PROCESS IMPROVEMENT MANAGER

Carolina, Puerto Rico Supermercados Econo Centro de Distribucin

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Job Description

Job Description

Job Description

Objetivo de Puesto

Identificar, analizar e implementar mejoras en los procesos de la organización para optimizar la eficiencia, la productividad y la calidad, utilizando metodologías como Lean y Six Sigma, herramientas como KPI’s y mapeo de procesos, y colaborando con equipos multifuncionales.

Responsabilidades Principales

  • Evaluar y analizar las prácticas actuales para mejorar la eficiencia operativa en el almacén.
  • Estudiar y mapear procesos existentes para identificar ineficiencias, cuellos de botella, pérdidas y oportunidades de mejora.
  • Aplicar herramientas y marcos de trabajo como Lean Manufacturing, Six Sigma, Kaizen y 5S para rediseñar y optimizar procesos.
  • Liderar y dar seguimiento a proyectos de mejora continua, asegurando su ejecución y el logro de los objetivos.
  • Diseñar, construir y mantener indicadores clave de rendimiento (KPIs) y reportes para monitorear el desempeño de los procesos y la productividad.
  • Analizar problemas, investigar las causas raíz y proponer soluciones basadas en datos para cerrar brechas operacionales.
  • Fomentar una cultura de mejora continua, capacitando a los empleados en prácticas de eficiencia y promoviendo la participación en iniciativas de cambio.
  • Coordinar con diversas áreas de la empresa, como calidad, mantenimiento, compras, finanzas para ejecutar mejoras transversales.
  • Desarrollar y documentar nuevos estándares operativos, procedimientos y ayudas visuales para asegurar la correcta ejecución de los procesos.
  • Revisar procedimientos, como la distribución o la gestión de inventario, para garantizar la máxima eficiencia.
  • Mantener un historial detallado sobre esfuerzos de mejora en el almacén.
  • Dar seguimiento a las operaciones para asegurar el cumplimiento e impacto de los nuevos procesos.
  • Preparar y presentar reportes sobre el progreso y el rendimiento de las iniciativas de mejora.
  • Mantener un conocimiento actualizado sobre las tendencias o practicas del sector para identificar novedades en las metodologías de mejora continua.
  • Mantener excelente comunicación con todo su equipo de trabajo, con los departamentos dependientes y con las tiendas.
  • Promover un clima organizacional positivo, de compromiso y efectivo para el buen funcionamiento del negocio.
  • Procurar el aprendizaje continuo para desempeñar sus funciones con eficiencia.
  • Cumplir e informar cualquier desviación con las normas, programas y políticas corporativas, las reglas de seguridad, requisitos operacionales, plan HACCP, Programa de Seguridad Alimentaria, Buenas Prácticas de Manufactura (BPM), Seguridad Ocupacional y documentación (GDP) definidos por Supermercados Econo, Inc., así como por leyes federales y estatales.
  • Realizar cualquier tarea adicional que le asigne su supervisor para el buen funcionamiento del centro.


Requisitos Mínimos del Puesto

  • Bachillerato completado en Gerencia de Materiales, Ingeniería Industrial y/o relacionadas, Cadena de Suministro.
  • Dos (2) años o más de experiencia mínima en puestos relacionados con logística, cadena de suministro.
  • Dominio en Programas de Microsoft Office (Word, Excel y PowerPoint)
  • Conocimiento en sistemas de gestión de almacenes y herramientas de control de inventario
  • Conocimiento y experiencia en las metodologías de Lean, Six Sigma, Kaizen, 5S, y otras herramientas de optimización
  • Habilidad para analizar información y datos estadísticos para la toma de decisiones.
  • Conocimiento en software, sistemas de ERP, WMS.
  • Conocimiento intermedio sobre las normativas de almacenamiento y seguridad alimentaria para productos fríos y secos

Condiciones Ambientales

Exposición a condiciones ambientales variables, incluyendo ruidos súbitos. Presencia de polvo en diferentes cantidades, temperaturas fluctuantes dentro del almacén (desde -20 °ree;F hasta 95 °ree;F), niveles de humedad relativa entre 40 % y 85 %, así como riesgo o exposición ocasional a sustancias tóxicas.

