7 Quality Assurance jobs in Fowlerville
Quality Assurance Auditor
Posted 2 days ago
Job Viewed
Job Description
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
**What We're Looking For:**
We are seeking a Quality Assurance Auditor to ensure operational effectiveness, regulatory compliance, and continuous process improvement across medical records workflows. This role is critical to safeguarding patient information, ensuring adherence to HIPAA and regulatory standards, and supporting process enhancements that improve accuracy, efficiency, and compliance.
**What You Will Do:**
Work remotely from anywhere in the United States
+ **Audit & Quality Control:**
+ Review the accuracy of pended requests to confirm medical records in HealthSource are captured correctly.
+ Perform quality checks to ensure compliance with HIPAA, state/federal laws, client-specific requirements, and invoicing standards.
+ Identify workflow issues, error trends, and delays; recommend corrective actions to leadership.
+ Conduct audits of request and fulfillment processes to verify adherence to Standard Operating Procedures (SOPs).
+ Maintain thorough documentation of audit results, findings, and corrective actions.
+ Stay up to date on laws, fee structures, and facility policies governing the release of information.
+ **Process Improvement:**
+ Recommend and assist with process enhancements to increase efficiency and accuracy.
+ Collaborate with training and operations teams to address recurring issues and contribute to updated training materials or job aids.
+ **Compliance Monitoring:**
+ Ensure all requests meet HIPAA, HITECH, and other applicable regulatory standards for handling and releasing Protected Health Information (PHI).
+ Monitor adherence to client-specific service-level agreements (SLAs) and protocols.
+ **Training & Support:**
+ Provide feedback to team members based on audit outcomes.
+ Support onboarding and ongoing QA training for new hires focused on documentation accuracy and compliance.
+ Participate in required training sessions, staff meetings, and professional development activities.
+ Participate in monthly interrater reliability training with the Quality Assurance Audit Manager and team.
**What a Typical Day Looks Like**
In this role, you can expect to:
+ Collaborate with the quality team and cross-functional partners in operations, compliance, training, and data.
+ Conduct audits, capture results, and analyze trends.
+ Report findings to the Quality Assurance Audit Manager and recommend improvements.
+ Provide feedback and support to operational teams to ensure quality and compliance goals are met.
**What You Need to Succeed:**
+ **Experience:** Minimum 5 years in Release of Information (ROI) or health information operations (Datavant experience strongly preferred).
+ **Auditing Skills:** 1+ years in quality assurance or auditing with proven ability to evaluate processes, identify gaps, and recommend solutions.
+ **Education:** High school diploma required; Associate's or Bachelor's degree in Health Information Management, Healthcare Administration, or related field strongly preferred.
+ **Knowledge:** In-depth understanding of HIPAA, PHI handling standards, and medical record confidentiality.
+ **Technical Skills:** Proficiency in electronic health record (EHR) systems, request tracking tools, and Microsoft Office.
+ **Soft Skills:** Strong attention to detail, excellent communication, organizational skills, and the ability to problem-solve in a fast-paced environment.
+ **Professionalism:** Maintains confidentiality, strong rapport with colleagues, and forward-thinking approach to challenges.
**Analytical Skills:** Ability to analyze data and deliver actionable insights.
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
$21-$25 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .
Quality Assurance Lead
Posted 6 days ago
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Job Description
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
Quality Assurance Lead Responsibilities:
1. Build a test-driven engineering culture that drives improvements in quality.
2. Implement process changes to scale testing efforts across multiple products.
3. Plan, develop and execute test coverage for multiple platforms.
4. Identify, test, track and report KPI trends over the course of the projects.
5. Diagnose issues, report defects, and propose regression tests to discover reoccurrences.
6. Work with engineers and project leads to triage and prioritize issues for resolution.
7. Own the process of creating metrics to measure and monitor product performance.
8. Partner with Automation and Infrastructure team to leverage automation to allow better reliability and scalability.
9. Telecommuting is permitted from anywhere in the U.S.
**Minimum Qualifications:**
Minimum Qualifications:
10. Bachelor's degree (or foreign equivalent) in Computer Science, Engineering or related field and 5 years of progressive, post-baccalaureate work experience in the job offered or in a related occupation
11. Experience must include 5 years in the following:
12. 1. Test planning., test designing and execution, performance and stress testing, implementing and maintaining quality test automation
13. 2. Debugging applications on Platform, PC, and Mobile components
14. 3. Coding in Python, Java, or C
15. 4. Building, shipping, and maintaining commercial software
**Public Compensation:**
$189,520/year to $215,160/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
Vice President Quality Assurance
Posted 3 days ago
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Job Description
+ Provide strategic leadership for Cytel's global QA organization, ensuring alignment with company objectives.
