13 Quality Assurance jobs in Fowlerville

1. Seven years of IT experience including quality engineering, testing.
2. Experience managing engineering teams of five or more staff; ability to lead and mentor staff; ability to analyze and resolve complex problems; ability to plan work and required staffing levels; ability to convey technical concepts to non-technical audiences; and excellent written and verbal communication skills, interpersonal and collaborative skills preferred.
3. In depth knowledge of software testing, development and delivery methodologies; experience writing, managing and maintaining test automation suites for single page application and high-performance batch applications; experience implementing testing tools and automation practices leveraging tools like Selenium, Postman, JMeter; DocBridge Delta; experience with technologies such as Java, JavaScript, SQL.
4. Position requires a bachelor's degree in computer science, information technology or a related field.

• Accountable for the delivery of test automation platforms, toolchains and processes for software systems and infrastructure deploying to production. Provides direction to the team on implementing highly automated testing and software delivery solutions.
• Manages, schedules, plans, and coordinates team and staff assignments, budgets, and services.
• Oversees activities related to the design, development, implementation, and maintenance of platforms and services to support testing and automated software delivery.
• Ensures that corporate, departmental and team standards and processes are utilized, and improvements are implemented to enhance performance of the team.
• Provides strategic and operational direction as the owner of test automation in areas including application, system, and performance testing.
• Partners with leaders in the agile community to drive a roadmap where quality and automation are principles within all planned work.
• Actively participates in incident remediation to identify testing opportunities and strategies to improve system quality.
• Develops talent, applies clear and consistent performance standards, and handles performance problems decisively and objectively.
• Seeks input from others, listens effectively, and uses diplomacy, tact, and consensus when applicable to build relationships and gain trust, respect, and support.
• Leads and mentors team members to support the maintenance and production activities as required by the business unit.
• Implements a roadmap for test automation and quality controls applicable to changing application and platform design, including micro services and public cloud migration.
• Manages budget and relationships with vendors that provide tools and services.
• Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

1. Seven years of IT experience including quality engineering, testing.
2. Experience managing engineering teams of five or more staff; ability to lead and mentor staff; ability to analyze and resolve complex problems; ability to plan work and required staffing levels; ability to convey technical concepts to non-technical audiences; and excellent written and verbal communication skills, interpersonal and collaborative skills preferred.
3. In depth knowledge of software testing, development and delivery methodologies; experience writing, managing and maintaining test automation suites for single page application and high-performance batch applications; experience implementing testing tools and automation practices leveraging tools like Selenium, Postman, JMeter; DocBridge Delta; experience with technologies such as Java, JavaScript, SQL.
4. Position requires a bachelor's degree in computer science, information technology or a related field.

• Accountable for the delivery of test automation platforms, toolchains and processes for software systems and infrastructure deploying to production. Provides direction to the team on implementing highly automated testing and software delivery solutions.
• Manages, schedules, plans, and coordinates team and staff assignments, budgets, and services.
• Oversees activities related to the design, development, implementation, and maintenance of platforms and services to support testing and automated software delivery.
• Ensures that corporate, departmental and team standards and processes are utilized, and improvements are implemented to enhance performance of the team.
• Provides strategic and operational direction as the owner of test automation in areas including application, system, and performance testing.
• Partners with leaders in the agile community to drive a roadmap where quality and automation are principles within all planned work.
• Actively participates in incident remediation to identify testing opportunities and strategies to improve system quality.
• Develops talent, applies clear and consistent performance standards, and handles performance problems decisively and objectively.
• Seeks input from others, listens effectively, and uses diplomacy, tact, and consensus when applicable to build relationships and gain trust, respect, and support.
• Leads and mentors team members to support the maintenance and production activities as required by the business unit.
• Implements a roadmap for test automation and quality controls applicable to changing application and platform design, including micro services and public cloud migration.
• Manages budget and relationships with vendors that provide tools and services.
• Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

Our client is looking for a Quality Assurance Analyst to assist with current systems. Tasks include identifying test requirements from user stories and acceptance criteria, creating detailed test plans and test cases in Azure DevOps, collaborating with stakeholders for review and approval, coordinating and analyzing feedback from other reviewers, and negotiating with project managers and analysts to create appropriate resolutions. The role also involves reviewing all acceptance criteria, coordinating with project managers, analysts, and developers to understand requirements and clarify any gaps before testing begins, reviewing and approving test artifacts, identifying and automating candidates, performing thorough manual testing of web applications, logging and tracking bugs in ADO, documenting all test results, test data, and test evidence in an organized and accessible manner, preparing and delivering demos of completed work items, creating presentations to communicate testing outcomes to stakeholders, investigating and helping debug production issues by reviewing logs, test scenarios, and application behavior, performing basic API testing using tools like SoapUI, and understanding API structures such as endpoints, methods, and response formats. The candidate should also be able to handle and switch between multiple projects with minimal supervision and have familiarity with Agile/Scrum methodologies. The position requires excellent communication skills and the ability to work within a team environment. Note that local candidates within 2 hours of Lansing, MI are preferred. The position will be hybrid, with in-office 2 days a week upon start, and there is no remote-only option. Location: Lansing, MI (Hybrid -- 2 days per week). Contract: 1 year.