Destrezas de Físicas

Capacidad para desplazarse regularmente por las instalaciones del almacén, realizar recorridos prolongados a pie, subir y bajar escaleras ocasionalmente, y permanecer de pie o sentado durante períodos prolongados según las necesidades operativas. Incluye la disposición para supervisar actividades en áreas de trabajo físico sin necesidad de realizar esfuerzos de carga pesada.

Destrezas de Análisis de Proyectos:

Capacidad para recopilar, interpretar y evaluar datos operativos y de rendimiento con el fin de identificar áreas de mejora. Incluye el uso de herramientas analíticas, metodologías de diagnóstico y técnicas de mapeo de procesos para respaldar la toma de decisiones informadas y basadas en evidencia.

Destrezas de Gestión de Proyectos:

Habilidad para planificar, coordinar, ejecutar y supervisar proyectos de mejora continua desde su inicio hasta su implementación. Incluye la definición de objetivos, gestión de recursos, seguimiento de cronogramas y evaluación de resultados, asegurando la alineación con los objetivos estratégicos de la organización.

Destrezas de Comunicación

Capacidad de expresarse de manera clara, precisa y profesional tanto de forma oral como escrita. Incluye la habilidad para escuchar activamente, adaptar el mensaje según el público, y mantener una comunicación efectiva con colegas, superiores, clientes y otros grupos de interés.

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Process Improvement Analyst Customer Excellence

00918 San Juan, Puerto Rico Hilton

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_***This role is based at our corporate office in Dallas, TX or Remote***_
This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world. As an Analyst Customer Excellence _,_ you will strive to provide personalized solutions that inspire a passion for travel, making a lasting impression with every Hilton guest with whom you interact. On the Hilton Reservations and Customer Care (HRCC) team, you will report to the Director Customer Excellence. You will utilize process/project management skills for initiatives and business-as-usual activities, requiring use of process management tools, data and analysis to enable process rollouts, improvements, and innovations. It is critical to understand contact centers and the ability to partner with teams across the organization to ensure HRCC processes are represented in business changes.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off (PTO)
+ Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique.
**What your day-to-day will be like:**
+ Use business process management skills to document swim lanes, RACI charts, control plans
+ Conduct process reviews, root cause analysis
+ Create business controls, regular metrics reviews
+ Use Data to inform on opportunities and enhancements, root cause analysis
+ Spot opportunities for driving innovation
**How you will collaborate with others:**
+ Interdepartmental collaboration within and outside of HRCC
+ Identify project tasks and partner with the team to push to completion
+ Facilitate process training for team members
**What projects you will take ownership of:**
+ Document processes for new programs and projects
+ Partner with other process experts to deliver process maps and documentation
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Two (2) years of operations, project management, or business process experience for a high-volume contact center (>10,000 interactions per day both voice and nonvoice)
+ Two (2) years of experience creating and interpreting process maps, workflows, and documentation using tools such as Visio, or similar
+ Experience analyzing contact center data to identify trends and using metrics to improve call center processes
+ Experience managing multiple departmental projects from concept to completion
+ Command of PowerPoint and Excel (or similar) with ability to build compelling stories with data, text, and visualization tools
+ Domestic travel less than 10%
**It would be useful if you have:**
+ Four (4) years of experience in process improvement plus two (2) years of project management
+ High School Degree with a background in business or related fields
+ Trained and certified in Six Sigma, Agile or other process-related methodologies
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program ("Wellthy"),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $0,000- 75,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE
**Job:** _Technology_
**Title:** _Process Improvement Analyst Customer Excellence_
**Location:** _null_
**Requisition ID:** _COR015E1_
**EOE/AA/Disabled/Veterans**
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Business Process Improvement Program Manager