+ Oversee the Quality Management System (QMS), audits, vendor oversight, data integrity, and regulatory inspection readiness.
+ Drive adoption of risk-based quality management to improve efficiency and compliance.
+ Serve as Cytel's senior representative in regulatory inspections and engagements.
+ Partner with internal and external stakeholders to ensure quality practices support innovation and operational success.
+ Lead, mentor, and develop a global team of QA professionals, fostering collaboration, accountability, and growth.
+ Master's degree in life sciences, computer sciences, or related discipline; MBA preferred.
+ 15+ years of progressive QA leadership experience in pharmaceutical, biotechnology, or CRO environments.
+ Deep knowledge of GCP, ICH guidelines, and international regulatory inspection practices.
+ Proven success building and leading global QA teams in complex organizations.
+ Strong business acumen with experience in strategic planning, resource management, and executive-level decision-making.
+ Excellent communication, influencing, and leadership skills with the ability to thrive in a dynamic, fast-paced environment.
**Why Join Us?**
At Cytel, we are united by our mission to advance life sciences and improve patient outcomes. As part of our leadership team, you'll have the opportunity to shape the future of global quality practices, collaborate with world-class experts, and make a lasting impact on the industry. We offer a flexible and inclusive work environment, competitive compensation, and opportunities for professional growth in a company that values innovation, integrity, and excellence.
Cytel Inc. is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.
Senior Specialist, Quality Assurance
Posted 9 days ago
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Job Description
**_What Quality Assurance contributes to Cardinal Health_**
Quality develops and implements quality policies, procedures, and processes to ensure products and services comply with regulatory standards and specifications.
Quality Assurance develops and implements a compliant and cost effective quality system that assures products and services are reliable, safe and effective. This job family provides oversight of production/manufacturing activities, training to operational and quality control personnel, and educates business leaders on Quality policies and procedures and ensures that all products and services are properly reviewed for quality and documented.
**_Job Summary_**
The Senior Specialist, Quality Assurance - Labeling Team is responsible for ensuring the accuracy, compliance, and quality of labeling components for pharmaceutical private label products. This role supports the Pharmaceutical Private Label operations by reviewing and approving labeling and maintaining documentation in accordance with current Good Manufacturing Practices (cGMP), FDA regulations, and internal procedures.
**_Responsibilities_**
**Labeling Review & Approval:**
+ Review and approve labeling components for all Pharmaceutical Private Label Cardinal Health owned brands.
+ Review and approve Master Batch Records from repackagers to ensure appropriate labeling utilized by repackagesr.
+ Determine criticality of label discrepancies using comparison software.
+ Review incoming source product labeling for accuracy and compliance.
**Documentation & Compliance/Process Improvement & Collaboration:**
+ Conduct gap assessments and proactively identify quality issues.
+ Develop, review, and implement QA procedures.
+ Collaborate across departments to ensure regulatory compliance and timely resolution of quality concerns.
**_Qualifications_**
+ 2-4 years of experience, preferred
+ Bachelor's degree in related field, or equivalent work experience, preferred
+ Working knowledge of cGMP and FDA regulations.
+ Experience with quality management systems and labeling platforms (e.g., Veeva, Kallik, Global Vision).
+ Strong attention to detail and decision-making skills.
+ Ability to work independently and manage moderately complex projects.
+ Effective communication and collaboration skills across cross-functional teams.
+ Ability to make decisions that prioritize quality of product and labeling that may conflict with production priorities and ability to communicate those decisions in a diplomatic, productive manner.
+ Knowledge of FDA drug and device listing requirements.
+ Knowledge of drug listing submission processes via the Electronic Submissions Gateway (ESG) preferred.
+ Familiarity with regulatory documentation and compliance standards for pharmaceutical and medical device labeling.
+ Ability to interpret and apply regulatory guidance to ensure labeling accuracy and compliance.
+ Experience in maintaining and updating labeling records and revision logs for RX and OTC products.
**_What is expected of you and others at this level_**
+ Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
+ Works on projects of moderate scope and complexity
+ Identifies possible solutions to a variety of technical problems and takes action to resolve
+ Applies judgment within defined parameters
+ Receives general guidance and may receive more detailed instruction on new projects
+ Work reviewed for sound reasoning and accuracy
**Anticipated salary range:** $68,500 - $87,400
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 11/20/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
Manager, Quality Assurance (Medicaid)
Posted 9 days ago
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Job Description
Humana is seeking a Manager, Quality Assurance (External LTSS Oversight Team Manager) who will lead a team of Quality Assurance Professionals responsible for ensuring consistency of use and compliance to state and Humana requirements for Long-Term Services and Supports (LTSS) eligibility determination and service authorization. The Manger, Quality Assurance collaborates with external partners such as Area Agencies on Aging (AAA) and assist with monitoring day-to-day operational activities with AAAs. The Manager, Quality Assurance works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules, and goals.
