capture relationship feedback, generate call reports, and track actions to closure.
• Manage governance processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings.
• Participate in and prepare for periodic client relationship reviews.
• Identify opportunities to improve efficiency and reduce risk by enhancing the operating model and influencing client behaviors.
• Ensure accurate and timely fee billing for all products.
• Coordinate client training on proprietary JPM technology.
• Coordinate service delivery to clients and collaborate with internal stakeholders.
• Ensure compliance with all company policies and procedures for both yourself and your clients.

• Bachelor's degree.
• Three to five years of experience at a financial services organization focused on institutional clients.
• Knowledge of Global Custody and Hedge/Private Fund Services, including Fund Accounting & Administration.
• Ability to learn and discuss Securities Services products and offerings.
• Strong presentation skills and comfort communicating detailed information to stakeholders in calls and meetings.
• Project management skills, including experience managing project plans.
• Effective problem-solving, oral, and written communication skills.
• Ability to adapt to change, work well under pressure, and stay organized.
• Strong work ethic and desire to work collaboratively within a team.
• Energetic self-starter with the ability to proactively navigate the firm and partner with different teams and individuals.

• Experience working with Asset Owner and/or Asset Manager clients.
• Experience in a Securities Services operational or product environment.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Brooklyn,NY $91,200.00 - $32,000.00 / year; Jersey City,NJ 91,200.00 - 132,000.00 / year