00777 Juncos, Puerto Rico Medtronic

Posted 6 days ago

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Job Description

We anticipate the application window for this opening will close on - 13 Oct 2025
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
Act boldly. Compete to win. Move with speed and decisiveness. Foster belonging. Deliver results.the right way. That's the Medtronic Mindset - our cultural norms. Our brand is rooted in action, not just words. The Medtronic Mindset defines the expectations of our culture. Every person here plays a role in bringing it to life. We recognize your extraordinary potential to ensure future generations live better, healthier lives.
In this exciting role as a **Business** **Process Improvement Program Manager** **,** you will have responsibility for empowering the quality function to realize our vision of both playing big and playing small. Our team is at the intersection of these important operating principles. We can rethink shared quality services and enable Medtronic business success by leveraging: Simple, customer-oriented solutions; Unmatched enterprise scale; Practical, industry-leading expertise. As a member of the Strategic Quality PMO team we will drive operational excellence and portfolio management with the enterprise responsibility for management of programs in a consistent and effective way.
This role will be supporting Core Quality Services; specifically, enterprise-wide expansion of the Case for Quality Voluntary Improvement Program (VIP). In this position, you will engage with the business to develop VIP strategy and lead global teams in the deployment of Medtronic-wide organizational improvements. You will have an opportunity to build business acumen through CMMI Appraiser certification and execution at participating sites. Finally, you will play a critical role in external advocacy work that will positively impact how work is done at Medtronic, while providing even more benefit to our patients!
+ Engage with the business to develop VIP strategy.
+ Lead global teams in the deployment of Medtronic-wide organizational improvements.
+ Have an opportunity to build business acumen through CMMI Appraiser certification and execution at participating sites.
+ Play a critical role in external advocacy work
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We're working a minimum of **4** days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. 
Responsibilities may include the following and other duties may be assigned.
+ Responsible for management and oversight of Case for Quality Programs such as the Voluntary improvement Program (VIP). This role will engage global Quality, Ops & OU leadership in strategic planning for VIP and will partner with the program leadership team and site resources to execute deployment actions on schedule.
+ Responsible for using Operational Excellence tool sets (e.g., Lean-Sigma, PMO) to lead and execute enterprise-wide improvement projects while building the program infrastructure needed to support current VIP sites and incorporate CMMI best practice into the business.
+ Responsible for new site enrollment, onboarding training, CMMI Workshops, and Leadership training.
+ Responsible for developing strong partnerships across Medtronic, at all levels, to further establish VIP and meet defined program deliverables.
+ Responsible for engaging with and representing Medtronic on external working groups to design the future of VIP.
+ This role includes the need for strategic planning, global program/solution deployment, problem solving, relationship building with site resources and daily execution of standardized work and issue resolution for enrolled sites.
+ Travel requirements: Up to 25%
**Must Have: Minimum Requirements**
_To be considered for this role, please ensure the minimum requirements are evident in your applicant profile._
+ Requires a Bachelors degree and minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience.
**Nice to Have**
+ Requires a Lean Sigma Green Belt
+ Self-driven and results oriented
+ Excellent verbal and written communication, facilitation, and presentation skills
+ Program Management, OpEx, and/or Quality experience
+ Regulatory and/or external Advocacy experience
+ Prefers a Lean Sigma BB or MBB
+ Management experience and/or experience leading larger global/cross functional teams
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD):$110,400.00 - $165,600.00
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans ( Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( .
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here ( a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
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Manager Quality Assurance - All Suites

00918 San Juan, Puerto Rico Hilton

Posted 16 days ago

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Job Description

_***This position will be Remote, but with a preference for candidates in Georgia or South Carolina***_
This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! As Manager, QA Auditor, you will support the team that leads our brands with the steadfast goal of strengthening and growing the Hilton portfolio. On the Brands team reporting to Area Manager Quality Assurance, you will perform numerous QA audits and have responsibility for 100 hotels in your territory. Your main duty is to protect the integrity of the brands inspected in terms of cleanliness, condition, guest safety, and brand standards.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off (PTO)
+ Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique.
**What your day-to-day will be like:**
+ Perform routine Quality Assurance evaluations.
+ Address inquiries and communications made internally, both verbally and in written communications.
+ Monitor expenses incurred from travel completed/scheduled, both based upon monthly and yearly goals.
+ Participate in Consistency exercises.
+ Participate in activities outside of QA to gain a better knowledge of other departments.
**How you will collaborate with others:**
+ Communicate with Quality Auditors, Area Managers in QA, Directors, Vice President of QA, Brand teams, Design and Construction, and Human Resources to answer inquiries about brand standard compliance, QA, brand protocol, procedures, and Improvement Plans.
**What projects you will take ownership of:**
+ Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines.
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Five (5) years of management experience - Hotel Operations
+ Three (3) years of experience as a General Manager, Executive Committee Member, or Director in a Full-Service Hotel
+ Valid Driver's license
+ Travel 90% of the time
**It would be useful if you have:**
+ BA/BS Bachelor's Degree
+ Fluency in a foreign language
+ Food Safety certification
+ Project management skills
+ Working knowledge of product replacement cycles, renovations and physical upgrades
+ Problem resolution and consulting skills to mitigate potential conflicts/issues with general managers, owners, and/or internal customers while upholding the integrity of the brand
+ Current resident in the state of Georgia or South Carolina
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program ("Wellthy"), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $5,000 - 110,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE
**Job:** _Brands_
**Title:** _Manager Quality Assurance - All Suites_
**Location:** _null_
**Requisition ID:** _COR015C5_
**EOE/AA/Disabled/Veterans**
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Supervisor Quality Control