+ Oversee the External Oversight Team (Quality Assurance professionals and Care Management Support Assistants) staff and monitors compliance with Home and Community-Based Services (HCBS) eligibility determination, service authorization, and other key LTSS compliance or operational metrics as identified.
+ Responsible for planning and overseeing the daily operations of the team which includes making decisions related to resources and approach for projects and initiatives involving own departmental area and requires cross departmental collaboration.
+ Conduct briefings, area meetings, and maintains frequent contact with internal and external stakeholders such as other Humana departments.
+ Liaise and maintain frequent contact with external stakeholders and vendors such as Area Agencies on Aging, conducts briefings and area meetings,
+ Develop policies and procedures to ensure compliance with state and federal requirements and incorporate industry best practices.
+ Provide real-time training/re-training to downstream entities on ongoing compliance requirements, policies, and procedures.
+ Support leadership in meeting goals of the department/market.
+ May participate in Interdisciplinary team meetings.
**Use your skills to make an impact**
**Required Qualifications**
+ **Must reside in the state of Michigan.**
+ An active, unrestricted Registered Nurse (RN) license or an active, unrestricted Licensed Social Worker (LBSW or LMSW) in the state of Michigan.
+ Three (3) or more years of professional experience working with complex populations, home and community-based services or in managed care settings.
+ Two (2) or more years of management or supervisory experience.
+ Proficiency in analyzing and interpreting data trends.
+ Comprehensive knowledge of all Microsoft Office applications, including Outlook, Word, Excel and PowerPoint.
+ Exceptional oral and written communication and interpersonal skills with the ability to quickly build rapport.
+ This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
**Preferred Qualifications**
+ Certified Care Manager (CCM).
+ Three (3) or more years of managed care experience in Medicare and/or Medicaid, specifically in the delivery of care for the elderly or special needs populations such as the Aged, Blind and Disabled (ABD) and those enrolled in Long-Term Services and Supports (LTSS) Waiver Services, in hospice and/or in nursing facilities.
+ Proficiency in analyzing and interpreting financial trends.
+ Previous experience in utilization management, discharge planning and/or home health or rehabilitation.
+ Experience with initiating service plans for members.
+ Experience with disease management, health promotion, coaching and wellness.
+ Health Plan experience.
+ Bilingual or Multilingual: English/Spanish, Arabic, Chaldean Neo-Aramaic, or other - Must be able to speak, read and write in both languages without limitations or assistance. See "Additional Information" for more information.
**Additional Information**
+ **Workstyle:** This is a remote position that requires some travel.
+ **Travel:** Up to 25% travel is anticipated to meet with providers across Michigan, including participation in team engagement meetings at Humana's Detroit office location and attendance at conferences throughout the state.
+ **Typical Workdays and Hours:** Monday - Friday; 8:00am - 5:00pm Eastern Standard Time (EST).
+ **Direct Reports:** Up to 15.
+ **Language Proficiency Assessment:** Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
**WAH Internet Statement**
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
+ Satellite, cellular and microwave connection can be used only if approved by leadership.
+ Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
**Interview Format**
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$104,000 - $143,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
**About us**
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our
Manager Quality Assurance - All Suites

Posted 16 days ago
Job Viewed
Job Description
This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! As Manager, QA Auditor, you will support the team that leads our brands with the steadfast goal of strengthening and growing the Hilton portfolio. On the Brands team reporting to Area Manager Quality Assurance, you will perform numerous QA audits and have responsibility for 100 hotels in your territory. Your main duty is to protect the integrity of the brands inspected in terms of cleanliness, condition, guest safety, and brand standards.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off (PTO)
+ Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique.
**What your day-to-day will be like:**
+ Perform routine Quality Assurance evaluations.
+ Address inquiries and communications made internally, both verbally and in written communications.
+ Monitor expenses incurred from travel completed/scheduled, both based upon monthly and yearly goals.
+ Participate in Consistency exercises.
+ Participate in activities outside of QA to gain a better knowledge of other departments.
**How you will collaborate with others:**
+ Communicate with Quality Auditors, Area Managers in QA, Directors, Vice President of QA, Brand teams, Design and Construction, and Human Resources to answer inquiries about brand standard compliance, QA, brand protocol, procedures, and Improvement Plans.
**What projects you will take ownership of:**
+ Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines.