Quality Assurance Analyst

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Quality Assurance Analyst

Salary

$32.48 - $6.69 Hourly

Location

Lansing, MI

Job Type

Permanent Full Time

Remote Employment

Flexible/Hybrid

Job Number

0801-25-21-226AM

Department

Technology, Management and Budget

Opening Date

08/14/2025

Closing Date

8/28/2025 11:59 PM Eastern

Bargaining Unit

NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

• Description

• Benefits

• Questions

Job Description

The Department of Technology, Management and Budgetsupports the business operations of state agencies through a variety of services including Information Technology project delivery, maintenance and support. This position is within the Agency Services area supporting MDE, CEPI, MCSC, MDCR, & MiLEAP.

We are looking for a person that understands the value of public service in a diverse environment and wants to help us meet the needs of our citizens. This person needs to be an excellent communicator, meaning they can explain things to an individual or large group in a way that they can understand and relate to, not necessarily an orator. We would love someone who is a motivator and leader. You need to be organized, have good time management skills, and know the importance of a timeline. We need someone who is reliable and honest and who keeps their word and commitments to their colleagues and customers. We want someone who comes to work to work and holds themselves and their staff accountable. You need to embrace diversity, have a team-oriented mindset, and learn to communicate effectively with a wide range of professionals. Strong communications skills are a must.

This position functions as an QA analyst, within a team of technology professionals. This position helps with design, development, testing, and on-going enhancements that support the Center for Educational Performance and Information (CEPI) and the following agency systems.

This position works in a team-based environment to perform quality assurance testing for the following CEPI applications along with the testing of on-going enhancements:

• AppSecure

• Educational Entity Master (EEM)

• Financial Information Database (FID)

• Graduation and Dropout (GAD, GradDrop, Cohort)

• Michigan Education Data Portal (MiSchool Data)

• Michigan Post-Secondary Data Inventory (MPDI)

• Michigan Student Data System (MSDS)

• Michigan Student Longitudinal Data System (MSLDS)

• Nonpublic School Personnel Report (NSPR)

• Registry of Educational Personnel (REP)

• School Infrastructure Database (SID)

• Student Transcript and Academic Record Repository (STARR)

This position is responsible for participation on application development projects which focus on achieving the goals and mission of the agency. This position has responsibilities in all phases of the software development lifecycle related to these systems. Knowledge of quality assurance testing platform(s) as listed within the knowledge skills and abilities section of this position description.

If you are a self-motivated person who wants a challenge and to work in a high paced environment, we are interested in hearing from you.

The State of Michigan offers competitive work experience that includes in-state remote work options, tuition reduction program at several higher education institutions, a variety of benefits, access to professional development training, and excellent vacation and sick time policies. Please consider sending in your application today.

DTMB does not participate in STEM-OPT.

SIGNING BONUS:

This position may be eligible for a sign-on bonus of up to 2,500. Up to 1,250 to be paid upon new hire and the remainder to be paid after satisfactory completion of the initial probationary period (12-month period). This does not apply to current state employees.

ITPA 12 -Position Description ( 12 PD 25-21-226.pdf)

Position Location/Remote Office: The office location is Lansing, MI. The State of Michigan is not able to offer employment to out-of-state applicants that do not plan to relocate. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week.

DTMB is proud to be a Michigan Veteran’s Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.

Required Education and Experience

Education

Information Technology Programmer/Analyst 12

Possession of a Bachelor's degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics.

Experience

Information Technology Programmer/Analyst 12

Two years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11.

Alternate Education and Experience

Information Technology Programmer/Analyst 12

Possession of an associate's degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.

OR

Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.

Additional Requirements and Information

To be considered for this position you must:

• Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.

• Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.

• Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.

• Attach a cover letter.

• If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.

Failure to complete any of the above items may result in your application not being considered and screened out. See instructions for attaching files here: Instructions ( (Download PDF reader)

Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

The Office ofCareer Services ( offers current State Employees and interested applicants access to the job application process and a variety of career planning resources.

In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. If selected for employment, you must be able to submit proof of your legal right to work in the United States.

Certain positions may require certification in specific information technology programs.

View the job specification at:

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator ( for the agency that posted this position vacancy.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000 . The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available at

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information ( to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

ITPRANA12 - Do you possess one of the following: At least a bachelor's degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics. (If so, please attach a copy of your transcripts.) OR Possession of an associates degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant. (If so, please attach a copy of your transcripts.) OR The educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant.

• Yes

• No

02

ITPRANA12 - Do you possess at least two years of post-degree professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11?