00617 Utuado, Puerto Rico Abbott

Posted 7 days ago

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Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of.
+ Health Insurance (starting on Day 1 of employment), Savings Plan (401K) with company match, Life insurance for you and your spouse/children, Short Term Disability, Long Term Disability, Education Assistance, Employee Assistance Program, Vacation, Sick, Personal Days.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works out of our Abbott Vascular Plant in Barceloneta, Puerto Rico at the **2nd second shift Monday to Friday** . The **Supervisor Quality Control** is responsible for the performance of the quality technicians and meeting daily production / operational / department demands. He/she will work with line supervisor, manufacturing engineer, quality engineer, and other team members, to address all opportunities found in the manufacturing lines and will the primary quality representative for the quarantine area. The individual performing this role will have to ensure proper management of resources while ensure quality and compliance of employees/equipment, promotion of safe and positive work environment, constant pursuit of operational excellence and continuous improvement, and achieving results through cross-functional collaboration with Management, Operations, Manufacturing Engineering, Equipment, and Quality Engineering. He/She will be accountable for QC inspector cross-training, rotation and for ensuring all manufacturing lines in all shifts have adequate QC support. He/She and will serve as the QA management representative in the manufacturing line, executing initiatives and working directly with the DL workforce.
**What You'll Do**
+ The Quality Supervisor is responsible for the performance of his or her team and meeting any assigned project timelines and objectives.
+ Develops goals /objectives for all assigned personnel. Monitors employees' performance against goals and provide performance feedback. Write and conduct development plans, as well as performance appraisals. Manage employees HR issues.
+ Maintaining the line audit ready at all times through assurance of procedural readiness, housekeeping, material and product controls, mix up risks and through continuous evaluation (audit) of the product and process.
+ Supervises, plans, coordinates, monitors and directs activities related to the eLHR review and approval finished lots in a timely manner.
+ Makes changes as appropriate to QC inspection procedures to aid in compliance and productivity assurance. Supports the Operations Supervisor and works as a liaison between functional departments to respond to technical issues on the line.
+ Approval of QC document related change orders, as needed.
+ Responsible for other quality related areas (eg. Microbiology, Chemical Testing, QCRI) and its performance.
+ Works to improve efficiency of QC inspectors. Works towards preventing/eliminating human related errors in area.
+ Works with line support team (Mfg Supervisor, Quality Engineer and Manufacturing Engineer) to perform line situation triage and determine if non-conformance is present, determine initial bracketing and containment, and initiate exception management process when required.
+ Responsible for quarantine area. Ensures non-conforming product is contained, segregated, and appropriately labeled.
+ Supports Quality Engineering department with data gathering, analysis and containment activities, as needed.
+ Runs moderate problem-solving efforts with minimal oversight and draws conclusions from the data as it relates to the quality issue under investigation. Responsible for standardization of inspection processes across similar lines and operations.
+ Responsible for the development of QC standard work. Able to confront and resolve conflict and support efforts to resolve critical situations.
+ Uses good judgment to make sound decisions.
+ This position requires a high level of adaptability, flexibility, clear direction and creative decision-making in a highly challenging environment.
+ Responsible for communication to Management and other stakeholders of new quality events.
+ Owns moderate CAPA activities related to area with minimal oversight.
+ Support AVPR projects, as needed.
**CAN'T WAIT TO GET STARTED?**
To be successful in this role, you will require the following qualifications:
+ Minimum 2 years of relevant experience in Quality and/or Compliance, preferably in medical device industry.
+ Bachelor's degree in science
+ Knowledge of applicable US & non-US applicable regulations.
+ Knowledge and proficiency in the application and principles of Quality Engineering.
+ Ability to effectively communicate cross-functionally to assist with resolving Quality issues.
+ Excellent written, verbal and interpersonal communication skills.
+ Ability to interact effectively with all levels of employees.
+ Strong technical knowledge and application of quality engineering concepts, practices and procedures.
+ Ability or aptitude to work on problems that are complex in scope where analysis of situations or data involves multiple competing factors.
+ Demonstrated initiative and problem-solving skills; critical-thinking skills. Ability to direct activities of employees.
+ Ability to train and motivate assigned personnel.
+ Must be able to lead and motivate people to ensure safety, quality and performance.
The base pay for this position is $53,300.00 - $106,700.00. In specific locations, the pay range may vary from the range posted.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
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Quality Control Coordinator