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Five (5) years of management experience - Hotel Operations
+ Three (3) years of experience as a General Manager, Executive Committee Member, or Director in a Full-Service Hotel
+ Valid Driver's license
+ Travel 90% of the time
**It would be useful if you have:**
+ BA/BS Bachelor's Degree
+ Fluency in a foreign language
+ Food Safety certification
+ Project management skills
+ Working knowledge of product replacement cycles, renovations and physical upgrades
+ Problem resolution and consulting skills to mitigate potential conflicts/issues with general managers, owners, and/or internal customers while upholding the integrity of the brand
+ Current resident in the state of Georgia or South Carolina
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program ("Wellthy"), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $5,000 - 110,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE
**Job:** _Brands_
**Title:** _Manager Quality Assurance - All Suites_
**Location:** _null_
**Requisition ID:** _COR015C5_
**EOE/AA/Disabled/Veterans**
Senior Coordinator, Quality Control
Posted 14 days ago
Job Viewed
Job Description
**Together, we can get life-changing therapies to patients who need them-faster.**
**What Performance Monitoring contributes to Cardinal Health:**
Performance Monitoring is responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution. Performance Monitoring is responsible for monitoring, analyzing, and reviewing customer contact quality.
**Responsibilities:**
+ Evaluate calls and cases to assess performance based on a standard set of criteria, providing constructive feedback and recognition to employees to ensure high performance and continuous improvement.
+ Accurately score transactions to gauge employee's quality performance based on organizational and departmental policies and requirements.
+ Monitor and evaluate team performance, whether voice or non-voice, of assigned entity and team, ensuring adherence to company quality standards, and compliance with industry regulations.
+ Track and report any trends from the customer experience that can be improved or celebrated.
+ Analyze and provide weekly & monthly trend analysis to leadership.
+ Provide support to leadership by participating in and hosting internal/external client calibration sessions.
+ Engage in and lead projects to promote quality enhancements and/or broaden services for the team.
+ Maintain a comprehensive understanding of quality systems and methodologies as well as knowledge of applicable regulations, standards, and operating procedures.
+ Conduct investigations/root cause analysis and formulate corrective action recommendations.
+ Show an understanding of the program requirements and be capable of conducting gap assessments based on those requirements.
+ Uphold quality standards that adhere to company, regulatory, and HIPAA policies and procedures.
+ Collaborate across various functions, interpret requirements, educate and influence others regarding those requirements.
+ Identify training needs or potential disciplinary actions which will be reported to leadership.
+ Build strong customer relationships and deliver customer-centric solutions.
+ Optimize work processes by identifying effective and efficient methods to complete tasks, with an emphasis on continuous improvement.
+ Develop strategic alliances and cooperate with stakeholders to achieve mutual goals.
+ Demonstrate resourcefulness by adeptly securing and efficiently deploying resources.
+ Analyze complex and high-quality, sometimes contradictory, information to solve problems effectively.
+ Hold oneself and others accountable for meeting commitments and objectives.
+ Exhibit situational adaptability by adjusting approach and demeanor in real time to meet the changing demands of various situations.
+ Create and implement diverse communication strategies that clearly address the specific requirements of various target audiences.
**Qualifications:**
+ HS Diploma, GED or technical certification in related field or equivalent experience, preferred. Diploma or degree in relevant field desirable.
+ 3+ years' call quality audit experience strongly preferred.
+ 3+ years' experience in a patient support program or hub field would be an asset.
+ Adverse Event reporting and reconciliation experience strongly preferred.
+ Data collection and trend reporting experience is essential for this role.
+ Proficiency in MS Office applications required - Outlook, Excel, PowerPoint, and Word.
+ Excellent verbal and written communication skills.
+ High regard for superior quality of service.
+ Ability to prioritize and manage multiple responsibilities.
+ Experience handling tasks where attention to detail is critical to success.
+ Bilingual Spanish would be an asset.
**What is expected of you and others at this level:**
+ Demonstrates strong leadership and collaboration skills with a proven ability to develop and execute effective quality assurance programs.
+ Works independently within established procedures; may receive general guidance on new assignments.
+ May provide general guidance or technical assistance to less experienced team members.
+ Excellent attention to detail and problem-solving skills.
+ Strong communication and interpersonal skills.
+ Ability to analyze data and generate reports.
+ Ability to drive process improvements and implement quality assurance procedures.
**TRAINING AND WORK SCHEDULES** : Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
This position is full-time (8-hour shifts, 40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
+ Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated hourly range:** $21.90 per hour - $31.40 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/10/2025. If interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
+ Works independently within established procedures; may receive general guidance on new assignments
+ May provide general guidance or technical assistance to less experienced team members
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
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