• Yes

• No

03

How many years of experience do you have designing, developing, and executing test plans?

• None

• Less than 1 year

• 1 to 3 years

• More than 3 years

04

If you indicated you have experience designing, developing and executing test plans please describe your experience. If not, put “N/A”.

05

How many years of experience do you have working as part of an agile team?

• None

• Less than 1 year

• 1 to 3 years

• More than 3 years

06

If you indicated that you have experience as part of an agile team please describe your experience. If not, put “N/A”.

07

How many years of experience do you have creating and executing automated tests?

• None

• Less than 1 year

• 1 to 3 years

• More than 3 years

08

If you indicated that you have experience creating and executing automated tests please describe your experience. If not, put “N/A”.

09

How many years of experience do you have in using Structured Query Language (SQL) to query and view and analyze data?

• None

• Less than 1 year

• 1 to 3 years

• More than 3 years

10

Do you understand that this is a Hybrid position requiring travel to the office two days a week?

• Yes

• No

11

In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. If selected for employment, are you able to submit proof of your legal right to work in the United States?

• Yes

• No

Required Question

Employer

State of Michigan

Department

Technology, Management and Budget

Address

Elliott-Larsen Bldg., 2nd fl., 320 S. Walnut Street

Lansing, Michigan, 48909

Phone

Attn: HR Office

Website

Apply

Please verify your email addressVerify Email

Pearl Interactive Network is seeking a detail-oriented and process-driven Quality Assurance Analyst to help monitor, evaluate, and enhance performance across our contact center operations.

The Quality Assurance Analyst (QAA) is responsible for ensuring the quality of services provided by support staff, including team leaders, supervisors, and customer service representatives (CSRs). This role includes monitoring incoming calls and other work types to assess customer service quality, accuracy of information, and adherence to departmental policies and procedures. The QA Analyst also identifies opportunities for operational improvement, establishes and maintains systems for tracking quality measures, and provides ongoing feedback to ensure continuous improvement in customer experience.

Operating Hours: 8 am - 8 pm EST Monday-Friday

Technical Equipment and Remote Office Requirements:

1. Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.

2. Ethernet cable access. Wi-Fi-only connectivity is prohibited.

3. Private and secure workspace within your home. Away from noise and distractions.

4. Computer equipment, monitor, and headset provided.

Essential Duties and Responsibilities:

• Quality Monitoring & Oversight:

• Provide daily oversight of quality services delivered by support staff, including team leaders, supervisors, and CSRs.

• Monitor incoming calls and other types of work to evaluate the quality of customer service, accuracy of information, and adherence to policies and procedures.

• Evaluate operational performance against company standards and customer expectations to identify areas of strength and areas requiring improvement.

• Establish and maintain systems for capturing, analyzing, and reporting quality measures related to call handling, customer interactions, and service outcomes.

• Reporting & Analysis:

• Analyze data to assess the effectiveness of customer service operations and identify trends in performance.

• Interact with program officials to report on the status of quality performance and recommend improvements where needed.

• Work with cross-functional teams, including operational staff and program leaders, to ensure consistent reporting practices and align quality standards.

• Collaborate with third-party quality assurance contractors (if elected) to help maintain an effective QA program.

• Process Improvement & Recommendations:

• Provide recommendations on continual process improvements aimed at ensuring positive customer experience and maintaining service excellence.

• Identify root causes of quality issues, develop corrective action plans, and work with teams to implement changes.

• Participate in quality calibration sessions with stakeholders to ensure alignment of quality criteria and performance expectations.

• Collaboration & Coordination:

• Interface with operational and cross-functional areas for the contractor and DOL program staff to help determine quality needs and ensure alignment with overall objectives.

• Serve as a point of contact for quality assurance issues within the program, providing expertise and guidance to teams and stakeholders.

Education and/or Work Experience Requirements:

• Bachelor's degree in Business, Operations Management, or a related field (or equivalent experience).

• 3-5 years of experience in quality assurance or a similar role, with a focus on monitoring customer service operations and performance.

• Strong analytical skills with the ability to identify performance trends, measure quality, and implement process improvements.

• Experience with call monitoring tools and systems for tracking quality metrics and customer satisfaction data.

• Excellent communication and interpersonal skills, with the ability to provide feedback and collaborate with cross-functional teams.

• Knowledge of quality management systems and best practices for improving operational performance.

• Embrace our "One Pearl" Culture.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to walk, sit and use hands to manipulate, handle, or feel. The employee is occasionally required to stand and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The person in this position frequently communicates with co-workers, peers, management, and clients which may involve delivering presentations in-person and/or remotely. Must be able to access, exchange, communicate and converse accurate information in these situations. Constantly operates a computer, mobile phone and other IT peripherals?

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation, Security/EQIP Clearance, Drug Screen and Skills Assessments May Be Required

Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.