Vega Baja, Puerto Rico Transmed Corp

Posted today

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Job Description

Job Description

Job Description

Descripción de PuestoQuality Control Cordinator – Facturación y Registros (Puesto Exento)

Departamento: Oficina Administrativa
Reporta a: Presidente
Ubicación: Oficina Central

Propósito del Puesto

Garantizar la exactitud y consistencia de los registros y documentación utilizada para la facturación de servicios de transporte en ambulancia, verificando que cumplan con los requisitos internos, contractuales y regulatorios. Auditar y evaluar tanto los reportes de choferes y paramédicos como la facturación generada por el personal de Facturación, supervisar el cumplimiento de funciones clave del personal de Despacho en relación con el cierre de casos y documentación en el sistema Pockets, y contribuir a la eficiencia operativa y la transparencia de los procesos.

Responsabilidades Principales

- Verificar que las facturas emitidas por el personal de Facturación estén correctas y basadas en datos completos y validados.

- Auditar y revisar los registros de transporte realizados por choferes y paramédicos para asegurar que la información esté completa, precisa y conforme a las políticas de la empresa.

- Confirmar que Despacho monitoree diariamente, por turno, que no queden casos abiertos en sistema y, de ser necesario, que proceda a cerrarlos.

- Identificar errores, omisiones o inconsistencias y canalizar las correcciones, según los protocolos establecidos. Deberá reportar a la gerencia cualquier incumplimiento.

- Preparar informes periódicos de hallazgos y recomendaciones dirigidos al Presidente de la Empresa.

- Mantener actualizados los formatos y procedimientos para la captura de datos y facturación.

- Coordinar con las distintas áreas para asegurar el cumplimiento de estándares de calidad.

- Manejar información confidencial con el más alto nivel de integridad.

- Cumplir con otras tareas afines que le sean asignadas por el Presidente.

Requisitos del Puesto

- Educación: Grado Asociado o Bachillerato en Administración de Empresas, Contabilidad, Facturación Médica o área relacionada (preferible).

- Experiencia: Mínimo 1 año en funciones administrativas, facturación médica, auditorías o control de calidad.

- Conocimientos Técnicos: Dominio de Microsoft Word, Excel y Google Sheets; manejo de sistemas administrativos y herramientas de análisis de datos.

- Competencias Clave: Atención rigurosa al detalle, habilidad para analizar información y proponer mejoras, organización y manejo eficiente del tiempo, comunicación escrita y verbal efectiva, discreción y manejo de información confidencial.

Condiciones del Puesto

- Clasificación: Exento, bajo criterios administrativos y de confianza.

- Modalidad: Presencial en Oficina Central y a distancia de ser requerido.

- Reporta directamente al Presidente de la Empresa y sigue sus instrucciones directas.

- Jornada: Tiempo completo, con disponibilidad para atender situaciones urgentes según sea requerido.

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Senior Coordinator, Quality Control

00918 San Juan, Puerto Rico Cardinal Health

Posted 14 days ago

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Job Description

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification, and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**What Performance Monitoring contributes to Cardinal Health:**
Performance Monitoring is responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution. Performance Monitoring is responsible for monitoring, analyzing, and reviewing customer contact quality.
**Responsibilities:**
+ Evaluate calls and cases to assess performance based on a standard set of criteria, providing constructive feedback and recognition to employees to ensure high performance and continuous improvement.
+ Accurately score transactions to gauge employee's quality performance based on organizational and departmental policies and requirements.
+ Monitor and evaluate team performance, whether voice or non-voice, of assigned entity and team, ensuring adherence to company quality standards, and compliance with industry regulations.
+ Track and report any trends from the customer experience that can be improved or celebrated.
+ Analyze and provide weekly & monthly trend analysis to leadership.
+ Provide support to leadership by participating in and hosting internal/external client calibration sessions.
+ Engage in and lead projects to promote quality enhancements and/or broaden services for the team.
+ Maintain a comprehensive understanding of quality systems and methodologies as well as knowledge of applicable regulations, standards, and operating procedures.
+ Conduct investigations/root cause analysis and formulate corrective action recommendations.
+ Show an understanding of the program requirements and be capable of conducting gap assessments based on those requirements.
+ Uphold quality standards that adhere to company, regulatory, and HIPAA policies and procedures.
+ Collaborate across various functions, interpret requirements, educate and influence others regarding those requirements.
+ Identify training needs or potential disciplinary actions which will be reported to leadership.
+ Build strong customer relationships and deliver customer-centric solutions.
+ Optimize work processes by identifying effective and efficient methods to complete tasks, with an emphasis on continuous improvement.
+ Develop strategic alliances and cooperate with stakeholders to achieve mutual goals.
+ Demonstrate resourcefulness by adeptly securing and efficiently deploying resources.
+ Analyze complex and high-quality, sometimes contradictory, information to solve problems effectively.
+ Hold oneself and others accountable for meeting commitments and objectives.
+ Exhibit situational adaptability by adjusting approach and demeanor in real time to meet the changing demands of various situations.
+ Create and implement diverse communication strategies that clearly address the specific requirements of various target audiences.
**Qualifications:**
+ HS Diploma, GED or technical certification in related field or equivalent experience, preferred. Diploma or degree in relevant field desirable.
+ 3+ years' call quality audit experience strongly preferred.
+ 3+ years' experience in a patient support program or hub field would be an asset.
+ Adverse Event reporting and reconciliation experience strongly preferred.
+ Data collection and trend reporting experience is essential for this role.
+ Proficiency in MS Office applications required - Outlook, Excel, PowerPoint, and Word.
+ Excellent verbal and written communication skills.
+ High regard for superior quality of service.
+ Ability to prioritize and manage multiple responsibilities.
+ Experience handling tasks where attention to detail is critical to success.
+ Bilingual Spanish would be an asset.
**What is expected of you and others at this level:**
+ Demonstrates strong leadership and collaboration skills with a proven ability to develop and execute effective quality assurance programs.
+ Works independently within established procedures; may receive general guidance on new assignments.
+ May provide general guidance or technical assistance to less experienced team members.
+ Excellent attention to detail and problem-solving skills.
+ Strong communication and interpersonal skills.
+ Ability to analyze data and generate reports.
+ Ability to drive process improvements and implement quality assurance procedures.
**TRAINING AND WORK SCHEDULES** : Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
This position is full-time (8-hour shifts, 40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
+ Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated hourly range:** $21.90 per hour - $31.40 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/10/2025. If interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
+ Works independently within established procedures; may receive general guidance on new assignments
+ May provide general guidance or technical assistance to less experienced team members
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
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Senior Manager, Quality Control Laboratory

00617 Utuado, Puerto Rico AbbVie

Posted 2 days ago

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Company Description
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok ( .
Job Description
Ensures quality control and quality assurance compliance across the manufacturing site. Serves as an integral member of QC leadership team with a focus on ensuring quality system requirements are achieved. Leads the site quality control unit and serves as the primary backup to the QC Head.
Responsibilities:
+ Lead the biologics site Raw Materials and Incoming Materials laboratory processes and programs for a high volume, high level of product complexity including multi products to ensure compliance with regulations including EU Annex 1, FDA Guidalines, EMA, ANSI, among others. Ensure robustness and approves investigations Raw Materials & Incoming, quality and process excursions or incident.
+ Direct RM & Incoming laboratory operations and programs such as RM & Incoming methods for materials, excipients, API, commodities. Testing of raw materials, commodities, USP water and cleaning samples.
+ Responsible for elevating to the appropriate levels of management within Quality Operations Senior Management of significant quality issues in a timely fashion. Reviews and approves laboratory instrumentation, utilities, and facilities qualification and labs system life cycle documentation.
+ Responsible for all raw and incoming materials and commodities (including ERP approval) in the Quality Control (QC) laboratory including direct reports and budgetary responsibilities.
+ Serves as the standalone laboratory systems and site Maximo administrator. Comply with AbbVie policies, ABL plant procedures, Food and Drug Administration (FDA), EMA, and other applicable regulatory agencies cGMP regulations and requirements.
+ Responsible for end results of the Incoming Quality Assurance area. Assures that all incoming materials received at ABL are inspected, sampled, tested, and disposition according to established policies and procedures. Provides strategic direction for area of operation and ensures tactical objectives are met.
+ Responsible for front- and back-room support activities for the RM and Incoming Lab during internal audits, Periodic Validation Review, Annual Product Reviews, and process data reviews and inspections.
+ Represents the decision-making authority on change related to compendia, supplier/service provider notifications, material specifications, analytical test methods, test method validation, SOPs, batch records, and site service requests. Leads the implementation of Quality-related projects, including metrics.
+ Manages a team of quality professionals. Directly responsible for the effective organization, administration, training, and supervision of their functional area.
+ Exception Report (ER) investigation, writing, review, and approval including ensuring effective CAPAs; qualification and validation protocol writing, review, and approval.
Significant Work Activities:
+ Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hr day) is required
+ Continuous walking for prolonged periods (more than 2 consecutive hours in an 8 hr. day) is required
+ Frequent to continuous computer usage (greater or equal to 50% of the workday) is required
Qualifications
+ Bachelor's degree Science (Chemistry or Biology) with 10 years of pharmaceutical (parenteral biologics preferred) Quality experience (preferably in QC) or an equivalent combination of education and experience.
+ Experience managing raw and incoming materials.
+ Knowledge in raw materials /Incoming Materials programs under ANSI guidelines is required.
+ Supplier Quality Programs knowledge and experience.
+ The selected candidate must be fully bilingual written and verbal, both in English and Spanish.
+ Experience with SmartQC, LIMS (Sample Manager), Empower is desired.
+ Previous experience leading teams.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
+ The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
+ We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
+ This job is eligible to participate in our short-term incentive programs.
+ This job is eligible to participate in our long-term incentive programs
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
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Undergrad Co-op - Quality, Manufacturing, Operations and/or Engineering

00777 Juncos, Puerto Rico Amgen

Posted 16 days ago

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Job Description

**Join Amgen's Mission of Serving Patients**
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**Undergrad Co-op - Quality, Manufacturing, Operations and/or Engineering**
**What You Will Do**
Ready to make an impact? Join us in redefining the world through innovation! We are offering multiple co-op opportunities starting in January 2026. As a co-op, you'll collaborate with cross-functional teams, gaining hands-on experience and advancing your professional skills. You'll work on meaningful projects and initiatives, contributing to the team's success while developing your own potential in our Operations organization centralized in Puerto Rico's End-to-End Manufacturing Site.
+ Measure and analyze current system and process performance.
+ Drive improvements in operational efficiency and productivity across the organization, maximizing AI and other technology tools.
+ Actively learn through on-the-job training to empower you to gain practical experience, develop new skills, and apply knowledge in real-world settings.
+ Identify and implement new processes across departments and functions.
+ Support the maintenance of detailed project plans and process performance metrics.
+ Participate in and lead continuous improvement initiatives.
+ Prepare project justifications and proposals.
+ Other tasks may be assigned to align with business needs.
**What We Expect of You**
We are all different, yet we all use our unique contributions to serve patients. We're looking for passionate and motivated individuals with these qualifications:
**Basic Qualifications:**
Amgen requires that all individuals applying for an undergrad internship or co-op assignment at Amgen must meet the following criteria:
+ Currently enrolled in a Bachelor's Degree program at an accredited college or university with a minimum 3.00 GPA.
+ Pursuing or have completed at least 3 years of study in Biomedical, Industrial, Mechanical, Chemical, Electrical, Software, Computer Engineering, or Life Sciences (Chemistry, Biology, Microbiology, Biotechnology, Biochemistry).
+ Must be enrolled in a Bachelor's degree program following the potential internship or co-op assignment.
**Preferred Qualifications:**
+ Flexibility to participate in the program for 6 months up to 1 year.
+ Bilingual (English/Spanish).
+ Strong teamwork orientation, organizational skills, and basic project management experience, ensuring completion and follow-up.
+ Engagement in extracurricular activities or leadership roles.
+ Proficiency in Microsoft Office (SharePoint, PowerPoint, Word, and Excel), along with strong technical writing abilities.
+ Excellent presentation, interpersonal, and communication skills.
+ Ability to meet key milestones and deliver high-quality results.
+ Clear understanding of Amgen values (visit our site for additional details).
**What You Can Expect of Us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
+ Build a network of colleagues that will endure and grow throughout your time with us and beyond.
+ Bring your authentic self to the table and become the professional you're inspired to be through accepting a culture that values the diversity of thought and experience and will flex to your strengths and possibilities.
+ Participate in executive and social networking events, team building activities, workshops, and more!
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
**Application deadline**
Amgen does not have an application deadline for these positions; we will continue accepting applications until we receive a sufficient number or select candidates for the positions.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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QA Audit Manager

00918 San Juan, Puerto Rico Datavant

Posted 16 days ago

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Job Description

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
We are seeking a QA Audit Manager to lead Datavant's Quality Assurance Audit function. This role is pivotal in ensuring operational effectiveness, regulatory compliance, and continuous process improvement across our audit operations. The QA Audit Manager provides day-to-day leadership, oversight, and mentorship to the QA team, driving professional development and team accountability. The QA Audit teams currently oversee digital fulfillment, the quality portion of the new-hire DHISC training program, and site- and processor-level feedback. By centralizing responsibility under an experienced leader, this role strengthens team performance and accelerates the establishment of a scalable, high-impact quality assurance framework.
**What You Will Do:**
+ Oversee audits of request and fulfillment processes to ensure compliance with state and federal laws, as well as Standard Operating Procedures (SOPs).
+ Identify workflow issues and trends in errors or delays, report findings, and recommend corrective actions.
+ Maintain and update audit tools, as well as detailed documentation of audit results and corrective measures.
+ Lead a team performing specialized site-specific and process-specific audits as needed.
+ Collaborate with operational leadership, training, compliance, and cross-functional partners to address trends, close knowledge gaps, and build tools to strengthen performance.
+ Recommend and support implementation of process improvements to increase efficiency and accuracy.
+ Ensure compliance with HIPAA, HITECH, and other regulations regarding PHI handling, and monitor adherence to client SLAs.
+ Provide direct leadership to the QA team, including performance management, training, feedback, coaching, and professional development.
+ Facilitate team meetings, calibration audits, and 1:1s to build accountability, engagement, and culture.
+ Up to 10% travel, as needed.
+ You will also be expected to support onboarding of new QA staff, deliver regular audit-based coaching, and contribute to strengthening Datavant's overall quality framework.
**What a Typical Day Looks Like**
In this role, you can expect to:
+ Collaborate cross-functionally with operations, compliance, training, and data teams.
+ Manage team responsibilities while providing coaching and day-to-day support.
+ Analyze audit results and trends to support leadership decisions.
+ Facilitate team meetings, individual coaching sessions, and professional development opportunities.
**What You Need to Succeed:**
+ Minimum 5 years of progressive leadership experience, preferably in healthcare operations, quality assurance, or related functions.
+ At least 2 years of experience in medical records management, release of information (ROI), or health information operations; Datavant experience preferred.
+ 2+ years in quality assurance or auditing, with demonstrated ability to evaluate processes, identify gaps, and implement corrective actions.
+ High School Diploma required; Associate's or Bachelor's degree in Health Information Management, Healthcare Administration, or related field strongly preferred.
+ Strong knowledge of HIPAA, HITECH, and PHI handling standards.
+ Previous experience managing payroll, scheduling, and workforce administration.
+ Excellent leadership, coaching, communication, and problem-solving skills.
+ Proficiency with EHR systems, audit tools, Microsoft Office Suite; request tracking tool experience strongly preferred.
**What Helps You Stand Out:**
+ Advanced certification in quality, compliance, or health information management (e.g., RHIT, RHIA, CHPS, Six Sigma).
+ Lean or Six Sigma certification with proven process improvement success.
+ Experience with dashboard-building or data analytics to support audit functions.
+ Strong history of building engaged, high-performing teams in fast-paced environments.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$94,000-$102,000 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .
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